Wisconsin Singles

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis information they sent you is not accurate I replied with a response with a different girl Jess wasn't in Apparently they did not forward my response to the date in April
So they have a problem with communication I would not wait months for the next dateReally Please publish my complaint on Internet
Thanks joy
A refund would be nice or maybe a call Would help if they were in the same state

We are sorry to hear that Ms. [redacted] has yet to find success through our service and we are here to work with her to resolve any concerns she may have.We are diligent in ensuring that our policies and procedures are in writing and covered with each new member when they join.  We emphasize that...

feedback is the most important aspect of our service and that we typically do not start looking for a new match until we receive feedback on the last one.  Ms. [redacted] last match was approved on April 19th.  She did not provide us with feedback until June 17th.  As such, we just started the search her next match at that time.  Matches typically come every 3-4 weeks after receiving feedback.  This was covered with Ms. [redacted] when she joined as well.  Ms. [redacted] matchmaker has a match in mind for her and will be reaching out to her shortly.We have decades of experience in this industry, and we take our client's experience seriously.  While we cannot guarantee when or if a client will find success through our service, we work hard to provide a safe environment for our members to meet others.  Our matchmakers put a lot of time and effort into each match.  However, every client has the option to accept or decline any match presented to them.  If Ms. [redacted] is not comfortable with any match presented to her, she has the option to decline the introduction.We encourage Ms. [redacted] to talk with her matchmaker about any concerns she may have.  We are here to assist her in any way possible and will work diligently to help her find success though our service.

Ms. [redacted] purchased a membership that entitled her to seven months of matchmaking service.  While we cannot guarantee success for any member, we can guarantee that we will always go above and beyond our obligations to help every client find success.  Although Ms. [redacted]'s membership...

expired in December of 2014, we continued working for her through last week in an attempt to help her find success through our service.  We have given her an additional 11 months of service at no additional charge in an attempt to provide her with the best customer service possible.  Every member of our service has undergone a nationwide criminal background check.  We do not accept anyone as a member whose background shows that they have been convicted of any felony charge.  Every member goes through a face-to-face screening in our office prior to becoming a member.  We do everything in our power to ensure we provide our members with a safe way of meeting people.Ms. [redacted]'s membership guaranteed her seven introductions.  We have provided her with 10.  I'm sorry to hear that she didn't find success in these 10 opportunities.  It is our hope that every member will find success through our service.  However, we understand that no matter how hard we try, it is not possible that every member will find success.  As we have gone well above and beyond our contractual obligations, and this membership expired in December of 2014, this account would not be eligible for a refund

I find blanket statements that we do not care about clients, that honesty is not one of our virtues, and that I personally do not understand what is professional and what is not to be silly claims.  They have no basis in fact and are simply personal attacks to try to demonize our company.  We have certainly demonstrated that we are willing to put forth the effort to try to resolve any and all customer service issues.  Ms. [redacted] seems to only be willing to hurl insults and call them serious complaints.  She has made it clear that she has no intention of working through this issue.We have contracts in this world for just this reason.  The contract is clear that Ms. [redacted] is not entitled to any refund in the event of unilateral cancellation or termination.  If she would like to continue working with us we will gladly do our best to provide her with the best customer service we can.  We cannot guarantee her success, but we can guarantee to put forth our best effort.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We could go back and forth for quite a while although the bottom line is that honest truth is what really matters.  Apparently Wisconsin Singles feels they are a truthful company doing onto others as they would want them to do onto them.  Everyone does what is best for them although it should never be at the expensive of others.  I will not be ok with the fact they took my money for their own well-being at my expense. 
Regards,
[redacted]

Our 3 day right to cancel a contract is written clearly and concisely and we have each new member initial that they have read and understand the policy.  There is nothing in the policy that would lead a client to believe that a letter of cancellation must reach us by midnight of the...

third day.  It simply states that the notice must be mailed or delivered during this time frame.  Any customer who mails a  letter and it is postmarked by midnight of the third day will receive a 100% refund of their membership fee 100% of the time.  We do not count Sunday's or any holiday in which the post office is closed towards the three days.  If Ms. [redacted] had any questions about cancellation she simply needed to ask and we would have answered her questions at that point in time.We would like to assure Ms. [redacted] that overall client satisfaction has always most important. We have been in business for over 30 years and pride ourselves on being honest and ethical. While we can not control the outcome of our client's membership, we put forth great effort in creating an environment for opportunities of success including a professional matchmaker, the opportunity to provide feedback and a vetting process for like minded singles. In an effort to ensure client satisfaction, we allow each client the opportunity to approve or decline any match presented to them. As it states in our paperwork, a match only counts when both parties approve the match. Since joining on November 12, 2015, Ms. [redacted] has declined four of the matches presented to her for a variety of reasons. She has accepted three matches and each time has provided the important feedback needed to learn more about her preferences. Our membership packages are dependent on a client's relationship goals. Ms. [redacted] elected to enter into a contract consisting of four months of matchmaking time, called a "trial" membership. With this very limited time, Ms. [redacted]'s personal matchmaking team has worked hard on her behalf.  We also empower our staff to go above and beyond our contractual obligations by continuing to work on our client's behalf even after their initial member term expires, free of charge.  If we need to add a couple of additional introductions to Ms. [redacted]'s membership when it ends, we will certainly do so.  It is our goal to ensure we have done everything in our power to provide our clients with the best customer service possible.     On February 29, Ms. [redacted] was presented with a match that was educated, professional, in shape and that she agreed "sounded better than the others", but ended up declining the match because she was "too busy". We would like to work with Ms. [redacted] and assist her with any reservations she has about her membership. Unfortunately, her membership is not eligible for cancellation or refund at this time. We will contact her again with the hopes of being able to move forward with providing her with the remainder of her introductions.

We are sorry to hear that Mr. [redacted] has yet to find success through our service. Our client's overall satisfaction is very important to us and we appreciate that Mr. [redacted] reached out to us.While it is our hope that each client achieves their relationship goals with us we, unfortunately,...

cannot see into the future to know the outcome before a client becomes a member, it is impossible for us to guarantee when any one will meet their perfect match. We do not sell a product and do not manufacture women for Mr. [redacted] to meet.  We can only introduce him to those women who are members of our service who, in our opinion, are the best fit for him.   Mr. [redacted] has been a member of our service for 16 months, and we have been providing service during that time.  His claim that we are a scam is simply without any basis in fact.  We will certainly continue to work for Ms. [redacted] until we have provided him with all of the services he purchased.Unfortunately, Mr. [redacted]'s account is not eligible for cancellation or refund at this time. However, we will have the matchmaking manager contact him personally to review his concerns in depth with the hopes of resolving these issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Please see attachment #3 in response.
I must reiterate the following statement since the communication with the manager of Wisconsin Singles does not seem to understand what is professional and what is not.  It is beyond comprehension that a business would respond to a serious complaint about its ethical practices by indicating the allegations are ‘silly.’  This business continues to demonstrate that it cannot live up to its basic promises regarding the quality of its services, and that it will use any method to accept and retain fees for services that are not rendered and/or delivered in such an extremely unsatisfactory way to make them laughable by any reasonable person. The major problem is that their clients were misrepresented and in fact, are not of the caliber that was represented as available through this service.  Subsequently, it is highly unlikely and because current practice has shown that the employees do not understand what is acceptable in making an introduction to someone who is an attractive, high level executive with similar expectations.  If those individuals do not exist in their membership, there is no reason not to admit that and decline someone’s money.  Unfortunately, this business is not about doing the right thing--but about taking people’s money regardless of whether they are able to deliver on their promises.  I have been given profiles that were praised to me and in no way shape or form resemble the individuals who I was told I would meet.  Even the people who meet me are totally shocked that they were sent as a match. When you have made so many mistakes as this company has, I maintain that this company and its employees, at least in my case, have deliberately misrepresented themselves and have made poor and inappropriate decisions.   They would be best to remove themselves from this contract.  I maintain my goal of receiving a partial reimbursement in spite of all services received being inappropriate. Thank you
[redacted]

initial; background-repeat: initial;">I received a customer concern letter from my local office.  I handle all Revdex.com issues from our corporate office, so it was forwarded to me.  Please utilize my email address for any future issues.  I did not see an option for using an online system to answer the concern, so I must assume I am to answer it by email.  I will do so below.
Our contract is clear that every client has the option to cancel their membership without cost or obligation within 3 days.  It also states clearly that after midnight of the third business day, that the client is not entitled to any refund in the event of a unilateral cancellation or termination, and is fully liable for the entire membership fee.  To ensure that every member is clearly made aware of the policy on cancellation and refunds, we have them initial a statement that they have read and understand the policy. Ms. [redacted] initialed that she did read and accept the policy.
I'm sorry to hear that Ms. [redacted] found any match to be "frightening".  Every member goes through a criminal background check and we do not accept anyone as a member who has ever been convicted of a felony.  We meet every member face-to-face in our office.  In addition, we have a record of every person our clients meet...we know who they are, where they live, where they work, we have copies of their license, and we receive feedback from every person they meet.  I have been with this company for more than 16 years, and during that time we have never had a single incident of violence by a member towards a member.  Safety is paramount to us, so it alarms me that any member felt that all of her matches were "frightening".  If Ms. [redacted] would like to discuss the ways in which she felt her matches were "frightening", I will be glad to discuss this with her so I can better understand the issues and help find a resolution.
I cannot speak for the billing company, but I do have access to our clients payment records and the billing company notes.  Ms. [redacted] has made 7 payments, not 10.  Her account is currently 30 days past due and she is two payments behind.  Their notes state that they spoke with Ms. [redacted] on 7/10 and I quote from their notes "CNSMR REFUSES TO PY UNTIL GET JUNE STMNT//RESENT CASE FOR JUNE STMNT TO BE SENT They then spoke with her again on 7/12 and she stated "stated that she is not going to make her pymnt until she recv her bill and then said that she was going to report us to the Revdex.com and then hu".  These notes seem to contradict her claim that they lost her checks.  I am simply drawing this conclusion from their notes as this is a third party billing company.
In my 16 years I have witnessed many hundreds of successful relationships and marriages between members of our service.  I am proud of the fact that I have played a part in helping these clients find happiness and marriage.  We know that every member will not be successful through our service.  However, we always put forth our best effort to help every member find success.  We will continue to do so.
Ms. [redacted].
[redacted]
VP of Operations
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Please forward the information, (name and address) of the person I am to contact to accept this cancellation, as it was not provided in the letter.   I would like to get this matter taken care of as soon as possible.
Regards,
 
[redacted]

We received Mr. [redacted] letter of cancellation on 12/8.  He initiated a chargeback through his credit card company on 12/11 which we accepted since he was due a refund anyway.  I would suggest that Mr. [redacted] contact his credit card company to check on the status of his funds instead of...

assuming we are "not on the up and up".  We run an honest and ethical company.  Every person who submits a letter of cancellation as specified in the contract receives a full refund within 10 days of our receipt of the letter.  In this case, the money was taken from our account through a chargeback only three days after we received his letter, so no refund was necessary.Mr. [redacted] was given one phone number to our matchmaking department.  It is staffed 9 hours per day from noon to 9 pm CST six days per week with a staff of 17 people.  If Mr. [redacted] was unable to reach someone it is because he was either calling before we opened, after we closed, or on Sunday or a holiday.This complaint is in no way a legitimate complaint.  Had Mr. [redacted] simply given us a few days to issue his refund this would have been a simple process.  Instead, he decided to go through the more complicated chargeback process without even giving us the chance to issue his contractual refund.  As the money was taken from our account on 12/11 by his credit card company, our contractual obligations have been met.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Hello,I am not going to get into an argument over how things should have happened. The facts are: No credit has been issued to my credit card as I have been in contact with the company and nothing whatsoever has come through because by law they are required to inform me the minute it does. Second, the manager of the Middleton office told Luna that they have 30 days to refund my money, and I pointed out that their own contract says 21 days. As it stands nothing has come through and I was informed by Luna that the only way to cancel my membership was in writing,not verbal, to the business in Oklahoma which I did. Perhaps the merchant can double check their records to see where the money may have been reimbursed to, as it was not posted back to the credit card company. Lastly,before I even had my appointment I was contacted by a person who,each time she left me a message,gave me a different number to call. When I tried calling back,during business hours,either the call would not go through or there would be no answer. Had I been told by the office in Middleton that I could expedite the process by calling the branch in OK.,I surely would have done so. I just want this matter to be worked out and we can all go on our separate ways.Sincerely,[redacted]

I have no more information I can add to this complaint.  We have fulfilled our contractual and gone well above and beyond our contractual obligations.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This information they sent you is not accurate I replied with a response with a different girl Jess wasn't in Apparently they did not forward my response to the date in April So they have a problem with communication I would not wait 2 months for the next date. Really Please publish my complaint on Internet Thanks joy A refund would be nice or maybe a call Would help if they were in the same state

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We could go back and forth for quite a while although the bottom line is that honest truth is what really matters.  Apparently Wisconsin Singles feels they are a truthful company doing onto others as they would want them to do onto them.  Everyone does what is best for them although it should never be at the expensive of others.  I will not be ok with the fact they took my money for their own well-being at my expense. 
Regards,
[redacted]

I was initially leery about this place as I filled out the internet form at night and the next day I had 3 missed calls from them before noon. They never left a message. When their staff contacted me, I scheduled an appt for the next day to come in and learn about the program as no information is provided over the phone. At first the person seemed professional and the company appeared ethical. When I asked about statistics I was told they were 'too busy' to compile that info, but he knew that 8/10 people were matched successfully. After the hour long sales pitch the interviewer blurted out the fee is $3,000 for 12 matches, but if you pay up front they would knock off $250 and "I know you are struggling financially being a single parent so if you can't afford it we can finance for you"! I explained I would not be financing anything and would not be making an immediate decision and would think about it. The nice interviewer turned into a Dr. Jekkyl/Mr. Hyde. If I did not sign on before I left the office, the fee would be $4,995. He stated "Why not? you've got NOTHING going on in your life so it is your loss". I made the mistake of continuing the conversation stating that I questioned the integrity of the organization due to its sales tactics and that raised his level of frustration as he continued with insults. I got up and left. In my opinion this place is a scam. High pressure sales pitch, I think they prey on people that are weakened from divorce or death and it was obvious the staff work on commission.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 I understand that they do not have to refund me my money.  I signed a contract.  The problem with this is that if someone is unhappy with the service they have no recourse.  My short experience with Wisconsin Singles has not been good.  It is not my dates that were the problem but the service.  It was a whole series of different matchmakers.  None of them ever had any enthusiasm.  There were many phone calls that were not returned or returned much later.  This service is expensive.  I believe memberships start at $4995.  They had offered me a discount so my price was $2200.  For that money you expect a premium service.  After two dates and a lot of headaches trying to arrange dates I feel it was a very fair offer to ask to get half of my money back.  That is over $500 per date.  Then we would both walk away with a good feeling.  They wouldn't have to deal with me in the future and they still get good money for a couple of dates.  This business is a matter of trust. They probably do provide good service for many people but this was not my experience.  I think it tells a lot about a business if they are willing to help out their customers if they are not happy.  They have every right to just hold my feet to the fire, but I think that a credible business would say that there were some mistakes made with this account and that some sort of settlement would be in the best interest of both parties. I leave it to them.

Ms. [redacted] purchased a membership that entitled her to seven months of matchmaking service.  While we cannot guarantee success for any member, we can guarantee that we will always go above and beyond our obligations to help every client find success.  Although Ms. [redacted]'s...

membership expired in December of 2014, we continued working for her through last week in an attempt to help her find success through our service.  We have given her an additional 11 months of service at no additional charge in an attempt to provide her with the best customer service possible.  Every member of our service has undergone a nationwide criminal background check.  We do not accept anyone as a member whose background shows that they have been convicted of any felony charge.  Every member goes through a face-to-face screening in our office prior to becoming a member.  We do everything in our power to ensure we provide our members with a safe way of meeting people.
Ms. [redacted]'s membership guaranteed her seven introductions.  We have provided her with 10.  I'm sorry to hear that she didn't find success in these 10 opportunities.  It is our hope that every member will find success through our service.  However, we understand that no matter how hard we try, it is not possible that every member will find success.  As we have gone well above and beyond our contractual obligations, and this membership expired in December of 2014, this account would not be eligible for a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Please see attachment #3 in response.
I must reiterate the following statement since the communication with the manager of Wisconsin Singles does not seem to understand what is professional and what is not.  It is beyond comprehension that a business would respond to a serious complaint about its ethical practices by indicating the allegations are ‘silly.’  This business continues to demonstrate that it cannot live up to its basic promises regarding the quality of its services, and that it will use any method to accept and retain fees for services that are not rendered and/or delivered in such an extremely unsatisfactory way to make them laughable by any reasonable person. The major problem is that their clients were misrepresented and in fact, are not of the caliber that was represented as available through this service.  Subsequently, it is highly unlikely and because current practice has shown that the employees do not understand what is acceptable in making an introduction to someone who is an attractive, high level executive with similar expectations.  If those individuals do not exist in their membership, there is no reason not to admit that and decline someone’s money.  Unfortunately, this business is not about doing the right thing--but about taking people’s money regardless of whether they are able to deliver on their promises.  I have been given profiles that were praised to me and in no way shape or form resemble the individuals who I was told I would meet.  Even the people who meet me are totally shocked that they were sent as a match. When you have made so many mistakes as this company has, I maintain that this company and its employees, at least in my case, have deliberately misrepresented themselves and have made poor and inappropriate decisions.   They would be best to remove themselves from this contract.  I maintain my goal of receiving a partial reimbursement in spite of all services received being inappropriate. Thank you
[redacted]