I was at Woburn Toyota on Sunday, August 22nd, looking for a Toyota Rav 4. To make a long story short, I was very offended and insulted with what Woburn Toyota wanted for my 2018 Honda CRV, which is in excellent mint condition, and only has 43,000 miles. The sales manager came around and told me that I should go ahead and try to sell it on my own. First of all, that is totally unprofessional and none of his business. I will never purchase a vehicle from Woburn Toyota now or anytime in the future.
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Thank you very much for the assistance to resolve the issue quickly.I would like to comment here how unethical and unprofessional Woburn Toyota was through this.After the payment of the down payment of $5000, they did not notify us of the issue on the title on their own, and very rudely hanged up on the phone calls inquiring the status stating they don't have time to talk with us for one week I had to come and visit to Woburn Toyota to find out myself.Even at the time we did not get the reason why the car could not be sold after all nor any apology.I still think this is almost a fraud to sell a car which they can not present the title.Then took days to get the refund o be confirmed Until I get this confirmed, I can not proceed with another car purchase.Now, after weeks, we need to go for the car search We have to get a rental car until we have another car purchaseIt has been the worst experience ever on the car purchase and there's no respect on the customers from Woburn TOYOTA Regards, [redacted] ***
We installed an alarm that the customer purchased for $in the carWe have repair orders stating that it has been installed however based on several attempts by the consurmer to resolve the issue that have failed, Woburn Toyota will be mailing a check for $as a one time good will to the customer[redacted] COO Albrecht Auto Group Woburn Toyota###-###-####
Revdex.com: While Woburn Toyta has indeed contacted me about the service, it won't be performed until November 6th, which is the first mutually agreeable date At this point, I in no way trust that the key will will actually be made when I bring it in, so I would prefer to keep this ticket open until that time That said, your automated service doesn't appear to have that as an option I will file a new complaint at that time if the key is still not made Regards, [redacted]
We appreciate your feedback and will research your complaintWoburn Toyota does not keep customer deposits and be assured that your money will be returned to you during the hours our accounting department is availableWe will research how this money was left with us and establish its return on Monday
Revdex.com:Although the Woburn Toyota resolved the issue by refunding my deposit I have since learned that after they took my deposit they sold the car to someone else This is clearly a deceptive business practice I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I am not requesting the refund, although I should have done it here to boost the process and let more people know of the scam by Woburn ToyotaThe dealership told me that my finance was approved multiple times before April 4th, 2016, it’s interesting that they deny it nowI have attached a snapshot of the last email the salesman sent me telling me that they "went with a different bank to get you approved", FYII also attached the registration of the vehicle and the registration cancellation receiptThe vehicle was registered to me from 03/23/to 04/08/16, I called the clerk of my town, Burlington, MA, and I was told that I would be responsible for the March and April portion of the excise tax of that vehicleWho's more credible? The clerk of my town or this dealership? In the complaint, I haven’t mentioned other costs incurred to me yet, for example, I had to order a new plate and overnight it to me since the dealership lost the plate on my old carThe dealership should be grateful rather than keep playing their little gamesAgain, I request a letter from Woburn Toyota stating that the dealership will cover the March and April portion of the excise tax of the [redacted] they sold meAnd I also request Woburn Toyota to provide photocopies of the following documents: Odometer disclosure statement of the [redacted] they sold me, purchase contract, Bill of sale Certificate of origin of that vehicle and the privacy form I signedIn addition, since the dealership keeps being dishonest to me, I request the dealership to cover the overnight postage fee of the plate, I can provide the receiptThanks.] Regards, [redacted] **
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below It's been another full week since visiting Woburn Foreign Motors: I still do not have either a new car or a loaner In addition, no one has called me to tell me where we are in the process It was only after I took my father's friend and he insisted that the Finance Manager make a call right at that point that anyone discovered the source of the true error I've been inconvenienced, I've inconvenienced the people who are giving me rides to and from work and I still have no credit I feel that it is time that I either take the matter to an attorney or to small claims court Regards, [redacted]
Woburn Toyota makes every attempt to finance our customersCertain restrictions on lending and credit status may cause a loan to be approved or deniedWe aim to keep in constant contact with every customer during the transaction as information permitsIf the consumer would like to discuss further please contact [redacted] Reidar Davies at 617-212-
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below While yes [redacted] spoke with both me and my husband, she lied several times and others lied also They lied to cover lies I was never told the title was "missing" I was told the title wasn't there, they couldn't find it, only to be told at 5pm on the 3rd day of owning the car that there never was a title and that [redacted] rental never sent them one Actually that they had ordered a replacement on on Feb 19th which was days after my husband gave them a $deposit for said Vehicle While [redacted] was very apologetic, I pointed out how illegal this was to let a car be sold "knowing" the title was not there, let alone let it be driven off the lot She offered a rental, BUT, we had to drive the car back to her, I believe her exact words were "that car should be parked and actually should never have been sold or even listed on our website" She asked us to bring it back asap After I asked what was Woburn going to do for us, she offered an exchange This exchange was for a [redacted] and WE had to pay the difference of $ I asked if the title was there, she said yes she'd get her own hands on it immediately but she would make sure it was ready for my husband to pick up the following day 2pm the following day he was called to be told the title was found and that the deal was off on the other car [redacted] then said "NO I am a woman of my word and [redacted] can come down after work and get the other car", our concern wasn't just that the title went "missing", "lost" or that they never had itit was if this was the case, was this car even free for them to sale, let alone not have some other problem we may be looking at in the near future My husband drove there after work only to be told when he walked in the door the other car was sold, but here is your title On top of this "***" the notary on duty the day my h usband was there, notarized my husband's signature without witnessing my husband signing anything YES, this is also highly illegal Me adding this is only more proof of the shady business practices and lies that have been told to us by Woburn Toyota YOu can't continue to lie and lie to cover lies and never get caught NOt to mention that as my husband is being told that the car was sold, I am online with a customer service rep scheduling a time to come and test drive the same car YES lies...] Regards, [redacted]
Woburn Toyota apologizes for the troubles this may have caused youTitles are a troublesome part of our business based on state requirements after payoffsWe will research the down payment refund and ensure it is processed today if it has not been on your original request[redacted] [redacted]
In response to this message I do not want to get into a he said she should immature response over thisThe customer bought a great car for a very great pricewe did lose the title & we did find the title and completed the transaction
Woburn Toyota makes every attempt at being transparent when obtaining auto financing for our clients. Documentation signed through the transaction states that we may submit to multiple lenders. Credit Bureau Agencies allow various numbers of inquiries for the same purpose before effecting credit... score. We suggest reaching out the the three main bureaus to discuss their inquiry policies. If you would like to discuss this matter further please reach out to [redacted] , General Manager @ [redacted]
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Re: complaint # [redacted] Business has not refunded my money yet, it's been more than a monthI have emailed and tried to reach them thru phone, but they are not responding to my emails or attending my callsI would like to reopen my complaintPlease do the needful.Thanks, [redacted] Regards, [redacted]
Woburn Toyota is diligently working to resolve the complaint and will take responsibility for the over mileage as discussed in the negotiationsWe will work with TFS to ensure the customers credit is not effected.*** *** COO *** *** ***
We agree that customer took delivery of the vehicle & was to have the remote starter installed a few days laterWe like to deliver the car with the starter already installed but that day our installer was out sick So we upgrade customer to a higher model at no charge which is a value of about
more as a good will offer We did that but we will not refund the customer as it was installed very quickly two days later
Woburn Toyota has contacted the customer and has paid for the repair that was done at the other dealership after the oil change completed at Woburn ToyotaThe Oil Filter was determined to be defective based on the Toyota National History notes by *** ToyotaThe oil in the car was determined
to be down two quarts as well according to *** Toyota's notation in National History. The loss of oil has not effected the workmanship of the vehicleWoburn Toyota would be willing to offer a one time goodwill for lost timePlease contact *** *** COO *** *** *** ###-###-####
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Thank you very much for the assistance to resolve the issue quickly.I would like to comment here how unethical and unprofessional Woburn Toyota was through this.After the payment of the down payment of $5000, they did not notify us of the issue on the title on their own, and very rudely hanged up on the phone calls inquiring the status stating they don't have time to talk with us for one week I had to come and visit to Woburn Toyota to find out myself.Even at the time we did not get the reason why the car could not be sold after all nor any apology.I still think this is almost a fraud to sell a car which they can not present the title.Then took days to get the refund o be confirmed Until I get this confirmed, I can not proceed with another car purchase.Now, after weeks, we need to go for the car search We have to get a rental car until we have another car purchaseIt has been the worst experience ever on the car purchase and there's no respect on the customers from Woburn TOYOTA Regards, [redacted] ***
We installed an alarm that the customer purchased for $in the carWe have repair orders stating that it has been installed however based on several attempts by the consurmer to resolve the issue that have failed, Woburn Toyota will be mailing a check for $as a one time good will to the customer[redacted] COO Albrecht Auto Group Woburn Toyota###-###-####
Revdex.com: While Woburn Toyta has indeed contacted me about the service, it won't be performed until November 6th, which is the first mutually agreeable date At this point, I in no way trust that the key will will actually be made when I bring it in, so I would prefer to keep this ticket open until that time That said, your automated service doesn't appear to have that as an option I will file a new complaint at that time if the key is still not made Regards, [redacted]
We appreciate your feedback and will research your complaintWoburn Toyota does not keep customer deposits and be assured that your money will be returned to you during the hours our accounting department is availableWe will research how this money was left with us and establish its return on Monday
Revdex.com:Although the Woburn Toyota resolved the issue by refunding my deposit I have since learned that after they took my deposit they sold the car to someone else This is clearly a deceptive business practice I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I am not requesting the refund, although I should have done it here to boost the process and let more people know of the scam by Woburn ToyotaThe dealership told me that my finance was approved multiple times before April 4th, 2016, it’s interesting that they deny it nowI have attached a snapshot of the last email the salesman sent me telling me that they "went with a different bank to get you approved", FYII also attached the registration of the vehicle and the registration cancellation receiptThe vehicle was registered to me from 03/23/to 04/08/16, I called the clerk of my town, Burlington, MA, and I was told that I would be responsible for the March and April portion of the excise tax of that vehicleWho's more credible? The clerk of my town or this dealership? In the complaint, I haven’t mentioned other costs incurred to me yet, for example, I had to order a new plate and overnight it to me since the dealership lost the plate on my old carThe dealership should be grateful rather than keep playing their little gamesAgain, I request a letter from Woburn Toyota stating that the dealership will cover the March and April portion of the excise tax of the [redacted] they sold meAnd I also request Woburn Toyota to provide photocopies of the following documents: Odometer disclosure statement of the [redacted] they sold me, purchase contract, Bill of sale Certificate of origin of that vehicle and the privacy form I signedIn addition, since the dealership keeps being dishonest to me, I request the dealership to cover the overnight postage fee of the plate, I can provide the receiptThanks.] Regards, [redacted] **
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below It's been another full week since visiting Woburn Foreign Motors: I still do not have either a new car or a loaner In addition, no one has called me to tell me where we are in the process It was only after I took my father's friend and he insisted that the Finance Manager make a call right at that point that anyone discovered the source of the true error I've been inconvenienced, I've inconvenienced the people who are giving me rides to and from work and I still have no credit I feel that it is time that I either take the matter to an attorney or to small claims court Regards, [redacted]
Woburn Toyota makes every attempt to finance our customersCertain restrictions on lending and credit status may cause a loan to be approved or deniedWe aim to keep in constant contact with every customer during the transaction as information permitsIf the consumer would like to discuss further please contact [redacted] Reidar Davies at 617-212-
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below While yes [redacted] spoke with both me and my husband, she lied several times and others lied also They lied to cover lies I was never told the title was "missing" I was told the title wasn't there, they couldn't find it, only to be told at 5pm on the 3rd day of owning the car that there never was a title and that [redacted] rental never sent them one Actually that they had ordered a replacement on on Feb 19th which was days after my husband gave them a $deposit for said Vehicle While [redacted] was very apologetic, I pointed out how illegal this was to let a car be sold "knowing" the title was not there, let alone let it be driven off the lot She offered a rental, BUT, we had to drive the car back to her, I believe her exact words were "that car should be parked and actually should never have been sold or even listed on our website" She asked us to bring it back asap After I asked what was Woburn going to do for us, she offered an exchange This exchange was for a [redacted] and WE had to pay the difference of $ I asked if the title was there, she said yes she'd get her own hands on it immediately but she would make sure it was ready for my husband to pick up the following day 2pm the following day he was called to be told the title was found and that the deal was off on the other car [redacted] then said "NO I am a woman of my word and [redacted] can come down after work and get the other car", our concern wasn't just that the title went "missing", "lost" or that they never had itit was if this was the case, was this car even free for them to sale, let alone not have some other problem we may be looking at in the near future My husband drove there after work only to be told when he walked in the door the other car was sold, but here is your title On top of this "***" the notary on duty the day my h usband was there, notarized my husband's signature without witnessing my husband signing anything YES, this is also highly illegal Me adding this is only more proof of the shady business practices and lies that have been told to us by Woburn Toyota YOu can't continue to lie and lie to cover lies and never get caught NOt to mention that as my husband is being told that the car was sold, I am online with a customer service rep scheduling a time to come and test drive the same car YES lies...] Regards, [redacted]
Woburn Toyota apologizes for the troubles this may have caused youTitles are a troublesome part of our business based on state requirements after payoffsWe will research the down payment refund and ensure it is processed today if it has not been on your original request[redacted] [redacted]
In response to this message I do not want to get into a he said she should immature response over thisThe customer bought a great car for a very great pricewe did lose the title & we did find the title and completed the transaction
Woburn Toyota makes every attempt at being transparent when obtaining auto financing for our clients. Documentation signed through the transaction states that we may submit to multiple lenders. Credit Bureau Agencies allow various numbers of inquiries for the same purpose before effecting credit... score. We suggest reaching out the the three main bureaus to discuss their inquiry policies. If you would like to discuss this matter further please reach out to [redacted] , General Manager @ [redacted]
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Re: complaint # [redacted] Business has not refunded my money yet, it's been more than a monthI have emailed and tried to reach them thru phone, but they are not responding to my emails or attending my callsI would like to reopen my complaintPlease do the needful.Thanks, [redacted] Regards, [redacted]
Woburn Toyota has reached out to the customer to make arrangements to cut and program a spare key
Woburn Toyota has contacted the customer to resolve the issue and to confirm coverage[redacted]
Customer was refunded $. customer is happy!!
Woburn Toyota is diligently working to resolve the complaint and will take responsibility for the over mileage as discussed in the negotiationsWe will work with TFS to ensure the customers credit is not effected.*** *** COO *** *** ***
We agree that customer took delivery of the vehicle & was to have the remote starter installed a few days laterWe like to deliver the car with the starter already installed but that day our installer was out sick So we upgrade customer to a higher model at no charge which is a value of about
more as a good will offer We did that but we will not refund the customer as it was installed very quickly two days later
Woburn Toyota has contacted the customer and has paid for the repair that was done at the other dealership after the oil change completed at Woburn ToyotaThe Oil Filter was determined to be defective based on the Toyota National History notes by *** ToyotaThe oil in the car was determined
to be down two quarts as well according to *** Toyota's notation in National History. The loss of oil has not effected the workmanship of the vehicleWoburn Toyota would be willing to offer a one time goodwill for lost timePlease contact *** *** COO *** *** *** ###-###-####