Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does...
satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you very much for the assistance to resolve the issue quickly.I would like to comment here how unethical and unprofessional Woburn Toyota was through this.After the payment of the down payment of $5000, they did not notify us of the issue on the title on their own, and very rudely hanged up on the phone calls inquiring the status stating they don't have time to talk with us for one week. I had to come and visit to Woburn Toyota to find out myself.Even at the time we did not get the reason why the car could not be sold after all nor any apology.I still think this is almost a fraud to sell a car which they can not present the title.Then took 3 days to get the refund o be confirmed. Until I get this confirmed, I can not proceed with another car purchase.Now, after 2 weeks, we need to go for the car search. We have to get a rental car until we have another car purchase. It has been the worst experience ever on the car purchase and there's no respect on the customers from Woburn TOYOTA.
Regards,
[redacted]
this is taken from directly from the repair order. Woburn Toyota did our job by exactly as we are supposed to do. Customer was clear told what happen. We should get paid for the repair odf the vehicle. If there is still an issue mr patel was told multiple times he could...
come back for a free inspection and that still stands. please call [redacted] directly at [redacted]• [Primary]: N/A - C/S CAR STARTS BUT WILL NOT MOVE PLEASE CHECK
• [Primary]: N/A - TOW IN
•
tested the gas in vehicle. its leaving oily residue. Vehicle has bad gas, and it burned fuel pump while trying to start the vehicle over and over.. Drained gas out of tank and installed new fuel pump. Vehicle started but running rough. Inspected tank and black residue was found.
Flushed the tank several times to remove as much residue as possible. ** Note it may be in fuel lines and can cause an issue over time**
Woburn Toyota apologizes for the troubles this may have caused you. Titles are a troublesome part of our business based on state requirements after payoffs. We will research the down payment refund and ensure it is processed today if it has not been on your original request.[redacted]...
response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[I am not requesting the refund, although I should have done it here to boost the process and let more people know of the scam by Woburn Toyota. The dealership told me that my finance was approved multiple times before April 4th, 2016, it’s interesting that they deny it now. I have attached a snapshot of the last email the salesman sent me telling me that they "went with a different bank to get you approved", FYI. I also attached the registration of the vehicle and the registration cancellation receipt. The vehicle was registered to me from 03/23/16 to 04/08/16, I called the clerk of my town, Burlington, MA, and I was told that I would be responsible for the March and April portion of the excise tax of that vehicle. Who's more credible? The clerk of my town or this dealership? In the complaint, I haven’t mentioned other costs incurred to me yet, for example, I had to order a new plate and overnight it to me since the dealership lost the plate on my old car. The dealership should be grateful rather than keep playing their little games. Again, I request a letter from Woburn Toyota stating that the dealership will cover the March and April portion of the excise tax of the [redacted] they sold me. And I also request Woburn Toyota to provide photocopies of the following documents: Odometer disclosure statement of the [redacted] they sold me, purchase contract, Bill of sale Certificate of origin of that vehicle and the privacy form I signed. In addition, since the dealership keeps being dishonest to me, I request the dealership to cover the overnight postage fee of the plate, I can provide the receipt. Thanks.]
Regards, [redacted]
[redacted], We received your Revdex.com Complaint. My apologies this issue has continued to linger with both Toyota and my staff. I can assure you resolution within the next 24 hours. Could you please forward me a copy of the letter from Toyota Motor Credit waiving the disposition fee and payments...
that you stated to the BBC. Either way Woburn Toyota will resolve the $371.87 but I would like a copy of the letter. My apologies for your troubles and the time this has taken to get resolved. Respectfully, [redacted]
We installed an alarm that the customer purchased for $699 in the car. We have repair orders stating that it has been installed however based on several attempts by the consurmer to resolve the issue that have failed, Woburn Toyota will be mailing a check for $699. as a one time good will to the...
customer.[redacted]COO Albrecht Auto Group Woburn Toyota###-###-####
Woburn Toyota has refunded the customer, mailed a receipt to the customer. Credit Card companies normally take 36-48 hours to show the refund on the customers account
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my...
issues and/or concerns in reference to complaint # [redacted]..
Re: complaint # [redacted]Business has not refunded my money yet, it's been more than a month. I have emailed and tried to reach them thru phone, but they are not responding to my emails or attending my calls. I would like to reopen my complaint. Please do the needful.Thanks,[redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business. I will wait for next few days for business's response and will make my decision based on that.
Regards,
[redacted]
In response to this message I do not want to get into a he said she should immature response over this. The customer bought a great car for a very great price. we did lose the title & we did find the title and completed the transaction.
Woburn Toyota makes every attempt to finance our customers. Certain restrictions on lending and credit status may cause a loan to be approved or denied. We aim to keep in constant contact with every customer during the transaction as information permits. If the consumer would like to discuss further...
please contact [redacted]Reidar Davies at 617-212-9040
Woburn Toyota makes every attempt at being transparent when obtaining auto financing for our clients. Documentation signed through the transaction states that we may submit to multiple lenders. Credit Bureau Agencies allow various numbers of inquiries for the same purpose before effecting credit...
score. We suggest reaching out the the three main bureaus to discuss their inquiry policies. If you would like to discuss this matter further please reach out to [redacted] , General Manager @[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does...
satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you very much for the assistance to resolve the issue quickly.I would like to comment here how unethical and unprofessional Woburn Toyota was through this.After the payment of the down payment of $5000, they did not notify us of the issue on the title on their own, and very rudely hanged up on the phone calls inquiring the status stating they don't have time to talk with us for one week. I had to come and visit to Woburn Toyota to find out myself.Even at the time we did not get the reason why the car could not be sold after all nor any apology.I still think this is almost a fraud to sell a car which they can not present the title.Then took 3 days to get the refund o be confirmed. Until I get this confirmed, I can not proceed with another car purchase.Now, after 2 weeks, we need to go for the car search. We have to get a rental car until we have another car purchase. It has been the worst experience ever on the car purchase and there's no respect on the customers from Woburn TOYOTA.
Regards,
[redacted]
this is taken from directly from the repair order. Woburn Toyota did our job by exactly as we are supposed to do. Customer was clear told what happen. We should get paid for the repair odf the vehicle. If there is still an issue mr patel was told multiple times he could...
come back for a free inspection and that still stands. please call [redacted] directly at [redacted]• [Primary]: N/A - C/S CAR STARTS BUT WILL NOT MOVE PLEASE CHECK
• [Primary]: N/A - TOW IN
•
tested the gas in vehicle. its leaving oily residue. Vehicle has bad gas, and it burned fuel pump while trying to start the vehicle over and over.. Drained gas out of tank and installed new fuel pump. Vehicle started but running rough. Inspected tank and black residue was found.
Flushed the tank several times to remove as much residue as possible. ** Note it may be in fuel lines and can cause an issue over time**
Woburn Toyota apologizes for the troubles this may have caused you. Titles are a troublesome part of our business based on state requirements after payoffs. We will research the down payment refund and ensure it is processed today if it has not been on your original request.[redacted]...
[redacted]
Revdex.com:
I have reviewed the...
response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[I am not requesting the refund, although I should have done it here to boost the process and let more people know of the scam by Woburn Toyota. The dealership told me that my finance was approved multiple times before April 4th, 2016, it’s interesting that they deny it now. I have attached a snapshot of the last email the salesman sent me telling me that they "went with a different bank to get you approved", FYI. I also attached the registration of the vehicle and the registration cancellation receipt. The vehicle was registered to me from 03/23/16 to 04/08/16, I called the clerk of my town, Burlington, MA, and I was told that I would be responsible for the March and April portion of the excise tax of that vehicle. Who's more credible? The clerk of my town or this dealership? In the complaint, I haven’t mentioned other costs incurred to me yet, for example, I had to order a new plate and overnight it to me since the dealership lost the plate on my old car. The dealership should be grateful rather than keep playing their little games. Again, I request a letter from Woburn Toyota stating that the dealership will cover the March and April portion of the excise tax of the [redacted] they sold me. And I also request Woburn Toyota to provide photocopies of the following documents: Odometer disclosure statement of the [redacted] they sold me, purchase contract, Bill of sale Certificate of origin of that vehicle and the privacy form I signed. In addition, since the dealership keeps being dishonest to me, I request the dealership to cover the overnight postage fee of the plate, I can provide the receipt. Thanks.]
Regards, [redacted]
[redacted], We received your Revdex.com Complaint. My apologies this issue has continued to linger with both Toyota and my staff. I can assure you resolution within the next 24 hours. Could you please forward me a copy of the letter from Toyota Motor Credit waiving the disposition fee and payments...
that you stated to the BBC. Either way Woburn Toyota will resolve the $371.87 but I would like a copy of the letter. My apologies for your troubles and the time this has taken to get resolved. Respectfully, [redacted]
We installed an alarm that the customer purchased for $699 in the car. We have repair orders stating that it has been installed however based on several attempts by the consurmer to resolve the issue that have failed, Woburn Toyota will be mailing a check for $699. as a one time good will to the...
customer.[redacted]COO Albrecht Auto Group Woburn Toyota###-###-####
Woburn Toyota has refunded the customer, mailed a receipt to the customer. Credit Card companies normally take 36-48 hours to show the refund on the customers account
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my...
issues and/or concerns in reference to complaint # [redacted]..
Re: complaint # [redacted]Business has not refunded my money yet, it's been more than a month. I have emailed and tried to reach them thru phone, but they are not responding to my emails or attending my calls. I would like to reopen my complaint. Please do the needful.Thanks,[redacted]
Regards,
[redacted]
Woburn Toyota has review your complaint and will be reaching out to you for confirmation of REFUND.
Revdex.com:
I have reviewed the response submitted by the business. I will wait for next few days for business's response and will make my decision based on that.
Regards,
[redacted]
In response to this message I do not want to get into a he said she should immature response over this. The customer bought a great car for a very great price. we did lose the title & we did find the title and completed the transaction.
Woburn Toyota makes every attempt to finance our customers. Certain restrictions on lending and credit status may cause a loan to be approved or denied. We aim to keep in constant contact with every customer during the transaction as information permits. If the consumer would like to discuss further...
please contact [redacted]Reidar Davies at 617-212-9040
Woburn Toyota makes every attempt at being transparent when obtaining auto financing for our clients. Documentation signed through the transaction states that we may submit to multiple lenders. Credit Bureau Agencies allow various numbers of inquiries for the same purpose before effecting credit...
score. We suggest reaching out the the three main bureaus to discuss their inquiry policies. If you would like to discuss this matter further please reach out to [redacted] , General Manager @[redacted]
The refund was issues and processed on 8.17.17. Customer has received the check numbered #[redacted]