Wondershare Technology

For the Parental Control app

*** The worst part has been trying to cancel the subscription--ensuring that a charge would not occur. ***

I cancelled less than 24 hours of the monthly subscription that was purchased on the 22nd of November. I followed their guidance by contacting support through the account.
Since then, (today is Nov 30) I have had nonstop back and forth communication with their support team asking for an egregious amount of information...for which I have supplied sufficient details for each of their requests. It seems to never end...

They have set up their cancellation/refund policy so that they don’t have to give out any refunds. Read what reasons are not acceptable and what would qualify for a cancel-refund. Lame.
I highly suspect that they’re making this process painful for the purchaser/user, as a greedy business tactic $$$. —that is downright nasty.

….and my patience has run out. Thus, turning my focus on posting reviews about my experience.

The *** Toolkit (CAD$107) makes claims in advertising that it can fix any *** phone, but the software only contains tools for *** products. The list of devices the software works on is not provided prior to payment.

I purchased a $9.95 subscription from Wondershare on May 2nd because although it advertises its conversion software as a "free software" there are things you need to pay for within the program. However, I quickly realized that even the paid-for aspects would not work for me or my videos and uninstalled the software with the intention of speaking immediately with a customer service rep from the site. When I came back to the Wondershare site I noticed that all methods of customer service were closed (I couldn't even email them) from the first to the fifth of May due to a "Labor Day weekend" break. I had to wait until the sixth to submit a refund request ticket, as well as a request to stop the subscription's monthly auto renewals on my account. The same day I received a response that was filled with bad grammar and spelling saying that since nothing is wrong with the program, I won't get a refund. There was no mention of stopping the auto renewal. This morning (the seventh of May) I attempted to Live Chat with them to stop the auto renewals at the very least, and the Bot in the chatroom advised me that representatives usually take around 10 minutes to answer. I waited over 20 minutes and received no response. The company has made it extremely difficult to contact them, and I fear for my own financial safety as this is all seeming like a huge ***. If I had seen the "everything is closed for our Labor Day weekend" message I probably wouldn't have even purchased in the first place. I don't have any reason to lie about the product not working for me, and can prove that it is no longer on my computer and it hasn't been since 15 minutes after I downloaded it on the second of this month. I understand if they cannot tell if a customer has used the software once it's downloaded, but I'm frustrated that I may not be able to get through to them under my circumstances, and fear that I may not even be able to stop them from auto-charging my account in months to come.

took 39.95 from paypal and no product recd or email response

I paid for famisafe internet monitoring service on Feb 6, 2020 in the amount of 6.66 per month for a total of 19.99 (No tax). Upon purchase, funds were deducted from my account and was immediately restricted from using any of the services paid for. I have since tried contacting this company several times and received no response.

*** Service paid for is: FamiSafe - Quarterly Subscription
Date of purchase: 6 February 2020
Total amount charged: 1 $9.99

I would like to thank the Wondershare Company for their excellent customer service and support, especially Emma with the Support TeamShe was professional, informative, and very helpful while assisting me with some updated new software to replace some old software that I had recently purchased, that is no longer supported by the company, and I might add, at no cost to meThis speaks volumes about the company, and the outstanding character of Emma as a personThank You

PURCHASED THIS SOFTWARE. SOFTWARE IS ADVERTISED AS COMPATIBLE WITH PHONE. IT IS NOT. ***.

COMPANY CLAIMS TO "GUARANTEE" PRODUCT WITH 30 DAY REFUND POLICY.

COMPANY HAS REFUSED AND NOW CLAIMS 7 DAY RETURN POLICY.

***

THE ACCT NUMBER IS *** FOLLOWED BY *** FOLLOWED BY *** Your ticket in Wondershare *** has been updated.

Software does not deliver and hangs, actually crashes the PC (a thing that has not happened in years)I cannot recommend and regret having bought itIt may work for smaller movies with low resolutions but it has difficulty with HD filmsDifficulty meaning it cannot convert them

I had a problem installing the Filmora software on my computer and Helen promptly sent me out the correct link so I could complete the installation I found that Wondershare responded very quickly to customer needs

I have purchased [redacted] software as it quite good reviewsEven though I have seen some minor bugs and periodically the program crashed, it did not bother me muchIn about one month I uncovered some problems with it that mattered to meAfter I communicated them to the tech support, the answer was to install the latest software revisionThe latest revision had installation problems - the installer deleted the old version but could not install into the same directory I finally managed with help from my company IT person to install the software into a new directory but one problem I complained about still did not go awayThe tech support apparently operated from China since I was receiving replies on the next morning while I was asleepAfter I reported my frustration and asked for a refund I stopped receiving any replies from tech supportFew days before I reported the problem I received a solicitation from Wondershare to give a star review in exchange for free software, and of course, I did not as it is agaist my principlesSo folks, beware this company buys their reviews, the software is ***, support is [redacted] and I recommend to [redacted] from them

I was very happy with the customer service I was provided this last weekI was changing over computers and needed to register a copy of software I purchased back in My email address and registration code were not workingAfter a couple of back and forth emails with the customer service folks, they were able to provide me with the correct download link and a new code that would register my productThere were very professional and wanted to ensure that my problem was solvedI never felt like it was a bother for them to help me

I purchased the [redacted] last week, I liked to use it but didn't have the chancethey gave me a coupon for $discount on any purchase then I decided to get that in their $effectIt didn't workI submitted a ticket and they gave me another coupon, it didn't work again, then because their website is cookie enabled, when you approach for some new effects it will be tracked that you're interested in which video effect, and because you've purchased the software from them, you need to buy their own effects, then I have to pay times more rather than getting half price discount on my coupon which they gave me on the purchase of the software for lifetime versionBy the way I need to buy that effect which I need for tomorrow and I can not wait another couple of days that they may answer meSoftware looks good so far, however I've not dig deep into it and I don't know how it will work eventually but in terms of pricing and purchase be careful with themAfter the purchase they may not follow you up as you expected, they are food in following up till you make the purchaseIf you are a newbie in videos like me and need a real support, when you submit a ticket at least get a response after days, you may consider other options in the market as wellI'm saying so far the software looks good, but in terms of pricing and payment and also support be careful with them

Wondershare was very helpful in helping me reinstall my program that I had lost when my computer got a virusThey even sent me a new version this software that I had usedIt was called Video EditorThe new version was called, FilmoraThis looks like a good programI think it works like the old program but better:-) So thanks Wondershare for being so helpfulI appreciate all your help and support! :-) Thanks and Happy Holidays!

#1 At no point during the order process does the company state a 30 day trial of "Filmstocks" tacked onto the principal product will auto-renew after 30 days. They charged me after the trial and are refusing to refund me. I cancelled the subscription 1 day after noticing the charge. Support has been very slow to respond. Many others online are reporting issues with this company***."

#2 The software does not work as advertised and falls under a category of software called vaporware - something that basically fails at it's principal goal and deceives customers into purchasing it under the pretense that it works.

I would leave 0 stars if I could. I tried to make a memorial video for my grandfather's funeral using their program that I purchased. I tried downloading in various formats and every time the froze at 98 or 99% complete and would not finish the download. I ended up having to use a competitor's program which worked perfectly. I reached out to their customer service team with screenshots showing the error screens and received no response to help me and no refund that I requested for a faulty product. Put your money elsewhere.

Recoverit Wonedershare program not working as outlined. I was looking very specifically for 16 files to be recovered and not one of them were recovered and I had sent an email to the company asking for a refund and ofcourse, got no reply. I would like my money to be refunded right away as the program did not work.

I have purchased a product that doesn't work on my computer. It simply doesn't work. Half an hour after the purchase I have filed a refund request following the existing online protocol. The company refuses to reimburse me, therefore refuses to follow its own policies. I don't want to have anything to do with them, it seems like my English is not good enough for them. I have sent numerous emails and they refuse the refund. *** Thank you!

I got a new *** and for whatever my old phone would not backup to the cloud. I needed all of my text messages transfered to my new phone cause it is my personal but I also use it for work. I looked online for ways I could transfer this data and came across wondershares dr.fone product which overs backup service. After downloading, this comes with 5 attempts I think, regardless of that I did everything as it said and it didn't work, then it did it backwards so in reality still didn't work, and then it transfered most of the test but not all and now my brand new *** acts as if its been hacked. I have text messages from 2 different numbers and 2 different individuals going in to 1 text. when someone sends me a group text it ends up breaking each out individually. I contacted wondershare who just continues to want me to send them a log of some sort that I don't know how to do nor do I have time. The just keep sending me in circles, and honestly since my phone acts hacked I do not feel comfortable using this servvice on my computer anymore. I did send them pictures I had taken from where the text were going into one message and never heard back.

I have been unable to access effects that I have purchased, since January! I've submitted tickets, reached out to every viable point of contact and social media and no resolution.

On 3/21/2019 I ordered the Fotophire Editing Kit because I needed a photo enlargement kit to complete a project that evening. When I received the kit I realized that it did not enlarge photos - - that capability was in a separate kit. I immediately responded to the email that Wondershare to acknowledge the sale. I requested a refund and explained that I had ordered the wrong product. I also notified them that I didn't receive the email with the registration code (they said I would receive one). I have still not received a refund or any communication. Today (4/3/19) I tried to reach them through the chatbox on its website. The standard message said I would have to purchase the other software first before I could receive a refund for the software purchased in error. I need neither and want my $49.99 refund. I purchased through ***.