Wondershare Technology Reviews (60)
View Photos
Wondershare Technology Rating
Address: 200 4445 Lougheed Hwy, Burnaby, British Columbia, Canada, V5C 0E4
Phone: |
Show more...
|
Fax: |
+1 (604) 343-4561 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Wondershare Technology
Add new contacts
They have done nothing to fix my scanning problems nor have you addressed my multiple requests for a full refund. Order number AGXXXXXXXX on March 6th 2019. Today is April 2, 2019.
Initial Business Response /(1000, 5, 2019/04/10) */
Dear ***,
As for your case,it's a pity that our product doesn't work well for you. I noticed that our customer service representative has already started the refund process for you. If you don't receive the funds in next several days, please do not hesitate to contact us for further checkup.
In the meantime, we will continue to follow Revdex.com principles for ethical business.
Sincerely,
Wondershare Technology Inc.
Initial Consumer Rebuttal /(2000, 7, 2019/04/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
FINALLY got a full refund but it took contacting the Revdex.com for the company to take me seriously. I applied for the refund in early March. Finally came through (posted on my CC) on 4-12.
Shame. Other than the poor handling of multiple page scans, and the lack of some of the marking tools I am accustomed to (***), it would have been a good replacement. But without these two items, I had to use it in conjunction with my old program.
The OCR is awesome. If they get their act together on these other issues, I will consider purchasing it again.
I purchased product based on 30 day satisfaction guarantee - I notified them the product did not work. They refused to issue refund
Initial Business Response /(1000, 5, 2019/03/29) */
Dear ***,
I'm sorry that the program doesn't work well for you. I checked your email address in our system and found that our customer service representative accepted your refund request, but you have not replied the email yet. Can you please reply our customer service representative and stay in touch till you receive the refund?
In the meantime, we will continue to follow Revdex.com principles for ethical business.
Sincerely,
Wondershare Technology Inc.
Initial Consumer Rebuttal /(3000, 7, 2019/04/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I cannot accept because I have not received an email from Wondershare asking me to accept refund request. The last email I received from wondershare on 3/27 asks me to download and try CD Creator.
Also please clarify "stay in touch until I receive refund" How long does the refund process normally take?
Final Business Response /(4000, 9, 2019/04/10) */
Dear ***,
It seems that our reply was blocked so that you didn't receive it. No worries. I already asked our support team to contact you again and they will issue the refund. It will take 5 business days to complete the whole process. We appreciate your patience.
Sincerely,
Wondershare Technology Inc.
I was forced to purchase their product in order to get my video...their website wouldn't allow me to use the free version available. So I paid for the upgrade, but their software program still wouldn't work right with my device. I requested a refund when I noticed it wouldn't work. They never responded to my requests.
Initial Business Response /(1000, 5, 2019/02/22) */
Dear Sir,
We have been ensuring to respond promotly to all customers disputes and making good faith effort to resolve complaints in accordance with generally accepted good business practices.
As for your case, it's a pity that our product didn't work well for you. I checked your email address in our system and found that our customer service representative did reply your email, but it seems that our reply was blocked or went into the spam folder. I created a ticket for you and asked our representative to contact you by email again. Would you please check your inbox or the spam folder and reply our representative. We will try our best to help you out as soon as possible. Also, please add our company to the whitelist so that our reply will not be blocked. If you still need our assistance in the future, please contact our support team at this link and submit a ticket. http://support.wondershare.com/#/contact
In the meantime, we will continue to follow Revdex.com principles for ethical business.
Sincerely,
Wondershare Technology Inc.
Initial Consumer Rebuttal /(3000, 7, 2019/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have gone through EVERY email in my junk folder and there is nothing from your company. I would suggest that your company phone me at: ***. I have not received any phone calls from your company either. So either you are not being honest on both accounts, or you are not calling the right person. I would suggest you leave a message if I do not answer as I am a teacher and cannot just answer my phone at anytime.
Sincerely,
***
Final Consumer Response /(4200, 11, 2019/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have emailed the company since and I will be waiting to see if I get a refund or not. Until the refund is processed, I will not accept a resolution.
***
Final Business Response /(4000, 14, 2019/03/06) */
Hi ***,
I noticed that our customer service representative has already issued refund for you on March. 3rd, 2019 through ***. Please check your credit card or *** account. If you haven't received the funds yet, please do not hesitate to contact us for further checkup.
In the meantime, we will continue to follow Revdex.com principles for ethical business.
Sincerely,
Wondershare Technology Inc.
I paid for lifetime and I updated my software and it says free version on the software but under my code on there website it says I have the lifetime.Thats it. But the company is impossible to get a hold of.
Initial Business Response /(1000, 8, 2019/02/12) */
Dear Sir,
I'm sorry for my late response on your complaint on Revdex.com. I didn't receive your complaint until today for some uncertain reasons.
We have been ensuring to respond promotly to all customers disputes and making good faith effort to resolve complaints in accordance with generally accepted good business practices.
I checked your email in our system and found that our agent replied your email and offered you the instruction to fix the issue. If the issue persists, please do not hesitate to contact us for further checkup.
In the meantime, we will continue to follow Revdex.com principles for ethical business.
Sincerely,
Wondershare Technology Inc.
I purchased the dr.Phone Wondershare toolkit at $205 online (paid with my ***) and seconds after the transaction was completed, from the same website, I received a pop-up that say this product is now halfprice. I contacted the company via their support link and logged a ticket number *** to explain my request. The answer I received was that I have to purchase the product at halfprice and only then they will refund me the full first purchase price. *** I tried a couple times to try and explain this to them; however they refuse. I think it is very poor customer service. I was unable to find any phone number on their website and also asked via their online support for a phone number to explain this to a person; however they told me they only handle support via email or online chat.
Initial Business Response /(1000, 6, 2019/01/21) */
Dear Madam
I'm sorry for my late response on your complaint on Revdex.com. I didn't receive your complaint until today for some uncertain reasons.
We have been ensuring to respond promotly to all customers disputes and making good faith effort to resolve complaints in accordance with generally accepted good business practices.
I checked your email in our system and found that our customer service representative already applied the refund request for you today. I would ask you to wait for several days and then you will receive the fund. You can place another order at the discounted price after you receive the fund. If you don't receive the funds in several days, please do not hesitate to contact us for further checkup.
In the meantime, we will continue to follow Revdex.com principles for ethical business.
Sincerely,
Wondershare Technology Inc.
Computer Software - ceased working after one of their "updates"
I have emailed support dept & filled out forms on their website. NO Response to anything, as if company is out of business. No Phone number can be accessed.
Product is not working & company can not be accessed or is not responding for over a month & 4 separate attempts.
Initial Business Response /(1000, 5, 2019/01/21) */
Dear Sir,
I'm sorry for my late response on your complaint on Revdex.com. I didn't receive your complaint until today for some uncertain reasons.
We have been ensuring to respond promotly to all customers disputes and making good faith effort to resolve complaints in accordance with generally accepted good business practices.
As for your case, it's a pity that our product doesn't work well for you. I checked your email address in our system and found that our customer service representative replied your emails on November 14th and December 28th. However, we didn't receive your reply. It seems that our replies were blocked. Hence, we advise you to add our email address to the whitelist. Also, I asked our technical support to send you another email. Please check your inbox and the spam folder. If the issue persists, please contact our supprot team through our official support center and we will follow up.
In the meantime, we will continue to follow Revdex.com principles for ethical business.
Sincerely,
Wondershare Technology Inc.
I paid $59.90 for Recoverit. The program does not appear to be working at all. No one at Wondershare will respond. I use the chat and it states that it is a robot and refers me to support. Support never responds. Telephone number posted on website is not a real number.
Initial Business Response /(1000, 8, 2019/01/16) */
Dear Sir,
I'm sorry for my late response on your complaint on Revdex.com. I didn't receive your complaint until today for some uncertain reasons.
We have been ensuring to respond promotly to all customers disputes and making good faith effort to resolve complaints in accordance with generally accepted good business practices.
As for your case, it's a pity that our product didn't work well for you. I noticed that our customer service representative has already issued refund for you on January 3rd, 2019. If you haven't received the funds yet, please do not hesitate to contact us for further checkup. Also, it seems that our replies were blocked and that should be the reason why you didn't receive a reply from our support team. We advise you to check your email settings and add our email to the whitelist if you need any assistance in the future.
In the meantime, we will continue to follow Revdex.com principles for ethical business.
Sincerely,
Wondershare Technology Inc.
Initial Consumer Rebuttal /(2000, 10, 2019/01/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was considering purchasing their *** product. I had entered my credit card information on their site, but did not want to complete a purchase without a promotional code. I found a promo code on the internet, typed it into the "Promo Code" box on their website and pressed the "Enter" button to lock in the promo code. Instead, it put through a purchase! And, on top of that, the promo code did not work.
I notified them immediately through their communication tickets online and also through social media within seconds of discovering that the transaction had gone through without my consent. I have been communicating with them for one week now about this but they are not considering my concerns about the glitch on their site, or my request or a refund.
Initial Business Response /(1000, 7, 2019/01/08) */
Dear Sir,
I'm sorry for my late response on your complaint on Revdex.com. I didn't receive your complaint until today for some uncertain reasons.
We have been ensuring to respond promotly to all customers disputes and making good faith effort to resolve complaints in accordance with generally accepted good business practices.
As for your case, I checked your order and found that it was refunded on December 24, 2018. If you haven't received the funds yet, please do not hesitate to contact us for further checkup.
In the meantime, we will continue to follow Revdex.com principles for ethical business.
Sincerely,
Wondershare Technology Inc.
I purchased a product to transfer from one phone to another on the license for it. Little did I know it would not work unless I actually purchased an additional license costing over $100. So when I realize this I want I requested a refund and they refused to give me one. I actually had to pay someone outside in order to do the procedure for me on my phone. So I am not only did I have to spend money $44.90 for the product that did not work but I actually had to pay for my out-of-pocket for someone to do it for me. They are falsely advertising one license when you really need to buy two licenses to do the procedure from phone to phone to transfer. They are refusing to refund my 4490 please help me get this refund back this is a lot of money for something that did not work.
Initial Business Response /(1000, 13, 2018/12/14) */
Dear Sir/Madam,
I'm sorry for my late response on your complaint on Revdex.com. I didn't receive your complaint until today for some uncertain reasons.
We have been ensuring to respond promotly to all customers disputes and making good faith effort to resolve complaints in accordance with generally accepted good business practices.
As for your case,it's a pity that our product doesn't work well for you. I noticed that our customer service representative has already issued refund for you on Nov. 25th, 2018. If you haven't received the funds yet, please do not hesitate to contact us for further checkup.
In the meantime, we will continue to follow Revdex.com principles for ethical business.
Sincerely,
Wondershare Technology Inc.
Initial Consumer Rebuttal /(2000, 15, 2018/12/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I already informed Revdex.com that I did receive the refund. Why am I still being bothered with this.
On 11-3-2018, I purchased a program from wondershare technology for $39.95 to convert audio files on my computer. I installed the program on my computer with ***. When I try to convert single file in their program, I receive a not responding error and the program consequently crashes. I asked for a refund because their product was not working. I tried to change settings as recommended by Susan from the support team, but the program failed to work. I asked for a refund again and Susan insisted that I try another program at their expense but I am not interested. Attempts to get a full refund are not being taken care of as the website states that I am entitled to a refund if the product does not work or if the customer is unsatisfied.
Initial Business Response /(1000, 14, 2018/12/14) */
Dear Sir,
I'm sorry for my late response on your complaint on Revdex.com. I didn't receive your complaint until today for some uncertain reasons.
We have been ensuring to respond promotly to all customers disputes and making good faith effort to resolve complaints in accordance with generally accepted good business practices.
As for your case,it's a pity that our product doesn't work well for you. I noticed that our customer service representative has already issued refund for you on Nov. 7th, 2018. If you haven't received the funds yet, please do not hesitate to contact us for further checkup.
In the meantime, we will continue to follow Revdex.com principles for ethical business.
Sincerely,
Wondershare Technology Inc.
I was amazed at the ongoing poor customer service after their CF card recovery program did not work. They offered a money back guarantee which is why I wasn't hesitant to try them. After great effort and patience I was refunded, but not without insult by them. Below is a copy paste of the final email communication since there was absolutely zero way to communicate by phone. Here are my comments regarding it... This took days and days. I definitely "understood" how to use the program...and "capabilitiesm" is not a word. The product did not work...another service I purchased WAS able to recover the CF card. Offering to exchange the product after questioning my ability & intelligence seemed counterproductive as well. This was not a good experience and I would never work with this company again.
Hi,
This is Crystal. Customer Support of Wondershare. Thank you for shopping with us. This is my honor to help you.
If you don't want to keep it for the other features, I'll apply the refund for you. Actually we are not supposed to do that, because Wondershare does not refund software if products fail to meet customer's needs due to a lack of understanding by the customer, of the products functions and capabilitiesm, but I got a permission of this case for refund, please do not worry.
Or if you would like to exchange into another product, you can have a look at www.wondershare.com. If you find anyone interested, you only need to tell me the product name for exchange.
I look forward to your response so that we can resolve this matter as soon as possible for you. And have a fantastic day!
Best Regards,
Crystal
Wondershare Support Team
I have no idea what app from this business I have because I don't use it. ***, because I can't find this app on my computer or phone, but If I used 1 year ago, how dare of a business to just charge me $44 for renewal without any notice at all!!!!! I mean, *** which is only $4 and *** $7 send monthly renewal reminders! I want my money back!
Initial Business Response /(1000, 14, 2018/12/18) */
Dear Sir,
I'm sorry for my late response on your complaint on Revdex.com. I didn't receive your complaint until today for some uncertain reasons.
We have been ensuring to respond promotly to all customers disputes and making good faith effort to resolve complaints in accordance with generally accepted good business practices.
As for your case, I'm sorry that the renewal service was not cancelled.I created a ticket for you in our system and our agent started the refund process for you and sent you an email.I would ask you to check your inbox or spam folder. If you have any doubt, please do not hesitate to contact us again.
In the meantime, we will continue to follow Revdex.com principles for ethical business.
Sincerely,
Wondershare Technology Inc.
I reinstalled the formerly great program Video Converter Ultimate on my computer. This newer version keeps jamming up. I contacted Wondershare service desk and asked for the download of a previous version. I got that graciously and swiftly, but my registration codes don't work to it. I requested the login data, but there was a mixup with the ticket number and I got replies to someone elses complaints. I have repeated my request now for seven times, but I guess they got tired of me. Am getting no answer, no longer.
Initial Business Response /(1000, 14, 2018/12/18) */
Dear Sir,
I'm sorry for my late response on your complaint on Revdex.com. I didn't receive your complaint until today for some uncertain reasons.
We have been ensuring to respond promotly to all customers disputes and making good faith effort to resolve complaints in accordance with generally accepted good business practices.
As for your case, it's a pity that our product doesn't work well for you. I created a ticket for you in our system and our support team sent you an email. I would ask you to check your inbox or spam folder. If you have any issue while using the program, please contact our support team at this link.http://support.wondershare.com/#/contact We will get back to you as soon as possible.
In the meantime, we will continue to follow Revdex.com principles for ethical business.
Sincerely,
Wondershare Technology Inc.
I ordered this product and it didn't work as advertised. When asked them to stop billing me they billed me again. I then cancelled my subscription. This was about a year ago. Today I got an automatic annual renewal reminder and had to cancel this product AGAIN.
Initial Business Response /(1000, 14, 2018/12/18) */
Dear Sir,
I'm sorry for my late response on your complaint on Revdex.com. I didn't receive your complaint until today for some uncertain reasons.
We have been ensuring to respond promotly to all customers disputes and making good faith effort to resolve complaints in accordance with generally accepted good business practices.
As for your case, it's a pity that the renewal service was not cancelled successfully and then you received the reminder again. I checked your email and found that the renewal service has been cancelled now. If you still receive the reminder, please do not hesitate to contact us for further checkup.
In the meantime, we will continue to follow Revdex.com principles for ethical business.
Sincerely,
Wondershare Technology Inc.
I went online to the site to request refund. I typed in all the required information. I continually redeived a message that only 30 characters are allowed. I had less than ten. If I cleared the message and made it blank, my request still would not go through. I have less than 7 days to get a return.
Initial Business Response /(1000, 14, 2018/12/18) */
Dear Sir,
I'm sorry for my late response on your complaint on Revdex.com. I didn't receive your complaint until today for some uncertain reasons.
We have been ensuring to respond promotly to all customers disputes and making good faith effort to resolve complaints in accordance with generally accepted good business practices.
As for your case, it's a pity that our product doesn't work well for you and you could not submit a ticket successfully on our website. I created a ticket for you in our system and our agent already sent you an email. Could you please check the email in your inbox or spam folder? If you haven't received the email yet, please do not hesitate to contact us for further checkup.
In the meantime, we will continue to follow Revdex.com principles for ethical business.
Sincerely,
Wondershare Technology Inc.
Initial Consumer Rebuttal /(2000, 21, 2019/01/03) */
Dear Revdex.com,
Wondershare refunded my money. Thank you for your professional involvement in this case. I am totally satisfied and hope that Wondershare deals fairly with other consumers. Revdex.com is awesome!
Sincerely
I installed the full, paid version of Wondershare Filmora and never received a registration number by email. All I got was the limited, trial version, and they got $59.99 of my money. All the phone numbers given on a *** search are bogus, and when I send emails, I never receive an answer. There is supposed to be a chat line, but I've never seen it. I cannot get the full version of this program to run, and I have tried contacting them several times by phone and by email-- phone numberes were no good, and they never returned my emails. They said to add their email address to my contacts, but I cannot find their email address either. The only way to contact them is thru a form on their "customer service" website. It's like they don't even exist.
Initial Business Response /(1000, 5, 2018/09/26) */
Dear ***,
I'm very sorry to hear that you have had such a hard time contacting our support team. We are working on getting it enhanced.
I've looked it up and noticed that you are in the middle of corresponding with our technical support team. The concerned ticket ID is ***.Could you reply to them? They would get you taken care of by issuing a refund or offering other compensation.Thank you.
Best Regards,
Emma M
Initial Consumer Rebuttal /(3000, 12, 2019/01/29) */
Hello again. The problem that was the reason for my initial complaint was temporarily resolved. For a short period, I was able to use the full version of Wondershare Filmora. However, after a few months of not using it, I tried to edit a video again about two weeks ago, and am once again receiving the message that I only have a trial version, and that to be able to export the video from the editing program, or to upgrade to the latest version, I have to buy the full version. I DID BUY THE FULL, INDIVIDUAL LIFETIME VERSION IN AUGUST, 2018. It took your intervention to get them to answer my many requests for help the first time, and now, after 3 regular emails, and two message sent through their online "support" feature over the past two weeks, I have received no response.
If you are able to re-activate the original complaint, I would like to add this to it. If not, could I please initiate another complaint against Wondershare Filmora.
The problem is that I can't access the full program after paying for it. And the resolution I would now like is to just get my money back. I don't believe they will ever have any kind of support in the US for this product, and the software is too complicated to use without somewhere to turn for help.
Thank you very much for your help. It is good to know there is somewhere to go when vendors ignore requests from customers.
***
***
Case ***: Wondershare Technololgy
Final Business Response /(4000, 14, 2019/01/30) */
Dear ***,
I'm sorry for the inconvenience caused to you. I checked your email address in our system and didn't find any new email from you. No worries. I created a new ticket for you and asked our support team to contact you. Please check your inbox and the spam folder.
If you need any assistance in the future, please contact our support team via this link. http://support.wondershare.com/#/contact
We will get back to you as soon as possible.
Sincerely,
Wondershare Technology Inc.
I purchased video editing software from Wondershare yesterday (9/2/18). Within minutes I experienced nothing but technical problems with the software. Wondershare has no convenient method of contacting customer service (all phone numbers are international) so I immediately requested a refund through Media Relations, JUST to bring the issue to their attention. I received a rude response today (9/3/18) from Helen from Media Relations, telling me to never contact Media Relations for the issues I was having. Well I wouldn't have to if the company had reachable customer service. I received two emails from a Rachel (who I assume Helen transferred the issue to), one telling me that a refund was being processed and the very next - TWO minutes later - telling me her first email was a mistake and that none was being processed.
*** I just want me $60 back immediately.
Initial Business Response /(1000, 5, 2018/09/11) */
Hello ***,
I'm very sorry to hear of your disappointing experience with our product and support team. We are working on getting it enhanced.
I noticed the refund has been issued. Let me know if there's anything else I can do for you. I'm happy to help.
Best Regards,
Emma M
I either didn't receive the registration code email for Wondershare *** or I accidentally deleted it
Initial Business Response /(1000, 5, 2018/09/11) */
Hello ***,
I have included a copy of your registration code below.
Wondershare ***
License: Individual Lifetime Plan
License Number: 1
Licensed Email: ***@***
Registration Code: ***
In the meantime,I have forwarded your case to the support team. They would get you taken care of shortly. The concerned ticket ID is XXXXXXX.
Let me know if there's anything else I can do for you. I'm happy to help.
Best Regards,
Emma M
I have been trying for several days to burn a dvd disc. I have exhausted all resources in trying to use my current updated software. I have even tried to uninstall the updated version and reinstall a previous version. Neither version will work!!!!! I have tried multiple options to contact support, but all options are dead ends!!!!!!! There is NO WAY OF CONTACTING ANYONE FOR SUPPORT!!!!!! I am extremely frustrated and if I can not get the software to work, I would appreciate a refund so that can buy a software that actually does work!
Initial Business Response /(1000, 5, 2018/08/28) */
Hi ***,
I can understand how frustrating it would be when the software does not work. We are deeply sorry for the inconvenience caused.
I have escalated your case to the support team. They would get you taken care of shortly. The concerned ticket ID is ***.
Let me know if there's anything else I can do for you. I'm happy to help.
Best Regards,
Emma M
Wondershare
Initial Consumer Rebuttal /(3000, 7, 2018/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do appreciate the response, but am disappointed that it took me contacting the Revdex.com to get some support and hope that this won't be the case for any future help. I was contacted by your support team, and have tried their suggestions, but am still unable to get the software to work. Please refund or fix.
Thank you, ***
Final Business Response /(4000, 9, 2018/09/18) */
Hi ***,
Thank you for getting back to us. We appreciate your cooperation with the support team.
I noticed that the support team offered you additional solution on 2018-09-11 15:04:40. Could you check your email and try it out? Thank you.
Best Regards,
Emma M
I purchased the Wondershare filmora product after trying the free version a couple days ago. The software does not function the way it claims to function and I am unsatified. I have since found a different video editing software that meets my needs and works efficiently without any of the delays I experienced with filmora. I reached out to the company and asked for a refund twice now and they've beat around the bush. They claim to have a 30 day money back guarantee but I feel going through the Revdex.com was the only chance I had to get my money back.
Initial Business Response /(4000, 8, 2018/08/28) */
Hi ***,
We are deeply sorry to hear that *** did not work as you expected.
I can confirm the refund has been issued.As the renewal subscription was set up on ***, you need to login your *** account and cancel the renewal service on your own. Please check the instruction below.
***
Let me know if there is anything else I can do for you.
Best Regards,
Emma M
Wondershare
Final Consumer Response /(3000, 6, 2018/08/21) */
Update: I have been issued a refund, however no word on subscription cancellation.