World Product Solutions Reviews (%countItem)
World Product Solutions Rating
Address: 10901 Corporate Cir N STE B, Saint Petersburg, Florida, United States, 33716-3722
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I asked for a free sample and they are sending me products each month and charging me without my consent
Thought a Macy's advertising in Facebook, I signed up for a free sample, they charged me $9 for the shipping of two creams. 1 week later I've received the same package, after 2 months, today I've received a package with one cream. I never signed up for this, this was supposed to be a unique free sample.
In the mailing box, there is no information about the company who sends these items, there is no invoice or any information. They charged on my husband's debit card $99!!!
I want my money back and I want to give these products back.
I want my money back, I want to send the products back
Mrs.,
We do sincerely apologize for the trouble you have had. Private Label Skin is solely a manufacturer of skin care products and Hashtag Fulfillment is strictly a third party logistics company, who manages inventory and ships product for our clients. Unfortunately, that is the extent of our relationship with our clients. We do not manage billing or marketing practices between our clients and their customers. We are very sorry to hear about this situation. We were able to locate additional customer service information provided by our client and have included it below. We will also reach out directly to our customer and notify them of your complaint to have it resolved promptly.
BioSilk Customer Service:
844-822-4569
I was tricked into believing I was receiving the Vala skin cream as a free gift for completing a survey. To the best of my knowledge I only had to pay for the shipping. I received 6 charges in one month totaling $201.18. I contacted the company whose operators are of no help explaining anything especially the amount I was charged when you can purchase the product at Walmart for $40. They refused to give me a supervisors information. I was hung up on 3 times for insisting on a refund.
Ms.,
We do sincerely apologize for the trouble you have had. Private Label Skin is solely a manufacturer of skin care products and Hashtag Fulfillment is strictly a third party logistics company, who manages inventory and ships product for our clients. Unfortunately, that is the extent of our relationship with our clients. We do not manage billing or marketing practices between our clients and their customers. We are very sorry to hear about this situation. We were able to locate additional customer service information provided by our client and have included it below. We will also reach out directly to our customer and notify them of your complaint to have it resolved promptly.
Vala Customer Service:
844-489-8642
signed up for a $4.95 sample and the next month I was billed for over $90.00 I did not agree to anything more than the shipping charge. SCAM!!!!
I signed up to receive samples at a charge of $4.95 only! I got a $90.00 charge on my credit card and did not authorize that charge or even know that I would be charged that. I have requested to get my money back but I get how this company is not responsible for 3rd party vendors and blah blah blah. This is a total SCAM!!! I want my shipments stopped and my credit card credited!
I want my money back and I want the shipments to stop!!!! SCAM SCAM SCAM!!!
Ms.,
We do sincerely apologize for the trouble you have had. Private Label Skin is solely a manufacturer of skin care products and Hashtag Fulfillment is strictly a third party logistics company, who manages inventory and ships product for our clients. Unfortunately, that is the extent of our relationship with our clients. We do not manage billing or marketing practices between our clients and their customers. We are very sorry to hear about this situation. We were able to locate additional customer service information provided by our client and have included it below. We will also reach out directly to our customer and notify them of your complaint to have it resolved promptly.
Luminary Customer Service:
877-929-7658
(The consumer indicated he/she DID NOT accept the response from the business.)
SAME RESPONSE THEY HAVE GIVEN TO ALL THEIR OTHER COMPLAINTS.
November 5, 2018
***
***
Portales, NM XXXXX
Dear Ms.,
Enclosed please find our check in the amount of $90.00.
As you are aware, we are a manufacturing and fulfillment company and we have no ownership interest, management or control over Luminary, the merchant retailer you ordered the products from, nor do we control or oversee their marketing or billing practices. We recognize that you believe you have been harmed by that merchant but we maintain that your complaint should rest exclusively with them not us. As a
company of integrity, we don't want our name associated with the dissatisfactory experience you had as a consumer and we do recognize that Luminary was our customer and that it sold its products to you.
You are not required to take any action with respect to removing our company's name from the complaint you filed with the Revdex.com as a condition of this refund. However, we certainly believe it is inequitable for the Revdex.com to list our company as the responsible party when we (1) did not transact any business with you or (2) take or process any payment or obtain any credit card information from you. We are simply doing what we think is the right thing to do.
Please feel free to contact me directly if you have any questions or require additional information. We wish you all the best and hope that you will find this to be a satisfactory resolution of your complaint.
Best regards,
Chris M.
Legal Department
Private Label Sk.in
No customer service. Invalid phone numbers. Subscription canceled and products returned. Refund promised but, never received. No email, phone number, or physical address on website. No active social media accounts. No response at customer service number. Line disconnects after placing you on-hold "for the next representative".
Ms. P.,
We do sincerely apologize for the trouble you have had. Private Label Skin is solely a manufacturer of skin care products and Hashtag Fulfillment is strictly a third party logistics company, who manages inventory and ships product for our clients. Unfortunately, that is the extent of our relationship with our clients. We do not manage billing or marketing practices between our clients and their customers. We are very sorry to hear about this situation. We were able to locate additional customer service information provided by our client and have included it below. We will also reach out directly to our customer and notify them of your complaint to have it resolved promptly.
Luminary Skin Care Customer Service: (877) 929-7658
Stupidly ordered free sample, paid 9.99 shipping. Got 3more bottles NOT ordered.
They drew a fee of $79.98 and another for $69.95 UNAUTHORIZED from my bank account on 10/23/17. Two weeks ago got another 3 packages from them for which will be withdrawn from my account again. They need to be shut down and charges brought forward, and to refund my account.
Refund from company for my $79.98 and $69.95. Would love them shut down and prosecuted.
Ms.,
We do sincerely apologize for the trouble you have had. Private Label Skin is solely a manufacturer of skin care products and Hashtag Fulfillment is strictly a third party logistics company, who manages inventory and ships product for our clients. Unfortunately, that is the extent of our relationship with our clients. We do not manage billing or marketing practices between our clients and their customers. We are very sorry to hear about this situation. We were able to locate customer service information provided by our clients and have included it below. We will also reach out directly to our customer and notify them of your complaint to have it resolved promptly.
Trim Genesis Customer Service:
888-537-0584
[email protected]
MyLyfe Supplements Customer Service:
800-561-3593
[email protected]
(The consumer indicated he/she DID NOT accept the response from the business.)
The company never sent a bill or anything that states the Free sample was ONLy a 14day trial and customer needed to call if they wanted to cancel and not be on auto shipping. I have their 3 products still in the bags they shipped them in and will gladly send them back once they refund me.
November13,2018
***
***.
Watervliet,NYXXXXX
DearMs.,
Enclosed please find our check in the amount of $149.93.
As you are aware, we are a manufacturing and fulfillment company and we have no ownership interest, management or control over Trim Genesis and My Lyfe Supplements, the merchants retailers from whom you ordered the products, nor do we control or oversee their marketing or billing practices. We recognize that you believe you have been harmed by that merchant but we maintain that your complaint should rest exclusively with themnot us. As a company of integrity, we don't want our name associated with the dissatisfactory experience you had as a consumer and we do recognize that Trim Genes is and My Lyfe Supplements were our customers and that it sold its products to you.
You are not required to take any action with respect to removing our company's name from the complaint you filed with the Revdex.com as a condition of this refund. However, we certainly believe it is inequitable for the Revdex.com to list our company as the responsible party when we (1) did not transact any business with you or (2)take or process any payment or obtain any credit card information from you. We are simply doing what we think is the right thing to do.
Please feel free to contact me directly if you have any questions or require additional information.
We wish you all the best and hope that you will find this to be a satisfactory resolution of your complaint.
Best regards,
Chris M.
Legal Department
Private Label Sk.in
I cannot get them to stop my order. There is no way to contact them. There is no markings or prices on the receipt. $2000 worth
I ordered eye cream and face cream. I get a shipment every month. There is no markings. No address. No phone number to get this order stopped. They ahve taken over $2000 for a product I do not want or even like.
I will return all product and even pay a reshipping fee of 10% if needed and want my money back. The boxes are unopened as the product is not even a good product.
Ms.,
We do sincerely apologize for the trouble you have had. Hashtag Fulfillment is strictly a third party logistics company, who manages inventory and ships product for our clients. Unfortunately, that is the extent of our relationship with our clients. We do not manage billing or marketing practices between our clients and their customers. We are very sorry to hear about this situation. We were able to locate customer service information provided by our client and have included it below. We will also reach out directly to our customer and notify them of your complaint to have it resolved promptly.
Hydralie Moisturizer Customer Service: ***@***.com
Vella Visage Customer Service: ***@***.com
I continue to receive the Revyve Skin - Advanced Ageless Cream PO Box 41542 St. Petersburg, FL 33743 each month since March.
I continue to receive monthly packages. This has been ongoing since March. I only opened one package, not the produce. I continue to return the unopened packages monthly by traveling to my post office. I have emailed customer service asking them to quit sending the product. I never gave the company my credit card, I am not getting billed. I have not used the product, I do not want the product.
I do not want them to keep sending me the product. I did not use it, I do not want it. It is inconvenient for me to make monthly visits to the post office. I do not pay postage as the package is returned unopened. I just returned another package two weeks ago.
Ms.,
We do sincerely apologize for the trouble you have had. Hashtag Fulfillment is strictly a third party logistics company, who manages inventory and ships product for our clients. Unfortunately, that is the extent of our relationship with our clients. We do not manage billing or marketing practices between our clients and their customers. We are very sorry to hear about this situation. We were able to locate additional customer service information provided by our client and have included it below. As a courtesy, we will also reach out directly to our customer and notify them of your complaint to have it resolved promptly.
Revyve Skin Customer Service:
***-*** (***)
***@***.com
Sincerely,
Hashtag Fulfillment
(The consumer indicated he/she ACCEPTED the response from the business.)
On November 29th received a phone call from Natalie, manager at Revyve products at 11:30 Am. She indicated there would be a September/October refund of $193.00 as well as $193.00 July/August refund that will be seen in 10-14 days. All packages, all billing stopped/cancelled. Our recent Visa statement showed the refunds.
She gave me her phone number. X-XXX-XXX-XXXX ext. XXXX for further questions. She did ask if I had filed a complaint letter with the Revdex.com, and I confirmed that I had.
Natalie was unaware that I had sent multiple unopened packages back to the third party logistics company Hashtag Fulfillment. It is unfortunate that the third party vendor does not communicate returned packages. Or that my communication with customer service requesting the product to not be sent was also not communicated to Revyve1.
For myself I am sorry that I made the mistake of ordering what I thought was a free sample, only to find out it was an expensive monthly commitment. I certainly will be very cautious going forward to not make the same mistake with any company.
I appreciate the involvement of the Revdex.com to assure resolution.
Received a sample for $4.95 in shipping and didn't realize there was any mbshp commitment for future orders.Received and was charged for more product
Sometime in October 2017 I ordered a sample of a anti wrinkle product advertised to be used by a celebrity. The sample was claimed to be free with $4.95 charged for shipping and handling. There was no indication in the advertising that there would be future shipments or any commitment. Yesterday I received more product, and there is a pending charge of $89.95 from Webclic*Lookhealthier, ***, CA from my checking account for the debit card used. The package has no company name on the return address label. The address is PO Box ***, ***, FL, ***. The tracking number on the package is ***. There was no paperwork included in the package, only the Derma Life Serum product. When searching the internet for information on the product, there are two websites containing info and pictures of the product as well as "Rush my order" links. The websites are dermalifeserum.com and dermalifeserum.org. When clicking on the Rush my order link to see if there is more info on returns, it takes you to a Beauty & Truth company. I've sent several emails to that company with automated responses and responses that they have no record of my order. I provided them links to the websites I was using with pictures of the product to show them the link takes them to their company, I only get the same standard responses. I will be calling my bank in the morning to stop the pending transaction but am not sure what more I can do to stop the company from sending more product and charging me. I have no method for cancelling whatever membership they put me in involuntarily. I would appreciate any help you can provide.
Seeking cancellation of any membership and future orders and a refund of my order. I am more than willing to send the product back.
Ms.,
We do sincerely apologize for the trouble you have had. Hashtag Fulfillment is strictly a third party logistics company, who manages inventory and ships product for our clients. Unfortunately, that is the extent of our relationship with our clients. We do not manage billing or marketing practices between our clients and their customers. We are very sorry to hear about this situation. We were able to locate additional customer service information provided by our client and have included it below. As a courtesy, we will also reach out directly to our customer and notify them of your complaint to have it resolved promptly.
Derma Life Customer Service:
***
Sincerely,
Hashtag Fulfillment
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for providing the information of the seller of the product. It would have been much easier if you include this information in your packaging. It is very deceiving to receive product with no information on how to reach out to the company, how to handle returns, or whether I was charged for the product or not. Including this info would improve customer service. There is literally nothing included in your packages.
Ordered free sample, was sent two products, charged for both, sent duplicates a month later, not ordered, called them, said I had to inform them if I didn't want, told them to cancel and refund money, told me I would get percentage if I returned products I did not order. This is a scam!
Ms.,
We do sincerely apologize for the trouble you have had. Hashtag Fulfillment is strictly a third party logistics company, who manages inventory and ships product for our clients. Unfortunately, that is the extent of our relationship with our clients. We do not manage billing or marketing practices between our clients and their customers. We are very sorry to hear about this situation. We were able to locate additional customer service information provided by our client and have included it below. As a courtesy, we will also reach out directly to our customer and notify them of your complaint to have it resolved promptly.
Bella Restor Customer Service:
888-742-8123
[email protected]
Sincerely,
Hashtag Fulfillment
Improper use of my bank info.
unauthorized debit to my acccount.
Product was not purchased with knowledge.
Product was returned.
11/13/17 recieved package from this business. It was a previously purchased item. Without my consent except possibly hidden in a disclaimer, I was debited in the amount of 96.90. I used the address on the box and returned. I included my name and address to be removed from subscription. I will change my debit card in order to keep this from happening again. The seller is not contactable. There is no business address only a PO box.
Full refund for returned product
Ms.,
We do sincerely apologize for the trouble you have had. Hashtag Fulfillment is strictly a third party logistics company, who manages inventory and ships product for our clients. Unfortunately, that is the extent of our relationship with our clients. We do not manage billing or marketing practices between our clients and their customers. We are very sorry to hear about this situation. We were able to locate a customer service email address provided by our client and have included it below. As a courtesy, we *** also reach out directly to our customer and notify them of your complaint to have it resolved promptly.
*** Customer Service:
1-***-*** (***)
***@***.com
I opted for an online offer of a free sample of Luminary creme for only shipping charge of $4.95. Item arrived with no paperwork, and I saw nothing online about their policies, but 14 days after purchasing, a charge of $93.87 appeared on my credit card which I did NOT approve. They said if I hadn't cancelled the product within 14 days, they would charge me for it, but I saw nothing of this policy anywhere when I made the purchase. It is a total hoax. I am disputing the charge with my credit card company, but when I first called Hydraglow's customer service number and explained the problem, they hung up on me when I said I was unaware of their policy and would not pay the $93.87.
Product_Or_Service: Luminary revitalizing moisturizer
Order_Number: BDDXXXXXFD
Other (requires explanation) I would like them to honor my credit card company's dispute and allow the amount to be credited back to me, and I would like for them to discontinue their fraudulent online offer.
Ms.,
We do sincerely apologize for the trouble you have had. Private Label Skin is solely a manufacturer of skin care products and Hashtag Fulfillment is strictly a third party logistics company, who manages inventory and ships product for our clients. That is the extent of our relationship with our clients. We do not manage billing or marketing practices between our clients and their customers. We are very sorry to hear about this situation. We were able to locate additional customer service information provided by our client and have included it below. We will also reach out directly to our customer and notify them of your complaint to have it resolved promptly.
Luminary Skin Care Customer Service:
877-929-7658
(The consumer indicated he/she ACCEPTED the response from the business.)
Credit card company removed the charge after I provided further evidence that this company is fraud.
Luminary Skin Care
P.O. Box 692208
Orlando, FL 32869
Revdex.com
2655 McCormick Dr
Clearwater, FL 33759
RE: Case #XXXXXXXX
April 10, 2018
After reviewing Mrs. complaint, we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allows you to try it for the 14 day trial period to see if you like it, for just the cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results.
Unfortunately we are unable to issue Mrs. any refund because his account shows he disputed the charges. Once charges are disputed, we are not able to issue refunds in avoidance of double reimbursement that result in fraudulent activities.
We hope Mrs. is satisfied with our business and we again want to apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
Credit card credited back the charge after proof that this company is a fraud. I am satisfied that my money was returned, regardless of who returned it.
I ordered a one time bottle of a supplement and have now received four. Each bottle after the first was $90.00. There is no contact info
I ordered a supplement. I have now received 4 bottles, each costing $90. after the first and only bottle I ordered. There is no contact info with the product. Each month there is a different name associated with the product taking the $90 from my account
I would like no further contact with the company other than my refund
Mr.,
We do sincerely apologize for the trouble you have had. Hashtag Fulfillment is strictly a third party logistics company, who manages inventory and ships product for our clients. Unfortunately, that is the extent of our relationship with our clients. We do not manage billing between our clients and their customers and are very sorry to hear about this situation. We were able to locate the customer service number provided from our customer for additional assistance and have included it below. As a courtesy, we will speak with our account managers and have them directly notify our customer of your complaint to have the matter promptly resolved.
Test Booster Customer Service:
877-827-2161
(The consumer indicated he/she DID NOT accept the response from the business.)
Somebody this company associates itself with is billing me $89.99 a month. It absolutely despicable that this company facilitates that and vlaimd no responsibility.
I have called their "customer service"line st least 25 times. I have left messages, requested return calls. In my estimation, Private Label, Hashtag Fulfillment is complicit in this larceny. Their explanation that they are not is *** ridiculous
Mr.,
We again are terribly sorry to hear about the trouble you have had. We, at Hashtag Fulfillment, are strictly a third party logistics company, who only manages inventory and product shipments for our clients. Unfortunately, we are not involved in our client's marketing practices or billing methods with their customers. We have spoken to our Account Manager who has passed along your complaint to our client for them to contact you and resolve this matter.
(The consumer indicated he/she ACCEPTED the response from the business and wishes to inform the business of this)
Thank you for helping resolve this. I may have missed some correspondence from you and the company being represented by Mr Chris M. but am more than satisfied with the settlement. When Mr. M. first contacted me, I was a little skeptical, and then was in and out of town and just very busy, and honestly, we aren't talking about life changing money. If I had been a little more vigilant I would not have wound up in this situation. That said, the only way I could stop the monthly charges was to close the card from which they were stealing my money. I have to say once again, that Mr. M. was at least as good as the original company was bad, Thanks again
Facebook ad said Vala Skin Cream was free + shipping. Bank notified me of $85 charge from VALA. I called and they were SO RUDE and refused a refund !
There was a Facebook ad claiming that Val a skin care cream was free plus shipping. I ordered a bottle of the serum plus a bottle of the Valla skin cream and I paid shipping. I then received a notice from my bank that they charge me $85 for the Vallas skin cream and serum. I called their customer service number and the guy on the phone was so unprofessional and rude he accused me of not reading the terms and conditions and refused a refund to me. This place is a scam. He just kept saying the same thing over and over again that it was a trial offer. I learned a long time ago not to fall for these types of scams. But it did not appear to be a scam when I bought the cream. It says rush my trial on their ad. I thought that meant it was A trial size. Not a two week trial and then you have to send the *** back to them. Who has time for that? Had I known that I would've scooped all of it into a container and sent the mostly empty container back to them. For a full refund. This is absolutely crazy. I was in a car accident three weeks ago and totaled my car I can't afford to scream. I cannot tolerate being abused by this fly-by-night scam of a company called #Fulfillment Who is representing Vallas skin care. And by the way, when you go to their website there's a button that says contact us you can push it 1000 times and it will not give you an email or phone number. Do not order from this company under any circumstance is. These people need to be taken down.
$85 refund immediately!!!
Ms.,
We do sincerely apologize for the trouble you have had. Hashtag Fulfillment is strictly a third party logistics company, who manages inventory and ships product for our clients. Unfortunately, that is the extent of our relationship with our clients. We do not manage billing between our clients and their customers and are very sorry to hear about this situation. We were able to locate additional customer service information for our customer and have included it below. We *** also have our Account Manager reach out directly to our customer and notify them of this complaint to have it resolved promptly.
Vala Customer Service:
XXX-XXX-XXXX
I ordered a free sample just paying shipping and handling. Gave them my *** card number. Now every month they are sending me an order. I did not authorize this. They are charging my account 90$ every month.
Product_Or_Service: A'Lashe Moisturizing Cream
Order_Number: XXXXXXXX
Account_Number: XXXXXXX
Billing Adjustment Give me my money back. I didn't authorize this!
We do sincerely apologize for the trouble you have had. Hashtag Fulfillment is strictly a third party logistics company, who manages inventory and ships product for our clients. Unfortunately, that is the extent of our relationship with our clients. We do not manage billing between our clients and their customers and are very sorry to hear about this situation. We were able to locate additional customer service information for our client and have included it below. We will also have our Account Manager reach out directly to our client and notify them of this complaint to have it resolved promptly.
A'Lasche Customer Service:
800-835-4294
[email protected]
(The consumer indicated he/she DID NOT accept the response from the business.)
They are the ones I got the Free sample from
Dear Ms.,
I have tried to contact you 5-6 times via telephone or email in an attempt to resolve your complaint. Among other questions we have, we e are unsure what amount you are requesting as reimbursement.
Chris M.
Private Label Sk.in
(727) 475-6699
I just received and unsolicited email from this company. It seems they are expanding their "product line" to include a "Trump Coin" to celebrate President "Trumps victory over the nay sayers." I immediately submitted an "unsubscribe" which was probably a mistake. They now know mine is a legitimate email address. Afterward, I decided to do a little research and found the Revdex.com report on the company. I do hope they are shut down and soon.
Mr.,
We do sincerely apologize for the trouble you have had. Hashtag Fulfillment is strictly a third party logistics company, who manages inventory and ships product for our clients. Unfortunately, that is the extent of our relationship with our clients. We do not manage billing between our clients and their customers, nor are we involved in any of their marketing efforts for their products. We will notify our Account Manager to promptly inform our customer of your complaint to have it handled promptly.
Deceptive billing practices.
I ordered two Biosilk skin care products as part of a free 14-day trial. Before the 14 days were over, they charged me $94.30 for membership fee. I called and asked to cancel everything, and after a great deal of harsh verbal treatment from the service rep (Brian), he agreed to give me a 50% refund. My husband called later that same day and spoke with Michael. My husband demanded a full refund, but Michael refused and even threatened to rescind the 50% refund that had been processed. Their customer service skills are nonexistent; they are rude and verbally abusive. We want to make sure all charges are refunded and that no further charges will appear.
We wish to receive a full refund for all charges that they have processed.
Mrs.,
We do sincerely apologize for the trouble you have had. Hashtag Fulfillment is strictly a third party logistics company, who manages inventory and ships product for our clients. Unfortunately, that is the extent of our relationship with our clients. We do not manage billing between our clients and their customers and are very sorry to hear about this situation. We have been searching our system for your information but have been unsuccessful. If you could please provide us any additional information regarding the product you received that would be most helpful. That will help enable us to reach out directly to our customer to provide them with your complaint and have the matter handled promptly.
Thank you.
Hashtag Fulfillment
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a billing issue with Hashtag, it is a complaint about their sales practices as a shipping company. Knowing that they are shipping fraudulent marketed items for their clients is an accessory to the situation. Hashtag receives money from shipping Biosilk skin products. The website's shipping address, PO BOX 23814 St. Petersburg, FL 33742, is one of the MANY addresses for Hashtag, not some other company, so you really ought to be able to resolve this. The order was placed on 10/5/17 for ***. They have given us a 50% refund, but we want a full refund on what was paid. The charge came from Wagbellafacon, another sign that deceptive billing practices are being used. See attached image for more info. Here is the website with the offer; see terms and conditions for the address.
https://secure.biosilkrestore.com/ldr1/?affid=88&offerid=2&campaign=105&s1=14750&s2=&s3=&s4=&s5=&reqid=195025
Mrs.,
We are terribly sorry for the trouble you have had. Hashtag Fulfillment is strictly a third party logistics company, who manages inventory and ships product for our clients. Unfortunately, that is the extent of our relationship with our clients. We do not manage billing between our clients and their customers, nor are we involved in their marketing tactics for their products. Thank you for the additional information, we were able to locate additional customer service information for our customer and have provided it below. We will also have out Account Manager directly contact our customer regarding your complaint to have it resolved promptly.
BioSilk Customer Service:
844-822-4569
(The consumer indicated he/she ACCEPTED the response from the business.)
Billing Fraud committed by this company is ridiculous and there is no way to remedy or get a refund because they deny and hang up on you.
I placed an order on 9/23/2017 for a $4.95 trial of Garcinia Cambogia. During the order process, while clicking through what seemed like several spam popups, I was dually charged an addtional $3.90 for Starex Labs Green Coffee Extract. Surprise but no worries for a $9.00 total charge, even though I didn't request the Green Coffee Extract. However, on 10/08/2017 I saw a charge on my bank card for $89.99 from *** XXX-XXX-XXXX UT that was submitted by the company on 10/07/2017. Puzzling for sure, since I didn't authorize this transaction and had NO IDEA what the charge was for. So I called the number listed on my bank ledger charge for this company and was put on eternal hold and then hung up on after asking for a refund and to speak with a manager.
On 10/10/2017, I was then billed an additional $88.99 by a company listed on my banking ledger as HEALTHY GLOW XXX-XXX-XXXX UT, billing submitted on 10/08/2017.
Again, I called the listed number for this company and asked for a refund and to speak with a manager. I was hung up on again.
I immediately called my banking institution and was told to come into the bank and fill out fraud paperwork. Also, I had to close that credit/bank card and get a new one issued.
The bank submitted an inquiry to the companies listed and got a return response that I had requested a cancellation of these accounts outside of a 14-day window term that - somehow - they said I had initially agreed to. I had NO IDEA about any of this and DID NOT agree to any of these sort of terms, nor did I authorize anyone to make any additional charges to my bank account.
As of today, I made more calls to the companies listed and was hung up on again. My bank said it has not legal standing to dispute or refund my money based on the information the companies has given them.
I want payments of $88.99 and $89.99 refunded to me.
Ms.
We do sincerely apologize for the trouble you have had. Hashtag Fulfillment is strictly a third party logistics company, who manages inventory and ships product for our clients. Unfortunately, that is the extent of our relationship with our clients. We do not manage billing between our clients and their customers and are very sorry to hear about this situation. We have been searching our system for your information but have been unsuccessful. We were able to locate additional customer service information provided by our client and have included it below. We *** have our Account Manager reach out directly to our client to have your complaint handled promptly.
Starex Labs
XXX-XXX-XXXX
Unauthorized charges on account. Sent back product. Items shipped back, company refusing to refund as promised.
On 9/1/17 placed order online for a "Free Trial", which advertised you just had to pay shipping and handling. Received product. On 9/18/17 unauthorized charge for $89.99 was taken from account used for shipping charges. On 9/19/17 another unauthorized charge of $88.99 was taken from same account. Called customer care at 877-856-0557 and was told by Morgan on 9/20/17 that product could be returned for a full refund, opened or not (which I verified twice). RMA numbers of XXXXXXXXXXXXXXX and XXXXXXXXXXXXXXX were given along with address of PO Box 23866, Saint Petersburg, FL 337423801 to send product back. Sent product back via UPS at my expense, was returned to sender because it could not be sent back to a PO Box. Called again on 10/13/17 and was told it must be sent USPS and could not be opened or a refund would not be issued. Explained what I had been told by Morgan on 9/20/17 (around 6pm CST), in which he replied this was not within their policy and he should not have told me that. I asked to speak to a manager or supervisor. After several minutes on hold the same gentleman came back on the phone and said that is not our policy and will not refund and hung up.
Refund for $178.98.
Ms.,
We do sincerely apologize for the trouble you have had. Hashtag Fulfillment is strictly a third party logistics company, who manages inventory and ships product for our clients. Unfortunately, that is the extent of our relationship with our clients. We do not manage billing between our clients and their customers and are very sorry to hear about this situation. We have been searching our system for your information but have been unsuccessful. If you could please provide us any additional information regarding the product you received that would be most helpful. That will help enable us to reach out directly to our customer to provide them with your complaint and have the matter handled promptly.
Thank you.
Hashtag Fulfillment
(The consumer indicated he/she DID NOT accept the response from the business.)
Information for products, MNXNO2 SKU# (Box/insert/PS) Qual: JIT, Nitromenix - Male enhancement Lot # WXXXXXXXX Pallet XXXXXX, qty 1
MNXTEST SKU# (Box/Insert/PS) Qual: JIT, Test-o-menix Testosterone booster Lot # TXXXXXXXX Pallet XXXXXX, qty 1
Testo Family of Products
800-344-9507
Customer#66
PO XXXXXX
Ref Number XXXXXX
order # XXXXXXX
Ms.,
Thank you for the additional information. We were able to locate our client and have provided additional customer service information for them below. We will also have our Account Manager reach out directly to our client to have them handle your complaint promptly.
Test-o-menix Customer Service:
XXX-XXX-XXXX
I have fallen into the same mess as all the other folks. I ordered sample of Purely Vibrant eye serum, for $4.97 shipping. That was on 9/19/17 and received another on 10/3/17. They took $94.89 from my account and I have been trying to get a RAM# to return this and no # is ever answered. I am on SS & no other income. This is creating a real problem for us. What will I do before my account is wiped out????
Ms.,
We do sincerely apologize for the trouble you have had. Hashtag Fulfillment is strictly a third party logistics company, who manages inventory and ships product for our clients. Unfortunately, that is the extent of our relationship with our clients. We do not manage billing between our clients and their customers and are very sorry to hear about this situation. We were able to locate additional customer service information for our client and have provided it below. We will also notify our Account Manager to promptly inform our customer of your complaint and have it handled right away.
Purely Vibrant
844-611-4747
Deceitful advertisement of free trial
Advertise a two week free trial with shipping and handling paid by consumer. Paid it and three weeks later my credit card was charged over $170. When I called to inquire on the charge I was told that it was for the product I received. I offered to return the product as I had not open it and was told that they would refund me 25%. I had already paid for the shipping and handling and when I placed the order for the sample it was never disclosed that my card would be charged after two weeks. This company is deceitful on their practices. They will get their product back and keep my money too.
All I ask is for 100% refund of the $177.24 unauthorized charges to my credit card as I had to expend time and money to ship and handle their product.
Ms.,
We do sincerely apologize for the trouble you have had. Hashtag Fulfillment is strictly a third party logistics company, who manages inventory and ships product for our clients. Unfortunately, that is the extent of our relationship with our clients. We do not manage billing between our clients and their customers and are very sorry to hear about this situation. We were unable to locate your information linked to a shipment. If you could provide us with additional information regarding the product, we will be able to better locate our client you ordered from and notify them promptly of your complaint to have it resolved.
Thank you.
Hashtag Fulfillment