Www.premiertek.net

Complaint: She told them that she could not pay that and the only amount that was supposed to be charged was nothing else after that she turn do the service because it did not help and I want my money back I did not and she did not agree on that I am rejecting this response because: Regards, M [redacted]

Complaint: I am rejecting this response because: How can a business of their nature properly provide services when they're unable to confirm an address? I provided About the children with everything they needed to assist meGoogle maps will confirm an address! Fayetteville is a city in Georgia and their inability to confirm that shows the level of incompetence I'm dealing withI received one email from them! None stating that any of the information provided was untraceable Regards, C [redacted] ***

Ms W [redacted] has a bad memory – On 10/16/17, when Ms W [redacted] enrolled for our services, she was informed (as our website clearly states) that we have Court Documents typed for a FLAT FEE, and that the maximum fee for our services was $990, and that that could be lower, depending on her financial situation , and that the 1st step would be to answer questions that were emailed to her – hence, she was not paying for documents to be sent to her That said, on 10/17/Ms W [redacted] was qualified for a financial hardship flat fee in the amount of $to have her court documents typed----- On 10/20/17, we contacted Ms W [redacted] and she stated that she would pay $the following week or thereabouts to (continue) to move forward with having her court documents typed– On 11/2/17, we contacted Ms W [redacted] and she agreed to pay $towards her flat fee– On 11/8/17, someone other than Ms W [redacted] called and told us that she no longer wanted our helpWe asked this person to have Ms W [redacted] call us, and the call was endedWithout any further contact from Ms W [redacted] subsequently filed this complaint with the Revdex.com in an attempt to collect an unmerited refundWhy in the world she would include that someone from our organization would stoop so low as to call her husband names, is beyond beliefWe have been affiliated with the Revdex.com for over years, have helped over 100,families, and have never had this lie stated about us-- No refund is due – We truly wish Ms W [redacted] the best of success in resolving her family court matterSincerely, ATC, LLC

This consumer is lying in an attempt to collect an (unmerited) refund Ms [redacted] enrolled (and paid $348) to receive our services on 5/3/She was told that our standard “turn-around” to receive a rough draft (RD) of typed court documents is 5-business daysWe provided Ms [redacted] her RD for review on 5/9/17, which is actually four (4) business daysAt that time Ms [redacted] was informed there was missing and incorrect information which Ms [redacted] originally provided (e.ghow long child lived with the father, AND that there was no such town as “Fayettville” in Georgia as Ms [redacted] indicated (it was discovered that other party resides in “Fayette” This information in itself indicates that Ms [redacted] is dishonest For reason(s) of her own, Ms [redacted] has decided not to move forward in resolving her custody/visitation issueWe have a signed contract that Ms [redacted] agreed to pay a flat fee of $688, of which $is still dueNo refund is due, to the contrary, Ms [redacted] is fortunate that WE do not send her to collections for the monies owed to usAs a courtesy to Ms ***, we are releasing her out of her contractWe wish Ms [redacted] the best in dealing with her ongoing Family Court issue--- Sincerely, Review Agent, ATC

Complaint: I am rejecting this response because:They can try and make if seems as though it’s the consumers fault, but it is totally BS After you speak to someone and try to call back it’s hard to speak to someone I did use net to try and send an email a couple of time and it would not go through.I will be calling the local news to put them on blast because they are fast talkers and know that fathers/ mothers are having difficulty trying to see their children and are willing to reach out to whom they think will help with being honest and truthfulI’m just glad I did not put out more money for these scammersSo sadEven in the response to the Revdex.com they are so unprofessionalSo that tell you alot about the fake company I’ve read more complaints and unhappy consumers about the company then positive I don’t understand how they are allowed to get away with this, but that how scammers are when they are too lazy to run a a legitimate company/ business Regards, [redacted] C***

This member requested a refund on 2/22/ at 10:21am, and refund was processed THE SAME DAY (2/22/16) and a confirmation email was sent to MsC [redacted] ===== Here is a copy of the confirmation that was sent to MsC [redacted] :::: //// Transaction ID: [redacted] //// Payment Method: XXXX//// Amount: USD (150.00) //// Customer Name: Jacqueline C [redacted] ////It should be noted that (as MsC [redacted] states) she did sign a contract which states that there are no refunds, and this refund was issued as a courtesy to MsC [redacted] This response to Ms C [redacted] speaks for itself We wish her the best of success, Sincerely, ATC, LLC / [redacted] Style Definitions */

Rather than attempting to defend our business, we offer the following promise/response to any future members; Mistakes or misunderstandings will occurAs we have since 2009, we promise that any member who has a merited issue with ATC, if we are in error, we will fix the problem, or member will receive a partial or FULL REFUND - periodWe want to help you with your family issues, not add more stress to an already stressful time in your life===== We are standing by our original response and assessment given to MrC***’s complaintWe have helped 1,000’s of families since For MrC [redacted] to say that “no one will get back to me” and that we don’t answer phone calls is simply sillyYou can call our direct Customer Service number >###-###-####< or the toll-free number >###-###-####< that is listed on our website during PST business hours, and we will answer the phone – THIS IS WHAT WE DO! ===== MrC [redacted] needs to understand that filing an erroneous complaint to the Revdex.com, or slandering us will not help his cause in obtaining an unmerited refundWe will not be refunding anything to MrC [redacted] due to the fact that he is making untrue statements in an attempt to receive a refund OVER ONE YEAR after he received his Rough Draft of the documents we prepared for himAll we do is help people over the telephone///// MrC [redacted] paid for our service, we had his documents prepared for MrC [redacted] to state that he called us twice a month, and that we do not return his calls is sillyFor whatever reason, when MrC [redacted] received his first draft of court documents – he decided not to continue to enter into Family Court /// MrC [redacted] never asked for a refund, because he is well aware that he signed a contract which includes that there are no refunds on monies paid This is also the reason he did not dispute the $charge to his credit card companyMrC [redacted] enrolled for our services on 3/27/15, on 4/6/Mr C [redacted] paid $and requested we type family court documents for him/// On 4/7/we asked MrC [redacted] to fax us a copy of his divorce decreeOn 4/22/15, we received a copy of his DD and the (above referenced) signed contract/// On 4/29/15, we emailed MrC [redacted] the typed (“Rough Draft”) documents he paid for/// With MrC [redacted] never responding, on 7/22/15, we left a voicemail and sent an email to MrC [redacted] asking him to call us to confirm approval of the documents he receivedAs stated above – MrC [redacted] simply decided to not move forward in addressing his Family Court issue with the documents we prepared for himIn closing, just to confirm, we have helped 1000’s of families with family court issues – this is all we do For someone to state that we would not respond to them, is just sillyWe trulyy wish MrC [redacted] the best, sincerely, ATC

Complaint: I am rejecting this response because: I had waited weeks for the rough draft and called to check status timesOn the fourth call I was told I would receive it by Monday which was business days later and still did not receive the documents I then filed the complaint Four days after the complaint was filed then they sent the rough draft to me I did not open the rough draft of the documents I just sent the email back They have a 100% satisfaction guarantee on their website, stating that the $deposit is non refundable, which is fine, but I am demanding that my $ be refunded back to me for services not rendered How ridiculous that they are saying that they will only refund me the deposit of $and keep the $ Unacceptable, court documents are very time sensitive, this company should be aware of that weeks for the rough draft is way too long I could have done them on my own in that amount of time Regards, [redacted] P***

As was explained to MrT***, his original refund check was sent as originally promised, and later verbally confirmedMrT [redacted] was informed/aware that this original check was not received by him, due to MrT [redacted] providing us with an incorrect address The 2nd refund check was not received due to our accounting department placing an "#" instead of "N" in addressI promised, we sent MrT [redacted] an email which included a photo of the two (2) returned (U.Smail stamped) envelopes----- We included the following message in the email we sent MrT***: Hello D***, Per the attached, we received both original checks returned due to insufficient addresses The 1st returned was due to your error, and the 2nd due to ours The 3rd refund check was placed in the mail on Monday, 8/17/ Sorry for the delay, as you can see, it was not intentional Rob Trevino / [redacted] Style Definitions */

We are in the process of addressing this issue with consumerWe have communicated this her on 6/22/16, 6/24/16, and 6/27/respectively Please extend our response time for an additional daysConsumer was supposed to fax us in some information to help us resolve/respond to her inquiry.R [redacted] ###-###-####

MrH [redacted] provided us with his account information, agreed to pay a flat fee of $to have his required court documents prepared, and we immediately began assisting himMrH [redacted] then contacted us and said he changed his mind and that he had hired an attorney, and wanted a refundWe asked MrH [redacted] to provide us with an engagement letter proving that he had hired an attorney, and at that point we could (perhaps) consider if some type of refund could be approvedMrH [redacted] then stated that he had already filed a dispute with his banking institution, and hung up on usWe later received “chargeback” notification from MrH [redacted] ’s banking institutionWe provided his bank with sufficient proof that a refund was not meritedMrH [redacted] lost his request that any charges be reversedNo refund is due– We wish MrH [redacted] the best of success, Sincerely, ATC, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12476959, and find that this resolution is satisfactory to me Regards, [redacted] J [redacted]

We spoke with MsR [redacted] ***h, have issued her a courtesy refund of $200, and are moving forward in helping her with her family court issueHere is an accurate account of what has transpired, thus far: MsR [redacted] ***h enrolled with ATC on 5/12/after agreeing to our terms and conditions which explain we are not a law office and can offer no legal adviceATC is very clear with the terms & conditions, as well as the multiple calls to MsS [redacted] from our member care staff who read from scriptsThis is done every time with every member of our organizationOn 5/13/MsS [redacted] paid $to have temporary and permanent documentation prepared for her by ATCShe was sent a receipt to sign that stated she’d paid Clearly, MsS [redacted] was sent a contract with a “typo”=====We apologized for our mistake and MsS [redacted] was sent her proper receipt for $ It was a simple mistake that we made , nothing moreMsS [redacted] was sent via email her rough draft documents on 5/29/with instruction on how to revise them via emailMs S [redacted] did call with concerns regarding a statement on the instructions stating that major revisions may entail an additional fee of $MsS [redacted] spoke with her family service representative and was told that did not apply to general revisions She was assured that did not apply to her, nor was she charged an additional $===== On 6/4/MsS [redacted] was instructed again to make any revisions by email of her rough draft documents so that we may finalize her documents and send them to her UPSOn 6/9/MsS [redacted] called and left a messageMsS***’s call was returned promptly withe hour and she did not answer her phoneA message was left for MsS [redacted] to please return our callWe did not hear back from MsS [redacted] and were very surprised to receive this Revdex.com===== complaintAfter speaking with Ms S [redacted] today , 6/17/, she agreed to send over the revisions for her rough drafts and as assured that no additional fees would be charged regardless of any and all changesIn addition, MsS [redacted] was offered a $refund for the mistake made in regards to the contract we mistakenly sent herHer document fees were $and we sent a contract with All that is left for MsS [redacted] to do is to revise her documents so that we may ship them to her promptly via UPSWe look forward to MsS [redacted] emailing her revisions and finalizing her documentation for her ----- We spoke with MsS [redacted] on Thursday, June 25, 2015, and she is reviewing her final draft documentsWe truly wish MsS [redacted] the best of successSincerely, ATC, LLC

After further review of this complaint, we are holding our position that no refund will be provided to Ms P***The primary reason is because we provided MsP [redacted] with the product she ordered, and we have a signed contract which includes that no refunds will be given===== It should be noted that while we always attempt to get our 1st draft of documents to members within 7-business days after receipt of last bit of required information submitted by a member although we were four (4) days later than our “goal” - as MsP [redacted] confirms; we did indeed provide her the documents she ordered for review===== In short - while a few days are important, MsP [redacted] paid to have her documents typed, she did not pay for a “rush” or emergency order, and this was not a “response” that needed to be (dated and) submitted to a court by a specific date (whereas one may lose by default.) ===== Ms P [redacted] has the 1st drafts of her documents, and she may give us approval for standard shipment, or may inform us of any modifications she would like===== We truly wish her the best of successSincerely, ATC / [redacted] Style Definitions */

Ms H [redacted] enrolled with our organization on 12/6/17, and Ms L [redacted] used her financial account to pay for Ms H [redacted] ’s enrollment fee of $on 12/11/We have a signed contract (by both) stating that the (flat fee) charge for our service would be a maximum of $It was later agreed that we would lower their flat fee to (only) $The $charge in question was submitted on 1/5/(the 6th was a Saturday) as a 1st month payment to keep the account open, and moving forwardThis amount was applied to their flat feeMs L [redacted] may ask Ms H [redacted] to reimburse the $that was applied to their flat fee - Since they still have a remaining balance in the amount of $565, no refund is in orderMs H [redacted] ’s order with us has been put on hold, and she needs to contact us at her earliest convenience so she can inform us of when a next payment can be applied, so that we may continue to assist her in the preparation of her Family Court documents- Sincerely, ATC, LLC

Now Ms V [redacted] is saying that she “immediately” said that she would not be needing our services – this is untrueShe originally stated that she hired an attorney, and would not be needing our services So this makes the 3rd time she has changed her story We would like to confirm to anyone reading; We have been affiliated with the Revdex.com for years (since 2001), and have an excellent rating, and rapport with them--- ATC has helped over 100,parents nationwide - we help HUNDREDS of families every week! --- The fact is, that in many cases, we may be able to save parents thousands of dollars by having their court documents typed (for a flat fee) by professionals --- We are standing on our original response: On 11/1/17, Ms V [redacted] called and agreed to obtain our document preparation services for a maximum fee of $While any amount can be paid to start the process, $is typically the lowest amount billed to start the process– On 11/2/17, Ms V [redacted] called to move forward with the process, at that time, it was determined that a 2nd $billing was inadvertently processed, and Ms V [redacted] agreed to have this total ($196) amount applied to her flat fee which was lowered from $to a financial hardship of $–- On 11/3/17, Ms V [redacted] (then) called and said that she hired an attorney, so she no longer needed our services and requested a refund Ms V [redacted] was asked to provide us with an Engagement Letter showing that she had indeed hired an attorney, and that she would receive a refund at that timeMs V [redacted] THEN changed her story, and said that when she started (enrolled) the process to have her documents typed, that she was told that we would have her court documents typed for only $98! When asked why she said that she no longer needed our services because she had hired an attorney, Ms V [redacted] became argumentative, and the call was endedMs V [redacted] subsequently filed an erroneous complaint with the Revdex.com– Since (to this date) Ms V [redacted] has not provided us with proof that she has hired an attorney, no refund is approved– Sincerely, ATC, LLC

Complaint: I am rejecting this response because: Their record keeping is completely inaccurateAfter multiple attempts to contact them after noticing that they pulled money from our account and never getting a call back from them I did have my husband callStacy was the employee who answered the phone finally once my husband called from his phoneShe WAS very rude, called my husband names and so on, we ended the call by hanging up on her....we did try to call back later to try and resolve this with them and for over hours no one answered the phone, not even a voice mailAfter about hours Stacy did answer the phone finally and she said and I quote “ let me put you on hold while I check your records” we were on hold for minutes and she never came back to the phoneSo we hung up and decided that this was an expensive lesson learnedWe went to our bank and completely closed our accounts and changed financial institutions I/ we have never had this type of experience with any businessThis speaks to the caliber of this businessThey can keep the $plus the $just so we do not have to deal with them anymorewhich what this business wants I am sure, they bully people into giving inWe have incomes in our household but for those that don’t and end up losing money at the hands of this business is awful, they should be ashamed of themselvesThey provide legal services to people who are in difficult, vulnerable situations and their children’s livelihood is as stakeI would tell anyone considering using this service to think twice and go another routeYour children and money are precious to you and you want someone to help you who has you and your children’s best interest in mind Regards, [redacted] W [redacted]

Complaint: I am rejecting this response because: I received the email but did not open the email with the documentsnever opened it It was too lateI filed the complaint before they sent the documents They are trying to say they provided the documents before I filed the complaint I just want my money back They have on their website 100% satisfaction guarantee! Now they dont want to stand by what they advertise I will get a lawyer and take legal action if my money is not refunded to me in full $ They can keep my non refundable $deposit, which is what is stated in their rules Regards, [redacted] P***

As the Revdex.com can confirm: this person was so irrational, we were compelled to contact the Revdex.com the day she began communication with us, and informed them that if she filed a complaint, I was asking them not to post itWell, Ms J*** did file a complaint and she is SUCH a liarAs a business, we
refuse to be lied about, and smeared, period===== Rather than respond to her lies one by one, the best way to show you the truth, is to provide the actual TEXT feed, with noted TIMESTAMPS of what actually occurred========== THE BELOW Response to Ms J***'s complaint, IS THE (verbatim) TEXT FEED I provided to the Revdex.com before she submitted her "complaint" to the Revdex.com ========== First, here is General Background: 11/1/(7:50am) Ms J*** provided her account information (her card was not billed the $yet) ===== 11/1/(9:53am) Ms J*** signed contract for services to be rendered ===== 11/1/(11:18am) Ms J*** texted that we hadn't called her YET! ===== Below is a copy of the communication between Ms J*** and our business,STARTING WITH HER TEXT (keep in mind, she signed the online contract at 9:53AM!) ==================== TEXT of Ms J*** (11:32am): I HAVEN'T RECEIVED ANY CALL YET===== FROM US: (11:34am) Your Family Rep is at lunch, she will call you shortly===== Ms J*** (11:39am) IVE BEEN TRYNA CONTACT HER BEFORE HER LUNCH..THIS ISNT PROFESSIONAL IMA FILE A COMPLAINT WITH THE B.B.B FOR A REFUND AN MOTION FOR LAWSUIT.....IM ALSO A MEMBER OF THE NAACP.....TAKING MONEY FROM PPL AN ADVERTISING INFORMATION NOT STANDING UP TO WHAT YOU CLAIM TO BE......ITS WRONG BUT Y'ALL SCREWED THE RIGHT ONE....ILL SEE YOU IN COURT....AS WELL AS I TAKE THIS TO THE MEDIA....SUM PPL REALLY DEPEND ON Y'ALL BECAUSE WE HAVE JOBS OR NEED HELP ...NOW YOU WILL PAY MORE THAN $BACK.....GOD BLESS....I HAVE A COMPLAINT TO FILE AND A ORGANIZATION TO CONTACT TO TAKE THIS TO THE MEDIA NATIONWIDE...ILL SEE YOULL IN COURT GOD BLESS....HAVE A WONDERFUL DAYI RATHER GO ABOUT THIS LEGALLY BECAUSE WHO KNOWS WHO ELSE HAS TRUSTED AN GET AVOIDED AFTER PAYMENT IS TAKEN.....GOODBYE ===== FROM US: (11:44am) Today is the 1st of the month, and we're simply very busyI just tried calling and it went straight to voicemail===== Ms J*** (11:48am) I UNDERSTAND BUT WHEN TAKING A PAYMENT SOME PPL SHOULD BE ABLE TO RECEIVE HELP....SUM OF US REALLY JUST WANT YO PROTECT OUR CHILDREN THIS IS MY FIRST AN LAST TIME DOING INTERNET BUSINESS WITH ONE CALL TO HAVE U PAY.....I DIDN'T WANT NOTHING BUT YOUR WORD...SIR ITS OK....IM GOING TO FIND THE HELP I NEED TO GET MY PAPERWORK DONE AND IM GOING TO GO ABOUT THIS SISTUATION LEGALLY.....GOD BLESS YOU PPL===== FROM US: (11:50am) We voided the transactionNO MONEY has been debited from your account===== Ms J*** (11:52am) HAVE A GREAT DAY...I HAVE THINGS TO DOBECAUSE WHAT THIS BUSINESS DO ISN'T PROFESSIONAL NOR IS RIGHT....THAT IS A LIE I JUST PRINTED UP MY CARD TRANSPORTATION TRANSACTION ===== FROM US: (11:55am) Call your bank - No money has been debitedWe PROCESS all today’s transactions at the end of the day, so it is IMPOSSIBLE that money has been removedAGAIN- call your bank if you wantThank you===== Ms J*** (11:55am) AND IT WAS VERY MUCH DEDUCTEDCOMPLAINT ALREADY SUBMITTED.....NOW IM GOING TO MY ORGANIZATION TO GET THIS ON THE NEWS AN RAIDO EVEN WEB.....YOU WILL NOT DO THIS TO ANOTHER....AS I SAID ILL SEE YOULL IN COURTJUST MAKE SURE U SEE $AN LIES WAS WORTH ITBECAUSE ILL GET MORE BACK AN EACH PERSON THAT HAS BN THRU THIS GETS COMPENSATED IN A LAWSUIT I HAVE CALLED AN LOGGED IN ONLINE TO PRINT IT OUT WHILE I WAIT FOR MY BANK TO MAIL IT TO===== LAST text from us: (11:59am) FROM US: Call your bank - No money has been debitedWe PROCESS all today’s transactions at the end of the day, so it is IMPOSSIBLE that money has been removedAGAIN- call your bank if you wantThank youSent from my iPhone ========================= In reading what transpired, versus the complaint she submitted, it can be clearly seen, Ms J*** is an irrational person, and a liar- I formally asked our local Revdex.com not to post this rubbish of a complaint===== Sincerely, ATC, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10745016. While the issue has been resolved, I am not happy with the way About the Children handled the situation. I did receive a $refund check
in the mail on August 22, a month after they were supposed to process my refund. About the Children did send me an email on August explaining that the first two checks were returned to them. A picture was attached to the email which clearly showed that the second check they sent had a "#" instead of "N" in the address. However, the picture of the first check they supposedly sent showed only my name (which is a common name) and the refund amount ($instead of $300). The address they sent the check to was not visible at all in the picture. I am still not convinced they sent the first check at all, and feel they only were willing to provide a refund once the Revdex.com became involved. After receiving the email on the August 19, I immediately responded asking them to verify the address that the check was sent to, and received no response whatsoever.While I am happy to have finally received a refund, I cannot recommend enough that people stay away from this business
Regards,
*** T***