XenonHIDs.com

Hello,
Our quality assurance department ensures all kits are tested and inspected prior to entering our warehouseWe hold a high standard of quality assurance and testing components is a key factor.
As always, if there is an issue with the product, our lifetime warranty replaces the component(s) free of charge, no questions asked.
As per the request of the customer, instead of processing a replacement, we processed a return and a full refund was issued on his order.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/12/29) */
The issue has been resolved with the customer
Thank you,
Initial Consumer Rebuttal /* (3000, 7, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They finally e-mailed me a RMA number to
return the merchandiseI sent the package back USPS on December 23rdThe package was delivered December USPS tracking number: XXXXXXXXXXXXXXXXXXXXSince then, I have not been issued a refund or heard from themI am still waiting for my money
Final Business Response /* (4000, 9, 2016/01/06) */
All refunds take business days to be processed after being deliveredIt might have been delayed a few days because of the holidays
The refund has been issued
Thank you,
Final Consumer Response /* (2000, 11, 2016/01/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund receivedthank you

Initial Business Response /* (1000, 5, 2016/01/22) */
This issue has been taken care of and one of our RMA reps replaced his defective part
Thank you,
Initial Consumer Rebuttal /* (2000, 7, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello,
The customer had initially stated that he simply did not want to keep his order, therefore he was sent RMA instructions which includes the restocking fee, as per our return policyWe have since reviewed this request, and have waived the restocking fee and issued a full refund on the order
(12/26/2017)This issue has been resolved.
Thank you

Complaint: ***I am rejecting this response because: a full refund was not given and the factory harness was not replaced with after market harnessThe harness coming from the truck to the housing is all factory. Sincerely,Jami ***

Complaint: [redacted]I am rejecting this response because: Unfortunately the business is providing false information. The customer did in fact want to keep the product however after being tested the product was found to be defective. 
The customer is certain if the business reviews the case they will in fact conclude that the product was defective and that the customer would have kept the product if it simply worked. 
 
The business has also failed to address the compensation for the return shipping of said defective product, the business has also failed to address the issue of not contacting the customer.
Sincerely,"The Customer" Justin [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They replaced the defective parts and all is good. They fullfilled their promise  Sincerely, [redacted]

Initial Business Response /* (1000, 7, 2015/09/16) */
Warranty replacements have been issued.
Initial Consumer Rebuttal /* (2000, 9, 2015/09/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello,
After reviewing the customer's account, we replied to all email requests within 1-2 business days. We asked the customer to confirm the component needed to be replaced under warranty, but we had not received a response for over a month. 
When were notified of the replacement he...

required, the warranty was immediately approved and the replacement processed within 1 business day. 
The issue has been resolved. 
Thank you.

Complaint: [redacted]I am rejecting this response because:I told them from day one it was after market and that it wasn't the lights that was the problem even if we got the correct sizes it was that their wire harness wasn' match up with the factory wire harness that comes from the truck itself not the light housing and time and time again they told me as long as I got the correct lights the wireing is universal. So I bought the correct lights and again their wiring didn't connect with the FACTORY wiring. I have attached the communication 
Sincerely,Jami[redacted]

Hello,As promised to the customer, the exchange was shipped on May 19th, 2017 and an email was sent with the tracking on the same day. The package has been delivered on May 22nd, 2017.Sorry for any inconvenience we may have caused.

Hello,
The customer's original tracking number from July 15, 2017 showed the package was delivered and the customer claimed that it was not received.
In cases like those, we ask the customer to file a claim with USPS since all packages shipped via priority shipping are insured.
The customer...

claimed that USPS answered them 14 days later and that the package was lost. Therefore, he should be getting the insurance check by mail since he was filing the claim.
After filing the insurance claim with USPS Priority, which is given with all packages, he also initiated a charge-back with his bank for the full amount paid. After multiple weeks of investigation, his bank came back with a decision in our favor.
We were simply following standard procedures for rare cases like this one. At this point we had concluded that if the package was never delivered, it was covered by the USPS insurance and the customer had the option to purchase it back or to keep the money.
 
Thank you,
The XH Team.

Hello,The RMA for the wire harness was done on time and shipped to the customers shipping address in which he does not reside anymore. After contacting the customer he wanted to have it shipped to his billing address.It has been reshipped this the billing address and has been delivered on May 20th,...

2017.Thank you,

Hello,
As per the RMA instructions, the tracking information must be provided in the RMA form once the package has been shipped. The system then processes the refund automatically from there once the return is delivered.
The customer did not upload the tracking, as per the instructions, causing a...

delay in the refund process.
In any case, I apologize for the delay. The refunds have been processed on both returns. 
Thank you,
XH Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I just wish that I had not had to file a complaint with the Revdex.com in order to get this issue resolved.Sincerely, Robert [redacted]

Hello,
We have assisted this customer with his warranty request and return.
Thank you.

The replacement part has been sent and received by the customer.Thank you,

Initial Business Response /* (1000, 6, 2015/12/29) */
We have never received a RMA request to have this product returned.
A return agent just sent and approved a return request to your email.
Please follow the steps on the email to proceed with the refund.
Thank you and sorry for any...

inconvenience caused.
Initial Consumer Rebuttal /* (3000, 8, 2015/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just checked my email and I have not received anything from them. I even checked my junk and spam folders...nothing. Also in order to fill out a ram request I need a order number but since I never received any receipt or confirmation email from them I don't have my order number. I have not received one single communication email yet.
Final Business Response /* (4000, 11, 2016/01/18) */
The issue has been resolved with the customer.
Thank you,
Final Consumer Response /* (2000, 13, 2016/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/29) */
The issue has been resolved with the customer via email.
Thank you and sorry for any inconvenience caused.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/31) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
This issue is not resolved yet. They've sent me a return label from a 3rd party vendor that didn't work. An email from their customer service (AFTER I've had to file a complaint with the Revdex.com due to lack of response) without actually resolving the issue does not constitute a resolution to me.
Final Business Response /* (4000, 9, 2016/01/18) */
The issue has been resolved with the customer.
Thank you,