XO Group, Inc

Thank you for the feedback on this accountOur understanding is an agreement has been reached with this vendor and XO Group/The Knot and this disagreement has been mitigated We wish you all the best

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After ran a *** search, *** is still showing our names in the *** search resultPlease refer to the attached screenshot.Please re-index or republish or reload your site.
Thanks,*** **
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **

Thank you for your feedbackWe are very sorry for the long delay in getting your product outI do see you contacted Customer Service on 1/** and the product was shipped out at no charge to you.We did ship on 1/** and the tracking shows it was delivered to your front door on 1/**
by ***
*** Please let us know if you have questions

Thank you again for your noteThe removal from *** and their search engines can take up to daysIt appears these links were removed withing ***'s stated time frameWe are not able to control the speed at which this other company handles their information on their site Thank you again for your patienceWe wish you all the best

Thank you for your feedbackYes, we did have quite a few issues in December as our former warehouse was going through a full building discontinuationWe are very sorry your order was caught in this and you did not receive the order in a timely manner, and complete We did try to contact you,
and all our customers, as soon as the warehouse made us aware of all updates We know this was not quick.I have issued a full refund on your account and do hope you were able to find a way to use the product you did receive Thank you again for taking time time to send feedback

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
These were ordered in early December as Christmas gifts, none of them shipped until January!!!!! My credit card has been charged in fullI will happily return the items, at their expense! [Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Thank you for your generous response! Though please note, I placed separate orders - ***, which has been shipped and received, as well as ***, which still shows as processing.Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I got a bill just last month with another months charges tacked on I want a letter stating I do not owe anything and that I will not receive any further bills and that this will not be sent to collections as threatened That's all I'm asking
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** * ***

Thank you for your replyThe contract period does extend through 3/**/15, as you signed the month contract on 9/**/Your original contract was a month, storefront contract, and this was waived when you upgraded and we are only looking at the month contract at this pointWe did cancel any future payment requests after the March billingPlease do revisit how many payments have been made as we are seeing the outstanding balance is still for the months you agreed to upon your initial upgrade to a featured vendor Feel free to reach out to us at *** if you feel you have paid more than your contract period covers We also see coorrespondence with our team from you on 3/**/stating you would be paying this bill in full and will finish the contract period with that final paymentPlease let us know if there is any other communication after this email that you feel needs to be revisited

Thank you very much for your feedbackWe have had a major delay in orders in December and I am very sorry your orders were caught up in this delay in our warehouse We do realize the communication was also not what it should have been and again, we are sorry I have contacted the
warehouse and both of your orders will be leaving tomorrow, 1/*/15, and we will have the shipping upgraded so they arrive for you before the end of this week.I do look forward to making sure your orders are shipped out.Please contact me directly if you have any additional questions.***###-###-####Talk soon,***

Thank you so much for your feedbackWe are very sorry that your order was not sent out in a timely fashion and that items were deleted from your orderWe are very sorry for the delays and inconsistency in our warehouse inventory information and are working hard to prevent this in the future.I do
see your order has not shippedSince these were intended for the Christmas holiday, I will be reaching out to see if we can send out a set for another upcoming event for you at no cost to you Please reach out to me any time if you have direct questions

We take our users' privacy and security very seriouslyUnfortunately, due to a technical issue, we understand that certain users' personal names may have appeared in the community boards on *** for a short period of time earlier this weekAs soon as we became aware of the issue, we began
diligently working on resolving itAll affected members whose personal names appeared had their names reverted back to usernames within the same dayWe posted a message to the community promptly, alerting them of the situation.We are proactively investigating additional measures to ensure that our users' privacy and security are protectedWe have manual and automated quality assurance processes that are designed to prevent glitches in technical deployments, and we are instituting additional testing processes and policies to prevent such an incident from happening again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The company claims that they notified users, but the notification was posted only on a forum called [redacted], which users would only visit and read if they knew they had a reason to. Email notifications were sent only to users who did not opt out of marketing emails, and we were never told that opting out of these emails would include opting out of urgent security-related communication.The security breach constituted a true privacy emergency for users, but none of my emails received a response, to this day. I could not contact a representative who had the ability to remove my real first and last name from every one of my posts on the forums.My complaint cannot be resolved until the company can provide assurance that in a future breach, customers' privacy would be protected by whatever means necessary, instead of hours or more in which private information, guaranteed to remain private, was allowed to remain on their public site. Until then, I believe customers have a right to view this complaint before they make a decision to trust the company with their personal information.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We sent [redacted] an email on 11/**/14, explaining that due to a few misses on her account a refund was issued for $110.00 on 11/*/14.  She did not reply to this email, but the credit did process and was accepted by her bank.Please let us know if any other information is needed.

Thank you for your feedback. At this time our legal department has instructed that our first reply is our company reply. If you would like additional information on [redacted] or any of our companies, please send a request as follows:Legal DepartmentXO Group Inc.[redacted]Thank you for your understanding.

Here is a summary of the orders and delivery dates:KWS17571743, ordered 12/*, shipped out on 1/** and charged $9.57KWS17572174, ordered 12/*, shipped out on 1/** and charged $6.89KWS17578667, ordered 12/*, shipped out on 1/* and charged $4.84KWS17578565, ordered 12/*, shipped out on 12/** and...

charged $9.68Customer did receive notification of a few items in her orders that were discontinued as our warehouse found they no longer had the inventory to fulfill the order.  We emailed the customer on 12/**, 12/**, 12/** and 1/* for updates on these orders.  As our store continues to go through a full discontinuation, we are very sorry for the long delays in the handling and shipping of her orders.  If you would like to return any product as it is no longer needed, we are happy to help. Our number is ###-###-#### and we are available M-F, 7a-3p, pacific time.Thank you.

In talking with the Account Rep, here is a summary of our interaction with this vendor.We spoke with [redacted] and thoroughly discussed our marketing options on our website, [redacted] as is usually done with all vendors who inquire about advertising with us. Part of the discussion with her included a...

needs assessment to find out about her business and how we can best suit her marketing needs. At no time, did we guarantee any sort of booking(s) or results as the Rep does know it’s impossible to guarantee something such as bookings since we don’t have control over anyone who is in place to make a buying-decision. We did go over return-on-investment with her, making sure to discuss what her customers will spend with them and how many bookings they would need to get a return on their investment. She then made the decision to give us a try and signed the contract for a full 12 months.  Any investment is a gamble and has no guarantees, but that’s part of the risk/reward model. We trust that she will be able to reach out to her Account Rep so they can come up with a proactive way to proceed with the rest of her 12 month contract and make her listing the best it can be for clients in her service area.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted].
[redacted]