XO Group, Inc

Thank you for the reply. I have verified that your information has been removed completely from our system, per your original request.  For any other specific details, we would need to refer you to our Legal department.  While we didn't have a full list of users names that were displayed, we quickly tried to resolve the technical issue and make sure the privacy of our members was secured.If you choose to contact Legal for any other reason, their information is as follows:[redacted]Thank you for your understanding. We wish you all the best.

We do appreciate this concern.  We have let the customer know the following:She did order on 11/**/14 and the items stated online they have a processing time of up to 10 business days.  She also chose ground shipping, which is stated to take an extra 6-7 days after the item finishes...

processing.  The 10th business day would be 12/**/14.  This order shipped out on 12/**/14 and is on schedule to deliver on 12/**/14.  Tracking through [redacted] is: [redacted]Please let us know if there is any additional information needed at this time.

Thank you very much for your feedback. I am very sorry that we were not able to meet your expectations and that we missed the deadline. I truly understand the frustration and we are working very hard to fix this as we move forward.I am asking the warehouse to get the remaining three items on your...

order out to you, at no charge.  We will make sure this does arrive to you this week.  I hope you reach out to me directly if you have any additional questions.Thank you again,[redacted]

Because they are a self-service customer, they didn’t receive their contract stating the 12M minimum, but they did agree to sign up for a Featured Vendor – and thus agreed to at least a 6M contract on that…and they WOULD have been sent their terms and conditions for sure at that...

time. She was sent her contract, when she upgraded to the Featured Vendor – (attached is a copy of the contract)  this was agreed to on 9/**/2014 – which is a 6 month contract; it looks like we’ve cancelled this for her now. Here are the screens in self-service, where it shows what she (and others) would see when they sign up (see attachment).

Thank you for your feedback. I am seeing that this link and registry have been removed from our site.  We only post information from our partnered registries. [redacted] is a partnered registry and you will also need to review their third party privacy policies with them. If you specifically told...

them not to share your information, then they need to review this with you as to why it was shared.  When signing up for any registry, and agreeing to the online terms, you are normally saying yes to this sharing feature.  Please do let us know if you have any questions or if we can help you with any other retailer. ###-###-####.Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They did not answer my question. I still do not know if MY name was displayed on the public boards. I still have no reassurance that my personal information has indeed been deleted from their records.Their response was not truthful. They claimed they made the users aware of the incident, but they did not. They made a post about the incident on a single board almost none of the users visit. In fact, users who made similar posts on other boards, to make everyone aware of the incident, were promptly banned or troll-marked and their posts were deleted or hidden. [redacted] administrators have the ability to make a post visible on all the boards - this is what they should have done.
Their response was vague. I want to know exactly what they are going to do to make sure this never happens again. "Looking into it" is not an acceptable answer.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you so much for your feedback. We are very sorry your items were not delivered within our guarantee period and that the warehouse was not able to honor this commitment.  We are also very sorry that you had a hard time getting a reply on your order.I do see that we have cancelled this...

order, per your request, and you will not be charged. We hope you are able to see a much different experience in our store as we radically change our operating systems to prevent this issue in the future.Please contact me if you have any additional questions.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I contacted the knot to advertise my business on thier website. Thier customer service rep told me that I could cancel at any time. I started an account. It did not generate any business so I was convinced by another sales rep to bump up my account to a more expensive option. This still did not generate any business so I called to cancel my account and was told that I had signed up for a year long contract to advertise. I never did any such thing. I never agreed to that and was never told that it was a 12 month contract. I was specifically told that I could quit at any time. When I started to call and email the company to close my account and have them stop charging my credit card, they refused for close to two months to return even one phone call or email. I actually had to cancel my credit card and then, and only then did someone contact me from the company. They claimed that when I made my initial purchase, an email was sent to me expalining that I had signed up for 12 months, and they refused to help me. Horrible customer service that lies! In the initial phone call I was told that "a confirmation that your account has been set up will be sent to you". NOTHING about a 12 month long contract, NOTHING about if I didn't open the email and specifically deny their terms that I would be entrapped in their very loose definition of a "contract".

The only time the company started to contact me again was when I eventually cancelled my card. Then they started threatening me with sending me to collections.Desired Settlement: I want this company to stop billing me and to erase the amount they claim I owe. I have paid a monthly fee for the first several months and that is done. The point at which I was contacting this company to stop the service is the point at which they need to go back and adjust the "billing". I owe nothing. I want this company to stop billing me, erase me from thier systems, and stop contacting me and confirm they will not attempt to send this account to a collections agency, since it is in such dispute. My account with them was [redacted].

Business

Response:

Because they are a self-service customer, they didn’t receive their contract stating the 12M minimum, but they did agree to sign up for a Featured Vendor – and thus agreed to at least a 6M contract on that…and they WOULD have been sent their terms and conditions for sure at that time. She was sent her contract, when she upgraded to the Featured Vendor – (attached is a copy of the contract) this was agreed to on 9/**/2014 – which is a 6 month contract; it looks like we’ve cancelled this for her now. Here are the screens in self-service, where it shows what she (and others) would see when they sign up (see attachment).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I got a bill just last month with another months charges tacked on. I want a letter stating I do not owe anything and that I will not receive any further bills and that this will not be sent to collections as threatened. That's all I'm asking.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your reply. The contract period does extend through 3/**/15, as you signed the 6 month contract on 9/**/15. Your original contract was a 12 month, storefront contract, and this was waived when you upgraded and we are only looking at the 6 month contract at this point. We did cancel any future payment requests after the March billing. Please do revisit how many payments have been made as we are seeing the outstanding balance is still for the 6 months you agreed to upon your initial upgrade to a featured vendor. Feel free to reach out to us at [redacted] if you feel you have paid more than your contract period covers. We also see coorrespondence with our team from you on 3/**/15 stating you would be paying this bill in full and will finish the contract period with that final payment. Please let us know if there is any other communication after this email that you feel needs to be revisited.

Review: My complaint against the knot is a complicated one. In September, 2013, the knot reached out to me to sign up for advertising, and I signed a one year contract with them for featured vendor listing on their website from 10/** - 09/**. After I made my first quarterly payment, they informed me that they would suspend my vendor listing account because I had an overdue balance from a trade show that I attended the year before. I was surprised because they contacted me first to purchase their advertising, and I have been making installment payments on the balance from that trade show, which I took a huge loss in and was never recovered. They only made aware of my previous balance by the name on the check I sent for the listing payment. The thing is the contract for vendor listing did not have terms about previous balance, or I wouldn't have signed up. But in the given situation, I tried to work with them to prevent the suspension of the vendor listing account by arranging more frequent installment payments, but the account representative insisted that full payment of the trade show balance needs to be made immediately before they would consider keep the account active. I was short of cash flow at the time, so I couldn't pay that amount in full, and they went ahead and cancelled my listing without any negotiation. What bothered me then was that in the process, they acknowledged the fact their sales representative made the mistake not checking my previous balance and signing me up for advertising, and that the online account agreement did not have terms on previous balance that would lead to termination on my part. Instead of taking responsibility for their oversight, they made me the victim. I was patient and trusting however, and arranged more frequent installment payments.

Then came August, and I have finished paying off the trade show balance, so I contacted the knot about the completion in payment and re-activating my vendor listing on their website. The sales representative told me the I still need to pay the listing fee for the vendor listing for the 8 months of time when my account was suspended, or they won't list me again. She also refused to acknowledge the earlier agreement to restore my account once the trade show balance is paid off, and she is the same person I dealt with in January, which I have email communications as evidence. She even said although the knot terminated listing and not providing me service, I would still have to pay because I am trapped in the contract. I was furious because I am not going to pay for the suspended period when the knot broke the agreement outside of terms and refused to provide me service. I don't believe they can just screw a vendor and walk away with their money. Besides, their agreement has no terms on previous balance, if going just the agreement, they couldn't suspend my account legally. I tried to call the management afterwards, but the account representative gave me a fake VOIP number, so I emailed that representative again to provide me an answer but two weeks gone by, I haven't heard another word from her, even after I told her that I would file a complaint against the knot. I can not believe how unprofessional the people are at that company by giving fake number and avoiding emails. They first trapped me into a contract and got all their money, and now they want to get even more but not to provide me any service at all. They must think that they are a huge company and they can look down on small vendors that they treated me with utter disrespect and injustice.Desired Settlement: To bring my case to justice, I need the knot to first give me an apology for all they have done, and secondly, take off the unfair listing fee charged for the suspended period and reactivate my vendor listing immediately. Lastly, I will need a new account representative, as I will not deal with that person ever again.

Business

Response:

Thank you for submitting your concerns – please know that we would never give out a fake number or ignore emails in an attempt to avoid any situation – we also list contact information on all of our websites where the customer could have reached out to us via a different phone number or email address if they had not received a response. Our business rule regarding bad pay customers, is we require the payment to be made in full prior to attempting to rejoin and advertise on our site. Unfortunately, when this account was entered, it was entered under a different business name, which caused the account executive to not notice the outstanding balance from their previous account. We are sincerely sorry for the confusion. In addition, we have had some role changes and a new account executive is now assigned to your territory. If you need more information on how to reach your rep, please send us an email at [redacted] and we can route this accordingly. Thank you again for taking time to share your situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business did not provide a solution or try to find a way to work with me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We understand when your account executive signed you up they didn’t follow proper steps to ensure you didn’t have an outstanding balance with us, which has, unfortunately caused the confusion. We are aware of the error and have reminded all members of our team to ensure they are following proper procedures when signing clients to The Knot to ensure this type of error doesn’t happen again. We understand that this could have been handled differently – we certainly would like to work with you – our [redacted] will be reaching out to you this week to discuss the situation further and talk about next steps. Please do let us know if you do not hear from this [redacted] timely. Thank you.

Review: I have never signed up for [redacted], however when I search my fiancé name on [redacted]. I saw our baby's registry from [redacted] showed up in [redacted] website. It is never a shared information. And we do not appreciate how this website used our information in public like this URL, [redacted]

This seriously violates our privacy! We do not want it to be publicize our baby's information in [redacted] and further become [redacted] Search Result!Desired Settlement: Please email me once you remove our information from [redacted]. Please fix this as soon as possible.

We will check the [redacted] Result again when [redacted] fixed the problem!

Business

Response:

Thank you for your feedback. I am seeing that this link and registry have been removed from our site. We only post information from our partnered registries. [redacted] is a partnered registry and you will also need to review their third party privacy policies with them. If you specifically told them not to share your information, then they need to review this with you as to why it was shared. When signing up for any registry, and agreeing to the online terms, you are normally saying yes to this sharing feature. Please do let us know if you have any questions or if we can help you with any other retailer. ###-###-####.Thank you.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After ran a [redacted] search, [redacted] is still showing our names in the [redacted] search result. Please refer to the attached screenshot.Please re-index or republish or reload your site.

Thanks,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you again for your note. The removal from [redacted] and their search engines can take up to 30 days. It appears these links were removed withing [redacted]'s stated time frame. We are not able to control the speed at which this other company handles their information on their site. Thank you again for your patience. We wish you all the best.

Review: I was an advertiser with [redacted] for many years. My initial service contract had expired long ago and my terms were month-to-month.

May [redacted], 2015 - I contacted my account representative Laura B[redacted] to cancel my account. She stated that my cancellation was early enough in the monthly billing cycle that I would not be billed again moving forward.

May [redacted] - I was billed for services for the month of June. I contacted Laura B[redacted] via email on May [redacted], she stated that I should not have been charged and she would look into it. On June [redacted] she emailed me stating that the charge should be refunded. It was not.

June [redacted] - I was billed again, this time for services for the month of July. Through many phone calls and emails no one could seem to explain why I continued to be billed, or why I was not given a refund.

My only recourse was to cancel my debit card so that it could no longer be billed by [redacted] and to file a claim with my bank for the two charges.

July [redacted] - I received a refund from [redacted] (Wedding Pages) for the two $95 charges for a total of $190.

July [redacted] - The claims were cancelled with [redacted] and the funds were reversed back to Wedding Pages.

I have since then received multiple harassing phone calls and emails from billing employee Tammy A[redacted] demanding repayment of the $190, claiming that I was paid twice for the refund, both by [redacted] and my bank. I sent her copies of my bank statement proving that the credits had been reversed back to [redacted]. I also told her that [redacted] informed me that the funds were with [redacted] merchant service provider. I asked her to have no further contact with me as this matter was settled.

December [redacted] - I received harassing phone calls and emails from [redacted] at [redacted], a debt collections agency demanding repayment for the $190.

I do not owe this money and I never did. I have the documents from [redacted] proving the funds were reversed back to [redacted], as well as a statement of their research on the matter.Desired Settlement: 1. The allegations of this debt to be cancelled

2. No further threats of reporting this alleged debt to the credit bureaus

3. No further contact from [redacted], Allen Maxwell & Silver, or any other collection agency.

Business

Response:

Thank you for your patience for our reply. In checking with the Account Rep and our Billing department, it does appear we did refund you $190 and also paid for 2 of your credit card chargebacks. This caused you to be refunded $190 two times instead of once. The $190.00 still owed to [redacted] is outstanding. The rep had asked you send proof that this was taken back out of your account, as you state, but to date no proof has been offered. We have been checking with the bank and so far this $190 is not back in our account and we have no proof of the reversed charge being given back. This is why the collections team has been contacting you. If you do have proof from your credit card company that the $190 was paid back to [redacted], please send this to us and we can clear this up quickly. Thank you so much.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello, Attached is the requested proof from my July 2015 bank statement. On page 3 under fees and withdrawals, please reference the two withdrawals of $95 dated 7/**/15 titled "Reverse Credit For Debit Card Dispute". This proves that after the credit card disputes were cancelled and any credit I was given was withdrawn from my account. In addition, I have also attached two research documents for each $95 charge from [redacted] that specifically state "[redacted]" In good faith I do not believe there is any evidence that shows that I owe this money to [redacted]. I appreciate your attention to this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thanks again for the update. I was told you were contacted by your sales rep and this is now settled. Please email me directly if that is not the case. Thanks!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I learned today that [redacted] has taken my wedding registry information and posted it on its own website without my permission. I had no previous association with this company - in fact, I've gone out of my way to NOT be associated with theknot as a part of my wedding planning. I do not have an account. I have not given them my personal information. I have NOT given them permission to access the accounts I've set up with other vendors. Yet, there it is, my personal information and accounts I've set up separately with other vendors, all consolidated on [redacted]. To add insult to injury, I not only have to sign up for theknot to get access to my own information, when I get to the registry manager, there is no self-serve way for me to remove my information from the website.Desired Settlement: I want all of my information removed from [redacted] immediately

I want the business to update their privacy policy to NOT access personal information that has not been provided to them directly by the customer and to not provide 'services' to people who are not their customers. At minimum, they should restrict their SEO practices for registries that do not belong to them.

I want their partnerships with retailers to require a customer to explicitly give permission to post information on their site before doing so.

I want them to respect the privacy of the general public.

Business

Response:

Thank you for your feedback. We were able to remove your registry links from our site today. Please allow [redacted] up to 28 days to refresh their site to remove the dead links. They typically do this very quickly, but it can take the full time.As a reminder, your registry retailers did share your information with us based on their policies. When you registered at their site you agreed to their Privacy Policies that did include information on how to make sure your information is not shared with Third Party Vendors. Each retailer has a different set of steps to take to avoid this sharing feature. We encourage you to go back to the retailer sites and revisit these policies to make sure you know other retailers also have your information.

Review: On 12/*/14, I ordered $52.82 worth of merchandise from The Knot for Christmas gifts. On 12/**/14, I received an email stating the order was cancelled

On 12/*/14, I ordered $52.82 worth of merchandise from The Knot for Christmas gifts. On 12/**/14, I received an email stating the order was cancelled and that my credit card wasn't charged. It was charged and I can not get in touch with them for a refund. They don't answer phone or emails.Desired Settlement: $52.82

Business

Response:

Here is a summary of the orders and delivery dates:KWS17571743, ordered 12/*, shipped out on 1/** and charged $9.57KWS17572174, ordered 12/*, shipped out on 1/** and charged $6.89KWS17578667, ordered 12/*, shipped out on 1/* and charged $4.84KWS17578565, ordered 12/*, shipped out on 12/** and charged $9.68Customer did receive notification of a few items in her orders that were discontinued as our warehouse found they no longer had the inventory to fulfill the order. We emailed the customer on 12/**, 12/**, 12/** and 1/* for updates on these orders. As our store continues to go through a full discontinuation, we are very sorry for the long delays in the handling and shipping of her orders. If you would like to return any product as it is no longer needed, we are happy to help. Our number is ###-###-#### and we are available M-F, 7a-3p, pacific time.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

These were ordered in early December as Christmas gifts, none of them shipped until January!!!!! My credit card has been charged in full. I will happily return the items, at their expense! [Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: XO Group released the full names of users on their website, [redacted]. The members who use the forums do so under screen names, often sharing personal stories and experiences, and the forums are visible to the public.

Due to many other recent breaches of trust by [redacted] administrators, I had requested my account be deleted just before the breach of full names occurred. By the time I heard about the breach and checked the forums, my account had been deleted along with all of my posts, so I have no way of knowing if my full name was ever visible to the public. This is a deeply concerning violation of privacy. I emailed [redacted] administrators over 24 hours ago asking if they could tell me if my full name was ever visible, and what reassurances they can provide that this won't happen again (due to another recent experience I am not convinced they have actually deleted all of my information from their records). I have not received a reply.

Additionally, they announced the issue hours after it had started, on only one of the boards that most users do not visit. When other members posted on other boards about the issue, their accounts were banned without warning. This pattern of not providing adequate notice to their members, trying to sweep issues under the rug, and banning members without warning for no reason, is unfortunately common on [redacted] as of late.Desired Settlement: I want them to email me an answer to my questions, and I want them to make a board-wide public announcement on all of the forums describing exactly what happened and what they are doing to ensure it won't happen again.

Business

Response:

We take our users' privacy and security very seriously. Unfortunately, due to a technical issue, we understand that certain users' personal names may have appeared in the community boards on [redacted] for a short period of time earlier this week. As soon as we became aware of the issue, we began diligently working on resolving it. All affected members whose personal names appeared had their names reverted back to usernames within the same day. We posted a message to the community promptly, alerting them of the situation.We are proactively investigating additional measures to ensure that our users' privacy and security are protected. We have manual and automated quality assurance processes that are designed to prevent glitches in technical deployments, and we are instituting additional testing processes and policies to prevent such an incident from happening again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They did not answer my question. I still do not know if MY name was displayed on the public boards. I still have no reassurance that my personal information has indeed been deleted from their records.Their response was not truthful. They claimed they made the users aware of the incident, but they did not. They made a post about the incident on a single board almost none of the users visit. In fact, users who made similar posts on other boards, to make everyone aware of the incident, were promptly banned or troll-marked and their posts were deleted or hidden. [redacted] administrators have the ability to make a post visible on all the boards - this is what they should have done.

Their response was vague. I want to know exactly what they are going to do to make sure this never happens again. "Looking into it" is not an acceptable answer.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for the reply. I have verified that your information has been removed completely from our system, per your original request. For any other specific details, we would need to refer you to our Legal department. While we didn't have a full list of users names that were displayed, we quickly tried to resolve the technical issue and make sure the privacy of our members was secured.If you choose to contact Legal for any other reason, their information is as follows:[redacted]

[redacted]Thank you for your understanding. We wish you all the best.

Review: I have requested [redacted] AKA "XO Group Inc." to remove mine and my wifes baby registry on numerous occasions and they have failed to do so. I want this information completely removed from all online websites. They were never authorized to post our information online and we are getting spam and mailings sent to our home to the point our mailbox over flows with baby advertising.Desired Settlement: I want this removed asap form the internet.

Business

Response:

Thank you for your note. I am sorry this was not handled prior. We do have a listing under: [redacted]. This has now been removed and [redacted] has been notified to remove any residual links from public search. We expect they will do their part within 7-10 business days. Thank you for your patience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

On June *, 2015, I contacted the Knot asking for my website to be taken down/ set to being private. When I first created the website, nowhere did it mention that it would immediately be public. If I [redacted] my name, it is in the first five results. I changed the names on the account hoping that would fix it, but it didn’t. I also changed the settings to require a PIN to access the website, but this did nothing for the search result issue. I emailed customer service. The help page has changed since this first happened. But it said that they try to respond within two days. It also stated that if you wished to have your website removed from [redacted] searches to email them. It stated that it could take up to 28 days for [redacted] to remove it. I called the knot’s customer service number the next morning as this was an urgent matter and I wanted it to be taken care of as quickly as possible. I received the following email on June **, 2015 (6 days later, much longer than the two days):
“We have removed your wedding website and registry links from search abilities. Please allow up to 28 days for the search engine links to be cleared by [redacted]. Your site will now only be available if someone types in the URL directly.”
This is exactly what I expected, so I waited the 28 days. As of July [redacted], my website was still on [redacted] search results. Nothing had been done. I called the customer service line again, hoping to get a faster response than before. I explained what had happened and also stated that I wanted both of my accounts (associated with two different email addresses, only one has a wedding website associated with it.) permanently deleted. The next morning, July **, 2015, I received a voicemail from Keri. She stated that she was investigating why [redacted] had not removed my link and that she would send another priority email to them to suppress the links. She then stated that she would not delete my accounts because before this call I simply wanted the link removed. I do not believe she was correct in taking that action as I clearly stated I wanted both accounts permanently deleted. She stated she would not delete the accounts until she heard from me. I was unable to email for a few days, but when I was able to I sent her an email to the email address she left in the voicemail. I sent the following on July **, 2015:
“I'm sorry it took so long to get back to you. I understand that you may have to leave the account open until the [redacted] search issue is resolved, but after it is I would like the accounts associated with [redacted] and this email, [redacted] deleted permanently. Thank you for your help.”
After no response what-so-ever, I sent another email on July **, 2015:
“I was wondering if any progress had been made or if you were able to find out what went wrong with [redacted]? I'm still able to see it on the first page of [redacted] results when my name is typed in. I also noticed that I can still log into both accounts. I would like the one associated with [redacted] deleted as soon as possible. I understand that the account associated with [redacted] may have to stay open until the issue is resolved. As soon as it is, I would like it to also be deleted.”
I have received no response as of August **, 2015. I cannot log into my accounts, so I assume they have been successfully removed. The website link/result is still on [redacted] search, however if you click it, it brings you to a 404 error page. I need the result removed once and for all (although, I know this probably lies more with [redacted]). This is now over two months later and the initial problem is still not resolved. This should have never taken this long and their complete lack of customer service is horrifying.

Review: I am a wedding photographer. I was looking to advertise myself. As everyone does I was shopping the market to see which place will meet my needs. A salesperson 'Mara' just contacted me if I was interested in the feature page opening that they had. I was outside with my daughter so it was hard to hear what kind of deal or price she was quoting me. So I asked her to send me a quote by email for me to review. I was going on a family vacation so I told her I will get back to her when I come back from my vacation.

After speaking with her she went ahead and made a contract. Because I was getting so many advertising emails from the knot I didn't really think that specific email was a contract. If I knew it was a contract of cours I would have reacted differently. I never told her I was going ahead with the knot. Who would go ahead and process a contract with out the clients consent? No signature no credit card? The most important thing would be my consent?

The only thing I showed was interest in the knot. I never agreed to anything. I just asked for a quote.

I am very surprised how unprofessional a big company like the knot dealt with the whole situation.

How can you just put me on a feature page with out my consent and just keep sending me invoices. Is this how they really do sales?

In June a inquiry came through the knot, and that's when I found out that I was featured on the feature page. So I emailed Mara telling her there must be some confusion.

My sales rep Stella called Mara spoke with her in person. She told her she was going to put me down from the feature page which never happened.

There were emails going back and fourth between her talking about the whole situation..

I feel strongly this was a mistake on how the sales person proceeded on her own.

Billing specialist called and emailed me today that if I don't pay my balance that they will forward me to collections.She was very rude and telling me How I didn't know that was a contract. I feel this is extremely unfair to me. They are not listening to me and just proceeding and doing their own way.Desired Settlement: I have asked by email and by phone to take me off the website that it was not an option for me at this moment.

I have asked nicely to just take me off the feature page but they didn't answer me.

All I want was to be removed from the feature page and clean out my balance of the past due amount. I don't think its fair for me to be paying the balance.

Business

Response:

Thank you for taking time to send in your feedback. Your Account Rep will be contacting you separately with the results of your contract and how they will help you move forward. If you have any specific questions, please do email our team at [redacted] and ask to be directed to Sarah.Enjoy your day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been an advertiser with theknot.com and the knot magazine for several years now. I have decided to downsize my business due to a number of personal and professional reasons and I contacted the knot in July to ask for pricing options to downgrade my online advertising and cancel my magazine advertising. I have emailed several representatives from the knot since July over 24 times with proof of continued charges to my bank account and have yet to have my advertising formally cancelled. I've asked to see copies of my contract and get an exact number of the refund that I am owed, but I keep getting no response for weeks at a time and after several of my emails to them I get a message back saying someone will be in touch with me. My business has changed and I cannot afford to continue being charged every month. This has been going on for months now and I need it to be resolved. No matter who I talk to from the knot over the phone or by email I keep being charged every month and cannot get any real answers. I've been charged nearly $2,000 since July and I want a full refund.Desired Settlement: Full refund and cancellation of advertising.

Business

Response:

Thank you for taking time to reach out to us and for giving us an opportunity to make this situation right for you. Your Account Rep was able to confirm that portions of your account were to be cancelled earlier this summer and you will be receiving two refund payments before the end of next week. If you have any other specific questions, please let us know at [redacted] and I can pass this along to the Rep and her manager. Thanks for your patience - and understanding.