XPO Logistics

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me One of the XPO locations refunded us the cost of the installation, we consider the matter closed Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because I have not received any money Regards, [redacted]

This letter is submitted in response to the above referenced complaint, received by XPO Logistics on February 10, XPO Logistics is a third-party freight forwarder and subcontracts all of its deliveries and installations, including [redacted] orderXPO does not have any employees that actually deliver and/or install appliances at customers’ homes, therefore, XPO’s insurance does not cover [redacted] claimThe customer has submitted her claim to the manufacturer’s and the installer’s insurance companies which are investigating itXPO regrets the inconvenience caused to the customer

I was unable to retrieve any record of this delivery in our Last Mile systemWas the customer able to provide documentation confirming XPO Last Mile was involved in her delivery? Thank you Kari D Last Mile Sr Claims Administrator Please provide documentation to confirm XPO delivered and installed playset

This is in response to your letter dated November 10, 2017, received by XPO on November 14, XPO Logistics is not able to locate the customer’s delivery based on the information providedPlease ask the customer to provide any delivery documentation he might have, or ask the vendor from whom he purchased the motorcycle to file a claim pursuant to XPO’s claim proceduresXPO sincerely apologizes for any inconvenience caused to [redacted] and will work on resolving this matter as soon as we receive more information

This is in response to your letter dated September 11, 2017, received by XPO on September 22, XPO Logistics investigated [redacted] order and determined that the delays with the delivery were a result of miscommunication between XPO warehouse and ***, and the items being misplaced*** has refunded the delivery and assembly fees to the customerXPO sincerely apologizes for any inconvenience caused to [redacted]

This is a HORRIBLE company to deal with Apparently they are the logistics company working with [redacted] and [redacted] in Maryland They lie and do not follow through on appointments they set BEWARE OF THIS COMPANY and now [redacted] and [redacted] ***!!! days after supposed installation of my newly purchased appliance I am still sitting with an uninstalled appliance and no installation date in sight Of course this service was paid for through [redacted] and with [redacted] "protection" which is also a joke because it all is handled through XPO Logistics --- HORRIBLE COMPANY!!!! BUYER BEWARE!!!!

I had ordered a playground set, and waited for proper installation all summer long due to original installation not being done correctlyI was told that I would reimbursed the delivery and installation fee of $450, and have yet to receive a check

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

In response to a complaint filed about a delivery made by XPO Logistics Freight, Incout of Renton WA.XPO Logistics did encounter some difficulties in making the delivery to the satisfaction of the complainant, and we apologize.? XPO was able to complete her second delivery without damage and, we believe, to her satisfaction.? We reached out to the complainant to identify any scheduling and delivery issues that may have contributed to the problems experienced, and we will use her feedback to improve our processes.? Our customer service team would like to say thanks to her for the constructive feedback given, and we truly apologize for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

I was unable to retrieve any record of this delivery in our Last Mile systemWas the customer able to provide documentation confirming XPO Last Mile was involved in her delivery? Thank youKari DLast Mile Sr Claims Administrator Please provide documentation to confirm XPO delivered and installed playset

Response: We asked claimant to sign release form before issuing paymentXPO Logistics felt in the best interest of customer service we would extend an offer of $ XPO Logistics feels is not liable for any damages that occurred during this deliveryWe have communicated our position directly to [redacted] corporateThank you

Complaint: [redacted] I am rejecting this response because: XPO did not offer me a refund [redacted] gave me the refundXPO even told me at one point that they were not going to issue me a refundIn addition, XPO was extremely unhelpful and unprofessional throughout the entire processIt was a horrible experience working with them Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you very much for your intervention as I believe that a resolution would not have occurred without your help given the numerous frustrating communications I had initiated with this company Sincerely, [redacted]

MESSAGE FROM BUSINESS: Complaint ID#: 11529724Company Name: XPO Logistics, Inc.Company Contact Name: [redacted] Company Contact Phone: **No Response**Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): [redacted] ***Complaint Information: This letter is submitted in response to the above referenced complaint, received by XPO Logistics on July 18, Please note that we never received the original complaint which you state was sent on June 25, XPO has contacted the customer who has agreed to an amount of $as settlement of this matter and is satisfied with the resolutionXPO regrets the inconvenience caused to the customerSent on: 7/22/12:47:PM

[redacted] ***March 14, Revdex.com, Inc [redacted] *** Response to Case: # [redacted] Dear sir/madam, By way of background, XPO Last Mile is a non-asset based and federally authorized freight forwarding and logistical solutions companyWe contract with retailers to facilitate the efficient transportation, delivery and installation of their productsWe also contract with federally authorized motor carriers to provide delivery and installation servicesWhile we do not perform any deliveries or installations, we do accept our responsibilities with respect to the freight we tender for deliveryThank you for bringing the matter concerning our customer [redacted] to our attentionThe Operations Manager spoke with the customer on Saturday, March 4th and on Tuesday, March 6, and the delivery was successfulThe product had been picked up and a refund was issuedPlease let us know if there is anything else that we can doSincerely, Rose D [redacted] Last Mile | Customer Care XPO Logistics

Just for the recordI just want to say that after being in business for years I only had Revdex.com complaint, about or so years ago. I never did any work on their house yet, but they complained that the planning stage was taking to long and I said it was because of their
lack of decision makingWe met at the Revdex.com offices with a mediator and I won the case hands down. As far as this complaint goes I have been very busy running my construction company and also running my start up food company.that is why I made a barter agreement with herI never said I WOULD do her work the next week I said I MAY be able to do her work the next weekIn this day and age a typical project will have some change orders and during this time every job I was running had multiple change ordersIncluding multiple change orders at the project I was working on down the street from herI can prove that to the Revdex.com or the complainantBecause she knew I had a lot going on I was "more than a little surprised" at her reaction to me not being able to make it that week.More than that during the discussion of our barter she "NEVER" told me that sh needed or expected it to be done by a certain time.And I am sure she will not say she did.So we will send her the money even though to be honest here she had asked me at the end of our hour + was I pleased with her work,I said yes ,but only to not hurt her feelings.I truly learned more on my own.She is way over priced. Thank you Glenn from Hickman Building & Remodeling

Shipping company does not have the competence to schedule and deliver items as promisedDoes not have the capability of identifying appropriate vehicles or equipment to deliver shipmentExpected customer to provide assistance with delivery and to call the office to "make sure everyone was on the same page"Poor customer service, argumentative, dismissive, and unapologeticAfter waiting three days for our delivery to arrive, we were told we can pick it up ourselves