XPO Logistics

Revdex.com spoke to Kari at business and the following was relayed: This is currently being actively handled by the insurance carrier, *** State Insurance, which is being taken care of by the 3rd party company, *** Risk Services Group

By way of background, XPO Last Mile is a non-asset based and federally authorized freight forwarding and logistical solutions companyWe contract with retailers to facilitate the efficient transportation, delivery and installation of their products. We also contract with federally authorized
motor carriers to provide delivery and installation servicesWhile we do not perform any deliveries or installations, we do accept our responsibilities with respect to the freight we tender for delivery. We have identified the delivery to Ms*** in our system. We contracted the delivery to *** *** Inc at *** ** *** ***, Syracuse, NY ***. We have tendered this claim to *** *** to resolve

Revdex.com spoke to Kari at business and the following was relayed: This is currently being actively handled by the insurance carrier, *** State Insurance, which is being taken care of by the 3rd party company, *** Risk Services Group

I was unable to retrieve any record of this delivery in our Last Mile systemWas the customer able to provide documentation confirming XPO Last Mile was involved in her delivery? Thank you Kari D Last Mile Sr Claims Administrator Please provide documentation to confirm XPO delivered and
installed playset

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? One of the XPO locations refunded us the cost of the installation, we consider the matter closed
Regards,
*** *** ***

In response to a complaint filed about a delivery made by XPO Logistics Freight, Incout of Renton WA.XPO Logistics did encounter some difficulties in making the delivery to the satisfaction of the complainant, and we apologize.? XPO was able to complete her second delivery without damage and,
we believe, to her satisfaction.? We reached out to the complainant to identify any scheduling and delivery issues that may have contributed to the problems experienced, and we will use her feedback to improve our processes.? Our customer service team would like to say thanks to her for the constructive feedback given, and we truly apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The owner called me and was very receptive to my suggestions to help this not happen again in the futureMy items arrived in good shape and everything is better now
Sincerely,
*** ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  One of the XPO locations refunded us the cost of the installation, we consider the matter closed.
Regards,
[redacted]

7/25 - We just received this letter. We're going to reach out to the customer, apologize, and discuss resolutions with the customer.

Complaint: [redacted]
I am rejecting this response because I have not received any money.
Regards,
[redacted]

I was unable to retrieve any record of this delivery in our Last Mile system. Was the customer able to provide documentation confirming XPO Last Mile was involved in her delivery? Thank you. Kari D. Last Mile Sr Claims Administrator Please provide documentation to confirm XPO delivered and...

installed playset.

This company, unfortunately, has a contract with Babies R Us for deliveries and assemblies of their products. I purchased a crib from Babies R Us, and when XPO Logistics delivered and assembled it, they were very quick with the assembly. However, quick is not always good! My husband and I realized, after my baby had been restlessly sleeping in this crib for a week and a half and rolling to the side, that the delivery men had attached a piece backwards, which in turn caused the frame to be uneven. My son could have rolled over on his stomach and suffocated!
When I contacted the company to ask if they could send someone out to repair the mistake, they told me that they were going to charge me $120 to come. When I communicated to then that did not believe that I should be charged to fix a mistake that THEY had made, they told me that a manager would call me back in 15 minutes. I have not heard anything in a week.