XtremeGuard

I am sorry you had any trouble whatsoever with your order. We sincerely care about your satisfaction. We would like to send you a replacement for your order to remedy this issue. If this is something you would be interested in, please let us know and we will send you a replacement order as soon as...

possible. Please let us know how you would like to proceed.   Sincerely Your Customer Service Team

It looks like this customer had attempted to get a refund from us and was unable to. We get hundreds of messages from customers on a daily basis and we do our best to help out each customer. There are times when our customer service team makes mistakes. We are always working to better our customer...

service and to continue to train our customer service team. I have personally looked up this customer's order and have issued their refund. They should receive it back into their account within 1-2 days.Brandon W[redacted]Assistant Operations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Resty M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please have them refund the payment, Thank you for your help.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, if this is how the business trying to get better gradding on the Revdex.com...

for resolving customer complaint (by messing up the customer order first) then it's wrong!I'm very thankful for the help from the Revdex.com.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because a replacement was already sent, but the product is really of poor quality. If you send a prepaid label I'll return it to you for a full refund.I'll contact my credit card if I don't receive a solution that has zero cost to me. This product is a very cheap plastic that is not suitable for use.
Sincerely,
[redacted]

Hello,I am sorry that we had trouble getting your order fulfilled correctly.  Due to this issue, we have gone ahead as you have requested and issued a full refund on  your order.  Please allow a few days for the refund to process.  Have a nice day!Sincerely Your XtremeGuard...

Customer Service Team

A replacement was sent out but we must have an address issue, I am issuing a full refund.-Allan

Customer has been removed from the email address list and will no longer receive emails.

We would love to provide you with a full refund of your product. What is your order number and we will gladly process it. Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted],Thank you for contacting us, I am very sorry for your issues with your order. We have responded back but I am not sure why you did not receive our later messages. I have issued a full refund and am sending a replacement. It will be slightly delayed as we are waiting for the snake mount but I...

have issued a full refund so it will be a free order for the issues under our satisfaction guarantee. Have a great day! -Allan

Thank you for taking the time to contact us about your order We are happy to help you with this.I am sorry you had...

any trouble whatsoever with your order. We sincerely care about your satisfaction. We would like to send you a replacement for your order to remedy this issue. If this is something you would be interested in, please let us know and we will send you a replacement order as soon as possible. Please let us know how you would like to proceed. Sincerely Your Customer Service Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This is for customer [redacted], regarding his order of Oct 3rd. A refund was issued for this order on November 8th, confirmation number [redacted], via PayPal.Brent *. L[redacted]Prestige Solutions61 West 800 SouthSmithfield, Utah 84335435-915-3385

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I also got an email from...

Wal-Mart stating the refund has been given, so as soon as Wal-Mart processes the refund I'll be happy.
Sincerely,
[redacted]

Hello,We're sorry that you've never received your order.  We will reship your item with the USPS tracking number-  [redacted]Have a great day!Shaun

Complaint: [redacted]
I am rejecting this response because: This is an unacceptable response to my complaint. I would like for the company to provide the product...

it offered and that I ordered. It is consistent for this company to simply offer refunds and this is not wholly acceptable. I'm not necessarily convinced that they are offering products for sale that they have in stock.
Sincerely,
[redacted]