Ybt Vanlines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The response from Faith at YBT is not true as I have been in constant contact with her about all of the problems with not only the move but also the lack of action from CSI since we have filed the claim in September. I have multiple email exchanges dating back to September that show YBT was well aware of all of the damage to the furniture as well as the claim we have filed with CSI. No one from YBT or CSI has called to discuss the claim or a resolution for 5 months even though we have provided multiple pictures and documentation to support the claims. We will provide Revdex.com all of the documentation to prove not only the issues with the move like breaking the furniture but the lack of response from YBT and CSI on the claim.
 
Thank you
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for the inconvenience this has caused our customer however, we did not have knowledge of the claim request. Currently it has been handled, CSI Pros does have the appropriate documentation to complete the claim process.  Again we do apologize, we were not notified that there was...

an issue with her claim. We encourage the customer to contact us immediate if there is any further delay so that we may follow up and expedite  this as quickly as possible.  Please have customer call Eva at ###-###-####.  She may reach me at ###-###-####. This situation usually is handled through the company because the customer notifies the company directly and we can take care of the issue and follow up and find out what is needed to complete the claim for the customer.  If there is anything further I can do to assist this matter please let me know. 
 
Thank You
 
Faith

CSI is a 3rd party company that handles our claims.  I was not aware for many months that they were not responding to the customer and processing her claim. Since I have been made aware we have made sure that CSI has all documents needed to complete the claim for the Customer and now it is in the hands of CSI to finish.  They tell people it can take up to 6 months to complete.  We are waiting for the company to finish the process and forward on to YBT Vanlines the results of the claim.  I have had correspondence with the customer Sousan since and have let her know that we've made sure they have everything they need to finish the processes.  We do not control CSI and must wait for them to complete there report.   We will remain on top of things and try to get a result as soon as possible. 
 
Faith

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This still doesn't solve my problem. I still don't have my belongings. I have been living in Alaska for two months WITH NOTHING BECAUSE YBT WILL NOT DELIVER MY STUFF TO ME. I have already sought out legal help and submitted formal complaints to the Department of Transportation. It's been over 70 days, there is NO EXCUSE for this. I have already reported my belongings stolen. You just keep replying to me the same message about 30 business days and being compensated $25 but that doesn't help me at all with the horrible experience I've had to deal with with this FAKE company. YBT Van Lines, [redacted] Movers, WHATEVER YOU WANT TO CALL YOURSELVES, this company is a SCAM! My belongings have been STOLEN!!!! I want my stuff delivered immediately otherwise I am getting the police involved. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In regards to Complaint # [redacted], please find our response as follow:[redacted] was quoted for exactly the items that she provided us with. The only way she could have been charged more or less is if SHE decided to take more or less Household Goods with her. In this case she...

decided to ship more items than she had originally told us about and neglected to let us know there was additional items. Therefore, she was charged accordingly. She mentioned that the price was not what we discussed, but on the flip side, the inventory that she presented to us on pick up was not what we had discussed either.[redacted] claims that she was "promised" a 3-6 day delivery. However, this is one of the first times that we have heard such a thing. To begin with, no one in our office uses the word "promise", due to the fact that we can not tell the future. We give an "estimated" time of arrival to all of our customers.  This is a strict office policy.In regards to the "cashiers check hassle", it clearly states on our "Order For Service" what forms of payment we accept. We have this in writing as well as discuss it over the telephone.When [redacted] called in to complain, we did in fact provide her with a$400.00 courtesy credit. We understood that she was satisfied at that time because that is what she had told us. So, her request for a billing adjustment has already taken place.If you have any questions, please give me a call at ###-###-####.Respectfully,Britney H[redacted]Senior EstimatorGeneral ManagerYBT Vanlines, Inc.[redacted]

I don't have words to describe the regret I feel from choosing YBT for my cross country move. The is the most unprofessional company we've worked with in 10 moves over the last decade. YBT lost over half of our belongings. Countless emails and phone calls to them went unanswered or unreturned. Our only request was their help in findings our precious family heirlooms that were lost, which they ignored. No effort was made on their part to even try to find out what happened to our belongings they lost.
Rather than describe the sad details of our move, my main goal in writing this review is to help others avoid making a terrible mistake by using YBT. Please use a reputable company rather than choose a seemingly cost-saving option. YBT lost $20,000 of our valuables, in additional to the $5,000 YBT charged us for the move. I have cried more times than I can count over what YBT lost, including precious gifts from my now-deceased grandparents.
P.S. They claim to be insured, however their insurance company denied our claim and provided no compensation for all the goods YBT lost.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I can see that YBT Vanlines will not publicly acknowledge their connection to [redacted] and that I am getting no where wit this Revdex.com complaint. I have provided proof that YBT Vanlines and [redacted] are one and the same but you refute this proof stating it is a clerical error. It is a rather damning clerical error if that is what it is. Since you called me yesterday on my cell phone threatening a cease and desist order (and since I am getting no where through this complaint) I will comply with your wishes and stop the process of this Revdex.com complaint. I know the truth, I have done my research. My lawyer has made contact with YBT Vanlines/[redacted] in reference to my move and he will be handling the case. I have given him access to this file so that he can see our communications. I have nothing to hide. One day the truth will be out in the open for everyone. I hope no one else is scammed by [redacted]/YBT Vanlines/[redacted] before this occurs.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Absolute [redacted] company! Won't mention the missed pickup dates or missed delivery dates, or the hand truck that I bought for the move and shipped with them that disappeared, or the granite slab that likewise vanished, or the commercial oven that had its front glass shattered. Or that they charged me 25% more upon delivery than the high estimate.
My main complaint is that every box that was labeled "fragile" appeared to have been targeted. My power tools made it, but the wife's ceramics, in multiple plastic totes and her tea cup collection (again in a tote) arrived crushed!
Do not do business with these people!

Review: We used YBT to move from California to Virginia. There were problems from the beginning with the movers coming days after they were supposed to causing us to extend the lease of our rental a few more days. When the movers arrived back in VA with the furniture there was a lot of broken furniture. We took pictures of everything and immediately submitted a claim with their insurance. This was back in August of 2015. They told us that we are covered and will get some reimbursement for the furniture. It has now been almost 5 months and there has been no response by anyone regarding the claim. When we call to ask they just say its in the system but don't expect anything. No one is taking the proper steps to review and fix the situation.Desired Settlement: We would like the insurance to compensate for the furniture that was broken and documented as stated in the contract everyone signed.

Business

Response:

We apologize for the inconvenience this has caused our customer however, we did not have knowledge of the claim request. Currently it has been handled, CSI Pros does have the appropriate documentation to complete the claim process. Again we do apologize, we were not notified that there was an issue with her claim. We encourage the customer to contact us immediate if there is any further delay so that we may follow up and expedite this as quickly as possible. Please have customer call Eva at ###-###-####. She may reach me at ###-###-####. This situation usually is handled through the company because the customer notifies the company directly and we can take care of the issue and follow up and find out what is needed to complete the claim for the customer. If there is anything further I can do to assist this matter please let me know. Thank You Faith

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from Faith at YBT is not true as I have been in constant contact with her about all of the problems with not only the move but also the lack of action from CSI since we have filed the claim in September. I have multiple email exchanges dating back to September that show YBT was well aware of all of the damage to the furniture as well as the claim we have filed with CSI. No one from YBT or CSI has called to discuss the claim or a resolution for 5 months even though we have provided multiple pictures and documentation to support the claims. We will provide Revdex.com all of the documentation to prove not only the issues with the move like breaking the furniture but the lack of response from YBT and CSI on the claim. Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

CSI is a 3rd party company that handles our claims. I was not aware for many months that they were not responding to the customer and processing her claim. Since I have been made aware we have made sure that CSI has all documents needed to complete the claim for the Customer and now it is in the hands of CSI to finish. They tell people it can take up to 6 months to complete. We are waiting for the company to finish the process and forward on to YBT Vanlines the results of the claim. I have had correspondence with the customer Sousan since and have let her know that we've made sure they have everything they need to finish the processes. We do not control CSI and must wait for them to complete there report. We will remain on top of things and try to get a result as soon as possible. Faith

Review: My Grand Father clock was delivered broken in the move from california to illinois.Desired Settlement: I want a reimburstment or repair.

Business

Response:

We are very sorry that [redacted] had damage. [redacted] has all documentation to file a claim (on the back of her Bill of Lading in section 7, [redacted])

Review: I scheduled a move with YBT Vanlines from Brooklyn NY to Perth Amboy NJ on August [redacted] 2013. YBT Vanlines was unable to make the appointment for that day which voided the contract. I've been trying to get my refund of $200 deposit which was charged to my credit card July [redacted] 2013 but YBT Vanlines have been unresponsive.Desired Settlement: I would like my $200 deposit refunded.

Business

Response:

YBT Revdex.com Complaint ID# [redacted] September**, 2013

Thank you for forwarding [redacted]’s complaint to our attention. YBT Van Lines has every intention of refunding the deposit and apologize for the delay. We will make arrangements to refund the deposit as soon as possible and ask that [redacted] contact us directly if the refund does not show up on their statement within the next 10 business days. We apologize for the inconvenience and thank [redacted] for their continued patience. Thank you.

Review: I used YBT Van Lines out of Las Vegas, NV to ship my belongings to Anchorage, AK. Originally I was estimated at $2,500 and it would go to Alaska by barge and it would take 3 weeks. I signed a contract saying it would go by barge and be delivered within 21 days of August [redacted], 2015. After the movers picked up my stuff in Chico, CA they told me my final price was $4,900, which is double my original estimate. They were supposed to take my stuff straight from Chico to Seattle where it would go by barge. I heard a month ago from the company that my stuff never left Vegas until the middle of August and it was in Oregon on its way to a barge. Then, a week later the company told me my stuff actually was never in Oregon and it never left Vegas once again for the whole month of August. Now it is going by truck from Vegas to Anchorage as of last week I was told it would be delivered last Saturday September [redacted]. It is now September [redacted] and the company isn't answering my phone calls or emails. I have no idea where my stuff is or my final price or when it will get here. Also, I did my research and YBT has the same DOT number as [redacted]. The internet is flooded with horrible reviews about both companies. I have been extremely inconvenienced by this and have been living in Alaska with no dishes, clothes, or even a bed for the past 62 days. They have broken so much of the contract by taking 62 days instead of 21.Desired Settlement: I would like my belongings delivered IMMEDIATELY and I would like to be reimbursed for all the added expenses I've had to make over here for not having my stuff AND I would like a large discount off my moving price.

Business

Response:

[redacted] contacted YBT vanlines to move his items to Alaska from CA. On his paperwork his First Date Available for Delivery is stated as August **, 2015. According to the paperwork signed at the pick up of the goods, YBT VanLines has up to 30 Business days to attempt delivery of the items to the residence desired. Should YBT Van Lines deliver outside of the 30 Business days allowed, he will be compensated $25.00 per Business day every Business day we are late. Upon request, we can provide documentation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As stated in my contract YBT has 21 business days to get my stuff here. This company has had my belongings for over 70 days now I still have not been delivered. Also, why does this business reply to me and mention YBT Van Lines when you guys go by multiple names?? I heard you guys go by [redacted] AND [redacted]. Get your story straight. I want my stuff and I deserve a WAY bigger discount that $25 a day.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This still doesn't solve my problem. I still don't have my belongings. I have been living in Alaska for two months WITH NOTHING BECAUSE YBT WILL NOT DELIVER MY STUFF TO ME. I have already sought out legal help and submitted formal complaints to the Department of Transportation. It's been over 70 days, there is NO EXCUSE for this. I have already reported my belongings stolen. You just keep replying to me the same message about 30 business days and being compensated $25 but that doesn't help me at all with the horrible experience I've had to deal with with this FAKE company. YBT Van Lines, [redacted], [redacted] Movers, WHATEVER YOU WANT TO CALL YOURSELVES, this company is a SCAM! My belongings have been STOLEN!!!! I want my stuff delivered immediately otherwise I am getting the police involved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have delivered [redacted]’s household goods since her response. She was given a credit for any time that was outside the 30 business days as the Bill of Lading states. We kept in contact with her in regards to the move and kept her updated on the delivery either by email or phone calls. We apologize for the inconvenience we may have caused, however we are a stand up company and will continue to provide the great service that we always have. However, sometimes logistically there are unforeseen pumps in the road that our out of our control. Our deepest apologize our continuously extended, hope that you have been situated in comfort. If you feel there is more compensation required, by law, we are here to help. However we are required to direct you to the same Bill of Lading that every customer is required to abide by. Please let us know if there is anything further we can do to assist you, after the Bill of Lading requirements have been met. Sincerely, Faith D[redacted] YBT Vanlines Office Manager

Review: After careful examination of multiple long-distance moving company reviews and receiving quotes from multiple companies I chose YBT Vanlines ([redacted]) to complete my household move from Texas to Virginia with a full pack service. I specifically requested and paid for a full pack move because my husband and I are both disabled combat veterans. However, when the moving company arrived at my house there was one YBT vanlines employee and multiple subcontracted movers. Most of the subcontracted workers left after only an hour of work. The remaining two subcontractors continually goofed off and asked if they could have our stuff rather than just packing our stuff. My husband ended up doing more work than any of the workers and because of a lack of planning on YBT Vanlines' part we had to leave a bunch of stuff behind. Upon reservation I paid a total of $3270.62, at pickup I paid another $4000.00 and the grand total is $10447.000. Now YBT is trying to say that I owe them $4293.39. This math does not add up. If I have already paid 3270.62 + 4000 this equals 7270.62. This means the total amount due upon delivery should be $3176.38 not the $4293.39 they are trying to say I owe them. Along with all this, the move was set up to be a direct move (no storage in between) with a first available delivery date of 6/**/15). It is now 7/*/15 and after multiple calls to the company no one at YBT/[redacted] can tell me where my household goods are, other than they are in storage somewhere, and no one knows when they will be delivered. When choosing YBT I was told by Shawn T[redacted] that with the planned move the move could be completed within 5-14 days, however after the company picked up my goods they began telling my husband and I anywhere from 21 to 30 business days. My husband and I have called multiple times and spoken to various people in various departments. No one seems to know anything about the business operations, where my stuff is, how to find out when it will be delivered, or how to address my billing concerns. Each time my husband and I have called we have asked to speak with a manager only to be transferred to a line that disconnects or goes to a voicemail that is not set up or goes unanswered. I finally spoke to someone claiming to be a manager two days ago, by the name of Shelby, and she told me my stuff might be delivered in about 7 to 10 days but I had a "lot of stuff" so it might not fit on the truck. I attempted to address my concerns of being overcharged for bulkies, a booking fee, and a fuel surcharge that was not discussed with me prior to my things being loaded onto the truck but she refused to discuss these concerns. It seems to me that this business is not prepared to handle true long distance family household moves, has no organization, no leadership, no values, and no customer service skills.Desired Settlement: I wish for YBT/[redacted] to contact me immediately with a definite delivery date in the near future, an apology from a senior leader, a refund for the cost of the full pack move, a review and and possible refund on line items on my bill, and an adjustment in the total amount of my bill to accurately reflect the total amount I have already paid.

Business

Response:

YBT Vanlines, Inc., is NOT a part of [redacted] Moving. We have not records of this customer in our system. Customer will need to go through [redacted] directly.Sincerely,Britney H[redacted]General ManagerYBT Vanlines, Inc.###-###-#######-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I read YBT Vanline’s response to my Revdex.com complaint against theshady business I have come to know as [redacted], YBT Vanlines, or ClassicMoving Services. As proof that YBT Vanlines is indeed one and the same as [redacted]Movers, first I would like to present an oral acknowledgment by a [redacted]employee, Shawn T[redacted]. Before I chose [redacted] to complete my move,while I was still deciding which moving company to choose I told Shawn T[redacted]that I was unable to locate [redacted] in Revdex.com’s directory. He informed methat because of the movie The [redacted], [redacted]’ was legally doing businessas YBT Vanlines and directed me to type in this company name in the Revdex.com searchfield, which I did. I was indeed able to find the company when I typed in YBTVanlines. Secondly, and most condemning, when I go to the YBT Vanlines’ webpage the US DOT number is readily available on the home page. I type in this USDOT number in the Federal Motor Carrier Safety Administration’s (FMCSA) DOT/MCsearch and it returns the company snapshot of YBT Vanlines. The MC number onthis form is a hyperlink. When I follow this hyperlink it provides me the FMCSA’sofficial motor carrier report on YBT Vanlines and directly and specificallystates that YBT Vanlines is doing business as [redacted]. I wish for YBTVanlines, a.k.a. [redacted], a.k.a. [redacted] to stop dodgingthe cold hard truth and respond to my complaint. I am therefore going through[redacted] as directly and legally as [redacted] is making possible. Forthe convenience of all involved here is the link to FMCSAs motor carrier reportlinking YBT Vanlines and [redacted]: [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],Every Moving Company has a "Letter" in front of their Job Numbers and YBT's number is a "C". not an "M". We have NO jobs in our entire system that begin with the letter "M", nor with the Job number that you are referencing. Also, I did not receive the attachments you mentioned via this Revdex.com complaint portal, however you can email them to [redacted]. As I stated yesterday, YBT Vanlines, Inc, DID NOT CONDUCT YOUR JOB. I also provided you with Moving [redacted]'s number for your convenience, as I called them yesterday and they have acknowledged that you were in fact moved by them. You are in fact in THEIR system. So, again, please contact them directly at ###-###-#### and you can ask for Joy. She is the one that can assist you best.Respectfully,Britney H[redacted]General ManagerYBT Vanlines, Inc.###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I can see that YBT Vanlines will not publicly acknowledge their connection to [redacted] and that I am getting no where wit this Revdex.com complaint. I have provided proof that YBT Vanlines and [redacted] are one and the same but you refute this proof stating it is a clerical error. It is a rather damning clerical error if that is what it is. Since you called me yesterday on my cell phone threatening a cease and desist order (and since I am getting no where through this complaint) I will comply with your wishes and stop the process of this Revdex.com complaint. I know the truth, I have done my research. My lawyer has made contact with YBT Vanlines/[redacted] in reference to my move and he will be handling the case. I have given him access to this file so that he can see our communications. I have nothing to hide. One day the truth will be out in the open for everyone. I hope no one else is scammed by [redacted]/YBT Vanlines/[redacted] before this occurs.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: prior to moving from Riverside California....I placed a deposit of $200 with this company....then another company came to my home and gave me a quote and said it was California law that any company moving service needed to come to that home and give a quote....with that said YBT said they would honor the other companies quote,,,,I said I will stay with the company that is here and wanted my deposit back....they then called me back and again wanted my business so I agreed to let YBT move my home furnishings per the other company's quote which they agreed to.

The company from San Diego Ca...warned me about this company honoring their quote of $4700 (1733 cu ft of storage) and not to exceed a final cost of $5000.....YBT agreed with me over the phone to honor this quote....when they came to my home in riverside after loading they gave me a pricing of $8000 at 2000 cu ft of space,,,,,they then lowered it to $7200 and wrote down 2400 cu ft of space which wasnt what they told me.....now my home furnishings are in Las Vegas being stored by YBT....I have spoke to Faith and Zac with the company trying to get this resolved....Faith and Brittney said they will be with me and support me during this entire process....now that their is a dispute it has been 2 weeks now with numorous phone calls to YBT and knowbody is returning our calls....not even a missed call on our phones...I have my personal phone listed as daytime and my fiance's as night time...we both have tried numerous times.....as I said it has been 2 weeks and nothingDesired Settlement: I want them to honor the original contract that we agreed to by phone which they assured me they would and they currently have $2700 dollars down and the balance when they deliver as agreed upon....please help me get my home furnishings...this is wrong and criminal by this company....I have ready many complaints that this is how they do business......and now I understand how many others have felt.......thank you

Business

Response:

customer recived a binding estimate, once we got there customer had more items that naturally took more space, therefore the price went up.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[They said they would honor the competitor's quote who was actually their at the home giving their estimate and the not to exceed estimate of $5000. YBT...said they would honor that quote.....and the service rep for YBT (Faith) said she would be with me all the way supporting this agreement.....we have recieved one phone call in 4 weeks with numerous attempts to this company........we then got a call on 10-**-2015 stating they would get back to us within a couple hours hoping to resolve this issue.......we have not heard from them since. Nothing but a problem...we cant even schedule a delivery with these people and now have lost storage units.....they are very dishonest.....this seems to be a problem with this company based on other complaints....had we known and had better judgement........ Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] was provided with a binding estimate from our sales representative based on the information she provided to us. This estimate was based on a list of items she was requesting to have moved. At that time, she informed us that she had a quote from another company, she was then informed that if she sent us the quote and as long it was comparing "apples to apples" YBT VanLines, Inc. would price match a competitor’s price. [redacted] was also informed that if we arrived at her residence to pick up of her household goods and the items took up more space in our truck or there were more items than she had initially provided us with then she would have to pay for the additional cost to ship said goods. YBT VanLines, Inc. is unable to guarantee any customer, including [redacted] that the price would not exceed $5000.00. We simply ask each and every customer to review their quote, to assure accuracy. If it is a 100% accurate, then the price remains. When YBT VanLines, Inc. arrived at the residence of [redacted], doing a physical walk through, informed her that based on what she was requiring to have transported, there would be an increase in price. She agreed, upon putting the items onto the truck, the crew got close to the estimated cubic feet. At which point they informed [redacted] that she could either go to her estimate and the price would not change, or she could continue to add the additional items, and the price would increase. She was informed several times from our office that we will not transport her items for free. She chose to have the additional items shipped and this customer was charged accordingly. If you need anything further please contact me at ###-###-####. Sincerely, Faith Office Manager YBT Vanlines

I have had horrible service with this company. They have had my goods in storage for at least a week now and haven't call to update me on delivery.

Review: (I am submitting this complaint as the first step towards a lawsuit) Upon agreeing to moving services with YBT Vanlines, a representative of the company, named Johnny, devised an estimate based on square footage of my overall move. The general manager, Brittany, also spoke with me after I made a verbal agreement of services and paid a down payment. A truck would pick up my belongings in Las Vegas, NV and in Albuquerque, NM, and then deliver them to my home in Buffalo, NY. I signed a binding estimate on January **, 2016, which took care of the entire move. I was also told by the general manager, Brittany, that the price would not increase or decrease, even if my "furniture didn't fill the full space" I paid for; I would still have to pay for the extra space. The company took more than one month to pick up my belongings in [redacted] and now a dispatcher with YBT Vanlines named [redacted] who has informed me that my furniture was enroute but seems incapable of giving me an estimate as to when they will arrive despite me calling numerous times and asking her, is telling me that my furniture in my small storage unit has exceeded the square footage I paid for and that I owe $1000 more upon the delivery of my remaining items which could arrive at any day, any time since no one at the company can give me an estimated delivery time. This company thinks I'm a rich fool that has thousands of dollars in my wallet and no brain. I should bring up again that I signed a "BINDING" contract with the estimate of $2550 for the entire job, which I have already paid and the GM gave me her word that the price would never go up. I am looking at this receipt right now. I have been a very patient client and have dealt with their inconsistencies, lack of contact with me, screened phone calls, lack of professionalism, and yet they STILL want to screw me over. This ends now. I will take this to court if they refuse to knock off the extra $1000.Desired Settlement: Deliver my items for no additional charges. $2550 was what was agreed upon and that has already been paid to this company.

Business

Response:

I have been in contact with the customer today and explained to her that I needed to look over the paperwork to see what was different on her inventory and what was actually picked up. She admitted to me that she wasn't completely sure of what was in the storage unit we picked up in New Mexico. I told her to give me a couple of days and I would get back with her after I had gotten the file and was able to check everything out. I'm sure she's aware that no moving company can possible move customers things at no cost. We still have to pay for fuel, labor etc... I am still looking into the matter as I told her I would and I will contact her as I said I would on Friday. I am doing my due diligence on this matter to make sure I know what transpired. Before I can give her any proper answer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Never had a returned call even though I've left dozens of messages over the last 4 weeks. Stuff was broken and lost. I have tried to contact the company for a week and still no return calls or emails.Desired Settlement: Contact from Britney at YBT vanlines. Adjusted bill for broken items, lost items, & for hassle of contacting them multiple times daily with no response

Business

Response:

We have spoke to the customer after correcting our phone problems. Spoke to her today, 09/**/2015. Provided customer with instructions on how to file a claim for damages.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Significant increase in moving charge over the original bid offer, required after they had loaded the items.Desired Settlement: Honor the bid offered, with a minimal increase for a handful more boxes. Not $4,000 more

Business

Response:

customer contracted with YBT Vanlines to move their household goods from Utah TO Georgia. When we showed up on 7-** and did our intial visual estimate, we noticed that the customer had many more items, therefore we did a " revised estimate" for the extra items that were not on the inventory initially. customer had a choice to cancel before we started working but chose to sign the paperwork so we can start working.I have all signed documentation upon request

Review: The nature of this complaint could also be customer service issuer, delivery issue, sales issue, etc. I hired YBT Vanlines to move my small studio apartment (no furniture, all boxes of stuff) from NYC to Addison, TX. Everything leading up to the move went well with their sales representative who assured me (after I had done a lot of research with other movers), the benefits of going with YBT. The day of the move went well. The foreman was very kind, helpful, honest, and very good at his job (this is all despite him being 4 hours late...). I was assured the items would arrive in Texas in 7-21 days. I received a call in seven days exactly saying that the movers would be there the next day, and they were. A non-marked 18-wheel semi pulled up near my apartment, and I met [redacted], a VERY different type of foreman. He was rude, disheveled, argumentative, and demanding. He said my move was a "long" move (even though it wasn't), and I had to pay $75 for him to unpack my stuff. After calling YBT dispatcher, I learned [redacted] was hired from a different company to do this move. He then handed me a contract, that wasn't mine, saying that I had to pay the money. When I told him that it wasn't my contract, he got frustrated, screamed at me and went to look for my contract. (In the mean time, the workers he had hired here in TX to help move, apologized to me on [redacted]'s behalf, saying how horrible he is and how sorry they were.) We finally agreed on a smaller amount since my move was less than the minimum required, and I had already paid YBT in full prior to the move. The movers finished unloading everything and placing it in my apartment. [redacted] demanded my signature on the contract and was trying to hurry. I requested he do a count of the items. He refused and said they were all there. I started to do the inventory check myself, and discovered 2 boxes were missing! He huffed, and did the count himself and discovered the same thing. He shouted to the movers to look for the 2 boxes. In the mean time he is yelling at me and telling me I'm rude, I guess all because I realized he did a poor job. They came back and said the boxes weren't there. [redacted] went into the truck and looked himself. He found one box, but could not locate the other. I was livid. At this point I didn't know what box was missing, beyond that it was number 8. [redacted] said if he found it, he would ship it to me, but it would cost. I clarified that I would NOT be paying for the box to be shipped that HE lost. He then said no no, he would pay for it. I immediately call YBT, but they say there is nothing they can do until the foreman (from another company) comes back with the contract in hand. He is expected back in another week and a half. I contact the dispatcher and am assured that [redacted] is the best foreman, (yeah right), and that she will contact all the customers on the truck to see if the box was delivered to them by mistake. She never calls back. I have to call her back and find out that no one has contacted her, therefore they don't have the box, the customers don't have it, and it's not their problem, and that I need to call the claims department. At this point, I'm all unpacked and am realizing what's in the box that I'm missing. 7 years of scrapbook memories. Photos. Mementos. Irreplaceable and valuable only to me. I call YBT and speak with [redacted] who assures me the box is not in the warehouse, but that he can't do anything until he gets the contract and he will contact me when he gets it. I never hear from him. I call again. Once again get more empty promises. He says he'll check the warehouse for it. I call again and speak with others at YBT, and every time I repeat my same story because all the other times I've called it hasn't been recorded or logged. Everyone says the same thing - they'll look into it and call me back. I was even told in one call that maybe they did a miscount and didn't even have the box to begin with! No. They had it. I gave it to them. I paid them to bring it to me in TX. They lost it. They never call me back. I call the claims department and he says that he needs a report to be filed from YBT. I call YBT and they say that they don't need to do anything, that I need to first file the claim. The vicious and frustrating circle is never ending. How this huge - one - box goes missing is beyond me. YBT has bad attitudes, empty promises, and they deny wrongdoing and fault - even though despite all my calls, I know no one has really looked or really cared about where is the missing box.Desired Settlement: I don't want money. Nothing they can give me money-wise will replace the irreplaceable items they LOST. I will never use this company again. I want them to accept wrong-doing, and really truly be forced to look through the warehouse and find the box that I know is there -- as it wasn't on the truck -- or supposedly wasn't delivered by mistake to anyone else. I don't trust this company. They don't call back - they don't seem to care - they deny wrong-doing, and filing a claim isn't enough. I hope the Revdex.com gets involved to put a stop to their bad-business doing, etiquette, customer service, etc. They don't deserve to be Revdex.com company. They're not a Revdex.com company in values, work ethic, procedure, anything.

Business

Response:

Thank you for forwarding [redacted]’s complaint to our attention. YBT Van Lines works hard to safely deliver all of our customer’s belongings. Unfortunately there are times when items are misdirected or damaged and we have an established process in place to administer our customer’s claims.

We regret that one of [redacted]’s boxes was misplaced while in transit and we assure [redacted] that we searched our storage terminal and contacted the other parties on the delivery route however we were unable to locate his missing box. We will continue to keep an eye out and if and when it is located we will coordinate to return it to her. At this time we have contacted our claim administrator and have asked them to email claim forms to [redacted] so that she may be compensated for hes loss.

We certainly apologize if an affiliate’s employee did not meet the standards [redacted] experienced with YBT pickup team and will address this issue internally. Until then we ask that [redacted] submit a claim to our claim administrator, Anthem Claim Management (###-###-####). Thank You.

Review: I hired YBT Vanlines to do a move from California to Oregon the move date was 05/**/2015 . My house was under 1500 sq. ft. The quote was 1600 with crating involved of two tvs and it would be full service.. I explained to the sales rep that this was a first move and that I would be packing most of my things. He sent me a draft of the items about two days before the move but was missing some items that we discussed on the paper... He was not clear when doing the walk through of what things were called. Our couch that was actually a sectional was confirmed as love sofa. My partners desk was not asked and or confirmed if it needed to be crated and that as well needed to be crated. In all there as major miscommunication and multiple switches between management and our total for the move came out to $3400 triple the cost of what we anticipated... We were promised a 3-6 day move from Caifornia to Oregon, which I confirmed 4x because we would be driving with my 6month old daughter and that we would need things within a week. They promised us multiple times and assured me that are things would be.. Our move was 05/**/2015 and it is now 06/**/2015 and we have still not received or no when our things will be at our house.. We have spoken to multiple people saying they would adjust things and now have said oh well there's nothing we can do basically... Also they hassled is as out a cashiers check which they said they would take.. They said they couldn't cash it and we were stunned... We asked for reasonings they said it didn't work and finally kept asking and they said well we just didn't want to take them because they had some issues with checks before.. I asked for them to fix the price because this is absolutely not what we discussed and that it has impacted us tremendously... Please help!Desired Settlement: A major billing adjustment and or refund... We agreed to 1600 we are expecting at this point that we are so disappointed...

Business

Response:

In regards to Complaint # [redacted], [redacted], please find our response as follow:[redacted] was quoted for exactly the items that she provided us with. The only way she could have been charged more or less is if SHE decided to take more or less Household Goods with her. In this case she decided to ship more items than she had originally told us about and neglected to let us know there was additional items. Therefore, she was charged accordingly. She mentioned that the price was not what we discussed, but on the flip side, the inventory that she presented to us on pick up was not what we had discussed either.[redacted] claims that she was "promised" a 3-6 day delivery. However, this is one of the first times that we have heard such a thing. To begin with, no one in our office uses the word "promise", due to the fact that we can not tell the future. We give an "estimated" time of arrival to all of our customers. This is a strict office policy.In regards to the "cashiers check hassle", it clearly states on our "Order For Service" what forms of payment we accept. We have this in writing as well as discuss it over the telephone.When [redacted] called in to complain, we did in fact provide her with a$400.00 courtesy credit. We understood that she was satisfied at that time because that is what she had told us. So, her request for a billing adjustment has already taken place.If you have any questions, please give me a call at ###-###-####.Respectfully,Britney H[redacted]Senior EstimatorGeneral ManagerYBT Vanlines, Inc.[redacted]