Ybt Vanlines

Absolute [redacted] company! Won't mention the missed pickup dates or missed delivery dates, or the hand truck that I bought for the move and shipped with them that disappeared, or the granite slab that likewise vanished, or the commercial oven that had its front glass shattered. Or that they charged me 25% more upon delivery than the high estimate.
My main complaint is that every box that was labeled "fragile" appeared to have been targeted. My power tools made it, but the wife's ceramics, in multiple plastic totes and her tea cup collection (again in a tote) arrived crushed!
Do not do business with these people!

Review: Order #[redacted]. My shipment was delivered on time from Arizona to NJ. Upon delivery, almost every large furniture item was damaged so badly it was unusable (all pictures were sent to YBT in a complaint email and the claim I filed). On top of the damages, contract was breached. As stated in the contract all furniture was to be brought into the apartment and assembled. The delivery men stated they couldn't bring my couch up because it was too big, and left it in the driveway, uncovered. My boyfriend and landlord ended bringing it up that night, without any problem. My futon was brought up in pieces and not put together - delivery people stated they didn't know how to assemble it and left it (I assembled it later in less than 45 minutes). Delivery men unassembled a table to get it up the stairs and left it unassebled, and lost 2 screws that held it together. My bed frame was not put together and box spring again was left because delivery men stated it would not fit. I contacted YBT IMMEDIATELY and have emails stating that this issue would be resolved by the owner in a timely manner. Since that email I have contacted the company 5 times via email and phone calls to receive an update on the claim and have not had ANY response. It has now been well over a full month since my furniture was "delivered" and nothing has been resolved. I had to purchase new furniture due to damages so severe the items were unusuable, bring up my own furniture, and assemble all of my furniture myself. ALL of which should have been done, as depicted in the contract by YBT vanlines.Desired Settlement: I want my money refunded for this job, as contract was breached, customer service did not respond in a timely or acceptable fashion and calls and emails were ignored.

Consumer

Response:

At this time, I have been contacted directly by Ybt Vanlines regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I contacted the company again and left a voicemail. After receiving a call back from customer service I was informed that because I put a bad review of the company publicly there's nothing the company will do for me in house. The girl said that they don't issue refunds or credits to customers who write negative reviews. I asked to speak to the manager and was transferred to a voicemail. I left a message and have not heard back since.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have spoke to the customer and at this time, we are only waiting on her insurance claim to come back. She understood this. Once the claim comes back, we are willing to offer her an additional discount. Customer understood this and she is being handled as a priority.Sincerely,Britney H[redacted]General ManagerYBT Vanlines, Inc.###-###-####

Review: I scheduled a move with YBT Vanlines. After speaking with the company several times to ensure my move was in route, which it was not at the time, they told me my items would arrive on Tuesday June **, 2013 between 8-10AM. The movers who were a subcontracted company, though YBT assured me they owned their own trucks and would deliver themselves arrived. The movers unloaded the truck, while taking inventory we realized four of our larger items were missing. The items included three dressers, and one mattress. I immediately contacted YBT who could not locate my items. Stating they spoke to the driver, who was standing next to me, and he was going to check the truck and a previous delivery. The driver did not get a call and we were the first delivery. The driver told us that after loading our items they packed in another move because they unexpectedly had additional space in the truck. When I spoke to YBT about the issue, they let me know we had two containers at their facility, but only one was unloaded. The other could not be located. After a full day of calling YBT they claim to have located the items. This was 72 hours ago. I have been in touch with YBT multiple times since to discuss a delivery date and they have not provided me one stating it will be on the next truck headed to Florida. I have also filed a previous complaint due to rude customer service and lack of correspondence.Desired Settlement: Refund in cash, check, or money order in the amount of 2200 dollars for amount of property lost, or immediate return of undamaged property. If damaged expect discount for damaged goods. Additional refund due to money spent, time, aggravation, hotels, food while waiting for deliveries due to failure to live up to contract in the amount of $400.

Business

Response:

Thank you for forwarding [redacted]’s complaint to our attention. We would like to offer the following response. While loading [redacted]’s shipment in our terminal, the warehouse manager mistakenly forgot to load one of the storage crates containing a few of [redacted]’s larger pieces. Once the mistake was discovered and the rogue crate identified YBT Van Lines made arrangements to ship the items to [redacted]. Our records show that the missing items have been delivered to [redacted]. Thank You.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The items in question were delivered in reasonable condition 10 days after the initial delivery and discovery of the crate. During this time I received no answers from YBT regarding the status of my delivery and items. Also during this time I was treated very rudely by members of the YBT staff for simply asking for an update so I could be available for delivery. I could not give adequate notice to take off work for the delivery because of this. I would like to be refunded part of my delivery cost for time spent, aggravation, and lack f customer service from the beginning.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for forwarding [redacted] response to us.

We moved [redacted] on 6/**/2013. His first available day for delivery was 6/**/13. Based on federal regulation we have 14-21 business days for delivery from the first available day that the customer requested. Customer required to fill out a long distance form where they fill out the first available delivery date and it clearly explain that from this day the company have up to 21 business day for delivery.

We completed the move before within a week from his first available day. [redacted] used to call our office few times a day and use offensive language against each and every one of our employees.

Unfortunately there was 3 items that was left at the storage and they were delivered as well.

All our phone calls are recorded and we can prove that we did spoke with [redacted] numerous time a day including his offensive words against all of us. Also we have a recording of the last time that he call our office and informed us that he submitted a claim at the B.B.B and he will remove it when he will be contact by the B.B.B

We have done everything that we could to resolve this issue. [redacted] is welcome to contact our claim department at ###-###-#### if he feel that he is in title to any compensation.

We wish him all the best and wish to resolve any issue to his satisfaction.

Sincerely

Y.B.T Van Lines