Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company is a scam. I have reported them to the FTC, FCC, and my AG. I have also taken the envelope they sent me with the enclosed information to the post office to report fraudulent activity since they are claiming to be the Yellow Pages and using their logo. They can continue all they want, but they are not getting a dime out of me. Every piece of information I receive will be given to the appropriate people to put an end to these people.
Regards,
[redacted]
Company:[redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 09/14/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself...
and services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and...
services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is a know scam. The fax they sent us was unsolicited and clearly states that this is not an invoice or bill. It was updated and signed by our secretary who thought she was updating our contact information with Yellow Book. Yellow Holding Ltd. purposely uses the Yellow Book logo on their fax to deceive people into signing what they consider a notice from a legitimate company. The charge of $1,099 for a 2-year term is written in 3-point font size and when faxed, becomes illegible. We want Yellow Holding to remove any charges on our account, remove our name from any directory they claim to have, and cease any communication with us (via fax, mail or email).
Regards,
[redacted]
Company: [redacted]Complaint ID:[redacted]Dear [redacted]We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the...
Order itself and services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]We have done a complaint to Federal Trade Commission (Rf: [redacted])If you need more information, do not hesitate to contact us.
Regards,
[redacted]
Company:[redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 09/30/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect...
of the Order itself and services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and...
services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID: [redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and...
services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
We are responding to the complaint that
you have sent to our company. Unfortunately we have to return this
to you unanswered as you have not provided us with sufficient details
to enable us to locate the contract details of this client.Please can you provide us with an
invoice or contract number for this client or a copy of their invoice
or contract. This will enable us to locate this client and respond
to you accordingly.We look forward to hearing from you,
p { margin-bottom: 0.08in; }
Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order...
itself and services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company:[redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 10/13/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company:[redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 06/11/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company:[redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 10/29/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I contacted Yellow Holding Ltd upon first learning that one of our employees corrected contact information of what was actually a solicitation for advertising from a company that uses a familiar (probably trademarked) Yellow page logo. We do in fact advertise with our local YP online and are billed directly on our telephone bill. The first I learned of this was when we received a bill. I called Yellow Holding Ltd and explained that the individual Dr [redacted] was NOT the owner of the business and has no authority to sign any contract for advertising on my behalf. I sent them a letter as well requesting in writing that they cancel all current and future bills and advertising with their company. I received a response from them refusing to do so. I have all copies and all notes for every conversation with Yellow Holding LTD. In their response they mention on many occasions about a Business to Business contract yet they feel it is legal to allow an employee's signature to be sufficient to make the contract binding. NO contract in my office is binding without my signature as the President of the corporation. I will be happy to forward to you a copy of the faxed solicitation where in a small and blurry, illegible paragraph it states that this is in fact a solicitation and contract. Their response to me upon requesting any "future" advertising with them was responded with a statement that I can only cancel 3 months prior to the end of the terms of this agreement in writing or I will be automatically renewed! They are adding a $50 reminder fee each week that the invoice is not paid. They use unethical practice by pretending they are just "updating" your office information. Nowhere on the form in legible letters does it state that they are "SOLICITING" It is so frustrating to see how a company will PREY on a young doctor or small business. Just because Dr [redacted] signed above a line that state "Authorized Signature" does NOT mean in fact that he is if fact authorized. It is Dr Peddy's signature on the form, not mine or my wife who are the only authorized parties. They do not have his or our SS# is it even possible that we could be turned into a legitimate collection agency?
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and...
services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and...
services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company is a scam. I have reported them to the FTC, FCC, and my AG. I have also taken the envelope they sent me with the enclosed information to the post office to report fraudulent activity since they are claiming to be the Yellow Pages and using their logo. They can continue all they want, but they are not getting a dime out of me. Every piece of information I receive will be given to the appropriate people to put an end to these people.
Regards,
[redacted]
Company:[redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 09/14/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself...
and services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and...
services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is a know scam. The fax they sent us was unsolicited and clearly states that this is not an invoice or bill. It was updated and signed by our secretary who thought she was updating our contact information with Yellow Book. Yellow Holding Ltd. purposely uses the Yellow Book logo on their fax to deceive people into signing what they consider a notice from a legitimate company. The charge of $1,099 for a 2-year term is written in 3-point font size and when faxed, becomes illegible. We want Yellow Holding to remove any charges on our account, remove our name from any directory they claim to have, and cease any communication with us (via fax, mail or email).
Regards,
[redacted]
Company: [redacted]Complaint ID:[redacted]Dear [redacted]We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the...
Order itself and services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]We have done a complaint to Federal Trade Commission (Rf: [redacted])If you need more information, do not hesitate to contact us.
Regards,
[redacted]
Company:[redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 09/30/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect...
of the Order itself and services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and...
services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID: [redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and...
services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
We are responding to the complaint that
you have sent to our company. Unfortunately we have to return this
to you unanswered as you have not provided us with sufficient details
to enable us to locate the contract details of this client.Please can you provide us with an
invoice or contract number for this client or a copy of their invoice
or contract. This will enable us to locate this client and respond
to you accordingly.We look forward to hearing from you,
p { margin-bottom: 0.08in; }
Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order...
itself and services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company:[redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 10/13/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company:[redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 06/11/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company:[redacted]Complaint ID:[redacted]Dear Mr. [redacted],We are in receipt of your letter of 10/29/2015 in respect of the above complaint file and as to our reply to the complaint. In our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settle. However, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sum. No doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I contacted Yellow Holding Ltd upon first learning that one of our employees corrected contact information of what was actually a solicitation for advertising from a company that uses a familiar (probably trademarked) Yellow page logo. We do in fact advertise with our local YP online and are billed directly on our telephone bill. The first I learned of this was when we received a bill. I called Yellow Holding Ltd and explained that the individual Dr [redacted] was NOT the owner of the business and has no authority to sign any contract for advertising on my behalf. I sent them a letter as well requesting in writing that they cancel all current and future bills and advertising with their company. I received a response from them refusing to do so. I have all copies and all notes for every conversation with Yellow Holding LTD. In their response they mention on many occasions about a Business to Business contract yet they feel it is legal to allow an employee's signature to be sufficient to make the contract binding. NO contract in my office is binding without my signature as the President of the corporation. I will be happy to forward to you a copy of the faxed solicitation where in a small and blurry, illegible paragraph it states that this is in fact a solicitation and contract. Their response to me upon requesting any "future" advertising with them was responded with a statement that I can only cancel 3 months prior to the end of the terms of this agreement in writing or I will be automatically renewed! They are adding a $50 reminder fee each week that the invoice is not paid. They use unethical practice by pretending they are just "updating" your office information. Nowhere on the form in legible letters does it state that they are "SOLICITING" It is so frustrating to see how a company will PREY on a young doctor or small business. Just because Dr [redacted] signed above a line that state "Authorized Signature" does NOT mean in fact that he is if fact authorized. It is Dr Peddy's signature on the form, not mine or my wife who are the only authorized parties. They do not have his or our SS# is it even possible that we could be turned into a legitimate collection agency?
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and...
services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: [redacted]Complaint ID:[redacted]Dear Mr. [redacted],We have received your letter with the complaint statement in connection with the above contract file. As a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and...
services provided. On occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detail. As a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the Customer. The contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similar. In this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being provided. The period of the contract term is also clearly stated in those terms. As a business the Order form would have been read before it was completed and signed. As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to sign. This avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or location. All Purchase Orders are received by fax and do not advertise any service. It is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasons. We have noted the statement but we do not agree with the facts. The terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two years. The name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar services. The Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business information. As the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized person. In the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signing. As you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being provided. As a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the service. The Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer Agreement. If the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasons. If there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be void. We acknowledge that the Complainant may not agree but the fees are due as invoiced. We cannot provide you with any other details on the Order itself or comment further on the issue made by the Complainant. We have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoice. The business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the business. It would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd