Company: *** *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in
respect of the Order itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: Hall & Hall IncComplaint ID:Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and services
providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I've attached the fax we receivedAs you can see, it uses the traditional Yellow Pages branding, and states that it is not a bill, but is for data verification I've done my research and the Federal and State governments are aware of this scam We cannot , in good conscience, pay for a non-existent service
Regards,
*** ***
Company: *** *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself
and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order
itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
I was told by a representative this Yellow Pages in a telephone call that they were the BC Yellow Pages and that this was a renewal of my existing add and that this was not a bill. This company held themselves out to be the BC Yellow Pages including using their logo etc except for a small squiggle under their name. I did not authorize this company to sign me up for their online internet advertising which does not have my proper business name or a correct address and I will not be paying this account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint As I stated in my original complaint, there was NO legally binding contract and NO authorized signatureOnly a corporate officer of our company can bind us in a legal contract.This absolute scam company has hundreds of complaints and is both committing fraud and is illegally harassing our company and many othersThe Canadian Government Ani-Fraud Centre has been notifiedAs well our local Royal Canadian Mounted Police will be notified if the harassment with faxed illegitimate bills does not stop immediately. To close our complaint, Yellow Holdings Ltdmust stop requesting payment for services not legally agreed upon and stop contacting our businessThis company should be investigated as soon as possible for widespread fraud
*** ***
Company: *** *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order
itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
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Company:*** ***
Complaint ID:***
Dear Mr***,
We are in receipt of your letter of 06/26/in respect of the above complaint file and as to our
reply to the complaintIn our reply we set out the facts concerning
this Order and stated that the Company although not accepting the
issues raised were prepared to reach an agreement
We regret that the matter remains
unresolved at this time and in view of the further response we shall
now direct our communications to the business in an attempt to
settleHowever, if no agreement is reached then the Company will
look to continue with such steps as may be necessary to collect the
unpaid invoice sumNo doubt you will mark your file accordingly
Yours sincerely
Yellow Holding Ltd
Company:* * *** *** **Complaint ID:***Dear Mr***,We are in receipt of your letter of 07/27/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
I have read the comments, and please note the following:
The bottom of the fax was unreadable, so by stating it's my responsibility to read all of the fine print is unacceptable
The fax was misleading and the bottom of the fax could not be read
I am prepared to take this matter to court, as I have the original documents and it is there responsibilty to ensure the contract is NOT misleading and can be read clearly
This is not the case: this company had every intention on misleading the consumer
Furthermore, when I went to cancel it when I reaceived a bill, the phone number does not exist on the document, so I faxed back my cancelation
I am more than willing to meet them in court and let the Judge decide, and I will also pursue restititution
There was no mutual consent to enter into a contract to begin withIt is their responsibilty to have the fine print legable and I would not have responded to their fax
I have also enclosed the documentation I have received within this email
Thank you for your help
*** ***
Company: *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and
services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependent upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowYellow Holding, continues to harass my company with invoices that have different amount as well as invoice dates that contradict each otherWe contacted them on 10/7/to again request them to cancel our "supposed" contract and to seize from contacting us furthermore, to then two days later receive a letter in the mail stating that our account was now sent to collectionsI would appreciate if I am helped with this matter because this is completely unacceptable.
Please feel free to contact my assistant for more details on the matter, Nadia Contractor at ###-###-####
Regards,
*** ***
Company:*** *** **Complaint ID:***Dear Mr***,We are in receipt of your letter of 09/16/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
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Company:***
Complaint ID:***
Dear Mr***,
We are responding to the complaint that
you have sent to our companyUnfortunately we have to return this
to you unanswered as you have not provided us with sufficient details
to enable
us to locate the contract details of this client
Please can you provide us with an
invoice or contract number for this client or a copy of their invoice
or contractThis will enable us to locate this client and respond
to you accordingly
We look forward to hearing from you,
Yours sincerely,
Yellow Holding Ltd
Company:*** *** *** ***Complaint ID:Dear Mr***,We are in receipt of your letter of 02/05/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.Your recent correspondence states that Yellow Holding Ltd is in someway violating the law and is a scam or fraud. This is totally incorrect and unacceptable. Yellow Holding Ltd is a genuine business providing a genuine product to customers across the globe in accordance with the terms and conditions of the Order Form. Yellow Holding Ltd received your Order Form in good faith and undertook the work in accordance with the terms of the contract.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding LtdThe link to your ad ans ordered ***
Company: *** *** * *** ***Complaint ID: ***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of
the Order itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This entire program is a scam, I am not paying anything, ever!! They misrepresented themselves using a common logo. What use is there program for my company in Western Canada? NONE!
Regards,
*** ***
Company: Arthritis Center of Southern Orange CountyComplaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in
respect of the Order itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Complaint ID:***Dear Mr***,We are in receipt of your letter of 04/27/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: *** *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in
respect of the Order itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: Hall & Hall IncComplaint ID:Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and services
providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I've attached the fax we receivedAs you can see, it uses the traditional Yellow Pages branding, and states that it is not a bill, but is for data verification I've done my research and the Federal and State governments are aware of this scam We cannot , in good conscience, pay for a non-existent service
Regards,
*** ***
Company: *** *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself
and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order
itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
I was told by a representative this Yellow Pages in a telephone call that they were the BC Yellow Pages and that this was a renewal of my existing add and that this was not a bill. This company held themselves out to be the BC Yellow Pages including using their logo etc except for a small squiggle under their name. I did not authorize this company to sign me up for their online internet advertising which does not have my proper business name or a correct address and I will not be paying this account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint As I stated in my original complaint, there was NO legally binding contract and NO authorized signatureOnly a corporate officer of our company can bind us in a legal contract.This absolute scam company has hundreds of complaints and is both committing fraud and is illegally harassing our company and many othersThe Canadian Government Ani-Fraud Centre has been notifiedAs well our local Royal Canadian Mounted Police will be notified if the harassment with faxed illegitimate bills does not stop immediately. To close our complaint, Yellow Holdings Ltdmust stop requesting payment for services not legally agreed upon and stop contacting our businessThis company should be investigated as soon as possible for widespread fraud
*** ***
Company: *** *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order
itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
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Company:*** ***
Complaint ID:***
Dear Mr***,
We are in receipt of your letter of 06/26/in respect of the above complaint file and as to our
reply to the complaintIn our reply we set out the facts concerning
this Order and stated that the Company although not accepting the
issues raised were prepared to reach an agreement
We regret that the matter remains
unresolved at this time and in view of the further response we shall
now direct our communications to the business in an attempt to
settleHowever, if no agreement is reached then the Company will
look to continue with such steps as may be necessary to collect the
unpaid invoice sumNo doubt you will mark your file accordingly
Yours sincerely
Yellow Holding Ltd
Company:* * *** *** **Complaint ID:***Dear Mr***,We are in receipt of your letter of 07/27/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
I have read the comments, and please note the following:
The bottom of the fax was unreadable, so by stating it's my responsibility to read all of the fine print is unacceptable
The fax was misleading and the bottom of the fax could not be read
I am prepared to take this matter to court, as I have the original documents and it is there responsibilty to ensure the contract is NOT misleading and can be read clearly
This is not the case: this company had every intention on misleading the consumer
Furthermore, when I went to cancel it when I reaceived a bill, the phone number does not exist on the document, so I faxed back my cancelation
I am more than willing to meet them in court and let the Judge decide, and I will also pursue restititution
There was no mutual consent to enter into a contract to begin withIt is their responsibilty to have the fine print legable and I would not have responded to their fax
I have also enclosed the documentation I have received within this email
Thank you for your help
*** ***
Company: *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and
services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependent upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowYellow Holding, continues to harass my company with invoices that have different amount as well as invoice dates that contradict each otherWe contacted them on 10/7/to again request them to cancel our "supposed" contract and to seize from contacting us furthermore, to then two days later receive a letter in the mail stating that our account was now sent to collectionsI would appreciate if I am helped with this matter because this is completely unacceptable.
Please feel free to contact my assistant for more details on the matter, Nadia Contractor at ###-###-####
Regards,
*** ***
Company:*** *** **Complaint ID:***Dear Mr***,We are in receipt of your letter of 09/16/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
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Company:***
Complaint ID:***
Dear Mr***,
We are responding to the complaint that
you have sent to our companyUnfortunately we have to return this
to you unanswered as you have not provided us with sufficient details
to enable
us to locate the contract details of this client
Please can you provide us with an
invoice or contract number for this client or a copy of their invoice
or contractThis will enable us to locate this client and respond
to you accordingly
We look forward to hearing from you,
Yours sincerely,
Yellow Holding Ltd
Company:*** *** *** ***Complaint ID:Dear Mr***,We are in receipt of your letter of 02/05/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.Your recent correspondence states that Yellow Holding Ltd is in someway violating the law and is a scam or fraud. This is totally incorrect and unacceptable. Yellow Holding Ltd is a genuine business providing a genuine product to customers across the globe in accordance with the terms and conditions of the Order Form. Yellow Holding Ltd received your Order Form in good faith and undertook the work in accordance with the terms of the contract.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding LtdThe link to your ad ans ordered ***
Company: *** *** * *** ***Complaint ID: ***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of
the Order itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This entire program is a scam, I am not paying anything, ever!! They misrepresented themselves using a common logo. What use is there program for my company in Western Canada? NONE!
Regards,
*** ***
Company: Arthritis Center of Southern Orange CountyComplaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in
respect of the Order itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Complaint ID:***Dear Mr***,We are in receipt of your letter of 04/27/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd