Company: *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order
itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and services providedOn occasions there are
issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: *** *** ***Complaint ID: ***Dear Mr***,We are in receipt of your letter of 12/23/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerely,Yellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Once again they are scammers and I am in the process of contacting the Federal Trade Commission, NH Attorney General, USPS and the telephone company They won't see a dime from me
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Company: *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself
and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependent upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company:*** *** *** ***Complaint ID:***Dear Mr***,We are in receipt of your letter of 07/06/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** ***
Complaint ID:***Dear Mr***,We are in receipt of your letter of 05/12/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: *** *** *** ***Complaint ID: ***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order
itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company:*** *** *** ***Complaint ID:***Dear MrJohnson,We are in receipt of your letter of 05/20/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: * * *** *** **Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and
services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have filed a complaint with both Canadian and US anti fraud commission as this business is a scam
Regards,
*** ***
Company:*** ***Complaint ID:***Dear Mr***,We are in receipt of your letter of 11/03/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself
and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and
services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependent upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This statement is in their response."The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free."This is an absolutely statement. The very top of their form says in large capital letters "RETURN THIS DATA VERIFICATION AND ORDER FORM BEFORE PUBLICATION DEADLINE". Then about half way down the right side of the form it says "CORRECTED CONTACT INFORATION:"I have attached a copy of the original form that I signed so you can see their actual wording.The Yellow Pages has such a good reputation it makes me sick to see it taken advantage of like this. At the top is says "Yellow Pages" and under that "Montana". The email address at the very bottom left is *** Nothing about this indicates anything other than an in-state product much less a foreign country
We want nothing to do with this company. We do NOT want to pay the fees or the original bill. We do not want them to be allowed to contact us again in any fashion.Regards,
*** ***
Company: *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the
Order itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependent upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and
services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: *** *** *** * ***Complaint ID:***Dear Mr***,We are in receipt of your letter of 01/21/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response given wasn't even addressed to me, I don't know who Mr*** is
Regards,
Becky Kelsay
Company: *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order
itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and services providedOn occasions there are
issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: *** *** ***Complaint ID: ***Dear Mr***,We are in receipt of your letter of 12/23/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerely,Yellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Once again they are scammers and I am in the process of contacting the Federal Trade Commission, NH Attorney General, USPS and the telephone company They won't see a dime from me
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Company: *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself
and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependent upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company:*** *** *** ***Complaint ID:***Dear Mr***,We are in receipt of your letter of 07/06/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** ***
Complaint ID:***Dear Mr***,We are in receipt of your letter of 05/12/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: *** *** *** ***Complaint ID: ***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order
itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company:*** *** *** ***Complaint ID:***Dear MrJohnson,We are in receipt of your letter of 05/20/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: * * *** *** **Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and
services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have filed a complaint with both Canadian and US anti fraud commission as this business is a scam
Regards,
*** ***
Company:*** ***Complaint ID:***Dear Mr***,We are in receipt of your letter of 11/03/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself
and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and
services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependent upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This statement is in their response."The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free."This is an absolutely statement. The very top of their form says in large capital letters "RETURN THIS DATA VERIFICATION AND ORDER FORM BEFORE PUBLICATION DEADLINE". Then about half way down the right side of the form it says "CORRECTED CONTACT INFORATION:"I have attached a copy of the original form that I signed so you can see their actual wording.The Yellow Pages has such a good reputation it makes me sick to see it taken advantage of like this. At the top is says "Yellow Pages" and under that "Montana". The email address at the very bottom left is *** Nothing about this indicates anything other than an in-state product much less a foreign country
We want nothing to do with this company. We do NOT want to pay the fees or the original bill. We do not want them to be allowed to contact us again in any fashion.Regards,
*** ***
Company: *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the
Order itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependent upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and
services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: *** *** *** * ***Complaint ID:***Dear Mr***,We are in receipt of your letter of 01/21/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response given wasn't even addressed to me, I don't know who Mr*** is
Regards,
Becky Kelsay