Company: *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself
and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company:*** *** ***Complaint ID:***Dear *** ***We are in receipt of your letter of 06/10/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: *** *** ** *** *** *** *** ***Complaint ID:***Dear *** ***We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise
in respect of the Order itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company:*** * ***Complaint ID:***Dear Mr***,We are in receipt of your letter of 09/08/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: *** *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order
itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company:*** *** ***Complaint ID:***Dear Mr***,We are in receipt of your letter of 10/14/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
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Company: *** *** ***
Complaint ID:***
Dear Mr***,
We have received your letter with the
complaint statement in connection with the above contract fileAs a
Company we do look to settle any issues with our Customers that may
arise in
respect of the Order itself and services providedOn
occasions there are issues that can be difficult to resolve and
delays can occur in answering Customers in detailAs a new Company
we do strive to handle any outstanding complaints as quickly as
possible but we regret that a proposal to resolve is not always
accepted by the CustomerThe contract file is then passed to our
Legal Department for further action in an attempt to resolve and to
avoid possible court action being taken
We are disappointed that complaints do
arise but due to the nature of the business the complaints received
from Customers can be similarIn this matter we do not agree with
the statement that the business has made but we shall look to contact
the business further to seek an agreement and deal with the issues
raised in more detail, if possible
We would advise that all Customers have
signed an Order form which sets out the terms of the business and the
fees that are payable for the services being providedThe period of
the contract term is also clearly stated in those termsAs a
business the Order form would have been read before it was completed
and signedAs with other Companies in this sector all Orders have to
be signed by an authorized person and the Order form only allows for
an authorized person to signThis avoids any issues being raised
after the Order form is received by the Company and the work
undertaken
This Company, as an online business
directory service provider does not employ any Representatives to
contact a business by telephone to secure new contracts or make any
visits to a business office or locationAll Purchase Orders are
received by fax and do not advertise any serviceIt is for each
business to read the terms and decide if they require the service and
complete the Purchase Order
There are occasions as in this contract
when a business completes the Order form and later argues that the
contract is not valid for a number of reasonsWe have noted the
statement but we do not agree with the factsThe terms of the
contract are clear and there is certainly no misrepresentation within
the terms as to the fees payable and the contract period of two
yearsThe name of the Company which provides the service is also
shown throughout the Order form and cannot be confused with any other
Company that provides similar servicesThe Company makes it clear
that the service is being provided by Yellow Holding Ltd
The Company also makes it clear that
the Order is for services and is not a form to update business
informationAs the fees are set out for the service a business
cannot later argue that they only signed the form as they believed
the service being provided was free
The Company will also only issue an
invoice after the work was undertaken and only if the Order form is
completed correctly and signed by an authorized personIn the event
of non payment the Company will always send reminder letters and
attempt to contact the business by telephone to discuss the account
and non payment
There are also occasions where the
Order form may not have been read in detail by the business prior to
completion and signingAs you will understand this does not provide
the business with a reason to argue that the Company was misleading
them or failed to set out all the terms as to the services being
providedAs a business they are responsible to read all terms and if
they are unclear in any way then contact the Company for
clarification or make a decision not to complete and order the
serviceThe Company cannot be responsible for any failures on the
part of the business in returning the Order
If a cancellation is requested then it
will consider the reasons but as with any business to business
contract there is no requirement for a cancellation clause to be
inserted within the terms as in the case of a Consumer AgreementIf
the work has been undertaken and an invoice issued then the Company
will unlikely agree to cancel but it is dependant upon the reasons
If there is an issue then the Company will look to resolve and reach
an agreement
In this matter there does not appear to
be any valid reasons or merit in the complaint as to why the contract
should be cancelled or be voidWe acknowledge that the Complainant
may not agree but the fees are due as invoicedWe cannot provide you
with any other details on the Order itself or comment further on the
issue made by the ComplainantWe have dealt generally with the
contract and procedures but we will look to discuss this further with
the business and would ask that the business contact the Company so
as to seek an agreement regarding the unpaid invoiceThe business
should not ignore the invoice
We must advise that the Company will
not at this time cancel the contract or invoice unless an agreement
can be reached with the businessIt would look to take further
action to recover all the fees invoiced and the business must be ware
of such action if an agreement is not reached
Would you please forward a copy of this
letter to the business and we await hearing from them so as to
discuss the contract account in more detail
Yours sincerely
Yellow Holding Ltd
Company: *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order
itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Because of their deceptive business practices previously explained, WE HAVE BEEN ADVISED by the Revdex.com LAST YEAR in 2014 and AGAIN THIS YEAR 2015 NOT TO PAY ANY YELLOW PAGE BILL!!!We have previously directly notified YELLOW PAGES about Revdex.com's recommendation by company letters...and they just keep sending bills with RAPIDLY increasing $ amounts!!Thank you for your professional assistance Revdex.com!!!
Regards,
*** ***
Company: *** *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order
itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Complaint ID:***Dear Mr***,We are in receipt of your letter of 04/21/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and
services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business's response is the same cut and paste answer given to many other businesses, they respond to so many complaints that they can't even take the time to change their response to include my name. This isn't a new company & this isn't a new fraudulent attempt
We have also received a letter from the company's legal department threatening to affect our business's credit if we don't pay their fraudulent invoice (attached)
We have filed this case with the Ohio Attorney General's Office and also the FTC
Desired Settlement:
This is fraudulent solicitation and we will not pay for this serviceWe require Yellow holding Company Ltdto cancel their “service”, cancel their invoice, cancel reminder fees, cancel notices from their legal department, and stop all correspondence with our company
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have asked Yellow Holding
Ltdto stop contacting me via email/phone/letters and fax to our business and
they continue to do soI know this is illegal and unethical business behavior
and I have no intent on paying a false/misleading marketing scheme as they are
clearly impersonating Yellow Pages and have scammed many hardworking small
businessesCease and desist this matter as we have not been provided any
services by this fraudulent businessWe also stated that if their services
were to be accepted, an officer of the company would have to sign the contract
and that did not happenAlthough Yellow Holding, Ltdclaim to have methods to
contact them to handle the disputes in house, it appears as though they do not
I would like for Yellow Holding LTD to discontinue any communications with our
company, including any collection efforts for their perceived requested
services
In addition, we have forwarded
all of the documentation onto our lawyers and have contacted the Attorney
Generals Office, the Federal Trade Commission and The United States Postal
Inspection Service for abuse of the USPS
Regards,
*** ***
Company: *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself
and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependent upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: *** *** *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the
Order itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: *** ** *** **Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself
and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I disagree with the assertions in the response by Yellow Holding that the "terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable" in the unsolicited fax that they sent to our business The "walking fingers" logo is a clear misrepresentation and deceptive practice as is the name of this fraudulent company, which both are meant to make you think you are dealing with the reputable Yellow Pages, not Yellow Holding In fact, the address on the form is: *** It was not clear to the receptionist who saw this deceptive fax that it was anything other than a verification of a valid Yellow Pages listing The response from Yellow Holdings states in the third paragraph, "As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an an authorized person to sign." As I stated in my phone call to *** on 5/19/and also in the letter of the same date, and in our initial complaint, our receptionist is not authorized to sign on behalf of our company.Given that the first communication we received from Yellow Holdings was a "FIFTH REMINDER" dated on 5/19/with an invoice date of 3/24/and then "REMINDER FEE" dates of: 3/31/2014, 4/14/2014, 4/22/2014, 5/5/and 5/19/2014, and then nothing for months after my letter to them on 5/19/explaining that we did not want their listing and the "order form" was not signed by an authorized person at our business, we do not believe this to be a legitimate billing In investigating Yellow Holdings, I went to their website about us section where they say at the top in a yellow text bubble, "We are advertise you!" and list their Products and Services as, "Commercial roofing, Premium Denim, Boat storage, New and used, Tuxedos, Structurals etc., Coffeemaker etc., Multifocals, Pavement maintenance, Oral pathology, Check engine light, Vaccines, Life & Health, Nutone music & sound, Injuries, Xcavating, Chinese medicine, Design & custom jewelry, Readers." It is clear that this is not a legitimate business, and we will not be making any payments for the reasons above We will also be filing complaints with the State Attorney General and the FTC.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Company: *** *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself
and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself
and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company:*** *** ***Complaint ID:***Dear *** ***We are in receipt of your letter of 06/10/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: *** *** ** *** *** *** *** ***Complaint ID:***Dear *** ***We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise
in respect of the Order itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company:*** * ***Complaint ID:***Dear Mr***,We are in receipt of your letter of 09/08/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: *** *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order
itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company:*** *** ***Complaint ID:***Dear Mr***,We are in receipt of your letter of 10/14/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
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Company: *** *** ***
Complaint ID:***
Dear Mr***,
We have received your letter with the
complaint statement in connection with the above contract fileAs a
Company we do look to settle any issues with our Customers that may
arise in
respect of the Order itself and services providedOn
occasions there are issues that can be difficult to resolve and
delays can occur in answering Customers in detailAs a new Company
we do strive to handle any outstanding complaints as quickly as
possible but we regret that a proposal to resolve is not always
accepted by the CustomerThe contract file is then passed to our
Legal Department for further action in an attempt to resolve and to
avoid possible court action being taken
We are disappointed that complaints do
arise but due to the nature of the business the complaints received
from Customers can be similarIn this matter we do not agree with
the statement that the business has made but we shall look to contact
the business further to seek an agreement and deal with the issues
raised in more detail, if possible
We would advise that all Customers have
signed an Order form which sets out the terms of the business and the
fees that are payable for the services being providedThe period of
the contract term is also clearly stated in those termsAs a
business the Order form would have been read before it was completed
and signedAs with other Companies in this sector all Orders have to
be signed by an authorized person and the Order form only allows for
an authorized person to signThis avoids any issues being raised
after the Order form is received by the Company and the work
undertaken
This Company, as an online business
directory service provider does not employ any Representatives to
contact a business by telephone to secure new contracts or make any
visits to a business office or locationAll Purchase Orders are
received by fax and do not advertise any serviceIt is for each
business to read the terms and decide if they require the service and
complete the Purchase Order
There are occasions as in this contract
when a business completes the Order form and later argues that the
contract is not valid for a number of reasonsWe have noted the
statement but we do not agree with the factsThe terms of the
contract are clear and there is certainly no misrepresentation within
the terms as to the fees payable and the contract period of two
yearsThe name of the Company which provides the service is also
shown throughout the Order form and cannot be confused with any other
Company that provides similar servicesThe Company makes it clear
that the service is being provided by Yellow Holding Ltd
The Company also makes it clear that
the Order is for services and is not a form to update business
informationAs the fees are set out for the service a business
cannot later argue that they only signed the form as they believed
the service being provided was free
The Company will also only issue an
invoice after the work was undertaken and only if the Order form is
completed correctly and signed by an authorized personIn the event
of non payment the Company will always send reminder letters and
attempt to contact the business by telephone to discuss the account
and non payment
There are also occasions where the
Order form may not have been read in detail by the business prior to
completion and signingAs you will understand this does not provide
the business with a reason to argue that the Company was misleading
them or failed to set out all the terms as to the services being
providedAs a business they are responsible to read all terms and if
they are unclear in any way then contact the Company for
clarification or make a decision not to complete and order the
serviceThe Company cannot be responsible for any failures on the
part of the business in returning the Order
If a cancellation is requested then it
will consider the reasons but as with any business to business
contract there is no requirement for a cancellation clause to be
inserted within the terms as in the case of a Consumer AgreementIf
the work has been undertaken and an invoice issued then the Company
will unlikely agree to cancel but it is dependant upon the reasons
If there is an issue then the Company will look to resolve and reach
an agreement
In this matter there does not appear to
be any valid reasons or merit in the complaint as to why the contract
should be cancelled or be voidWe acknowledge that the Complainant
may not agree but the fees are due as invoicedWe cannot provide you
with any other details on the Order itself or comment further on the
issue made by the ComplainantWe have dealt generally with the
contract and procedures but we will look to discuss this further with
the business and would ask that the business contact the Company so
as to seek an agreement regarding the unpaid invoiceThe business
should not ignore the invoice
We must advise that the Company will
not at this time cancel the contract or invoice unless an agreement
can be reached with the businessIt would look to take further
action to recover all the fees invoiced and the business must be ware
of such action if an agreement is not reached
Would you please forward a copy of this
letter to the business and we await hearing from them so as to
discuss the contract account in more detail
Yours sincerely
Yellow Holding Ltd
Company: *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order
itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Because of their deceptive business practices previously explained, WE HAVE BEEN ADVISED by the Revdex.com LAST YEAR in 2014 and AGAIN THIS YEAR 2015 NOT TO PAY ANY YELLOW PAGE BILL!!!We have previously directly notified YELLOW PAGES about Revdex.com's recommendation by company letters...and they just keep sending bills with RAPIDLY increasing $ amounts!!Thank you for your professional assistance Revdex.com!!!
Regards,
*** ***
Company: *** *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order
itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Complaint ID:***Dear Mr***,We are in receipt of your letter of 04/21/in respect of the above complaint file and as to our reply to the complaintIn our reply we set out the facts concerning this Order and stated that the Company although not accepting the issues raised were prepared to reach an agreement.We regret that the matter remains unresolved at this time and in view of the further response we shall now direct our communications to the business in an attempt to settleHowever, if no agreement is reached then the Company will look to continue with such steps as may be necessary to collect the unpaid invoice sumNo doubt you will mark your file accordingly.Yours sincerelyYellow Holding Ltd
Company: *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself and
services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business's response is the same cut and paste answer given to many other businesses, they respond to so many complaints that they can't even take the time to change their response to include my name. This isn't a new company & this isn't a new fraudulent attempt
We have also received a letter from the company's legal department threatening to affect our business's credit if we don't pay their fraudulent invoice (attached)
We have filed this case with the Ohio Attorney General's Office and also the FTC
Desired Settlement:
This is fraudulent solicitation and we will not pay for this serviceWe require Yellow holding Company Ltdto cancel their “service”, cancel their invoice, cancel reminder fees, cancel notices from their legal department, and stop all correspondence with our company
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have asked Yellow Holding
Ltdto stop contacting me via email/phone/letters and fax to our business and
they continue to do soI know this is illegal and unethical business behavior
and I have no intent on paying a false/misleading marketing scheme as they are
clearly impersonating Yellow Pages and have scammed many hardworking small
businessesCease and desist this matter as we have not been provided any
services by this fraudulent businessWe also stated that if their services
were to be accepted, an officer of the company would have to sign the contract
and that did not happenAlthough Yellow Holding, Ltdclaim to have methods to
contact them to handle the disputes in house, it appears as though they do not
I would like for Yellow Holding LTD to discontinue any communications with our
company, including any collection efforts for their perceived requested
services
In addition, we have forwarded
all of the documentation onto our lawyers and have contacted the Attorney
Generals Office, the Federal Trade Commission and The United States Postal
Inspection Service for abuse of the USPS
Regards,
*** ***
Company: *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself
and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependent upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: *** *** *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the
Order itself and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Company: *** ** *** **Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself
and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I disagree with the assertions in the response by Yellow Holding that the "terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable" in the unsolicited fax that they sent to our business The "walking fingers" logo is a clear misrepresentation and deceptive practice as is the name of this fraudulent company, which both are meant to make you think you are dealing with the reputable Yellow Pages, not Yellow Holding In fact, the address on the form is: *** It was not clear to the receptionist who saw this deceptive fax that it was anything other than a verification of a valid Yellow Pages listing The response from Yellow Holdings states in the third paragraph, "As with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an an authorized person to sign." As I stated in my phone call to *** on 5/19/and also in the letter of the same date, and in our initial complaint, our receptionist is not authorized to sign on behalf of our company.Given that the first communication we received from Yellow Holdings was a "FIFTH REMINDER" dated on 5/19/with an invoice date of 3/24/and then "REMINDER FEE" dates of: 3/31/2014, 4/14/2014, 4/22/2014, 5/5/and 5/19/2014, and then nothing for months after my letter to them on 5/19/explaining that we did not want their listing and the "order form" was not signed by an authorized person at our business, we do not believe this to be a legitimate billing In investigating Yellow Holdings, I went to their website about us section where they say at the top in a yellow text bubble, "We are advertise you!" and list their Products and Services as, "Commercial roofing, Premium Denim, Boat storage, New and used, Tuxedos, Structurals etc., Coffeemaker etc., Multifocals, Pavement maintenance, Oral pathology, Check engine light, Vaccines, Life & Health, Nutone music & sound, Injuries, Xcavating, Chinese medicine, Design & custom jewelry, Readers." It is clear that this is not a legitimate business, and we will not be making any payments for the reasons above We will also be filing complaints with the State Attorney General and the FTC.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Company: *** *** *** ***Complaint ID:***Dear Mr***,We have received your letter with the complaint statement in connection with the above contract fileAs a Company we do look to settle any issues with our Customers that may arise in respect of the Order itself
and services providedOn occasions there are issues that can be difficult to resolve and delays can occur in answering Customers in detailAs a new Company we do strive to handle any outstanding complaints as quickly as possible but we regret that a proposal to resolve is not always accepted by the CustomerThe contract file is then passed to our Legal Department for further action in an attempt to resolve and to avoid possible court action being taken.We are disappointed that complaints do arise but due to the nature of the business the complaints received from Customers can be similarIn this matter we do not agree with the statement that the business has made but we shall look to contact the business further to seek an agreement and deal with the issues raised in more detail, if possible.We would advise that all Customers have signed an Order form which sets out the terms of the business and the fees that are payable for the services being providedThe period of the contract term is also clearly stated in those termsAs a business the Order form would have been read before it was completed and signedAs with other Companies in this sector all Orders have to be signed by an authorized person and the Order form only allows for an authorized person to signThis avoids any issues being raised after the Order form is received by the Company and the work undertaken.This Company, as an online business directory service provider does not employ any Representatives to contact a business by telephone to secure new contracts or make any visits to a business office or locationAll Purchase Orders are received by fax and do not advertise any serviceIt is for each business to read the terms and decide if they require the service and complete the Purchase Order.There are occasions as in this contract when a business completes the Order form and later argues that the contract is not valid for a number of reasonsWe have noted the statement but we do not agree with the factsThe terms of the contract are clear and there is certainly no misrepresentation within the terms as to the fees payable and the contract period of two yearsThe name of the Company which provides the service is also shown throughout the Order form and cannot be confused with any other Company that provides similar servicesThe Company makes it clear that the service is being provided by Yellow Holding Ltd.The Company also makes it clear that the Order is for services and is not a form to update business informationAs the fees are set out for the service a business cannot later argue that they only signed the form as they believed the service being provided was free.The Company will also only issue an invoice after the work was undertaken and only if the Order form is completed correctly and signed by an authorized personIn the event of non payment the Company will always send reminder letters and attempt to contact the business by telephone to discuss the account and non payment.There are also occasions where the Order form may not have been read in detail by the business prior to completion and signingAs you will understand this does not provide the business with a reason to argue that the Company was misleading them or failed to set out all the terms as to the services being providedAs a business they are responsible to read all terms and if they are unclear in any way then contact the Company for clarification or make a decision not to complete and order the serviceThe Company cannot be responsible for any failures on the part of the business in returning the Order.If a cancellation is requested then it will consider the reasons but as with any business to business contract there is no requirement for a cancellation clause to be inserted within the terms as in the case of a Consumer AgreementIf the work has been undertaken and an invoice issued then the Company will unlikely agree to cancel but it is dependant upon the reasonsIf there is an issue then the Company will look to resolve and reach an agreement.In this matter there does not appear to be any valid reasons or merit in the complaint as to why the contract should be cancelled or be voidWe acknowledge that the Complainant may not agree but the fees are due as invoicedWe cannot provide you with any other details on the Order itself or comment further on the issue made by the ComplainantWe have dealt generally with the contract and procedures but we will look to discuss this further with the business and would ask that the business contact the Company so as to seek an agreement regarding the unpaid invoiceThe business should not ignore the invoice.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement can be reached with the businessIt would look to take further action to recover all the fees invoiced and the business must be ware of such action if an agreement is not reached.Would you please forward a copy of this letter to the business and we await hearing from them so as to discuss the contract account in more detail.Yours sincerelyYellow Holding Ltd