Yelp.com

Complaint: ***
I am rejecting this response because: Thank you for your responseThe issue I'm having is we aren't the ones who have been actively seeking feedback from our clientsThis is feedback from previous customers who wanted to leave comments describing their experience and were prevented from doing soEvery time we have spoken to a rep from Yelp we were made to feel as though we were be blamed for doing something wrongI've personally been asked by many companies after receiving a service to please leave a review on Yelp however that is not what we have ever doneSo if your website is intended for the community to be able to share their experience, why have every single person been prevented from doing so with our company? I could understand if a few comments were prevented from being posted but your company has prevented all of the comments from being posted which isn't fair Given I work for a company that deals with delicate issues with Seniors and their family members, it means a great deal if a past client wants to share their experienceSo when I receive a call from a client asking why they are not able to leave feedback, what am I exactly suppose to tell them? I have already suggested having one of their family members who uses Yelp on a more frequent basis leave the feedback and that a suggestion from a Yelp repEven that didn't helpI was always a big fan of Yelp, but after this experience it makes me question whether or not I can really trust the service
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
It does not provide any resolution to the matter and does not address the falsified information provided by yelp in the performance of the advertising.
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/05/15) */
Hi ***,
Thank you for writingWe are glad to have this opportunity to address your concerns
You wrote, "I have contacted Yelp to notify them of a fake account and reviewsThey respond with a generic automated email." We assume you
are referring to D A and *** V's reviews of ***, as you've previously flagged these reviewsAs you may recall from the messages you've received from the Yelp Support team, these reviews have been evaluated and left up, as they were not found to be in violation of our guidelinesYou claim that these are fake accounts; however, Yelp does not take sides in factual disputesRather, if a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his/her review
Regards,
***
Yelp Inc

Hi ***,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your advertising program for *** *** ***You expressed concern that the early termination fee was charged when you had been informed that it would be waivedWe apologize that the early
termination fee was erroneously charged, and have refunded the early termination fee in full ($325)The refund is showing as processed on our end as of July 25, 2016, and may have taken some additional days before being reflected on your end.You also asked for a credit for the overdraft feesWe apologize for any inconvenience caused by the early termination fee being erroneously charged, but as the overdraft fees were charged by your bank and not by Yelp, we will not be able to reimburse you for themWe suggest you work directly with your bank regarding the overdraft fees.Thanks for understanding.Regards,***Yelp Inc

Hi Stephen,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for Thayercraft Industries. You expressed concern with a reviewIt looks like you are referring to the review by Arnold BWe wanted to let you know we've removed the
review by Arnold Bbecause it falls outside our Content Guidelines.For future reference, if you come across content that you feel may violate Yelp's Content Guidelines ***), please let our moderators know by reporting itYou can do so by finding the content in question, clicking the flag icon on the website or the More Options/Overflow Menu (dots) on the appYou'll need to be logged into your account to report content.To learn more, please visit:***While reporting content doesn't guarantee that it'll be removed, our team looks at every inquiry and carefully evaluates the content against our guidelinesEach case will be reviewed by our team in the order it was received. Typically, you will receive a response to your report of a review within a few business daysIf you don't believe you've received our response, please be sure to check all email and spam folders *** *** *** ** *** *** ** *** *** ***We also want to clarify that the our moderators' evaluation of reviews against our Content Guidelines is separate from actions taken by Yelp's automated recommendation softwareOne of the ways we try to help Yelp users discover local businesses is by using automated software with the goal of showcasing reliable reviewsThis means Yelp doesn’t recommend every review from every user and is automated so that it can apply the same objective standards to every business and every reviewThis is very different from other sites that tend to feature every single negative rant and positive raveThe software looks at dozens of different signals, including various measures of quality, reliability and activity on YelpWhat is recommended can change over time, and a review that is currently not recommended may be recommended on another day.Additionally, we want to be clear that Yelp treats advertisers and non-advertisers exactly alike with respect to reviewsAdvertising only buys ads and never higher ratings, removal of negative reviews or promotion of positive reviews. You'll find plenty of Yelp advertisers with negative reviews, and plenty of non-advertisers with five-star ratings across the boardFurthermore, there is zero relationship between the timing of when a review gets recommended and when a business decides to--or declines to--advertiseReviews can be recommended or not recommended days, weeks, or even months after they were first posted, and a Yelp sales representative doesn't have any influence over when that might happen. We hope you’ll take the time to watch our video about the Recommendation Software: *** *** *** *** *** *** *** *** ***Regards,HelenYelp Inc

Complaint: ***I am rejecting this response because I've never worked with a more defensive company in my lifeIf I've had any issues with any of the companies I work with since starting my own business a simple phone call solves every issue immediatelyI'm shocked how defensive and stubborn of a company you areWho knows how many months of advertising you would of received from me, if you only you admitted how completely wrong you areBut c***rly, your stuck on the contractI agree, I should of read the fine print, and I in NO WAY resolved any issues while speaking with the previous agent from your companyI will however make sure everyone knows how your company treated this situationIn your response you stated that I was under the WRONG category for advertising (which you don't have my actual category) and yet you still feel ok with taking my hard earned money from me instead of correcting the issueSo be it.Sincerely,*** ***

Hi ***,Thank you for writing back.It sounds as though you don't accept our explanation of the recommendation software, but we can only stand by our previous statementsYelp's recommendation software is an automated algorithm that attempts to weed out less reliable reviews while showcasing more reliable onesThis means that when reviews are posted to your listing, not all of them will make the cutWe acknowledge that it is not a perfect system and that even some legitimate reviews will not be recommended, but we still believe that the software as a whole makes our site more trustworthy and useful to consumers.As indicated in our prior response, the recommendation software is automated to help avoid the potential for human bias inherent in individual decision-making: we cannot reverse the software’s decisions, either to suppress an active review or to restore one that isn’t recommendedBut once again, the system is not static -- reviews may come and go as the recommendation software picks up new information.With regards to your request, "If you are not able to post all comments then I am asking you to remove all of the comments," please note that we do not have the option for businesses to opt out of reviews.We do understand the recommendation software can be frustrating at times, and your feedback is appreciatedWhen it comes down to it, all review sites face the same challenge: how to identify fake reviews among the many millions of legitimate reviewsIt's no easy task, and there is always room for improvementWe hope to be able to continually improve on this issue.Regards,***Yelp Inc

Initial Business Response /* (1000, 5, 2015/09/14) */
Hi ***,
Thank you for writingWe appreciate you bringing your concerns regarding the sales calls you received about your Yelp page for *** ***, CPA to our attention
We've gone ahead and informed our Sales team that you no
longer wish to receive any communication from themIf for any reason you continue to hear from them, please let us know at http://www.yelp.com/support/contact/questions
Regards,
***
Yelp Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hi ***,Thank you for your response.We want to reiterate that Yelp does not create new listings or remove reviews for businesses that change ownership or management but continue operate under the same the name used by prior ownership or management.For more information about our approach to business changes, please visit: ***Regards,***Yelp Inc

Hi ***,Thank you for writing again.You wrote, "If your software considers favorable responses from patients biased then your computer should be blocking every favorable response." We want to be clear that the recommendation software looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp, when determining whether or not to recommend a reviewSome reviews that are not currently recommended may be real reviews from real customers who we just don't know much about and therefore can't recommend.With regards to your comment, "I am quite sure we lost our stars due to complaints from your other hearing aid customers listed due to our highly competitive pricing that is driving the market towards *** ***I know two that are highly ranked by your company that would be apt to do that," please be assured that there is no relationship between reviews and anything having to do with Yelp Ads or the Yelp Ads sales processThere’s no amount of money a business can pay to manipulate their reviews or rating and Yelp doesn’t skew things in favor of advertisers or against businesses that don’t.You also wrote, "Until either *** *** is completely removed or our star rating is again displayed I am going to look for ways to expose your company's egregious activities." We want to reiterate that because our recommendation software is automated, the Yelp Support team cannot manually override the software to recommend or not recommend a reviewWith regards to your request that your business listing be removed, as previously stated, we don't remove business listing informationYelp is allowed to publish business names and publicly available information about businesses under the well-established fair use doctrine, as well as First Amendment principlesGenerally speaking, this means that we can display business names and trademarks "for purposes of comparison, criticism, point of reference, or any other such purpose." See *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** ***Regards,***Yelp Inc

Complaint: ***I am rejecting this response because:
It is passing the buck onto an automated system that they own and control and are therefore responsible forThey need to unlock my page, stop hiding my reviews, and just generally grow up a bit!
If their system doesn't work properly they need to fix it, not make it my problem, if this doesn't get resolved soon we will take it to the next level as well as the media if we have to
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/06/26) */
Hi ***,
Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for *** *** Productions
You expressed concern that *** N's review was not appearing on your business pageIt
looks like this user had posted her review to a duplicate page for your business, so we've gone ahead and merged the business pages: http://www.yelp.com/biz/***Additionally, it appears that this user's review is currently recommended by our recommendation softwareOur recommendation software runs on a daily basis, so the results can change day-to-dayReviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors
With regards to your concern with a negative review, the review by *** A has been evaluated by the Yelp Support team and left up, as it was not found to be in violation of our guidelinesYou claim that "the content was found to be untrue"; however, Yelp does not take sides in factual disputesRather, if a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his/her review
You might consider sending a private message to the reviewer or posting a public comment through your free business accountMany reviewers respond favorably to business owners willing to engage in constructive conversation, and at the very least, other Yelp users appreciate seeing business owners take a proactive approach to dealing with customer concernsOur hope is that by utilizing these means you will be able to rectify any misunderstandings and come to an amicable resolution
You can access your account by visiting https://biz.yelp.com/
For guidance on using your Business Account, check out https://biz.yelp.com/support/using_business_account
You also wrote, "I have been asking people who use my services to post reviews." Please note asking for reviews is not something we encourageFor one thing, most businesses tend to ask their happiest customers to write reviews, not the unhappy onesThese self-selected reviews tell only part of the story, and we don't think that's fair to consumersWe would much rather hear from members of the Yelp community who are inspired to talk about their experiences without a business owner's encouragementMore information can be found here: https://biz.yelp.com/support/review_solicitation
It's important to note that Yelp uses automated software to showcase helpful and reliable reviews from the Yelp communityAs a result, you shouldn't be surprised if our software fails to recommend the reviews that you've asked your customers to writeYour best bet to get high quality and unbiased reviews about your business is to provide a memorable and amazing customer experience - it has nothing to do with asking your customers to post on Yelp
To learn more about recommended reviews, please visit: http://www.yelp-support.com/Recommended_Reviews?l=en_US
Finally, with regards to your comment, "I feel that because I do not advertise on Yelp, I am being penalized," we want to assure you that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are treatedBusinesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertiseWe understand there are some misconceptions about this, so we invite you to visit http://www.yelp.com/advertiser_faq and http://officialblog.yelp.com/2013/05/no-yelp-doesnt-extort-small-businesses-see-...⇄ to learn more
Regards,
***
Yelp Inc

Hi ***,Thank you for writing, we are glad to have this opportunity to address your concerns regarding your advertising program for *** *** ***We are sorry to hear you were not satisfied with your advertising campaignTo be clear, while the goal of advertising on Yelp is to drive more
traffic to the business page, which may ultimately result in more customers, it is important to keep in mind that results are not guaranteed.You expressed concern with the pricing of your advertising programTo clarify, you signed up for an advertising program with $monthly fixed costs plus up to $monthly variable costs, for a monthly maximum of $The monthly fixed costs were for your featured video and enhanced profile, which included features such as competitor ad removal and a photo slideshowYour advertising package included a cost per click (CPC) program and your monthly cost per click budget cap was set at $275, which means you were charged when someone clicked on your ad and you agreed to pay up to $a month for those ad clicksIf you did not reach your monthly budget cap, you would be charged for the ad clicks you receivedHowever, if you did reach your monthly budget cap, we no longer delivered ads for your business for the remainder of the month so that you wouldn't have to pay more than you agreed to.We also want to address your comment, "I have requested on more than one occasion in writing via email that my account be closed and my contract terminated and Yelp has continued to bill me for the last months, bringing my bill up to an outstanding $with no action taken to provide me with cancellation paperwork to stop these outlandish charges from accumulating." Per the terms of your advertising agreement, we require days written notice to your account management contact if you wish to terminate your advertising programOur records indicate that our account management team received a cancellation request from you in October, and that your advertising program was terminated on October 31, due to non-paymentThat said, we have forwarded your message to the appropriate parties for their consideration.Regards,***Yelp Inc

Initial Business Response /* (1000, 5, 2015/08/13) */
Hi ***,
Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for *** ***
You expressed concern with a negative reviewWe assume you are referring to the review by
*** D, as you've previously contacted us about this reviewAs you may recall from the correspondence you've had with the Yelp Support team, the review has been evaluated and left up, as it was not found to be in violation of our guidelinesYou claim that this reviewer is an ex-employee; however, based on what we see in the review, we can't confirm that the user has a conflict of interest with the businessAdditionally, as frustrating as it may sound, we don't take the place of a court of law and make evidentiary determinationsRather, if a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his/her review
Thanks for understanding
Regards,
***
Yelp Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The above mentioned individual has never been a client of our businessI want Yelp to uphold their policy in place that an ex-employee cannot review an ex-employer!!
Here is the policy by Yelp in print: Can I report a review if I think it was posted by a former employee? Former employees aren't allowed to review their former employers, so if you see a questionable review, please report itPlease note that our moderators will only remove a review if it was clearly posted by a former employeeIt usually isn't enough to say that you don't recognize the reviewer or that it looks suspicious, so please let us know if you have specific evidence about who wrote the reviewPlease also keep in mind that we use automated software to determine which reviews to recommend to our users, so even if our moderators do not remove the review, our software may separately determine that the review isn't useful or reliable enough to show to our usersBusiness owners should also feel free to use their business accounts to publicly or privately respond to any inaccuracies in the review
Please remove the inaccurate statement by this disgruntled ex-employee as per your policy
Final Business Response /* (4000, 11, 2015/08/21) */
Hi ***,
Thank you for your response
You have attached a letter that claims *** D was an employee of *** *** and that her review should be removedHowever, as we've previously indicated, we are not in a position to verify that this user has a conflict of interest with your business, nor do we make evidentiary determinationsWe can only therefore reiterate what we previously communicated to you: if a review appears to reflect the user's personal experience and opinions, we allow the user to stand behind their review
Regards,
***
Yelp Inc
Final Consumer Response /* (4200, 13, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Is the following your policy with regard to ex-employees reviewing their ex-employers as stated on your website:
"Former employees aren't allowed to review their former employers, so if you see a questionable review, please report it
Please note that our moderators will only remove a review if it was clearly posted by a former employeeIt usually isn't enough to say that you don't recognize the reviewer or that it looks suspicious, so please let us know if you have specific evidence about who wrote the review
Please also keep in mind that we use automated software to determine which reviews to recommend to our users, so even if our moderators do not remove the review, our software may separately determine that the review isn't useful or reliable enough to show to our users
Business owners should also feel free to use their business accounts to publicly or privately respond to any inaccuracies in the review."
What is required by you as proof that this person was an ex-employee and never a client?
The reviewer, "*** D" doesn't have personal experience as she was never a client, only an employee of our business
Does Yelp hold to their policies or is it on a case by case basis?
Kindly address each question with the corresponding number
*** ***

Hi ***,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your advertising program for *** *** *** *** * *** ***.We've forwarded your message to the appropriate parties, and a manager, *** spoke with you on November 30,
to discuss your concernsAs you may recall, we are waiving the remaining balance of $76.45.Regards,***Yelp Inc

Hi Jacky,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your advertising program for Jacky*** - Alabama Real-Estate Solutions.Our records indicate you redeemed a $promotional ad credit on October 15, To redeem the $credit towards
Yelp ads, you were required to sign up for our Cost Per Click (CPC) advertising campaign and put payment information on fileYou set your Cost Per Click monthly budget at $Once the promotion runs out, advertising continues until you stop your ads through your Yelp for Business Owners Account.Your advertising program was a self-serve program, which means that ads can be turned off by the business at any time through the Yelp for Business Owners AccountDuring your ad setup there were Q&A's on the page explaining that you could stop your ads any time through the Yelp for Business Owners siteIf you only wanted to use your $promotion, you would have needed to log in and end the program once that credit was usedPlease note that we do not have the option in the self serve ad setup process for business owners to indicate that they only want to use the promotional ad credit.You claim, "It stated that it would let me know when it is time to renew again." However, details of the promotion were outlined during the siprocess, and they did not state that you would receive such a notificationAdditionally, after you signed up for your advertising program, we sent you an automated email that recapped your purchase and the details of your campaign, including that payment method on file in your account will be charged monthly, up to a maximum of $300, until cancelled.Below is a more detailed description of how the promotion was applied:October - 31, 2017- You received ad clicks which cost a total of $52.97- $of your $credit was used and you paid $0November 2017- You received ad clicks which cost a total of $169.80- You had $remaining promotional credit for this month because it was partially used towards your October ads- $of your remaining $credit was used and you paid $0December 2017- You received ad clicks which cost a total of $300- You had $remaining promotional credit for this month because it was partially used towards your October and November ads- $of your remaining $credit was used and you are responsible for $for advertising services delivered in DecemberJanuary - 9, 2018- You received ad clicks which cost a total of $190.40- You had remaining promotional credit for this month because it was used towards your October, November, and December ads- You are responsible for $for advertising services delivered in DecemberYou can view ad click and billing information in the Yelp Ads and Billing tabs of your Yelp for Business Owners Account at***You ended your advertising program on January 9, As advertising services have been delivered in accordance with the Terms ***) you agreed to, we will not be able to waive the outstanding balance of $for advertising services delivered in December and JanuaryOnce this amount is collected, you will not incur further chargesPlease note that your advertising program is billed in arrears, which means that we typically bill on the first of the month for advertising services that were delivered in the previous month, so you should expect to see a final bill on February 1, 2018.Thanks for understanding.Regards,HelenYelp Inc

Initial Business Response /* (1000, 6, 2015/12/10) */
Hi ***,
Thank you for writingWe are glad to have this opportunity to address your concerns regarding the business page for ***
You expressed concern with *** C's reviewWe appreciate your concerns for privacy and have
taken a second look at this review, but, after careful consideration, we ultimately reached a different conclusion than you about whether this review violates our termsWe do allow individuals such as business owners and service providers to be named in reviews describing a consumer interaction
In some situations, business owners may want to message the reviewer privately, or post a public response to clarify any misunderstandingsIt looks like the business page has already been claimed by some of your colleagues, and they can reach out to the reviewer via their Yelp for Business Owners Account
Regards,
***
Yelp Inc
Initial Consumer Rebuttal /* (3000, 8, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am NOT the business owner!!!
Final Business Response /* (4000, 10, 2015/12/17) */
Hi ***,
Thank you for your response
You stated that you are not the business owner, but please note that other service providers besides business owners may be named in reviews describing a consumer interactionWith that in mind, our decision to leave *** C's review up remains the same
Regards,
***
Yelp Inc
Final Consumer Response /* (4200, 12, 2015/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***,
This is an unacceptable responseI will not allow this dispute to be closed as resolvedI suppose I can agree to leave an unresolved dispute on your file which will hurt your business more in the long runThis is extremely unfair and a violation of the terms of service you are supposed to upholdThis review not only lists me, but another employee, ***
You can do what you want but unless the review is edited to remove last names or removed I will not be happy
Thank you,
*** ***

Hi ***Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for *** ***.We first want to be clear that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are treated
Businesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertiseWe understand there are some misconceptions about this, so we invite you to visit *** *** *** ** *** ***Additionally, please note asking for reviews is not something we encourageFor one thing, most businesses tend to ask their happiest customers to write reviews, not the unhappy onesThese self-selected reviews tell only part of the story, and we don’t think that’s fair to consumersWe would much rather hear from members of the Yelp community who are inspired to talk about their experiences without a business owner’s encouragementMore information can be found here: ***It's important to note that Yelp uses automated software to showcase helpful and reliable reviews from the Yelp communityAs a result, you shouldn’t be surprised if our software fails to recommend the reviews that you’ve asked your customers to writeYour best bet to get high quality and unbiased reviews about your business is to provide a memorable and amazing customer experience, rather than asking your customers to post on Yelp.As you may have read, the goal of Yelp's recommendation software is to showcase more reliable contentThe recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.Please note that the software applies the same analysis to everyone, and that it affects both positive and negative reviewsPlease also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a reviewHowever, the system is not static -- reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.To learn more about recommended reviews, please visit: ***You also asked for your business to be removed from Yelp; however, we don't remove business informationWhile some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the lawMore importantly, we believe that the public benefits from sharing their experiences with local businesses.With regards to your comment, "Yelp is essentially saying that I would need to pay and hire an attorney to have the reviews removed," if you believe a review violates Yelp's Content Guidelines (***), you can report the content by clicking the flag icon next to itYou'll need to be logged in to your account in order to view the flag icon.While reporting content doesn't guarantee that it'll be removed, our team looks at every inquiry and carefully evaluates the content against our guidelinesEach case will be reviewed by our team in the order it was receivedTypically, you will receive a response to your report within a few business daysIf you don't believe you've received our response, please be sure to check all email and spam folders (you may want to add *** ** your contact list).For instructions on how to report content, please visit: ***.Regards,***Yelp Inc

Initial Business Response /* (1000, 5, 2015/11/19) */
Hi ***,
Thank you for writingWe are glad to have this opportunity to address your concerns regarding your advertising program for ***'s *** House
As you noted, you redeemed a $promotional ad creditTo redeem the $credit
towards Yelp ads, you were required to sign up for our Cost Per Click (CPC) advertising campaign and put a credit card on fileYou set your Cost Per Click monthly budget at $Once the promotion runs out, advertising continues until you stop your ads through your Yelp for Business Owners Account
Your advertising program was a self-serve program, which means that ads can only be turned off by the business through the Yelp for Business Owners AccountIf you only wanted to use your $promotion, you would have needed to log in and end the program once that credit was usedYou wrote, "Yelp was not clear that it was the businesses responsibility to cancel the campaign," but when you signed up for Yelp self-serve advertising, in Step of your ad setup there were Q&A's on the right side of the page explaining that you could stop your ads any time through the Yelp for Business Owners site: "Can I stop any time? YesThere's no commitment or obligationJust come back to the Yelp for Business Owners site and stop your adsYou will be billed at the beginning of the next month for any clicks you bought before you cancelled."
We also wanted to let you know that we have forwarded your request to have your credit card information removed to the appropriate party
As advertising services were delivered in accordance with the Terms you agreed to when you signed up for your advertising campaign, we will not be able to offer you a refundThanks for understanding
Regards,
***
Yelp Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not disclose the terms and as I stated never need it they didIt was to be stopped by Yelp at $I do not accept their position
Final Business Response /* (4000, 9, 2015/12/04) */
Hi ***,
Thank you for your feedback
You wrote, "It was to be stopped by Yelp at $100." However, the self-serve advertising program you signed up for does not automatically terminate once the $credit runs outRather, advertising continues until the business ends their ads through the Yelp for Business Owners Account, as noted in the Q&As when you signed up for your self-serve advertising programAdditionally, you could have logged in to your account at https://biz.yelp.com/ at any time to see the status of your campaign and monthly budget from the Yelp Ads tab
Regards,
***
Yelp Inc
Final Consumer Response /* (4200, 11, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again, I never stopped the adYelp stopped the adWhen I called I made that very clear and you had no explanation why Yelp stopped the adYelp should have stopped the ad at $I never authorized or was made clear it would run till stopped which was obviously not trueRefund required due to deceptive business practicesWhy did Yelp stop the ad at $48.33? Why did you not try to steal moreWe're is the statement that Yelp will stop ad at $48.33?

Hi ***,Thank you for writingWe are glad to have this opportunity to address your concerns.You expressed concern a review and photoIt looks like you are referring to the content posted by *** * to the business page for *** *** ***, as you recently reported this contentAs you may
recall, the review and photo have been evaluated by the Yelp Support team and left up, as they were not found to be in violation of our guidelines.You claim that "picture and the review are falsely portraying" you; however, Yelp does not take sides in factual disputesRather, If a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his or her review.We've decided not to remove the photo that you brought to our attention because it does appear to violate anyone's reasonable expectation of privacyFor example, most photos that are taken in public or of private property that is open to the public do not violate a privacy right. Regard,***Yelp Inc