Yelp.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:
While it is the same answer the customer service representative I phoned in on gave me, it does not address the core issue that the program has no way to notify me of my status via an automated system unless I opt into that programNor does it send out compulsory billing statements, as literally every other service under the sun that does online business does
If my website provider charges me for excess bandwidth for monthly usage, I get an automatic warning, and a statement of the costs incurred
If my cell phone provider detects I have gone over my data or messaging limits for the month, I get a warning email, and a notice of what the damage will be to my bill
This advertising service should be set up to give reports annually, by default, and I should have the right to receive made for any payment, just as I would through any other billing subscription service, app, or websiteIt's simpleThis is a small family company, and I cannot monitor very single transaction on every credit card statement made every monthIt should not have been up to me to log in and check to see how the ads were going, and that the campaign was still activeI feel it is Yelp's responsibility to INFORM me of any action taken against my account
Furthermore, I want the option to permanently delete the credit card data stored on file, not just disable the accountThat is a matter of privacy and security, and the fact I do not have that option is further devastating to my faith in doing any business with Yelp or its affiliates in the future
Sincerely,*** ***

Hi Jeffrey and Kristin,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your advertising program for Moo Duk Kwan *** Taekwondo.You claim that you were not aware that someone named Lisa signed your business up for an advertising program
through YelpHowever, our records indicate that when our sales representative was in touch with Lisa prior to her signing up for an advertising program, she had indicated that she was in touch with the business owner of Moo Duk Kwan*** TaekwondoBy signing the advertising agreement, Lisa was agreeing that she was acting behalf of and as an authorized representative of the business.Additionally, our records indicate that Yelp representatives were in touch with the owner of Moo Duk Kwan *** TaekwondoIt looks like a Yelp sales representative, Scott, left a voicemail for Jeff on 7/11, because we were having trouble getting in touch with LisaIt also appears that Jeff called our account management team on July 14, and that he explained he couldn't get in touch with Lisa, but that he would text Lisa and have her call YelpIt also looks like Jeff called and spoke with a member of our billing team on November 27, 2017, and that Jeff had indicated that it was a former employee of the business that had signed upHowever, the advertising program was started on behalf of the business. As advertising services were delivered in accordance with the advertising agreement that was signed on behalf of Moo Duk Kwan *** Taekwondo, we will not be able to waive the outstanding balance for the advertising services you received from May 31, to August 30, Thanks for understanding. Regards,HelenYelp Inc

Hi ***,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for ***.We wanted to let you know we've removed this Tip by *** *because it falls outside our Content Guidelines. For future reference, if you come across
content that you feel may violate Yelp's Content Guidelines (***), please let our moderators know by reporting itYou can do so by finding the content in question, clicking the flag icon on the website or the More Options/Overflow Menu (dots) on the appYou'll need to be logged into your account to report content.To learn more, please visit: ***While reporting content doesn't guarantee that it'll be removed, our team looks at every inquiry and carefully evaluates the content against our guidelinesEach case will be reviewed by our team in the order it was received.Regards,***Yelp Inc

Initial Business Response /* (1000, 5, 2015/09/03) */
Hi ***,
Thank you for writingWe are glad to have this opportunity to address your concerns regarding your advertising program for *** *** ***
We are sorry to hear you are not satisfied with your advertising campaignTo be
clear, while the goal of advertising on Yelp is to drive more traffic to the business page, which may ultimately result in more customers, we of course cannot guarantee a certain level of resultsWhen advertising with a packaged cost-per-click program, you are electing to pay every time a user clicks on your ad impressionYou are also paying for additional features such as competitor ad removal and a photo slideshow
You also expressed concern with the Revenue Estimate featureThe Revenue Estimate is an estimate of the amount of gross revenue resulting from Yelp user activitiesEstimated revenue is calculated based on Customer Leads multiplied by Revenue per Customer LeadCustomer Leads include calls to your business, clicks to your website, and other indicators that Yelpers are engaging with your businessRevenue per Customer Lead is how much the average new consumer spends at your type of business, based on some data from a survey of business owners in your category by The Boston Consulting Group (https://www.bcgperspectives.com/Images/BCG_Unlocking_the_Digital_Marketing_Pote...⇄ to this survey, the average revenue per customer in the "Professional Services" category is $286, but you can change this number to match your business
You also expressed concern with our cancellation policy and the early termination feeAs noted in your contract, you must provide days written notice to your account manager if you wish to terminate your advertising programOur records indicate that you provided a written cancellation request on August 12, 2015, so your advertising program is set to terminate as of September 11, Additionally, per the terms of your contract, early termination is subject to a fee of $As advertising services are being delivered in accordance with your contract, we will not be able to offer you a refundThanks for understanding
Regards,
***
Yelp Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello ***,
Thank you for responseUnfortunately I can't accept this because it looks like your company approach customers to sign a contract by promising revenue and sales, but not including it in the contractAfter your well paid services give nothing at all to customers, they decide to stop working with youBut, there is an early termination fee + days of paid servicesThis is the way your company earn money
My concern is that managers promised me at least 4-sales a weekBut they doesn't include this in contract
I am asking you not to charge a $cancelation fee because of this promisesI can pay for services, but not for the cancellation fee
Final Business Response /* (4000, 9, 2015/09/21) */
Hi ***,
Thank you for writing back
Yelp delivered ads in accordance with your contract, with the goal being to get your listing in front of as many potential customers as possibleThat said, we want to reiterate that Yelp does not make guarantees as to the results of advertisingAs noted in Section VI of your contract (Yelp's Disclaimer of Warranties), "Yelp specifically disclaims all warranties and guarantees regarding (I) the performance, quality and results of the ad programs."
You have again expressed concern with the cancellation policy, but as stated in your contract, we require days written notice to your account manager if you wish to terminate your advertising program
Finally, you have requested that the early termination fee be waived, but per the terms of the advertising agreement you signed, early termination is subject to a fee of $As Yelp delivered advertising services in accordance with your contract, we will not be able to waive this feeThanks for understanding
Regards,
***
Yelp Inc

Hi ***,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for ***We first want to be clear that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are treatedBusinesses
are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertiseWe understand there are some misconceptions about this, so we invite you to visit *** *** *** to learn more.You also expressed concern with the recommendation softwareAs you may have read, the goal of Yelp's recommendation software is to showcase more reliable contentThe recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviewsPlease also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a reviewHowever, the system is not static -- reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.To learn more about recommended reviews, please visit: ***Additionally, please note that actions taken by our automated recommendation software are separate from the Yelp Support team's evaluation of reviews against our Content GuidelinesFor future reference, if you come across content that you feel may violate Yelp's Content Guidelines ***), please let our moderators know by reporting itYou can do so by finding the content in question, clicking the flag icon on the website or the More Options/Overflow Menu (dots) on the appYou'll need to be logged into your account to report content.To learn more, please visit: ***While reporting content doesn't guarantee that it'll be removed, our team looks at every inquiry and carefully evaluates the content against our guidelinesEach case will be reviewed by our team in the order it was received.You expressed concern with a negative reviewIt looks like you are referring to the review by *** *** as you previously reported this reviewWe have taken another look at this review but, after careful consideration, we reached the same conclusion as before and are unable to remove the reviewIf a review appears to reflect the reviewer’s personal experiences and opinions, it is our policy to let the user stand behind his or her review.Regards,***Yelp Inc

Hi ***,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your advertising program for *** *** ***.We are sorry to hear you were not satisfied with your advertising campaignTo be clear, while the goal of advertising on Yelp is to drive
more traffic to the business page, which may ultimately result in more customers, it is important to keep in mind that results are not guaranteedWhen advertising with a Cost Per Click program, you are electing to pay every time a user clicks on your ad impressionYou are also paying for an enhanced profile, which includes features such as competitor ad removal and a photo slideshow.You wrote, "She explained that the campaign would be months and a maximum of $350." However, according to our records, it appears that your sales representative did indicate that the costs would be monthlyAdditionally, the monthly pricing was outlined in the advertising agreement you signedYou signed up for an advertising program with $monthly fixed costs plus a $monthly ad click budget, for a monthly maximum of $The monthly fixed costs were for your enhanced profileYour monthly cost per click budget cap was set at $275, which means you were only charged when someone clicked on your ad and you agreed to pay up to $a month for those ad clicksIf you did not reach your monthly budget cap, you would only be charged for the ad clicks you receivedHowever, if you did reach your monthly budget cap, we no longer delivered ads for your business for the remainder of the month so that you wouldn't have to pay more than you agreed to.It looks like your advertising program is currently set to cancel at the end of your three month term on September 6, 2016.We also forwarded your message to the appropriate parties, and it looks like a manager, Austin, reached out to you by voicemail and emailPlease feel free to reach out to Austin directly if you have further questions or concerns.Regards,***Yelp Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Bradley ***

Complaint: ***I am rejecting this response because: It is absolutely ridiculous and defies just plain common sense. If Yelp is so naïve to think that people without being asked will go to your site and write a review, especially senior citizens, all I can say is dream on. I am confident to say that not one of the Hearing Aid practices that have reviews that are on your site were given the reviews spontaneously. And for sure not by their elderly patients as they were looking through Yelp. Again my Practice along with my competitors work with senior citizens who are on average in their late 60's on up. For the most part this group of people have no idea or interest in Yelp is or for that matter Social Internet Media in general, i.e.,*** *** *** ***. As for each of my 3 patients posts not one of these people had heard of Yelp. I consider your entire review program as being manipulated internally, advertiser slanted and also discriminatory against the free speech of senior citizens, which I am one close to years old. Eventually a law suit will stick against Yelp and the truth will come out. Regards,*** ** *** *** President/CEO *** *** ***

Hi Kelsey,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for Sublime Marketing Lab. You expressed concern that there was incorrect information on your business pageWe have systems in place to keep our data accurate and timely
but from time to time, errors can occurWe've corrected the address on your business page and apologize for any inconvenience.Additionally, as you may recall from the message you recently received from the Yelp Support team, we have removed Sublime Marketing Lab from Yelp Search because it does not appear to meet our listing guidelines. Yelp is primarily intended for the review of local consumer oriented businessesGenerally if a business has a primarily online-oriented service, it will not appear in our directory and will not be eligible for a Business AccountPlease visit our Support Center for more information: *** *** With regards to your comment, "Then they began running ads on our account when no one authorized them to do so," our records indicate you redeemed a $promotional ad credit on November 3, To redeem the $credit towards Yelp ads, you were required to sign up for our Cost Per Click (CPC) advertising campaign and put payment information on fileYou set your Cost Per Click monthly budget at $Once the promotion runs out, advertising continues until you stop your ads through your Yelp for Business Owners Account. Your advertising program was a self-serve program, which means that ads can be turned off by the business at any time through the Yelp for Business Owners AccountIf you only wanted to use your $promotion, you would have needed to log in and end the program once that credit was usedDuring your ad setup there were Q&A's on the page explaining that you could stop your ads any time through the Yelp for Business Owners site.Additionally, after you signed up for your advertising program, we sent you an automated email that recapped your purchase and the details of your campaign, including that the payment method on file in your account will be charged monthly, up to a maximum of $300, until cancelled. You ended your advertising program on February 8, As advertising services have been delivered in accordance with the Terms *** you agreed to, we will not be able to offer you a refund at this timeThat said, we have forwarded your message to the appropriate parties for their considerationThanks for understanding.Regards,HelenYelp Inc

Complaint: ***I am rejecting this response because: if you look at the star review from ***She has Friend and we NEVER did business with her. It is clearly a bogus review. Also the first to review star was taken down after I refused to advertise with themYou can still see it up on MapQuest and I do have a screen shot of it,if anyone really cares to see itSomeone from Yelp called me and was clearly angry when I said I could NOT afford to advertise with them and they told me I could not afford NOT TO! Then my star review was taken downI really didn't expect Yelp to care. After reading the hundreds of complaints it is clear they don't care! But at least my complaint is on file! Perhaps someday someone will hold them accountable for their actions! Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/08/11) */
Hi ***,
Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for ***
You expressed concern with *** L's review of your businessThe review has been
evaluated by the Yelp Support team and left up, as it was not found to be in violation of our guidelinesYou claim that the review is fake; however, Yelp does not take sides in factual disputesRather, if a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his/her review
We encourage you to contact the reviewer directly using the private messaging function on our site in order to constructively address your concernsWe do not recommend that you engage in anything other than a well-meaning dialog with the reviewer in order to sort out any misunderstandings
Regards,
***
Yelp, Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response
We think Yelp.com has misunderstood our point of claim
We do accept all of opinions from customers regardless of ratingHowever, Yelp.com should verify the personal information
The reviewer named *** L was never been visited our facility
Does Yelp.com allows to leave a review with anonymous personal information?
Final Business Response /* (4000, 9, 2015/08/21) */
Hi ***,
Thank you for writing back
With regards to your comment, "The reviewer named *** L was never been visited our facility," as previously noted, Yelp does not take sides in factual disputesIf a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his/her review
You also asked, "Does Yelp.com allows to leave a review with anonymous personal information?" We encourage Yelp members to use their real names, but it isn't a requirement
Regards,
***
Yelp Inc
Final Consumer Response /* (2000, 11, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: ***I am rejecting this response because:
This could not have been handled more unprofessionally and I am very dissatisfied with YelpI work with hundreds of businesses every day and will be sure to let them know exactly how Yelp operatesI will pay the invoice because it is the right thing to doFunds are not an issue, so I do not need a payment arrangementI will also go forward with removing all of my businesses info from Yelp and let everyone know what a dishonest company Yelp really is.
Sincerely,Glenna ***

Complaint: ***I am rejecting this response because: That signature does not look like my secretary's signature, it was for a month run, with it ending after the that, any month to month was never mentioned, we never received that form that you submitted, and we have not been at that location for over years Sincerely,*** ***

Hi Mark,Thank you for your feedback.You wrote "it was never our intent to complete participation in the PCP." However, in order to redeem the promotional ad credit, you were required to put payment information on file and sign up for a Cost Per Click (CPC) advertising campaignWe also want to reiterate that you only wanted to use your $promotion, you would have needed to log in and end the program once that credit was used. With regards to your comment, "It also fails to acknowledge our attempt in August to cancel the PCP." Our records indicate your advertising program was terminated on August 8, Because your advertising program was billed in arrears, you saw a charge on September 1, for the ads you received from August - 8, 2017.You also wrote, "it disregards the advantage YELP takes by taking over days before business owners will even see the charges appear on their credit card statement, an additional weeks in our case, plenty of time to rack up more charges." As indicated in our previous response, business owners have the option to opt in to receiving billing confirmation emails in the Account Settings section of their accountBusiness owners can also log in to their Yelp for Business Owners Account at any time to see billing statements and to track their ad clicks and ad spend. Regards,HelenYelp Inc

Hi ***,Thank you for your response. We wanted to let you know we've closed *** *.'s account for violations of our Terms of Service.Regards,***Yelp Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hi ***,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for *** *** ***You expressed concern with the reviews by *** ** *** *** *We have taken a second look at these reviews but, after careful consideration, we
reached the same conclusion as before and are unable to remove the reviewsIf a review appears to reflect the reviewer’s personal experiences and opinions, it is our policy to let the user stand behind his or her reviewWith regards to your comment, "it was not an actual tenant's name," please note that while we encourage Yelp members to use their real names, it isn't a requirement.We also wanted to let you know that we have removed the photo by *** ** because it falls outside our Content Guidelines.In some situations, business owners may want to message the reviewer privately, or post a public response to clarify any misunderstandingsYou can access these features using our free accounts for business owners (*** and you can find more information about how to respond to reviews here: ***These decisions aren’t always easy, but please know we looked at this review closely before reaching our decision.Regards,***Yelp Inc

Hi ***,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for *** ***.We appreciate you bringing this to our attention, and have forwarded your note along to the appropriate partiesWe've also informed our Sales team that
you no longer wish to receive any communication from themIf for any reason you continue to hear from them, please let us know at ***Regards,***Yelp Inc

Complaint: ***
I am rejecting this response because: This fraudulent company, YELP, keeps saying they have "checked into the negative review in question" and that they are "sticking buy their original decision that it did not violate their terms"This is nonsense as the negative review was left by a former employee who was fired for theft and YELP has asked for NOTHING to prove this and their basis fir leaving this negative review are because we refuse to advertise with YELP, which is extortion. Yelp meeds to be investigated by the FBI and shut down as they are running in my option a criminal enterprise
Sincerely,
*** ***