Yelp.com

Hi ***,Thank you for your response.You wrote, "I emailed a cancelation notice and verbally told my account manager in On May and time frame." However, we were unable to locate this correspondence you are referring toCould you please forward us the emails (including headers) to ***, so that we can look into this further? Please be sure to indicate that it is in regards to Revdex.com case #***According to our records, our account management team was in touch with you throughout the month of May 2016, and we are unable to verify your claims that you told them in May that you wanted to cancel. With regards to your comment, "I was never told I had to cancel with such terms of written notice within days," this information was included in Section V, Term and Termination, of the advertising agreement you signed: "Client may terminate the Purchase Order on any day of the month by providing thirty (30) days’ written notice, including email, to Client’s account management contact at Yelp." We have attached a copy of your advertising agreement for your records.If you wish to speak with someone, please reach out to *** directly to arrange a time to speak*** provided you with her contact information in the email she sent to you on November 17, 2016.Regards,***Yelp Inc

Hi ***,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for *** *** *** * ***.You wrote, "Our company name "*** *** ***" is copy rightedThey are in violation of our copy right when advertising our business
listing on their website." We list businesses in our directory to allow consumers to read and write reviews about those businessesEven when a business owner has registered their business name as a trademark, the law protects the right of a website like Yelp to list the name, just as it protects the right of consumers to talk about what they like (and don't like) about a meal they ate, a plumber that they hired, or a car wash that they visited.You asked for your business to be removed from Yelp; however, we don't remove business informationWhile some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the lawMore importantly, we believe that the public benefits from sharing their experiences with local businesses.Additionally, we want to be clear that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are treatedBusinesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertiseWe understand there are some misconceptions about this, so we invite you to visit *** and *** to learn more.If you believe, however, that an individual has provided you with different information, we would like to investigate furtherTo that end, please provide us with the name of the individual whom you spoke with, their phone number, and the date and time of your conversation with them, if known.It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviewsPlease also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a reviewHowever, the system is not static -- reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.To learn more about recommended reviews, please visit: ***You also expressed concern with some negative reviewsIf you come across content that you feel may violate Yelp's Content Guidelines (***), please let our moderators know by reporting itYou can do so by finding the content in question, clicking the flag icon on the website or the More Options/Overflow Menu (dots) on the appYou'll need to be logged into your account to report content.To learn more, please visit: ***While reporting content doesn't guarantee that it'll be removed, our team looks at every inquiry and carefully evaluates the content against our guidelinesEach case will be reviewed by our team in the order it was received.Regards,***Yelp Inc

Hi ***,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for *** *** ***We first want to address your comment, "Yelp has taken it amongst themselves to delete any positive comments made by actual patrons of our business." It
sound like you are referring to our recommendation softwareAs you may have read, the goal of Yelp's recommendation software is to showcase more reliable contentThe recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviewsPlease also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a reviewHowever, the system is not static -- reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.To learn more about recommended reviews, please visit: ***Additionally, you wrote, "We asked them that since we are a whole new business, although we kept the same name, why can't we be allowed a clean slate? Their basic response was, that if we wanted prior negative comments erased, we would need to pay them money!" We want to be clear that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are treatedBusinesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertiseWe understand there are some misconceptions about this, so we invite you to visit *** *** ***elf to learn moreWe also want to clarify that we do not create new listings or remove reviews for businesses that change ownership or management but continue to leverage the goodwill in the name used by prior ownership or managementFrom a consumer perspective, the businesses appear to be the same.If you believe, however, that an individual has provided you with different information, we would like to investigate furtherTo that end, please provide us with the name of the individual whom you spoke with, their phone number, and the date and time of your conversation with them, if known.Regards,***Yelp Inc

Hi ***,You have again alleged that Yelp is manipulating your reviews because you declined to advertiseHowever, with respect to reviews, paying businesses have absolutely no advantageThe recommendation software does not distinguish between advertisers and free listings, and the revenue side of our business operates independently of the content side of our business, just as a newspaper might put a firewall between their advertising and reporting functions.We recognize that there have been news stories alleging that Yelp manipulates reviews and ratings to reward advertisers, yet these allegations are not based in factPlease consider:Third party research (such as *** *** School) has debunked this conspiracyCourts have rejected the conspiracy due to the lack of any fact-based evidenceA simple search across the site proves that non-advertisers often have excellent and 5-star ratings while many advertisers have low ratings.Please be assured that there is no relationship between reviews and anything having to do with Yelp Ads or the Yelp Ads sales processThere’s no amount of money a business can pay to manipulate their reviews or rating and Yelp doesn’t skew things in favor of advertisers or against businesses that don’t.As we've previously noted, because our recommendation software is automated, the Yelp Support team cannot manually override the software to recommend or not recommend a reviewThat said, our recommendation software runs on a daily basis, so reviews that aren't currently recommended may be recommended in the future, and vice versa.Finally, we want to address your comment, "you put other store's negative and possitive reviews at the start of my reviews with only a tiny label saying they are for other stores." It sounds like you are referring to the ads that appear on your pageYelp has advertising programs that allow businesses to display their listings on search results and on related business pagesThis is meant to enhance the user experience by suggesting relevant businesses that Yelp's users may not have previously consideredThese Yelp Ads are differentiated from your reviews by a yellow border, and are labeled "Ad" next to the advertiser's name.Regards,***Yelp Inc

Complaint: ***I am rejecting this response because:
Dear Ms***,
I am writing back in response to your answerLet me begin by responding to *** *** reviewYou stated that "*** *** review update of *** *** *** *** was removed because it fell outside our Content Guidelines," however the review is still postedAlso, you claimed "*** *** *** were also evaluated by the Yelp Support team and left up, as they were not found to be in violation of our guidelinesIf a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his or her review." The term "appears" is concerning to meI am clearly stating I don't know these individuals, nor have they come to my day care for a visit. I'm not sure how a computerized system can indicate whether an individual is providing valid informationOther clients have left reviews, which have not been properly posted on your site. This tells me that your system is failing to identify actual clients of mineThis means any person would be able to write a review, and because the system "assumes" the individual is telling the truth, will post it on the site for any potential client to see
In terms of your comment "Please be assured that there is no relationship between reviews and anything having to do with Yelp Ads or the Yelp Ads sales process," I do not have the information for the individuals who have called me asking for moneyThis occurred a couple of years ago, and I thought it would be important for you to be aware of what's going on
You claim that "The rest are posted below and don’t factor into the business’s overall star rating." This makes no sense to me because I am clearly stating that these reviews were written by actual clientsI don't understand how I could have reviews, but only are posted, which happen to be the only low rated reviewsThis, to me, is a scamIf you don't take these reviews down, then I would like my business to be taken off your website
Sincerely,*** ***

Hi ***,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for *** *** ***You expressed concern with the recommendation softwareAs you may have read, the goal of Yelp's recommendation software is to showcase more reliable
contentThe recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviewsPlease also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a reviewHowever, the system is not static -- reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.To learn more about recommended reviews, please visit: ***Regards,
***Yelp Inc

Complaint: ***I am rejecting this response because:
This is a deceptive practice, the method in which you bill for ***-services I have asked repeatedly for an invoice or other proof of services provided yet that has not been provided
Services were cancelled and further payments were not authorized because services were cancelled
Acceptable terms have been suggested by me
Sincerely,*** ***

Complaint: ***1865I am rejecting this response because: there are reviews of great accolade that are not being put in an easily visible position
this gives ppl a skewed view to form an opinion of mine and other companies
no other review entity i.e*** *** *** *** etc hides reviews or has some skewed software excuse of hiding reviews good or bad in my case you are hiding tremendous reviews from ppl
I have been in this business on the same street for years no one else can come close to that mark
my company handles I've clients a year over 60% repeat business
its not right that your so called software injures companies like mine by hiding and NOT INCLUDING even their rating in a total score
it needs to be corrected
the rest of your statement about search engines etc don't matter to me showing truth is what matters not hiding the truth
Sincerely,*** ***

Hi ***,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for *** *** ***We are sorry to hear you were not satisfied with your advertising campaignTo be clear, while the goal of advertising on Yelp is to drive more traffic to the business page, which may ultimately result in more customers, it is important to keep in mind that results are not guaranteedWhen advertising with a Cost Per Click program, you were electing to pay every time a user clicked on your ad impressionYou were also paying for enhanced profile features, including a Call To Action button, a photo slideshow, and competitor ad removal.You wrote, "they promised me that my Company would be elevated from being ranked in the teens to next to the top of the listings under the Catagory Page, Hearing Aid Providers." To clarify, when a user is searching on Yelp for a business in a certain area, we do our best to provide that user with a Yelp Ad applicable to their searchYelp Ads appear above the natural search results, as well as on your competitors' business pages and in various other places around the websiteThe Yelp Ad is differentiated from the natural search results by a orange border, and has the notation "Ad" in next to the business name.Separate from Yelp Ads are Yelp's numbered search results, which have absolutely nothing to do with who is paying us Yelp's natural search results algorithm is designed to provide the best results based on a number of different factors including review text, ratings, and number of reviewsWhile we can't guarantee specific results or business rankings, we are always working to improve our search tool so that we can deliver the most relevant local results to our users.We also want to address your comment, "I was told that if some of my patients would write reviews it would be helpful to validate my Company." We want to clarify that asking for reviews is not something we encourageFor one thing, most businesses tend to ask their happiest customers to write reviews, not the unhappy onesThese self-selected reviews tell only part of the story, and we don’t think that’s fair to consumersWe would much rather hear from members of the Yelp community who are inspired to talk about their experiences without a business owner’s encouragementMore information can be found here: *** It's important to note that Yelp uses automated software to showcase helpful and reliable reviews from the Yelp communityAs a result, you shouldn’t be surprised if our software fails to recommend the reviews that you’ve asked your customers to writeYour best bet to get high quality and unbiased reviews about your business is to provide a memorable and amazing customer experience, rather than asking your customers to post on Yelp.As you may have read, we use automated software to recommend reviews, with the goal of showcasing the ones that best reflect the opinions of the Yelp communityThe rest are posted below and don’t factor into the business’s overall star ratingThe software does what it can with the information at hand, and regularly revisits each review as it learns moreAs a result, different reviews might be recommended on different daysYou can see reviews that aren't currently recommended by clicking on the link at the bottom of each business page.While we understand your concerns, we want to make sure you are clear that federal law bars lawsuits against websites like Yelp for the decisions they make about which reviews to post or removeSee *** ** *** *** *** *** ** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** ** *** ***To learn more about recommended reviews, please visit: ***You also expressed concern with a review that contained the text, "Please don't review this business if you received a freebie for writing this review or if you are connected in any way to the owner of employees." It looks like you are referring to the review by *** *Please note that the following text appears on the write a review page before users begin writing their review: "Your review helps others learn about great local businessesPlease don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees." It appears *** *may not have deleted all of this text when he wrote his reviewWe've decided to remove this review because the content falls outside our Content Guidelines, but please keep in mind that the user may choose to post new content that doesn't violate our terms.With regards to your comment, "my sentence on the Catagory Page disappeared as did the paragraph writeups that I put together for my Company Page," we're not sure we understand what you are referring toIf you are referring to the "review snippets" that appear on search results pages, these are determined algorithmically, like the search rankings themselves, taking into account things like keyword relevanceThe process behind this is automated, so we don't have the ability to make any manual changesIt's always possible that these review snippets could change, depending on the review activity on a business pageAdditionally, it appears the Specialties, History, and Meet the Business Owner sections that you have submitted are appearing in the From the Business section on your business listing: ***Finally, you asked for your business to be removed from Yelp; however, we don't remove business informationWhile some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the lawMore importantly, we believe that the public benefits from sharing their experiences with local businesses.Regards,***Yelp Inc

Initial Business Response /* (1000, 5, 2015/06/11) */
Hi Dr***,
Thank you for writingWe appreciate you bringing this to our attention and have forwarded your note along to the appropriate parties
It looks like you sent an email to ***@yelp.com on May 28, the same day you filed
this Revdex.com complaint, and that you have since received responses from my colleague *** on June 1, 2, and As you may recall, we have re-enabled the claiming of your business page by resetting the account, so you can now get started with claiming your page by clicking on the "Claim this business" button, or the "Work here? Claim this business" link on the business pagePlease visit our Support Center for more information: http://www.yelp-support.com/article/How-do-I-claim-my-business-page?l=en_US
You also expressed concern that you "have tried finding someone to contact through yelp and there is no way to get in touch with them." While our Yelp Support team doesn't offer phone based support, they do provide email based support through our Support Center (http://www.yelp-support.com)We've tried to include detailed answers to the questions we most frequently receive in our Support Center, but there may be situations you encounter where you'll need to contact our Support team for assistanceFor these specific situations, there are articles in the Support Center that include submission forms to inquire about the issue
Regards,
***
Yelp Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: ***I am rejecting this response because:I have many good reviews from customers I have moved.They purposely keep up reviews from the year of 2013.How is this possible.There are many people in the same situation.I did not move Tiffany ***.This person cannot provide a contract or a paid invoice or receipt.They allow this fraudulent review to stay up there forcing us to close the business.They have no respect for consumers by not even investigating the credibility of the reviews.I will take yelp to court
There is no evidence in any way, that gives that review credibility.Yelp you are garbage and so many people agree.I will see you in court.We will see what a judge thinks.I will keep taking you to small claims court every month so you can waste money on attorneys.NO PROBLEM.Sincerely,Anthony ***

Hi ***,Thank you for writingWe are glad to have this opportunity to address your concerns regarding the business page for ***.You expressed concern with the review and photos by *** *It looks you reported this content by flagging it on Yelp on April 19, and that our Support team
evaluated it and informed you of their decision to leave it up on April 21, 2017, the same day you filed this Revdex.com complaint.Our team has taken a second look at *** *.'s review, but we reached the same conclusion as before and are unable to remove the reviewWe don't take sides in factual disputes; if a review appears to reflect the reviewer’s personal experiences and opinions, it is our policy to let the user stand behind his or her review.With regards to *** *.'s photos, we have already removed these photos from the business's photo galleryHowever, since they appear to represent a more unique personal experience, the photos will still appear alongside the user's review.We only remove photos from our site if we think they violate our Content Guidelines (***), but in this case, we did not find the photos to be in violation.These decisions aren’t always easy, but please know we looked at the review and photos closely before reaching our decision.Regards,***Yelp Inc

Hi Ms***,Thank you for writing again.We understand our approach is very different from other sites that tend to feature every single negative rant and positive raveWe do our best to nurture a community of users who actively contribute reliable and useful content.Additionally, please note that reviews that are not currently recommended are accessible from a link at the bottom of each business's page, and can also be seen on a user's profile page.We also want to reiterate that the recommendation software affects both positive and negative reviewsWhile it may be tough to decipher how the recommendation software works, the rules are actually the same for every business and every review.Regards,***Yelp Inc

Hi Paul,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for Johnson Advanced Cleaning.It sounds as though you are concerned about a reviewIt looks like you are referring to the review by Toni B., which you recently reportedWe have
taken another look at this review and want to clarify our policies as they pertain to cases like this.The only people who can speak authoritatively to a situation are the people who were there when it happened, so our moderators aren't in a position to take sides when factual accounts differAs long as a review appears to reflect the reviewer's personal experiences and opinions, we'll generally allow them to stand behind their reviewOur moderators generally aren't able to consider outside information or arbitrate disputes, if there's a disagreement over the facts of a situation.With that in mind, we’ve taken another look and we stand by our original decision to leave the review up, as we did not find it to be in violation of our guidelines.It looks like you’ve already taken advantage of the messaging feature on your business account to post a public comment in response to the reviewYou also have the ability to directly message the reviewer; you can learn more at ***For additional guidance on using your business account, visit***Regards,HelenYelp Inc

Initial Business Response /* (1000, 5, 2016/03/14) */
Hi ***,
Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for Red Iguana Hair & Nail Studio
We are sorry to hear you were not satisfied with your advertising campaign
To be clear, while the goal of advertising on Yelp is to drive more traffic to the business page, which may ultimately result in more customers, it is important to keep in mind that results are not guaranteedWhen advertising with a Cost Per Click program, you are electing to pay every time a user clicks on your ad impressionYou are also paying for an enhanced profile, which includes features such as competitor ad removal and a photo slideshow
It looks like a manager, *** was in touch with you after you filed this complaintAs you may recall, your advertising program is set to cancel on March 30, and we are waiving the early termination fee of $
We also want to clarify that a business's advertising status does not affect how the reviews on its listing are treatedBusinesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertiseWe understand there are some misconceptions about this, so we invite you to visit http://www.yelp.com/advertiser_faq and https://www.yelpblog.com/2013/05/no-yelp-doesnt-extort-small-businesses-see-for-...⇄ to learn more
With regards to your concerns with the recommendation software, as you may have read, the goal of Yelp's recommendation software is to showcase more reliable contentThe recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp
It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviewsPlease also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a reviewHowever, the system is not static reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors
To learn more about recommended reviews, please visit: http://www.yelp-support.com/Recommended_Reviews?l=en_US
Regards,
***
Yelp Inc
Initial Consumer Rebuttal /* (3000, 7, 2016/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not wish to stay until the end of the monthAll the reps did was lieOne lied about the cancellation5he other lied about being her manager and tried to cover her mistakes by lying more about the status of my accountI don't want the campaign to run for march, I asked that it was terminated immediately since I do not wish to waste my money advertising with a company who condones their staff lying and causing me so much stressThere was zero activity increases since I signed and I don't feel I should pay for March because of your deceptions
Final Business Response /* (4000, 9, 2016/04/04) */
Hi ***,
Thank you for your response
We appreciate your feedback, and have forwarded your concerns to the appropriate parties
With regards to your comment, "I don't want the campaign to run for march, I asked that it was terminated immediately," please note that per the terms of your advertising agreement, we require days notice to your account management contact if you wish to terminate your advertising programAs it appears you first discussed cancellation options with our account management team on February 29, 2016, the earliest we were able to terminate your advertising program was on March 30, Additionally, we want to reiterate that we have waived the early termination fee of $
Regards,
***
Yelp Inc
Final Consumer Response /* (4200, 11, 2016/04/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your team did not uphold to the terms of the contract by terminating my contract without my initial consent and let me reiterate ALL THE LIES I WAS TOLD BY MORE THAN ONE PERSONI did not wamy the contract to go on for a second longer after I hung up with all the liars I dealt withI DON'T FEEL I SHOULD BE CHARGED FOR THAT MONTH I DID NOT WANT MY BUSINESS' ADVERTISEMENT TO REPRESENTED BY SUCH A DISGUSTINGLY DISHONEST COMAPNYI FEEL REPULSED BY YOUR CUSTOMER SERVICE AND WANT A REFUND OF THE LAST MONTH I HAD ZERO RESULTS FROMYOUR CAMPAIGNS ARE A FRAUD AND I HAVE PROOF THAT THE ACTIVITY DECREASED WITH YOUR ADS

Hi Michael,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for Reliable Movers. We want to assure you that Yelp treats advertisers and non-advertisers exactly alike with respect to reviewsAdvertising only buys ads and never
higher ratings, removal of negative reviews or promotion of positive reviews. You'll find plenty of Yelp advertisers with negative reviews, and plenty of non-advertisers with five-star ratings across the boardFurthermore, there is zero relationship between the timing of when a review gets recommended and when a business decides to--or declines to--advertiseReviews can be recommended or not recommended days, weeks, or even months after they were first posted, and a Yelp sales representative doesn't have any influence over when that might happen. We hope you’ll take the time to watch our video about the Recommendation Software: *** and read more about common misconceptions here: ***You also expressed concern with two 1-star reviewsIt looks like you are referring to the reviews by Gabrielle Sand Scott MPlease note that actions taken by Yelp’s automated recommendation software are separate from the Yelp Support team's evaluation of reviews against our Content Guidelines***Our Support team has looked at Gabrielle Sand Scott M.'s reviews of Reliable Movers, and has elected to leave them upIf a review appears to reflect a user's personal experience and opinions, it is our policy to let the user stand behind his or her review.You also asked for your business to be removed from Yelp; however, we don't remove business informationWhile some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. Regards,HelenYelp Inc

Complaint: ***I am rejecting this response because: Your responses are consistent with 1,000's of other complaints against Yelp. First you contradict yourself. To say that Yelp frowns up asking a patient who I have asked to state their feelings about my practice is in essence no allowing for an unbiased response is ridiculous. I don't want to burst your bubble but a large percentage of elderly hearing aid patients don't even have the Internet let alone know what Yelp is. Thus if you think patients are going right to Yelp to write a recommendation dream on. I routinely ask my patients to supply an inquiry on many of the different Internet sites. None of my patients are unhappy or have ever been as substantiated through the A+ rating with never a complaint per the Revdex.com. As always is the case with Yelp, your company blames everything on your miraculous algorithms that run you computer review evaluations. Taking no responsibility as to people write the algorithms. I designed automated credit scoring software when I was with Bell Atlantic Corporation and I know first hand that scoring systems can always be tweaked or else the scoring system would eventually react contrarily to a company's changing mission. Plus after hearing that same argument from one of the major credit bureaus I sued them and low and behold what did we find, algorithms can be managed accordingly. Therefore I will not buy into your rebuttal as it is just a matter of time before your court decision that you also hid behind is overturned and the class actions suits will win.
Sincerely,*** ***

Hi ***,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for ** *** *** ** *** *** *** ***You expressed concern with the recommendation softwareAs you may have read, the goal of Yelp's recommendation software is to
showcase more reliable contentThe recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviewsYou wrote, "We would like all reviews of our company posted," but please understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a reviewWe only look at Recommended Reviews in calculating a business's overall star rating, but please note that the recommendation system is not static -- reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.To learn more about recommended reviews, please visit: ***Regards,
***Yelp Inc

Hi ***,Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for *** *** *** ***.We first want to make sure you know that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing
are treatedBusinesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertiseWe understand there are some misconceptions about this, so we invite you to visit *** *** *** ** *** ***If you believe, however, that an individual has provided you with different information, we would like to investigate furtherTo that end, please provide us with the name of the individual whom you spoke with, their phone number, and the date and time of your conversation with them, if known.You also expressed concern with the recommendation softwareAs you may have read, the goal of Yelp's recommendation software is to showcase more reliable contentThe recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviewsPlease also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a reviewHowever, the system is not static -- reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.To learn more about recommended reviews, please visit: ***Regards,***Yelp Inc

Hi ***Thank you for writingWe are glad to have this opportunity to address your concerns regarding your business page for *** *** *** * ***.You expressed concern with the reviews by *** *and *** *These reviews have been evaluated by the Yelp Support team and left up, as they
were not found to be in violation of our guidelinesYou claim that these reviews are "false"; however, Yelp does not take sides in factual disputesRather, if a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his or her review.You also expressed concern with *** *.'s reviewTo clarify, *** *.'s original review was removed because it violated our Content GuidelinesHowever, *** *.'s January 3, review does not appear to violate our Content Guidelines so we're leaving it up.Regards,***Yelp Inc