This response information is totally fabricated. The page showing my automobile policy was made up after the fact*** *** the sales agent had my new mailing address given to her the day I purchase the policyShe did not just leave off the apartment or unit numberShe had the wrong city as wellI gave her *** ** *** *** *** *** *** ** ***She wrote to *** ** *** *** *** ** *** on the policy. I email and spoke with her prior to my first automatic premium payment to stop! the deduction, because I had given her the wrong ending date of my old policy before buying NationwideI gave her the correct date to send the payment thru, and that I was changing banks as wellShe made no corrections whatsoever to our communication regarding that matterI never received any cancellation notice from Nationwide Insurance, and I placed a change of address card at the US Post Office the month of June I move into my new address on 7/27/2014, and then remain hereI called *** *** and asked her about a notice I received for a different amount in August She refer me to go ahead and pay that amount, she didn't know why it was different and she would get back to meShe did not, I called her again, and again, and finally found out that she was no longer working thereI continued to mail in my monthly payments up and on December 10, 2014, when I was given two traffic violations from *** Police department for suspended tags and failure to maintain insurance due to Nationwide's errorNationwide still to this date has not contacted the Municipal Court of ***, ** to clear up this matter, and pay the fines for meLikewise offer any apology or compensations for damages etc
The cancellation of the policy was for non-payment.The reason there was no payment is because Nationwide Changed all my contact info from *** *** ** *** *** ** *** and phone number ###-###-#### to *** *** *** *** *** ** *** Phone number ###-###-####Additionally when they changed my info they stopped my auto payment.This is the reason I had notification that my policy was going to be cancelled in addition to assuming my payments were being made
Let us be clear on why I reversed my medical authorization to nationwide, it was not that I had anything to hide, it was simply I was being lied to by Adam or MatthewThe first time I talked to Adam on Monday April 10th, 2017, he stated that it would take a couple of weeks to a month to get my medical records, Adam also stated that he was talking to Matthew as well, because Adam asked Matthew about the pictures that I had sent himLater Matthew told me that he based his $2,offer off, my past medical history, that he clearly do not haveSince when has being seen by a weight loss doctor, and psychotherapist been justification as a pre- existing condition for back pain, neck pain, and my lower leg bruise that will not go away? They are looking for reasons not to compensate me fully for the damages the accident caused me, mentally and physicallyI have researched, even got legal advice, which informed to me to reverse the order of them into my medical recordsBack in December, I requested a new adjustor, when I spoke to a woman that was over both Adam and Matthew, If I recall correctly and from my notes her name was Kat W*** or something like thatWhen Adam was to come back in the office he was supposed to call me back on the issue and address the fact of me changing adjustors, because I felt disrespected by Matthew, saying that “the issues was I was going through, dealing with my family physician, was a personal problem”, and not hisThen all this tension have built from then to now because I don’t take his calls I only communicate with him via email with the exception on Monday April 10, 2017, when I called him to see was he serious with a $settlementI have provided Nationwide with over $16,in doctor bills, $4,expenses and over $in loss wagesNationwide is telling me that I am only good enough to receive $from a car wreck that smashed my back in of my car, ripped my wheel off the car, and broke my driver set from throwing me forward and back so hardI provided Nationwide with over months of pain and suffering logs, events I missed, and they still refused to offer me what I am worthPer legal advice I can settle for up to times my doctor bills because they have no way to put a price on pain and sufferingI am not asking for times the amount of the medical billsI am only asking for times the medical bills in addition to covering my expenses (transportation, pain medication, etc) and Nationwide pay my medical bills, that I am currently receiving collection calls for nowI am even willing to forfeit on the lost wages to settle, however, I refuse to settle for just anythingI was hurt extremely bad, and emotionallyIn addition, my weight loss surgery, that they are calling my pre-existing condition, was postpone along with my return to collegeThe damage to my credit score applying for these cars and cannot get one because this old car is on my credit report and I am still paying on it after gap refused. Nationwide is trying to play doctor and dictate when I should heal and now they want my medical records to look for an excuse not compensate me for damages, that is why I pulled their access to my medical recordsAt the is point I don’t know if it is because I’m an African American, homosexual male and was hit by a Caucasian manMatthew made me feel I am inferior to receive fair treatment for my pain and suffering, or maybe he feels that I am trying to get rich, when I just want to be complete againI am willing to work with Nationwide anyway I can but I am not giving them my medical records to poke thru my history to say that I had issues that I do not have to offer me settlements, they would not accept their self
Regards,
Deon ***
This letter is in response to the concerns filed by Mr*** regarding the reinstatement of Autopolicy *** *** without a lapseMr*** contacted Nationwide regarding the CompanyCancellation for his Auto policyUpon review at that time, approval to reverse the policy with no lapsein
coverage was givenOn September 21, effective for September 16, the policy wasmade active with no lapse in coverage.If you require further assistance, please contact our Customer Advocacy Coordinator, Cathy D***,at ###-###-#### or by email at ***Sincerely,Meg M***
*** ***
Dec 2, 2016Dear *** *** of Revdex.com Dispute Resolution:This letter is to state that I am satisfied with the resolution of complaint # *** against/about unsolicited mail from NationwideThey do allege that my name will be removed from their solicitation listWhy there were unable to acknowledge that I contacted the Direct Marketing Associaiton so as to avoid unwanted harassment is still a mystery, but at least I can hope that Cathy D*** and her colleagues will leave me along for now.Thank you for solving this problems that with a little professional courtesy from Nationwide would not have resulted in my having to appeal to a higher, more more, and customer considerate agency such as you at the Revdex.com.As a complaint against another unwanted solicitor in South Dakota but handled by the Revdex.com of NYC resulted in asking for a donation to the non-profit Revdex.com, I've enclosed a donation forewith.Sincerely,*** ***
Would you be kind enough to advise Nationwide Insurance accordingly that I am to be addressed as Mrs*** *** and not as Ms After 1/YEARS OF MARRIAGE, I expect to be addressed respectfully as Mrs*** *** from here on in.Also, since the Revdex.com Ohio is not in the least interested in resolving this serious Official Complaint against Nationwide Insurance for their obvious vindictiveness, their deliberate and intentional actions to date against the undersigneds, not to mention their highly questionable and highly suspect business practices, rest assured we shall be including all forms of prejudice to date to the attention of the Virginia Deptof Insurance as well as the Ohio Deptof Insurance Both institutions have been duly notified of our Official Complaint against Nationwide Insurance and their DELIBERATE REFUSAL to date, to answer our questions and respect our demands for THREE SEPARATE LETTERS from Nationwide Insurance.Nationwide Insurance WILL BE HELD ACCOUNTABLE FOR THEIR ACTIONS AGAINST THE UNDERSIGNEDS; AND THEY WILL ANSWER OUR QUESTIONS contrary to what the Revdex.com Ohio thinks.This serious matter if far from over We will have total satisfaction Oh, and by the way, we believe it is Nationwide Insurance who is FRUSTRATED with this matter, in the hope that it will go away It won't
Hello Mr***, I appreciate your detailed response to my complaint. As I stated in my complaint, all that occurred was probably totally legal but when I show people the photo's of the vehicle, first they're surprised that it was totaled and secondly, more than people have asked me why I
wasn't able to purchase the salvaged vehicle? From what I'm told, it's common practice for insurers, leading me to believe that it's up to your discretion whether or not you will allow the purchase of the salvaged vehicle. Why would nationwide want to retain a totaled vehicle? I hope you understand that because we were left with nothing and are not in a position to purchase another vehicle, as a family we will do whatever we can to appeal to nationwide to help. It's hurtful, her insurance was very expensive because she's was considered high risk. Yes, the accident was her fault but it was a fender bender in the middle of rush hour. This has created a tremendous hardship for our family from a financial and time consuming perspective as we're having to drive her to school and work, when we all work in a different part of town. It's just painful and very, very disappointingIt's not my nature to push and push on business matters as this, but it all feels unfair compared to what others have experienced with more damage to their cars from accidents. I'm a nationwide customer as well but of course we as a family feel forced to consider another provider after this experienceUnderstand, all we wanted was an opportunity to purchase the salvaged vehicleRegards, Mrs*** *** (*** ***'s mother)###-###-####
It was my assumption that I would have insurance through the date of cancellation. I had already paid for the day that I cancelled the policy on....do they pro rate by the hour, minute second? If not, then they should pay my claim. It is obvious that they are grossly denying my coverage. Please ask them to send the transcript that I had the next call where their own represented admitted that I would not have known that the policy cancels the exact second...also, they did not explain to me what would happen via cancelling in writing vs via the online portal. Obviously, in retrospect, I should have waited one day before cancelling, after I submitted my claim on November 7. How was I to know that they would deny? My original intention/and thought of what I was doing, was saying NO to the renewal, NOT the immediate cancellation anyway. Tell them to do the right thing!
Please let me know if you need anything else
Regards, *** ***
I am rejecting this response because the rep uncompassionate statement proves that "Nationwide is on your side" is nothing more then a gimmick!!! I didn't ask for Nationwide to be involved in my personal affairs but to be understanding of my financial situationI sincerely hope that the rep that responded to my complaint will never have a sick day or financial hardship, if so I hope that her creditors will have more compassion to her needs then what Nationwide has showed me
Regards,
*** ***
Thank you for the second follow up inquiry regarding a Revdex.com complaint received from *** ***. As Material Damage Claims Manager, I would like to address the issues brought forth by Mr***Nationwide has paid for repairs to all proven and related damages to Mr***’s vehicle. Impact to the *** vehicle occurred to the rear of the vehicle. Relying on his own words, Mr***’s dealership of choice advised him the claimed damages to the turbo, could not be related to the loss. As always, Nationwide would evaluate any new information to support relativity to damages not included and paid in this claim. Presently, Nationwide considers the repairs for related damage to have been completed. With regards to the pending diminished value complaint, Nationwide has paid an undisputed amount ($618.00) of diminished value to the owner of the vehicle, *** leasing. Mr***, the lessor, believes the value is higher. If it is understood correctly in his follow up correspondence, Mr*** has reduced his demand from $to $and now requests and additional $($1809.00-$618.00=$1191.00). Nationwide does not agree with Mr***'s method of calculating diminished valueAs previously promised in an attempt to resolve our impasse, at our expense Nationwide sought the opinion of an outside party to provide the parties with another opinion as to the diminished value of the vehicle. The appraiser, *** Appraisal Services, has determined the diminished value of the *** to be $1554.00. In good faith, Nationwide will honor this appraisal and issue a claims payment for an additional $to resolve this matter ($plus $for a total of $1554.00) in exchange for a complete release from Mr*** and *** LeasingIf you have any additional questions please do not hesitate to contact me
I feel the response is ridiculousIf the amount of withdrawal from my payroll check has been confirmed by ***, what is the problem in refunding my money back now? Regards, *** ***
We have received the complaint submitted through the Revdex.com on July 21, by Ms***.According to the Statement of the Problem, Ms*** is requesting the return of money erroneously deducted from her account on July 20, in the amount of $She is additionally
requesting we pay her $for the stress she was put under due to our error.We have reviewed the file and determined $was returned on July 21, to the payment account we had on file.We acknowledge and apologize for the inconvenience and stress caused by the error, however we decline the request to reimburse Ms*** an additional $for stress.Should you require any further assistance in this matter, please contact our *** *** ***, Janice K***, at ###-###-#### or via email at ***Sincerely,Lynne CH*** *** *** *** *** *** ***###-###-####We hope that any problem or question you may have can be solved by contacting our officeHowever, if you believe all or part of your claim has been wrongfully denied or rejected you do have the right to have the matter reviewed by the California Department of InsuranceIn compliance with California law we are providing you with the address and telephone number of the California Department of Insurance: California Department of Insurance, Consumer Service Division, South Spring Street, Los Angeles, CA 90013, Telephone: ###-###-####
To whom it may concern:This letter in response to the complaint file regarding the policy cancellation and resulting lapse in coverage.The February 17, renewal installment generated with a six-month term premium of $$On February 2, a statement generated in the amount of $due
February 26, On March 2, a warning notice was issued in the amount of $due March 18, to avoid policy cancellation effective February 17, 2017.As no payment was received the policy cancelled effective February 17th due to non-payment of the renewal installmentIf a renewal installment is not paid a policy will cancel back to the renewal datePayment of the renewal installment is needed to continue coverage past the renewal date.The account due date can be set to days from the renewal dateWhen the policy was incepted the account due date was the 17th of the month, however, on June 3, Ms*** called the service center and requested that the due date be changed to the 26th of each monthChanging the due date does not change the policy renewal date.Ms*** contacted the service on April 27, in regards to the policy cancelling effective February 17, The service representative informed as the February installment was the first installment of the renewal it needed to be paid to provide coverage past the renewal dateNo calls to Nationwide prior to April 27, could be located.If you require further assistance, please contact Amy W***, at ###-###-#### or by email at ***@nationwide.com
I rejected the response I received from Nationwide Insurance, because my agent put the account on hold until the billing situation was worked outShe told me by her putting the account on hold I would not have a lapse in coverage or have to pay a penalty to keep the tags for my vehicles She put the account on hold for an error that her and Nationwide made I did not ask her to do this I could have paid the payment on time if they would have had the billing correct instead of taking over weeks to correct the problemThen all of sudden when I told her I had switched companies, that's when she told me that I would be penalized She told me the hold was only in effect if I kept the policy with Nationwide She did not mention or explain to me that I would have a lapse or be penalized until I told her I switchedIf I had a lapse in coverage it was because they did not do their jobs I contacted Nationwide and my agent numerous times to get the situation corrected before my due date My agent kept putting me off and no one with Nationwide customer service knew ANYTHING I'm okay with them keeping the refund, but I want some documentation that I did not have a lapse in coverage and if I did it was their fault, not mine I should not be penalized, have to pay money for a mistake they made As far as my policy being rewritten/transferred late, that was on my agent I called her numerous times (starting the week of March 13th) asking her if she had rewritten my policy because it was coming up for renewal She said no, because she had been out of the office for family, etc On April 12th I finally went into the office and she rewrote it then That's why the policy was not written when it was suppose to have been Thanks,*** ***
Well I think this is something that should be told to individuals when they plan to get due dates changed because most people will get due dates that are closer to their pay datesSo anybody that has this issue of changing their due dates to meet automatic withdrawl, is doomed to be punished with fees because their policies will show differently
Thank you for your recent inquiry regarding a complaint received from Ms***As Claims Manager for Nationwide Insurance, I have reviewed Ms***’s complaint, as well as the claim fileI am writing this letter to address the issue of our claim investigation and deductible concerns.A
review of the claim file shows Nationwide was notified of the claim on July 12, 2016, and an investigation was started.On July 12, 2016, we were able to obtain a statement from our policyholder Ms***, who stated she was leaving Wendy’s parking lot and came to a full stop attempting to make a right hand turn onto Greenville AveWhile she was stopped claimant vehicle struck our insured vehicle on the passenger side front.We completed our liability decision after speaking with Mr*** and his insurance carrier State FarmWe have determined that Mr*** is 100% responsible for this accidentHowever, State Farm is only accepting 70% responsibility for this accident.We contact Ms*** later on July 12, 2016, to advise of our conversations with State Farm and our liability decisionAt this time, we offered to utilize her policy to repair her vehicle and utilize our Subrogation rights to recovery the damagesWe advised Ms*** to contact State Farm to request advancement of her deductibleThe deductible from State Farm would be applied to the final total of vehicle repairs at our On Your Side Repair Facility.On July 25, 2016, I received a voicemail message from Ms*** expressing her concerns with the information she received from claim associateI spoke with Ms*** and advised that I would listen to the calls between her and claim associate and will follow up.Upon my review of the claim file and phone calls between Ms*** and the claim associate, I have determined that the information provided to Ms*** was correct and the advancement of deductible from State Farm would be applied to the balance of repairsThis information was discussed and clarified multiple times during the phone calls.Office of Customer Advocacy | One Nationwide Plaza, 3-04-| Columbus, OH 43215-2220I called Ms*** later that day on July 25, 2016, to discuss my findings and next steps in theclaim process, which is the arbitration process.If you require further assistance, please contact our Customer Relations Coordinator, ChristineG***, at ###-###-#### or by email at g***@nationwide.com.Sincerely,Shonethia M***Claims Manager###-###-####
Dear Ms***,I am writing in response to the complaint referenced above, for *** ***, regarding her recent experiencewith Nationwide Bank (NWB).Ms*** has an automobile loan with NWB originated on 7/18/The loan originally had an annualpercentage rate (APR) of 2.98% which
resulted in a monthly payment of $514.95A requirement to maintain the approved APR on an automobile loan is for NWB to be provided with all thenecessary documentation to perfect our lien on the vehicle used to secure the loanIf NWB is not provided withthis documentation, the member's APR is increased to 24.99% until the lien is perfected.Ms***'s lien was considered perfected; however, her account was incorrectly labeled as not perfected andthat NWB was still missing documentationBecause the account was incorrectly labeled, on 11/7/Ms.***'s loan APR was increased to 24.99%This rate increase resulted in a payment of $being applied toher loan on 12/15/The APR was corrected and changed back to the original rate of 2.98% on 12/18/2017.Ms*** immediately notified NWB of the payment error and was requested to provide proof that this paymenthad cleared her bank in order to have the difference of $refundedMs*** faxed documentation fromher bank showing that the payment had clearedOnce this documentation was received and approved, a check inthe amount of $was mailed to Ms***It would be an exception to our policy to overnight a check thatis less than $1,Unfortunately, the request for exception did not get evaluated as expectedWe haveaddressed this with the involved parties and are confident that it will not happen in the future.The APR was adjusted on 12/18/back to the original rate of 2.98%The monthly payments have returned to$and the rate was backdated to ensure that Ms*** does not pay any additional interest due to NWB'serror.The payment of $was credited to the member's account for her December payment and we have refundedher the extra amount that was applied in errorWe are not able to refund the payment that was due, however werealize that this experience is complex and has taken extra time to resolveWe have provided a $check to Ms.*** for her inconvenienceWe value her business and look forward to providing excellent service for her loanPlease feel free to reach out to me directly if I may be of further assistance.Thank you,Paul N***Specialist, Member Experience Team***@natonwide.com
This is in reference to complaint ID and an email that was sent to me (copy attached)I wouldlike this complaint file reopenedI read the email over and noted a big error which started this, process ,my letter dated January 4, 2013.In the email the check sent on January 4, 2013, check nofor $was not mentioned, nor didit state they sent the check back, which I still do understand whyI did not receive the check and if I hadwould have called and everything would have been straighten outIt was also not mentioned that theysent me a collection notice from *** *** *** dated September 2, for $which IpaidDecember I did not receive a bill that a payment was due It was not until I received the letterdated December 31, stating my policy was cancelled.I blame Nationwide for their lack of communications, not handling my policy properly and being withoutcar insurance for three months, The least they can do it reimburse me for $3,($2,627.10+$125.10see back of letter dated June 2, 2015) and settle this.Thank you for your helpAny questions or concerns call me at ###-###-#### or email me at ***Sincerely, *** ** ***
Mr*** ***’ claim is currently being handled by one of my adjusters. During the course of Mr***’ claim he was seeking medical treatment for both injuries that appear to be related to the accident as well as treatment for other medical conditions that were pre-existing this
accident. A settlement offer was extended to Mr*** to compensate him for the accident in addition to paying for any medical treatment related to the accident within days from the accident in an attempt to resolve the claim. Mr*** reached out to me to discuss his concerns and presented additional information that he would like to be considered in his claim. He did request a new adjuster as he felt that the adjuster was not properly evaluating his claim. I assured him that I would review the file to be sure that it was evaluated properly, but would be unable to reassign his file over a dispute in value. Due to the nature of the injuries he presented as well as the other circumstances surrounding his treatment we agreed that we would need to review his medical history and all treatment sought since the accident to confirm what is related to this auto accident and what may be unrelated. Mr*** initially agreed to this request, which required a signed medical authorization, but since our conversation, Mr*** has revoked his signed medical authorization preventing us from securing all medical information necessary to fully evaluate the claim he is presenting. At this time we are attempting to resolve Mr***’ claim, but have been unable to secure all needed documentation from Mr*** to verify the claim he is presentingThank you,Adam T***Casualty Claims Manager
This inquiry has the incorrect insuring company name and NAIC#Please update your files with the correct information.CORRECT INSURING COMPANY NAME: National Casualty CompanyCORRECT NAIC #: ***We are in receipt of your request for information regarding the above referenced fileMs*** is
requesting reimbursement for claim 2***for her pet.Ms*** applied for the Medical Plan with a $annual deductible for her dog *** on November 29, The policy was approved with an effective date of December 13, A medical records request was made on January 6, based on a claim submitted in close proximity to the policy effective dateNo medical records were received for the request until February of 2018.Upon receipt of this complaint, we have reviewed the medical records provided and reprocessed claim *** as eligibleReimbursement was issued in the amount of $Claim *** was also reprocessed as eligible post review and reimbursement was issued in the amount of $120.00.We appreciate Ms***’s patience with the review process and are happy to be able to resolve this matter in her favor.Should you require any further assistance in this matter, please contact our Customer Advocacy Coordinator, Kaitlin G***, at ###-###-#### or via email at ***@nationwide.com.Sincerely,Cindy CarterUnderwriting Director
This response information is totally fabricated. The page showing my automobile policy was made up after the fact*** *** the sales agent had my new mailing address given to her the day I purchase the policyShe did not just leave off the apartment or unit numberShe had the wrong city as wellI gave her *** ** *** *** *** *** *** ** ***She wrote to *** ** *** *** *** ** *** on the policy. I email and spoke with her prior to my first automatic premium payment to stop! the deduction, because I had given her the wrong ending date of my old policy before buying NationwideI gave her the correct date to send the payment thru, and that I was changing banks as wellShe made no corrections whatsoever to our communication regarding that matterI never received any cancellation notice from Nationwide Insurance, and I placed a change of address card at the US Post Office the month of June I move into my new address on 7/27/2014, and then remain hereI called *** *** and asked her about a notice I received for a different amount in August She refer me to go ahead and pay that amount, she didn't know why it was different and she would get back to meShe did not, I called her again, and again, and finally found out that she was no longer working thereI continued to mail in my monthly payments up and on December 10, 2014, when I was given two traffic violations from *** Police department for suspended tags and failure to maintain insurance due to Nationwide's errorNationwide still to this date has not contacted the Municipal Court of ***, ** to clear up this matter, and pay the fines for meLikewise offer any apology or compensations for damages etc
The cancellation of the policy was for non-payment.The reason there was no payment is because Nationwide Changed all my contact info from *** *** ** *** *** ** *** and phone number ###-###-#### to *** *** *** *** *** ** *** Phone number ###-###-####Additionally when they changed my info they stopped my auto payment.This is the reason I had notification that my policy was going to be cancelled in addition to assuming my payments were being made
Let us be clear on why I reversed my medical authorization to nationwide, it was not that I had anything to hide, it was simply I was being lied to by Adam or MatthewThe first time I talked to Adam on Monday April 10th, 2017, he stated that it would take a couple of weeks to a month to get my medical records, Adam also stated that he was talking to Matthew as well, because Adam asked Matthew about the pictures that I had sent himLater Matthew told me that he based his $2,offer off, my past medical history, that he clearly do not haveSince when has being seen by a weight loss doctor, and psychotherapist been justification as a pre- existing condition for back pain, neck pain, and my lower leg bruise that will not go away? They are looking for reasons not to compensate me fully for the damages the accident caused me, mentally and physicallyI have researched, even got legal advice, which informed to me to reverse the order of them into my medical recordsBack in December, I requested a new adjustor, when I spoke to a woman that was over both Adam and Matthew, If I recall correctly and from my notes her name was Kat W*** or something like thatWhen Adam was to come back in the office he was supposed to call me back on the issue and address the fact of me changing adjustors, because I felt disrespected by Matthew, saying that “the issues was I was going through, dealing with my family physician, was a personal problem”, and not hisThen all this tension have built from then to now because I don’t take his calls I only communicate with him via email with the exception on Monday April 10, 2017, when I called him to see was he serious with a $settlementI have provided Nationwide with over $16,in doctor bills, $4,expenses and over $in loss wagesNationwide is telling me that I am only good enough to receive $from a car wreck that smashed my back in of my car, ripped my wheel off the car, and broke my driver set from throwing me forward and back so hardI provided Nationwide with over months of pain and suffering logs, events I missed, and they still refused to offer me what I am worthPer legal advice I can settle for up to times my doctor bills because they have no way to put a price on pain and sufferingI am not asking for times the amount of the medical billsI am only asking for times the medical bills in addition to covering my expenses (transportation, pain medication, etc) and Nationwide pay my medical bills, that I am currently receiving collection calls for nowI am even willing to forfeit on the lost wages to settle, however, I refuse to settle for just anythingI was hurt extremely bad, and emotionallyIn addition, my weight loss surgery, that they are calling my pre-existing condition, was postpone along with my return to collegeThe damage to my credit score applying for these cars and cannot get one because this old car is on my credit report and I am still paying on it after gap refused. Nationwide is trying to play doctor and dictate when I should heal and now they want my medical records to look for an excuse not compensate me for damages, that is why I pulled their access to my medical recordsAt the is point I don’t know if it is because I’m an African American, homosexual male and was hit by a Caucasian manMatthew made me feel I am inferior to receive fair treatment for my pain and suffering, or maybe he feels that I am trying to get rich, when I just want to be complete againI am willing to work with Nationwide anyway I can but I am not giving them my medical records to poke thru my history to say that I had issues that I do not have to offer me settlements, they would not accept their self
Regards,
Deon ***
This letter is in response to the concerns filed by Mr*** regarding the reinstatement of Autopolicy *** *** without a lapseMr*** contacted Nationwide regarding the CompanyCancellation for his Auto policyUpon review at that time, approval to reverse the policy with no lapsein
coverage was givenOn September 21, effective for September 16, the policy wasmade active with no lapse in coverage.If you require further assistance, please contact our Customer Advocacy Coordinator, Cathy D***,at ###-###-#### or by email at ***Sincerely,Meg M***
*** ***
Dec 2, 2016Dear *** *** of Revdex.com Dispute Resolution:This letter is to state that I am satisfied with the resolution of complaint # *** against/about unsolicited mail from NationwideThey do allege that my name will be removed from their solicitation listWhy there were unable to acknowledge that I contacted the Direct Marketing Associaiton so as to avoid unwanted harassment is still a mystery, but at least I can hope that Cathy D*** and her colleagues will leave me along for now.Thank you for solving this problems that with a little professional courtesy from Nationwide would not have resulted in my having to appeal to a higher, more more, and customer considerate agency such as you at the Revdex.com.As a complaint against another unwanted solicitor in South Dakota but handled by the Revdex.com of NYC resulted in asking for a donation to the non-profit Revdex.com, I've enclosed a donation forewith.Sincerely,*** ***
Would you be kind enough to advise Nationwide Insurance accordingly that I am to be addressed as Mrs*** *** and not as Ms After 1/YEARS OF MARRIAGE, I expect to be addressed respectfully as Mrs*** *** from here on in.Also, since the Revdex.com Ohio is not in the least interested in resolving this serious Official Complaint against Nationwide Insurance for their obvious vindictiveness, their deliberate and intentional actions to date against the undersigneds, not to mention their highly questionable and highly suspect business practices, rest assured we shall be including all forms of prejudice to date to the attention of the Virginia Deptof Insurance as well as the Ohio Deptof Insurance Both institutions have been duly notified of our Official Complaint against Nationwide Insurance and their DELIBERATE REFUSAL to date, to answer our questions and respect our demands for THREE SEPARATE LETTERS from Nationwide Insurance.Nationwide Insurance WILL BE HELD ACCOUNTABLE FOR THEIR ACTIONS AGAINST THE UNDERSIGNEDS; AND THEY WILL ANSWER OUR QUESTIONS contrary to what the Revdex.com Ohio thinks.This serious matter if far from over We will have total satisfaction Oh, and by the way, we believe it is Nationwide Insurance who is FRUSTRATED with this matter, in the hope that it will go away It won't
Hello Mr***, I appreciate your detailed response to my complaint. As I stated in my complaint, all that occurred was probably totally legal but when I show people the photo's of the vehicle, first they're surprised that it was totaled and secondly, more than people have asked me why I
wasn't able to purchase the salvaged vehicle? From what I'm told, it's common practice for insurers, leading me to believe that it's up to your discretion whether or not you will allow the purchase of the salvaged vehicle. Why would nationwide want to retain a totaled vehicle? I hope you understand that because we were left with nothing and are not in a position to purchase another vehicle, as a family we will do whatever we can to appeal to nationwide to help. It's hurtful, her insurance was very expensive because she's was considered high risk. Yes, the accident was her fault but it was a fender bender in the middle of rush hour. This has created a tremendous hardship for our family from a financial and time consuming perspective as we're having to drive her to school and work, when we all work in a different part of town. It's just painful and very, very disappointingIt's not my nature to push and push on business matters as this, but it all feels unfair compared to what others have experienced with more damage to their cars from accidents. I'm a nationwide customer as well but of course we as a family feel forced to consider another provider after this experienceUnderstand, all we wanted was an opportunity to purchase the salvaged vehicleRegards, Mrs*** *** (*** ***'s mother)###-###-####
It was my assumption that I would have insurance through the date of cancellation. I had already paid for the day that I cancelled the policy on....do they pro rate by the hour, minute second? If not, then they should pay my claim. It is obvious that they are grossly denying my coverage. Please ask them to send the transcript that I had the next call where their own represented admitted that I would not have known that the policy cancels the exact second...also, they did not explain to me what would happen via cancelling in writing vs via the online portal. Obviously, in retrospect, I should have waited one day before cancelling, after I submitted my claim on November 7. How was I to know that they would deny? My original intention/and thought of what I was doing, was saying NO to the renewal, NOT the immediate cancellation anyway. Tell them to do the right thing!
Please let me know if you need anything else
Regards, *** ***
I am rejecting this response because the rep uncompassionate statement proves that "Nationwide is on your side" is nothing more then a gimmick!!! I didn't ask for Nationwide to be involved in my personal affairs but to be understanding of my financial situationI sincerely hope that the rep that responded to my complaint will never have a sick day or financial hardship, if so I hope that her creditors will have more compassion to her needs then what Nationwide has showed me
Regards,
*** ***
Thank you for the second follow up inquiry regarding a Revdex.com complaint received from *** ***. As Material Damage Claims Manager, I would like to address the issues brought forth by Mr***Nationwide has paid for repairs to all proven and related damages to Mr***’s vehicle. Impact to the *** vehicle occurred to the rear of the vehicle. Relying on his own words, Mr***’s dealership of choice advised him the claimed damages to the turbo, could not be related to the loss. As always, Nationwide would evaluate any new information to support relativity to damages not included and paid in this claim. Presently, Nationwide considers the repairs for related damage to have been completed. With regards to the pending diminished value complaint, Nationwide has paid an undisputed amount ($618.00) of diminished value to the owner of the vehicle, *** leasing. Mr***, the lessor, believes the value is higher. If it is understood correctly in his follow up correspondence, Mr*** has reduced his demand from $to $and now requests and additional $($1809.00-$618.00=$1191.00). Nationwide does not agree with Mr***'s method of calculating diminished valueAs previously promised in an attempt to resolve our impasse, at our expense Nationwide sought the opinion of an outside party to provide the parties with another opinion as to the diminished value of the vehicle. The appraiser, *** Appraisal Services, has determined the diminished value of the *** to be $1554.00. In good faith, Nationwide will honor this appraisal and issue a claims payment for an additional $to resolve this matter ($plus $for a total of $1554.00) in exchange for a complete release from Mr*** and *** LeasingIf you have any additional questions please do not hesitate to contact me
I feel the response is ridiculousIf the amount of withdrawal from my payroll check has been confirmed by ***, what is the problem in refunding my money back now? Regards, *** ***
We have received the complaint submitted through the Revdex.com on July 21, by Ms***.According to the Statement of the Problem, Ms*** is requesting the return of money erroneously deducted from her account on July 20, in the amount of $She is additionally
requesting we pay her $for the stress she was put under due to our error.We have reviewed the file and determined $was returned on July 21, to the payment account we had on file.We acknowledge and apologize for the inconvenience and stress caused by the error, however we decline the request to reimburse Ms*** an additional $for stress.Should you require any further assistance in this matter, please contact our *** *** ***, Janice K***, at ###-###-#### or via email at ***Sincerely,Lynne CH*** *** *** *** *** *** ***###-###-####We hope that any problem or question you may have can be solved by contacting our officeHowever, if you believe all or part of your claim has been wrongfully denied or rejected you do have the right to have the matter reviewed by the California Department of InsuranceIn compliance with California law we are providing you with the address and telephone number of the California Department of Insurance: California Department of Insurance, Consumer Service Division, South Spring Street, Los Angeles, CA 90013, Telephone: ###-###-####
To whom it may concern:This letter in response to the complaint file regarding the policy cancellation and resulting lapse in coverage.The February 17, renewal installment generated with a six-month term premium of $$On February 2, a statement generated in the amount of $due
February 26, On March 2, a warning notice was issued in the amount of $due March 18, to avoid policy cancellation effective February 17, 2017.As no payment was received the policy cancelled effective February 17th due to non-payment of the renewal installmentIf a renewal installment is not paid a policy will cancel back to the renewal datePayment of the renewal installment is needed to continue coverage past the renewal date.The account due date can be set to days from the renewal dateWhen the policy was incepted the account due date was the 17th of the month, however, on June 3, Ms*** called the service center and requested that the due date be changed to the 26th of each monthChanging the due date does not change the policy renewal date.Ms*** contacted the service on April 27, in regards to the policy cancelling effective February 17, The service representative informed as the February installment was the first installment of the renewal it needed to be paid to provide coverage past the renewal dateNo calls to Nationwide prior to April 27, could be located.If you require further assistance, please contact Amy W***, at ###-###-#### or by email at ***@nationwide.com
I rejected the response I received from Nationwide Insurance, because my agent put the account on hold until the billing situation was worked outShe told me by her putting the account on hold I would not have a lapse in coverage or have to pay a penalty to keep the tags for my vehicles She put the account on hold for an error that her and Nationwide made I did not ask her to do this I could have paid the payment on time if they would have had the billing correct instead of taking over weeks to correct the problemThen all of sudden when I told her I had switched companies, that's when she told me that I would be penalized She told me the hold was only in effect if I kept the policy with Nationwide She did not mention or explain to me that I would have a lapse or be penalized until I told her I switchedIf I had a lapse in coverage it was because they did not do their jobs I contacted Nationwide and my agent numerous times to get the situation corrected before my due date My agent kept putting me off and no one with Nationwide customer service knew ANYTHING I'm okay with them keeping the refund, but I want some documentation that I did not have a lapse in coverage and if I did it was their fault, not mine I should not be penalized, have to pay money for a mistake they made As far as my policy being rewritten/transferred late, that was on my agent I called her numerous times (starting the week of March 13th) asking her if she had rewritten my policy because it was coming up for renewal She said no, because she had been out of the office for family, etc On April 12th I finally went into the office and she rewrote it then That's why the policy was not written when it was suppose to have been Thanks,*** ***
Well I think this is something that should be told to individuals when they plan to get due dates changed because most people will get due dates that are closer to their pay datesSo anybody that has this issue of changing their due dates to meet automatic withdrawl, is doomed to be punished with fees because their policies will show differently
Thank you for your recent inquiry regarding a complaint received from Ms***As Claims Manager for Nationwide Insurance, I have reviewed Ms***’s complaint, as well as the claim fileI am writing this letter to address the issue of our claim investigation and deductible concerns.A
review of the claim file shows Nationwide was notified of the claim on July 12, 2016, and an investigation was started.On July 12, 2016, we were able to obtain a statement from our policyholder Ms***, who stated she was leaving Wendy’s parking lot and came to a full stop attempting to make a right hand turn onto Greenville AveWhile she was stopped claimant vehicle struck our insured vehicle on the passenger side front.We completed our liability decision after speaking with Mr*** and his insurance carrier State FarmWe have determined that Mr*** is 100% responsible for this accidentHowever, State Farm is only accepting 70% responsibility for this accident.We contact Ms*** later on July 12, 2016, to advise of our conversations with State Farm and our liability decisionAt this time, we offered to utilize her policy to repair her vehicle and utilize our Subrogation rights to recovery the damagesWe advised Ms*** to contact State Farm to request advancement of her deductibleThe deductible from State Farm would be applied to the final total of vehicle repairs at our On Your Side Repair Facility.On July 25, 2016, I received a voicemail message from Ms*** expressing her concerns with the information she received from claim associateI spoke with Ms*** and advised that I would listen to the calls between her and claim associate and will follow up.Upon my review of the claim file and phone calls between Ms*** and the claim associate, I have determined that the information provided to Ms*** was correct and the advancement of deductible from State Farm would be applied to the balance of repairsThis information was discussed and clarified multiple times during the phone calls.Office of Customer Advocacy | One Nationwide Plaza, 3-04-| Columbus, OH 43215-2220I called Ms*** later that day on July 25, 2016, to discuss my findings and next steps in theclaim process, which is the arbitration process.If you require further assistance, please contact our Customer Relations Coordinator, ChristineG***, at ###-###-#### or by email at g***@nationwide.com.Sincerely,Shonethia M***Claims Manager###-###-####
Dear Ms***,I am writing in response to the complaint referenced above, for *** ***, regarding her recent experiencewith Nationwide Bank (NWB).Ms*** has an automobile loan with NWB originated on 7/18/The loan originally had an annualpercentage rate (APR) of 2.98% which
resulted in a monthly payment of $514.95A requirement to maintain the approved APR on an automobile loan is for NWB to be provided with all thenecessary documentation to perfect our lien on the vehicle used to secure the loanIf NWB is not provided withthis documentation, the member's APR is increased to 24.99% until the lien is perfected.Ms***'s lien was considered perfected; however, her account was incorrectly labeled as not perfected andthat NWB was still missing documentationBecause the account was incorrectly labeled, on 11/7/Ms.***'s loan APR was increased to 24.99%This rate increase resulted in a payment of $being applied toher loan on 12/15/The APR was corrected and changed back to the original rate of 2.98% on 12/18/2017.Ms*** immediately notified NWB of the payment error and was requested to provide proof that this paymenthad cleared her bank in order to have the difference of $refundedMs*** faxed documentation fromher bank showing that the payment had clearedOnce this documentation was received and approved, a check inthe amount of $was mailed to Ms***It would be an exception to our policy to overnight a check thatis less than $1,Unfortunately, the request for exception did not get evaluated as expectedWe haveaddressed this with the involved parties and are confident that it will not happen in the future.The APR was adjusted on 12/18/back to the original rate of 2.98%The monthly payments have returned to$and the rate was backdated to ensure that Ms*** does not pay any additional interest due to NWB'serror.The payment of $was credited to the member's account for her December payment and we have refundedher the extra amount that was applied in errorWe are not able to refund the payment that was due, however werealize that this experience is complex and has taken extra time to resolveWe have provided a $check to Ms.*** for her inconvenienceWe value her business and look forward to providing excellent service for her loanPlease feel free to reach out to me directly if I may be of further assistance.Thank you,Paul N***Specialist, Member Experience Team***@natonwide.com
This is in reference to complaint ID and an email that was sent to me (copy attached)I wouldlike this complaint file reopenedI read the email over and noted a big error which started this, process ,my letter dated January 4, 2013.In the email the check sent on January 4, 2013, check nofor $was not mentioned, nor didit state they sent the check back, which I still do understand whyI did not receive the check and if I hadwould have called and everything would have been straighten outIt was also not mentioned that theysent me a collection notice from *** *** *** dated September 2, for $which IpaidDecember I did not receive a bill that a payment was due It was not until I received the letterdated December 31, stating my policy was cancelled.I blame Nationwide for their lack of communications, not handling my policy properly and being withoutcar insurance for three months, The least they can do it reimburse me for $3,($2,627.10+$125.10see back of letter dated June 2, 2015) and settle this.Thank you for your helpAny questions or concerns call me at ###-###-#### or email me at ***Sincerely, *** ** ***
Mr*** ***’ claim is currently being handled by one of my adjusters. During the course of Mr***’ claim he was seeking medical treatment for both injuries that appear to be related to the accident as well as treatment for other medical conditions that were pre-existing this
accident. A settlement offer was extended to Mr*** to compensate him for the accident in addition to paying for any medical treatment related to the accident within days from the accident in an attempt to resolve the claim. Mr*** reached out to me to discuss his concerns and presented additional information that he would like to be considered in his claim. He did request a new adjuster as he felt that the adjuster was not properly evaluating his claim. I assured him that I would review the file to be sure that it was evaluated properly, but would be unable to reassign his file over a dispute in value. Due to the nature of the injuries he presented as well as the other circumstances surrounding his treatment we agreed that we would need to review his medical history and all treatment sought since the accident to confirm what is related to this auto accident and what may be unrelated. Mr*** initially agreed to this request, which required a signed medical authorization, but since our conversation, Mr*** has revoked his signed medical authorization preventing us from securing all medical information necessary to fully evaluate the claim he is presenting. At this time we are attempting to resolve Mr***’ claim, but have been unable to secure all needed documentation from Mr*** to verify the claim he is presentingThank you,Adam T***Casualty Claims Manager
This inquiry has the incorrect insuring company name and NAIC#Please update your files with the correct information.CORRECT INSURING COMPANY NAME: National Casualty CompanyCORRECT NAIC #: ***We are in receipt of your request for information regarding the above referenced fileMs*** is
requesting reimbursement for claim 2***for her pet.Ms*** applied for the Medical Plan with a $annual deductible for her dog *** on November 29, The policy was approved with an effective date of December 13, A medical records request was made on January 6, based on a claim submitted in close proximity to the policy effective dateNo medical records were received for the request until February of 2018.Upon receipt of this complaint, we have reviewed the medical records provided and reprocessed claim *** as eligibleReimbursement was issued in the amount of $Claim *** was also reprocessed as eligible post review and reimbursement was issued in the amount of $120.00.We appreciate Ms***’s patience with the review process and are happy to be able to resolve this matter in her favor.Should you require any further assistance in this matter, please contact our Customer Advocacy Coordinator, Kaitlin G***, at ###-###-#### or via email at ***@nationwide.com.Sincerely,Cindy CarterUnderwriting Director