Dear [redacted] Nationwide strives to provide great customer service to all of our customers. I have examined the issues stated by our member and the following response was received from independent contractor agent, [redacted] , in regards to the complaint filed by [redacted] . Please note that Mr. [redacted] is not an employee of Nationwide, but an independent contractor responsible for the time, place and manner in which he services Nationwide’s policyholders. The agent’s statement below is his alone, and it does not reflect Nationwide’s policies or procedures. Nationwide will be independently investigating Ms. [redacted] ’s complaint against Mr. [redacted] . Our office spoke to this policyholder on December 1, 2014. She informed us she was the owner of the vehicle on policy # [redacted] We wrote a spinoff policy December 2, 2014 with [redacted] as the named insured and the two drivers on the policy were [redacted] and her mother ***. The Application is in DocuVault but it is unsigned. The application was sent to her by email in December of 2014 and again in May of 2014. The policy was written correctly but sometimes when we write a spinoff policy, the named insured while in processing at Nationwide switches back to the named insured on the prior policy. While in Nationwide processing the new policy was placed back in her mother’s name. We are able to correct this but would need the signed application. Ms. [redacted] has still not signed the application to correct the named insured error. Our system reflects that on December 1, 2014 the policy was bound in [redacted] ’s name. I have already mentioned this to Nationwide because we have seen this error before. Nationwide is aware that this can happen when a spinoff policy is written (a spinoff policy is when a driver on a current policy is transferred to their own policy). The address on both of these policies is the same. All Declaration Pages have been sent to the [redacted] address. I feel Ms. [redacted] is holding off signing the application because she wants Nationwide to pay the rental reimbursement for a rental car she had after her accident. We only need the signed application returned to us in order to place [redacted] as the named Insured on the policy. Ms. [redacted] has spoken to Nationwide directly several times, the original vehicle on the prior policy and spinoff was a 2004 Cadillac. She replaced that vehicle with an Audi and spoke to Nationwide directly to make that the replacement vehicle. She never had rental coverage on the prior policy [redacted] and it was not put on the new spinoff policy [redacted] . There were never any notes or questions about rental coverage. Ms. [redacted] has received all Declaration Pages and no rental coverage is listed. No communication was made with our office after the conversation on December 1, 2014, when her spinoff policy was made effective. Ms. [redacted] has no documentation where she requested this coverage that I am aware of. If you have any additional questions, please contact me at ###-###-#### or [redacted] . Best Regards, [redacted] Centralized Sales Operation and Support
The policy for [redacted] was renewed on February 12, for $1, The previous premium on her policy was $ There was a general rate increase that was included in the renewal premiumThe member increased the dwelling coverage by about $10,Due to the recent claim, the “Claims Free Discount” was also removed from the policyAll of these factors attributed to the increased renewal premium Please accept my apologies if you feel that any representative treated you in a manner that was less then professional Please do not hesitate to contact me, should you have any additional questions Sincerely, Carol G [redacted]
This letter acknowledges receipt of your correspondence dated January 5, 2016, and we provide the following:We investigated the concerns raised by our insuredWe found their coverage issue valid; the company issued a correcting endorsement with our payment to resolve their concern.While our records do not reflect the sentiment of our insured as it relates to unanswered telephone calls, we are sorry our customer service did not meet expectationsWe continually remind/train our staff of the importance in returning telephone calls in a timely and courteous manner.Should you require any further assistance in this matter, please contact [redacted] , Patty G***, at ###-###-#### or via email at [redacted] Thank you,Jennifer V [redacted]
Thank you for the opportunity to respond to the Revdex.com regarding policy number [redacted] for [redacted] and to address her concerns about the policy.On 10/03/2016, Mrs [redacted] purchased a six-month insurance policy from the [redacted] agency with a bill plan of 20% down and five installments.On 10/04/2016, underwriting reviewed the policy and determined that Mr [redacted] was ineligible to be a rated driver as his motor vehicle report indicated his license had been surrenderedA memo was sent to both Mrs [redacted] and the [redacted] agency advising a valid license was needed for Mr [redacted] or the policy would be set up for cancellation.On 10/05/2016, the member service center was contacted by the agency to see if Mr [redacted] could be excluded from coverage with a signed exclusion form, which they provided the same dayThe Member Care Representative changed Mr [redacted] from a rated driver to an excluded driver effective 10/05/At no point was Mr [redacted] ever removed from Mrs [redacted] ’s policyIn addition, the GMC Sierra (VIN 1GTEK19T3YE300665) on the policy since inception was replaced on 10/05/with a Volkswagen Jetta (VIN [redacted] ).Mr [redacted] had advised the agency that the issue with his driver’s license happens frequently as there is another [redacted] with a similar license number that differs by one digit, and that the information coming back is for this other [redacted] On 10/19/2016, the agency contacted the member service center to rate Mr [redacted] as a driver as well as re-add the original GMC Sierra (VIN [redacted] ) to the policyA declarations page reflecting Mr [redacted] as a rated driver was sent to Mrs [redacted] on 10/20/2016.On 11/09/2016, a signed request for cancellation effective 11/04/was received in the member service center, and the requested cancellation was processedThe request was signed by Mr [redacted] and listed both Mrand Mrs [redacted] Once cancelled, an outstanding balance for days of coverage for Mr [redacted] and the GMC Sierra remained on the policyA notice of the $outstanding balance was mailed to Mrs [redacted] on 12/19/when payment was not received, indicating that if payment was not made by 01/03/the amount could be turned over to the collections department.On 03/24/2017, Mrs [redacted] contacted the member service center and was advised by the Member Care Representative that Mr [redacted] could be removed from the policy once proof of other coverage for the dates he was on our policy was receivedWith proof of other insurance for Mr [redacted] and the GMC Sierra, we could go ahead and back date remove both, correcting the outstanding balance.If you require further assistance, please contact our [redacted] Lance R***, at ###-###-#### or by email at [redacted] Sincerely,Jillian J [redacted]
I have read Mr.G***'s response, I wonder if all information is being relayed between all nationwide reps There is no mention of the appraisal I received from my third party of $2,diminished value or any mention of verbal communication with repMonica F [redacted] of further negotiation Her offer was $1,diminished value, plus $for loss of use of vehicle during transmission repairs We also discussed a rental fee for a car at $99.90, during D&D evaluation of transmission issue dating back to 11/17/( it has taken that long to get resolution on damage!) In which she stated would be covered, as the car was needed for medical appointments resulting from the wreck As in the fax I sent to B.B.B & Monica F [redacted] , I would settle at the middle of both third party appraisals of between $1,and $2,at a total of $1,plus the $loss of use compand reimbursement of rental car expense Monica stated she would take this to the table and get back to me That was 11/19/ I had not heard from any nationwide repuntil this e-mail There was NO mention of final offer as stated by Mr.G***! I will fax you a copy of rental car receipt for your records.Thank You, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***I was in pursuit of suing the dealer I purchased the vehicle from I can obtain police report to back that fact up due to an altercation that took place in which the dealer send treats with a weapon when I approach him and my partner in regards to him upholding his agreement, additional forms indicating the frequent mechanical and work that were perform as well as a similar incident that happen to a person that was driving my vehicle and it malfunction and hit a nursing home rail I can obtain picture and any documents to back that fact up and a notarized letter from the personnel that was driving my vehicleI had moved from that address that the statement was address toTo [redacted] *** I was not aware of this letter if so I would have abruptly took action in this matter I receive no notification regarding to the person that was suing Nationwide for property damage never a call, email, nor letter to at least to let me the customer be aware of what and why my abstract is saying at fault when prior it was no fault, Nationwide is not on any ones side except their own sadly then once I refuse to pay to the new rates once I called several time and finally got in touch with Erick N [redacted] in not Judd L [redacted] who dealt with every thing nor Sharon J [redacted] nor Roger whom took an extended time period to come to the facility to view my car after the incident even the owner at the shop was inquiring about the service that I was dealt with in then Roger look at it like five to ten minutes and that was it I was told by the owner of the shopi know they did not complete any mechanical check..matter of fact I spoke with Emily R [redacted] whom told me if I want to follow up with any mechanical proceeding with the [redacted] [redacted] that I have to contact the dealer I was suing to process those services and said there is no additional actions Nation wide will be takingobviously the dealer will not discredit himself and dealership any further than it is already called [redacted] NYSo I feel like i'm at a stand stilli can no longer pursue with the suing of the dealer due to the negligence in Nationwide ability in checking the vehicle properly
the dates are still not correct on the policyThe Chevy Impala change date suppose to have be November 28, not January 27, Also like I stated in my complaint as the outcome I will not be paying for coverage that my car didn't haveI rode around for months without insurance and weeks without a tagI was finally able to get me tag on January 25, so that's the date the Nissan Altima is considered registered with insurance by the state of GeorgiaNationwide will not get a dollar out of me until the dates match what I just sent back as my reason for rejecting Nationwide effort thus far Regards, [redacted] ***
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me Regards and Thank you so much for your help! [redacted]
This letter is in response to your request for information pertaining to the above file As stated in my previous response the policy coverage dates were from April 4, to April 28, The policy was cancelled per the request of Ms [redacted] The Auto policy is not a month to month coverage We allow the member to make a monthly payment but that doesn’t mean the coverage is month to month The total charged for coverage from April 4, to April 28, was $ A payment of $was received on April 1, There were two $service fees charged The total charged of $plus $charged in service fees minus $total payment equals $charged for coverage provided up to the cancellation date of April 28, Thank you for allowing me the opportunity to assist you and if you have any questions regarding the information I have provided you may contact me at ###-###-####, Ext [redacted] or my email address is [redacted] Sincerely, Erica D [redacted] Nationwide
While she confirmed most my experience they were never able to further assist me which is why I had to find financing elsewhere which they were able to finance me in less than a week as I had all the documents and information ready at hand like I did with nationwide. Given my prior experience with Nationwide when I applied for a loan about 3 years ago they have made few changes which I believe are not for the best and delays the process as it did in this scenario. The fact that the customer service reps are unable to even provide a simple fax number correctly is beyond my understanding as this happened 2 times. I hope that with this complaint Nationwide is able to properly train their staff and make changes for the better. Maybe next time I need a loan ill give them one more try however this one did not go according to their promise about how simple and fast their loans are. Regards, [redacted]
October 7, [redacted] * [redacted] Dear [redacted] :This letter is sent in response to the inquiry received on October 1, 2015, from [redacted] Ihave spoken with both [redacted] and our claims representative, Rob C [redacted] In myconversation with CA C [redacted] , he indicated he had several conversations with [redacted] and in those discussions did agree that the damages were not [redacted] ’s fault, but advised thatwe would have to wait until the cause and origin investigation was completed prior to reaching acoverage decision.Once we received our Cause and Origin report, which listed the cause of the fire as undetermined, [redacted] was informed his damages would not be coveredFollowing this decision and the denialletter which was sent, we have reviewed the facts of loss once againBased on that review, we haveagreed to pay [redacted] ’s damages to his home [redacted] has been contacted and a check hasbeen issued to him for $4,on 10/01/to cover the damages to his dwelling from the fire.Sincerely,Ron V***Claims ManagerAllied Property & Casualty I [redacted] **Phone: ###-###-####Fax: ###-###-####Email Address: [redacted] Office of Customer Advocacy | [redacted]
The information in the response from Nationwide in inaccurate I applied for the loan online on November 16, and didn't receive the requested amount until Monday, December 14, (nearly month later) I have attached a copy of two pictures: the first showing acknowledgement from Nationwide on November 24th and the second showing the numerous amount of times the loan needed to be cancelled/resubmittedThe information I received from Nationwide was that the third party administrator ( [redacted] ) was at fault When everything was finalized, it is obviously the burden of responsibility lies with Nationwide It is apparent to me that Nationwide does not have the ability to handle individual issues as they arise They were more interested in bickering with the third party administrator than resolving the issue It is completely unacceptable the way everything was handled I applied for the loan giving myself (what should have been) plenty of time to have it for Christmas shopping I'm a single mother and not knowing when or if I would receive the money was not only frustrating but aggravating Do I expect someone at Nationwide to drop everything and work on my problem? Yes, I do!! As of the end of November, the loan had been approved by my employer, the third party administrator and by Nationwide itselfHowever, it took until December 15th to finally receive the deposit I am now stuck paying additional shipping charges in order to guarantee Christmas delivery and some items are out of stock and now not available I couldn't be more disappointed in the way Nationwide handled the entire transaction
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me. Regards, Breean B***
Please allow this letter to serve as a response to the above captioned Revdex.com complaint filed by Mr [redacted] Mr [redacted] states that Nationwide Insurance paid to repair the left doors and quarter panel of his vehicle instead of replacing these parts.The left doors and quarter panel were deemed repairable by Mr [redacted] ***, a New York State licensed adjuster, during the time of inspectionUpon review, any licensed repair facility would be able to repair Mr [redacted] 's vehicle without any issueReplacing these parts would reflect a repair methodology that goes beyond what is needed to restore the vehicle to pre-accident conditionHowever, an inspection will also take place by Mr [redacted] 's repair facility prior to repairIf any additional damages are discovered, Nationwide Insurance will be contacted by the repair facility in order to conduct a supplemental inspection and address the damages accordingly.If you require further assistance, please contact our [redacted] , Jose L***, at ###-###-#### or by email at [redacted] .Sincerely,Alan S [redacted]
We are in receipt of your correspondence dated June 29, regarding the response received from Sean [redacted] related to his denial to provide the necessary cancellation request forms and to remove him from our mailing list.At this time, Mr [redacted] carries active motorcycle and renter’s policies with our companyMr [redacted] may cancel his motorcycle and renter’s policies effective the June 12, inception date, however, we do require a signed cancellation form for each policy in order to process the cancellationWe do apologize for any inconvenience, but our company does require this request to be in writing.Per our previous response, Mr [redacted] can complete and return the forms that were provided with our June 21, response via email to [redacted] ; fax to ###-###-####; or mail to Nationwide Mutual Insurance Company, [redacted] , [redacted] For immediate attention, he may also send them directly to our Customer Advocacy Coordinator, Janice K [redacted] , via email at [redacted] or fax directly to her at ###-###-####.As of July 1, 2017, per his request, Mr [redacted] ’ information has also been added to the “Do Not Contact” list, however, until the policy cancellation request forms are completed and returned, Mr [redacted] will continue to receive policy documents and billing notifications related to the current active policies.If you require further assistance, please contact Janice Kleinhans at ###-###-#### or by email at [redacted] Sincerely,Tara P***Senior AnalystCustomer Response & Resolution
(1) A response from nationwideWe spoke with the insured and she agreed to allow us to send out a vendorto evaluate the couch for repair/replacement.(2) A check for the cost to replace the couches and dispose of the oldcouchesOnce the evaluation is complete we will review for repair or replacement.(3) The $1,deductible refunded/subrogation process initiatedSubrogation was referred and is working with the liable carrier to pursuesubrogation If subrogation is successful the subrogation department willhandle reimbursement.(4) Check for the depreciation withheldThe depreciation check was issued prior to this complaint
Thank you for your recent inquiry regarding a complaint you received from [redacted] ***Below is the information we gathered regarding this caseIf I do not provide the information you need for this matter, please do not hesitate to let me know.Our records indicate, on February 14, 2015, Mr*** called the [redacted] Agency to add a Subaru to his policyAfter being quoted several deductible amounts and the corresponding premium increases, Mr [redacted] advised he could not afford the additional premium to add comprehensive and collision coverage to his policyHe then told his agent he wanted liability only for the SubaruThe vehicle was then added per his request.On May 18, 2015, several weeks after being in an accident, Mr [redacted] called the [redacted] Agency and spoke with office manager [redacted] about the coverage he had on the SubaruDuring this conversation Mr [redacted] was advised it was their practice when quoting or adding vehicles, to give several options but it is ultimately their choice which coverage they purchaseAlso discussed was the coverage on his DodgeMr [redacted] was offered a $deductible on this vehicle to which he declined advising he had to speak with his wife before making the decision.During our investigation into this matter, no error was foundLack of the offer of coverages to an insured does not constitute an errorMr [redacted] did not request additional quotes for other deductibles for collision and we found the [redacted] Agency followed their procedure of discussing the available options with Mr***After being told by Mr [redacted] he could not afford additional premium and he wanted liability only for the vehicle, the vehicle was added as requested.Thank you for bringing this matter to our attentionWe trust this will resolve all pending concernsIf you should have any questions or wish to discuss the matter further, please feel free to call Betsy S [redacted] , [redacted] at ###-###-#### or email her at [redacted] Sincerely,Derrick H [redacted] ###-###-####
I am rejecting this response because: you need to discuss this further with my vet's office There was nothing to remove as both were benign and there was nothing to remove I'm sick of the run around you are giving me This is the most awful experience and be assured just as soon as I can find a comparable plan with another company I will cease doing business with Nationwide Regards, [redacted]
Thank you for the opportunity to respond to the Revdex.com regarding policy number [redacted] for [redacted] and to address his concerns about the policy On 01/12/2017, Mr [redacted] started a six-month, 25% down payment personal auto policy through the Lawrence Agency IncorporatedThe policy cancelled on 02/26/for non-payment of the first installment bill, due on 02/12/ On 01/14/2017, the system erroneously sent a memo to both Mr [redacted] and the Lawrence Agency Incadvising that a Mississippi driver’s license was requiredThe error has since been addressed and corrected in the system, and on 01/31/underwriting logged off the memo so no follow up actions would be taken on Mr [redacted] ’ policy On 02/10/2017, underwriting received an error notification from the Rhode Island Division of Motor Vehicles in regards to the VIN number provided on Mr [redacted] ’ policyThe memo that was sent to Mr [redacted] on 02/11/requested the VIN be verified with the member service centerIt also advised that the error may indicate the vehicle is not registered with the stateAt no point in this memo or at any point moving forward was Mr [redacted] ’ policy set up for cancellation due to the vehicle registration or his driver’s license On 04/03/2017, the agency contacted the member service center to advise that Mr [redacted] was unable to get his vehicle registered with the state of Rhode Island, and requested to have the policy cancelled back to inceptionThe Member Care Representative advised that we would need a signed cancellation request from Mr [redacted] to complete the requestThe agent was also advised that any funds owed back to Mr [redacted] would be mailed to him in the form of a checkAt no point during this conversation is the amount of the refund discussed On 04/03/the signed cancellation request was received by the member service centerAs per our underwriting guidelines, processing sent a memo to both Mr [redacted] and the Lawrence Agency Incadvising that additional proof was required to complete the cancellation due to the requested date being more than days in the pastHowever, because Mr [redacted] ’ agent was advised a signed cancellation request was needed with nothing further to cancel, we have gone ahead and re-cancelled Mr [redacted] ’ policy to his requested date of 01/12/He will be receiving a check in the mail for $ Mr [redacted] mentions in his statement that he tried contacting Nationwide directly in January in regards to the memos he had received and that no one ever returned his callThe member service center does not have an after-hours message system in place, and there is no record of Mr [redacted] calling the member service center I trust that I have addressed the issues within Mr [redacted] ’ complaintIf you require further assistance, please contact me, Charity W [redacted] , at ###-###-#### or by email at [email protected] Sincerely, Jillian J [redacted] Analyst, Process Management
Dear [redacted] Nationwide strives to provide great customer service to all of our customers. I have examined the issues stated by our member and the following response was received from independent contractor agent, [redacted] , in regards to the complaint filed by [redacted] . Please note that Mr. [redacted] is not an employee of Nationwide, but an independent contractor responsible for the time, place and manner in which he services Nationwide’s policyholders. The agent’s statement below is his alone, and it does not reflect Nationwide’s policies or procedures. Nationwide will be independently investigating Ms. [redacted] ’s complaint against Mr. [redacted] . Our office spoke to this policyholder on December 1, 2014. She informed us she was the owner of the vehicle on policy # [redacted] We wrote a spinoff policy December 2, 2014 with [redacted] as the named insured and the two drivers on the policy were [redacted] and her mother ***. The Application is in DocuVault but it is unsigned. The application was sent to her by email in December of 2014 and again in May of 2014. The policy was written correctly but sometimes when we write a spinoff policy, the named insured while in processing at Nationwide switches back to the named insured on the prior policy. While in Nationwide processing the new policy was placed back in her mother’s name. We are able to correct this but would need the signed application. Ms. [redacted] has still not signed the application to correct the named insured error. Our system reflects that on December 1, 2014 the policy was bound in [redacted] ’s name. I have already mentioned this to Nationwide because we have seen this error before. Nationwide is aware that this can happen when a spinoff policy is written (a spinoff policy is when a driver on a current policy is transferred to their own policy). The address on both of these policies is the same. All Declaration Pages have been sent to the [redacted] address. I feel Ms. [redacted] is holding off signing the application because she wants Nationwide to pay the rental reimbursement for a rental car she had after her accident. We only need the signed application returned to us in order to place [redacted] as the named Insured on the policy. Ms. [redacted] has spoken to Nationwide directly several times, the original vehicle on the prior policy and spinoff was a 2004 Cadillac. She replaced that vehicle with an Audi and spoke to Nationwide directly to make that the replacement vehicle. She never had rental coverage on the prior policy [redacted] and it was not put on the new spinoff policy [redacted] . There were never any notes or questions about rental coverage. Ms. [redacted] has received all Declaration Pages and no rental coverage is listed. No communication was made with our office after the conversation on December 1, 2014, when her spinoff policy was made effective. Ms. [redacted] has no documentation where she requested this coverage that I am aware of. If you have any additional questions, please contact me at ###-###-#### or [redacted] . Best Regards, [redacted] Centralized Sales Operation and Support
The policy for [redacted] was renewed on February 12, for $1, The previous premium on her policy was $ There was a general rate increase that was included in the renewal premiumThe member increased the dwelling coverage by about $10,Due to the recent claim, the “Claims Free Discount” was also removed from the policyAll of these factors attributed to the increased renewal premium Please accept my apologies if you feel that any representative treated you in a manner that was less then professional Please do not hesitate to contact me, should you have any additional questions Sincerely, Carol G [redacted]
This letter acknowledges receipt of your correspondence dated January 5, 2016, and we provide the following:We investigated the concerns raised by our insuredWe found their coverage issue valid; the company issued a correcting endorsement with our payment to resolve their concern.While our records do not reflect the sentiment of our insured as it relates to unanswered telephone calls, we are sorry our customer service did not meet expectationsWe continually remind/train our staff of the importance in returning telephone calls in a timely and courteous manner.Should you require any further assistance in this matter, please contact [redacted] , Patty G***, at ###-###-#### or via email at [redacted] Thank you,Jennifer V [redacted]
Thank you for the opportunity to respond to the Revdex.com regarding policy number [redacted] for [redacted] and to address her concerns about the policy.On 10/03/2016, Mrs [redacted] purchased a six-month insurance policy from the [redacted] agency with a bill plan of 20% down and five installments.On 10/04/2016, underwriting reviewed the policy and determined that Mr [redacted] was ineligible to be a rated driver as his motor vehicle report indicated his license had been surrenderedA memo was sent to both Mrs [redacted] and the [redacted] agency advising a valid license was needed for Mr [redacted] or the policy would be set up for cancellation.On 10/05/2016, the member service center was contacted by the agency to see if Mr [redacted] could be excluded from coverage with a signed exclusion form, which they provided the same dayThe Member Care Representative changed Mr [redacted] from a rated driver to an excluded driver effective 10/05/At no point was Mr [redacted] ever removed from Mrs [redacted] ’s policyIn addition, the GMC Sierra (VIN 1GTEK19T3YE300665) on the policy since inception was replaced on 10/05/with a Volkswagen Jetta (VIN [redacted] ).Mr [redacted] had advised the agency that the issue with his driver’s license happens frequently as there is another [redacted] with a similar license number that differs by one digit, and that the information coming back is for this other [redacted] On 10/19/2016, the agency contacted the member service center to rate Mr [redacted] as a driver as well as re-add the original GMC Sierra (VIN [redacted] ) to the policyA declarations page reflecting Mr [redacted] as a rated driver was sent to Mrs [redacted] on 10/20/2016.On 11/09/2016, a signed request for cancellation effective 11/04/was received in the member service center, and the requested cancellation was processedThe request was signed by Mr [redacted] and listed both Mrand Mrs [redacted] Once cancelled, an outstanding balance for days of coverage for Mr [redacted] and the GMC Sierra remained on the policyA notice of the $outstanding balance was mailed to Mrs [redacted] on 12/19/when payment was not received, indicating that if payment was not made by 01/03/the amount could be turned over to the collections department.On 03/24/2017, Mrs [redacted] contacted the member service center and was advised by the Member Care Representative that Mr [redacted] could be removed from the policy once proof of other coverage for the dates he was on our policy was receivedWith proof of other insurance for Mr [redacted] and the GMC Sierra, we could go ahead and back date remove both, correcting the outstanding balance.If you require further assistance, please contact our [redacted] Lance R***, at ###-###-#### or by email at [redacted] Sincerely,Jillian J [redacted]
I have read Mr.G***'s response, I wonder if all information is being relayed between all nationwide reps There is no mention of the appraisal I received from my third party of $2,diminished value or any mention of verbal communication with repMonica F [redacted] of further negotiation Her offer was $1,diminished value, plus $for loss of use of vehicle during transmission repairs We also discussed a rental fee for a car at $99.90, during D&D evaluation of transmission issue dating back to 11/17/( it has taken that long to get resolution on damage!) In which she stated would be covered, as the car was needed for medical appointments resulting from the wreck As in the fax I sent to B.B.B & Monica F [redacted] , I would settle at the middle of both third party appraisals of between $1,and $2,at a total of $1,plus the $loss of use compand reimbursement of rental car expense Monica stated she would take this to the table and get back to me That was 11/19/ I had not heard from any nationwide repuntil this e-mail There was NO mention of final offer as stated by Mr.G***! I will fax you a copy of rental car receipt for your records.Thank You, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***I was in pursuit of suing the dealer I purchased the vehicle from I can obtain police report to back that fact up due to an altercation that took place in which the dealer send treats with a weapon when I approach him and my partner in regards to him upholding his agreement, additional forms indicating the frequent mechanical and work that were perform as well as a similar incident that happen to a person that was driving my vehicle and it malfunction and hit a nursing home rail I can obtain picture and any documents to back that fact up and a notarized letter from the personnel that was driving my vehicleI had moved from that address that the statement was address toTo [redacted] *** I was not aware of this letter if so I would have abruptly took action in this matter I receive no notification regarding to the person that was suing Nationwide for property damage never a call, email, nor letter to at least to let me the customer be aware of what and why my abstract is saying at fault when prior it was no fault, Nationwide is not on any ones side except their own sadly then once I refuse to pay to the new rates once I called several time and finally got in touch with Erick N [redacted] in not Judd L [redacted] who dealt with every thing nor Sharon J [redacted] nor Roger whom took an extended time period to come to the facility to view my car after the incident even the owner at the shop was inquiring about the service that I was dealt with in then Roger look at it like five to ten minutes and that was it I was told by the owner of the shopi know they did not complete any mechanical check..matter of fact I spoke with Emily R [redacted] whom told me if I want to follow up with any mechanical proceeding with the [redacted] [redacted] that I have to contact the dealer I was suing to process those services and said there is no additional actions Nation wide will be takingobviously the dealer will not discredit himself and dealership any further than it is already called [redacted] NYSo I feel like i'm at a stand stilli can no longer pursue with the suing of the dealer due to the negligence in Nationwide ability in checking the vehicle properly
the dates are still not correct on the policyThe Chevy Impala change date suppose to have be November 28, not January 27, Also like I stated in my complaint as the outcome I will not be paying for coverage that my car didn't haveI rode around for months without insurance and weeks without a tagI was finally able to get me tag on January 25, so that's the date the Nissan Altima is considered registered with insurance by the state of GeorgiaNationwide will not get a dollar out of me until the dates match what I just sent back as my reason for rejecting Nationwide effort thus far Regards, [redacted] ***
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me Regards and Thank you so much for your help! [redacted]
This letter is in response to your request for information pertaining to the above file As stated in my previous response the policy coverage dates were from April 4, to April 28, The policy was cancelled per the request of Ms [redacted] The Auto policy is not a month to month coverage We allow the member to make a monthly payment but that doesn’t mean the coverage is month to month The total charged for coverage from April 4, to April 28, was $ A payment of $was received on April 1, There were two $service fees charged The total charged of $plus $charged in service fees minus $total payment equals $charged for coverage provided up to the cancellation date of April 28, Thank you for allowing me the opportunity to assist you and if you have any questions regarding the information I have provided you may contact me at ###-###-####, Ext [redacted] or my email address is [redacted] Sincerely, Erica D [redacted] Nationwide
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me Regards, [redacted]
While she confirmed most my experience they were never able to further assist me which is why I had to find financing elsewhere which they were able to finance me in less than a week as I had all the documents and information ready at hand like I did with nationwide. Given my prior experience with Nationwide when I applied for a loan about 3 years ago they have made few changes which I believe are not for the best and delays the process as it did in this scenario. The fact that the customer service reps are unable to even provide a simple fax number correctly is beyond my understanding as this happened 2 times. I hope that with this complaint Nationwide is able to properly train their staff and make changes for the better. Maybe next time I need a loan ill give them one more try however this one did not go according to their promise about how simple and fast their loans are. Regards, [redacted]
October 7, [redacted] * [redacted] Dear [redacted] :This letter is sent in response to the inquiry received on October 1, 2015, from [redacted] Ihave spoken with both [redacted] and our claims representative, Rob C [redacted] In myconversation with CA C [redacted] , he indicated he had several conversations with [redacted] and in those discussions did agree that the damages were not [redacted] ’s fault, but advised thatwe would have to wait until the cause and origin investigation was completed prior to reaching acoverage decision.Once we received our Cause and Origin report, which listed the cause of the fire as undetermined, [redacted] was informed his damages would not be coveredFollowing this decision and the denialletter which was sent, we have reviewed the facts of loss once againBased on that review, we haveagreed to pay [redacted] ’s damages to his home [redacted] has been contacted and a check hasbeen issued to him for $4,on 10/01/to cover the damages to his dwelling from the fire.Sincerely,Ron V***Claims ManagerAllied Property & Casualty I [redacted] **Phone: ###-###-####Fax: ###-###-####Email Address: [redacted] Office of Customer Advocacy | [redacted]
The information in the response from Nationwide in inaccurate I applied for the loan online on November 16, and didn't receive the requested amount until Monday, December 14, (nearly month later) I have attached a copy of two pictures: the first showing acknowledgement from Nationwide on November 24th and the second showing the numerous amount of times the loan needed to be cancelled/resubmittedThe information I received from Nationwide was that the third party administrator ( [redacted] ) was at fault When everything was finalized, it is obviously the burden of responsibility lies with Nationwide It is apparent to me that Nationwide does not have the ability to handle individual issues as they arise They were more interested in bickering with the third party administrator than resolving the issue It is completely unacceptable the way everything was handled I applied for the loan giving myself (what should have been) plenty of time to have it for Christmas shopping I'm a single mother and not knowing when or if I would receive the money was not only frustrating but aggravating Do I expect someone at Nationwide to drop everything and work on my problem? Yes, I do!! As of the end of November, the loan had been approved by my employer, the third party administrator and by Nationwide itselfHowever, it took until December 15th to finally receive the deposit I am now stuck paying additional shipping charges in order to guarantee Christmas delivery and some items are out of stock and now not available I couldn't be more disappointed in the way Nationwide handled the entire transaction
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me. Regards, Breean B***
Please allow this letter to serve as a response to the above captioned Revdex.com complaint filed by Mr [redacted] Mr [redacted] states that Nationwide Insurance paid to repair the left doors and quarter panel of his vehicle instead of replacing these parts.The left doors and quarter panel were deemed repairable by Mr [redacted] ***, a New York State licensed adjuster, during the time of inspectionUpon review, any licensed repair facility would be able to repair Mr [redacted] 's vehicle without any issueReplacing these parts would reflect a repair methodology that goes beyond what is needed to restore the vehicle to pre-accident conditionHowever, an inspection will also take place by Mr [redacted] 's repair facility prior to repairIf any additional damages are discovered, Nationwide Insurance will be contacted by the repair facility in order to conduct a supplemental inspection and address the damages accordingly.If you require further assistance, please contact our [redacted] , Jose L***, at ###-###-#### or by email at [redacted] .Sincerely,Alan S [redacted]
We are in receipt of your correspondence dated June 29, regarding the response received from Sean [redacted] related to his denial to provide the necessary cancellation request forms and to remove him from our mailing list.At this time, Mr [redacted] carries active motorcycle and renter’s policies with our companyMr [redacted] may cancel his motorcycle and renter’s policies effective the June 12, inception date, however, we do require a signed cancellation form for each policy in order to process the cancellationWe do apologize for any inconvenience, but our company does require this request to be in writing.Per our previous response, Mr [redacted] can complete and return the forms that were provided with our June 21, response via email to [redacted] ; fax to ###-###-####; or mail to Nationwide Mutual Insurance Company, [redacted] , [redacted] For immediate attention, he may also send them directly to our Customer Advocacy Coordinator, Janice K [redacted] , via email at [redacted] or fax directly to her at ###-###-####.As of July 1, 2017, per his request, Mr [redacted] ’ information has also been added to the “Do Not Contact” list, however, until the policy cancellation request forms are completed and returned, Mr [redacted] will continue to receive policy documents and billing notifications related to the current active policies.If you require further assistance, please contact Janice Kleinhans at ###-###-#### or by email at [redacted] Sincerely,Tara P***Senior AnalystCustomer Response & Resolution
(1) A response from nationwideWe spoke with the insured and she agreed to allow us to send out a vendorto evaluate the couch for repair/replacement.(2) A check for the cost to replace the couches and dispose of the oldcouchesOnce the evaluation is complete we will review for repair or replacement.(3) The $1,deductible refunded/subrogation process initiatedSubrogation was referred and is working with the liable carrier to pursuesubrogation If subrogation is successful the subrogation department willhandle reimbursement.(4) Check for the depreciation withheldThe depreciation check was issued prior to this complaint
Thank you for your recent inquiry regarding a complaint you received from [redacted] ***Below is the information we gathered regarding this caseIf I do not provide the information you need for this matter, please do not hesitate to let me know.Our records indicate, on February 14, 2015, Mr*** called the [redacted] Agency to add a Subaru to his policyAfter being quoted several deductible amounts and the corresponding premium increases, Mr [redacted] advised he could not afford the additional premium to add comprehensive and collision coverage to his policyHe then told his agent he wanted liability only for the SubaruThe vehicle was then added per his request.On May 18, 2015, several weeks after being in an accident, Mr [redacted] called the [redacted] Agency and spoke with office manager [redacted] about the coverage he had on the SubaruDuring this conversation Mr [redacted] was advised it was their practice when quoting or adding vehicles, to give several options but it is ultimately their choice which coverage they purchaseAlso discussed was the coverage on his DodgeMr [redacted] was offered a $deductible on this vehicle to which he declined advising he had to speak with his wife before making the decision.During our investigation into this matter, no error was foundLack of the offer of coverages to an insured does not constitute an errorMr [redacted] did not request additional quotes for other deductibles for collision and we found the [redacted] Agency followed their procedure of discussing the available options with Mr***After being told by Mr [redacted] he could not afford additional premium and he wanted liability only for the vehicle, the vehicle was added as requested.Thank you for bringing this matter to our attentionWe trust this will resolve all pending concernsIf you should have any questions or wish to discuss the matter further, please feel free to call Betsy S [redacted] , [redacted] at ###-###-#### or email her at [redacted] Sincerely,Derrick H [redacted] ###-###-####
I am rejecting this response because: you need to discuss this further with my vet's office There was nothing to remove as both were benign and there was nothing to remove I'm sick of the run around you are giving me This is the most awful experience and be assured just as soon as I can find a comparable plan with another company I will cease doing business with Nationwide Regards, [redacted]
Thank you for the opportunity to respond to the Revdex.com regarding policy number [redacted] for [redacted] and to address his concerns about the policy On 01/12/2017, Mr [redacted] started a six-month, 25% down payment personal auto policy through the Lawrence Agency IncorporatedThe policy cancelled on 02/26/for non-payment of the first installment bill, due on 02/12/ On 01/14/2017, the system erroneously sent a memo to both Mr [redacted] and the Lawrence Agency Incadvising that a Mississippi driver’s license was requiredThe error has since been addressed and corrected in the system, and on 01/31/underwriting logged off the memo so no follow up actions would be taken on Mr [redacted] ’ policy On 02/10/2017, underwriting received an error notification from the Rhode Island Division of Motor Vehicles in regards to the VIN number provided on Mr [redacted] ’ policyThe memo that was sent to Mr [redacted] on 02/11/requested the VIN be verified with the member service centerIt also advised that the error may indicate the vehicle is not registered with the stateAt no point in this memo or at any point moving forward was Mr [redacted] ’ policy set up for cancellation due to the vehicle registration or his driver’s license On 04/03/2017, the agency contacted the member service center to advise that Mr [redacted] was unable to get his vehicle registered with the state of Rhode Island, and requested to have the policy cancelled back to inceptionThe Member Care Representative advised that we would need a signed cancellation request from Mr [redacted] to complete the requestThe agent was also advised that any funds owed back to Mr [redacted] would be mailed to him in the form of a checkAt no point during this conversation is the amount of the refund discussed On 04/03/the signed cancellation request was received by the member service centerAs per our underwriting guidelines, processing sent a memo to both Mr [redacted] and the Lawrence Agency Incadvising that additional proof was required to complete the cancellation due to the requested date being more than days in the pastHowever, because Mr [redacted] ’ agent was advised a signed cancellation request was needed with nothing further to cancel, we have gone ahead and re-cancelled Mr [redacted] ’ policy to his requested date of 01/12/He will be receiving a check in the mail for $ Mr [redacted] mentions in his statement that he tried contacting Nationwide directly in January in regards to the memos he had received and that no one ever returned his callThe member service center does not have an after-hours message system in place, and there is no record of Mr [redacted] calling the member service center I trust that I have addressed the issues within Mr [redacted] ’ complaintIf you require further assistance, please contact me, Charity W [redacted] , at ###-###-#### or by email at [email protected] Sincerely, Jillian J [redacted] Analyst, Process Management