you can clearly see the wire marks in the rims from rubbing against the metal wire guard railIf you compare the driver's side tires to the passenger side's tire you will see a remarkable differenceThe passenger side tire does have wear and tear, however the driver's side tire has damages done to it due the accidentWe have already come to an understanding that Nationwide is NOT responsible for the rear differentialI was using the payment for the diagnostic as an example to Nationwide to let you know that YOU made the request and I completed the task and paid for the diagnostic which found Nationwide not at fault for the rear end / differential.For the 3rd time my request is for there to be an independent evaluation of the GMC Sierra from an "outside" source to evaluate the accident value that Nationwide has said they will pay to me the customerI disagree with the payment amount offered as I continue to disagree about the tires being due to wear and tear when you can clearly see wire marks through the rim.So in conclusion my request is for an outside estimate evaluation of the GMC Sierra in order to resolve the issue the I have with Nationwide.Thank you, Regards, [redacted] ***
[redacted] Nationwide has agreed to refund the premiums that I have paid them, but that was two weeks agoThey have yet to respond since I sent them the necessary documentation can I get an update on the status of this claimPlease reply at [redacted] or at [redacted] The Nationwide rep that assisted me in the process is Peter S [redacted] his contact number is [redacted] and his email is [redacted]
Obviously, someone does not know how to read doctor's notesThe note on 7/30/clearly states that she has laryngeal paralysis and that the lateral chest X-ray shows a cardiac silhouetteAt no place in the 7/30/notes was pneumonia even mentionedAs I mentioned when I spoke to the rep, I never had these issues when it was VPI and now that it has been taken over by Nationwide, I am having issuesI am hugely disappointed in NationwideThey have lost a customer since I will not be insuring my new puppy with themI will also not recommend Nationwide to friends, family, and other dog training professionalsSo much for being a loyal customer for years Regards, [redacted]
We are in receipt of your communicated dated April 13, submitted on behalf of Ms [redacted] regarding communication concerns during her claim, as well as frustration with the payment process.I spoke with Ms [redacted] on April 13, and we addressed her concernsWe apologize for any communication issues during the claims process, as we strive to maintain consistent contact throughout the claim to keep the member informed.While the insured should have been advised of her mortgage company’s inclusion on the check, her mortgage information was not updated on her policyTherefore, when the claims team issued the payment, we were unaware of the outdated informationWhen this was brought to our attention, we re-issued the payment immediately and sent the check directly to the mortgage company per Ms [redacted] ’s requestThe adjuster spoke with the mortgage company on April 18th to offer to send the estimate for repairs in order to expedite the process for our member.We regret that the complainant is unhappy with the handling of her claim, but we will continue to work with Ms [redacted] to bring this claim to resolution.Should you require any further assistance in this matter, please contact our Customer Relations Coordinator, Patty G [redacted] at ###-###-#### or via email at [redacted] .Sincerely,Averill Y [redacted]
We are in receipt of Ms [redacted] ’s rejection of our response regarding the above referenced fileIn her complaint, Ms [redacted] is disputing the processing of the above referenced claims and is requesting additional benefits be applied.As stated in our original response, we have requested records on Ms [redacted] ’s behalf in order to determine if additional benefits apply to the above referenced claimsWe received the requested records on October 18, Our review was completed on October 20, and found that Murphy was treated primarily for pneumonia on all claims in questionThe claims were reprocessed with a primary diagnosis of Pneumonia (code 1447) and secondary benefits were applied as indicated in the recordsA letter explaining the outcome of the review was sent to Ms [redacted] on October 20, A revised explanation of benefits was sent out for each claim reprocessed.Please note that our review is final unless we receive additional documentation that was previously unsubmitted.Should you require any further assistance in this matter, please contact our [redacted] , Patty G [redacted] at ###-###-#### or via email at [redacted] .Sincerely,Vincent G***###-###-####
Dear: [redacted] On May 13,claimant [redacted] went to [redacted] for an estimate [redacted] stated to the shop that the L quarter panel and rear bumper cover damage was part of the claim and wanted the shop to include this on the estimate However, on May 8, when investigating claim associate contacted our policyholder about the details of the accident, policyholder explained that [redacted] told them at the time of the accident that the quarter panel and rear bumper was damaged a week before and not part of this claim Because of this, the inside desk reviewer requested a field inspection of [redacted] vehicle to determine if the L quarter panel and rear bumper was part of this claim Field associate [redacted] contacted [redacted] and inspected his vehicle at his residence Upon inspection, [redacted] determined that the quarter panel and rear bumper as not related [redacted] explained this to [redacted] [redacted] pointed out that there was white paint transfer on the door that our policyholder backed into Our policyholder has a white vehicle The ding in the quarter panel is round and about dime shape Looked as if a stone flew back and caused the damage but it was not from being struck by our policyholder The rear bumper is pulled outward and backward away from the vehicle and would not be consistent with someone backing into the vehicle of [redacted] [redacted] vehicle was parked and unoccupied at the time of the accidentThere is no scraping down the side of [redacted] vehicle only the on impact on the L front door [redacted] called [redacted] a few days later and [redacted] explained again why Nationwide could not pay for the damage to the L quarter panel and rear bumper Then later the repair shop called [redacted] and wanted to know if Nationwide was paying for the questionable damage and [redacted] explained to the shop why he was not paying for the damage [redacted] stated that he only rec'd the one call from [redacted] and one from the body shop and he returned all of them He does not remember [redacted] calling him and he didn't return the call After reviewing the file, I am in agreement with [redacted] on the damages to the L quarter panel and rear bumper not being related to a single impact caused by our policyholder backing up and hitting a park vehicle in the L front door Sincerely, [redacted] Nationwide ###-###-####
The PDF form of Titan's does NOT show my signature I want to see MY ORIGINALLY SIGNED DOCUMENT, and I will know if it is my signature Anyone can leave the signature blank and fill out/type out the info, but WHERE'S MY SIGNATURE? Besides, none of this was said to me...MY DOWN PAYMENT WAS TO START MY VEHICLE INSURANCE If I was told any of this about yearly purchase of insurance, early cancellation crap, etc., etc., I NEVER, IN MY LIFE, WOULD EVER HAVE PURCHASED SUCH TRASH Cannot believe this is being done What corruption! The media really does need to get involved in this doings, and get the word out to people re this disgusting stuff they are doing It was my belief that I was buying regular/vehicle insurance for my car AND NEVER IN MY LIFE HAVE I EVER RAN ACROSS CAR INSURANCE WHERE YOU HAD TO SIGN UP FOR A YEAR WHAT CRAP! PEOPLE SELL THEIR CARS SOMETIMES, WHAT KIND OF PRACTICE IS THIS Once again, I NEVER WAS TOLD ANYTHING RE YEARLY PURCHASE FOR VEHICLE INSURANCE I would have gotten right up and walked out that door My old Farmer's Insurance told me I'd be sorry when I told them I insured with Titan But, I never signed documents WITH MY SIGNATURE ON IT, to receive insurance in this manner If this is NOT SETTLED, I am contacting every news media I can think of so they can get the word out to the people I thought Nationwide was probably a great company, boy that's a joke BUT ALL THE PEOPLE NEED TO KNOW ABOUT THIS I've worked for lots of insurance companies, ***, with [redacted] (AUTO SECTION), and a couple more and never anything like this They had policies THIS IS INSANE! ALL THE PEOPLE NEED TO BE AWARE OF THIS COMPANY ONCE AND FOR ALL Regards, [redacted]
Dear Mr***I am writing in response to your concerns surrounding your direct checking account with Nationwide Bank.First, please allow me to apologize for the unsatisfactory experience you have had with your new account.Nationwide Bank has proactively chosen to monitor account activityYour account was opened on August 18,and the check that was submitted far deposit was processed on Augus124,Because your accountwas under days old it was considered a new accountFor this reason, new accounts are subject to closerscrutinyI thank you for providing the requested documentation to our Customer Resolution team as well as ourLoss Control teamUpon review, that did allow us to remove the restriction on your account.Again, I apologize for any inconvenience or frustration this caused for youPlease feel free to reach out to me ifthere is anything further I may do for you.Sara H [redacted] Nationwide Bank###-###-####
Our records indicate the Auto policy mentioned above has been listed at the address of [redacted] from inception of the policy The billing account also has the same address listed, however, is set up on Paperless billing This means that bills are sent to the email address on file Our records indicate a bill was generated for $due December 1, After no payment was received a Notice of Cancellation (NOC) was sent for $due December 25, or the policy would cancel effective December 26, There was no payment received and the policy cancelled effective December 26, A refund of $was sent to the address on file and cashed on January 29, The following documents have been attached for your review: Bills Notice of Cancellations Proof of Mailing for NOC Policy Declarations If you require further assistance, please contact our [redacted] , Cathy D [redacted] , at ###-###-#### or by email at Sincerely, Erica D [redacted]
v\: [redacted] o\: [redacted] w\: [redacted] This letter is in response to the inquiry received from your office on January 25, The Nationwide Affinity Member, reported a claim for a mysterious disappearance of their wedding ring set on November 29, The member was contacted on November 29, and an investigation into the loss as well as the replacement value of the wedding ring set was started On January 8, 2016, the investigation had been completed and the replacement cost of the wedding ring set was supplied to Nationwide by Replacement Services, an independent third party, who specializes in replacement jewelry for the insurance industry as well as other clients The wedding ring set had been insured for $10,by the Nationwide MemberReplacement Services had reviewed the original appraisal of the wedding ring set, and advised Nationwide, they could replace the wedding ring set for $7,This pricing was related to the Member, who disagreed with these findings The claim was escalated to a Claims Manager on January 8, The Claims Manager spoke with the member and had the member forward several estimates they had obtained on the replacement of the ring set, as well as requesting Replacement Services speak with the Members jewelerThe Members, jeweler, agreed they could replace the wedding ring set for the quote supplied by Replacement ServicesA check was sent to the member on January 15, 2016, on the agreed replacement cost with the Members Jeweler On January 19, 2016, The Director of the Property Team, spoke with the Nationwide Member, and agreed to pay the balance of the original quote of the Member’s Jeweler, due to the fact the ring set was custom built by the jeweler for our MemberThe Member agreed with this course of action A supplemental check was issued to the Member on January 19, The checks issued to the Member are for the quoted replacement price supplied by the Member’s jeweler including tax, which total $8, We regret the time it took to resolve our Member’s claim, due to the investigation as well as the research into the replacement of the wedding ring setThe Member has been indemnified in whole for the replacement of their wedding ring set, by the Jeweler of their choice as of this writing If you require further assistance in this matter, please contact our [redacted] , Gerrie H [redacted] , toll-free at ###-###-####, Ext [redacted] or by email at [redacted] Sincerely, Brian R [redacted] / [redacted] Style Definitions */
As I've stated in my previous rejections the total premium (paid in full) for Oct 23, thru Oct 23, was $ Due to nationwide error (square footage increase that we didn't have) the policy increased to $When the square footage was FINALLY corrected (because I was so persistent) the premium was brought down to $ The difference from the contract date to the renewal date was $not $ The $was not a partial payment It was the premium paid in full for the year UNLESS there was a REASON for increase I didn't make any changes/additions to my home to increase the premium from $ Refer to the declaration I sent from Nationwide dated Aug 25,showing the premium of $for the dates of Oct 23,thru Oct 23, so where did the $come from? I have never received that declaration for $ I did receive the declaration dated Sept23, for the renewal premium of $ Why is the premium for the 2015/year less than the $premium for 2014/year? I'm sorry but none of your responses are acceptable There should not have been an increase The increase for the additional $was unfounded hence the premium being brought back down to $for the 2014/year My agent [redacted] assured me that the premium that I paid in full for the year was not a partial payment and he could not find a reason why it increased $ Last, (document sent from [redacted] ) if Nationwide already received $for the 2014/year why did Nationwide bill [redacted] again on July 20, for an additional $asking for a partial payment of $for policy period Nov 10, thru Nov 10, 2015? That's a total of $for one year of insurance for my modest house that we purchased as a "project" for $147, How can you expect me to accept your answers when it would have continued if [redacted] didn't refuse to pay the $when nationwide billed days after receiving $1505.57? I don't trust your answers or Nationwide I still believe Nationwide owes me money After the mistake was corrected I only owed $which I would have gladly paid So Nationwide can't justify keeping $when at the same time you admit to the error by bringing the premium back down to $ Then billing for the 2015/year for $ Regards, [redacted]
We have received and reviewed Ms [redacted] rejection to our original response concerningreimbursement of deductible.As stated in our original response, we have reviewed the phone calls between Ms [redacted] and the claim associateUpon review, we determined that the information provided to Ms[redacted] was correct and the advancement of deductible from State Farm would be applyto the balance of repairs.During those phone conversations, the claim associate advised Ms [redacted] that shewould not have out of pocket expenses; based on the understanding that her $1500.00deductible would come from State Farm.Ms [redacted] elected to utilize her Collision coverage for repairs and vehicle assignmentwas sent to our preferred body shop for repairsThe claim associate explained that wewould pay the shop for repairs and she would need to pay the $deductible (checkreceived from State Farm).We have confirmed with State Farm that $was paid to her prior to completion of therepairsBased on the information, we provided to Ms [redacted] we will release payment forthe remainder of her deductible in the amount of $450.00.I spoke with Ms [redacted] on August 4, 2016, and explained our findings and conversationwith State Farm and sent the remainder of her deductible in the amount of $I also advised of the next steps in the claim process.If you require further assistance, please contact our Customer Relations Coordinator,Christine G***, at ###-###-#### or by email at g***[email protected],Shonethia M [redacted] Claims Manager###-###-#### [redacted] @nationwide.com
This letter is in response to your request for information pertaining to the above file.Our records indicate the Auto policy cancelled effective July 11, per Ms [redacted] ’s requestAbalance of $remained for coverage provided up to the cancellation dateUpon receiving theattached documentation, the Auto policy cancellation date was adjusted to June 14, Thebalance due was adjusted to $13.60.The balance will not be sent to collections as it is under the threshold of $20.01.If you require further assistance, please contact our [redacted] , Dawn H***, at###-###-#### or by email at [redacted] Sincerely,Erica C***
Dear [redacted] ,We are in receipt of your email dated August 8, whereby [redacted] states he is still waiting to receive payment for the overdraft fees.As stated in our August 4, response, issuance of a check will take 7-business days which would bring us to August 17, I would assume [redacted] has since received his check.Thank youSincerely,Patty G***Customer Advocacy CoordinatorChief Customer AdvocateNationwide [redacted] ###-###-####
This is in response to [redacted] rejection of the Company’s March 16, resolution.The complainant is rejecting the prior response because we have not provided proof that the [redacted] Motor Vehicle Administration was notified that the accidents were not at faultNationwide Insurance doesnot report accidents to the Motor Vehicle AdministrationThe Motor Vehicle Administration has no record ofthese accidentsThe Company does report accidents to LexisNexisThis is part of MsLewis’ CLUE report.The Company has notified LexisNexis to add a not at fault indicator to the 09/11/and 11/03/accidents.The CLUE reported previously indicated that fault was not reported or unknownLexisNexis will mail Ms.Lewis a notification once they complete the requestMsLewis should have the confirmation within twoweeks.If you require further assistance, please contact our Customer Relations Coordinator, Dawn H***, at 614-435-or by email at [redacted] Sincerely,Shari D [redacted]
Thank you for contacting us on this matter and providing us with an opportunity to respondWe have researched the inquiry and we have no record of Ms [redacted] payment.Notwithstanding her complaint, we are further investigating this matter to ensure that we have addressed all of Ms [redacted] concerns.If you need further assistance, please contact Sharon W [redacted] at [redacted] or via phone at ###-###-####.Regards,Laura AH [redacted] ***
We are in receipt of your request for information regarding the above referenced fileMs [redacted] is requesting a refund in the amount of $representing premium deducted from her payroll check.According to a review of our files, on December 22, Ms [redacted] contacted our office to cancel her policy as she had given the pet awayDuring the discussion it was discovered Ms [redacted] actually had two policies for the same pet.- Policy [redacted] applied for by speaking with an agent on November 4, 2015.- Policy [redacted] applied for via our online enrollment center on October 22, 2015For both enrollments Ms [redacted] opted to pay for the policy premium through payroll deductionsThis means her premium deductions would be taken from her paycheck by her employer and transferred to Nationwide through a Third Party AdministratorBoth polices were set to become effective January 1, 2016.During the call on December 22, Ms [redacted] requested her policy be cancelledThe cancellation transaction for both policies was completed in our system on December 23, and the information forwarded to the Third Party AdministratorPlease note at the time of cancellation and as of the date of this letter, no premium has been received from the Third Party Administrator.We have reached out to the Third Party Administrator and confirmed the cancellation requests (stop premium deductions) have been processed and that two billings of $are outstandingAlthough Ms [redacted] ’s company deducted the premium from her check, the money has not been received by the Third Party Administrator and has not been sent to Nationwide Pet Insurance (formerly VPI).Once Nationwide receives the premium from the Third Party Administrator we will refund the money to Ms [redacted] within twenty-four hoursPlease note, as explained to Ms [redacted] during a call on January 7, 2016, it may take one or two pay periods before premium payment is received by our companyAdditionally, we are not sure if we will receive both installments of $together or separately, however as soon as we receive the funds we will send a check to Ms [redacted] .Should you require any further assistance in this matter, please contact our [redacted] , Janice K [redacted] , at ###-###-#### or via email at [redacted] Sincerely,Lynne CH [redacted] ***
This letter is in response to the concerns filed by [redacted] regarding her policies with Nationwide First and foremost, we would like to extend our apologies to Ms [redacted] for the handling of her policy We take full accountability for the errors that occurred on the policyAs stated previously in the first response to the Revdex.com on April 17, the Underinsured Motorist Bodily Injury and Underinsured Motorist Property Damage coverages were erroneously added by the Processing departmentIt was initially thought, that forms for the Underinsured Motorist Bodily Injury and Underinsured Motorist Property Damage were not received so the coverages were added back to the inception on September 3, This error caused the billing account to bill higher since premium for the coverages was added to the policy Nationwide did correct this error in February and Ms [redacted] ’s policy did receive a full credit for the unnecessary premium she paidWe apologize for how long it took to catch this Processing error however, Ms [redacted] ’s policy has since been correctedThis credit eliminated Ms [redacted] ’s March installment for her Auto policy and gave credit toward her Auto policy installment for April It was indicated in the rebuttal that both policy down payments were made on the same day, which is correctThe policies were set up the same day however, each policy has a different effective dateThe Auto policy effective date is September 3, and the Property policy is effective August 29, I have included both applications for Auto policy [redacted] and Property policy 6139HQBoth applications indicate the effective date The policy is currently charging exactly what it shouldThe only extra charge that was applied to the policy has been fully removedThe only remaining issue is strictly with the billing due date which is causing the policy to be billed in five months instead of the full six months termThe policy renewal term calculated at $Ms [redacted] is not being billed any more money than the $ In communications to Ms [redacted] and in the first resolution sent, a solution was given for the due date issueIt is not required of Servicing to go over the billing due date unless requested by the MemberHowever, Servicing should have addressed the issue when the higher billing was called out by Ms [redacted] I apologize for the lack of information that was provided by ServicingIn order to stay within the ten day window to keep all six factor months, Ms [redacted] would have to choose a due date of between the 29th to the eighth of every monthThe current account due date is the 20th of every monthAs it stands now the monthly installments for [redacted] are billing at $with two months in the billing cycle leftThe Property policy [redacted] is currently billing monthly installments at $This amount is due May 20th however, to add back a factor month, Ms [redacted] would need to choose a due date between the 29th and eighth (It would be April 29th to May 8th)The month billing would reduce to $for [redacted] and the Property policy would remain at $Please have the Member contact Jackie ###-###-#### or Servicing at ###-###-#### to adjust the due date We are sorry that Ms [redacted] has not received the level of service that was expected from Nationwide Insurance We apologize for any inconvenience this may have caused Ms [redacted] If you require further assistance, please contact our Customer Relations Coordinator, Phillis H***, at ###-###-#### or by email at h***[email protected] Sincerely, Jackie S [redacted] SrAnalyst [redacted] @nationwide.com ###-###-#### Enclosures: Auto Application, Property Application
This is in response to the additional inquiry received for the above policyholder and her property policyMs [redacted] alleges our Company did a inspection on her homeOur vendor [redacted] , performed the inspection on July 23, with her spouse, Ryan [redacted] ’s permissionMr [redacted] was interviewed by the inspector and allowed the inspector to enter the home to perform an interior review as well as the exterior revewA copy of the inspection report has been enclosed Ms [redacted] has shared that her siding is not wood shakes, but vinyl that look like woodIn review of the pictures within the inspection, the siding does appear to be wood shakesIf they are vinyl, our replacement cost would only decrease by $to $277, Our Company was insuring Mrand Ms [redacted] ’s home at 100% replacement cost and through the inspection it was found to be $278,We cannot answer how other companies rate for replacement costMs [redacted] is also concerned on her billing account and the payment our Company received on April 20, to reinstate her policyThe following is a breakdown of her billing account: On June 23, a transaction processed binding policy 5106HOeffective June 25, with a term premium of $On July 16, a check payment was received via the mail in the amount of $On August 31, a change was processed to the policy increasing the coverage limits effective the June 25, inception dateThis change was made based on an inspection completed and resulted in an increase in premium of $On March 1, a bill was issued advising that a payment of $was due by March 25, On March 31, a Notice of Cancellation was issued advising that a payment of $must reach Nationwide by April 14, or the policy would be cancelled effective April 15, On April 18, a transaction was processed to cancel the policy effective April 15, $in unearned premium was removed from the account leaving a collection balance of $due for coverage provided until April 15, On April 20, a check payment was received via the mail in the amount of $Per our records this payment was made on behalf of the insured by her mortgage company Wells Fargo BankA copy of the redacted check has been includedOn April 21, a transaction was automatically processed to reinstate the policy effective April 20, As the automobile policy had been cancelled, the policy was reinstated without the Home and Car discount leaving an amount due of $As Ms [redacted] has advised that she has obtained coverage elsewhere and does not desire to be insured with Nationwide we are able to process a cancelation of the policy per her requestThe policy has been request cancelled effective April 20, and a $refund has been issued on the policyThank you for the opportunity to review our business handling of the insured’s personal property policy If you require further assistance, please contact our [redacted] , Cathy D [redacted] r, at ###-###-#### or by email at [redacted] Sincerely, Bridget MD***
you can clearly see the wire marks in the rims from rubbing against the metal wire guard railIf you compare the driver's side tires to the passenger side's tire you will see a remarkable differenceThe passenger side tire does have wear and tear, however the driver's side tire has damages done to it due the accidentWe have already come to an understanding that Nationwide is NOT responsible for the rear differentialI was using the payment for the diagnostic as an example to Nationwide to let you know that YOU made the request and I completed the task and paid for the diagnostic which found Nationwide not at fault for the rear end / differential.For the 3rd time my request is for there to be an independent evaluation of the GMC Sierra from an "outside" source to evaluate the accident value that Nationwide has said they will pay to me the customerI disagree with the payment amount offered as I continue to disagree about the tires being due to wear and tear when you can clearly see wire marks through the rim.So in conclusion my request is for an outside estimate evaluation of the GMC Sierra in order to resolve the issue the I have with Nationwide.Thank you, Regards, [redacted] ***
[redacted] Nationwide has agreed to refund the premiums that I have paid them, but that was two weeks agoThey have yet to respond since I sent them the necessary documentation can I get an update on the status of this claimPlease reply at [redacted] or at [redacted] The Nationwide rep that assisted me in the process is Peter S [redacted] his contact number is [redacted] and his email is [redacted]
Obviously, someone does not know how to read doctor's notesThe note on 7/30/clearly states that she has laryngeal paralysis and that the lateral chest X-ray shows a cardiac silhouetteAt no place in the 7/30/notes was pneumonia even mentionedAs I mentioned when I spoke to the rep, I never had these issues when it was VPI and now that it has been taken over by Nationwide, I am having issuesI am hugely disappointed in NationwideThey have lost a customer since I will not be insuring my new puppy with themI will also not recommend Nationwide to friends, family, and other dog training professionalsSo much for being a loyal customer for years Regards, [redacted]
Enclosed please find our response to your inquiry dated August 24, as it relates to your file # [redacted] - [redacted] *** Thank oyou
We are in receipt of your communicated dated April 13, submitted on behalf of Ms [redacted] regarding communication concerns during her claim, as well as frustration with the payment process.I spoke with Ms [redacted] on April 13, and we addressed her concernsWe apologize for any communication issues during the claims process, as we strive to maintain consistent contact throughout the claim to keep the member informed.While the insured should have been advised of her mortgage company’s inclusion on the check, her mortgage information was not updated on her policyTherefore, when the claims team issued the payment, we were unaware of the outdated informationWhen this was brought to our attention, we re-issued the payment immediately and sent the check directly to the mortgage company per Ms [redacted] ’s requestThe adjuster spoke with the mortgage company on April 18th to offer to send the estimate for repairs in order to expedite the process for our member.We regret that the complainant is unhappy with the handling of her claim, but we will continue to work with Ms [redacted] to bring this claim to resolution.Should you require any further assistance in this matter, please contact our Customer Relations Coordinator, Patty G [redacted] at ###-###-#### or via email at [redacted] .Sincerely,Averill Y [redacted]
We are in receipt of Ms [redacted] ’s rejection of our response regarding the above referenced fileIn her complaint, Ms [redacted] is disputing the processing of the above referenced claims and is requesting additional benefits be applied.As stated in our original response, we have requested records on Ms [redacted] ’s behalf in order to determine if additional benefits apply to the above referenced claimsWe received the requested records on October 18, Our review was completed on October 20, and found that Murphy was treated primarily for pneumonia on all claims in questionThe claims were reprocessed with a primary diagnosis of Pneumonia (code 1447) and secondary benefits were applied as indicated in the recordsA letter explaining the outcome of the review was sent to Ms [redacted] on October 20, A revised explanation of benefits was sent out for each claim reprocessed.Please note that our review is final unless we receive additional documentation that was previously unsubmitted.Should you require any further assistance in this matter, please contact our [redacted] , Patty G [redacted] at ###-###-#### or via email at [redacted] .Sincerely,Vincent G***###-###-####
Dear: [redacted] On May 13,claimant [redacted] went to [redacted] for an estimate [redacted] stated to the shop that the L quarter panel and rear bumper cover damage was part of the claim and wanted the shop to include this on the estimate However, on May 8, when investigating claim associate contacted our policyholder about the details of the accident, policyholder explained that [redacted] told them at the time of the accident that the quarter panel and rear bumper was damaged a week before and not part of this claim Because of this, the inside desk reviewer requested a field inspection of [redacted] vehicle to determine if the L quarter panel and rear bumper was part of this claim Field associate [redacted] contacted [redacted] and inspected his vehicle at his residence Upon inspection, [redacted] determined that the quarter panel and rear bumper as not related [redacted] explained this to [redacted] [redacted] pointed out that there was white paint transfer on the door that our policyholder backed into Our policyholder has a white vehicle The ding in the quarter panel is round and about dime shape Looked as if a stone flew back and caused the damage but it was not from being struck by our policyholder The rear bumper is pulled outward and backward away from the vehicle and would not be consistent with someone backing into the vehicle of [redacted] [redacted] vehicle was parked and unoccupied at the time of the accidentThere is no scraping down the side of [redacted] vehicle only the on impact on the L front door [redacted] called [redacted] a few days later and [redacted] explained again why Nationwide could not pay for the damage to the L quarter panel and rear bumper Then later the repair shop called [redacted] and wanted to know if Nationwide was paying for the questionable damage and [redacted] explained to the shop why he was not paying for the damage [redacted] stated that he only rec'd the one call from [redacted] and one from the body shop and he returned all of them He does not remember [redacted] calling him and he didn't return the call After reviewing the file, I am in agreement with [redacted] on the damages to the L quarter panel and rear bumper not being related to a single impact caused by our policyholder backing up and hitting a park vehicle in the L front door Sincerely, [redacted] Nationwide ###-###-####
The PDF form of Titan's does NOT show my signature I want to see MY ORIGINALLY SIGNED DOCUMENT, and I will know if it is my signature Anyone can leave the signature blank and fill out/type out the info, but WHERE'S MY SIGNATURE? Besides, none of this was said to me...MY DOWN PAYMENT WAS TO START MY VEHICLE INSURANCE If I was told any of this about yearly purchase of insurance, early cancellation crap, etc., etc., I NEVER, IN MY LIFE, WOULD EVER HAVE PURCHASED SUCH TRASH Cannot believe this is being done What corruption! The media really does need to get involved in this doings, and get the word out to people re this disgusting stuff they are doing It was my belief that I was buying regular/vehicle insurance for my car AND NEVER IN MY LIFE HAVE I EVER RAN ACROSS CAR INSURANCE WHERE YOU HAD TO SIGN UP FOR A YEAR WHAT CRAP! PEOPLE SELL THEIR CARS SOMETIMES, WHAT KIND OF PRACTICE IS THIS Once again, I NEVER WAS TOLD ANYTHING RE YEARLY PURCHASE FOR VEHICLE INSURANCE I would have gotten right up and walked out that door My old Farmer's Insurance told me I'd be sorry when I told them I insured with Titan But, I never signed documents WITH MY SIGNATURE ON IT, to receive insurance in this manner If this is NOT SETTLED, I am contacting every news media I can think of so they can get the word out to the people I thought Nationwide was probably a great company, boy that's a joke BUT ALL THE PEOPLE NEED TO KNOW ABOUT THIS I've worked for lots of insurance companies, ***, with [redacted] (AUTO SECTION), and a couple more and never anything like this They had policies THIS IS INSANE! ALL THE PEOPLE NEED TO BE AWARE OF THIS COMPANY ONCE AND FOR ALL Regards, [redacted]
Dear Mr***I am writing in response to your concerns surrounding your direct checking account with Nationwide Bank.First, please allow me to apologize for the unsatisfactory experience you have had with your new account.Nationwide Bank has proactively chosen to monitor account activityYour account was opened on August 18,and the check that was submitted far deposit was processed on Augus124,Because your accountwas under days old it was considered a new accountFor this reason, new accounts are subject to closerscrutinyI thank you for providing the requested documentation to our Customer Resolution team as well as ourLoss Control teamUpon review, that did allow us to remove the restriction on your account.Again, I apologize for any inconvenience or frustration this caused for youPlease feel free to reach out to me ifthere is anything further I may do for you.Sara H [redacted] Nationwide Bank###-###-####
Our records indicate the Auto policy mentioned above has been listed at the address of [redacted] from inception of the policy The billing account also has the same address listed, however, is set up on Paperless billing This means that bills are sent to the email address on file Our records indicate a bill was generated for $due December 1, After no payment was received a Notice of Cancellation (NOC) was sent for $due December 25, or the policy would cancel effective December 26, There was no payment received and the policy cancelled effective December 26, A refund of $was sent to the address on file and cashed on January 29, The following documents have been attached for your review: Bills Notice of Cancellations Proof of Mailing for NOC Policy Declarations If you require further assistance, please contact our [redacted] , Cathy D [redacted] , at ###-###-#### or by email at Sincerely, Erica D [redacted]
v\: [redacted] o\: [redacted] w\: [redacted] This letter is in response to the inquiry received from your office on January 25, The Nationwide Affinity Member, reported a claim for a mysterious disappearance of their wedding ring set on November 29, The member was contacted on November 29, and an investigation into the loss as well as the replacement value of the wedding ring set was started On January 8, 2016, the investigation had been completed and the replacement cost of the wedding ring set was supplied to Nationwide by Replacement Services, an independent third party, who specializes in replacement jewelry for the insurance industry as well as other clients The wedding ring set had been insured for $10,by the Nationwide MemberReplacement Services had reviewed the original appraisal of the wedding ring set, and advised Nationwide, they could replace the wedding ring set for $7,This pricing was related to the Member, who disagreed with these findings The claim was escalated to a Claims Manager on January 8, The Claims Manager spoke with the member and had the member forward several estimates they had obtained on the replacement of the ring set, as well as requesting Replacement Services speak with the Members jewelerThe Members, jeweler, agreed they could replace the wedding ring set for the quote supplied by Replacement ServicesA check was sent to the member on January 15, 2016, on the agreed replacement cost with the Members Jeweler On January 19, 2016, The Director of the Property Team, spoke with the Nationwide Member, and agreed to pay the balance of the original quote of the Member’s Jeweler, due to the fact the ring set was custom built by the jeweler for our MemberThe Member agreed with this course of action A supplemental check was issued to the Member on January 19, The checks issued to the Member are for the quoted replacement price supplied by the Member’s jeweler including tax, which total $8, We regret the time it took to resolve our Member’s claim, due to the investigation as well as the research into the replacement of the wedding ring setThe Member has been indemnified in whole for the replacement of their wedding ring set, by the Jeweler of their choice as of this writing If you require further assistance in this matter, please contact our [redacted] , Gerrie H [redacted] , toll-free at ###-###-####, Ext [redacted] or by email at [redacted] Sincerely, Brian R [redacted] / [redacted] Style Definitions */
As I've stated in my previous rejections the total premium (paid in full) for Oct 23, thru Oct 23, was $ Due to nationwide error (square footage increase that we didn't have) the policy increased to $When the square footage was FINALLY corrected (because I was so persistent) the premium was brought down to $ The difference from the contract date to the renewal date was $not $ The $was not a partial payment It was the premium paid in full for the year UNLESS there was a REASON for increase I didn't make any changes/additions to my home to increase the premium from $ Refer to the declaration I sent from Nationwide dated Aug 25,showing the premium of $for the dates of Oct 23,thru Oct 23, so where did the $come from? I have never received that declaration for $ I did receive the declaration dated Sept23, for the renewal premium of $ Why is the premium for the 2015/year less than the $premium for 2014/year? I'm sorry but none of your responses are acceptable There should not have been an increase The increase for the additional $was unfounded hence the premium being brought back down to $for the 2014/year My agent [redacted] assured me that the premium that I paid in full for the year was not a partial payment and he could not find a reason why it increased $ Last, (document sent from [redacted] ) if Nationwide already received $for the 2014/year why did Nationwide bill [redacted] again on July 20, for an additional $asking for a partial payment of $for policy period Nov 10, thru Nov 10, 2015? That's a total of $for one year of insurance for my modest house that we purchased as a "project" for $147, How can you expect me to accept your answers when it would have continued if [redacted] didn't refuse to pay the $when nationwide billed days after receiving $1505.57? I don't trust your answers or Nationwide I still believe Nationwide owes me money After the mistake was corrected I only owed $which I would have gladly paid So Nationwide can't justify keeping $when at the same time you admit to the error by bringing the premium back down to $ Then billing for the 2015/year for $ Regards, [redacted]
We have received and reviewed Ms [redacted] rejection to our original response concerningreimbursement of deductible.As stated in our original response, we have reviewed the phone calls between Ms [redacted] and the claim associateUpon review, we determined that the information provided to Ms[redacted] was correct and the advancement of deductible from State Farm would be applyto the balance of repairs.During those phone conversations, the claim associate advised Ms [redacted] that shewould not have out of pocket expenses; based on the understanding that her $1500.00deductible would come from State Farm.Ms [redacted] elected to utilize her Collision coverage for repairs and vehicle assignmentwas sent to our preferred body shop for repairsThe claim associate explained that wewould pay the shop for repairs and she would need to pay the $deductible (checkreceived from State Farm).We have confirmed with State Farm that $was paid to her prior to completion of therepairsBased on the information, we provided to Ms [redacted] we will release payment forthe remainder of her deductible in the amount of $450.00.I spoke with Ms [redacted] on August 4, 2016, and explained our findings and conversationwith State Farm and sent the remainder of her deductible in the amount of $I also advised of the next steps in the claim process.If you require further assistance, please contact our Customer Relations Coordinator,Christine G***, at ###-###-#### or by email at g***[email protected],Shonethia M [redacted] Claims Manager###-###-#### [redacted] @nationwide.com
This letter is in response to your request for information pertaining to the above file.Our records indicate the Auto policy cancelled effective July 11, per Ms [redacted] ’s requestAbalance of $remained for coverage provided up to the cancellation dateUpon receiving theattached documentation, the Auto policy cancellation date was adjusted to June 14, Thebalance due was adjusted to $13.60.The balance will not be sent to collections as it is under the threshold of $20.01.If you require further assistance, please contact our [redacted] , Dawn H***, at###-###-#### or by email at [redacted] Sincerely,Erica C***
Dear [redacted] ,We are in receipt of your email dated August 8, whereby [redacted] states he is still waiting to receive payment for the overdraft fees.As stated in our August 4, response, issuance of a check will take 7-business days which would bring us to August 17, I would assume [redacted] has since received his check.Thank youSincerely,Patty G***Customer Advocacy CoordinatorChief Customer AdvocateNationwide [redacted] ###-###-####
This is in response to [redacted] rejection of the Company’s March 16, resolution.The complainant is rejecting the prior response because we have not provided proof that the [redacted] Motor Vehicle Administration was notified that the accidents were not at faultNationwide Insurance doesnot report accidents to the Motor Vehicle AdministrationThe Motor Vehicle Administration has no record ofthese accidentsThe Company does report accidents to LexisNexisThis is part of MsLewis’ CLUE report.The Company has notified LexisNexis to add a not at fault indicator to the 09/11/and 11/03/accidents.The CLUE reported previously indicated that fault was not reported or unknownLexisNexis will mail Ms.Lewis a notification once they complete the requestMsLewis should have the confirmation within twoweeks.If you require further assistance, please contact our Customer Relations Coordinator, Dawn H***, at 614-435-or by email at [redacted] Sincerely,Shari D [redacted]
Thank you for contacting us on this matter and providing us with an opportunity to respondWe have researched the inquiry and we have no record of Ms [redacted] payment.Notwithstanding her complaint, we are further investigating this matter to ensure that we have addressed all of Ms [redacted] concerns.If you need further assistance, please contact Sharon W [redacted] at [redacted] or via phone at ###-###-####.Regards,Laura AH [redacted] ***
We are in receipt of your request for information regarding the above referenced fileMs [redacted] is requesting a refund in the amount of $representing premium deducted from her payroll check.According to a review of our files, on December 22, Ms [redacted] contacted our office to cancel her policy as she had given the pet awayDuring the discussion it was discovered Ms [redacted] actually had two policies for the same pet.- Policy [redacted] applied for by speaking with an agent on November 4, 2015.- Policy [redacted] applied for via our online enrollment center on October 22, 2015For both enrollments Ms [redacted] opted to pay for the policy premium through payroll deductionsThis means her premium deductions would be taken from her paycheck by her employer and transferred to Nationwide through a Third Party AdministratorBoth polices were set to become effective January 1, 2016.During the call on December 22, Ms [redacted] requested her policy be cancelledThe cancellation transaction for both policies was completed in our system on December 23, and the information forwarded to the Third Party AdministratorPlease note at the time of cancellation and as of the date of this letter, no premium has been received from the Third Party Administrator.We have reached out to the Third Party Administrator and confirmed the cancellation requests (stop premium deductions) have been processed and that two billings of $are outstandingAlthough Ms [redacted] ’s company deducted the premium from her check, the money has not been received by the Third Party Administrator and has not been sent to Nationwide Pet Insurance (formerly VPI).Once Nationwide receives the premium from the Third Party Administrator we will refund the money to Ms [redacted] within twenty-four hoursPlease note, as explained to Ms [redacted] during a call on January 7, 2016, it may take one or two pay periods before premium payment is received by our companyAdditionally, we are not sure if we will receive both installments of $together or separately, however as soon as we receive the funds we will send a check to Ms [redacted] .Should you require any further assistance in this matter, please contact our [redacted] , Janice K [redacted] , at ###-###-#### or via email at [redacted] Sincerely,Lynne CH [redacted] ***
This letter is in response to the concerns filed by [redacted] regarding her policies with Nationwide First and foremost, we would like to extend our apologies to Ms [redacted] for the handling of her policy We take full accountability for the errors that occurred on the policyAs stated previously in the first response to the Revdex.com on April 17, the Underinsured Motorist Bodily Injury and Underinsured Motorist Property Damage coverages were erroneously added by the Processing departmentIt was initially thought, that forms for the Underinsured Motorist Bodily Injury and Underinsured Motorist Property Damage were not received so the coverages were added back to the inception on September 3, This error caused the billing account to bill higher since premium for the coverages was added to the policy Nationwide did correct this error in February and Ms [redacted] ’s policy did receive a full credit for the unnecessary premium she paidWe apologize for how long it took to catch this Processing error however, Ms [redacted] ’s policy has since been correctedThis credit eliminated Ms [redacted] ’s March installment for her Auto policy and gave credit toward her Auto policy installment for April It was indicated in the rebuttal that both policy down payments were made on the same day, which is correctThe policies were set up the same day however, each policy has a different effective dateThe Auto policy effective date is September 3, and the Property policy is effective August 29, I have included both applications for Auto policy [redacted] and Property policy 6139HQBoth applications indicate the effective date The policy is currently charging exactly what it shouldThe only extra charge that was applied to the policy has been fully removedThe only remaining issue is strictly with the billing due date which is causing the policy to be billed in five months instead of the full six months termThe policy renewal term calculated at $Ms [redacted] is not being billed any more money than the $ In communications to Ms [redacted] and in the first resolution sent, a solution was given for the due date issueIt is not required of Servicing to go over the billing due date unless requested by the MemberHowever, Servicing should have addressed the issue when the higher billing was called out by Ms [redacted] I apologize for the lack of information that was provided by ServicingIn order to stay within the ten day window to keep all six factor months, Ms [redacted] would have to choose a due date of between the 29th to the eighth of every monthThe current account due date is the 20th of every monthAs it stands now the monthly installments for [redacted] are billing at $with two months in the billing cycle leftThe Property policy [redacted] is currently billing monthly installments at $This amount is due May 20th however, to add back a factor month, Ms [redacted] would need to choose a due date between the 29th and eighth (It would be April 29th to May 8th)The month billing would reduce to $for [redacted] and the Property policy would remain at $Please have the Member contact Jackie ###-###-#### or Servicing at ###-###-#### to adjust the due date We are sorry that Ms [redacted] has not received the level of service that was expected from Nationwide Insurance We apologize for any inconvenience this may have caused Ms [redacted] If you require further assistance, please contact our Customer Relations Coordinator, Phillis H***, at ###-###-#### or by email at h***[email protected] Sincerely, Jackie S [redacted] SrAnalyst [redacted] @nationwide.com ###-###-#### Enclosures: Auto Application, Property Application
This is in response to the additional inquiry received for the above policyholder and her property policyMs [redacted] alleges our Company did a inspection on her homeOur vendor [redacted] , performed the inspection on July 23, with her spouse, Ryan [redacted] ’s permissionMr [redacted] was interviewed by the inspector and allowed the inspector to enter the home to perform an interior review as well as the exterior revewA copy of the inspection report has been enclosed Ms [redacted] has shared that her siding is not wood shakes, but vinyl that look like woodIn review of the pictures within the inspection, the siding does appear to be wood shakesIf they are vinyl, our replacement cost would only decrease by $to $277, Our Company was insuring Mrand Ms [redacted] ’s home at 100% replacement cost and through the inspection it was found to be $278,We cannot answer how other companies rate for replacement costMs [redacted] is also concerned on her billing account and the payment our Company received on April 20, to reinstate her policyThe following is a breakdown of her billing account: On June 23, a transaction processed binding policy 5106HOeffective June 25, with a term premium of $On July 16, a check payment was received via the mail in the amount of $On August 31, a change was processed to the policy increasing the coverage limits effective the June 25, inception dateThis change was made based on an inspection completed and resulted in an increase in premium of $On March 1, a bill was issued advising that a payment of $was due by March 25, On March 31, a Notice of Cancellation was issued advising that a payment of $must reach Nationwide by April 14, or the policy would be cancelled effective April 15, On April 18, a transaction was processed to cancel the policy effective April 15, $in unearned premium was removed from the account leaving a collection balance of $due for coverage provided until April 15, On April 20, a check payment was received via the mail in the amount of $Per our records this payment was made on behalf of the insured by her mortgage company Wells Fargo BankA copy of the redacted check has been includedOn April 21, a transaction was automatically processed to reinstate the policy effective April 20, As the automobile policy had been cancelled, the policy was reinstated without the Home and Car discount leaving an amount due of $As Ms [redacted] has advised that she has obtained coverage elsewhere and does not desire to be insured with Nationwide we are able to process a cancelation of the policy per her requestThe policy has been request cancelled effective April 20, and a $refund has been issued on the policyThank you for the opportunity to review our business handling of the insured’s personal property policy If you require further assistance, please contact our [redacted] , Cathy D [redacted] r, at ###-###-#### or by email at [redacted] Sincerely, Bridget MD***