I did receive the refund of the last payment of $61.78 approx. What I have is a paid fine to the [redacted] State DMV - for over $600.00 from a fine based on me not having insurance for that time
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards, [redacted]
January 22, 2016[redacted]
Dear [redacted]In review of the [redacted] appraisal there is no scientific info on how the value was derived. There was anotation regarding the repair, but no explanation of the effect of the repair. In addition, it appears [redacted]sells the used vehicles it purchases. Thus, the offer figure is not necessarily the market value, (arm’slength transaction).Nationwide is still open to any other information [redacted] would like to provide to support his diminishedvalue claim. If you have any additional questions please contact Angela S[redacted], Customer RelationsCoordinator, Office of Customer Relations, ###-###-#### or [redacted]Respectfully,Wendy K[redacted]Claims ManagerNationwide PCIO | MidWest Operations | Material DamageC ###-###-#### | F ###-###-####[redacted]Office of Customer Advocacy | [redacted] [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted] I will contact the listed advocacy personnel with the further documentations due to excess time will need to get documents together more than 10 days. Thank you and God Bless
Good afternoon,
Yesterday afternoon at 2:42pm I contacted lexis nexis. I spoke to a representative who stated that the accident was reporting inaccurately on my record and was left as "blank" by Nationwide. Insurance companies view this as "AT FAULT' when reviewing my driving record. The representative did not have access to tell me when my file was updated to show "NOT AT FAULT" but did disclose that it was updated recently. Due to Nationwide's error in reporting my information inaccurately I have not been able to get an accurate insurance quote from other companies. I also have yet to receive any information on their end stating that they made an error. In addition I have been most likely being charged more for my insurance premium every month since last June 2017. There was no disclosure that my insurance rate would go up upon my renewal due to my vehicle age, yet that is what they stated in my complaint. The rate increased upon my renewal shortly after my accident. This increase is clearly due to the way Nationwide reported my accident.
We have reviewed the inquiry from [redacted] regarding his homeowners policy.Mr. [redacted] has inquired about the rate increase on his homeowners policy. Homeowner’s policy premiums are calculated using several approved factors including, but not limited to: loss history of the insured,...
existence of multiple policies, deductible levels, dwelling amount, insurance score, construction type, fire protection class rating, age of home, additional endorsements/coverages requested, territory in which the home is located, etc. The territory base rate does take into account the loss history of the territory as a whole. This base rate is then adjusted by the aforementioned rating factors: age of home, protection class, type of construction, losses of the insured, etc. The premium calculation methods/rating structure and our base rates are filed with and approved by the South Carolina Department of Insurance.Home renewal premium2015-2016 premium $5,167.002016-2017 premium $6,271.00 (increase of $1,104.00 from prior renewal)Mr. [redacted]’s premium was affected by the following factor changes per our most recent filed rate (SERFF Filing NWPC-[redacted], effective 12/12/2015 for renewals):- Filed base rate change caused an increase in premium- Protection Class factor change caused an increase in premium- Deductible factor change caused an increase in premium- Increase in the Extended Replacement Cost caused an increase in premiumWe understand that insurance cost concerns are important to all consumers and encourage insureds to reach out to their agents to discuss options to manage their insurance premiums. We appreciate the opportunity to provide information on Mr. [redacted]’s home policy.If you require further assistance, please contact our [redacted], Debra C[redacted] at ###-###-#### or by email at [redacted]Sincerely,Michael G[redacted]
Thank you for the opportunity to respond regarding policy number [redacted] for [redacted] and to address his concerns about the policy. Each of Mr. [redacted]’s installment bills that have been issued have contained a $10.00 installment fee that is listed on installment bill itself. ...
Each installment bill also advises that if he wishes to avoid future installment fees he is able to pay his policy term in full. On 6/3/2016, contact was made to Mr. [redacted] to discuss his concerns regarding the policy installment fees and how to avoid them. He was advised that he could pay his policy in full or could pay ahead by paying his bill before it would issue. Mr. [redacted] was advised that the current installment fee was waived as a courtesy to him, but we would not be able to provide a refund for prior fees paid. If you require further assistance in this matter, please contact our Customer Relations Coordinator, Charity W[redacted] ###-###-#### or by email at [redacted] Sincerely, Evan H[redacted]
I apologize that you found my response did not satisfy your concerns.Ms. [redacted] contacted Nationwide Personal Lines Services on November 3, 2016. Ms.[redacted] has agreed to pay the missing payment for October. This can be accomplished byspreading out the October payment over the 2 remaining months for November/December. If Ms. [redacted] chose to pay the payment for October, the remaining bills wouldreflect the correct agreed upon monthly premium."Unfortunately in accordance with the filed rating plan in your state of North Carolina:there is no allowance for premium write-offs due to an error."If you require further assistance, please contact our Customer Relations Coordinator,Dawn H[redacted], at ###-###-#### or by email at [redacted]Sincerely,Daniel M[redacted]
I did receive the refund of the last payment of $61.78 approx. What I have is a paid fine to the [redacted] State DMV - for over $600.00 from a fine based on me not having insurance for that time
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards, [redacted]
January 22, 2016[redacted]
Dear [redacted]In review of the [redacted] appraisal there is no scientific info on how the value was derived. There was anotation regarding the repair, but no explanation of the effect of the repair. In addition, it appears [redacted]sells the used vehicles it purchases. Thus, the offer figure is not necessarily the market value, (arm’slength transaction).Nationwide is still open to any other information [redacted] would like to provide to support his diminishedvalue claim. If you have any additional questions please contact Angela S[redacted], Customer RelationsCoordinator, Office of Customer Relations, ###-###-#### or [redacted]Respectfully,Wendy K[redacted]Claims ManagerNationwide PCIO | MidWest Operations | Material DamageC ###-###-#### | F ###-###-####[redacted]Office of Customer Advocacy | [redacted] [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted] I will contact the listed advocacy personnel with the further documentations due to excess time will need to get documents together more than 10 days. Thank you and God Bless
Good afternoon,
Yesterday afternoon at 2:42pm I contacted lexis nexis. I spoke to a representative who stated that the accident was reporting inaccurately on my record and was left as "blank" by Nationwide. Insurance companies view this as "AT FAULT' when reviewing my driving record. The representative did not have access to tell me when my file was updated to show "NOT AT FAULT" but did disclose that it was updated recently. Due to Nationwide's error in reporting my information inaccurately I have not been able to get an accurate insurance quote from other companies. I also have yet to receive any information on their end stating that they made an error. In addition I have been most likely being charged more for my insurance premium every month since last June 2017. There was no disclosure that my insurance rate would go up upon my renewal due to my vehicle age, yet that is what they stated in my complaint. The rate increased upon my renewal shortly after my accident. This increase is clearly due to the way Nationwide reported my accident.
We have reviewed the inquiry from [redacted] regarding his homeowners policy.Mr. [redacted] has inquired about the rate increase on his homeowners policy. Homeowner’s policy premiums are calculated using several approved factors including, but not limited to: loss history of the insured,...
existence of multiple policies, deductible levels, dwelling amount, insurance score, construction type, fire protection class rating, age of home, additional endorsements/coverages requested, territory in which the home is located, etc. The territory base rate does take into account the loss history of the territory as a whole. This base rate is then adjusted by the aforementioned rating factors: age of home, protection class, type of construction, losses of the insured, etc. The premium calculation methods/rating structure and our base rates are filed with and approved by the South Carolina Department of Insurance.Home renewal premium2015-2016 premium $5,167.002016-2017 premium $6,271.00 (increase of $1,104.00 from prior renewal)Mr. [redacted]’s premium was affected by the following factor changes per our most recent filed rate (SERFF Filing NWPC-[redacted], effective 12/12/2015 for renewals):- Filed base rate change caused an increase in premium- Protection Class factor change caused an increase in premium- Deductible factor change caused an increase in premium- Increase in the Extended Replacement Cost caused an increase in premiumWe understand that insurance cost concerns are important to all consumers and encourage insureds to reach out to their agents to discuss options to manage their insurance premiums. We appreciate the opportunity to provide information on Mr. [redacted]’s home policy.If you require further assistance, please contact our [redacted], Debra C[redacted] at ###-###-#### or by email at [redacted]Sincerely,Michael G[redacted]
Thank you for the opportunity to respond regarding policy number [redacted] for [redacted] and to address his concerns about the policy. Each of Mr. [redacted]’s installment bills that have been issued have contained a $10.00 installment fee that is listed on installment bill itself. ...
Each installment bill also advises that if he wishes to avoid future installment fees he is able to pay his policy term in full. On 6/3/2016, contact was made to Mr. [redacted] to discuss his concerns regarding the policy installment fees and how to avoid them. He was advised that he could pay his policy in full or could pay ahead by paying his bill before it would issue. Mr. [redacted] was advised that the current installment fee was waived as a courtesy to him, but we would not be able to provide a refund for prior fees paid. If you require further assistance in this matter, please contact our Customer Relations Coordinator, Charity W[redacted] ###-###-#### or by email at [redacted] Sincerely, Evan H[redacted]
I apologize that you found my response did not satisfy your concerns.Ms. [redacted] contacted Nationwide Personal Lines Services on November 3, 2016. Ms.[redacted] has agreed to pay the missing payment for October. This can be accomplished byspreading out the October payment over the 2 remaining months for November/December. If Ms. [redacted] chose to pay the payment for October, the remaining bills wouldreflect the correct agreed upon monthly premium."Unfortunately in accordance with the filed rating plan in your state of North Carolina:there is no allowance for premium write-offs due to an error."If you require further assistance, please contact our Customer Relations Coordinator,Dawn H[redacted], at ###-###-#### or by email at [redacted]Sincerely,Daniel M[redacted]