The customer's need for cancellation was fulfilled by our company's Revenue manager as the guest had requested.? I have attached the copy of the credit to their card in the full amount paid for the reservation.? ? Thank you
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normaltext-autospace:none">Thank you for the opportunity to respond
to the complaint filed by [redacted]s regarding the above referenced policies
with Nationwide Mutual Insurance Company (NAIC [redacted]). We have reviewed the concerns expressed by Ms
[redacted], and will attempt to address them in this letter
Auto Policy [redacted]
A change request was received from the
United States Postal Service by our Company in September of to update the
mailing address on the auto policy, [redacted], to [redacted] St., Stone
Mountain, GA 30083-2940. A revised
policy declarations was mailed on September 29, confirming the mailing
address changeA copy of the revised policy declarations is attached for your
reference
The November 28,
thru May 28, auto policy renewal was mailed to Ms[redacted] on
October 28, 2015. The six month policy
term premium was $A copy of the renewal declarations is attached for
your reference
On October 28,
a billing statement was mailed to Ms[redacted] requesting payment of
$be received by November 28, for the auto policy. The statement was mailed to the address
listed on file which was: [redacted] St.,
Stone Mountain, GA 30083-2940. A copy of
the billing statement is attached for your reference
On November 3, [redacted]s
called in asking about the Easy Pay sign up(Automatic withdraw form her
checking account) In review of the
phone call, Ms[redacted] discussed her account with one of our Member Care
Representatives (MCR). During this call Ms
[redacted] wanted to make sure that she wasn't on an automatic withdraw. She was advised that she was not and she could
sign up and it would start in December The automatic draft would not be
effective for the November 28, payment due to the bill already being
mailed for that paymentMs[redacted] obliged and advised she would manually
make her payment on November 28, She reiterated that she wanted to make
sure she wasn't set up on an automatic withdraw because she was going to
manually make the November 28, payment.
The MCR emailed her the automatic withdraw form and confirmed that
[redacted] received it on the call. She was
told again that it would not take effect until the December 28, bill
Payment was not received by November 28,
2015. As a result a Notice of Expiration
was mailed to Ms[redacted] on December 4, to the following address: [redacted] St.,
Stone Mountain, GA 30083-2940. This notice stated that a payment of $
was due by December 16, If no payment was received the policy would
cancel for non payment of premium effective the November 28, A copy of the
Notice of Expiration is attached for your reference
No payment was
received by the requested due date. As a
result the automobile policy cancelled for non payment of premium effective
November 28, 2015. There is no balance
due or refund owed because the policy cancelled effective November 28,
Property Policy [redacted]
Notification of
Cancellation was mailed on November 16, informing [redacted]s that
her property policy would cancel effective December 21, The property policy was set to cancel because
of the following reasons, which would increase the chance for injury and damage
to Ms[redacted] property:
·
We found there were safety hazards on the property, including:
miscellaneous debris and appliances which were not in the traditional
locations.
·
We found the following structures on the property were damaged and
severely weathered and warped: Shed
·
We found the roof had the following damage: curling shingles and
warping.
·
We found trees that were touching the roof of the home
·
We found the porch had wood rot
Within the notification
[redacted]s was advised that we may be able to reinstate coverage if the
following actions were taken and evidence was provided to our Company prior to
the cancellation date of December 21, 2015:
·
Move the appliances to a traditional location within your home
·
Remove the outbuilding and send us documentation showing that this
has been completed
·
Repair the damaged area of your roof or replace it completely and
send us documentation showing this has been completed
·
Trim the trees so they are no longer touching the roof and send us
documentation showing this has happened
·
Repair damaged area of the porch
In review of the
information provided by Ms[redacted] on December 10, 2015, underwriting
advised that adequate proof was received, but that our Company still needed
evidence showing the trees had been trimmed, and that the appliances had been
removed
A request for an
extension was made by Ms[redacted] on December 16, in efforts of being
able to obtain the contracts needed for remedy.
Our Company informed Ms[redacted] at that time that the contracts would
need to be obtained and provided by December 21, 2015. The evidence of repair was not received by
December 21, and as a result the property policy cancelled A copy of the Notice of Cancellation is
attached for your reference
We appreciate the
opportunity to review [redacted]s's auto and property policies and hope
the information will help to address her concerns. If you have any questions after reviewing the
information, please feel free to contact me
This letter is in
response to the concerns filed by Beth Ferdinand regarding the collection
amount due after the policy was request cancelled effective September 24, 2016. Auto policy 6132P
166213 renewed August 16, 2016 with a premium of $871.34. Payment was made via
recurring bankcard...
August 16, 2016 in the amount of $145.22. $142.22 was
applied to the Auto policy and $3.00 applied to the monthly installment fee.Nationwide sent the second installment of $145.22 to the
bank for payment via recurring bank card on September 16, 2016. This payment
was rejected by the bank and returned to Nationwide. A $25.00 non sufficient funds fee was charged per
our State filed and approved billing plan. A return item
notification was sent advising policy policy [redacted] would cancel
effective October 6, 2016 if payment of $173.22 was not received by October 6,
2016.On September 30, 2016 Nationwide processed a request
cancellation effective September 24, 2016 which left a balance due of $161.51.
Per Nationwide’s guidelines that are found in the policy jacket and mailed when
the policy is incepted, in Section G3, Other Termination Provisions, Number 3: “If the named
insured or a premium finance company cancels this policy, the premium owed or
premium refund due will be calculated according to the short rate provisions
contained in our manuals.” These rating guidelines and have been filed with the
North Carolina Department of Insurance and approved by the State. If the policy had
been prorated, the collection amount would have been approximately $69.25 which
includes the $25.00 non sufficient funds fee and coverage for 39 days. I apologize but,
we are unable to adjust the collection amount that is due as the amount is
correct. If you require further assistance, please contact our [redacted]r, Amy W[redacted], at ###-###-#### or by email at [redacted]Sincerely,Jennifer C[redacted]
This correspondence is in response to your request that we review Mr. [redacted] additional comments to our letter of April 14, 2017.Our business practice requires that all household members of driving age and any other driver that has regular access to the insured’s vehicle must be rated or excluded. The exclusion form that the insured signed was sent to him by his agent for submission to Underwriting for consideration on October 29, 2016. It was not approved to be added to the policy until proof of other insurance for the excluded operator was provided. The agency advised the insured of this requirement at that time in order for the exclusion to be accepted.[redacted] is shown as a licensed driver by the state of Texas. The information regarding this change was not reported to the company by Mr. [redacted]. Nor was it indicated on the application he signed that he lived with his Uncle in their household.Attached for your reference is a copy of the notification of premium increase along with the amended declarations when [redacted] was added to the policy that generated on October 19, 2016. An email was sent to the insured that same day by the company advising that this information was available for his review. As proof of other insurance for this licensed operator in the household was not received, [redacted] remained rated on the policy. The same amount of premium was electronically withdrawn from the insured’s account each month since December until he cancelled his policy April 8, 2017.Mr. [redacted] entered into an insurance contract making affirmations about his household that we relied upon to determine eligibility and rating. When information was received that had not been reported to us previously by the insured, we followed our standard business practice to assure that the policy was rated accordingly. He was provided notifications of these changes and after the exclusion was declined to be added to the policy there was no further communication on this subject with the company until his agent contacted on March 9, 2017. He was advised that we would still remove [redacted] back to the date added to this policy upon receipt of proof of other insurance for that time period. The agency advised the insured of this requirement again at that time. The required proof of insurance for [redacted] since October 29, 2016 has not been provided and as such we are unable to remove him from this policy.Thank you for this opportunity to review our handling. While it is not the answer the insured desired I hope it serves to further explain our actions. If you require further assistance, please contact our Customer Relations Coordinator, Jose L[redacted]., direct at 614-435-0138 or by email at [redacted]Sincerely,Mary K[redacted] CPCU CRM CIC AINSConsultant,Compliance – Personal Lines
I rejected the response back to you from Nationwide Insurance regarding my complaint. It says that I have to give a reason or my case would be closed. I do not understand where to respond back to. So I am responding here. In regards to Nationwide Insurances response to our complaint: Please let me start by saying neither I nor my husband have ever talked to or met with Stacey H[redacted] until after we filed a complaint with the Revdex.com. The response you received has her name only on it. This is fraud! The letter you received is a partial letter that was sent to the Dept. Of Insurance in the past written by George A[redacted] from Nation wide. This letter is full of untruths and false accusations against myself and my husband. George A[redacted] has twisted many words that were said! As for us agreeing to hire [redacted]: The adjuster Mike E[redacted] that was assigned to our case with Nationwide suggested to us to go with this company. He said that this company was a responsible company and that they used them for many cases. We asked him if they were reliable and did good work and could they be trusted. Mike E[redacted] responded with "yes." We put our trust in this company for that reason. As for being provided with an estimate: We received several different estimates throughout this ordeal, All of which had a different amount. This company [redacted] never did show us their bonding or license to this day. As a matter of fact this company, [redacted], started the demolition of our home without having a permit from the village of [redacted]. The village drove by and saw them and stopped them until they got a permit. As for the stove they are saying "I ACCUSED" [redacted] of breaking: I accused nobody of anything! Plain and simple this company did ruin our stove and our refrigerator. And Nationwide replaced them both. So in the long run, This company [redacted] broke our appliances and we had to purchase new ones, because We pay our premiums to Nationwide. That was wrong I believe. [redacted] should have paid to replace the items they broke not us or our insurance company. As for the lamp that was broken: The man from [redacted] admitted to breaking our lamp and he told us that they would replace it. I had nothing to do with that issue. As for this company coming back to do touch up on the paint: This never happened! As for the baseboards and trim: NO WHERE in our home does the baseboards touch the floor like it is supposed to. There were never any repairs made to this! To this day it is still the same. [redacted] was paid to add concrete to the hallway floor where our addition begins to level the floor. The floor now has a 1" slant. This was proven by another contractor we had come in. They also added concrete in front of our refrigerator that wasn't needed and now the floor there is almost a 1/2" slanted. They put concrete in many places that weren't needed including in our front door entrance. As for the kitchen counter tops: They are installed crooked and overlapping and uneven. Also the pattern does not match correctly. As for the kitchen cabinets: They already had to replace a shelf due to buckling from wetness. due to the fact that they installed partical board shelving. Something our original cabinets did not have. They were all wood. We were not charged for this because it was warranty. This is brand new cabinets and should not,In my opinion, Warp like it did. We never received any additional cabinet molding due to the fact that we would not sign their final check. these cabinets are no where near the same quality as the ones this company removed prior to the flood. There are warped cabinet doors and one cabinet is cracked inside and out. Also the cabinets are peeling on many areas. We were never shown the original cabinet by the company they came from [redacted]. They showed us a wood sample. That was it. As for the walls caving in : [redacted] the contractor from [redacted] told us that is warranty work and that it would be taken care of AFTER [redacted] had their money from us. As for the back door: Everything was gutted in the back hallway of our home. The back door stands right in the middle of this hallway. The water was draining under the door onto our patio which was ice by the time we came home to discover the pipe had burst. Which means for 8 hours this water pelted the walls and door. But Nationwide never put the door in the estimate. There is clearly damage to the frame and door. Mr. Campbell never said the door was just an older door! Nationwide has never made us feel that they were on our side, as their commercial says! They argued with us and stopped talking to us. You don't do that to your paying customers who are in need of your services! There are many other issues with what this company [redacted] did to our home. But right now what we need is for Nationwide to get our home back to the way it was prior to the flood. So far our claim with Nationwide is well over $84,000.00. NO WAY did it cost that much to do what they did to our home! I would like an itemized list as to where all this money went to!!! Please help! Thank you! Sincerely, Mr. and Mrs. [redacted]
the short rate clause isn't found in my own records and the supposed clause that is reference in the company's response doesn't disclose that rate to consumers.
Regards, [redacted]
After receiving and reviewing the response from Nationwide I dispute their claim in that they failed to offer any proof to support their accusations.I offered my signed and dated contract which clearly states my monthly payment amount as well as my bank statements. I immediately called Nationwide Ins. (I would request they turn over the recorded conversation from my call to their office.) Where the rep clearly stated that she would put the form in the mail and all I had to do is sign it. No form was ever recieved and subsequently in Jan my Ins premium doubled. The only reason I changed my ins coverage was because my rate went up so I went online for a cheaper quote in that I live on SS. so I am on a budget and I got stuck with a bunch of crooks who not only stole my money but ruined my credit.They say they mailed them (just like the old saying) check is in the mail and I say I responded by call them. This proof is in their recorded conversation, where they clearly state all conversations are recorded to protect your rights.(Request a supeona for tape)I've offered proof by contract agreement as well as bank statements and from their response by the Suzana K[redacted], Rep for Nationwide, she should do her job a little better and check all the records and not just the one's they stick in a file.Sorry about all the sarcasm. No offense meant and I thank you very much for your assistance in this matter.Respectfully submitted[redacted]
To whom it may concern:This is in response to the additional concerns filed with your Agency by [redacted] regarding the homeowner policy of [redacted]. I have stopped payment on the refund of $93.00 which was mailed to [redacted] Place, Apt [redacted]. Nationwide will be issuing the refund of $93.00 via express check which should be delivered March 3, 2017 to the [redacted] Drive, APT [redacted], McLean, VA 22101. I apologize, however we are unable to provide any interest on the refund that is being sent as there was no intentional mishandling of the refunds and feedback has been provided to the responsible parties. If you require further assistance, please contact our Customer Relations Coordinator, Kriss C[redacted], at ###-###-#### or by email at [redacted]@nationwide.com.
We are in receipt of Ms. [redacted]’s inquiry filed with your agency regarding Nationwide Auto policy[redacted].Please be advised that Nationwide received and has responded to a Pennsylvania InsuranceDepartment complaint regarding this matter. Ms. [redacted]’s cancellation was reversed and no lapsein...
coverage occurred. For your review, I have enclosed a copy of our response letter to theDepartment dated October 7, 2016.On October 11, 2016 Auto Policy [redacted] cancelled by request effective September 30, 2016.If you require further assistance, please do not hesitate to contact me.Sincerely,Cathy D[redacted]Customer Advocacy CoordinatorNationwide
This letter is in response to the complaint received by the Company from your office regarding the cancellation of Auto policy [redacted]41 for Mr. [redacted]. The Auto policy was written with original effective dates of January 17, 2016 to January 17, 2017 and a full-term premium of...
$463.20. The policy originally included a 2002 Mercury as the only insured vehicle and [redacted] as the only insured driver. The policy was setup to be billed monthly to Mr. [redacted] by mail using the mailing address of [redacted]. Bills were sent starting on January 25, 2016 for an initial due date of February 17, 2016. Monthly payments were received for February, March, April, May, June, July, August, September, October, and November. A 1998 Chevrolet pickup was added as a second vehicle effective September 20, 2016 as requested through the local independent Agency, [redacted]. This change added a pro-rated additional premium of $104.84 and increased the full-term premium to $787.50. A bill was sent by mail to Mr. [redacted] using the address on file on December 5, 2016 for an amount due of $75.64 and a due date of December 17, 2016. This bill was delayed due to the November payment being received late on December 2, 2016 compared to the due date of November 17, 2016. A notice of cancellation was sent to Mr. [redacted] by mail on December 21, 2016 due to payment not being received. A separate notification was sent to the Agency electronically to advise of payment being past due. The notice of cancellation requested a payment of at least $90.64, including a $15.00 late fee, and provided last day to accept payment of January 2, 2017 to prevent cancellation. The notice advised that the Auto policy would cancel effective at 12:01 AM on January 3, 2017 if the payment was not received. Due to the payment not being received, the Auto policy cancelled as advised on the notice of cancellation. The policy cancellation was not related to any claim, driving history, personal background, or any reason other than non-payment of premium. A remaining balance of $55.41 was due after cancellation to pay for coverage provided up to January 3, 2017. No refund or reimbursement can be sent as premium was due for coverage provided up to the effective date of cancellation. If you require further assistance, please contact our Customer Advocacy Coordinator, Barb D[redacted], at ###-###-#### or by email at [redacted] Sincerely, Joel F[redacted]
This letter is in response to the complaint filed with your agency by [redacted] regarding his Automobilepolicy. Our records indicate the policy was written with an effective date of August 31, 2014. The policy wasactive until July 31, 2015, with one lapse in coverage from May 26, 2015, until...
June 6, 2015. The policy billed onan installment account with payments due on the 6th of the month for the most recent policy term.Unfortunately, Nationwide has no record of receipt of the signed cancellation request for the policy. If Mr. [redacted]will provide a copy of the policy declarations showing when he obtained alternate insurance, Nationwide will alterthe cancellation date on his policy and adjust the balance due accordingly.Nationwide contacted the third party collection agency and put a 60 day hold on the account to allow time for therequired documentation to be received without a negative impact to the member’s credit report. Attached pleasefind a complete premium and payment history for the policy for your records.Nationwide regrets that Ms. [redacted] did not receive the level of service he expected from Nationwide. Wecontinually work to ensure our member receive the highest level of customer service.If you require further assistance, please contact [redacted], Jane G[redacted] at ###-###-####,or by email at [redacted] between the hours of 8:00 AM and 4:15 PM.Sincerely,Colleen F[redacted]t
The following response was provided by both Claims Manager, Gregory W[redacted] and Claims Manager, Adam A[redacted]We have reviewed the complaint in question. Specifically, in regards to concerns about delays to determine if this customer’s vehicle was a total loss, the following events are outlined for...
consideration.The date of loss of the accident was September 3, 2016, a Saturday. Monday was a national holiday and Ms. [redacted] agreed to drop her vehicle off at [redacted] on Tuesday, September 6, 2016.On September 6, 2016, we sent an assignment to [redacted] with details of her claim to start the evaluation process to repair her vehicle.On the following Monday, September 12th, we spoke to [redacted] and they advised they needed to gain additional access to locations of the vehicle to determine if it was in fact repairable.On Wednesday, September 14th, we received documentation from [redacted] that they deemed the vehicle to be a total loss.On Thursday, September 15th, we had a final determination and a value of the vehicle. By the next day the 16th, we made contact with Mrs. [redacted] to extend an offer and start the next phase of the process to settle her claim, which included working with her bank.The claim was settled on October 3, 2016 in the amount of $16,150.11 and it was paid to [redacted]Sincerely,Gregory W[redacted]ccident on Saturday, September 3rd. This was reported to our company on Sunday, September 4th. On Monday, September 5th, our investigation was completed and found the other party to be at fault and it was determined that a liability denial was appropriate. At this time adjuster noted the other party is 100% at fault and mistakenly marked that this was a chargeable accident in the notes. The error was brought to the adjuster’s attention and this has been corrected within our system. The information now reflects that this is 100% the other party’s fault and this is non-chargeable.In review of the transportation issue. Ms. [redacted] did not elect, nor pay for, rental reimbursement coverage within the insurance policy. Therefore, we were and are unable to provide a rental vehicle or reimbursement for these out of pocket expenses.If you require further assistance, please contact our Customer Advocacy Coordinator, Christine G[redacted], at ###-###-#### or by email at [redacted]Sincerely,Adam A[redacted]
If Nationwide did not put all the legalese in your communications I probably would have seen the rate increase. Nothing further need be said. [redacted]
Nationwide has done a false inspection of my house and who is to say they are doing other false things during billing. I do not have wood shakes on my house, I have expressed this three times to a customer service supervisor named Otis. My house has blue vinyl siding that looks like wood but in reality is vinyl. Attached is the comparison that was done in July and one in August. If my house is priced at 278,000 that is were all other companies should be priced at. They are overcharging me on a house that surely does NOT cost 278,000 to replace. If this continues I will be continuing this complaint with a lawyer... There may be some differences but not 78,000 dollars worth....PLUS not to mention somehow Nationwide received a payment of the 278.65 (not by us and Otis does not know who made the payment but it was by mail, and they reinstated our policy... Otis said since that "back payment was paid they reinstated our policy" when I no longer want Nationwide and have Liberty Mutual. Someone is not doing there job at Nationwide and this needs to be further investigated. Thank you.
Regards, [redacted]
Please accept this letter as a formal response to the additional questions regarding the [redacted] 401(K) Plan (Plan), administered by Nationwide Retirement Plans (Nationwide). I appreciate the opportunity to address your concerns and will do so in order.Unfortunately I am not able to provide plan level documentation to participants. The participant may please feel free to request a copy of this form and corresponding notification letter from her former employer. If the former employer no longer has a copy of these documents, they may request them from Nationwide directly. Quoting the letter, “The blackout period for any type of withdrawals begins as soon as we receive the signed Asset Transfer Form in our office”.I apologize for any confusion in the first reply. I did not intend to imply that during the blackout period a participant must request a withdrawal from the new provider, but that once the blackout period begins, participants must wait to request a distribution from their account until after the new provider receives their funds.It is correct that the plan sponsor is the former employer, and it is their responsibility to provide notice of a blackout period. I agree that without plan sponsor notifying a participant, a participant would not have had a way to know specifically when the blackout period would begin. However, this does not change the procedures within Nationwide. The former employer was aware of when the blackout period would begin, based on when we received the Asset Transfer Request Form, and were responsible for notifying participants of the correct blackout period start date.Ms. [redacted] was eligible to rollover her funds at any time after her date of separation, January 30, 2015. I understand that she made the decision to do so only after the blackout period notification was received, and regret that we were not able to honor her request immediately.The Money Market Prime is a cash equivalent fund. Because it does not have an interest rate associated and is not invested in the stock market where gains may occur with market fluctuations, there is no way for the funds to increase. However, there are fees associated with the 401K retirement accounts which result in a negative return on the cash equivalent funds.Again, the rate of return and fund prospectuses are available to participants to review before making investment decisions. [redacted] also provides access to a third part investment professional that is able to assist participants with making investment decisions. The rate of return for the money market funds is reported on the website. YTD of -0.64%. This information is readily available to participants before making a decision. Nationwide is not able to make recommendations, only perform exchanges upon request. Prior to a disbursement of funds, the funds must be invested within Nationwide. They are not required to be in the Money Market Prime fund specifically. The funds do have to be transferred back to Nationwide from any Self Directed Brokerage Account with TD Ameritrade. Ms. [redacted] chose to move the funds from TD Ameritrade into the Money Market Prime Fund.I sincerely apologize for any inconvenience this situation has caused, and the miscommunication from the employer regarding when the blackout period would begin. Should you have any additional questions or concerns regarding this matter, please feel free to contact me directly at ###-###-####, weekdays between 8:00 a.m. and 4:00 p.m. Eastern time.Sincerely,Nicole T[redacted]
I have the items in my possession. I have had several evaluations performed by experts. But Nationwide just discounts them. I am requesting that someone from the Revdex.com examine the items. Or, please provide contact information for examiners that could provide opinions regarding the damaged clothing and shoes. I have attached file and will be glad to send other supporting pictures and statements from the cobblers, dry cleaners and shoe manufactures. Nationwide said they would send an expert to examine one of my Persian rugs. That has not happened.
Regards, [redacted]
For the auto policy, the original policy price is the amount I agreed to pay for and it is the main reason why I chose Nationwide instead of other companies. If any form they need me to sign, they should inform me before I sign the contract. It is not the right the way to do business like this to do something afterwards to intend charging more money for no matter what kind of reason. They mentioned that they contacted me several times in June and July, however, I am trapped in the moving and settle down stuff during that period. Also I have to focus on my new job and fit in my new position ASAP at that time. I didn't received the mail they mentioned and I can't remember whether I have received phone call from them, if so, I should response right after that. In addition, they should mention they will increase my policy price if I didn't sign the form in any letter or email before they make the decision. However I didn't see any words in any email or letter they sent to me mentioning the price change. Therefore it is clearly their fault to do business in this way and I refuse to pay anything beyond the original auto policy price.
I am writing in response to the complaint you filed with the Revdex.com, regarding payments made toyour late husband's Visa credit card with Nationwide Bank.First, please allow me to once again offer my most sincere sympathy on the loss of your husband. I am terriblysorry for the...
complications and frustrations that arose as the result of two payments being made to Mr. [redacted]'sVisa account after his passing. Prior to his passing, payments to the account had been made via automaticpayments from your joint checking account, as requested by your husband. As the Visa credit card was held inyour husband's name, upon his passing, you were no longer responsible to make those payments. Once younotified Nationwide Bank of his death, and provided supporting documentation, the automatic payments shouldhave stopped immediately. You did contact Nationwide Bank, and provided the requested documentationpromptly.There were two payments made to the Visa account, one dated January 14, 2016 in the amount of $153.00, andone dated February 14, 2016 in the amount of $164.00. A check has been mailed to you, at the address shownabove, for a total of $317.00, representing a refund of those two payments.I am enclosing in this letter. another check in the amount of $72.00. This check wilt refund the two non-sufficientfunds fees that were charged, to your checking as the result of the two payments being pulled from the account inerror.Once again. Mrs. [redacted], I extend my sincere sympathy and apologies. Our Lack of prompt response to yoursituation was not at all acceptable. I appreciate the opportunity to speak with you and to take what steps I can tocorrect the situation.Please feel free to reach out to me if I may be of further assistance.
I was not properly informed of the program. I was not told my data would be lost and not transferred to another vehicle. If you look at my silverado. it is on the same path as the equinox to receive 40%. What I am asking for is compensation for the misinformation and lack of customer service. For being a Driver based program, why does it rely on vehicles. Why couldnt I just put the dongle to MY new car since it is tracking MY driving.
Regards, [redacted]
The customer's need for cancellation was fulfilled by our company's Revenue manager as the guest had requested.? I have attached the copy of the credit to their card in the full amount paid for the reservation.? ? Thank you
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normaltext-autospace:none">Thank you for the opportunity to respond
to the complaint filed by [redacted]s regarding the above referenced policies
with Nationwide Mutual Insurance Company (NAIC [redacted]). We have reviewed the concerns expressed by Ms
[redacted], and will attempt to address them in this letter
Auto Policy [redacted]
A change request was received from the
United States Postal Service by our Company in September of to update the
mailing address on the auto policy, [redacted], to [redacted] St., Stone
Mountain, GA 30083-2940. A revised
policy declarations was mailed on September 29, confirming the mailing
address changeA copy of the revised policy declarations is attached for your
reference
The November 28,
thru May 28, auto policy renewal was mailed to Ms[redacted] on
October 28, 2015. The six month policy
term premium was $A copy of the renewal declarations is attached for
your reference
On October 28,
a billing statement was mailed to Ms[redacted] requesting payment of
$be received by November 28, for the auto policy. The statement was mailed to the address
listed on file which was: [redacted] St.,
Stone Mountain, GA 30083-2940. A copy of
the billing statement is attached for your reference
On November 3, [redacted]s
called in asking about the Easy Pay sign up(Automatic withdraw form her
checking account) In review of the
phone call, Ms[redacted] discussed her account with one of our Member Care
Representatives (MCR). During this call Ms
[redacted] wanted to make sure that she wasn't on an automatic withdraw. She was advised that she was not and she could
sign up and it would start in December The automatic draft would not be
effective for the November 28, payment due to the bill already being
mailed for that paymentMs[redacted] obliged and advised she would manually
make her payment on November 28, She reiterated that she wanted to make
sure she wasn't set up on an automatic withdraw because she was going to
manually make the November 28, payment.
The MCR emailed her the automatic withdraw form and confirmed that
[redacted] received it on the call. She was
told again that it would not take effect until the December 28, bill
Payment was not received by November 28,
2015. As a result a Notice of Expiration
was mailed to Ms[redacted] on December 4, to the following address: [redacted] St.,
Stone Mountain, GA 30083-2940. This notice stated that a payment of $
was due by December 16, If no payment was received the policy would
cancel for non payment of premium effective the November 28, A copy of the
Notice of Expiration is attached for your reference
No payment was
received by the requested due date. As a
result the automobile policy cancelled for non payment of premium effective
November 28, 2015. There is no balance
due or refund owed because the policy cancelled effective November 28,
Property Policy [redacted]
Notification of
Cancellation was mailed on November 16, informing [redacted]s that
her property policy would cancel effective December 21, The property policy was set to cancel because
of the following reasons, which would increase the chance for injury and damage
to Ms[redacted] property:
·
We found there were safety hazards on the property, including:
miscellaneous debris and appliances which were not in the traditional
locations.
·
We found the following structures on the property were damaged and
severely weathered and warped: Shed
·
We found the roof had the following damage: curling shingles and
warping.
·
We found trees that were touching the roof of the home
·
We found the porch had wood rot
Within the notification
[redacted]s was advised that we may be able to reinstate coverage if the
following actions were taken and evidence was provided to our Company prior to
the cancellation date of December 21, 2015:
·
Move the appliances to a traditional location within your home
·
Remove the outbuilding and send us documentation showing that this
has been completed
·
Repair the damaged area of your roof or replace it completely and
send us documentation showing this has been completed
·
Trim the trees so they are no longer touching the roof and send us
documentation showing this has happened
·
Repair damaged area of the porch
In review of the
information provided by Ms[redacted] on December 10, 2015, underwriting
advised that adequate proof was received, but that our Company still needed
evidence showing the trees had been trimmed, and that the appliances had been
removed
A request for an
extension was made by Ms[redacted] on December 16, in efforts of being
able to obtain the contracts needed for remedy.
Our Company informed Ms[redacted] at that time that the contracts would
need to be obtained and provided by December 21, 2015. The evidence of repair was not received by
December 21, and as a result the property policy cancelled A copy of the Notice of Cancellation is
attached for your reference
We appreciate the
opportunity to review [redacted]s's auto and property policies and hope
the information will help to address her concerns. If you have any questions after reviewing the
information, please feel free to contact me
This letter is in
response to the concerns filed by Beth Ferdinand regarding the collection
amount due after the policy was request cancelled effective September 24, 2016. Auto policy 6132P
166213 renewed August 16, 2016 with a premium of $871.34. Payment was made via
recurring bankcard...
August 16, 2016 in the amount of $145.22. $142.22 was
applied to the Auto policy and $3.00 applied to the monthly installment fee.Nationwide sent the second installment of $145.22 to the
bank for payment via recurring bank card on September 16, 2016. This payment
was rejected by the bank and returned to Nationwide. A $25.00 non sufficient funds fee was charged per
our State filed and approved billing plan. A return item
notification was sent advising policy policy [redacted] would cancel
effective October 6, 2016 if payment of $173.22 was not received by October 6,
2016.On September 30, 2016 Nationwide processed a request
cancellation effective September 24, 2016 which left a balance due of $161.51.
Per Nationwide’s guidelines that are found in the policy jacket and mailed when
the policy is incepted, in Section G3, Other Termination Provisions, Number 3: “If the named
insured or a premium finance company cancels this policy, the premium owed or
premium refund due will be calculated according to the short rate provisions
contained in our manuals.” These rating guidelines and have been filed with the
North Carolina Department of Insurance and approved by the State. If the policy had
been prorated, the collection amount would have been approximately $69.25 which
includes the $25.00 non sufficient funds fee and coverage for 39 days. I apologize but,
we are unable to adjust the collection amount that is due as the amount is
correct. If you require further assistance, please contact our [redacted]r, Amy W[redacted], at ###-###-#### or by email at [redacted]Sincerely,Jennifer C[redacted]
This correspondence is in response to your request that we review Mr. [redacted] additional comments to our letter of April 14, 2017.Our business practice requires that all household members of driving age and any other driver that has regular access to the insured’s vehicle must be rated or excluded. The exclusion form that the insured signed was sent to him by his agent for submission to Underwriting for consideration on October 29, 2016. It was not approved to be added to the policy until proof of other insurance for the excluded operator was provided. The agency advised the insured of this requirement at that time in order for the exclusion to be accepted.[redacted] is shown as a licensed driver by the state of Texas. The information regarding this change was not reported to the company by Mr. [redacted]. Nor was it indicated on the application he signed that he lived with his Uncle in their household.Attached for your reference is a copy of the notification of premium increase along with the amended declarations when [redacted] was added to the policy that generated on October 19, 2016. An email was sent to the insured that same day by the company advising that this information was available for his review. As proof of other insurance for this licensed operator in the household was not received, [redacted] remained rated on the policy. The same amount of premium was electronically withdrawn from the insured’s account each month since December until he cancelled his policy April 8, 2017.Mr. [redacted] entered into an insurance contract making affirmations about his household that we relied upon to determine eligibility and rating. When information was received that had not been reported to us previously by the insured, we followed our standard business practice to assure that the policy was rated accordingly. He was provided notifications of these changes and after the exclusion was declined to be added to the policy there was no further communication on this subject with the company until his agent contacted on March 9, 2017. He was advised that we would still remove [redacted] back to the date added to this policy upon receipt of proof of other insurance for that time period. The agency advised the insured of this requirement again at that time. The required proof of insurance for [redacted] since October 29, 2016 has not been provided and as such we are unable to remove him from this policy.Thank you for this opportunity to review our handling. While it is not the answer the insured desired I hope it serves to further explain our actions. If you require further assistance, please contact our Customer Relations Coordinator, Jose L[redacted]., direct at 614-435-0138 or by email at [redacted]Sincerely,Mary K[redacted] CPCU CRM CIC AINSConsultant,Compliance – Personal Lines
I rejected the response back to you from Nationwide Insurance regarding my complaint. It says that I have to give a reason or my case would be closed. I do not understand where to respond back to. So I am responding here. In regards to Nationwide Insurances response to our complaint: Please let me start by saying neither I nor my husband have ever talked to or met with Stacey H[redacted] until after we filed a complaint with the Revdex.com. The response you received has her name only on it. This is fraud! The letter you received is a partial letter that was sent to the Dept. Of Insurance in the past written by George A[redacted] from Nation wide. This letter is full of untruths and false accusations against myself and my husband. George A[redacted] has twisted many words that were said! As for us agreeing to hire [redacted]: The adjuster Mike E[redacted] that was assigned to our case with Nationwide suggested to us to go with this company. He said that this company was a responsible company and that they used them for many cases. We asked him if they were reliable and did good work and could they be trusted. Mike E[redacted] responded with "yes." We put our trust in this company for that reason. As for being provided with an estimate: We received several different estimates throughout this ordeal, All of which had a different amount. This company [redacted] never did show us their bonding or license to this day. As a matter of fact this company, [redacted], started the demolition of our home without having a permit from the village of [redacted]. The village drove by and saw them and stopped them until they got a permit. As for the stove they are saying "I ACCUSED" [redacted] of breaking: I accused nobody of anything! Plain and simple this company did ruin our stove and our refrigerator. And Nationwide replaced them both. So in the long run, This company [redacted] broke our appliances and we had to purchase new ones, because We pay our premiums to Nationwide. That was wrong I believe. [redacted] should have paid to replace the items they broke not us or our insurance company. As for the lamp that was broken: The man from [redacted] admitted to breaking our lamp and he told us that they would replace it. I had nothing to do with that issue. As for this company coming back to do touch up on the paint: This never happened! As for the baseboards and trim: NO WHERE in our home does the baseboards touch the floor like it is supposed to. There were never any repairs made to this! To this day it is still the same. [redacted] was paid to add concrete to the hallway floor where our addition begins to level the floor. The floor now has a 1" slant. This was proven by another contractor we had come in. They also added concrete in front of our refrigerator that wasn't needed and now the floor there is almost a 1/2" slanted. They put concrete in many places that weren't needed including in our front door entrance. As for the kitchen counter tops: They are installed crooked and overlapping and uneven. Also the pattern does not match correctly. As for the kitchen cabinets: They already had to replace a shelf due to buckling from wetness. due to the fact that they installed partical board shelving. Something our original cabinets did not have. They were all wood. We were not charged for this because it was warranty. This is brand new cabinets and should not,In my opinion, Warp like it did. We never received any additional cabinet molding due to the fact that we would not sign their final check. these cabinets are no where near the same quality as the ones this company removed prior to the flood. There are warped cabinet doors and one cabinet is cracked inside and out. Also the cabinets are peeling on many areas. We were never shown the original cabinet by the company they came from [redacted]. They showed us a wood sample. That was it. As for the walls caving in : [redacted] the contractor from [redacted] told us that is warranty work and that it would be taken care of AFTER [redacted] had their money from us. As for the back door: Everything was gutted in the back hallway of our home. The back door stands right in the middle of this hallway. The water was draining under the door onto our patio which was ice by the time we came home to discover the pipe had burst. Which means for 8 hours this water pelted the walls and door. But Nationwide never put the door in the estimate. There is clearly damage to the frame and door. Mr. Campbell never said the door was just an older door! Nationwide has never made us feel that they were on our side, as their commercial says! They argued with us and stopped talking to us. You don't do that to your paying customers who are in need of your services! There are many other issues with what this company [redacted] did to our home. But right now what we need is for Nationwide to get our home back to the way it was prior to the flood. So far our claim with Nationwide is well over $84,000.00. NO WAY did it cost that much to do what they did to our home! I would like an itemized list as to where all this money went to!!! Please help! Thank you! Sincerely, Mr. and Mrs. [redacted]
the short rate clause isn't found in my own records and the supposed clause that is reference in the company's response doesn't disclose that rate to consumers.
Regards, [redacted]
After receiving and reviewing the response from Nationwide I dispute their claim in that they failed to offer any proof to support their accusations.I offered my signed and dated contract which clearly states my monthly payment amount as well as my bank statements. I immediately called Nationwide Ins. (I would request they turn over the recorded conversation from my call to their office.) Where the rep clearly stated that she would put the form in the mail and all I had to do is sign it. No form was ever recieved and subsequently in Jan my Ins premium doubled. The only reason I changed my ins coverage was because my rate went up so I went online for a cheaper quote in that I live on SS. so I am on a budget and I got stuck with a bunch of crooks who not only stole my money but ruined my credit.They say they mailed them (just like the old saying) check is in the mail and I say I responded by call them. This proof is in their recorded conversation, where they clearly state all conversations are recorded to protect your rights.(Request a supeona for tape)I've offered proof by contract agreement as well as bank statements and from their response by the Suzana K[redacted], Rep for Nationwide, she should do her job a little better and check all the records and not just the one's they stick in a file.Sorry about all the sarcasm. No offense meant and I thank you very much for your assistance in this matter.Respectfully submitted[redacted]
To whom it may concern:This is in response to the additional concerns filed with your Agency by [redacted] regarding the homeowner policy of [redacted]. I have stopped payment on the refund of $93.00 which was mailed to [redacted] Place, Apt [redacted]. Nationwide will be issuing the refund of $93.00 via express check which should be delivered March 3, 2017 to the [redacted] Drive, APT [redacted], McLean, VA 22101. I apologize, however we are unable to provide any interest on the refund that is being sent as there was no intentional mishandling of the refunds and feedback has been provided to the responsible parties. If you require further assistance, please contact our Customer Relations Coordinator, Kriss C[redacted], at ###-###-#### or by email at [redacted]@nationwide.com.
We are in receipt of Ms. [redacted]’s inquiry filed with your agency regarding Nationwide Auto policy[redacted].Please be advised that Nationwide received and has responded to a Pennsylvania InsuranceDepartment complaint regarding this matter. Ms. [redacted]’s cancellation was reversed and no lapsein...
coverage occurred. For your review, I have enclosed a copy of our response letter to theDepartment dated October 7, 2016.On October 11, 2016 Auto Policy [redacted] cancelled by request effective September 30, 2016.If you require further assistance, please do not hesitate to contact me.Sincerely,Cathy D[redacted]Customer Advocacy CoordinatorNationwide
This letter is in response to the complaint received by the Company from your office regarding the cancellation of Auto policy [redacted]41 for Mr. [redacted]. The Auto policy was written with original effective dates of January 17, 2016 to January 17, 2017 and a full-term premium of...
$463.20. The policy originally included a 2002 Mercury as the only insured vehicle and [redacted] as the only insured driver. The policy was setup to be billed monthly to Mr. [redacted] by mail using the mailing address of [redacted]. Bills were sent starting on January 25, 2016 for an initial due date of February 17, 2016. Monthly payments were received for February, March, April, May, June, July, August, September, October, and November. A 1998 Chevrolet pickup was added as a second vehicle effective September 20, 2016 as requested through the local independent Agency, [redacted]. This change added a pro-rated additional premium of $104.84 and increased the full-term premium to $787.50. A bill was sent by mail to Mr. [redacted] using the address on file on December 5, 2016 for an amount due of $75.64 and a due date of December 17, 2016. This bill was delayed due to the November payment being received late on December 2, 2016 compared to the due date of November 17, 2016. A notice of cancellation was sent to Mr. [redacted] by mail on December 21, 2016 due to payment not being received. A separate notification was sent to the Agency electronically to advise of payment being past due. The notice of cancellation requested a payment of at least $90.64, including a $15.00 late fee, and provided last day to accept payment of January 2, 2017 to prevent cancellation. The notice advised that the Auto policy would cancel effective at 12:01 AM on January 3, 2017 if the payment was not received. Due to the payment not being received, the Auto policy cancelled as advised on the notice of cancellation. The policy cancellation was not related to any claim, driving history, personal background, or any reason other than non-payment of premium. A remaining balance of $55.41 was due after cancellation to pay for coverage provided up to January 3, 2017. No refund or reimbursement can be sent as premium was due for coverage provided up to the effective date of cancellation. If you require further assistance, please contact our Customer Advocacy Coordinator, Barb D[redacted], at ###-###-#### or by email at [redacted] Sincerely, Joel F[redacted]
This letter is in response to the complaint filed with your agency by [redacted] regarding his Automobilepolicy. Our records indicate the policy was written with an effective date of August 31, 2014. The policy wasactive until July 31, 2015, with one lapse in coverage from May 26, 2015, until...
June 6, 2015. The policy billed onan installment account with payments due on the 6th of the month for the most recent policy term.Unfortunately, Nationwide has no record of receipt of the signed cancellation request for the policy. If Mr. [redacted]will provide a copy of the policy declarations showing when he obtained alternate insurance, Nationwide will alterthe cancellation date on his policy and adjust the balance due accordingly.Nationwide contacted the third party collection agency and put a 60 day hold on the account to allow time for therequired documentation to be received without a negative impact to the member’s credit report. Attached pleasefind a complete premium and payment history for the policy for your records.Nationwide regrets that Ms. [redacted] did not receive the level of service he expected from Nationwide. Wecontinually work to ensure our member receive the highest level of customer service.If you require further assistance, please contact [redacted], Jane G[redacted] at ###-###-####,or by email at [redacted] between the hours of 8:00 AM and 4:15 PM.Sincerely,Colleen F[redacted]t
The following response was provided by both Claims Manager, Gregory W[redacted] and Claims Manager, Adam A[redacted]We have reviewed the complaint in question. Specifically, in regards to concerns about delays to determine if this customer’s vehicle was a total loss, the following events are outlined for...
consideration.The date of loss of the accident was September 3, 2016, a Saturday. Monday was a national holiday and Ms. [redacted] agreed to drop her vehicle off at [redacted] on Tuesday, September 6, 2016.On September 6, 2016, we sent an assignment to [redacted] with details of her claim to start the evaluation process to repair her vehicle.On the following Monday, September 12th, we spoke to [redacted] and they advised they needed to gain additional access to locations of the vehicle to determine if it was in fact repairable.On Wednesday, September 14th, we received documentation from [redacted] that they deemed the vehicle to be a total loss.On Thursday, September 15th, we had a final determination and a value of the vehicle. By the next day the 16th, we made contact with Mrs. [redacted] to extend an offer and start the next phase of the process to settle her claim, which included working with her bank.The claim was settled on October 3, 2016 in the amount of $16,150.11 and it was paid to [redacted]Sincerely,Gregory W[redacted]ccident on Saturday, September 3rd. This was reported to our company on Sunday, September 4th. On Monday, September 5th, our investigation was completed and found the other party to be at fault and it was determined that a liability denial was appropriate. At this time adjuster noted the other party is 100% at fault and mistakenly marked that this was a chargeable accident in the notes. The error was brought to the adjuster’s attention and this has been corrected within our system. The information now reflects that this is 100% the other party’s fault and this is non-chargeable.In review of the transportation issue. Ms. [redacted] did not elect, nor pay for, rental reimbursement coverage within the insurance policy. Therefore, we were and are unable to provide a rental vehicle or reimbursement for these out of pocket expenses.If you require further assistance, please contact our Customer Advocacy Coordinator, Christine G[redacted], at ###-###-#### or by email at [redacted]Sincerely,Adam A[redacted]
If Nationwide did not put all the legalese in your communications I probably would have seen the rate increase. Nothing further need be said. [redacted]
Nationwide has done a false inspection of my house and who is to say they are doing other false things during billing. I do not have wood shakes on my house, I have expressed this three times to a customer service supervisor named Otis. My house has blue vinyl siding that looks like wood but in reality is vinyl. Attached is the comparison that was done in July and one in August. If my house is priced at 278,000 that is were all other companies should be priced at. They are overcharging me on a house that surely does NOT cost 278,000 to replace. If this continues I will be continuing this complaint with a lawyer... There may be some differences but not 78,000 dollars worth....PLUS not to mention somehow Nationwide received a payment of the 278.65 (not by us and Otis does not know who made the payment but it was by mail, and they reinstated our policy... Otis said since that "back payment was paid they reinstated our policy" when I no longer want Nationwide and have Liberty Mutual. Someone is not doing there job at Nationwide and this needs to be further investigated. Thank you.
Regards, [redacted]
Please accept this letter as a formal response to the additional questions regarding the [redacted] 401(K) Plan (Plan), administered by Nationwide Retirement Plans (Nationwide). I appreciate the opportunity to address your concerns and will do so in order.Unfortunately I am not able to provide plan level documentation to participants. The participant may please feel free to request a copy of this form and corresponding notification letter from her former employer. If the former employer no longer has a copy of these documents, they may request them from Nationwide directly. Quoting the letter, “The blackout period for any type of withdrawals begins as soon as we receive the signed Asset Transfer Form in our office”.I apologize for any confusion in the first reply. I did not intend to imply that during the blackout period a participant must request a withdrawal from the new provider, but that once the blackout period begins, participants must wait to request a distribution from their account until after the new provider receives their funds.It is correct that the plan sponsor is the former employer, and it is their responsibility to provide notice of a blackout period. I agree that without plan sponsor notifying a participant, a participant would not have had a way to know specifically when the blackout period would begin. However, this does not change the procedures within Nationwide. The former employer was aware of when the blackout period would begin, based on when we received the Asset Transfer Request Form, and were responsible for notifying participants of the correct blackout period start date.Ms. [redacted] was eligible to rollover her funds at any time after her date of separation, January 30, 2015. I understand that she made the decision to do so only after the blackout period notification was received, and regret that we were not able to honor her request immediately.The Money Market Prime is a cash equivalent fund. Because it does not have an interest rate associated and is not invested in the stock market where gains may occur with market fluctuations, there is no way for the funds to increase. However, there are fees associated with the 401K retirement accounts which result in a negative return on the cash equivalent funds.Again, the rate of return and fund prospectuses are available to participants to review before making investment decisions. [redacted] also provides access to a third part investment professional that is able to assist participants with making investment decisions. The rate of return for the money market funds is reported on the website. YTD of -0.64%. This information is readily available to participants before making a decision. Nationwide is not able to make recommendations, only perform exchanges upon request. Prior to a disbursement of funds, the funds must be invested within Nationwide. They are not required to be in the Money Market Prime fund specifically. The funds do have to be transferred back to Nationwide from any Self Directed Brokerage Account with TD Ameritrade. Ms. [redacted] chose to move the funds from TD Ameritrade into the Money Market Prime Fund.I sincerely apologize for any inconvenience this situation has caused, and the miscommunication from the employer regarding when the blackout period would begin. Should you have any additional questions or concerns regarding this matter, please feel free to contact me directly at ###-###-####, weekdays between 8:00 a.m. and 4:00 p.m. Eastern time.Sincerely,Nicole T[redacted]
I have the items in my possession. I have had several evaluations performed by experts. But Nationwide just discounts them. I am requesting that someone from the Revdex.com examine the items. Or, please provide contact information for examiners that could provide opinions regarding the damaged clothing and shoes. I have attached file and will be glad to send other supporting pictures and statements from the cobblers, dry cleaners and shoe manufactures. Nationwide said they would send an expert to examine one of my Persian rugs. That has not happened.
Regards, [redacted]
For the auto policy, the original policy price is the amount I agreed to pay for and it is the main reason why I chose Nationwide instead of other companies. If any form they need me to sign, they should inform me before I sign the contract. It is not the right the way to do business like this to do something afterwards to intend charging more money for no matter what kind of reason. They mentioned that they contacted me several times in June and July, however, I am trapped in the moving and settle down stuff during that period. Also I have to focus on my new job and fit in my new position ASAP at that time. I didn't received the mail they mentioned and I can't remember whether I have received phone call from them, if so, I should response right after that. In addition, they should mention they will increase my policy price if I didn't sign the form in any letter or email before they make the decision. However I didn't see any words in any email or letter they sent to me mentioning the price change. Therefore it is clearly their fault to do business in this way and I refuse to pay anything beyond the original auto policy price.
I am writing in response to the complaint you filed with the Revdex.com, regarding payments made toyour late husband's Visa credit card with Nationwide Bank.First, please allow me to once again offer my most sincere sympathy on the loss of your husband. I am terriblysorry for the...
complications and frustrations that arose as the result of two payments being made to Mr. [redacted]'sVisa account after his passing. Prior to his passing, payments to the account had been made via automaticpayments from your joint checking account, as requested by your husband. As the Visa credit card was held inyour husband's name, upon his passing, you were no longer responsible to make those payments. Once younotified Nationwide Bank of his death, and provided supporting documentation, the automatic payments shouldhave stopped immediately. You did contact Nationwide Bank, and provided the requested documentationpromptly.There were two payments made to the Visa account, one dated January 14, 2016 in the amount of $153.00, andone dated February 14, 2016 in the amount of $164.00. A check has been mailed to you, at the address shownabove, for a total of $317.00, representing a refund of those two payments.I am enclosing in this letter. another check in the amount of $72.00. This check wilt refund the two non-sufficientfunds fees that were charged, to your checking as the result of the two payments being pulled from the account inerror.Once again. Mrs. [redacted], I extend my sincere sympathy and apologies. Our Lack of prompt response to yoursituation was not at all acceptable. I appreciate the opportunity to speak with you and to take what steps I can tocorrect the situation.Please feel free to reach out to me if I may be of further assistance.
I was not properly informed of the program. I was not told my data would be lost and not transferred to another vehicle. If you look at my silverado. it is on the same path as the equinox to receive 40%. What I am asking for is compensation for the misinformation and lack of customer service. For being a Driver based program, why does it rely on vehicles. Why couldnt I just put the dongle to MY new car since it is tracking MY driving.
Regards, [redacted]
all I ask that they call my agent and get her view of this unethical act
Regards[redacted]