This letter is in response to your request for information pertaining to the above file.
Our records indicate the Auto policy renewed effective April 4, 2015 as $334.80. We received notice to cancel on May 1, 2015 effective April 28, 2015. The Auto policy was cancelled...
effective April 28, 2015 and a balance of $32.50 remains for coverage.
The total charged for coverage from April 4, 2015 to April 28, 2015 was $80.30. A payment of $63.80 was received on April 1, 2015. There were two $8.00 service fees charged. The total charged of $80.30 plus $16.00 charged in service fees minus $63.80 total payment equals $32.50 charged for coverage provided up to the cancellation date of April 28, 2015.
Thank you for allowing me the opportunity to assist you and if you have any questions regarding the information I have provided you may contact me at #########*, Ext. [redacted] or my email
This letter is in regards to the request for information on the collection balance remaining for Ms. [redacted]’ personal auto policy.The policy in question was a six-month policy that last renewed on December 10, 2015 with a premium amount of $1,375.00. On June 10, 2016, which would have been the next...
renewal date, the policy was request cancelled by Ms. [redacted]. The $1,375.00 had been paid in full as of the last due date of May 10, 2016. However, on April 19, 2016, a 2004 Chevrolet Silverado was added to the policy, with an added prorated premium amount of $75.50 from the date of the addition through the next renewal in June. The bill due May 10, 2016 had already been issued prior to this change. Nationwide will never ask an insured to pay a monthly amount greater than the billed amount that has already been sent. For that reason, the amount of $75.50 was being added to the bill due June 10, 2016. When the policy was request cancelled effective the June renewal date, it still left the balance for the addition of the Silverado from April 19, 2016 through June 10, 2016.The Agent originally cancelled the policy effective June 28, 2016, which left a balance of $314.66. On June 16, 2016, a final bill was issued to the insured for that amount (attached). The policy cancellation date was adjusted back to the June 10, 2016 renewal, which reduced the final balance down to $85.50. On July 21, 2016, an adjusted final bill was issued for the new amount (attached). This bill included a $10 late fee. Service waived the fee on December 6, 2016 when the member called, leaving $75.50 for the balance on the 04 Chevrolet from the add date of April 19, 2016 through the cancel date of June 10, 2016. If the insured can provide evidence that the Silverado was covered elsewhere prior to June 10, 2016, we would be able to make a further adjustment. If not, then the balance would be correct for coverage that was provided.If you require further assistance, please contact our Customer Advocacy Coordinator, Janice K[redacted], at ###-###-#### or by email at [email protected].
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
[redacted]Nationwide has agreed to refund the premiums that I have paid them, but that was two weeks ago. They have yet to respond since I sent them the necessary documentation can I get an update on the status of this claim. Please reply at [redacted] or at [redacted]. The Nationwide rep that assisted me in the process is Peter S[redacted] his contact number is [redacted] and his email is [redacted]
This letter is in response to the concerns filed by [redacted] regarding the transfer of the policy and billing concerns.
In regards to policy [redacted], the policy renewed October 3, 2015 with a premium of $217.13. The policy cancelled as a transfer to another state, effective December...
17, 2015 which processed in our systems on December 31, 2015.
Nationwide charged $88.33 for coverage on this policy from October 3, 2015 renewal to December 17, 2015 cancellation date. Payments were received on October 5, 2015 for $36.19, November 3, 2015 for $39.19, and December 3, 2015 for $39.19 totaling $114.57. The January automatic payment was stopped due to the cancellation and transfer of this policy to another state.
Premium due for coverage of $88.33 minus $114.57 payments plus $6.00 fees assessed on the account totals a credit of $17.24 remaining on the account. The $17.24 credit was applied to the new South Carolina policy.
In regards to policy [redacted], on January 6, 2016 this policy started in South Carolina effective December 17, 2015 with premium at $143.10, maintaining the October 3rd and April 3rd renewal dates. The $143.10 premium is for coverage on this policy from December 17, 2015 to the April 3, 2016 renewal date. The $17.24 credit applied to the policy balance.
A bill generated January 12, 2016 for $67.93 due February 3, 2016, which included $62.93 plus $5.00 installment fee. Due to the processing time of writing this policy, the billing account was not able to generate a bill due January 3, 2016. As the renewal dates remained the same on this policy, there are only two months left to bill the balance over in this renewal term, February and March, prior to the policy renewing in April. The policy balance reflects $125.86 based on the pro rated premium of $143.10 minus $17.24. The $125.86 balance divided by two months is $62.93.
We apologize for the confusion caused by the transfer of the policy from one state to another. The billing is correct and premium will begin billing evenly over 1/6th of the renewal premium once the policy renews in April.
I have received Ms. [redacted]’s response and would like to address her concerns. Ms. [redacted] reached out to me directly last evening, and forwarded me numerous emails between her and the Nationwide claims adjuster. I reviewed the emails and advised Ms. [redacted] then, and will reiterate it now, that Nationwide cannot compensate her or her son for pain and suffering until her insurance carrier, [redacted] Insurance, pays the $2000 threshold for medical bills. If that is done, pursuant to Kansas state statute, Nationwide can then make an offer for her and her son’s pain and suffering. We contacted [redacted] today, on December 6, 2016, and they confirmed they have not paid any bills for either Ms. [redacted] or her son, so we we are unable to make an offer to Ms. [redacted] at this time. We apologize for any initial confusion regarding a settlement and payment of medical bills. However, as stated, we are unable to consider any injury settlement until the Kansas tort threshold has been met as per Kansas state statute. If you require further assistance, please contact our Customer Advocacy Coordinator, Claire S[redacted], at ###-###-#### or by email at [redacted]@nationwide.com.
All good and well only the agent who sold me your piece of crap,self-consuming policy never told me I would have to pay more than the $25 per month which you withdrew on automatic debit from my checking account monthly. Also,prior to selling me this piece -of-crap policy that never once increased in value over the lifetime of said policy,had me transfer the funds from a guaranteed life policy to open this one. The previous policy had a $50,000 death benefit and you had automatically debited my checking account for that policy for $25/month for some 15 years. So, your agent sold me a policy that had a $50,000 death benefit and always went up in value to a piece-of-crap policy that had a $75,000 death benefit but always went down in value until it was completely lapsed and had $0 value and now I have no life insurance despite having paid Nationwide $25/month for some 25 years. Furthermore the guaranteed fund you reference was not available in your piece-of-crap policy that benefits noone except Nationwide & [redacted],now retired, as near as I can tell.I'm sure it is not illegal for you to sell such policies,although it probably should be, but it's certainly unethical. Just another rip-off job by big insurance to the average working man.Congratulations Nationwide and you should be ashamed of yourselves.
Regards, [redacted]
That is what I was told when I called about my damages. I was told by nationwide that no other claim needed to be open and that they would take care of it when the damages were fixed from the hit and run. I gave no authorization to open a new claim. I did not call the tow company. Nationwide did. this is a comp at nationwide used and trusted. I had no say on which company came to tow my car. Regards,
[redacted]
I have reviewed this claim file and would like to address Ms. [redacted]’s concerns. Ifadditional information is required, please do not hesitate to let me know.Our insured, Erin [redacted] reported this claim through the internet on the evening ofNovember 1, 2016 for the water damage to their home that...
occurred earlier that day. Theclaim was subsequently assigned to Nationwide claims adjuster, Sarah C[redacted] on November2, 2016, who attempted to contact Ms. [redacted], and left a message for a return call. Tohelp mitigate the water damages, Nationwide Insurance assigned [redacted], one of Nationwide Insurance’s On Your Side Property Repair Vendors onNovember 2, 2016 who started the mitigation of cleaning and drying out Ms. [redacted]’sresidence. Ms. C[redacted] spoke with Ms. [redacted] on November 3, 2016 regarding the claim.At that point, Ms. [redacted] requested a hotel and boarding for their pets, as during themitigation process an antimicrobial was sprayed in the home. Ms. C[redacted] approved this. Anestimate for the repairs to the home was completed by [redacted] onNovember 10, 2016. At this point, Mr. and Ms. [redacted] decided that they did not want touse [redacted] for the repairs to their home. As the damages werefairly significant, Ms. [redacted] found some additional damages that Ms. C[redacted] added to theestimate. The check was issued on November 22, 2016 for $18,875.82 for the repairs to thehome. Ms. [redacted] also sent in pictures, receipts, and a list of personal property that weredamaged. An estimate for these items was completed on November 16, 2016. After the personal property estimate was complete, and the revisions were made to the estimate fordamages, a check was issued to Mr. and Ms. [redacted] on November 23, 2016 for $1982.70.A check was also sent to [redacted] for the mitigation process onNovember 23, 2016 for $6,520.70.At this time, I have spoken with Ms. [redacted] regarding payments issued for mitigation,repairs and the damage to the personal property. Once the repairs have been completed,Nationwide Insurance will release the recoverable depreciation. Mr. and Ms. [redacted] areaware of the documentation that they need to send in to verify repairs have been completed.If you have any additional questions, please contact [redacted]Angela S[redacted] at ###-###-#### or [redacted]Sincerely,Jared C[redacted]
We are in receipt of your correspondence dated June 29, 2017 regarding the response received from Sean [redacted] related to his denial to provide the necessary cancellation request forms and to remove him from our mailing list.At this time, Mr. [redacted] carries active motorcycle and renter’s policies with our company. Mr. [redacted] may cancel his motorcycle and renter’s policies effective the June 12, 2017 inception date, however, we do require a signed cancellation form for each policy in order to process the cancellation. We do apologize for any inconvenience, but our company does require this request to be in writing.Per our previous response, Mr. [redacted] can complete and return the forms that were provided with our June 21, 2017 response via email to [redacted]; fax to ###-###-####; or mail to Nationwide Mutual Insurance Company, [redacted]. For immediate attention, he may also send them directly to our Customer Advocacy Coordinator, Janice K[redacted], via email at [redacted] or fax directly to her at ###-###-####.As of July 1, 2017, per his request, Mr. [redacted]’ information has also been added to the “Do Not Contact” list, however, until the policy cancellation request forms are completed and returned, Mr. [redacted] will continue to receive policy documents and billing notifications related to the current active policies.If you require further assistance, please contact Janice Kleinhans at ###-###-#### or by email at [redacted]Sincerely,Tara P[redacted]Senior AnalystCustomer Response & Resolution
Thank you for the opportunity to respond to the concerns of [redacted] regarding the above referenced policy withNationwide Mutual Fire Insurance Company. The home/car discount was removed from Ms. [redacted]’s policy as herstandard auto policy with Nationwide was cancelled.Ms. [redacted] was offered and...
accepted a policy with our non-standard company, Titan Insurance. Once her standard autopolicy cancelled, the homeowner policy was no longer eligible for the home/car discount. Nationwide does not offer ahome/car discount for Titan policies at this time.We appreciate the opportunity to review Ms. [redacted]’s business, and hope that this information will satisfy her concerns.If you require further assistance, please contact our [redacted], Cathy D[redacted], at ###-###-#### orby email at [redacted]Sincerely,Patricia J[redacted]
This letter is in reply to the rejection of our original response by the complainant. The complainant rejected our response due to the lack of documentation regarding the short rate clause and the lack of disclosure of the rate.Nationwide has complied with all regulatory statues regarding the disclosure of the short rate procedure for automobile policies. The policy jacket, issued at the time of the inception of the policy specifically indicates as follows:“If the named insured or a premium finance company cancels this policy, the premium owed or premium refund due will be calculated according to the short rate provisions contained in our manuals. If we cancel this policy, any premium owed or premium refund will be calculated on a pro-rata basis.”All short rate provisions are filed with the state department of insurance as required by law. The balance due of $161.51 reflects premium owed up until the cancellation date plus one $25.00 Returned Item fee and one $3.00 installment fee. The premium was correctly calculated and cannot be waived.Please feel free to contact me if additional information is needed.Sincerely,Colleen F[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Nationwide had reached out to me after I filed this complaint to resolve the billing issue and fixed it on November 7th. I still don't understand how you issue policy documents a week after the quote that are for the wrong amount, or how you can bind a policy for more than someone signs for without reissuing said documents. I think the lack of transparency on Nationwide's end is troubling and I will not be recommending them for service.
This will acknowledge receipt of, and thank you for your letter of December 2, 2015. [redacted]’s complaint to you was in regards to her homeowner claim that was partially denied. In reviewing Ms. [redacted]’s claim, her claim involved reported damages to her property resulting from flood, wind, and...
interior water damages from a storm which occurred on October 3, 2015.In regards to this homeowners claim, a loss notice was received by Nationwide on October 9, 2015. An initial contact was made with Ms. [redacted] on October 9, 2015, and again on October 13, 2015, by the assigned claims associate. The investigation and inspection of the claim commenced on October 15, 2015. At that time we reviewed with the insured that there was no coverage for any of the flood damages and mailed her a partial denial letter on October 16, 2015. Our inspection also determined ensuing water damages to a bathroom due to wind driven rains around a deteriorated roof vent. An estimate and payment for the covered damages (ensuing water damages) were provided to Ms. [redacted].On November 19, 2015, we received a request to re-inspect the property for an additional roof leak. The re-inspection took place on November 20, 2015, with Ms. [redacted]’s son, [redacted] present. The inspection determined water had entered the attic around the deteriorated chimney flashing which caused water and mold damages to a small area on the underside of the roof sheathing. An estimate and payment for the additional damages were provided as well as a partial denial for the chimney flashing.Both inspections revealed there was no wind damage to the roof shingles from the storm of October 3, 2015, but there was damage due to deteriorated conditions of a roof vent and chimney flashing, which is not covered under the Nationwide homeowner policy.We hope this provides you the information that you require. If we can be of any further assistance, please do not hesitate to contact us at any time.If you have any questions or concerns, please contact me at ###-###-#### or [redacted]Sincerely,Debbie D[redacted]
I am rejecting this response because as this has been ongoing since September when the new policy was actually cancelled since the agent didn't set up the policy correctly. Per the attachment just like all the other reps the blame was placed on me regarding the uninsured motorist policy being placed...
back on the account. As you can see the majority of the information in this final response to Revdex.com was never provided prior to the involvement of Revdex.com. From the attachment the analyst states that I never signed them yet in the response to Revdex.com she states that they were signed but due to their error it was placed back onto the loan. I kept asking for the signed copy which would show the date and nobody was able to provide this. The reason is was "caught" in February, is because I have been calling since January trying to get an answer on why my account has never been billed for the correct amount. It was my 6th call in February that prompted them to send the file for reconcilement which caught these errors. Please have the analyst go back through all of the calls including the one in September when the policy was cancelled on accident by nationwide. Also both policies were paid on the exact same day with the same exact card so how did one policy star in August and one in September? In addition, why would I know as customer by calling in on that date that my policy would then be billed for 4 months instead of 6? That was never disclosed not even during the 2 months I called prior to being finally sent to escalations in March due to me threatening to file a claim with Revdex.com. Again I signed documents to be billed one amount and that amount has not been drafted since the policy started. My drafting has never changed per the attachment received from the analyst, which I included so why would I think by simply switching the states that it would now create this issue, whose job was it to provide that information ? Is it not their obligation to give full disclosure asking how it would be billed since I was also accused of changing my drafting date and that was never changed as I was told that the date would be same and my policy would bill as advised. I attached the confirmation page from the payment for both policies as well as the confirmation of receiving my signed documents on 9/8/16. I feel that I shouldn’t penalized for them telling my policy would remain the same and it didn’t. So am I still required to change to what date for proper billing and how will I know this will be actual amount?
This letter is in response to the inquiry received from your office on April 4, 2018. This claim is for damage to Mr. [redacted]’s rental property due to bats in the attic. Mr. [redacted] has been unwilling to allow us to inspect the damage and prepare an estimate of repairs. Since receipt of...
this complaint, we have been in communication with Mr. [redacted]’s agent, per his request. Through his agent, we have been advised that Mr. [redacted] is will meet with our independent adjuster on April 20, 2016 or on April 18, 2016. We requested that our independent adjuster contact Mr. [redacted] to schedule the inspection on one of these dates and that the independent adjuster coordinate the date and time of the inspection with Mr. [redacted]’s bat expert. Once the inspection is complete, we will be able to move forward with the resolution of this claim. If you require further assistance in this matter, please contact our Customer Relations Coordinator, Erikka K[redacted] at ###-###-#### or by email at [redacted] Sincerely, Teresa * M[redacted]
I am rejecting this response for many reasons. First, Mr. [redacted] was one of the representatives of Nationwide who refused to communicate with me in a timely manner. He told me I could speak with him on 8/24/2015, yet he never made himself available. He also went 48 hr without responding to written communication. His actions have been unprofessional, and to the extent of brushing me off. He has not once even taken a moment to consider any facts I have sent over, nor has he ever explained the position of Nationwide.
On many occasions, I asked (in writing) to get an explanation, and detail, of how the $618 was figured. I was refused at every turn. I am fully aware that Nationwide uses a formula called 17C to calculate diminished value. This is only an acceptable formula for the State of Georgia (based on a court case in Georgia) and has zero legal standing under Texas law. This formula is not acceptable outside Georgia, yet Nationwide still uses it for all cases. I explained this to Nationwide, yet they ignored my e-mails. On the other hand I did provide real world proof of the diminished value. When I was forced to trade in my vehicle I was only given $8500 for it. I provided documentation to Nationwide that shows my trade in value (without any accidents on the carfax) was valued at $10,333. (per Kelly blue book). The retail price for the same exact make and model is $11,900. This information was also sent to Nationwide. They refused to even acknowledge these REAL WORLD data and facts. The information I provided is the market for the exact make and model of my car, yet they choose to value my car with a made up formula (that they still have refused to show me in detail), and that has no legal standing in Texas. I believe any response from Mr. [redacted] is unacceptable since his actions, along with his subordinate, is what prompted this complaint in the first place. I feel someone other than he should be responding since he has already shown his unwillingness to accept the data (without explanation) I have sent in.
Mr. [redacted]'s response to this complaint is the same canned response he has provided me when ever I confronted him on facts and specifics. As a matter of fact, Nationwide took it upon themselves to send a check for $618 to [redacted] leasing even though I was still trying to work this matter through. This is blatant proof they have had zero respect for my side of the facts, nor did they ever have the intention of making me whole. Fact is I was placed into a negative financial situation because of the actions of their insured, and they refuse to make me whole.
I had put in a complaint last about Nationwide and my insurance bill. When I started my own policy with nationwide I had paid 180.00. When I received the bill for the following month it went up to 198.00. I called Nationwide to explain as to why the increase no one could tell me why. At this rate I had sent in a complaint with the Revdex.com. After it was disputed, my bill ended up being 134.00 for the remaining policy. The start of my new policy my bill was 188.00. I called Nationwide to explain to me as to where did the 50.00 increase come from. The representatives Michelle stated that there was a 30.00 increase because of the area I am in. She went on to state everyone has seen this increase. My mother also has been with Nationwide and has a policy with them, we live in the same household. She has not had an increase in her insurance. I asked her to send me in writing or where I can find this increase. I have not received it. It looks as if I have roadside assistance on my policy in which I never asked for. I have it through my dealership. By the end of the call I was quoted 168.00. When I received the email it stated 170.00. I would like to know in writing of the area in crease and why my mother has not seen it. Is this going to be an ongoing thing with my policy of a 30.00 increase? I wanted to know how it can increase so much from 134.00? I would also like documentation of that as well as, where the extra 5.00 is coming from for next month.Thank you[redacted]
This letter is in response to your request for information pertaining to the above file.
Our records indicate the Auto policy renewed effective April 4, 2015 as $334.80. We received notice to cancel on May 1, 2015 effective April 28, 2015. The Auto policy was cancelled...
effective April 28, 2015 and a balance of $32.50 remains for coverage.
The total charged for coverage from April 4, 2015 to April 28, 2015 was $80.30. A payment of $63.80 was received on April 1, 2015. There were two $8.00 service fees charged. The total charged of $80.30 plus $16.00 charged in service fees minus $63.80 total payment equals $32.50 charged for coverage provided up to the cancellation date of April 28, 2015.
Thank you for allowing me the opportunity to assist you and if you have any questions regarding the information I have provided you may contact me at #########*, Ext. [redacted] or my email
This letter is in regards to the request for information on the collection balance remaining for Ms. [redacted]’ personal auto policy.The policy in question was a six-month policy that last renewed on December 10, 2015 with a premium amount of $1,375.00. On June 10, 2016, which would have been the next...
renewal date, the policy was request cancelled by Ms. [redacted]. The $1,375.00 had been paid in full as of the last due date of May 10, 2016. However, on April 19, 2016, a 2004 Chevrolet Silverado was added to the policy, with an added prorated premium amount of $75.50 from the date of the addition through the next renewal in June. The bill due May 10, 2016 had already been issued prior to this change. Nationwide will never ask an insured to pay a monthly amount greater than the billed amount that has already been sent. For that reason, the amount of $75.50 was being added to the bill due June 10, 2016. When the policy was request cancelled effective the June renewal date, it still left the balance for the addition of the Silverado from April 19, 2016 through June 10, 2016.The Agent originally cancelled the policy effective June 28, 2016, which left a balance of $314.66. On June 16, 2016, a final bill was issued to the insured for that amount (attached). The policy cancellation date was adjusted back to the June 10, 2016 renewal, which reduced the final balance down to $85.50. On July 21, 2016, an adjusted final bill was issued for the new amount (attached). This bill included a $10 late fee. Service waived the fee on December 6, 2016 when the member called, leaving $75.50 for the balance on the 04 Chevrolet from the add date of April 19, 2016 through the cancel date of June 10, 2016. If the insured can provide evidence that the Silverado was covered elsewhere prior to June 10, 2016, we would be able to make a further adjustment. If not, then the balance would be correct for coverage that was provided.If you require further assistance, please contact our Customer Advocacy Coordinator, Janice K[redacted], at ###-###-#### or by email at [email protected].
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
[redacted]Nationwide has agreed to refund the premiums that I have paid them, but that was two weeks ago. They have yet to respond since I sent them the necessary documentation can I get an update on the status of this claim. Please reply at [redacted] or at [redacted]. The Nationwide rep that assisted me in the process is Peter S[redacted] his contact number is [redacted] and his email is [redacted]
I did call them and cancel and the motor vehicle dept,and I was never late on any payments to them!
This letter is in response to the concerns filed by [redacted] regarding the transfer of the policy and billing concerns.
In regards to policy [redacted], the policy renewed October 3, 2015 with a premium of $217.13. The policy cancelled as a transfer to another state, effective December...
17, 2015 which processed in our systems on December 31, 2015.
Nationwide charged $88.33 for coverage on this policy from October 3, 2015 renewal to December 17, 2015 cancellation date. Payments were received on October 5, 2015 for $36.19, November 3, 2015 for $39.19, and December 3, 2015 for $39.19 totaling $114.57. The January automatic payment was stopped due to the cancellation and transfer of this policy to another state.
Premium due for coverage of $88.33 minus $114.57 payments plus $6.00 fees assessed on the account totals a credit of $17.24 remaining on the account. The $17.24 credit was applied to the new South Carolina policy.
In regards to policy [redacted], on January 6, 2016 this policy started in South Carolina effective December 17, 2015 with premium at $143.10, maintaining the October 3rd and April 3rd renewal dates. The $143.10 premium is for coverage on this policy from December 17, 2015 to the April 3, 2016 renewal date. The $17.24 credit applied to the policy balance.
A bill generated January 12, 2016 for $67.93 due February 3, 2016, which included $62.93 plus $5.00 installment fee. Due to the processing time of writing this policy, the billing account was not able to generate a bill due January 3, 2016. As the renewal dates remained the same on this policy, there are only two months left to bill the balance over in this renewal term, February and March, prior to the policy renewing in April. The policy balance reflects $125.86 based on the pro rated premium of $143.10 minus $17.24. The $125.86 balance divided by two months is $62.93.
We apologize for the confusion caused by the transfer of the policy from one state to another. The billing is correct and premium will begin billing evenly over 1/6th of the renewal premium once the policy renews in April.
I have received Ms. [redacted]’s response and would like to address her concerns. Ms. [redacted] reached out to me directly last evening, and forwarded me numerous emails between her and the Nationwide claims adjuster. I reviewed the emails and advised Ms. [redacted] then, and will reiterate it now, that Nationwide cannot compensate her or her son for pain and suffering until her insurance carrier, [redacted] Insurance, pays the $2000 threshold for medical bills. If that is done, pursuant to Kansas state statute, Nationwide can then make an offer for her and her son’s pain and suffering. We contacted [redacted] today, on December 6, 2016, and they confirmed they have not paid any bills for either Ms. [redacted] or her son, so we we are unable to make an offer to Ms. [redacted] at this time. We apologize for any initial confusion regarding a settlement and payment of medical bills. However, as stated, we are unable to consider any injury settlement until the Kansas tort threshold has been met as per Kansas state statute. If you require further assistance, please contact our Customer Advocacy Coordinator, Claire S[redacted], at ###-###-#### or by email at [redacted]@nationwide.com.
All good and well only the agent who sold me your piece of crap,self-consuming policy never told me I would have to pay more than the $25 per month which you withdrew on automatic debit from my checking account monthly. Also,prior to selling me this piece -of-crap policy that never once increased in value over the lifetime of said policy,had me transfer the funds from a guaranteed life policy to open this one. The previous policy had a $50,000 death benefit and you had automatically debited my checking account for that policy for $25/month for some 15 years. So, your agent sold me a policy that had a $50,000 death benefit and always went up in value to a piece-of-crap policy that had a $75,000 death benefit but always went down in value until it was completely lapsed and had $0 value and now I have no life insurance despite having paid Nationwide $25/month for some 25 years. Furthermore the guaranteed fund you reference was not available in your piece-of-crap policy that benefits noone except Nationwide & [redacted],now retired, as near as I can tell.I'm sure it is not illegal for you to sell such policies,although it probably should be, but it's certainly unethical. Just another rip-off job by big insurance to the average working man.Congratulations Nationwide and you should be ashamed of yourselves.
Regards, [redacted]
That is what I was told when I called about my damages. I was told by nationwide that no other claim needed to be open and that they would take care of it when the damages were fixed from the hit and run. I gave no authorization to open a new claim. I did not call the tow company. Nationwide did. this is a comp at nationwide used and trusted. I had no say on which company came to tow my car. Regards,
[redacted]
I have reviewed this claim file and would like to address Ms. [redacted]’s concerns. Ifadditional information is required, please do not hesitate to let me know.Our insured, Erin [redacted] reported this claim through the internet on the evening ofNovember 1, 2016 for the water damage to their home that...
occurred earlier that day. Theclaim was subsequently assigned to Nationwide claims adjuster, Sarah C[redacted] on November2, 2016, who attempted to contact Ms. [redacted], and left a message for a return call. Tohelp mitigate the water damages, Nationwide Insurance assigned [redacted], one of Nationwide Insurance’s On Your Side Property Repair Vendors onNovember 2, 2016 who started the mitigation of cleaning and drying out Ms. [redacted]’sresidence. Ms. C[redacted] spoke with Ms. [redacted] on November 3, 2016 regarding the claim.At that point, Ms. [redacted] requested a hotel and boarding for their pets, as during themitigation process an antimicrobial was sprayed in the home. Ms. C[redacted] approved this. Anestimate for the repairs to the home was completed by [redacted] onNovember 10, 2016. At this point, Mr. and Ms. [redacted] decided that they did not want touse [redacted] for the repairs to their home. As the damages werefairly significant, Ms. [redacted] found some additional damages that Ms. C[redacted] added to theestimate. The check was issued on November 22, 2016 for $18,875.82 for the repairs to thehome. Ms. [redacted] also sent in pictures, receipts, and a list of personal property that weredamaged. An estimate for these items was completed on November 16, 2016. After the personal property estimate was complete, and the revisions were made to the estimate fordamages, a check was issued to Mr. and Ms. [redacted] on November 23, 2016 for $1982.70.A check was also sent to [redacted] for the mitigation process onNovember 23, 2016 for $6,520.70.At this time, I have spoken with Ms. [redacted] regarding payments issued for mitigation,repairs and the damage to the personal property. Once the repairs have been completed,Nationwide Insurance will release the recoverable depreciation. Mr. and Ms. [redacted] areaware of the documentation that they need to send in to verify repairs have been completed.If you have any additional questions, please contact [redacted]Angela S[redacted] at ###-###-#### or [redacted]Sincerely,Jared C[redacted]
sorry, yes it was received earlier this week, don't know the date. amount was $731.thanks for helping to get them moving.
We are in receipt of your correspondence dated June 29, 2017 regarding the response received from Sean [redacted] related to his denial to provide the necessary cancellation request forms and to remove him from our mailing list.At this time, Mr. [redacted] carries active motorcycle and renter’s policies with our company. Mr. [redacted] may cancel his motorcycle and renter’s policies effective the June 12, 2017 inception date, however, we do require a signed cancellation form for each policy in order to process the cancellation. We do apologize for any inconvenience, but our company does require this request to be in writing.Per our previous response, Mr. [redacted] can complete and return the forms that were provided with our June 21, 2017 response via email to [redacted]; fax to ###-###-####; or mail to Nationwide Mutual Insurance Company, [redacted]. For immediate attention, he may also send them directly to our Customer Advocacy Coordinator, Janice K[redacted], via email at [redacted] or fax directly to her at ###-###-####.As of July 1, 2017, per his request, Mr. [redacted]’ information has also been added to the “Do Not Contact” list, however, until the policy cancellation request forms are completed and returned, Mr. [redacted] will continue to receive policy documents and billing notifications related to the current active policies.If you require further assistance, please contact Janice Kleinhans at ###-###-#### or by email at [redacted]Sincerely,Tara P[redacted]Senior AnalystCustomer Response & Resolution
Thank you for the opportunity to respond to the concerns of [redacted] regarding the above referenced policy withNationwide Mutual Fire Insurance Company. The home/car discount was removed from Ms. [redacted]’s policy as herstandard auto policy with Nationwide was cancelled.Ms. [redacted] was offered and...
accepted a policy with our non-standard company, Titan Insurance. Once her standard autopolicy cancelled, the homeowner policy was no longer eligible for the home/car discount. Nationwide does not offer ahome/car discount for Titan policies at this time.We appreciate the opportunity to review Ms. [redacted]’s business, and hope that this information will satisfy her concerns.If you require further assistance, please contact our [redacted], Cathy D[redacted], at ###-###-#### orby email at [redacted]Sincerely,Patricia J[redacted]
This letter is in reply to the rejection of our original response by the complainant. The complainant rejected our response due to the lack of documentation regarding the short rate clause and the lack of disclosure of the rate.Nationwide has complied with all regulatory statues regarding the disclosure of the short rate procedure for automobile policies. The policy jacket, issued at the time of the inception of the policy specifically indicates as follows:“If the named insured or a premium finance company cancels this policy, the premium owed or premium refund due will be calculated according to the short rate provisions contained in our manuals. If we cancel this policy, any premium owed or premium refund will be calculated on a pro-rata basis.”All short rate provisions are filed with the state department of insurance as required by law. The balance due of $161.51 reflects premium owed up until the cancellation date plus one $25.00 Returned Item fee and one $3.00 installment fee. The premium was correctly calculated and cannot be waived.Please feel free to contact me if additional information is needed.Sincerely,Colleen F[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Nationwide had reached out to me after I filed this complaint to resolve the billing issue and fixed it on November 7th. I still don't understand how you issue policy documents a week after the quote that are for the wrong amount, or how you can bind a policy for more than someone signs for without reissuing said documents. I think the lack of transparency on Nationwide's end is troubling and I will not be recommending them for service.
This will acknowledge receipt of, and thank you for your letter of December 2, 2015. [redacted]’s complaint to you was in regards to her homeowner claim that was partially denied. In reviewing Ms. [redacted]’s claim, her claim involved reported damages to her property resulting from flood, wind, and...
interior water damages from a storm which occurred on October 3, 2015.In regards to this homeowners claim, a loss notice was received by Nationwide on October 9, 2015. An initial contact was made with Ms. [redacted] on October 9, 2015, and again on October 13, 2015, by the assigned claims associate. The investigation and inspection of the claim commenced on October 15, 2015. At that time we reviewed with the insured that there was no coverage for any of the flood damages and mailed her a partial denial letter on October 16, 2015. Our inspection also determined ensuing water damages to a bathroom due to wind driven rains around a deteriorated roof vent. An estimate and payment for the covered damages (ensuing water damages) were provided to Ms. [redacted].On November 19, 2015, we received a request to re-inspect the property for an additional roof leak. The re-inspection took place on November 20, 2015, with Ms. [redacted]’s son, [redacted] present. The inspection determined water had entered the attic around the deteriorated chimney flashing which caused water and mold damages to a small area on the underside of the roof sheathing. An estimate and payment for the additional damages were provided as well as a partial denial for the chimney flashing.Both inspections revealed there was no wind damage to the roof shingles from the storm of October 3, 2015, but there was damage due to deteriorated conditions of a roof vent and chimney flashing, which is not covered under the Nationwide homeowner policy.We hope this provides you the information that you require. If we can be of any further assistance, please do not hesitate to contact us at any time.If you have any questions or concerns, please contact me at ###-###-#### or [redacted]Sincerely,Debbie D[redacted]
I am rejecting this response because as this has been ongoing since September when the new policy was actually cancelled since the agent didn't set up the policy correctly. Per the attachment just like all the other reps the blame was placed on me regarding the uninsured motorist policy being placed...
back on the account. As you can see the majority of the information in this final response to Revdex.com was never provided prior to the involvement of Revdex.com. From the attachment the analyst states that I never signed them yet in the response to Revdex.com she states that they were signed but due to their error it was placed back onto the loan. I kept asking for the signed copy which would show the date and nobody was able to provide this. The reason is was "caught" in February, is because I have been calling since January trying to get an answer on why my account has never been billed for the correct amount. It was my 6th call in February that prompted them to send the file for reconcilement which caught these errors. Please have the analyst go back through all of the calls including the one in September when the policy was cancelled on accident by nationwide. Also both policies were paid on the exact same day with the same exact card so how did one policy star in August and one in September? In addition, why would I know as customer by calling in on that date that my policy would then be billed for 4 months instead of 6? That was never disclosed not even during the 2 months I called prior to being finally sent to escalations in March due to me threatening to file a claim with Revdex.com. Again I signed documents to be billed one amount and that amount has not been drafted since the policy started. My drafting has never changed per the attachment received from the analyst, which I included so why would I think by simply switching the states that it would now create this issue, whose job was it to provide that information ? Is it not their obligation to give full disclosure asking how it would be billed since I was also accused of changing my drafting date and that was never changed as I was told that the date would be same and my policy would bill as advised. I attached the confirmation page from the payment for both policies as well as the confirmation of receiving my signed documents on 9/8/16. I feel that I shouldn’t penalized for them telling my policy would remain the same and it didn’t. So am I still required to change to what date for proper billing and how will I know this will be actual amount?
This letter is in response to the inquiry received from your office on April 4, 2018. This claim is for damage to Mr. [redacted]’s rental property due to bats in the attic. Mr. [redacted] has been unwilling to allow us to inspect the damage and prepare an estimate of repairs. Since receipt of...
this complaint, we have been in communication with Mr. [redacted]’s agent, per his request. Through his agent, we have been advised that Mr. [redacted] is will meet with our independent adjuster on April 20, 2016 or on April 18, 2016. We requested that our independent adjuster contact Mr. [redacted] to schedule the inspection on one of these dates and that the independent adjuster coordinate the date and time of the inspection with Mr. [redacted]’s bat expert. Once the inspection is complete, we will be able to move forward with the resolution of this claim. If you require further assistance in this matter, please contact our Customer Relations Coordinator, Erikka K[redacted] at ###-###-#### or by email at [redacted] Sincerely, Teresa * M[redacted]
I am rejecting this response for many reasons. First, Mr. [redacted] was one of the representatives of Nationwide who refused to communicate with me in a timely manner. He told me I could speak with him on 8/24/2015, yet he never made himself available. He also went 48 hr without responding to written communication. His actions have been unprofessional, and to the extent of brushing me off. He has not once even taken a moment to consider any facts I have sent over, nor has he ever explained the position of Nationwide.
On many occasions, I asked (in writing) to get an explanation, and detail, of how the $618 was figured. I was refused at every turn. I am fully aware that Nationwide uses a formula called 17C to calculate diminished value. This is only an acceptable formula for the State of Georgia (based on a court case in Georgia) and has zero legal standing under Texas law. This formula is not acceptable outside Georgia, yet Nationwide still uses it for all cases. I explained this to Nationwide, yet they ignored my e-mails. On the other hand I did provide real world proof of the diminished value. When I was forced to trade in my vehicle I was only given $8500 for it. I provided documentation to Nationwide that shows my trade in value (without any accidents on the carfax) was valued at $10,333. (per Kelly blue book). The retail price for the same exact make and model is $11,900. This information was also sent to Nationwide. They refused to even acknowledge these REAL WORLD data and facts. The information I provided is the market for the exact make and model of my car, yet they choose to value my car with a made up formula (that they still have refused to show me in detail), and that has no legal standing in Texas. I believe any response from Mr. [redacted] is unacceptable since his actions, along with his subordinate, is what prompted this complaint in the first place. I feel someone other than he should be responding since he has already shown his unwillingness to accept the data (without explanation) I have sent in.
Mr. [redacted]'s response to this complaint is the same canned response he has provided me when ever I confronted him on facts and specifics. As a matter of fact, Nationwide took it upon themselves to send a check for $618 to [redacted] leasing even though I was still trying to work this matter through. This is blatant proof they have had zero respect for my side of the facts, nor did they ever have the intention of making me whole. Fact is I was placed into a negative financial situation because of the actions of their insured, and they refuse to make me whole.
I had put in a complaint last about Nationwide and my insurance bill. When I started my own policy with nationwide I had paid 180.00. When I received the bill for the following month it went up to 198.00. I called Nationwide to explain as to why the increase no one could tell me why. At this rate I had sent in a complaint with the Revdex.com. After it was disputed, my bill ended up being 134.00 for the remaining policy. The start of my new policy my bill was 188.00. I called Nationwide to explain to me as to where did the 50.00 increase come from. The representatives Michelle stated that there was a 30.00 increase because of the area I am in. She went on to state everyone has seen this increase. My mother also has been with Nationwide and has a policy with them, we live in the same household. She has not had an increase in her insurance. I asked her to send me in writing or where I can find this increase. I have not received it. It looks as if I have roadside assistance on my policy in which I never asked for. I have it through my dealership. By the end of the call I was quoted 168.00. When I received the email it stated 170.00. I would like to know in writing of the area in crease and why my mother has not seen it. Is this going to be an ongoing thing with my policy of a 30.00 increase? I wanted to know how it can increase so much from 134.00? I would also like documentation of that as well as, where the extra 5.00 is coming from for next month.Thank you[redacted]