Young Cleaners

we already refunded the customer Transaction Number: [redacted]

the order ** fully refunded Credit TransactionTransaction Number: [redacted]Transaction Date: [redacted]Approved

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The way I read this response from the business it looks as if they are saying that "I" sent the return item to the wrong address and they are going to be "kind enough, anyway" to refund me my money. As I said in my complaint...I sent the return item to the address that was on the return label that 1 800 Wheelchair sent to me. THEY sent me the wrong address so it is THEM that caused the issue. The item WAS received/left at the address that was on the label that THEY sent to me. Also...I, a few minutes ago, received a phone call from 1 800 Wheelchair. In that phone call the lady said that the item has not been received and that "I" sent it to the wrong address. She also said that she is not sure it they can refund me (in their response they say they will). She said they will have to investigate where it return item is and who may have sent the wrong label and then only a supervisor and make the decision as to if I will or will not get a refund. I then brought up to her that someone from her company called the manufacturer YESTERDAY and that they were told that someone in their own company sent a label to an address that the manufacturer has not used in over three years. After I told the lady on the phone this she told me she knew because it was her that called the manufacturer yesterday. How, then could she be telling me that "I" sent it to the wrong address. They are saying one thing in responses to you and then are telling me another thing and are not owing up to the fact that someone in their company made a mistake and they owe me a refund.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The return policy clearly states it can be returned within 30 days with return approval. The product does not meet the needs of the patient as it is not able to be folded without disassembling, and an old person already in a wheelchair can not perform the act. I can't even do it.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The wheels were out of stock for a few days it ships out today from the warehouse the customer should have within 3 days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I had finally gotten the operations manager involved and she refunded my $99. It was a total...

nightmare this place!
Sincerely,
[redacted]

HI We already refunded the customer Transaction Number[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

it was refunded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We have not received a...

refund of any kind as of 12/*/2015. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They...

have not refunded money.  If they did so where is it.  It is not in my bank account.  If they think the clerical error from July 2016 of a credit and two debits is the refund they need to learn some accounting knowledge.  I want to know where the money is?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

HI the customer made a chargback befor we were able to credit him back so the funds are already returned to him

THe product got held up we will make sure its delivered to you within the next few days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 While it is correct that a shipping label has been sent to me on Friday afternoon (likely thanks to Revdex.com and this complaint) I would like to keep this file open until we actually receive a credit/ refund on my mother's credit card. This company, in my opinion, is not customer service oriented with regards to refunds, and my concern is that it will continue to drag on unless it is being held accountable by an overseeing body such as Revdex.com.This order was picked up by [redacted] at 17:50 on Friday July [redacted] so I anticipate that this file can be closed with satisfaction in the next week. many thanks.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There  are no...

hygiene issues because this chair was never used. It was only removed from the box and examined. moreover the order confirmation I received stated: Keep all packing materials for 30 days in case a return is needed. This stated it could be returned. If it had been made clear to me that it could not be returned I would have cancelled the order on the spot. This website clearly conducts there business in an unethical manner
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]...

[redacted]
[redacted]
[redacted]
[redacted]   Hello, since filing this complaint the company has refunded my $175 - thank you for your help.   [redacted]

Hi  We cant control if someone stole your cc and processed it through our site,we refunded the full amount Transaction Number: [redacted]

We will update the customer with tracking for the new wheels withing 24 hours