Youngevity

Dear Representative of the Revdex.com:Assigned ID # [redacted] We have received correspondence from you in regards to [redacted] and his request forcancellation of his Youngevity websiteWe understand Mr [redacted] was attempting tocancel his account and website subscription through our Customer Service Department.Upon creating an account with Y oungevity for the first time, we automatically assign apersonal website to our membersThere are no fees associated with this website and it isintended to provide a more personalize experience by allowing members to see what'snew in the Youngevity community, organize their network, as well as place and manageordersHowever, if a customer decides to cancel their account with Youngevity, it willnot automatically cancel their websiteThe website must be cancelled through ourWebsite Technical Support Department at 801-383-This policy is conveniently located on their website's homepage under Settings and BillingWe apologize for themiscommunication with Mr [redacted] and have contacted Website Technical Support on hisbehalf and his website has been cancelled as of October 27, 2014.If there is anything further that we may assist you with, please fe~l free to give us a call at800-982-ext***.Thank You,Youngevity Customer Service

We are in receipt of your correspondence which is in response to an issue [redacted] has soughtyour assistance with.Mr [redacted] did purchase products from Y oungevity on August 1" 2014, and again August 15thHe agreed to Youngevity's terms and conditions at that time including our day fullrefund return policy.Mr [redacted] states on his blog that he attempted to gain answers to questions regarding theYoungevity products, however, our records show Mr [redacted] contacted the company not onAugust , but rather not until December 23rd, 2014; more than months later.Mr [redacted] was in fact offered a product credit per his own admission on his blog, but rejected thatoffer and created a defamatory blog post insteadMaking defamatory comments about theYoungevity products such as, that the fish oil used in Ultimate™ EF A Plus™ was sub standard,when in fact UltimateTM EF A PlusTM is made to IFOS standards, under the most stringent qualitycontrol in the IndustryOr that "CitriSweet" is an artificial sweetener implying it is bad, when infact it is All Natural, made of a blend of Certified Organic ingredients.Youngevity's COO again attempted to contact Mr [redacted] to address his concerns, but instead Mr[redacted] chose to delete his post and not contact the company.With that said, Youngevity has again reached out to Mr [redacted] in an effort to resolve this to hissatisfaction, with no response from Mr***.The offer stands, if Mr [redacted] returns the products with a copy of his receipt, Youngevity willprovide a full refund to Mr***.Sincerely Yours, [redacted] CEO

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have received the refund check for $and sincerely thank the Revdex.com, without your help I would have received nothing Thank you again Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is almost comicalI have continuously asked the company over and over specifically to cancel the web page and remove my telephone number, not just the accountThey keep telling us that it has been removed when a two second search on google proves the the page still exists and my phone number is still present Search "youngevity winnipeg" and you will find the page they assigned to me , or follow this link: http://winnipeg.my90forlife.com Clicking on this link you will see my phone number is still present in the upper right corner beginning with the area code I have specified this exact web page over and over This is not complicatedIs this incompetence or intentional?Please get your act together and remove the pageTwo years of requests is long enough Regards, [redacted] ***

Revdex.com Murphy Canyon Rd #San Diego, CA April 30, Dear Representative of the Revdex.com: Assigned ID # [redacted] We have received correspondence from you in regard to [redacted] with her request to speak to Dr [redacted] to get a medical recommendation on which items to takeWe understand Ms [redacted] has tried to contact Dr [redacted] thru going to various sites and has had no luckYou are more than welcome to reach out to our registered nurse who can assist you with this matter at [email protected] Again, we sincerely apologize for the experience Ms [redacted] has received ***ver happy to report this has been resolvedIf there is anything further that I may assist you with, please feel free to give me a call at 800-982-ext*** Thank you, [redacted] Customer Service Manager

Revdex.com Murphy Canyon Rd # San Diego, CA January 11, Dear Representative of the Revdex.com: Assigned ID # [redacted] We have received correspondence from you in regards to [redacted] with his request for a refund and Pro Website cancellationWe understand Mr [redacted] had signed up for web hosting to have his own business website with our company I have contacted our Website Support and they have cancelled the Pro website that Mr [redacted] signed up for as well as issued a refund for the following months: October 2015, November 2015, December 2015, and January Our Pro Websites are built and maintained by an outside vendor (not by Youngevity) Again, we sincerely apologize for the experience Mr [redacted] has received however happy to report this has been resolvedI have spoken to [redacted] in regards to this matterIf there is anything further that I may assist you with, please feel free to give me a call at 800-982-ext*** Thank you, [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I haven't received the refund yet Regards, [redacted] ***

I received the refund check in the mail for my order # [redacted] My file can be closed Thanks, [redacted]

Below are the refunds for Ms [redacted] all totaling the amount of $ The refund for order [redacted] since it was from October of we had to mail a check to the customerMs [redacted] called in and spoke to one of our customer service reps who let her know about the check refund Refund for order [redacted] On this order Ms [redacted] placed this order through a distributors website, when the distributor placed the order through our site they used their own cardThe distributor will be giving [redacted] her refund however she paid through their siteWe are not able to give [redacted] the refund since we did not charge her card for this transaction [redacted] Refund 03-Mar-16:28:Capital, [redacted] USD (81.00) 04-Mar-16:46:USD (81.00) Refund for order [redacted] This refund was sent back to Ms***’s card on March 3rd [redacted] Refund 03-Mar-16:29: [redacted] V [redacted] USD (81.00) 04-Mar-16:46:USD (81.00) For order [redacted] we have sent the customer a check in the amount of $on 3/10/to the billing address on her account

This is to inform you that I received a check from Youngevity yesterday in the mailIt was postmarked January 28, 2015.Thank you for your help in this matter - it made all the difference Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have still not received the promised refund

Dear Representative of the Revdex.com:Assigned ID # [redacted] We have received correspondence from you in regards to [redacted] and herrequest for a refundWe understand Mrs [redacted] claims that she did not processthis online order.According to our system, we show an order was entered online using a replicated site andcredit card information was entered and submittedAlthough this was not purposely doneby Mrs [redacted] , due to the order being successfully submitted, the result was an ordergenerating and shipping directly to Mrs [redacted] .Our records show Mrs [redacted] received the shipment on 5/21115, and then paid toreturn the product back to Y oungevity which was received by our warehouse on 6/3/15.A full refund in the amount of$was returned back to Mrs [redacted] 's credit card asof 6/5/In addition, we have issued a refund of $25.75, in the fonn of a check, to coverthe cost of shipping the product back to Y oungevity.Again, we sincerely apologize for this inconvenience to Mrs [redacted] ; however, we arehappy to report this has been resolvedIf there isanything further that I may assist youwith, please feel free to give me a call at 800-982-ext***.Thank you,Cassandra ZambranoCustomer Service Manager

We have received correspondence from you in regards to Mr [redacted] and hisrequest for cancellation of his Youngevity websiteWe understand that Mr***attempted to cancel his website subscription through our Customer Service Department inthe past.We have taken Mr***'s inquiry very seriously and have successfully terminated hiswebsite, along with any pertaining personal informationIt appears as if there was aninternal system error the first time Technical Support attempted to cancel Mr***'spersonal websiteUnfortunately, this caused the remnants of his website to remain visibleonline, albeit no longer having any meaningful functionalityWe sincerely apologize toMr [redacted] for the inconvenience this may have caused him and would like to confirm asuccessful cancellation of his website.Of there is anything further that I may assist you with, please feel free to give me a call at800-982-ext***Thank you, [redacted] Customer Service Manager

We have received correspondence from you in regards to [redacted] and her request fora refund and account cancellationWe understand that Mrs [redacted] originally signed up forweb hosting to setup her business website with our companyWe apologize that she wasunsatisfied with our service and was unable to cancel her subscription as stated in herentry.Our Website Project Manager emailed Mrs [redacted] on May 28, notifying her of theaccount cancellationAdditionally, we have· issued a refund for the requested twomonths along with an additional month for her trouble.Again, we sincerely apologize for any inconvenience Mrs [redacted] experienced but we arehappy to report that the issue has been resolvedIf there is anything further that we mayassist you with, please feel free to give me a call at 800-982-ext ***.Thank you, [redacted] Customer Service Manager

I am sending this in response to the CID [redacted] Youngevity claims that would be happy to refund my money if I would simply return the products that they are allegedly sent to me That would be a reasonable response to my complaint, however I never received any of the products that Youngevity is claiming that I received.Why else would I have spent the last four months trying to get a refund from them if I already had the product That doesn't make any sense does it? Anyone with a brain would have already simply shipped back the products to Youngevity and them for a refund.oungevity prove that Its kind of hard to do that since I never received the products in the first place Does anyone with half a brain really think that I would have spent all this time trying to get a refund from Youngevity if I'd already received products from them? I would have simply sent the products back to them and asked for a refund.Make no mistake about I will take this case to the next step if my request for a refund is refused by Youngevity Youngevity can not prove that I actually received the products in questionIf they could, this whole incident would make me look pretty stupid for asking for a refund, when all I had to do was simply return the products in question[redacted]

Revdex.com
Murphy Canyon Rd #
San Diego, CA
March 25,
Dear Representative of the Revdex.com:
Assigned ID # ***
We have received correspondence from you in regards to *** *** with her request for a refund and cancellation of an
autoship she did not give authorization forWe understand Ms*** had signed up with a CEO Mega pack on February 21; this pack automatically signs you up for a monthly autoship
I have contacted *** in regards to this matter; we are going to be sending her a label to send our items backWe have issued a refund back to her card today 3/25/in the amount of $At this time Ms***’s autoship has been cancelled
Again, we sincerely apologize for the experience Ms*** has received however happy to report this has been resolvedIf there is anything further that I may assist you with, please feel free to give me a call at 800-982-ext***
Thank you,
*** ***
Customer Service Manager

We would like to acknowledge that we have, once again, received correspondence fromyou in regards to *** ***'s request for a refundWe understand Mr*** usedhis wife's credit card for his initial order and as a result, that credit card was stored in oursystem under his Autoship profileHowever, it appears his wife was unaware of this andwould like to get reimbursed for the charges.As we stated in our previous response, we will be happy to refund the $charged tothe credit card under this dispute once all of the products sent to MrBoynton are returnedWe have sent the invoice confirmation corresponding to each charge processedand tracked each order to his front door.If there is anything further that we may assist you with at this time, please feel free togive me a call at 800-982-ext***.Thank you,*** ***Customer Service Manager

We have received correspondence from you in regards to Ms*** *** and her request for a refundWe understand Ms*** would like to be reimbursed for the portion of her returned order that contained empty product.It appears from Ms***'s statement that she was ill advised by
a member ofher network and told to empty out her product prior to returning it for a refundDue to this misunderstanding, a refund for returned product was only processed for the non-emptied itemsWe apologize for the delay and inconvenience in resolving this matter, however, we have submitted her refund and it is currently being processed.It was also brought to our attention that Ms*** had an Auto Ship order processed that she was unaware ofWe looked into that matter and have agreed to waive the restocking fee for this Auto Ship order as a courtesyThis refund has also been submitted and is currently being processed by accountingIt appears that Ms*** was unaware this automatic order would be created upon purchasing the itemHowever, we would like to state that we do provide the customer with this information online upon placing their orders for any and all items that create an Auto Ship order.If there is anything further that I may assist you with, please feel free to give me a call at800-982-ext***Thank you,*** ***Customer Service Manager

Revdex.com
Murphy Canyon Rd #
San Diego, CA
October 15,
Dear Representative of the Revdex.com:
Assigned ID # ***
We have received correspondence from you in regards to *** ** *** and her
request for an Auto Ship cancelation
We understand Ms*** submitted an email to
Customer Service on October 3, requesting to have her Auto Ship cancelled;
however, Ms*** claims she didn't receive any confirmation stating whether it had
been processed successfully
We're glad to report that Ms***'s Auto Ship order was cancelled on October 6,
prior to her processing date of October 8, However, our records do show that we
did attempt to contact Ms*** on October 7, via email, albeit unsuccessfully
It was also brought to our attention that when Ms*** called our Customer Service
Department regarding a previous order, she was provided with a different phone number
to callWe understand if there was some confusion behind this, however, because part of
our business is conducted through 3rd party distributors, customers are redirected to them
if their purchase originated thereIf a customer places an order with one of our
distributors and calls our Customer Service inquiring on the status of this order, we
redirect them to the distributor whom they purchased the order directly from
Unfortunately, we are unable to assist with the status of an order if the transaction did not
take place directly with Youngevity
If there is anything further that I may assist you with, please feel free to give me a call at
800-982-ext***
Thank you,
*** ***o
Customer Service Manager

Dear Representative of the Revdex.com:Assigned ID # *** We have received correspondence from you in regards to *** *** and his request for a refund to hiswife's credit cardWe understand Mr*** had used his wife's credit card for his initial order and as aresult, was
stored to our system in the Autoship profileIt appears his wife had no knowledge of this and wouldlike to get reimbursed for the chargesAutoship orders are associated with account ID#•••••*** under the name of *** ***A secondaccount 1*** also under the name of *** *** was set up 7/17/2014, however, no orders havebeen placed under this account since that dateFurthermore, the Autoship for the month of November declined,and it appears we were given verbal authorization over the phone to use a new card for that AutoshipHowever,Mr***'s file stayed the same with the initial cardA woman called in on 2123/claiming her husbandwas not authorized to use her cardThe credit card was then changed on that Autoship profileIt appears allchanges made were done verbally over the phoneAll packages were shipped to Mr*** *** address in***, CA ***We have attempted to contact Mr*** via the telephone nwnber provided however were unsuccessfulin speaking directly with himWe are not sure which charges he is disputing since every charge shows acorresponding order that was shipped and delivered successfully to the address on file per UPS trackingIf weshipped orders that were not intended, we absolutely will have the products picked up and refunded, as wellIfthere were erroneous charges, we will then of course issue a refund immediately.As for the Customer Service Mr*** claims he received, we sincerely apologize that his experience hasbeen unpleasant.** *** ** *** *** *** * *** *** *** *** *** *** *** ** *** ** * *** ** *** ext.***