Youngevity

We have received correspondence from you in regards to *** *** and his request
for a refundWe understand Mr*** bas returned an order in compliance with our
year return policy and is therefore eligible for a refund amounting to 900/o of the products
original purchase price
We
are aware of the delay Mr*** bas experienced in receiving the funds for the
product he has returnedHowever, due to the amount of time that has elapsed since his
original purchase and in accordance with Merchant Services policies; we were unable to
process a refund directly onto his credit cardThese types of circumstances require the
refund to be granted via check and as a result require a longer timetableAs of today
October 8, Mr***'s refund check is in transit to his residency
If there is anything further that I may assist you with, please feel free to give me a call at
800-982-ext***
Sincerely,
*** ***
Customer Service Manager

Revdex.com Murphy Canyon Rd #San Diego, CA November 4, Dear Representative of the Revdex.com: Assigned ID # *** We have received correspondence from you in regards to *** *** with
her request for a refund for an order that was placed without her authorizationWe understand Ms*** had gone on our website to get the grand total for items she was interested in possibly ordering I have contacted Ms*** regarding this matterShe informed me that she called in and cancelled the order on October 20th, *** also let me know that she has since then received her refund in the amount of $USD on 10/25/ Again, we sincerely apologize for the experience Ms*** has received however happy to report this has been resolvedI have let *** *** know if she has any questions or concerns in the future to please contact me directly or she may speak to any customer service agentIf there is anything further that I may assist you with, please feel free to give me a call at 800-982-ext*** Thank you, *** *** Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes I did receive a refund for on my card, but they only gave me a check number which I haven't received the number they gave me is *** and they owe me dollars, thank you for helping me
Regards,
*** ***

We will certainly reply that we have issued a refund via check and credit card. She has been made whole again. This case should be closed and resolved to her satisfaction. Thank you,Jonnie TaylorSenior Executive Vice President of Customer Service800-982-ext ***619-934-3205 fax

We have received correspondence from you in regards to *** *** *** and herrequest for a refundWe understand Mrs*** was attempting to contact theorganization to receive a refund for U.S currency over charges.It seems as though Mrs*** has always been charged in Canadian
currency fromthe company Mialisia, which Youngevity has acquired and slowly transitioned to usrecentlyShe recently placed an order where she was charged in U.S fundsShe statesthat three other customers where charged in U.S funds as well and requested a refund forthe difference of currencyWe have issued a 50% refund of the amounts that werecharged to all cards that were attached to the orders provided to resolve the matter.We have contacted Mrs*** via the email provided informing her of the refunds toall the cards and providing her with the transaction confinnations successfully acceptedby the systemCustomer was satisfied with the solution that was provided.If there is anything further that I may assist you with, please feel free to give me a call at800-982-ext5***.Thank you,*** ***Customer Service Office Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have received correspondence from you in regards to *** *** and herrequest for a refundWe understand Mrs*** was attempting to contact theorganization to receive a reimbursement for her initiation fee.Our records show that Mrs*** used a replicated site online to place her
orderwhere she saw an advertisement about receiving a discount for her ordersWhen shesigned up she paid an initiation fee which is non refundable and not valid in our companypolicyOur company's initiation fee is for clients, who would like to start their ownbusiness within the company, not for a discounted priceWe are sorry Mrs*** wasmisinformed and for that we will go against our policy and reimburse her the total of$and cancel her membership with us.We have contacted Mrs*** via the email informing her of the refund and providedher with the transaction confirmation that was successfully submitted and accepted by thesystem.If there is anything further that I may assist you with, please feel free to give me a call at800-982-ext ***

Revdex.com
Murphy Canyon Rd #
San Diego, CA
March 3,
Dear Representative of the Revdex.com:
Assigned ID # ***
We have received correspondence from you in regards to Ms*** *** with her request for a refund on the orders that were
made back at the end of We have reviewed Ms***’s accounts and found that three separate orders were placed with Youngevity totaling up to $
Youngevity has refunded Ms*** in the amounts of $for each order and also closed down the accounts so that no future orders can be placedThe following orders in question are: *** (October 21st) for $81.00, *** (December 9th) for $and *** (December 31st) for $which are totaling $We have reviewed Ms***’s account and have found no indication that she has ever contacted Youngevity via phone or emailWe have refunded the distributor since they are clearly not satisfiedOur goal is to have all our distributors satisfied
Again, we sincerely apologize for the experience Ms*** has received however this has been resolvedIf there is anything further that I may assist you with, please feel free to give me a call at 800-982-ext***
Thank you,
*** *** Customer Service Manager

Complaint # *** has been resolved; an RN gave me the information I needed Im assuming she actually consulted with Dr *** I am going to try her recommendations

I just wanted you to know that I received a check for $81, the other order I placed in October 5, 2015, I didn't receive I made the order with Camree the phone number is 801-477-6250 I called and left two messages, but nobody called me back yet they still owe me $81, I want to thank you for helping me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.They went above and beyond to help resolve this matter. They will have a continued customer in me for how they handled this.
Regards,
[redacted]

Revdex.com 5050 Murphy Canyon Rd #110 San Diego, CA 92123         April 30, 2018   Dear Representative of the Revdex.com: Assigned ID # [redacted]     We have received correspondence from you in regard to...

[redacted] with her request to speak to Dr. [redacted] to get a medical recommendation on which items to take. We understand Ms. [redacted] has tried to contact Dr. [redacted] thru going to various sites and has had no luck. You are more than welcome to reach out to our registered nurse who can assist you with this matter at [email protected].    Again, we sincerely apologize for the experience Ms. [redacted] has received [redacted]ver happy to report this has been resolved. If there is anything further that I may assist you with, please feel free to give me a call at 800-982-3189 ext. [redacted].   Thank you,       [redacted] Customer Service Manager

Revdex.com
5050 Murphy Canyon Rd #110
San Diego, CA 92123
January 11, 2016
Dear Representative of the Revdex.com:
Assigned ID # [redacted]
We have received correspondence from you in regards to [redacted] with his request for a refund and Pro Website...

cancellation. We understand Mr. [redacted] had signed up for web hosting to have his own business website with our company.
I have contacted our Website Support and they have cancelled the Pro website that Mr. [redacted] signed up for as well as issued a refund for the following months: October 2015, November 2015, December 2015, and January 2016. Our Pro Websites are built and maintained by an outside vendor (not by Youngevity).
Again, we sincerely apologize for the experience Mr. [redacted] has received however happy to report this has been resolved. I have spoken to [redacted] in regards to this matter. If there is anything further that I may assist you with, please feel free to give me a call at 800-982-3189 ext. [redacted].
Thank you,
[redacted]
Customer Service Manager

We have received correspondence from you in regards to Ms. [redacted] [redacted] and herpnwious request for a refund. We understand Ms. [redacted] has a refund pending for twoseparate transactions and has not received the funds as of today January 22, 2015.Having looked into the matter, we would like to confirm the issuance of check #[redacted] onJanuary 2, 2015 in the amount ofS23S.32. This check was mailed to Ms. [redacted]'sresidency on January 8, 2015 from our main office in Chula Vista, Ca. The amountcombines her two refunds in the amount of$13.04 and $225.28. We apologize for theinconvenience, however, due to the elapsed time of the original transactions we were nolonger able to refund Ms. [redacted]'s funds onto her originai credit card. This initiated herrefund to be processed via check, causing the handling of this particular refund to. bedelayed.If there is anything further that I may assist you with, please feel free to give me a call at800-982-3189 ext. [redacted] Thank you,Cassandra ZambranoCustomer Service Manager

I received the refund check in the mail for my order #[redacted]. My file can be closed.
Thanks,
 [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. But I have NOT received this check and it has had plenty of time to be mailed to our residence. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is almost comical. I have continuously asked the company over and over specifically to cancel the web page and remove my telephone number,  not just the account. They keep telling us that it has been removed when a two second search on google proves the the page still exists and my phone number is still present.  Search "youngevity winnipeg" and you will find the page they assigned to me , or follow this link: http://winnipeg.my90forlife.com   Clicking on this link you will see my phone number is still present in the upper right corner beginning with the area code 204.  I have specified this exact web page over and over.  This is not complicated. Is this incompetence or intentional?Please get your act together and remove the page. Two years of requests is long enough.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you Revdex.com representative for coming to the rescue. I was not satisfied with the assertion that I "accidentally" agreed to their terms and services, then "accidentally" proceeded to step 2 (because I am that clumsily accurate? ) and submitted an order. They're defamation of my character implying temporary loss of my faculties, oddly only occurring when visiting their site, I found disturbing and slanderous. Again, if nothing else, I am glad this is on record and will hopefully assist/prevent future victims from suffering the same abuse. I did finally receive a refund, a month later and with the much appreciated efforts of Revdex.com and my financial institution. Thank you again.
Regards,
[redacted]

I am happy with the resolution and all your help. They did refund my credit card.I had sent you an email regarding this previously, hopefully you received it.Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received the refund check for $181.28 and sincerely thank the Revdex.com, without your help I would have received nothing.  Thank you again.
Regards,
[redacted]