Youngevity

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are in receipt of your correspondence which is in response to an issue [redacted] has soughtyour assistance with.Mr. [redacted] did purchase products from Y oungevity on August 1" 2014, and again August 15th2014. He agreed to Youngevity's terms and conditions at that time including our 30 day...

fullrefund return policy.Mr. [redacted] states on his blog that he attempted to gain answers to questions regarding theYoungevity products, however, our records show Mr. [redacted] contacted the company not onAugust 29 , but rather not until December 23rd, 2014; more than 4 months later.Mr. [redacted] was in fact offered a product credit per his own admission on his blog, but rejected thatoffer and created a defamatory blog post instead. Making defamatory comments about theYoungevity products such as, that the fish oil used in Ultimate™ EF A Plus™ was sub standard,when in fact UltimateTM EF A PlusTM is made to IFOS standards, under the most stringent qualitycontrol in the Industry. Or that "CitriSweet" is an artificial sweetener implying it is bad, when infact it is All Natural, made of a blend of Certified Organic ingredients.Youngevity's COO again attempted to contact Mr. [redacted] to address his concerns, but instead Mr.[redacted] chose to delete his post and not contact the company.With that said, Youngevity has again reached out to Mr. [redacted] in an effort to resolve this to hissatisfaction, with no response from Mr. [redacted].The offer stands, if Mr. [redacted] returns the products with a copy of his receipt, Youngevity willprovide a full refund to Mr. [redacted].Sincerely Yours,[redacted]CEO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have still not received the promised refund.

We have received correspondence from you in regards to [redacted]a [redacted] and her request
for a sales tax refund and delivery of her product. We understand Ms. [redacted] placed an
order online which contained a BOGO item (buy one get one free); however, the item
ordered was never shipped along with the...

rest of the order to Ms. [redacted]'s residency.
We do recognize that an error was made along the order's process resulting in an
incomplete order shipment. After taking a closer look at the order's history, a system
error was discovered which allowed Ms. [redacted] to purchase a particular item with a
BOGO special online. This promotion was not recognized or processed in our internal
system, which resulted in the order shipping out without the BOGO item. We apologize
for the inconvenience Ms. [redacted] has experienced thus far, however, we are glad to
point out that as of October 8, 2014 the matter has been resolved and a replacement order
has been placed.
The misunderstanding regarding taxes on the order have also been addressed and
resolved with Ms. [redacted]. The taxes that were charged on the customer's order were
based on the shipping and handling rather than on the actual food items.
If there is anything further that I may assist you with, please feel free to give me a call at
[redacted].
Thank you,
[redacted]
Customer Service Manager

Revdex.com:
My primary concern in this matter is to receive a refund for the orders placed through my wife's credit card.Neither of the two account numbers mentioned in Youngevity's response were correct, but that's not what's at issue here.  All I am asking for is a return of the funds totaling $462.82 from my wife's account, which were taken from her account without her authorization.  None of the products charged on this account were received at the only address listed on the account:[redacted]Unit #[redacted]If those products that Youngevity claims to have sent out to my address had been received, they would have been returned the first month that this initially happened; but since my wife is from Mexico and this is the first time that she had a checking account, she doesn't reconcile her bank statements every month.  So this matter continued for four monthly billing cycles when her account had no money left in it.  And since Youngevity has still not returned my wife's funds to her, my wife was without money for two weeks, thank you Youngevity.A simple refund would be appreciated.Regards,
[redacted]

Dear Representative of the Revdex.com:Assigned ID # [redacted]We have received correspondence from you in regards to [redacted] and his request forcancellation of his Youngevity website. We understand Mr. [redacted] was attempting tocancel his account and website subscription through our...

Customer Service Department.Upon creating an account with Y oungevity for the first time, we automatically assign apersonal website to our members. There are no fees associated with this website and it isintended to provide a more personalize experience by allowing members to see what'snew in the Youngevity community, organize their network, as well as place and manageorders. However, if a customer decides to cancel their account with Youngevity, it willnot automatically cancel their website. The website must be cancelled through ourWebsite Technical Support Department at 801-383-3346. This policy is conveniently located on their website's homepage under Settings and Billing. We apologize for themiscommunication with Mr. [redacted] and have contacted Website Technical Support on hisbehalf and his website has been cancelled as of October 27, 2014.If there is anything further that we may assist you with, please fe~l free to give us a call at800-982-3189 ext. [redacted].Thank You,Youngevity Customer Service

Below are the refunds for Ms. [redacted] all totaling the amount of $243.00
The refund for order [redacted] since it was from October of 2015 we had to mail a check to the customer. Ms. [redacted] called in and spoke to one of our customer service reps who let her know about the check refund.
Refund for order [redacted]
On this order Ms. [redacted] placed this order through a distributors website, when the distributor placed the order through our site they used their own card. The distributor will be giving [redacted] her refund however she paid through their site. We are not able to give [redacted] the refund since we did not charge her card for this transaction.
[redacted] Refund
03-Mar-2016 16:28:52 Capital, [redacted] * [redacted] USD (81.00) 04-Mar-2016 16:46:21 USD (81.00)
Refund for order [redacted]
This refund was sent back to Ms. [redacted]’s card on March 3rd.
[redacted] Refund
03-Mar-2016 16:29:17 [redacted] V [redacted] USD (81.00) 04-Mar-2016 16:46:21 USD (81.00)
For order [redacted] we have sent the customer a check in the amount of $81.00 on 3/10/16 to the billing address on her account.

I am sending this in response to the CID [redacted] Youngevity claims that would be happy to refund my money if I would simply return  the products that they are allegedly sent to me.  That would be a reasonable response to my complaint, however I never received any of the products that Youngevity is claiming that I received.Why else would I have spent the last four months trying to get a refund from them if I already had the product.  That doesn't make any sense does it? Anyone  with a brain would have already simply shipped back the products to Youngevity and them for a refund.oungevity prove that Its kind of hard to do that since I never received the products in the first place.  Does anyone with half a brain really think that I would have spent all this time trying to get a refund from Youngevity if I'd already received products from them?  I would have simply sent the products back to them and asked for a refund.Make no mistake about.  I will take this case to the next step if my request for a refund is refused by Youngevity.  Youngevity can not prove that I actually received the products in question. If they could, this whole incident would make me look pretty stupid for asking for a refund, when all I had to do was simply return the products in question.[redacted]

This is to inform you that I received a check from Youngevity yesterday in the mail. It was postmarked January 28, 2015.Thank you for your help in this matter - it made all the difference.  Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I haven't received the refund yet
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have received correspondence from you in regards to [redacted] and her request fora refund and account cancellation. We understand that Mrs. [redacted] originally signed up forweb hosting to setup her business website with our company. We apologize that she wasunsatisfied with our service and was unable...

to cancel her subscription as stated in herentry.Our Website Project Manager emailed Mrs. [redacted] on May 28, 2015 notifying her of theaccount cancellation. Additionally, we have· issued a refund for the requested twomonths along with an additional month for her trouble.Again, we sincerely apologize for any inconvenience Mrs. [redacted] experienced but we arehappy to report that the issue has been resolved. If there is anything further that we mayassist you with, please feel free to give me a call at 800-982-3189 ext [redacted].Thank you,[redacted]Customer Service Manager

Dear Representative of the Revdex.com:Assigned ID # [redacted]We have received correspondence from you in regards to [redacted] and herrequest for a refund. We understand Mrs. [redacted] claims that she did not processthis online order.According to our system, we show an...

order was entered online using a replicated site andcredit card information was entered and submitted. Although this was not purposely doneby Mrs. [redacted], due to the order being successfully submitted, the result was an ordergenerating and shipping directly to Mrs. [redacted].Our records show Mrs. [redacted] received the shipment on 5/21115, and then paid toreturn the product back to Y oungevity which was received by our warehouse on 6/3/15.A full refund in the amount of$77.40 was returned back to Mrs. [redacted]'s credit card asof 6/5/15. In addition, we have issued a refund of $25.75, in the fonn of a check, to coverthe cost of shipping the product back to Y oungevity.Again, we sincerely apologize for this inconvenience to Mrs. [redacted]; however, we arehappy to report this has been resolved. If there is. anything further that I may assist youwith, please feel free to give me a call at 800-982-3189 ext. [redacted].Thank you,Cassandra ZambranoCustomer Service Manager

We have received correspondence from you in regards to Mr. [redacted] and hisrequest for cancellation of his Youngevity website. We understand that Mr. [redacted]attempted to cancel his website subscription through our Customer Service Department inthe past.We have taken Mr. [redacted]'s inquiry very seriously and have successfully terminated hiswebsite, along with any pertaining personal information. It appears as if there was aninternal system error the first time Technical Support attempted to cancel Mr. [redacted]'spersonal website. Unfortunately, this caused the remnants of his website to remain visibleonline, albeit no longer having any meaningful functionality. We sincerely apologize toMr. [redacted] for the inconvenience this may have caused him and would like to confirm asuccessful cancellation of his website.Of there is anything further that I may assist you with, please feel free to give me a call at800-982-3189 ext. [redacted]Thank you,[redacted]Customer Service Manager