Zazzle.com, Inc.

Initial Business Response /* (1000, 5, 2014/02/19) */
The customer placed an order on the Zazzle.com website for invitations on 1/14/During check out, the customer opted to take advantage of a day free trial of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong
service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearZazzle offers a day free trial of the program in which the customer can take advantage of the free Standard shipping on any order placed during that day trial periodThe customer must opt out of the service within the days to avoid the yearly fee of $After the yearlong trial has ended the customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black)
The customer mistakenly assumed that a notification would be sent before the yearly service was completed giving them a chance to end the program before the purchasing account was again chargedThe customer contacted Zazzle on 2/16/to inquire about the chargeThe customer was sent a response 2/17/educating the terms and conditions of the Zazzle Black program, that included a savings to date of $The customer did not respond to this emailZazzle Customer Support has reached out to the customer effective 2/19/proactively via email with a choice between a Zazzle Account Credit, and a direct refund for the cost of the membership as a one-time courtesyZazzle is currently awaiting a response from the customer

Initial Business Response /* (1000, 5, 2015/01/13) */
The customer placed an order with Zazzle.com on 1/4/This order was canceled before the order was processed due to a copyright violation deemed by Zazzle's Content Management Team for use of the YMCA logo in the designThis
customer was never charged for this order due to the cancelation
During check out of the order, the customer opted to take advantage of a day free trial of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black)Unfortunately, the customer did not opt out of the membership within the first days, and they were charged for the first yearAn automated notice was sent to the customer via email, to inform them of the upcoming auto renewalZazzle has determined that the customer has opted their account out of the auto renewal process, and they will not experience any further Zazzle Black charges, unless they select this as an option when placing a future orderAt this time, a refund has been issued for the Zazzle Black Membership cost ($9.95) to the customer's original form of paymentAs the membership is typically not refundable, it may take up to business days for the customer to receive the refundZazzle has informed the customer via email as of 1/13/2015, of the refund process, and that further information may need to be obtained by a member of Zazzle's finance department
Initial Consumer Rebuttal /* (2000, 7, 2015/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

EXPECTED DELIVERY DATES NOT ACCURATE!
Placed an order on 12/8/with expected delivery of Dec - As of 12/22/the order was still in processingCalled customer service twice, with wait times over minutes each timeThe second call was to cancel the orderI will now order from ***The item will not be personalized or arrive before Christmas, but I have more faith the the estimated *** delivery datesZazzle cannot keep up with their production requestsYou would think after being in business years, they would have figured this out by nowI'll be looking for a new custom shop for next year

Initial Business Response /* (1000, 8, 2016/01/29) */
The customer placed an order with Zazzlecom on 12/21/15, for a throw blanket, to be shipped with express shipping (business day after manufacturing)The customer contacted Zazzle via email on 12/23/to inquire upon the status of
the custom throw blanket, as it had not yet been shippedThrow blankets typically manufacture in 2-business days, with shipping time in additionZazzle received and responded to the customer's email on 12/29/with the turnaround estimate for the timing window in which the customer's order was placedThe customer had also emailed Zazzle on 12/24/15, 12/27/15, and 1/5/with a request for a status update on the delayed orderZazzle's customer support team responded to the customer's latter inquiry on 1/5/16, with the information the order had been expedited with Zazzle's production team, and an offer to cancel the order if the customer choseThe customer responded to Zazzle via email with a cancellation confirmation requestPer the customer's wishes, Zazzle cancelled the order on 1/6/Refunds for a cancelled order typically return to the customer's payment method within 7-business days, depending on the processing speed of the customer's financial institutionTo be clear, all funds for the customer's order were returned to the purchasing credit card with an anticipated processing date from the customer's credit card company no later than 1/21/For the customer's overall experience, Zazzle has authorized a $Zazzle Account Credit to the customer's Zazzle account, and it may be used toward a future order if the customer desiresThis credit is available now, and it will not expire
Initial Consumer Rebuttal /* (2000, 10, 2016/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After further review, I saw that the refund for the purchase of the throw blanket was actually processed on January 7, and made it to my account on January 8, Initially Zazzle said that it would take 7-business days after the order was canceled on January 6th before the funds would make it into my account so I didn't check the account until around January 20th to give the appropriate amount of time for the funds to make it into my account based on the timeline zazzle had given meHowever, the funds made it into my account earlier than I was told they would so Zazzle did refund me the full price of the throw blanket and express shipping earlier than I expected them toBeing that it was earlier than I expected, I didn't check those dates and therefore didn't see the refundThank you Revdex.com for assisting in getting this taken care of and thank you Zazzle for getting me refunded

Initial Business Response /* (1000, 5, 2015/03/09) */
The customer placed an order for customized invitations and standard envelopments on 2/8/The customer contacted Zazzle via email on 2/17/and then again on 2/23/2015, to inquire about the status of her order, as it was
unshippedZazzle Customer Support received and responded to the customer's email on 2/17/and on 2/23/Unfortunately, Zazzle was currently experiencing a higher than anticipated volume of orders in this department, and it resulted in the shipping delay the customer experiencedZazzle was able to complete and ship the customer's order via an Express courier, on 2/23/and the order was confirmed delivered on 2/24/For the customer's overall experience, a full order refund has been processed to the customer's payment methodRefunds typically take 7-business days, depending on the processing speed of the customer's financial institution

Initial Business Response /* (1000, 5, 2015/07/29) */
The customer purchased a shirt on the Zazzle website on 07/05/Unfortunately the order was delayed in productionThe customer contacted Zazzle Customer Support on 07/12/by e-mail and requested to cancel the orderZazzle
Customer Support responded to his e-mail and processed the cancellation requestThe order was cancelled on 07/14/15, the customer was refunded in full for the order

Initial Business Response /* (1000, 5, 2014/04/29) */
The customer placed an order on the Zazzle site for business cards on 04/10/The customer contacted Zazzle Customer Support on 04/17/to state that she did not like the font she chose for the cardsThe customer also stated she
wanted to be able to print out her order prior to orderingShe was informed at that time that is not a service Zazzle offers
Zazzle prides itself on the customer service it provides to its customers and the feedback the customer provided will help us grow as well as continue to improve

Initial Business Response /* (1000, 9, 2015/07/30) */
The customer has been in ongoing communication with Zazzle.com via email since 06/18/2015, inquiring the status of their cancelled earnings paymentsZazzle messaged all designers on 3/18/via and an email newsletter that changes
would occur with their accounts and the information that was required to prevent any unnecessary delays with future paymentsZazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-pageAll accounts further provided a pop up notice in the Zazzle account directly, with a reminder that payment information needed to be updatedTo be clear, all designers were clearly notified by three different means of communication in advance of the additional field added to the payments settings page changes being enforcedIt was noted that as of 06/18/2015, the customer's Zazzle Account had not be updated with the required informationThis prompted Zazzle to cancel the payments in question and credit the cancelled funds back into the Zazzle AccountThis was done for both the 05/01/payment, as well as the 06/01/paymentThe customer was able to successfully update their Zazzle Account on 06/18/This made the customer eligible for a payment on the 07/15/payment cycleA payment in the amount of $was issued to the customer via check on 07/15/2015, this total included all of the cancelled earnings from the months of May & June
Per Zazzle's User Agreement (http://www.zazzle.com/mk/policy/user_agreement) "ZAZZLE INC("ZAZZLE") PROVIDES ITS WEBSITE AND RELATED SERVICES ("SITE") TO YOU SUBJECT TO THE FOLLOWING USER AGREEMENT ("AGREEMENT")IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITEYOUR USE OF THIS SITE SHALL BE DEEMED TO BE YOUR (AND IF ACTING ON BEHALF OF A THIRD PARTY OR YOUR EMPLOYER, SUCH THIRD PARTY'S OR EMPLOYER'S) AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW (REFERENCES IN THIS AGREEMENT TO "YOU" INCLUDE YOU AND ANY SUCH THIRD PARTY OR EMPLOYER)ZAZZLE CAN CHANGE THIS AGREEMENT AT ANY TIME BY POSTING AN UPDATED USER AGREEMENT ON THIS SITE AND ZAZZLE MAY SEND REGISTERED USERS AN EMAIL NOTICE OF THE CHANGESIF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOU SHALL CEASE USING THIS SITEIF YOU DO NOT CEASE USING THIS SITE, YOU WILL BE CONCLUSIVELY DEEMED TO HAVE ACCEPTED THE CHANGES."
Initial Consumer Rebuttal /* (3000, 11, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is ridiculousZazzle claims that they sent an e-mailPerhaps they did, but I did not receive itNext they claim that the information was on a pop-up, apparently never having heard of a pblockerThen they claim the information is in their forumThat may be so, but I have never been in their forumThere is no reason for me, or any seller, to go thereEverThat being said, I have issue with the following statement made by Zazzle:
"It was noted that as of 06/18/2015, the customer's Zazzle Account had not be updated with the required informationThis prompted Zazzle to cancel the payments in question and credit the cancelled funds back into the Zazzle AccountThis was done for both the 05/01/payment, as well as the 06/01/paymentThe customer was able to successfully update their Zazzle Account on 06/18/This made the customer eligible for a payment on the 07/15/payment cycleA payment in the amount of $was issued to the customer via check on 07/15/2015, this total included all of the cancelled earnings from the months of May & June 2015." At the outset of this complaint, I was told that the money from the missed two months would go out with the next checkThen I was told that it was too late, and it would go in the following checkNow it seems that the $I am owed for those two months is not going to be paid to me at all? Is this the case? Are they really going to try and keep the money that I earned, and think that a response in all capital letters is going to dissuade me from getting the money I am owed? It makes me wonder how many other sellers are going through this, and what amount of money is involvedIf they wanted to notify people of a change to their financial information, where is the certified letter that was mailed to my address of record? (Under the same NAME and ADDRESS to which my checks are sent, by the way.) They rely on a forum post and a pto disseminate that information? Really? Can you say "money grab"?
To sum up: no, I do not accept this responseI want the money I am owedNow, I want it with interestI'll accept a check sent via certified mail, thank youAll the capital letters in the world will not let me accept thievery
Final Business Response /* (4000, 13, 2015/08/20) */
The customer has been in ongoing communication with Zazzle.com via email since 06/18/2015, inquiring the status of their cancelled earnings paymentsZazzle messaged all designers on 3/18/via and an email newsletter that changes would occur with their accounts and the information that was required to prevent any unnecessary delays with future paymentsZazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-page
All accounts further provided a notice in the Zazzle account directly, with a reminder (listed in the payment settings in red text) that payment information needed to be updatedTo be clear, all designers were clearly notified by three different means of communication in advance of the additional field added to the payments settings page changes being enforcedIt was noted that as of 06/18/2015, the customer's Zazzle Account had not be updated with the required informationThis prompted Zazzle to cancel the payments in question and credit the cancelled funds back into the Zazzle AccountThis was done for both the 05/01/payment, as well as the 06/01/paymentThe customer was able to successfully update their Zazzle Account on 06/18/This made the customer eligible for a payment on the 07/15/payment cycleA payment in the amount of $was issued to the customer via check on 07/15/2015, this total included all of the cancelled earnings from the months of May & June The payment was issued for all cleared earnings that are due to the designerInterest will not be paid out, as Zazzle only pays designers for products that are sold

My review is coming a bit late but I hope it will help someone else in the future
Last November I ordered a shirt off Zazzle's "Canadian" website after seeing it on *** I made sure to order with ample time between the delivery date and Christmas Day The days came and went and still no t-shirt I made an attempt to call their customer service representatives, this was pointless Once I made it through the automated messages the phone rang for at least minutes before I was disconnected (I was calling from a land line), when I tried to call back my call wouldn't go through Next option, email I filled out the customer feedback form on the website in hopes someone would get back to me, a year later I still haven't gotten a reply I next tried tweeting them which also didn't get me anywhere They rarely reply to tweets with questions or order problems and they just suggest you fill out the feedback form on the website Needless to say the shirt arrived on time but weeks later than quoted It was also a lot poorer quality than I expected I will not be ordering from Zazzle ever again

I ordered a tee shirt with an airplane on it for my pilot husbandWhat arrived was a tee shirt that says "I "heart" spotted $#*!" with a drawing of a spotted $#*!Not exactly the ideal Christmas giftSince they hide their customer service phone number, I sent and email and received an auto response saying I would hear from them within 48-hoursNothingI finally found the phone number but ended up having to leave a messageAfter several emails and calls all I have been told that I can keep, donate or discard the shirt I was sent - no mention of the shirt I ordered and paid forThen to top it off, I had signed up for Zazzle BlackI will never do business with them again, so I canceledThey told me that I canceled one day too lateMy assessment is that *** Customer Support Hero is a zero just like this company

Initial Business Response /* (1000, 5, 2015/09/17) */
The customer placed an order for invitations on the Zazzle website on 09/11/The cost of the invitations before any discounts were $and the customer received a 50% discountThe cost of the invitations were $with that
discountThe customer contacted Zazzle Customer Support by phone on 09/11/and was provided a free standard shipping code to help accommodate her for the cost of the invitationsThe standard shipping cost for this order was $The customer stated the price of the invitations on the website was $at the time of her order but when the order was placed with the 50% discount, the cost of the invitations were $for a difference of $At this time Zazzle has issued a refund in the amount of $This is the difference between $and the cost of shipping for the order, $The customer can expect to see this refund in 7-business days depending on the policies of her financial institution
Zazzle Customer Support will reach out to the customer via e-mail and advise her of the refund that will be issued

Initial Business Response /* (1000, 5, 2016/01/06) */
The customer placed an order with Zazzle.com on 11/23/During check out of the order, the customer opted to take advantage of a day free trial of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate
service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black)
The customer contacted Zazzle via email on 12/24/with regards to the membership in questionZazzle's Customer Support team received and responded to the customer's email on 12/28/with an explanation as to the membershipThe customer expressed dissatisfaction and Zazzle offered the customer the terms and conditions of the membership the customer agreed to, and offered the customer a Zazzle account credit of $or a coupon code good for the value of $to be used toward a future orderOn 12/31/15, the customer also moved complaints to social mediaIn the interest of customer satisfaction, Zazzle authorized a one- time courtesy direct refund to the customer's purchasing payment methodZazzle also unsubscribed the customer from any auto renewal of the Zazzle Black Membership, and the customer will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order
A refund was authorized for the customer's Zazzle Black Membership cost ($9.95) to the customer's original form of payment, and the customer was sent an email with the confirmation information as of 12/31/As the membership is typically not refundable, it may take up to business days for the customer to receive the refund, and that further information may need to be obtained by a member of Zazzle's finance department
Initial Consumer Rebuttal /* (3000, 7, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response Zazzle has given is not trueI contacted Zazzle's customer service and was told there would be no refundAs they have stated, I said that this was not acceptable and again, I requested a refundAgain, I was told no refundI filed a complaint with paypal which was my payment methodPaypal stepped in and reversed the chargesI gave Zazzle more than one opportunity to resolve this issue before asking paypal to help, but they refused
Final Business Response /* (4000, 9, 2016/01/22) */
Zazzle confirmed with the customer via email on 12/31/2015, that a refund had been issuedThe following email response is what Zazzle's Customer Support team messaged at that time:
"Hello ***,
Thanks for contacting the support team at Zazzle
As a one-time courtesy, Zazzle will cancel your Zazzle Black membership and issue a refund for the cost of the membership
Because this is a special accommodation, the refund for the membership can take up to days to appear in your accountPlease note, in certain situations we may need more information to process this request, you will be contacted via email if this is the case
Feel free to use the Zazzle Black Service for as long as it remains active within your accountHowever, please be advised that it may be disabled without further notice
***
Customer Support Hero
Zazzle Inc
Incident Reference # CAS-XXXXXXX-X7B8C2"
Zazzle has confirmed the customer's refund was authorized on 12/31/The customer's Zazzle account is confirmed that no auto renewal shall take placeThe customer may continue to use Zazzle Black within the account through 12/24/

Initial Business Response /* (1000, 5, 2014/07/15) */
The customer placed an order with Zazzle on 6/16/for invitations and postage stampsThis order was cancelled by Zazzle's Content Management Team for a copyright violation on the postage stamp designThe customer was notified of the
violation and the order cancellation via email from Zazzle's Content Management Team on 6/16/The customer placed a new order for invitations and postage stamps on 6/17/with a modified design on the stampsThis order was approved for productionThe customer received this order of postage on 6/21/2014, but he experienced a printing issue and contacted Zazzle via email on 6/23/for assistanceThe customer then contacted Zazzle on 6/24/via phoneDue to regulations in place for custom stamps, the policy for Zazzle postage stamp returns require physical receipt and verification before a replacement can be authorizedZazzle provided the customer with a pre-paid shipping label and an RMA form to return the postage, and as a courtesy, once the tracking information became active, Zazzle would authorize an immediate replacementThe customer contacted Zazzle on 6/30/to inquire about his replacementAs the tracking information for the returning package could be verified, a replacement order was sent to productionPostage stamps typically take 2-business days to manufactureThe customer's replacement order was sent at no charge via Next Day Air on 6/30/2014, with a delivery received by the customer on 7/1/As compensation for the customer's overall experience, Zazzle has provided a courtesy Zazzle Account Credit for $25.00, to be used toward any future order if he desires
Initial Consumer Rebuttal /* (2000, 7, 2014/07/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It was an unpleasant experience for sure..but the fact they gave me a $credit is somewhat OKI probably will not use it though because I told them I was done doing business with themThe issues were I was never notified the original order was cancelledThe other one was they could have "bent their rules" on postage stamps returns since it wasn't my issuePolicy can be altered if necessary and they were not willing to do that

Initial Business Response /* (1000, 5, 2015/01/20) */
Zazzle is unable to locate a customer with the provided name and email address associated with this inquiryZazzle is also unable to locate any order associated with the inquirer's name, and the amount in questionIn order to best
resolve this situation, Zazzle recommends the inquirer report all fraudulent activities involving their credit card directly to their financial institutionZazzle will cooperate fully with any investigation that is launched
Initial Consumer Rebuttal /* (3000, 7, 2015/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I fail to understand how my credit card was charged once and my bank was charged twice, for the amount of $every time, and you guys are unable to find any information regarding these chargesObviously you would be unable to locate my name and email address since I never purchased anything from you, I never even heard of you until these charges showed up on my accountsThanks for your recommendation but if you actually read my complaint, you would see that I already contacted my financial institutions and took care of the fraudulent chargesThere's something very not right if three different cards got charged for the same exact amount at three different times
Final Business Response /* (4000, 9, 2015/02/05) */
As previously mentioned, Zazzle recommends the inquirer report all fraudulent activities involving their credit card(s) directly to their financial institutionIf this has already been done, Zazzle will cooperate fully with any investigation that is launched

I've ordered from Zazzle numerous times over the last four years and have been very pleased in all but one instance and that was a product that was inferior for my imageThat was never resolved to my satisfactionHowever, I've placed so many CUSTOMIZED orders that came out just perfect! Their products make unique gifts and give aways for my start up business

Initial Business Response /* (1000, 6, 2016/01/06) */
The customer has been in active communication with Zazzle's Customer Support TeamThe customer's initial email was sent on 12/21/2015, and a Zazzle support representative received and responded to the customer's email on 12/22/Per
the customer's wishes, Zazzle authorized a refund to the customer's original purchasing payment method as of 12/22/The customer was also messaged that refunds typically take 7-business days, depending on the processing speed of the customer's financial institutionZazzle obtained the refund transaction ID, which was provided to the customer via email on 1/5/
Initial Consumer Rebuttal /* (2000, 8, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the company's response only because I was given a refund as I requested, although, it was very late in comingAs noted in my initial complaint, I tried to contact the company twice through their website and phone line beginning on 12/18/They failed to mention this since contacting them through their website leaves no record proof for the consumer
Obviously this company has bad business practices and they know how to get around being held accountable unless you complain about themI don't know why they just can't do what they are supposed to do to avoid complaints

Initial Business Response /* (1000, 5, 2014/11/24) */
The customer contacted Zazzle with regards to the folding process on 11/10/2014, at which time she was informed that this was not an error that had occurred, but the way Zazzle's greeting cards are madeAs customer satisfaction is
Zazzle's ultimate goal, all customers have the option of returning any and all portions of an order they are not satisfied with, within days of receiptZazzle issued a printable, pre-paid return shipping label to the customer on 11/10/via email, with instructions on how to return the order that did not meet their expectations at no cost to herOnce the order is received and processed, the customer will be entitled to a full order refund back to the credit card used at the time of order placementZazzle will expedite the refund process once this return has been received
Initial Consumer Rebuttal /* (3000, 7, 2014/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am certainly not satisfied by Zazzle's responseThey made no attempt to solve the problemWhat I want is for Zazzle to fully refund ALL of my expenses, including shipping
There is nothing Zazzle can do to make up to me for all the time and energy I put into the creation of the sympathy thank you cards after the death of my fatherThe least Zazzle can do is take responsibility for the fact that, as they clearly stated in their response, that "this was not an error that had occurred, but the way Zazzle's greeting cards are made"Zazzle knowingly offers a sub-standard product without any disclaimerThis is a fraudulent business practice
I have a drawer in my desk full of all kinds of folded notecards and greeting cardsThere are hundreds of cards in that drawerEvery single one of those cards is folded evenly, including the ones I got free from charitiesI received more than sympathy cards after the death of my fatherEvery single one of those cards is folded evenlyThe very definition of a folded notecard is that they are evenly folded, with the front and back edges of the card lining up with each other
Had I been properly informed by Zazzle before purchase of the notecards that they were unable to provide properly folded cards, I would never have wasted my time, money or expedited shipping fees on the cards
It is not my fault that Zazzle offers a sub-standard product with no disclaimerI was the victim of a scamIt is only fair that I receive a refund for all of my expenses, including shipping
Thank you
Final Business Response /* (4000, 9, 2014/12/02) */
Zazzle values all customer feedback with regards to products, website, and customer experienceAs customer satisfaction is Zazzle's ultimate goal, all customers have the option of returning any and all portions of an order they are not satisfied with, within days of receiptZazzle issued the customer a printable, pre-paid return shipping label to the customer on 11/10/via email, with instructions on how to return the order that did not meet their expectationsThe customer's return was received on 11/20/A full order refund has been processed to the customer's original purchasing payment methodRefunds typically take 7-business days, depending on the processing speed of the customer's financial institution

I submitted an order for some custom US Postal Stamps for my wedding I received a notice that the order was cancelled as it conflicted with the companies "content guidelines" I called to get information so I could fully understand what the conflict was I was told someone would email me immediately - never happened so I called back I was again informed that a "live person" wouldn't discuss this with me but someone would contact me by the end of the day In the interim I placed another order but decided to cancel it as no one from the company had the courtesy to address my inquiry Initially I thought because I referenced "God" but when I looked at the website there are numerous religious stamps

I was impressed with the speed of this delivery, as well as the presentation I did have an issue in that I wanted a man's and a woman's watch I called prior to my order to inquire as to if the woman's watch was smaller than the man's I was told it was When received, they were both he same size I called customer service they were extremely helpful, and told me to keep the woman's watch at no charge, and suggested I order a child's sizeThey also gave me a code to use to buy a new watch at the sale price which I originally paid I have become a repeat customer, and would recommend this company to everybody

Initial Business Response /* (1000, 5, 2015/08/11) */
The customer placed an order for custom invitations on 07/20/An order of custom invitations for a quantity of or more is considered a high volume and Zazzle does state on the website to please allow 2-additional business days
for large ordersIn total, this order could have taken up to business days to be manufacturedThe customer was then contacted on 07/21/by Zazzle's Quality Assurance Team who noticed there were some errors with her orderUnfortunately, due to the errors with the customer's designs she uploaded, the order was delayed slightly in production while our Production Team tried to correct the errorsThe customer contacted Zazzle Customer Support on 07/22/to inquire about her orderThe customer was informed that the manufacturing time was 3-business days as stated on the websiteThe customer contacted Zazzle Customer Support again on 07/24/by e-mail and stated if she was not going to receive her order by her deadline, she wanted the order cancelledThe order was cancelled per her request and she was refunded in full at that timeZazzle Customer Support team sent an e-mail to the customer on 07/28/to provide her with some accommodations if she decides to ever place another order on Zazzle.comZazzle Customer Support has not yet received a reply from the customer