Zazzle.com, Inc.

Initial Business Response /* (1000, 5, 2015/01/13) */
The customer contacted Zazzle via email on 1/8/2015 and 1/10/2015 to inquire about the in transit status of the order placed on 12/10/2014. The customer selected Standard shipping for her order, which typically takes 5-12 business days to...

arrive, after manufacturing. The customer's order was queued for shipment on 12/11/2014. Zazzle's Customer Support Team received and responded to the customer's inquiry on 1/10/2015, with an urgent replacement request, to be shipped via an Express courier, as the estimated shipment time had passed, and Zazzle had determined the order was lost in transit. The customer's replacement order has been queued for shipment as of 1/13/2015, and an email confirmation with the courier's tracking information provided. For the customer's overall experience, Zazzle has also authorized a shipping refund to the customer's purchasing payment method. Refunds typically take 7-21 business days, depending on the processing speed of the customer's financial institution.

Initial Business Response /* (1000, 10, 2014/09/09) */
Upon review of the customer's earnings report, Zazzle determined the current sales in question did not contain copyright infringing designs. Zazzle moved forward in paying the customer his current balance of 6,525.10 GBP. The payment was...

issued on Thursday, 09/04/2014 via PayPal, with the transaction ID: XXXXXXXX. The customer was also sent a Paypal notification of this transaction on 09/04/2014.
Initial Consumer Rebuttal /* (3000, 12, 2014/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had two issues with Zazzle, one, I hadn't recieved the money that I was owed and two, they had broken the contract agreement that we had in place by not paying me the money that I was owed. However, it doesn't change the fact that Zazzle still tried to swindle me out of thousands of pounds. Refusing to review my earnings report or discuss it with me, even after I had brought it to their attention by contacting them at least a dozen times. After contacting their violations department, one of their UK managers, their customer services and one of their directors, all parties simply chose to ignore my request and pocket my money. The only reason they did pay me in the end, was because I had contacted Revdex.com. Just because they paid me my money, does not justify them trying to steal over £6500 from me and by doing that, they have broken their own contract. Now that Zazzle has admitted that they were in the wrong, I would like Zazzle to offer me an apology and an offer of compensation for breaking the contract between us. Zazzle has not been held accountable for breaking the contract as of yet and paying me what was already mine does not make up for that.
Final Business Response /* (4000, 14, 2014/09/17) */
It was not Zazzle's intention imply that the customer was not going to receive the payments that he had earned. When Zazzle received new information from their UK Domain Manager on August 19, 2014 from the customer that his current earnings were not made from copyrighted designs, it was Zazzle's responsibility to ensure the accuracy of this information.
Due to the customer's past delinquent behavior which includes over 400 counts of copyright infringement, committing fraud to win an online contest later forfeited, and multiple infractions to Zazzle's agreed to Terms of Service, Zazzle was required to properly audit all line items in which the customer earned a royalty before he was to be paid. With over 6,000 transactions, this process took longer than originally anticipated due the volume of line item products and designs to review. When the audit of the customer's royalties were completed on September 4th, 2014, Zazzle moved forward in paying the customer a final payment of 6,525.10 GBP.
The account in question has since been terminated due to the aforementioned behavior, and Zazzle has no interest in conducting any future business with the customer. Zazzle wishes the best of luck in his future endeavors.

Initial Business Response /* (1000, 5, 2014/09/18) */
The customer placed an order on the Zazzle website on 8/5/2014. During check out the customer opted to take advantage of a 30 day free trial of Zazzle Black, a yearly fee shipping program. Zazzle Black is a yearlong service in which the...

customer pays a $9.95 onetime fee to receive unlimited Standard shipping for all orders placed within that year. Zazzle offers a 30 day free trial of the program in which the customer can take advantage of the free Standard shipping on any order placed during that 30 day trial period, including the order they sign up for the service with. The customer must opt out of the service within the 30 day trial period to avoid the yearly fee of $9.95. After the yearlong trial has ended the customer must also opt out of the service to avoid automatically being charged the $9.95 renewal fee for the coming year. This and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial option. This information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black).
Unfortunately, the customer did not cancel the membership within the first 30 days, and a charge for the paid membership occurred on 9/5/2014. The customer contacted Zazzle via phone on 9/15/2014 to inquire about the charge and dispute it, at which time Zazzle educated the customer with regards to the terms and conditions of the membership the customer agreed to at the time it was selected with her order. Zazzle also provided an option of courtesy reimbursement in the form of a Zazzle Account Credit, or a $10.00 coupon code to be used on a future order, with the option to keep the membership. As the customer declined the options provided, a refund was issued for the Zazzle Black membership as a courtesy, on 9/15/2014. Refunds typically take 7-21 business days to become available to the customer, depending on the processing speed of their financial institution. The customer also requested a closure of their Zazzle account on 9/15/2014. To date, the customer's account has been closed per request.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At no time during the check out process did I agree to an extra fee for a membership. Although the retailer claims this is the reason for the extra charge, I never agreed to the extra charge at anytime in the check out process. I didn't cancel the membership because I didn't agree to the membership. The retailers system of automatically adding the membership and then claiming it wasn't cancelled is deceitful. As of September 22, I have received no refund.
Final Business Response /* (4000, 9, 2014/09/26) */
The Zazzle Black Shipping Membership Free Trial can only be selected during checkout with an optional link the customer must physically click into on their own. This will take the customer to a completely separate screen that lists all of the terms and conditions for the membership. The customer is then asked to select from a bulleted option for the type of membership they would like to apply. The customer must then click to continue through the checkout once accepting the terms and conditions. Zazzle is not authorized or able to automatically enroll a customer into this membership.
As customer satisfaction is Zazzle's ultimate goal, all feedback is welcomed. The customer's feedback regarding their Zazzle Black Membership experience has been forwarded on to Zazzle's development team for further consideration. A full refund for the membership in question was processed to the customer's original payment method on 9/15/2014. Refunds typically take 7-21 business days to become available to the customer, depending on the processing speed of their financial institution.

Initial Business Response /* (1000, 5, 2014/06/30) */
On 06/03/14, the customer placed an order on the Zazzle website. This order was processed and shipped. The same day, 06/03/14, the customer attempted to place a second order. This order was cancelled by the Zazzle Validation Team before...

the order was processed due to quality issues with the design template and visible white borders on the design. No funds were collected for this order. The customer's bank or Credit Card Company may place a temporary hold for the funds. Since this order did not go through, the customer's bank or credit card should have released the funds back to the customer's account as Zazzle does not charge or collect on cancelled orders. The customer placed a third order on 06/04/14 which was completed and shipped. In the process the customer also mistakenly received another customer's order along with their own. This customer was never charged for this order they received in error.
During check out of their initial order the customer opted to take advantage of a 30 day free trial of Zazzle Black, a yearly fee shipping program. Zazzle Black is a yearlong service in which the customer pays a $9.95 onetime fee to receive unlimited Standard shipping for all orders placed within that year. Zazzle offers a 30 day free trial of the program in which the customer can take advantage of the free Standard shipping on any order placed during that 30 day trial period. The customer must opt out of the service within the 30 days to avoid the yearly fee of $9.95. After the yearlong trial has ended the customer must also opt out of the service to avoid automatically being charged the $9.95 renewal fee for the coming year. This and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial option. This information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black). Unfortunately, the customer did not opt out of the membership within the first 30 days. At this time, a refund has been issued for the Zazzle Black membership as a courtesy.
Zazzle prides itself on customer service and makes sure that Zazzle's phone numbers as well as the hours of Support are prominently posted for anyone to find. The Contact Us link: http://www.zazzle.com/about/contactus Zazzle can always be reached at those numbers during business hours, Monday- Friday, not including holidays.
The customer also requested to have their account deleted. Their account was deleted immediately, per their request. The customer has no payment information saved in their account and it has not been stored in any way. The customer's information has been deleted and the customer will not be billed for anything further by Zazzle.
Initial Consumer Rebuttal /* (3000, 7, 2014/07/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I see an awful lot of words here, as I did also in my email response from this company. I placed an order on June 3, 2014. I then also placed an order for my mom, on June 4 using a Visa card that has since been destroyed. If my order was placed on June 3 and 4 of 2014 and the free trial of Zazzle Black is 30 days then how did I not cancel within 30 days? The date of this response is June 30, 2014. Where is my refund? My account was not so easily deleted, as described, rather "suspended" and set aside until they "process their next batch of deletions." It took many, MANY emails, all of which I still do have (dates and times included) before getting deleted. I would like an exact name and contact phone and email for the person who I may be able to reach if billed again. I would like confirmation by email.
Final Business Response /* (4000, 9, 2014/07/18) */
Per the customer's original request, the Zazzle account associated with email address [redacted]@live.com has been deleted as of 6/15/2014. The customer received an email notification of this information on 6/15/2014, and again on 6/18/2014. The customer is also not signed up for the Zazzle Black Standard Membership. The customer will not experience any charges for the Zazzle Black Standard Membership under the account information she has provided. Per the customer's request, an additional email confirmation has been as of 7/8/2014 regarding her account termination, along with Zazzle Customer Support contact information. The customer is welcome to contact Zazzle at any time with any questions or concerns, Mon - Fri: 3AM - 6PM PST(6AM - 9PM EST) at the following numbers: X-XXX-XZAZZLE (X-XXX-XXX-XXXX) or XXX-XXX-XXXX.
Final Consumer Response /* (2000, 11, 2014/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received notice of my account by email. This is what is needed by my bank. I am satisfied with the resolution.

My husband kept singing that crazy 'I want a hippopotamus for Christmas' song constantly. So in desperation I googled hippo tee shirts, found Zazzle and a perfect shirt. Then it seemed that it would not arrive till after Christmas! Emailed Support and next thing I knew the shirt arrived! Perfect gift & exceptional service. THANKS! -Oh - he finally quit singing!

Initial Business Response /* (1000, 5, 2014/12/26) */
The customer contacted Zazzle via email on 12/11/14, 12/12/14, 12/15/14, and 12/19/14, with a request for an order cancelation, due to the delay she experienced with the manufacturing of her order. Zazzle received and responded to the...

customer via email on 12/20/14 to confirm the cancelation of her order. Cancelations appear as a refund to the payment method used to make the initial purchase, within 7-10 business days of the cancelation. For the customer's overall experience, Zazzle has also placed a $50.00 Zazzle Account Credit into the customer's Zazzle Account to be used toward a future order if the customer desires. This credit will not expire.

Initial Business Response /* (1000, 5, 2014/07/28) */
Promotional codes offered on Zazzle are required to be placed in the designated promotional code field during checkout in order to receive the offered discount, per the details listed with each offered promotion. The customer placed an...

order with Zazzle on 6/21/2014 with no attempt to utilize a Zazzle promotional code during checkout. This order was shipped on 6/22/2014. Zazzle received one email inquiry from the customer on 6/24/2014 with a request to apply a 21% discount for an undisclosed promotional code or to cancel the order. A Customer Support Representative responded to the customer via email on 7/3/2014, requesting more information from the customer regarding the promotional code she was inquiring about. The email also informed the customer the order had already shipped and it could not be cancelled. It also provided options to the customer with regards to a return if she did not want to keep the order. Zazzle again reached out to the customer via email as of 7/22/2014 requesting more information, as well as providing return options if the customer does not wish to keep her order. The customer replied with a request for a refund to honor the 21% discount and stated she did not wish to return the order. Zazzle issued a refund for the price difference, and sent a confirmation email to the customer on 7/24/2014.

Initial Business Response /* (1000, 5, 2016/01/29) */
The customer placed an order with Zazzle.com on 12/23/2015. During check out of the order, the customer opted to take advantage of a 30 day free trial offer of Zazzle Black, a yearly fee shipping program. Zazzle Black is a yearlong...

separate service in which the customer pays a $9.95 onetime fee to receive unlimited Standard shipping for all orders placed within that year. The customer must opt out of the service within the 30 days during the free trial, to avoid the yearly fee of $9.95. The customer must also opt out of the service to avoid automatically being charged the $9.95 renewal fee for the coming year. This and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial option. This information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black).
The customer contacted Zazzle via phone on 1/26/2016 with regards to the membership in question. Zazzle's Customer Support team provided the customer details as well as options with regards to the membership. The customer expressed dissatisfaction and Zazzle authorized a one- time courtesy direct refund to the customer's purchasing payment method. Zazzle also unsubscribed the customer from any auto renewal of the Zazzle Black Membership. The customer will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order.
A refund was authorized for the customer's Zazzle Black Membership cost ($9.95) to the customer's original form of payment on 1/26/16. As the membership is typically not refundable, it may take up to 45 business days for the customer to see the refund applied to their purchasing payment method, depending on the processing speed of the customer's financial institution. The customer was messaged this information in an email sent from Zazzle on 1/26/2016.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept and appreciate the cancellation of the Zazzle Black Membership and the refund for the 1st month's payment.

Initial Business Response /* (1000, 5, 2015/07/31) */
The customer has been in ongoing communication with Zazzle.com via email since 04/15/2015, inquiring the status of their cancelled earnings payments. Zazzle messaged all designers on 3/18/2015 via and an email newsletter that changes...

would occur with their accounts and the information that was required to prevent any unnecessary delays with future payments. Zazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-page. All accounts further provided a pop up notice in the Zazzle account directly, with a reminder that payment information needed to be updated. To be clear, all designers were clearly notified by three different means of communication in advance of the additional field added to the payments settings page changes being enforced.
It was noted that as of since 04/16/2015, the customer has made multiple invalid updates to their Zazzle Account. The information they have provided is not matching the information on file with the IRS. This prompted Zazzle to cancel the payments in question and credit the cancelled funds back into the Zazzle Account, a total of 6 times. This was done for the all attempted payments since February 2015, through July 2015.
The customer was able to successfully update their Zazzle Account on 07/28/2015. This makes the customer eligible for a payment on the 09/15/2015 payment cycle.
Per Zazzle's User Agreement (http://www.zazzle.com/mk/policy/user_agreement) "ZAZZLE INC. ("ZAZZLE") PROVIDES ITS WEBSITE AND RELATED SERVICES ("SITE") TO YOU SUBJECT TO THE FOLLOWING USER AGREEMENT ("AGREEMENT"). IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITE. YOUR USE OF THIS SITE SHALL BE DEEMED TO BE YOUR (AND IF ACTING ON BEHALF OF A THIRD PARTY OR YOUR EMPLOYER, SUCH THIRD PARTY'S OR EMPLOYER'S) AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW (REFERENCES IN THIS AGREEMENT TO "YOU" INCLUDE YOU AND ANY SUCH THIRD PARTY OR EMPLOYER). ZAZZLE CAN CHANGE THIS AGREEMENT AT ANY TIME BY POSTING AN UPDATED USER AGREEMENT ON THIS SITE AND ZAZZLE MAY SEND REGISTERED USERS AN EMAIL NOTICE OF THE CHANGES. IF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOU SHALL CEASE USING THIS SITE. IF YOU DO NOT CEASE USING THIS SITE, YOU WILL BE CONCLUSIVELY DEEMED TO HAVE ACCEPTED THE CHANGES."

Initial Business Response /* (1000, 5, 2014/06/30) */
The customer contacted Zazzle on 6/12/2014 via email after receiving a mis-shipped order of address labels. Due to unexpected technical difficulties and a response time delay resulting from an internal technology upgrade, the customer's...

email was received and responded to by a representative on 6/19/2014, at which time an urgent replacement request was made to send a new order of labels to the customer. The replacement order was shipped the same day with Express Next Day Air. The replacement package was delivered as of 6/20/2014. The return for the mis-shipped labels has been waived, and the customer does not have to return them. As compensation for the overall experience, the customer has been provided with $25.00 Zazzle account credit that can be used towards any future purchase at Zazzle.
Initial Consumer Rebuttal /* (2000, 7, 2014/07/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/09/10) */
The customer placed an order with Zazzle on 7/22/2013. During check out, the customer opted to take advantage of a 30 day free trial for Zazzle Black, a yearly fee shipping program. Zazzle Black is a yearlong service in which the...

customer pays a $9.95 onetime fee to receive unlimited Standard shipping for all orders placed within that year. Zazzle offers a 30 day free trial of the program in which the customer can take advantage of the free Standard shipping on any order placed during that 30 day trial period. The customer must opt out of the service within the 30 days to avoid the yearly fee of $9.95. After the yearlong trial has ended the customer must also opt out of the auto renewal service to avoid automatically being charged the $9.95 renewal fee for the coming year. The customer did not opt out of the free trial, and she was enrolled fully into the paid membership on 8/22/2013, with a scheduled auto renewal on 8/23/2014. Zazzle Black Settings are accessible to all customers through their "My Account" page at any time to turn off or on, any of the Zazzle Black features. The Zazzle Black program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial option. This information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black).
Two weeks prior to a yearly auto renewal, Zazzle sends an automated email to the email address associated with the customer's account informing the customer of the upcoming auto renewal with the option to keep the service, or instructions on how to unsubscribe. Unfortunately, the customer did not opt out of the membership's auto renewal, and she was charged $9.95 on 8/23/2014 for another year of shipping service. As this is a separate membership not connected to the payment information stored for ordering purposes, the Zazzle Black payment information submitted when the membership was added to the account is stored in a separate area of the customer's Zazzle Account, indicated in the My Account section as Zazzle Black Settings.
On 9/1/2014, the customer contacted Zazzle via email with regards to the charge that occurred for the Zazzle Black Membership auto renewal. A customer support representative emailed the customer that same day with the terms and conditions of the membership, and verified the automatic auto renewal for any future charges was no longer enabled. The customer wrote back via email that she wished to cancel her Zazzle account completely, and asked for a refund for the membership. Though the membership is typically non-refundable, Zazzle processed a direct refund for $9.95 on 9/2/2014. An email confirmation was sent to the customer indicating the processing time of 7-45 business days, depending on the processing speed of the customer's financial institution. The customer's Zazzle Account was also confirmed closed, per the customer's request, and all payment information has been removed.

I ordered monogrammed pillows from this site and they arrived and were printed incorrectly. I needed them by a specific date for a Christmas gift. I wanted to return them (based on their satisfaction guarantee policy) if they couldn't ship me the correct pillows in time. The assured me they would send me the correct pillows by the date I needed them. The date came and went and the replacement pillows never arrived so I didn't have them to give to my friends at a holiday gathering. I sent them an email informing them they din't arrive by the date and they responded 3 days later telling me "their production facility was aware but could't make the deadline". They never bothered to reach out to me to inform they weren't going to make the deadline. Then when I finally received the replacement pillows, they were EXACTLY like the first set I received and were still WRONG! Incredibly bad customer service!

I purchased a photo mug for Father's Day and it was beautiful! I will definitely use this site again. My product came in quickly and on time! Very satisfied.

I regret placing an order with Zazzle. I understand that mistakes sometimes happen, but when compounded with condescending customer service (I'm talking about you, [redacted]!) the experience becomes downright frustrating and aggravating.

Here's my story: I ordered a 6x6 tile and accessorized with a frame. The website does not offer an option for sizes of said frames. When I received order confirmation by email I saw that the frame being shipped is 4.25"x4.25". So I wrote to customer service and was told -- by [redacted] -- "I think it is safe to say that it will not fit due to the size difference." No kidding, really? Thanks for the insight, [redacted]! So I replied, asking what my options were.

Five hours later, after hearing nothing back from customer service I decided to give them a call and I get on the phone with [redacted], who was reluctant to even give me her name, and refused to give me her last name. I explained the situation to [redacted] and she said that there was nothing they could do about it and that my order had just shipped. So after two days of trying to explain the dilemma to [redacted], Zazzle went ahead and shipped my order incorrectly anyway!

Customer service ([redacted]) said I can not order the frame separately and that there was absolutely nothing to be done about their very own mistake! So I asked to speak to a manager, which led to a conversation about how I really shouldn't ask to speak to a manager because the manager was extremely busy and I'd just get put on hold indefinitely. I took my chances and was put on hold. When they realized I hadn't hung up the phone [redacted] -- not a manager -- picked up and offered me a credit, which will take a lot of hours before it reaches my account. I'm not entirely optimistic. Best case scenario: I'll reorder the tile and frame and they will not screw it up this time.

Conclusion: Don't order anything, ever, from Zazzle. You've been warned!

Ordered custom tank tees for my sister's wedding. Meaning IMPORTANT that they arrive on time and correctly! Ordered 12 items with the same design, various sizes of tank. While creating online, each showed in stock. During checkout, it showed the date of delivery. Understandably, it's an estimate, so I should give another day here and there. But my order was stuck in the "making" status for 10 days. On the phone with Customer Svc, he said they're shipping it out that day. Never happened! The tracking showed they only created the label, but didn't ship out the actual item. I gave this order 15 days before the wedding. And still didn't make it.

Initial Business Response /* (1000, 8, 2014/09/09) */
The customer contacted Zazzle via email on 8/6/2014 regarding missing products from her order. Previously, the customer had written an email in a separate case on 7/21/2014 regarding the turnaround time for a specific product, and a...

Customer Support Representative sent an email regarding that issue on 7/27/2014. On 8/10/14, Zazzle received an email from the customer stating the reply regarding her turnaround time inquiry did not address her issue submitted on 8/6/2014 regarding her missing products. The customer's wrong product inquiry was answered on 8/11/2014 with an apology, and an offer of a Zazzle Account Credit or a direct refund to the customer's purchasing payment method. On 8/11/2014, the Zazzle representative assisting with the first inquiry on 7/27/2014 and the customer were able to determine that emails regarding two different issues were transpiring in two separate cases, causing the correspondence confusion. The customer then confirmed via email on 8/11/2014 that she did receive her previously missing products, and no further assistance or resolution was needed. As compensation for the customer's overall experience, a courtesy Zazzle Account Credit has been placed in the customer's account for use toward a future order, if the customer chooses. This credit will not expire.

Initial Business Response /* (1000, 5, 2016/01/06) */
The customer placed an order with Zazzle.com on 12/11/2015. The typical product turnaround time is 1-2 business days, plus shipping time. Zazzle has upgraded the customer's shipping method to an Express courier, and the order has been...

expedited with Zazzle's production team. For the customer's overall experience, and the unexpected delay the customer has experienced with this order, Zazzle has authorized a full refund to the customer's purchasing payment method as of 1/5/2016. Refunds typically take 7-21 business days to become available, depending on the processing speed of the customer's financial institution. The customer's order will still ship as soon as soon as it is complete, and Zazzle's Customer Support Team is actively working with the customer via email.

Initial Business Response /* (1000, 5, 2015/11/10) */
The customer contacted Zazzle.com on 10/22/2015 with regards to multiple marketing emails that had been sent to the customer's email address, which is associated with the customer's Zazzle account. The customer created a Zazzle account...

with this email address on 3/14/2012 when an order was placed on the same day for 120 square magnets. Zazzle customer support received and responded to the customer's email on 10/22/2015 within five minutes of receipt, and informed the customer that her Zazzle account would be unsubscribed from any emails not associated with account changes and/or order details (in the event the customer were to place another order). The customer responded on 10/23/15 as she had received another email, at which time Zazzle confirmed the unsubscribe request, and informed her that it may take 72 hours for the request to be processed. Zazzle further informed the customer that if unwanted marketing emails continued, the customer could stop delivery by replying directly to the unwanted email and changing the subject line to 'unsubscribe'. Zazzle apologizes for the inconvenience the customer experienced during this period of time, and it has been confirmed the unwanted emails should no longer be sending to the customer.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have stopped getting emails but that is not an accurate account. I unsubscribed multiple times over a couple of weeks way longer than 72 hours and one of the emails from them after I contacted them about the Revdex.com was my next step their response was they were having IT work on it as it is a know issue...

Initial Business Response /* (1000, 5, 2016/01/29) */
The customer placed an order with Zazzle.com on 1/14/2015. During check out of the order, the customer opted to take advantage of a 30 day free trial offer of Zazzle Black, a yearly fee shipping program. Zazzle Black is a yearlong...

separate service in which the customer pays a $9.95 onetime fee to receive unlimited Standard shipping for all orders placed within that year. The customer must opt out of the service within the 30 days during the free trial, to avoid the yearly fee of $9.95. The customer must also opt out of the service to avoid automatically being charged the $9.95 renewal fee for the coming year. This and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial option. This information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black).
The customer contacted Zazzle via email on 1/18/2016 with regards to the membership in question. Zazzle's Customer Support team received and responded to the customer's email on 1/19/2016 with an explanation as to the membership. The customer expressed dissatisfaction via this medium of contact, and Zazzle has authorized a one- time courtesy direct refund to the customer's purchasing payment method. Zazzle has also unsubscribed the customer from any auto renewal of the Zazzle Black Membership. The customer will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order.
A refund was authorized for the customer's Zazzle Black Membership cost ($9.95) to the customer's original form of payment on 1/27/16. As the membership is typically not refundable, it may take 7-21 business days for the customer to see the refund applied to their purchasing payment method, depending on the processing speed of the customer's financial institution.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

SECOND EXPERIENCE: A Christmas order for my son who lives in another state was guaranteed to be delivered on 12/23. I placed the order on 12/19 and paid extra for Express Shipping.
After the order was confirmed, I clicked on the tracking link to double-check, and saw for the first time a message that it would take 2-3 days to process this order, because it was a white design on black. However it said the express delivery date would be 12/23. On 12/21 an email arrived saying the order would not be delivered by Christmas. There was an option to cancel.
I cancelled the order and my son received no gift from me for Christmas. To compound their shadiness, they will not refund my charge card!!! Their store policy is just to give a store credit. Nowhere was this indicated when I placed the order.
FIRST EXPERIENCE: A year ago I ordered a tee-shirt from Zazzle.
They sent the wrong tee-shirt.
I should not have given them a second chance this time.