Zizo Wireless

I bought a phone case 2 months ago a month after I got this case the threads came out I did as the paper in the box said and what it said to do online the case Is junk I have the wallet brand threads are out and still a month later no one has gotten back to me about this product I'm counting this as a loss and getting another case and different company that cares about there customers

I am rejecting this response because: the item was not received by any one in the houseFurthermore a partial refund of for less than half of the expedited shipping feesThey can respond by telling lies but they think happened and what factually happened are different things

The customer placed an order for the case on May 4, 2017, and we have provided them Return Instructions on May 8, 2017, as they had mistakenly ordered the wrong caseOur Returns Department received their return on August 10, 2017, three months from their order dateZizo has a day warranty for refunds, exchanges, or replacementsBase on our return guidelines, the customer must send the item back to us before their warranty has expired, and this would be on June 4, 2017, as the warranty begins the day they placed their orderThe customer stated they sent the case back to us on July 27, in our message exchange with themThe case was not received until two months after their Return grace period has endedAs the customer sent back the case to us out of warranty, we are unable to provide the customer with a refund or replacement of their case under company policiesWe do apologize for the inconvenience however, Zizo reserves the right to adhere to our Return Policy guidelines while also maintaining Amazon guidelines, the channel in which the item was purchased through Sincerely,Zizo

According to our return policy, if a return is made the customer will receive a refund in the form of a store creditWe are not responsible for any missed form of communication that the customer did not receive/misplaced

We have a day return/exchange policyWe do not control e-commerce marketplace search resultsIf you purchased the wrong item, you are more than welcome to exchange itIf the product was broken, you would receive a replacement - however you wanted a different phone model and wanted to exchange the product altogetherOur policy states that we will accept exchanges within days of product ordered, and we cover the shipping of sending the product to you again - however you have to pay return shipping

I am rejecting this response because: There is nothing indicating day warrantyOn your site I just screen shorted your warranty picAnd says yr MFR defective pin falling out of clip on it's own is obviously not my doing

Sorry to hear about your experiencesIt seems one of our agents have assisted you with the ordersWe have manually created and shipped the order CCDand it shows delivery recently and have provided you with a full refund for CCDWe hope everything has been resolved in a timely manner.Thank you,Zizo

Thank you for reaching us! Sorry to hear about your experiencesPlease note our return policy is to provide store credit for our returnsPlease make sure to read all terms and conditions before purchasing from any online storeIn this case, we will go ahead and provide you with a full refund out of goodwillSincerely,Zizo Customer Support

The customer has been processed a full refund for order # [redacted] in the amount of $It may take 3-business days for the funds to reflect in their account.Sincerely,Zizo Customer Support

Our company does not provide nor advertise any warranty or reimbursements for physical damages to the phone itselfAlthough our cases are military grade dropped tested and certified, it is not indestructibleIn addition, aitems, which includes the tempered glass screens and holsters, are not advertised as military grade drop tested.Furthermore, depending on the situation that led up to the phone’s fall, its momentum, and its impact with the ground or another object, it is possible for the case, aitems, and phone to sustain damagesIn addition, added pressure applied to the case and phone when installed in certain situations can cause damaged to the phoneWhile having a case can add additional protection to a phone, it is not a foolproof way to prevent damages if a phone is dropped or a certain amount of pressure is applied by the customerWe can gladly provide the customer with any replacements to the aitems and case if they are within the Day WarrantyHowever, we cannot be liable for any damages sustained to the physical phone itselfIn this case, we have provided the customer with information on how to return the item to the original seller they have purchased their item from for a refund as the item was not shipped through Zizo directlySincerely,Zizo Customer Support

The client purchased a product for the wrong phone modelThere is a few different variations for the Jphone modelThe product wasn't a defectOur policy clearly states that we will pay to ship the product to the customer, however in terms of returns/exchanges customer has to cover those shipping charges as it is a third party company that has execute those actionsFurthermore, if the customer was to exchange the product, we would cover the costs of re-shipping the product to the clientUnfortunately, we cannot cover the costs of return shipping and would be more than happy to accept the return of the productHowever, if the customers refuses to return the product, there is no way we can offer them a refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

Sorry to hear of your experiences. It is possible your case might have been misplaced or lost in transit. We went ahead and processed a full refund for your order. For future issues or concerns, please feel free to reach out to our customer support team for immediate... assistance. Sincerely,Zizo

Hello,We were in the midst of assisting the customer but we did not receive a responseWe went ahead and refunded the customer the whole amount of $Thank you for your timeSincerely,Zizo Customer Support

We apologize for the inconvenienceAgain we would be more than happy to have you return the product so you may receive a Full RefundUnfortunately, you would not be able to qualify for a refund without returning the item

In regards to the clip, the customer's first clip had broken a month out of warranty and was purchased through Amazon and not through our company website, Zizowireless.comOut of goodwill, we provided the customer a 100% discount code and they just have to pay shipping and handling to receive a replacementIn regards to the earbud purchased, the customer ordered our single earbud headset instead of the dual earbuds headsetThe customer received the single earbud but was unsatisfied because they ordered the wrong item by mistake thinking it was the dual earbudsOur website product listing stated that the item was a single and not a dualWe gladly provided returns instructions so the customer can return the item for a store creditOn our website, our returns policy states that all returns will be given store creditThe customer was unsatisfied with this policy and wanted a full refund to their original payment account insteadOur customer support agent further clarified our policies and provided a link for their reference but the customer was unresponsive thereafterNo items were returned to Zizo's warehouse for a refundAttached is the customer's order information showing the items they've ordered and the earbud's listing description on our websiteSincerely,Zizo Customer Support

Our company does not provide nor advertise any warranty or reimbursements for physical damages to customers’ phone itselfAlthough our cases are military grade dropped tested in a lab, it is not indestructibleFurthermore, our aitems, which includes the tempered glass screen, are not advertised as military grade drop tested, only our cases areDepending on the the situation that led up to the phone’s fall, its momentum, and its impact with the ground or another object, it is possible for the case, aitems, and phone to sustain damagesWhile having a case can add additional protection to a phone, it is not a foolproof way to prevent damagesWe can gladly provide our customer with any replacements to the aitems and case purchased if they are still within the Day Warranty However, we cannot be liable for any damages sustained to the physical phone itselfSincerely,Zizo Customer Support

Customer bought a phone case and did not like the shade of the blue color which was receivedThat is the blue shade of the product, and if the customer is unhappy with the product than we do accept returns within days of the customer's purchaseCustomer has refused to return the product/pay return shippingThat isn't under our store policy to cover the customer's return shipping due to dissatisfaction of their purchase

I am sorry - unfortunately our policy does not cover the costs of phone damageWe would be more than happy however to get your product returned and get you a refund

Valid Zizo purchases all come with a day warranty for replacementsWe are able to process a replacement free of charge if the customer is still within the day warranty and can provide us with a valid order numberOur Lifetime Product Warranty is sold separately on our website and we do not see such purchase from the customer as they did not provide any order information for their caseAs such, it is out of warrantyOur customer support agents did not offer a free replacement and free shipping of the item The customer was offered discount codes for the holster (100% off) or case (70% off) and that does not include the cost of shipping and handling which the customer was unresponsive toThis is a courtesy offer as the customer received the item as a giftWe are not obligated to provide such discounts to customers as this offer is provided under our Lifetime Product WarrantyMore information about our Lifetime Product Warranty can be found here, https://www.zizowireless.com/pages/warranty Sincerely, Zizo Customer Support