Zizo Wireless

We're very sorry to hear that! Although our cases are military grade dropped tested and certified, it is not indestructibleIn addition, aitems, which includes the tempered glass screens and holsters, are not advertised as military grade drop testedIt seems the customer is well within
warranty for us to send a replacement holsterWe checked over the customer's email sent to us and noticed an agent had responded to them a few hours later requesting additional informationAfterwards, there was no response from the customerPlease make sure to reply to our agents so we can assist you furtherIf you cannot locate this email, check your spam or promotions email tab. Sincerely,

Thank you for reaching out to usThere was a clear miscommunication with the customerWe checked over our messages with the customer and they had provided our agents with the wrong order numberThus, the wrong customer information was pulled up and the wrong tracking information was provided to
the customerThe customer then provided the correct order number and package shows delivery at the shipping address the customer has provided on December 30, 2018, in Omaha, NE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12351978, and find that this resolution is satisfactory to meAlthough it wasn't a miscommunication what so everI was perfectly clear with what I required, it was perfectly clear that their intent was to get away with thisThe "out of goodwill" is just them trying to be a smart ***That just a signed that they still think that they're going to just do what they want to and it's not going to be a mistake for themI informed them that I'm not the one that's going to just be another countless victim of theirsThere's no telling how many times they've already robbed from others like this escpecially of how comformtable they were in trying to do soAs for the shipping cost I do agree with you, it was for a service that was provided since the beginningI thank you for your time and assistance in the matterYes I do accept this resolution and await the electronic refund of $for product purchase costThank you, ***

We're sorry to hear about your experienceOne of our agents have assisted you with a full refund out of good faith.Sincerely,Zizo

We're sorry for the experience you've received with Zizo! Please note that under Amazon guidelines and policies provided on Amazon's website, we as the Seller are allowed to charge a 20% restocking on all returns to cover the costs of quality checks and reshelving the item in our warehouseWe
understand you mentioned that your item was received damaged, however, we did not receive any messages from you in regards to the damage and was unable to assist you further with a refund or a replacement before the return had taken placeAs such, once the package was received by our returns department, they had assessed the restocking fees for the order. In this regard, we do understand your frustration, so in Seller Goodwill, we will go ahead and refund you for the total amount on the orderPlease give it 3-business days for the funds to reflect in your account. SIncerely, Zizo

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

We have a return policy that states all returns are processed in terms of store creditThis information can accessibly be found on our website located under "Return Policy," https://www.zizowireless.com/pages/returns-exchangeIn addition, our customer support team also mentions to customers that
all refunds are processed in terms of store credit in the returns instruction providedHowever, In good faith, we have provided the customer with a refund of $to their method of payment for order #100617.Sincerely,Zizo Customer Support

The customer received a replacement for the broken item that was receivedBoth tracking numbers are availableIf the customer now damaged the item they are more than welcome to purchase a replacement accessory for the item received broken

We're sorry to hear about your experiencesOur store policy is to provide a refund of store credit for all returns and this policy is easily accessible on our company Returns page and through the Returns instructions provided to you when your RMA was approvedAt this time, we will provide you with
a refund of the two items plus any taxes paid to your credit card in good faith.Sincerely,Zizo

As the customer has sent the item out of warranty, we are not liable to for the shipping to send the item back to the customerIf the customer would like their returned case, please send an email to our Customer Support Team at [email protected] with your name, order number, and a prepaid shipping label with tracking option for the itemonce we have received your prepaid shipping label and order information we will be able to provide you with your case. Sincerely,Zizo

I am rejecting this response because:On their website it says that they guarantee the protection of my phone from drops and they should be made to honor that guarantee if not it is advertisingReplacing the cost of the case doesn't help me pay to get my screen fixed because their product didn't live up to what they promised it would

I am rejecting this response because: None of my questions were answered by this Company and their response did not clarify if they will take back these phone cases. The search that was conducted was on Zizo's Website!, the results from that search on their site is what we ordered from. Are you really going to leave us with two phone cases that are the wrong ones? I want to clarify to the Revdex.com that I can show you all the E-mails that took place between us. There was a very large lack of response to most of my questions. I am not asking for anything but to receive what I ordered. How can that not be a fair resolution, it is the right thing to do. I was not aware of any 30 day return policy, nor was I informed until after the fact. Why is it so difficult to understand? Do you not believe me when I explain how we received the wrong cases? I will tell you that I am not in the practice of lying, why would I? Something happened when I searched on YOUR site or someone  there chose the wrong ones and sent them to us, and you can't understand that?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Our company does not provide nor advertise any warranty or reimbursements for physical damages to the phone itself. Although our cases are military grade dropped tested and certified, it is not indestructible. In addition, add-on items, which includes the tempered glass screens and holsters, are not...

advertised as military grade drop tested.Furthermore, depending on the situation that led up to the phone’s fall, its momentum, and its impact with the ground or another object, it is possible for the case, add-on items, and phone to sustain damages. In addition, added pressure applied to the case and phone when installed in certain situations can cause damaged to the phone. While having a case can add additional protection to a phone, it is not a foolproof way to prevent damages if a phone is dropped or a certain amount of pressure is applied by the customer. We can gladly provide the customer with any replacements to the add-on items and case if they are within the 30 Day Warranty. However, we cannot be liable for any damages sustained to the physical phone itself. In this case, we have provided the customer with information on how to return the item to the original seller they have purchased their item from for a refund as the item was not shipped through Zizo directly. Sincerely,Zizo Customer Support

In regards to the clip, the customer's first clip had broken a month out of warranty and was purchased through Amazon and not through our company website, Zizowireless.com. Out of goodwill, we provided the customer a 100% discount code and they just have to pay shipping and handling to receive a...

replacement. In regards to the earbud purchased, the customer ordered our single earbud headset instead of the dual earbuds headset. The customer received the single earbud but was unsatisfied because they ordered the wrong item by mistake thinking it was the dual earbuds. Our website product listing stated that the item was a single and not a dual. We gladly provided returns instructions so the customer can return the item for a store credit. On our website, our returns policy states that all returns will be given store credit. The customer was unsatisfied with this policy and wanted a full refund to their original payment account instead. Our customer support agent further clarified our policies and provided a link for their reference but the customer was unresponsive thereafter. No items were returned to Zizo's warehouse for a refund. Attached is the customer's order information showing the items they've ordered and the earbud's listing description on our website. Sincerely,Zizo Customer Support

Customer bought a phone case and did not like the shade of the blue color which was received. That is the blue shade of the product, and if the customer is unhappy with the product than we do accept returns within 30 days of the customer's purchase. Customer has refused to return the product/pay...

return shipping. That isn't under our store policy to cover the customer's return shipping due to dissatisfaction of their purchase.

Our holsters are not advertised as military grade
drop-tested and can sustain damage due to daily wear and tear and stress placed
on the holster. Our cases are military grade drop-tested however, it is not
indestructible. Depending on the situation that led up to the phone’s fall, its
momentum,...

and its impact with the ground or another object, it is possible for
the case and add-on-items to sustain damage.  
The customer received a Zizo case for their birthday and did
not have a valid Zizo order number with us. We are unable to process a
replacement case for the customer as they are not within warranty for their
case. We offered to provide the customer witha 
70% discount off a new case on our website, however, the customer wanted
a replacement free of charge. Once again, as we cannot verify the source in
which they purchased the case from and as the customer claimed they had
received the case nearly six months ago, they are out of warranty. We will
still extend the offer for any discounted cases or add-on items as a courtesy
but unfortunately, no replacements can be processed.
Sincerely,
Zizo Customer Support

We understand the customer had mistakenly purchased the Lifetime Product Warranty on [redacted] thinking it would apply to an order from [redacted] We have processed a full refund to the customer in the amount of $7.20.Sincerely,Zizo Customer Support

The customer placed an order for the case on May 4, 2017, and we have provided them Return Instructions on May 8, 2017, as they had mistakenly ordered the wrong case. Our Returns Department received their return on August 10, 2017, three months from their order date. Zizo has a 30 day warranty for...

refunds, exchanges, or replacements. Base on our return guidelines, the customer must send the item back to us before their warranty has expired, and this would be on June 4, 2017, as the warranty begins the day they placed their order. The customer stated they sent the case back to us on July 27, 2017 in our message exchange with them. The case was not received until two months after their Return grace period has ended. As the customer sent back the case to us out of warranty, we are unable to provide the customer with a refund or replacement of their case under company policies. We do apologize for the inconvenience however, Zizo reserves the right to adhere to our Return Policy guidelines while also maintaining Amazon guidelines, the channel in which the item was purchased through.  Sincerely,Zizo

Zizo Customer Support had requested a picture of the packaging which cannot be provided because the customer had thrown away the packaging. A screenshot of the full phone model number was also requested in order for us to assist the customer more. and determine the issue with the case not fitting. None of this information was provided. We had also told the customer they are able to return the item for a refund if they would like as they did not cooperate in providing us with the necessary information. Without verifying the case and phone model information, we were unable to provide a prepaid shipping label for the item. Thus, the customer had to pay for the cost of return shipping for the item. Without the customer's cooperation, we are unable to assist them any further. Sincerely,Zizo Customer Support