Zizo Wireless

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12212851, and find that this resolution is satisfactory to me

Customer bought the wrong itemReturned it to us used and in opened packagingOur policy states that opened, returned packaging will be subject to a deductionCustomer was unhappy about thatOut of good faith we offered them a replacement/exchange of the correct itemFree of costCustomer still unhappy and demanded a refundWe went ahead and refunded the item 100%It takes to hours to show up in their original payment methodCustomer then goes and files a Revdex.com complaint, even after their issue was resolved.Here is a screenshot from the customer in regards to their issue being solved

Zizo Customer Support has attempted to assist the customerWe believe the customer might have purchased the wrong case for their phone modelWe asked for additional information such as the picture of the case's packaging with item label and a screenshot of the customer's full phone model number, however, none of this information was provided to us Without the customer's cooperation we were unable to assist themThey are more than welcome to return the item for a refund.Sincerely,Zizo Customer Support

I am rejecting this response because: None of my questions were answered by this Company and their response did not clarify if they will take back these phone casesThe search that was conducted was on Zizo's Website!, the results from that search on their site is what we ordered fromAre you really going to leave us with two phone cases that are the wrong ones? I want to clarify to the Revdex.com that I can show you all the E-mails that took place between usThere was a very large lack of response to most of my questionsI am not asking for anything but to receive what I orderedHow can that not be a fair resolution, it is the right thing to doI was not aware of any day return policy, nor was I informed until after the factWhy is it so difficult to understand? Do you not believe me when I explain how we received the wrong cases? I will tell you that I am not in the practice of lying, why would I? Something happened when I searched on YOUR site or someone there chose the wrong ones and sent them to us, and you can't understand that?

We went ahead and processed a full refund to the customerSincerely,Zizo Customer Support

I am rejecting this response because:They straight out liedThey literally just sent me the refund meaning they did nothing until you intervenedI shouldn't have had to wait that long to get a refund for something that they falsely advertised and sold to me under pretenses knowing full well that it was useless

Thank you for reaching out to us! Unfortunately if the product is returned opened, damaged, and not in it's original condition i.ethe tempered glass returned was missing in the packageWe deduct a product damage and restocking feeWe apologize for the inconvenience. Sincerely,***

The customer is unhappy with the product and is more than welcome to return the product within the days of purchasing the productAll they have to do is follow the steps via this link:***Sincerely,Zizo Customer Service

Please refer to our Returns Policy: https://www.zizowireless.com/pages/returns-exchangeReturned products must be in their original unopened packaging without any missing contents or else it will be subject to a restocking fee.Returned products not in their original packaging with missing contents are subject to a minimum $USD restocking/S&H fee.Thank you

I am rejecting this response because: when I ordered the phone case from Walmart, you search your phone brand and modelMy phone model has an L after it, and what they sent me DIDNT! It is too narrow for my phone and the corners are straight where as mine are rounded! That is what came up, that is what I orderedNow, they are saying THAT I ORDERED THE WRONG THING!!!!!! They NEVER asked for a picture! They asked for a screen shot, which I don't know how to do, as, everything I do, is from my IPAD! NOT MY PHONE!!!! They never said they would give me a refund, just for ME to send it back and ME to pay for the shipping! Somebody messed up, when they advertised on Walmart, and NOW I am going to throw it away!!!!! I hope they are HAPPY that their customer paid them for something that they sent the wrong item to, and then they had to throw it away, BECAUSE they wouldn't do the right thing and send a prepaid shipping label!!!!!! Hope the $MADE YOUR DAY!!!!! NOW LEAVE ME THE HELL ALONE! I NEVER WANT TO HERE ZIZO EVER AGAIN!!!!!!!

Initial Business Response /* (1000, 5, 2016/08/01) */
Contact Name and Title: Rocky Batta
Contact Phone: XXXXXXXXXX
Contact Email: ***@zizowireless.com
Hello!
Thank you very much for reaching out to usWe reached out to the customer and have gotten this resolvedThe customer returned
the item - damaged, and we issued a refund days after the arrival of the productHowever, for some reason due to a Shopify Wed Developer issue - our refund failed(Proof can be provided)we provided this proof to the customer as wellWe had to manually go through the system and provide them a refundWhich was done
Thank you very much for reaching out to us!
Zizo(r) Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2016/08/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Got refund from them so I want case closed today thank you
Final Consumer Response /* (2000, 10, 2016/08/16) */

There was a technical error with the listing on our website, Zizowireless.com, for the single and dual headset We understand it is our mistake and we have since fixed itWe will go ahead and process a refund in the amount of $that the customer paid for the earbudThe customer had
applied a discount at checkout that reduced the original price of the item from $to $22.49. Thank you for your time.Sincerely,Zizo Customer Support

We're very sorry to hear about thatThe customer was provided with a replacement tempered glass screen at a 100% discount courtesy of our company and only paid the Shipping and Handling fees for the item which amounted to $There are no known defects with our iPhone tempered glass screens
According to our warranty located on our webpage, installation failures are not defectsWe have provided installation instructions conveniently on our website for all our customers in our Help CenterImproper installation of the tempered glass screen can yield dust and lint under the tempered glass screen which the customer mentioned was under their screenWe cannot be liable for the improper installation of the itemThe picture the customer had provided us of the issue does not clearly show any problems with the glass as it was out of focus and blurryFurthermore, as the item was ordered on a 100% discount we are unable to provide any replacements as 100% discounted items are not under our standard day warrantyWe can gladly provide the customer with an additional complimentary 100% discount off another tempered glass screen, however, we cannot replace it. Sincerely,Zizo

I am rejecting this response because: the items returned was not damage and even after restocking fee I still should get cash back so I like to them to keep the money and I like to place on files they are not a very good business if you half to do returnes thank you

At first contact, the customer did not provide us a valid
Zizo order numberAfter many messages from customer service agents requesting
an order number, the customer cannot provide us with a Zizo order number and
only expressed disappointment in our product and customer service
Further
database searches does not yield any results of the customer’s order
informationWithout the valid order number, we cannot determine if they had directly
purchased from Zizo or a reseller and we are unable to process a replacement or
refundWe have reasons to believe the customer had purchased from a reseller
unafiliated with Zizo unless otherwise provided with a valid Zizo order number
Our company does not provide nor advertise any warranty or
reimbursements for physical damages to customers’ phone itselfAlthough our
cases are military grade dropped tested in a lab, it is not indestructibleA
items, which includes the tempered glass screen, are not advertised as military
grade drop testedDepending on the the situation that led up to the phone’s
fall, its momentum, and its impact with the ground or another object, it is
possible for the case and phone to sustain damagesWhile having a case can add
additional protection to a phone, it is not a foolproof way to prevent damages
We can gladly provide the customer with any replacements to the aitems
and case if they are within the Day Warranty. However, we cannot be liable for any damages
sustained to the physical phone itself
Sincerely,
Zizo Customer Support

Unfortunately our policy states that the order will be fulfilled by the date of product arrivalSince we had over-sold the stock, we could only offer your a refund or an exchangeYou opted for a refundHowever, our policy does not state that we would be paying you an additional amount because
your order got cancelled with a 100% refund

Unfortunately, we aren't able to process a refund (after a replacement of the case is sent over) without having the items returnedWe have to pay a third-party to ship the product, hence why we aren't able to pay for S&H a third timeFurthermore, there is a 30-day Product Warranty/Return WarrantyBeyond that we also have to assume that this could have been product damage versus product defect

I am rejecting this response because:I have already done this but I still keep being told that I am wrong when all's it says on your site in the item description that it's for a Samsung Galaxy S red black and it says nothing about it being for an active but they want the serial number and that shows that it is for an active but that's not what it shows in item description when I ordered it and you want me to pay to send it back and wait till you guys receive it then supposedly I'll get the right one sent back to me then then I got to wait for that too that to me is not good business all I asked was for the correct case sent to me or my money back and I will send the wrong case back I have no use for it I would not keep it but everyone there wants to refuse everything that is asked so therefore if I can't get my money back or the right case sent back to me you will have a bad mark on the Revdex.com and everyone that I know in my area and surrounding will know not to order from you guys thank you for your time

Hello - this seems highly unusual coming from our companyWe would definitely like to follon this and make sure we get you taken care ofCould you please provide me with return tracking numbers with confirmation of delivery to our returns department, as well as your order ID number? We would
like to investigate the issue.Sincerely,Zizo Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12349135, and find that this resolution is satisfactory to me