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Zoll Lifecor Corporation

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Zoll Lifecor Corporation Reviews (50)

Complaint ID: [redacted]
We are responding to the letter we received dated 9/17/14 for the above complaint ID.
Mr. [redacted] is stating when he was being fitted with the LifeVest he inquired to the cost and was told by the representative they did not know. He was told by the representative if he...

needed help paying the bill to let him know. He called the representative when he got home and his brother was eventually told the cost was $35,000. His brother then read the Patient Agreement and it stated the cost was $3,000 and most insurances cover at 80%.
Mr. [redacted] claims he was misled by the representative whom stated he did not know the price and shouldn’t have to pay his contractual co-insurance from his insurance policy but wants ZOLL to refund him $484.
Due to the time frame in which a medical order is submitted, received by ZOLL, benefits verified and the patient is fit, does not leave time to inform patients’ of their potential out-of-pocket. Mr. [redacted] also should know what his deductible and co-insurance obligations are under his policy.
ZOLL cannot agree to Mr. [redacted] resolution for two reasons. The first is he has not paid any portion of his deductible and/or co-insurance. The second reason is he used the LifeVest for the period he is being billed. If his obligation is a financial hardship, we can send him an application for assistance to see if ZOLL can help him with his financial obligation.
Sincerely, 
[redacted]
ZOLL

+1

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Regarding a Zoll Lifevest billing nightmare.
In June of 2017 my doctor sent me home after replacing my defibrillator. He ordered a Zoll Lifevest as a backup in case my new defibrillator was unable to convert my heart rhythm. I had the vest for a week, and was ordered back into the hospital and eventually had a heart transplant two months later. The Vest was returned after one week, per request of the Zoll representative. The representative told me at the time of service that they did receive insurance authorization from Blue Shield 65 Plus.
In January, 2018, I received a bill from Zoll for $2221.35. I called Zoll and was told that was my responsibility of the total bill, which was $3670.00 (for one week and the thing was returned!) They told me to contact my insurance company. My insurance company told me originally my share (copay) was to be $12.06. Then they said the amount they paid was adjusted and now my responsibility was $361.92 (how can they just do that?) They told me to call Zoll and have them resubmit bill...
I received another bill from Zoll for $2221.35. I called and they said my insurance company never resubmitted the bill, and that I should call them back and find out what happened. I call Blue Shield three additional times and spoke with an Amy, a Perla, and an Ericka... Each one said they would call Zoll (a Marquisha Turner) and get to the bottom of this and then get back to me. No one did. I called Zoll again and was told they don't have a contract with Blue Shield and I was responsible for $2221.35 (very rude)
Next I received a letter from Zoll saying they were willing to give me 40% off of the 2221.35...and I should pay them $1332.81. This is ridiculous...I called them again and was told to call my insurance company. This back and forth has been going on for three months.
I feel I was mislead by the Zoll representative who originally got an approval from Blue Shield. My insurance is a Medicare HMO, and I have an approval from Blue Shield for this service, and it doesn't mention I might have to pay $2221.35 copayment for this vest I had for 5 days that never went off and was returned shortly after. I feel the service I received from Zoll while trying to resolve this issue was horrendous! I am still recovering from a year in the hospital and a heart transplant. This billing issue has been tough on me and I shouldn't have to deal with this while recovering from a transplant. I sent Zoll $25.00 to keep this from going to collections...and now I think they should adjust my bill to $0 and apologize for all the stress and inconvenience they have put me through.
Sincerely,
MCawley Z1831745

+6

Our Zoll sales representative met with my wife and I on the day I was discharged from the hospital and told us that my cardiologist had recommended the LifeVest devices in case of sudden death due to my 15-20% EF until I could get an ICD implant. We asked about cost and were told by the Zoll rep that our BCBS coverage approved the device and would pay the cost; she never disclosed the amount and we did not press her since we trusted that she was being truthful with us.

We received the device and garments and I began wearing it immediately. I started to get a rash a few days after wearing the LifeVest and Zoll sent me a new garment to try and further instructions for washing to prevent the rash. I saw my doctor and she noted the rash and put me in touch with a Zoll rep. Despite trying a number of different things (including med changes) to stop the progression of the rash, in to the 2nd month of wearing the LifeVest the rash had become oozing open sores over a large area of my trunk and my doctor advised me to stop wearing it because of the risk of infection. I wore the device for about 1 1/2 months. The Zoll rep encouraged me to keep the device as he was still researching options for me and I kept it for just over 2 months before returning it. The rash began to clear immediately after I stopped wearing the device and I eventually healed with minimal scaring.

During the time in possession of the LifeVest, I received a letter from my insurance carrier denying coverage for the LifeVest and received the first bill from Zoll for $3450 (for one month). We were floored at the amount and contacted the Zoll rep, citing that the sales rep told us our insurance had approved payment for the device. He indicated that this type of rejection was common and Zoll would work things out with BCBS. The bills for the 2nd and 3rd month eventually came in along with details I requested from BCBS on why the claim was denied. It was very clear that BCBS did not cover these devices. The total bill was now $10,350 for a device that caused me severe pain. I later had allergy testing done and found I was reactive to copper; that and combined with an allergy to propylene glycol (in several of my meds) was the doctors explanation for my severe reaction to the LifeVest device.

The Zoll rep eventually exhausted all appeals with the insurance company and I have been left with the bill. Now two years and three months later, I have received a letter indicating a 40% discount if the new balance of $6210 is paid by Dec 30.

We have been unable to contact anyone at Zoll to discuss other options other than paying the amounts noted. We are not unwilling to pay Zoll, just unwilling to pay the stated or discounted amount. Since their sales rep misrepresented the cost of the LifeVest and lied about our insurance coverage, we are only willing to pay 10% of the cost, basically what our deductible might have been. Because we wanted to return the device in the 2nd month but were advised by the Zoll rep to keep it even though it was not being used, we do not feel it is fair to charge us for the third month. We have be unable to find anyone at Zoll that will negotiate with us and calling the number on the statement takes us to a person only willing to setup a payment plan for the full amount. So we wait for this to go to collections, which may be foolish, but we hope to get representation on this matter as we were deceived by Zoll’s representatives.

+5

Gary, I intend to find an attorney who will bring some justice. Maybe we need some kind of a cohesive group of victims to organize. I sure can't afford a lawyer. Zoll took all my money.

How can my wife and I get someone to represent us, cause we too were deceived and now we are in collections?
Please can anyone help...

Review: I was miss lead by this company,was told when I was in the hospital that my insurance approved a life vest for me. after I was home a day I found I could not wear it , called Zoll Co and seat it back. Now they want me to pay because insurance did not approve it.They miss represented there company and lied to me. I had others in my hospital room who heard them say the vest was covered at 100%. I spoke to them and the insurance co. they did not even contact the insurance co untill I left hospital. Zoll and the hospital both lied to me .I was in the hospital March 13, 2015 with heart issue, now the hospital tells me they had nothing to do with Zoll coming into my room to sell me this product. So I,m quessing anyone is allowed to wander the halls.Desired Settlement: For them to dropped all charges on a product I do not even have it was returned to them within a week of me leaving hospital. I do not want my credit ruined by this .

Business

Response:

May 17, 2016Revdex.com of Western Pennsylvania 400 Holiday Drive Suite 220 Pittsburgh, PA 15220Complaint ID: [redacted] Dear Ms. [redacted]:We are responding to the letter we received dated 5/4/16 for the above ID number.The consumer feels our ZOLL representative did not provide sufficient information regarding potential financial obligation he may incur while being protected by the life vest. The consumer is asking ZOLL to accept his insurance carrier s appeal denial and adjust his balance to $0.We have completed our investigation into the complain stated, in-your letter. We were unable to verify whether or not the ZOLL representative communicated the information stated. However, due to your negative experience we are going to adjust your account balance as a courtesy to you.Sincerely,ZOLL

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

+4

Review: Lifevest was strongly recommended by cardiologist after bypass surgery due to severity of heart condition. Was told repeatedly insurance would cover. Insurance started denying claims almost immediately zoll filed appeal whichwsd denied months later. Called zoll tpld them to take back I couldn't afford 3500 a month for it. Rep insisted I keep it and they certainly would get insurer to cover. zoll filed a second appeal in december but filled it too late it had to be within 6 months of surgery (6/28/15) I contacted them in early december about refiling, its not my fault. I did send the unit back early as I was totally worried about getting stick with bill. I just received a 13,800 dollar bill due now. My cardiologists were willing to assist they said. I'm feeling like they knew all along I would get stuck with a huge bill that I cannot afford to pay. This is my last option, I would like help with this awful issue

Business

Response:

ID: [redacted] Dear Ms. [redacted]ZOLL is responding to the letter received 9/30/16 for the above ID number [redacted].The consumer has claimed he was repeatedly advised, by ZOLL representatives, insurance would cover the cost of the LifeVest. The consumer’s insurance carrier has denied all claims and appeals, submitted by ZOLL, on behalf of the consumer. Additionally, the consumer believes ZOLL had prior knowledge of the large bill he would receive. The consumer advised a call was placed to ZOLL to return the LifeVest, due to a concern of possible financial responsibility, and was told to keep vest due to ZOLL being certain we would get insurance to cover the cost of the LifeVest.ZOLL has taken the consumer’s concerns seriously. ZOLL has completed their investigation of the concerns outlined in the consumer’s statement. Part of the investigation involved a detailed review of internal account memos, listening to call recordings and written correspondence from the consumer’s insurance carrier.ZOLL was unable to validate the consumer’s claim of ZOLL misrepresenting the financial obligations associated with the LifeVest. However, after reviewing the consumer’s account, ZOLL feels the representatives who handled the consumers concerns did not provide the customer service ZOLL strives to deliver.Due to the consumer’s negative experience, ZOLL has adjusted the account to reflect a $0 balance, as a courtesy.Sincerely,Paul C[redacted] ZOLL

+3

Review: Fitted for a life vest that I never requested after Congestive Heart Failure. Was told that doctor recommended it. But was never told that by actual doctor. That doctor is no longer affiliated with the hospital. My insurance paid $13,677.00 for the life vest. I was never administered or in need of the shock treatment but the ILL FITTING vest kept going off prematurely. Received a bill a year AFTER I had returned this uncomfortable, defective product. See FDA Complaint with ZOLL LifeCor that later changed their name to ZOLL. I received an enormous bill over $1,500. I made a deal to pay the bill in $50 increments. I was going thru things and noticed on the ZOLL bill that even though I was consistently making (through my banking automatic ACH checks) payments--the bill would go down a few dolloars ($3) not $50 or not go down at all, but rather hovered around the same amount. Called ZOLL spoke to at least three rude Customer Service Reps asked to speak with a supervisor. Asked for an itemized bill and statement of payments they received and what they had filed with the Insurance. To Date NONE OF THIS HAS BEEN RECEIVED. Only Demands of Payments. I asked them to do the math and just from May to September and see how this is a scam...In May I had a balance of $1458.30 - $200 = 1258.30. These are my June/July/August/September payments since May. This has been going on months before May 2016...I just happened to start calculating for MYSELF and asked them for a corrections. Well before this time all CHARGES were in and all insurance payments made. They scam seniors and unsuspecting patients in getting the device and later in collecting payments. I will no longer be ONE of their VICTIMS. I am asking for PAYMENT forgiveness before I file other complaints with other Consumer Agencies that can bring this more to the public or more light to this. I even asked for a %25 reduction (settlement) in the True Balance not the deceptive balance. Nothing has worked. Besides filing additional complaints, this will die a Slow Death (like me) in Collection before I'm further taken advantage of. Since June 2015 my bank history shows that I have paid them $792.10.Desired Settlement: For ZOLL to send me a $0 balance owed since they have collected nearly $14,000 for a device that only brought me discomfort and pain and one that they themselves are being investigated on.

Business

Response:

Complaint ID: [redacted] Dear Ms. [redacted]:ZOLL is responding to the letter received 9/21/2016 for the above ID number [redacted]The consumer stated the LifeVest was improperly fit, causing frequent alarms to sound in error. The consumer also stated she was dissatisfied with the ZOLL representatives she spoke with, regarding her concerns with the financial obligation associated with the LifeVest.ZOLL has taken the consumer’s concerns seriously. Part of the investigation involved a detailed review of internal account memos, listening to call recordings and direct discussions with ZOLL representatives.After the initial fitting, the consumer made ZOLL aware of the loose fitment, due to a change in the consumer’s weight. ZOLL sent a replacement garment upon notification as a solution to the consumer’s concerns. In regards to the consumer’s financial obligation, a phone discussion took place on October 14, 2015, during which ZOLL and the consumer entered into a monthly payment agreement. The consumer honored the payment agreement for four (4) months. However, after reviewing the consumers account, ZOLL feels the representatives who handled the consumers account did not provide the customer service ZOLL strives to deliver.ZOLL has completed their investigation of the concerns outlined in the consumer’s statement. Due to the consumer’s negative experience, ZOLL has adjusted the account to reflect a $0 balance, as a courtesy to the consumer. Sincerely, Paul C[redacted]ZOLL

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Ms. [redacted]: Thank-you for a speedy resolution. It is much appreciated. I tried to send correspondence to[redacted] in acceptance and that link does not work. Do I understand you will be handling correspondence to them from this point?

Review: The life vest was authorized by my Cardiologist because Medicare insists on the use of the life vest before surgically inserting a defibrillator. I called the company several times because the vest was extremely problematic!

It often went-off during the night, it didn't fit properly, and it was stress provoking. My wife laundered it correctly, and the representative came to assist, but nothing worked. After a short time I asked the company to take it back, they did not. It was hardly used because it was more of a disturbance than my heart condition.

When I was called to pay the bill I paid the amount asked for. Yesterday I received another bill for more money in the amount of $757.39.

I understand my complaint is two-fold, or you could say, a never-ending nightmare dealing with this company. I will call them tomorrow, but this should not be forced on anyone, especially when they have a heart condition!Desired Settlement: Since I was told what to pay and I paid that amount Life Vest needs to adjust this bill immediately. I feel victimized by this company.

Business

Response:

Complaint ID: [redacted] Dear Ms. [redacted]:We are responding to the letter we received dated 5/23/16 for the above ID number.The consumer feels ZOLL was not helpful assisting all the problems associated with the Life Vest. The consumer stated he asked ZOLL to take the Life Vest back and it was not done in a timely manner. The consumer had his wife and a ZOLL representative wash the Life Vest. After the laundering of the Life Vest, the Life Vest still did not fit properly. The consumer stated he hardly used the Life Vest, and it was more of a hindrance then a sense of relief. The consumer is asking ZOLL to accept his payment he made on February 16, 2016 in the amount of $324.59 as payment in full.ZOLL has taken your concerns seriously. To ensure a thorough review of your concerns, I had to involve other areas of our business to research why the equipment did not fit properly. Unfortunately our device is not manufactured to fit comfortably for every patient who wears it; but every best effort is made. Our device was created with the main purpose to save lives and this is the function of the Life Vest.We have completed our investigation into the grievance stated in your letter. We were able to verify the payment made on February 16, 2016 was accepted as payment in full. One of our ZOLL representatives spoke with the consumer on May 23 016 and advised him that the adjustment was completed. The statement was sent out in error. The patient has no balance owed to ZOLL.Sincerely,Barry H[redacted]ZOLL

Review: On 11-8-2015 I was admitted to the hospital ([redacted]) in my local area. I was given a stint in my heart I was there 5 days. On the 10th I was advised that a representative from Zoll was in to talk to me about a Life Vest. I do not remember his name but he said my Doctor advised them that I was to be fitted for this vest, I was not advised by my Doctor about this until after he arrived. The Doctor did not say I had to wear it. The salesman, my wife and I talked awhile and he explained the procedure to me. I advised him that I only had Medicare. He told me that they would only bill Medicare, and I would not be responsible for the difference. I told him this a couple time and he kept saying that not to worry, and If I did receive a bill for the difference then I was to write on the statement that I was only covered with Medicare and they would take no further action. On 6-18-2016 I recd a statement from Zoll saying I owed them $2225.26 and I was to pay it. I wrote on the statement as directed that I only had Medicare. I also attached a short Letter with the statement explain why I did not owe the Money to them. I did no hear from them Untill I recd another Statment dated 7-12-16 again I did the same and added to a copy of the original letter sent to them, again stating that I did not owe the Money. Some time after I found out that they were calling me wife and to collect the money, The said they did not have my Phone #. I called them and I was given a case # and a telephone Number to call again. I called the number and after giving the case # I recd I was talked to a gentleman and I again explained the reason I do not owe the money, he said ok and The would get back with me I advised him that any further contact would be through the mail, said ok. I have no heard from them. I recd a total of 3 statements from them so far. I have since then contacted legal Aid in my county for assistance as to my rights. The sent me the information and I am waiting to hear Back From Zoll as of this date 8-30-2016 I have not. I was advised by The Legal Aid to look into an attorney, To which I cant afford, but will try. If necessary I have contact and billing statements. Case # is [redacted] and phone # is ###-###-#### Ext [redacted]. Thank you for your time and do hope this gets settled. My opinion is that the sales man lied and he just gets his commission or the company seems to not care about there reputation as I have seen in earlier cases from your web site.Desired Settlement: No further contact ,billing and any other procedure to collect this date.

Business

Response:

Complaint ID: [redacted]Dear Ms. [redacted]:ZOLL is responding to the letter received 8/30/16 for the above ID number [redacted].The consumer feels deceived and is unhappy with the practices of the agent representing ZOLL. The consumer stated he was told by the ZOLL representative there would not be an out-of-pocket expense. The consumer stated he called on several occasions and was unable to receive help with his financial obligation associated with the LifeVest.ZOLL has taken the consumers concerns seriously. ZOLL has completed their investigation of the concerns outlined in the consumer’s statement. Part of the investigation involved a detailed review of internal account memos, listening to call recordings and written correspondence from his Insurance Carrier.ZOLL could not definitively validate the contents of the verbal conversation, with the ZOLL representative, misleading him to feel he would not have to worry about his financial obligation. However, after reviewing the consumers account, ZOLL feels the representative who handled the consumers account did not provide the customer service ZOLL strives to deliver.Due to the consumer’s negative experience, ZOLL has adjusted the account to reflect a $0 balance, as a courtesy to the consumer.Sincerely,Barry H[redacted]. ZOLL

Review: I had a triple by-pass in November of 2015. Before being released I was told that I was going home with the Zoll Life vest. I was told the insurance company covered the cost completely. I was also told that I would be monitored all the time, and if they saw a problem I would be contacted. They take advantage of the fact that I was very vulnerable and scared. so, the thing was a pain from the beginning,. it beeped anytime the badly made vest curled up. this caused major anxiety as I was waiting for the thing to zap me. I wore it for less than 3 weeks and finally noticed that it was not being monitored at the hospital. my wife called them and said we didn't want it any longer and they insisted we were not to send back until the doctor's appt. we did send it back , barely used, and they had the nerve to charge us $6200.00 which the insurance company paid half. I think they should be pleased that they got that. I have called, and sent emails to their customer service rep and I got the emails back saying that the email address could not accept any more emails. this company needs balance our account to zero. they got the 3100 ,00 they should be happy. I had open heart surgery, was in IC unit for 2 days. and my bill was 500.00. I am not sending them anything.Desired Settlement: balance the bill to zero and be happy they got what they got. and someone should look into their sales pitch. it is all crap.

Business

Response:

Complaint ID: [redacted]Dear Ms. [redacted]-VVe are responding to the letter we received dated 7/1/16 for the above ID number.The consumer feels ZOLL was not helpful assisting all the problems associated with the Life Vest. The consumer stated he asked ZOLL to take the Life Vest back and it was done in a timely manner. The consumer stated he was advised he would have no out of pocket expense. The consumer stated he hardly used the Life Vest, and it was more of a hindrance than a sense of relief. The consumer is asking ZOLL to accept his insurance payment made on 12/18/2015, 02/19/2016, 03/11/206, and 04/01/2016 totaling the amount of $6,200.00 as payment in fullZOLLhas taken your concerns seriously. To ensure a thorough review of your concerns, I had to involve other areas of our business. Our device was created with the main purpose to save lives and this is the function of the Life Vest.I have completed my investigation into the consumer's grievance. I was able to verify with the consumers insurance company (Reference # [redacted]) that dates of service 11/24/2015, 12/24/2015, 01/24/2016 processed correctly and the balance of $4,650.00 is owed by the consumer. I was unable to verify whether or not the ZOLL representative communicated the information stated. However, due to the consumer's negative experience, I have adjusted the account balance to $0 as a courtesy.Sincerely,Barry H[redacted]ZOLL

Review: On May 23, 2016 my wife was in the hospital for a heart procedure. While waiting for the Doctor to visit her afterwards a representative for Zoll Life Vest entered the room and said his name was Tye and starting telling us she needed this vest. After some time I realized he was not from the hospital and asked if he was a salesman and he said yes. He stated “don't worry the vest would be covered by insurance”. I asked him to leave.

After speaking with the Doctor he recommended the vest and Tye re-entered the room. Once again he kept saying don’t worry the cost will be covered by your insurance. I told him what insurance I had and that if it was more than the normal co-pay $100 to $125 dollars we could not afford it. I also told him if it was more than that he would have to stand good for the rest. Again we were assured not to worry it would be taken care of. We agreed. A nurse from Zoll came fitted the vest and again when questioned said it would be covered.

We received a bill for $880.47 in June. I called them told them we were lied to and deceived by their representative and this is not the way to do business. The supervisor said she would see what could be done about the bill. They sent us an application for assistance with the bill. This was absurd. We returned the vest.

Today August 29, 2016 we have received another bill for $880.47. Called and spoke to a supervisor who said they would lower the bill to $570.00. This company lies and deceives the customer and is appalling with their business practices and seems to be preying on seniors.

They know I was lied to and still want money.Desired Settlement: We never would have consented to the vest and want the bill voided.

Business

Response:

Complaint ID: [redacted]Dear Ms. [redacted]ZOLL is responding to the letter received 8/29/16 for the above ID number [redacted].The consumer feels deceived and is unhappy with the practices of the agent representing ZOLL. The consumer stated he was told by the ZOLL representative there would not be an out-of-pocket expense. The consumer stated he called on several occasions and was unable to receive help with his financial obligation associated with the LifeVest.ZOLL has taken the consumers concerns seriously. ZOLL has completed their investigation of the concerns outlined in the consumer’s statement. Part of the investigation involved a detailed review of internal account memos, listening to call recordings and written correspondence from his Insurance Carrier.ZOLL could not definitively validate the contents of the verbal conversation, with the ZOLL representative, misleading him to feel he would not have to worry about his financial obligation. However, after reviewing the consumers account, ZOLL feels the representative who handled the consumers account did not provide the customer service ZOLL strives to deliver.Due to the consumer’s negative experience, ZOLL has adjusted the account to reflect a $0 balance, as a courtesy to the consumer.Sincerely,Barry H[redacted]. ZOLL

Review: I overpaid Zoll for my husband [redacted]s life vest by $100. I originally talked to Marco on 12/9. No refund was issued. I called again on 1/20. She was going to call me back that day. Nothing. I finally got the supervisor Paul C[redacted]. He said the $100 check would be cut on 2/4/16, and that if I didn't receive it by 2/12/16, I should call him back. I have called two more times, and I still don't have the refund. I called him again this morning, but his voice mail was full, and I couldn't leave a message. I left a message with the billing department this morning. They have still not called me back. It is not like I am asking for thousands of dollars. I just want the $100 we overpaid.Desired Settlement: I want the $100 check overnighted via FedEx or UPS immediately. I have waited almost four months, and I think it is a reasonable request.

Business

Response:

Complaint ID: [redacted]Dear Ms. [redacted]:We are responding to the letter we received dated 3/4/16 for the above complaint ID. Mrs. [redacted] stated they have been waiting for a refund for four months.The check was issued and mailed to Mr. [redacted] today via express mail. The tracking number is [redacted]. Mr. [redacted] should receive the check no later than Monday. We did reach out to Mr. [redacted] to provide this information but had to leave a message.ZOLL is sorry Mr. [redacted]'s refund did take longer than normal to process. We hope Mr. [redacted] is satisfied with the resolution. If you have any questions I can be reached toll free at [redacted].Sincerely,Jamei C[redacted]James C[redacted] ZOLL

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have been trying to get my billing issues resolved since 8/30/15 to no avail.

Review: The Zoll LifCor representative did not explain the cost of the lifevest equipment. My Doctor stated that I could not be released from the hospital without the lifevest equipment, I asked was the Lifevest covered by [redacted] and the Doctor said yes, the doctor said that approval had to be grant first, and it was. The Zoll representative came in and gave a preview of how to use the equipment. My brother and I asked the representative how much does the Lifevest cost and the representative said he did not know and that if we ned ed help paying the bill just let him know, he gave us his contact information. When I got home I called the representative to inquire more questions about the Lifevest and again ask the price, and he stated once more that he did not know, my brother asked to speak with him and after a long conversation the representative said the Lifevest cost $35,000.00. After his statement we felt that we were misled by the Doctor and the representative. I felt devistated, ove night my brother read the borchore and it stated the the patient would rent the ddevice a month at the time and the it would cost $3000.00 and the insurence would pay 80%. I finally received the bill for $1384.00 which was outragious because the billing office person said that I had a $5000.00 deductible. I request that the company tell the customer the total price, dedutibles and fees up front before giving the equipment to patients.Desired Settlement: Since I was not told about the price and deuctible up front I request $484.00 in refund.

Business

Response:

Complaint ID: [redacted]

We are responding to the letter we received dated 9/17/14 for the above complaint ID.

Mr. [redacted] is stating when he was being fitted with the LifeVest he inquired to the cost and was told by the representative they did not know. He was told by the representative if he needed help paying the bill to let him know. He called the representative when he got home and his brother was eventually told the cost was $35,000. His brother then read the Patient Agreement and it stated the cost was $3,000 and most insurances cover at 80%.

Mr. [redacted] claims he was misled by the representative whom stated he did not know the price and shouldn’t have to pay his contractual co-insurance from his insurance policy but wants ZOLL to refund him $484.

Due to the time frame in which a medical order is submitted, received by ZOLL, benefits verified and the patient is fit, does not leave time to inform patients’ of their potential out-of-pocket. Mr. [redacted] also should know what his deductible and co-insurance obligations are under his policy.

ZOLL cannot agree to Mr. [redacted] resolution for two reasons. The first is he has not paid any portion of his deductible and/or co-insurance. The second reason is he used the LifeVest for the period he is being billed. If his obligation is a financial hardship, we can send him an application for assistance to see if ZOLL can help him with his financial obligation.

Sincerely,

ZOLL

Review: I was instructed prior to leaving the hospital by the administration that I had to wear what they called a life vest. issued by the Zoll company out of Pittsburgh, Pa. I was fitted with the life vest by a member of the Zoll company and advised by her that I had to wear the vest 24 hours a day 7 days a week. On the 4 day of wearing it I started getting a burning feeling on my back, Upon removing the vest I discovered two burn marks and developed a rash marks on the left and right side of my back between my spine and shoulder blades. at this point I discontinued the use of the vest and made and appointment with my family doctor to seek treatment for the burns and rash that had developed.Desired Settlement: The vest I was issued had real problems and needs to be retested so the next person who is told they have to wear it does not end up with the same issues, Where I had to seek extra medical treatment from my family doctor to resolve the one the vest had given me.

Business

Response:

July 22, 2014

Review: My Cardiologist prescribed a ZOLL, K0606 AED Garmet w/Electrical Analysis, after a surgical procedure. The garment was provided to me and fitted by ZOLL Representatives immediately upon my return to hospital room from recovery. I do not recall their visit or instructions for use. After hospital discharge to home, I experienced many erratic and false alarms that resulted in much concern about my actual health condition. I contacted their Technical Support by telephone for assistance on several occasions but we were never able to stop the erratic false alarms. I complained to their Customer Service Department and they sent a specially designed postal container to return the device which I did.

ZOLL has billed and received a $2,137.63 payment from my Insurance Company for a defective product and service. For over 120-days they have continued to invoice me for a $545.32 co-pay in spite of my many telephone calls and written complaints about the device and service.Desired Settlement: Stop monthly invoices to me for $545.32 for a returned defective product and service.

Review: Zoll sent me a cardiac monitor vest to wear as ordered by my doctor. I almost immediately broke out in a rash. I called my doctor and he said to send it back, which I did. Zoll has sent me monthly bills trying to collect $559.03. Every month I call and speak to a customer representative, and every month they tell me that the case has to be reviewed by a supervisor. This has been going on since May 2015. I just received another bill today (October 13, 2015). I don't want my credit to be damaged. The fact remains that I could not wear Zoll's vest, and I don't believe I should be charged for it.

Thank You,

[redacted] Jr.Desired Settlement: I wish not to pay for a cardiac vest that I could not wear due to an allergic reaction.

Business

Response:

Complaint ID: [redacted]Dear Ms. [redacted]:We are responding to the letter we received for the above complaint ID. We apologize for the delay in responding to this matter.Mr. [redacted] originally contacted our office on 10/14/15 regarding his concerns with his account. On 10/19/15 we responded to Mr. [redacted]’s concerns. We informed Mr. [redacted] that his account balance would be adjusted to zero. This did not occur at the time the letter was sent resulting in Mr. [redacted] receiving another statement in error. We have updated his account as of 11/12/15 to reflect a 0 balance.We hope this addresses Mr. [redacted]’s concerns regarding his account. If you have questions I can be reached at ###-###-####.Sincerely,James C[redacted]

Review: A vest was ordered by an attending physician and returned to his office unused the next day. I am now being billed for $545.32, the balance after approved insurance. This vest was not asked for, refused and taken back to the prescribing physician. We called the company and tried to explain that we did not have this unit, did not use this unit and returned it before 18 hrs to the prescribing physician. The customer service rep said too bad, you have to pay for it. He kept trying to explain that we never had it or used it. They were very nasty and threatening. They have now collected $2,726.58 from insurance for a unit that was returned and are asking for $545.32 more. We did not ask for this unit, did not accept this unit and promptly returned the unit.Desired Settlement: I want a full refund to the insurance company and the balance eliminated.

Business

Response:

Review: Attn: Research

My husband, [redacted] was mislead to receive equipment from Zoll LifeCor. The Senior Territory Manager, Harris L[redacted] informed my husband that the equipment was 100% paid for and that there would be no cost to him. We specifically told Harry L[redacted] that we did not want the equipment if there was a cost.

After much persuasion that the equipment was indeed at no cost, my husband accepted the equipment. Harry L[redacted] did not tell us that he would be filing a claim against our insurance and if he had told us the truth, we would have called the insurance company to verify if there was a deductible.

After receiving a bill for $850.00, My husband called Harris L[redacted] and Harry L[redacted] told my husband not to pay the bill and that it would be taken care of.

Several months past and the bill kept coming with the $850.00 balance. Harry L[redacted] kept telling my husband the same information. My husband returned the equipment back and refused service.

Now, when we call Zoll LifeCor they are saying that we do not owe them anything, but that we must deal with [redacted] about the balance. After many calls, several complaints, no one will assist us with waiving the cost. Therefore, this complaint is because of a breach of contract because of the misleading information provided to us by Harry L[redacted].

We can not afford to pay $850.00. Harry L[redacted] indicated that we need to request help for the payment, which is unfair because he told us that there was no cost for the equipment.

I have called back and forth to Zoll and [redacted] and no one will assist or keep referring me back and forth to Zoll and [redacted] with no resolution.

This bill has gone into collections because we cannot afford to pay $850.00.

I will like someone to call me about filing a consumer complaint against Zoll LifeCore and Harry L[redacted] for misrepresentation and falsification of information.

Now I am being told by [redacted] that the $850.00 is a deductible for the 2015 benefit of my insurance. However, since we never was told that our insurance would be filed in 2014 or 2015, we are victims of misrepresentation of information. We can not afford to pay $850.00.

Thank you.

care of [redacted] Account# [redacted]

Invoice #[redacted]

Phone: ###-###-####Desired Settlement: We want to Zoll Life Ccor to waive the Costs of $850.00 for misleading us with false information. Zoll need to pay [redacted] which is their billing company the $850.00 charge to my husband after he was mislead.

Harry L[redacted] needs to be held accountable for lying to a sick patient that was vulnerable in the hospital and told that there was no costs. He DID NOT explain that an insurance claim would be filed at all.

Business

Response:

Complaint ID: [redacted] Dear Ms. Palmer-Edwards:We are responding to the letter we received for the above complaint ID.In the complaint the complainant states they were informed by the ZOLL representative the LifeVest was paid at 100%, there was no cost to them, after much persuasion there would be no cost they took the LifeVest, they were unaware their insurance was going to be billed, after speaking the ZOLL representative about the billing they received they were told not to worry about the bill as it would be taken care of and received this same information when they called the ZOLL representative when they reached out after every billing.ZOLL has investigated this complaint. Based on our investigation, we have concluded our representative did not commit to the patient and/or his spouse the insurance company would cover the LifeVest at 100%. The patient agreement signed by the patient indicates their insurance company will be billed for the LifeVest rental and the patient is responsible for any deductible and/or co-insurance or the full cost of the rental if the insurance company does not pay.Medical cost sharing is based on the insurance policy chosen by the patient/member. The complainant started service in late 2014 when his deductible and/or co-insurance had beensatisfied for the year. The date of service in question is for his deductible and/or co-insurance for calendar year 2015 which started his cost sharing obligation over in the new calendar year.The complainant’s resolution is for ZOLL to pay [redacted] for their deductible and/or coinsurance as defined by their medical policy/contract with their insurance carrier. Although we acknowledge the complainant’s dispute, we do not agree with his resolution. At ZOLL Services LLC we take pride in delivering quality healthcare services to our patients and healthcare partners.Please contact me toll free at ###-###-#### if there are any concerns I did not address.Sincerely,James C[redacted]ZOLLEnclosure

Review: I have been billed $550.77 for a [redacted] W/elec analysis, which I did not ask for and was not able to use.

When being released from the hospital in August 2014 after treatment for a heart condition the hospital staff told me that I needed the [redacted] vest. The woman who gave me the vest and showed me how to use it said that if it doesn't work for me that I should return it. I wore the vest home from the hospital, but it restricted my breathing so I could not use the vest. When I got home I packaged the vest as per instructions and returned it.

Medicare has paid $2,709.79 for something that I could not use, and now you are asking me to pay $550.77 more, for something that I could not use.

The hospital staff did not check to see if the vest was covered by my supplemental insurance, but they insisted that I needed the vest to be able to return home. Moreover, my Advanced Directive says do not resuscitate, so I have no idea why the hospital staff insisted that I wear the vest.Desired Settlement: I want Zoll to stop billing me for something I did not ask for and that I could not use.

I found a web site with 25 complaints against Zoll that the Revdex.com might want to look at. Address below.

http://www.[redacted]

Business

Response:

Complaint ID: [redacted]Dear Ms. [redacted]:We are responding to the letter we received dated 12/2/15 for the above complaint ID.Mr. [redacted] states in his complaint that when he was given the LifeVest he was told if it did not work for him he should return it, he wore the LifeVest home then immediately packaged it up and returned it, the hospital staff didn’t check to see if his supplemental insurance would cover it and he had DNR so he is unsure of why the hospital insisted he wear the LifeVest.We are responding to Mr. [redacted]’s issues around the billing he has received. First Mr. [redacted] says he was informed if the LifeVest did not work for him he should return it. The information Mr. [redacted] states was given to him is not incorrect. If he feels the LifeVest doesn’t work for him or won’t work for him he has the right to return the LifeVest. However, Mr. [redacted] did not return the LifeVest as soon as he got home from the hospital.According to our records, Mr. [redacted] wore the LifeVest from 8/13 - 8/16/14. The LifeVest was not received back in our facility until 8/27/14. We did submit a bill for Mr. [redacted]’s coinsurance to his supplemental/secondary insurance carrier. Our records indicate when we contacted them regarding his claim, they stated he has no out-of-network benefits and was responsible for the balance.ZOLL cannot agree to Mr. [redacted]’s resolution of stopping the billing to him. ZOLL is willing to work with Mr. [redacted] and have several options available to try reaching a resolution.Sincerely,James C[redacted] ZOLL

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Description: HOSPITAL & MEDICAL EQUIPMENT & SUPPLIES

Address: 121 Gamma Dr., Pittsburgh, Pennsylvania, United States, 15238

Phone:

9011 0 0
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