Zoll Lifecor Corporation

Review: On october 30th and 31st I had to heart attacks on saturday the 1st of november the zoo representative came to fit me with a life vest I ask the insurance representative if this was cover by my insurance carrier blue cross to which she replied I wouldn't be here unless it was pre approved I sign papers but I was still under medication from my surgery and no one explained to me the cost that I was actually going to incurred on monday I call my insurance carrier and zoll corporation to find out the cost of the vest and if I had to pay anything to which I was shocked to find out the price of the vest was $3370.00 which I was responsible for 30% right away I call roll to see what I had to do to send the vest back and I did sen it back within 2 days after all this I found out that the insurance paid $ 2891.54 and I was liable for $867.46 on december 13 I received a bill from zoll for that amount which cost me a lot off stress and they said I was responsible for that amount since is a 30 day rental I tried to reason with them about this but it didn't do any good I n good faith as soon as I found out that I had to pay to which the zoll representative didn't say anything to me about my cost or that it was a 30 rental when I got it and in good faith I return it as soon as I found out and I sign papers still drug up and afraid for my life they are taking advantage of the law that I sign the contract Also I like to add that in the future there representatives give more information to there clients verballyDesired Settlement: I feel there representative don't give you sufficient information about all this beforehand either because there not allowed or they forget. yes I sign a contract without reading because I am in the hospital drug up and not given sufficient verbal information to make that decision since I send it back after only 2 days and the insurance paid $ 2891.54 cents THEY SHOULD ACCEPT THAT AS FULL PAYMENT.PS 98% percent of people that don't were it live and 98% of those that do live

Business

Response:

Complaint ID: [redacted] - [redacted]Dear Ms. [redacted]We are responding to the letter we received dated 12/31/14 for the above ID number.Mr. [redacted] feels our ZOLL representative did not provide sufficient information regarding potential financial obligation he may incur while being protected by the life vest. He also stressed concern he was under the influence of medication when he signed the patient agreement. Mr. [redacted] is asking ZOLL to accept his insurance carrier’s payment, as payment in full; and discount his out of pocket expense of $867.46.After a thorough account review, Mr. [redacted] has contacted ZOLL on three separate occasions to discuss his outstanding balance; and advised he wore the vest for 2 days and we billed his insurance for a full month.At no time during his phone conversations did he mention being under the influence of medication when asked to sign the patient agreement. In addition, we provided Mr. [redacted] with information regarding our patient assistance program during all three discussions. He refused to fill out the application each time.ZOLL cannot agree to Mr. [redacted]’s resolution for the following reasons:• Mr. [redacted] should know what his insurance deductible and co-insurance obligations are under his insurance policy. Due to the time frame in which a medical order is submitted and received by ZOLL, we verify benefits and the patient is fit, time does not permit ZOLL to inform patients’ of their out-of-pocket expense.• Mr. [redacted] used the vest for the period he is being billed.• Mr. [redacted] signed a patient agreement which includes the following, “I have been provided, had the opportunity to ask questions about, and therefore understand the agreement between ZOLL and me, which includes consent to use device, training and data use, patient responsibilities and financial assignment of benefits.”If his obligation is a financial hardship, we can send him an application for assistance to see if ZOLL can help him with his financial obligation.Sincerely, [redacted]ZOLL

Review: I was recommended a Zoll Life Vest from the hospital be for I could go home, I informed them that I don't have internet service by my home so it could be regulated be the company.I first used the vest at the hospital on February 19 the vest was not working right there. nurses would have to come in and a just the vest to stop it from beeping, the Nurses didn't know why it was going off when the hospital monitor was say I was just fine, so he did some adjusting of it, and still was going off. has gone off several times after that at the hospital. On the 20th before the hospital sent me home the doctor that recommended the vest came in and I informed her about it going off all the time. She said that was mine stuff.At home with the vest it was going off several times I called the help line they told me that they couldn't conetct to the device and I told them that I don't have no Internet service on the device, they wanted me to take by the window to see if I could get service still nothing. so the help line asked I could take some place to connect to the internet 2 days later I finally got to take it by ( [redacted]) house and still couldn't get the Vest to connect so I called the doctor that I was not going to be using the vest because company cant find out what wrong with it. and I was not going to be use something that want to give me a shock and be beeping all the time. so they told me to come in for a check up just to make sure every thing was fine and I was all good.The big problem I have I cant see paying over 3 thousand for something that didn't work for me, gave me more stress then needed I couldn't sleep, the night I came home my girlfriend would shut the device off so I could get at less 1 hour of sleep, I would go try to sleep sitting up see if that would work, it would beep, be talking about standing by. it made me very afraid of what it would do so I just quit wearing it then I sleep with no problem. I have called Zoll Life several times about this matter of the vest not working.Desired Settlement: I would like the bill to be cleared do to it not working right.

Review: To Whom It May Concern,

My husband recently was told that he had congestive heart failure during a doctors visit. During that same visit a Zoll life vest representative came into the room to talk to us. The representative educated my husband and I about the live vest. My husband stated: "I really do not want this vest because I do not want to pay out of pocket for it." The Zoll representative told my husband that she would call his insurance company to check on getting what she called a "Pre-Cert", meaning to see if his insurance would pay for the vest. We waited in the room for a few minuets and the representative came back into the exam room to update us on what she had found out. By this time the nurse from the healthcare facility was also in the room. We were informed that my husbands insurance would cover the cost of the life vest and that we would not be charged any money out of pocket.

Once the life vest was returned to the company after the recommended wear time, a bill showed up in our mailbox. The bill was for 799.01. Keep in mind this was in addition to what our insurance company had already paid. I promptly called the company and explained that I was told there would be no out of pocket charge. Zoll insisted that my husband took the product home so therefore we owed the amount that our insurance did not cover. After asking to speak with a manager I stated "I did not expect this product for free however, I would not have accepted it if I had known I would be charged 799.01 out of pocket. The representative from your company give my husband and I false information. I am not asking for a free product, but I am not okay with the fact that my husband and I were given false information."

In an attempt to correct the situation the manager offered a 15% discount and a payment plan for 6 months. I asked for a 50% discount due to the fact that we were given misleading information. Zoll would not even agree to this 50% reduction. I just would not have taken the life vest home if it had not been 100% covered by our insurance. I would not recommend anyone do business with this company. The Zoll representatives do not give accurate information and the company only gives a 15% discount to compensate for misleading information.Desired Settlement: Refund for the money I paid on the bill.

Business

Response:

Complaint ID: [redacted] Dear Ms. P[redacted]:We are responding to the letter we received for the above complaint ID.In the complaint the complainant states they were informed by a ZOLL representative the LifeVest was paid at 100%, there was no cost to them. They received a bill for $799.01 and when they contacted ZOLL they were informed this was incorrect. The charge was correct due to the patient took possession of the LifeVest and therefore the amount billed was owed.When we received the call on 7/21/15 from the patient’s spouse, they did inform the representative on the phone of the information they state was communicated to them. The patient’s spouse was informed the patient’s policy benefits were 75/25 and the balance could not be waived. The patient’s spouse agreed to a lesser amount of the billed amount on the statement.At ZOLL Services LLC we take pride in delivering quality healthcare services to our patients and healthcare partners. The requested resolution is not one that we can provide. We will review this with the representative(s) and assess any need for re-training or further action. However, the patient was correctly billed for their portion of their insurance policy as defined in that policy.Please contact me toll free at [redacted] ext [redacted] if there are any concerns I did not address.Sincerely,James C[redacted] ZOLL