Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However, I must contest that they were not aware of issues with their website not working to accept payment as I did tell each time that I called that I was unable to pay onlineI will be checking the credit report and if I do see that this incident has in any way affected the credit score or report, I will take further legal action Regards, [redacted]
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] ***Zotec Partners, LLC provides medical billing management services on behalf of [redacted] As such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] .Our review of the patient's account has resulted in these findings: We have updated the patient's primary insurance on all open charges[redacted] The patient is not responsible for any balance due at this timeAs a result of these findings, we have taken the following corrective actions; We have cancelled the account with the collection agencyWe apologize for the inconvenience this has caused [redacted] ***At this time, we request you close this complaint as we have resolved it in a satisfactory mannerIf you have any questions, please feel free to contact me by e-mail at ra [redacted] @zotecpartners.com Renee A [redacted] ManagerZotec PartnersNMeridian Street, Ste 200Carmel, IN
I have received remittance statements from what I now understand is Zotec Partners (a billing agency on behalf of [redacted] ) times, each for different Xray charges that took place in JanuaryHowever the statement they use is a template blaring with FINAL NOTICE and threatening comments as if I’ve been contacted before, and I haven’tIt was the same template used with a previous charge of only $as this new one of only $In fact on the first one at $I wrote on the stub back to them ”this is the first notice I have EVER received from you” I knew I’d get billed eventually for these because they show up on my Explanation of Benefits from my insurance company, but I have never received any prior invoice or statement from [redacted] before as the ‘FINAL NOTICE” statement claims The billing company needs to be reported to Revdex.com, because any customer could feel threatened and have notes appear on their credit reports when the company never contacted them in any other way previously but with a FINAL NOTICE-and-“Our records indicate you have not responded to our initial notice and your account is still outstanding” -template letter, which are clearly statements I am sure a conscientious service provider like [redacted] would not want their customers to continue to receive such unsubstantiated threats and communications from services that are associated with itI received an email back from [redacted] when I shared the above complaint and asked for the name of the billing company: MsE., I apologize for your frustrationThe name of the company that we use is Zotec PartnersAs a side note, we have terminated our agreement with them and will be transitioning to a different company in July of this year due to some of the frustrations you have expressedUpon receiving your note, I did do some research on your account and this is what I found out All statements and letters were mailed to the same address for the patient DOS 1/7/- Wrist x-ray, $ [redacted] paid 1/29/16, patient responsibility $2.49; statement mailed to patient 2/5/(total due from patient on this statement was $4.98; $from wrist x-ray and $from Elbow x-ray) No response to statement, so letter mailed to patient 4/12/ DOS 1/7/- Elbow x-ray, $ [redacted] paid 2/5/16, patient responsibility $2.49; statement mailed to patient 2/5/(total due from patient on this statement was $4.98, $from wrist x-ray and $from Elbow x-ray) No response to statement, so letter mailed to patient 4/12/ DOS 1/7/- Hip x-ray, $ [redacted] paid 2/12/16, patient responsibility $3.64; statement mailed to patient 3/6/ No response to statement, so letter mailed to patient 5/11/ Based on the information, it is as if you were not receiving the initial statements, only the more aggressive letter Again I apologize for your frustrationsI hope this information helps Sincerely, [redacted] I replied to ***, knowing I would still file a complaint against the billing company, Zotec Partners: Because of the nature of my injury occurring on a school property with followup care and treatment still continuing even now, I have kept all incoming EOB from [redacted] and subsequent statements and invoices from all providers, and paid in a timely manner as applicableI haven't ignored any of them and have opened and kept everything related to this complex caseSo yes, I did not receive the indicated initial statements but the more aggressive statements Thank you for looking into this case and I appreciate your quick responseI will be taking care of last week's statement immediatelyThis time I waited a couple days, thinking I might need to make a copy of it in case someone contacted me for more information Thanks again, B.E I have since double checked all my paperwork, and no, not one previous statement, as Zotec has told [redacted] they mailed previous statementsCompanies that need to outsource billing, stay away from this companyThey will ruin your reputation, and any customers out there who receive aggressive and threatening notice(s) and no prior statements, bring it to the attention of the original provider, so they are aware and can address it with Zotec, who flat out lies about its correspondence with patients
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] [redacted] provides medical billing management services on behalf [redacted] ***As such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] ***.Our review of the patient's account has resulted in these findings: Two statements were sent to the patient on 03/31/and 05/25/Neither statement was sent back by Post Office for bad addressAn automated call was received by the patient on 05/16/Our business hours are am-pm, Monday through FridayWe have customer service agents available to answer calls during these timesOn 05/17/16, we verified an address for the patient was correct and sent another statement on 05/17/As a result of these findings, we have taken the following corrective actions: We have sent an additional statement to the patient on 06/08/We apologize for the inconvenience this has caused [redacted] At this time, we request you close this complaint as we have resolved it in a satisfactory mannerIf you have any questions, please feel free to contact me by e-mail at r [redacted] @ [redacted] .com Renee A [redacted] Manager [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and they are correct, they have adjusted my balance to zero They need to update their review process It took more than weeks for ZOTEC to "review" my account balance with the service provider SimonMed The only thing they needed to review was the balance Carrier pigeons aren't a thing anymore This issue should have been resolved within a few weeks, not a few months It is wonderful they recognize I owe them nothing What is unsatisfactory is the quality of their service Regards, [redacted]
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, LLC provides medical billing management services on behalf of [redacted] ***As such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] *** Our review of the patient's account has resulted in these findings: · The claim was filed to the patient's insurance on 01/20/and on 04/11/ · The patient received statement on 02/27/and 09/15/ · The patient paid $on 1/21/ · The patient's insurance company paid $with an adjustment of $on 05/08/ · The patient was left with a $responsibility As a result of these findings, we have taken the following corrective actions: A refund was sent to patient on 04/23/for $ We apologize for the inconvenience this has caused [redacted] at this time; we request you close this complaint as we have resolved it in a satisfactory manner If you have any questions, please feel free to contact me hy e-mail at r [redacted] @zotecpartners.com Renee [redacted] Billing Manager Zotec Partners NMeridian Street, Ste Carmel, 1N
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowfirst of all it appears that either the Revdex.com or [redacted] have crossed my complaint with anotherI did not have my service in Florida nor is my name Mr [redacted] I did provide them with their requested bill, collection company bill, my recipt, and a copy of my bank statement showing the withdrawalI sent this addressed with the info they wanted to the fax number they gave meI can do so again if needed but would prefer to send a individual, to have a chance that someone will look at itIt is almost worth paying the bill a second timeI don't want to reward incompetencePlease review the posted response from the businessMy service was at [redacted] in Overland Park, Ks I can provide all info, the buisness needs to look into the books Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Zotec did overnight a refund check, but it was made in the wrong amount The amount that I overpaid them was $80.25, and they sent a check for $ I would like an additional check sent for the remaining $that they owe me While it's not a large amount, I don't see any reason that they shouldn't have to reimburse me for the full amount I paid them I called Zotec in the morning yesterday and made them aware of the situation The manager stated that she would talk to the refund department and get back to me I would like this handled in a timely manner Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and, while specific elements are accurate, their response is incomplete and disingenuous - I did receive an automated telephone call as they noted But it came an hour after their customer service line closed for the weekend- They did send an initial bill in March, which was paid in full That bill was never in question A second bill with new charges was not sent until the end of May, after I received the automated telephone call noted above and called their customer service line the following Monday This is the crux of my complaint: I received threatening follow up without ever having been sent an initial statement of chargesThere is no further action to be taken and this complaint may be closed However, I still find their business practices to be questionable, an opinion only strengthened by their response Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meAs requested, here is the pertinent information:Imaging Company: Southeast Texas Imaging, telephone 1-844-362-Patient Account Number: [redacted] [redacted] The error/overpayment was for claims: [redacted] DOS [redacted] DOS [redacted] Contact was made to company on 8/5/15, 10/5/15, 10/23/15, 10/26/15, 11/4/15, 11/16/15, 12/7/15, 12/17/and 1/17/ Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.As noted in the original complaint, my primary physician (DrFarris B***) sent me with a "patient itinerary" (see attached file) stipulating only one item - "US EXAM, SCROTUM"I went to have this completed having discussed it with my doctorI was not aware of nor did I consent to any second exam which appeared on my bill from West Houston RadiologistsUpon receiving the bill from West Houston Radiology (managed by Zotec Partners LLC), I promptly paid the portion for the (totaling $- see attached receipt) and contacted the billing service to inquire and challenge the charge listed as "vascular study"Despite calling the customer service line for the billing service more than times, communicating respectfully and requesting updates, I never received clarification regarding their findings on any documentation of DrB***'s authorization of and order for a vascular study.The vascular study charge was placed under review twice by Zotec Partners LLC billing service, and at some point while the charge was under review it was also passed to collectionsThis action seems both counterintuitive and a violation of customer rightsIf your company is still reviewing the validity of the charge, with what justification was it passed to collectionsI have also been in contact with the collections agency who has placed the charge on two 30-day holds due to Zotec Partners LLC's delay and lack of clear communication with me regarding this chargeI expect that Zotec Partners LLC provide me with badocumentation on the charge showing DrB***'s authorization of the vascular study in which case I am happy to pay for the remaining balance, or in the case that there is no bapaperwork, I respectfully request the charge be dropped Regards, [redacted]
Revdex.com NDelaware St# Indianapolis, IN RE: [redacted] File#: [redacted] Dear Revdex.com, Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, LLC provides medical billing management services on behalf of Asheville Radiology AssociatesAs such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Asheville Radiology Associates Our review of the patient’s account has resulted in these findings: • The date of service(s) of 07/21/was submitted to Mr [redacted] ’s insurance • According to Mr [redacted] he made a payment of $ • Our records indicate a payment of $was never received • Mr [redacted] has sent us a screen print of our web portal stating “Your payment was unable to be processed”He also sent us a copy of his Visa statement showing the payment is “pending” • When the credit card is not processed by our website the pending charge usually drops in 3-business days As a result of these findings, we have taken the following corrective actions: • I have called and spoken with Mr [redacted] today; I advised him we cannot accept the proof he has provided because it only shows a “pending” payment • Mr [redacted] stated that he understood and he is awaiting proof from his Visa Company; to show where the payment has actually posted • I advised Mr [redacted] that he could fax or email me proof of the posted paymentMy direct fax number is 317-428- • Mr [redacted] and I agreed that it would be a hour turn around to post the payment once I receive adequate proof of payment We apologize for the inconvenience this has caused Mr [redacted] At this time, we request you close this complaint as we have resolved it in a satisfactory manner If you have any questions, please feel free to contact me by e-mail at chj***@zotecpartners.com Christy Jo [redacted] Customer Service Representative Zotec Partners NMeridian Street, Ste Carmel, IN cc: Ned C [redacted] , Chief Compliance Officer
Revdex.com of Central IndianaN Delaware Street #2020Indianapolis, IN 46204- size=3> RE: ( [redacted] ) Dear Revdex.com of Indiana, Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] ***Zotec Partners, LLC provides medical billing management services on behalf of [redacted] PAAs such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] PA Our review of the patient’s account has resulted in these findings: The dates of service(s) of 02/03/were sent to [redacted] for $I contacted the collection agency this morning and spoke with Tasha; she advised they have not received a payment from Mr [redacted] for $The balance is still outstanding In regards to 02/09/and 02/10/dates of service; the outstanding balance remains as $We did receive a payment from Business Revenue in the amount of $which applied to the date of service of 02/09/Business Revenue is no longer a collection agency that we work withAll payments made to them in recent months have been forwarded to us Mr [redacted] has three separate dates of services which they all carry a different balance for each procedure If Mr [redacted] has made payment to [redacted] Services of South Florida; he can send us proof of the payment and we will post the payment in a timely fashion At this time we are unable to locate any payment that was made to [redacted] Services of South Florida by Mr [redacted] for the dates of services listed above For Mr [redacted] records our payments address is P.OBOX FtLauderdale, FL We apologize for the inconvenience this has caused Mr [redacted] At this time, we request you close this complaint as we have resolved it in a satisfactory manner If you have any questions, please feel free to contact me by e-mail at ch [redacted] @zotecpartners.com Christy [redacted] Customer Service Representative Zotec Partners NMeridian Street, Ste Carmel, IN cc: Ned [redacted] , Chief Compliance Officer
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, [[C provides medical billing management services on behalf of [redacted] As such, lam responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] ***Our review of the patient's account has resulted in these findings:The charges for date of service 08/07/were billed to [redacted] and denied on 08/26/Several attempts were made to contact patient through mail and phone as address patient provided was incorrectThe patient called on 09/30/to provide updated insurance information and update patient addressAs a result of these findings, we have taken the following corrective actions;The charges for date of service 08/07/have been cancelled with collection agency and the agency is removing reporting from credit bureaus.Zotec Partners has sent the patient a zero balance statement for services on 08/07/We apologize for the inconvenience this has caused [redacted] At this time, we request you close this complaint as we have resolved it in a satisfactory mannerIf you have any questions, please feel free to contact me by e-mail at [redacted] Renee [redacted] ManagerZotec PartnersNMeridian Street, Ste 200Camel, IN
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was given this exact information each of the last four times that the company made this errorClearly, their processes are not being changed in a satisfactory manner to prevent these issuesI appreciate the Revdex.com investigation and am in no way unhappy with Revdex.com, but this is the same lame excuse that the company continues to use and their actual performance does not improve Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI was contacted by Jackie last week and was assured that my complaint was being resolved As of today, Feb 12th my insurance company has not received any information from Radiology Assocof NTexas correcting this claim Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]
This company does no good by its clientsThose who employ this company to do their billing will find that their customers are unhappy and you will probably end of losing some of themIn regards to the money they collect for you, if they can't figure it out they hang up on the customer or simple just write off the dollar amounts to avoid argumentsIt is very sad to see a company like this making money off of business's and treating pts so badly and the business
Thank you for your recent letter regarding the complaint submitted to your organization by *** ***Zotec Partners, LLC provides medical billing management services on behalf of Physicians Link CentersAs such, lam responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Physicians Link CentersOur review of the patient's account has resulted in these findings;
* An adjustment was not taken for $on the 08/14/services
As a result of these findings, we have taken the following corrective actions:We have adjusted the balance of $and cancelled the account with the collection agencyThe agency is sending a cancellation letter to the patientWe apologize for the inconvenience this has caused Laurie LarsenAt this time, we request you close this complaint as we have resolved it in a satisfactory mannerIf you have any questions, please feel free to contact me by e-mail ***
Renee ***
Manager
Zotec PartnersNMeridian Street, Ste 200Carmel, IN
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However, I must contest that they were not aware of issues with their website not working to accept payment as I did tell each time that I called that I was unable to pay onlineI will be checking the credit report and if I do see that this incident has in any way affected the credit score or report, I will take further legal action Regards, [redacted]
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] ***Zotec Partners, LLC provides medical billing management services on behalf of [redacted] As such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] .Our review of the patient's account has resulted in these findings: We have updated the patient's primary insurance on all open charges[redacted] The patient is not responsible for any balance due at this timeAs a result of these findings, we have taken the following corrective actions; We have cancelled the account with the collection agencyWe apologize for the inconvenience this has caused [redacted] ***At this time, we request you close this complaint as we have resolved it in a satisfactory mannerIf you have any questions, please feel free to contact me by e-mail at ra [redacted] @zotecpartners.com Renee A [redacted] ManagerZotec PartnersNMeridian Street, Ste 200Carmel, IN
I have received remittance statements from what I now understand is Zotec Partners (a billing agency on behalf of [redacted] ) times, each for different Xray charges that took place in JanuaryHowever the statement they use is a template blaring with FINAL NOTICE and threatening comments as if I’ve been contacted before, and I haven’tIt was the same template used with a previous charge of only $as this new one of only $In fact on the first one at $I wrote on the stub back to them ”this is the first notice I have EVER received from you” I knew I’d get billed eventually for these because they show up on my Explanation of Benefits from my insurance company, but I have never received any prior invoice or statement from [redacted] before as the ‘FINAL NOTICE” statement claims The billing company needs to be reported to Revdex.com, because any customer could feel threatened and have notes appear on their credit reports when the company never contacted them in any other way previously but with a FINAL NOTICE-and-“Our records indicate you have not responded to our initial notice and your account is still outstanding” -template letter, which are clearly statements I am sure a conscientious service provider like [redacted] would not want their customers to continue to receive such unsubstantiated threats and communications from services that are associated with itI received an email back from [redacted] when I shared the above complaint and asked for the name of the billing company: MsE., I apologize for your frustrationThe name of the company that we use is Zotec PartnersAs a side note, we have terminated our agreement with them and will be transitioning to a different company in July of this year due to some of the frustrations you have expressedUpon receiving your note, I did do some research on your account and this is what I found out All statements and letters were mailed to the same address for the patient DOS 1/7/- Wrist x-ray, $ [redacted] paid 1/29/16, patient responsibility $2.49; statement mailed to patient 2/5/(total due from patient on this statement was $4.98; $from wrist x-ray and $from Elbow x-ray) No response to statement, so letter mailed to patient 4/12/ DOS 1/7/- Elbow x-ray, $ [redacted] paid 2/5/16, patient responsibility $2.49; statement mailed to patient 2/5/(total due from patient on this statement was $4.98, $from wrist x-ray and $from Elbow x-ray) No response to statement, so letter mailed to patient 4/12/ DOS 1/7/- Hip x-ray, $ [redacted] paid 2/12/16, patient responsibility $3.64; statement mailed to patient 3/6/ No response to statement, so letter mailed to patient 5/11/ Based on the information, it is as if you were not receiving the initial statements, only the more aggressive letter Again I apologize for your frustrationsI hope this information helps Sincerely, [redacted] I replied to ***, knowing I would still file a complaint against the billing company, Zotec Partners: Because of the nature of my injury occurring on a school property with followup care and treatment still continuing even now, I have kept all incoming EOB from [redacted] and subsequent statements and invoices from all providers, and paid in a timely manner as applicableI haven't ignored any of them and have opened and kept everything related to this complex caseSo yes, I did not receive the indicated initial statements but the more aggressive statements Thank you for looking into this case and I appreciate your quick responseI will be taking care of last week's statement immediatelyThis time I waited a couple days, thinking I might need to make a copy of it in case someone contacted me for more information Thanks again, B.E I have since double checked all my paperwork, and no, not one previous statement, as Zotec has told [redacted] they mailed previous statementsCompanies that need to outsource billing, stay away from this companyThey will ruin your reputation, and any customers out there who receive aggressive and threatening notice(s) and no prior statements, bring it to the attention of the original provider, so they are aware and can address it with Zotec, who flat out lies about its correspondence with patients
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] [redacted] provides medical billing management services on behalf [redacted] ***As such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] ***.Our review of the patient's account has resulted in these findings: Two statements were sent to the patient on 03/31/and 05/25/Neither statement was sent back by Post Office for bad addressAn automated call was received by the patient on 05/16/Our business hours are am-pm, Monday through FridayWe have customer service agents available to answer calls during these timesOn 05/17/16, we verified an address for the patient was correct and sent another statement on 05/17/As a result of these findings, we have taken the following corrective actions: We have sent an additional statement to the patient on 06/08/We apologize for the inconvenience this has caused [redacted] At this time, we request you close this complaint as we have resolved it in a satisfactory mannerIf you have any questions, please feel free to contact me by e-mail at r [redacted] @ [redacted] .com Renee A [redacted] Manager [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and they are correct, they have adjusted my balance to zero They need to update their review process It took more than weeks for ZOTEC to "review" my account balance with the service provider SimonMed The only thing they needed to review was the balance Carrier pigeons aren't a thing anymore This issue should have been resolved within a few weeks, not a few months It is wonderful they recognize I owe them nothing What is unsatisfactory is the quality of their service Regards, [redacted]
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, LLC provides medical billing management services on behalf of [redacted] ***As such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] *** Our review of the patient's account has resulted in these findings: · The claim was filed to the patient's insurance on 01/20/and on 04/11/ · The patient received statement on 02/27/and 09/15/ · The patient paid $on 1/21/ · The patient's insurance company paid $with an adjustment of $on 05/08/ · The patient was left with a $responsibility As a result of these findings, we have taken the following corrective actions: A refund was sent to patient on 04/23/for $ We apologize for the inconvenience this has caused [redacted] at this time; we request you close this complaint as we have resolved it in a satisfactory manner If you have any questions, please feel free to contact me hy e-mail at r [redacted] @zotecpartners.com Renee [redacted] Billing Manager Zotec Partners NMeridian Street, Ste Carmel, 1N
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowfirst of all it appears that either the Revdex.com or [redacted] have crossed my complaint with anotherI did not have my service in Florida nor is my name Mr [redacted] I did provide them with their requested bill, collection company bill, my recipt, and a copy of my bank statement showing the withdrawalI sent this addressed with the info they wanted to the fax number they gave meI can do so again if needed but would prefer to send a individual, to have a chance that someone will look at itIt is almost worth paying the bill a second timeI don't want to reward incompetencePlease review the posted response from the businessMy service was at [redacted] in Overland Park, Ks I can provide all info, the buisness needs to look into the books Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Zotec did overnight a refund check, but it was made in the wrong amount The amount that I overpaid them was $80.25, and they sent a check for $ I would like an additional check sent for the remaining $that they owe me While it's not a large amount, I don't see any reason that they shouldn't have to reimburse me for the full amount I paid them I called Zotec in the morning yesterday and made them aware of the situation The manager stated that she would talk to the refund department and get back to me I would like this handled in a timely manner Regards, [redacted] ***
Absolutely unusableThe web address redirects to nowhereWrite a check and save yourself the trouble
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and, while specific elements are accurate, their response is incomplete and disingenuous - I did receive an automated telephone call as they noted But it came an hour after their customer service line closed for the weekend- They did send an initial bill in March, which was paid in full That bill was never in question A second bill with new charges was not sent until the end of May, after I received the automated telephone call noted above and called their customer service line the following Monday This is the crux of my complaint: I received threatening follow up without ever having been sent an initial statement of chargesThere is no further action to be taken and this complaint may be closed However, I still find their business practices to be questionable, an opinion only strengthened by their response Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meAs requested, here is the pertinent information:Imaging Company: Southeast Texas Imaging, telephone 1-844-362-Patient Account Number: [redacted] [redacted] The error/overpayment was for claims: [redacted] DOS [redacted] DOS [redacted] Contact was made to company on 8/5/15, 10/5/15, 10/23/15, 10/26/15, 11/4/15, 11/16/15, 12/7/15, 12/17/and 1/17/ Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.As noted in the original complaint, my primary physician (DrFarris B***) sent me with a "patient itinerary" (see attached file) stipulating only one item - "US EXAM, SCROTUM"I went to have this completed having discussed it with my doctorI was not aware of nor did I consent to any second exam which appeared on my bill from West Houston RadiologistsUpon receiving the bill from West Houston Radiology (managed by Zotec Partners LLC), I promptly paid the portion for the (totaling $- see attached receipt) and contacted the billing service to inquire and challenge the charge listed as "vascular study"Despite calling the customer service line for the billing service more than times, communicating respectfully and requesting updates, I never received clarification regarding their findings on any documentation of DrB***'s authorization of and order for a vascular study.The vascular study charge was placed under review twice by Zotec Partners LLC billing service, and at some point while the charge was under review it was also passed to collectionsThis action seems both counterintuitive and a violation of customer rightsIf your company is still reviewing the validity of the charge, with what justification was it passed to collectionsI have also been in contact with the collections agency who has placed the charge on two 30-day holds due to Zotec Partners LLC's delay and lack of clear communication with me regarding this chargeI expect that Zotec Partners LLC provide me with badocumentation on the charge showing DrB***'s authorization of the vascular study in which case I am happy to pay for the remaining balance, or in the case that there is no bapaperwork, I respectfully request the charge be dropped Regards, [redacted]
Revdex.com NDelaware St# Indianapolis, IN RE: [redacted] File#: [redacted] Dear Revdex.com, Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, LLC provides medical billing management services on behalf of Asheville Radiology AssociatesAs such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Asheville Radiology Associates Our review of the patient’s account has resulted in these findings: • The date of service(s) of 07/21/was submitted to Mr [redacted] ’s insurance • According to Mr [redacted] he made a payment of $ • Our records indicate a payment of $was never received • Mr [redacted] has sent us a screen print of our web portal stating “Your payment was unable to be processed”He also sent us a copy of his Visa statement showing the payment is “pending” • When the credit card is not processed by our website the pending charge usually drops in 3-business days As a result of these findings, we have taken the following corrective actions: • I have called and spoken with Mr [redacted] today; I advised him we cannot accept the proof he has provided because it only shows a “pending” payment • Mr [redacted] stated that he understood and he is awaiting proof from his Visa Company; to show where the payment has actually posted • I advised Mr [redacted] that he could fax or email me proof of the posted paymentMy direct fax number is 317-428- • Mr [redacted] and I agreed that it would be a hour turn around to post the payment once I receive adequate proof of payment We apologize for the inconvenience this has caused Mr [redacted] At this time, we request you close this complaint as we have resolved it in a satisfactory manner If you have any questions, please feel free to contact me by e-mail at chj***@zotecpartners.com Christy Jo [redacted] Customer Service Representative Zotec Partners NMeridian Street, Ste Carmel, IN cc: Ned C [redacted] , Chief Compliance Officer
Revdex.com of Central IndianaN Delaware Street #2020Indianapolis, IN 46204- size=3> RE: ( [redacted] ) Dear Revdex.com of Indiana, Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] ***Zotec Partners, LLC provides medical billing management services on behalf of [redacted] PAAs such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] PA Our review of the patient’s account has resulted in these findings: The dates of service(s) of 02/03/were sent to [redacted] for $I contacted the collection agency this morning and spoke with Tasha; she advised they have not received a payment from Mr [redacted] for $The balance is still outstanding In regards to 02/09/and 02/10/dates of service; the outstanding balance remains as $We did receive a payment from Business Revenue in the amount of $which applied to the date of service of 02/09/Business Revenue is no longer a collection agency that we work withAll payments made to them in recent months have been forwarded to us Mr [redacted] has three separate dates of services which they all carry a different balance for each procedure If Mr [redacted] has made payment to [redacted] Services of South Florida; he can send us proof of the payment and we will post the payment in a timely fashion At this time we are unable to locate any payment that was made to [redacted] Services of South Florida by Mr [redacted] for the dates of services listed above For Mr [redacted] records our payments address is P.OBOX FtLauderdale, FL We apologize for the inconvenience this has caused Mr [redacted] At this time, we request you close this complaint as we have resolved it in a satisfactory manner If you have any questions, please feel free to contact me by e-mail at ch [redacted] @zotecpartners.com Christy [redacted] Customer Service Representative Zotec Partners NMeridian Street, Ste Carmel, IN cc: Ned [redacted] , Chief Compliance Officer
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, [[C provides medical billing management services on behalf of [redacted] As such, lam responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] ***Our review of the patient's account has resulted in these findings:The charges for date of service 08/07/were billed to [redacted] and denied on 08/26/Several attempts were made to contact patient through mail and phone as address patient provided was incorrectThe patient called on 09/30/to provide updated insurance information and update patient addressAs a result of these findings, we have taken the following corrective actions;The charges for date of service 08/07/have been cancelled with collection agency and the agency is removing reporting from credit bureaus.Zotec Partners has sent the patient a zero balance statement for services on 08/07/We apologize for the inconvenience this has caused [redacted] At this time, we request you close this complaint as we have resolved it in a satisfactory mannerIf you have any questions, please feel free to contact me by e-mail at [redacted] Renee [redacted] ManagerZotec PartnersNMeridian Street, Ste 200Camel, IN
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was given this exact information each of the last four times that the company made this errorClearly, their processes are not being changed in a satisfactory manner to prevent these issuesI appreciate the Revdex.com investigation and am in no way unhappy with Revdex.com, but this is the same lame excuse that the company continues to use and their actual performance does not improve Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI was contacted by Jackie last week and was assured that my complaint was being resolved As of today, Feb 12th my insurance company has not received any information from Radiology Assocof NTexas correcting this claim Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]
This company does no good by its clientsThose who employ this company to do their billing will find that their customers are unhappy and you will probably end of losing some of themIn regards to the money they collect for you, if they can't figure it out they hang up on the customer or simple just write off the dollar amounts to avoid argumentsIt is very sad to see a company like this making money off of business's and treating pts so badly and the business
Thank you for your recent letter regarding the complaint submitted to your organization by *** ***Zotec Partners, LLC provides medical billing management services on behalf of Physicians Link CentersAs such, lam responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Physicians Link CentersOur review of the patient's account has resulted in these findings;
* An adjustment was not taken for $on the 08/14/services
As a result of these findings, we have taken the following corrective actions:We have adjusted the balance of $and cancelled the account with the collection agencyThe agency is sending a cancellation letter to the patientWe apologize for the inconvenience this has caused Laurie LarsenAt this time, we request you close this complaint as we have resolved it in a satisfactory mannerIf you have any questions, please feel free to contact me by e-mail ***
Renee ***
Manager
Zotec PartnersNMeridian Street, Ste 200Carmel, IN