This company is HORRIBLE. First of all, they reward their Call Center reps if the can get callers off the phone in less than 2 minutes. They could care less about resolving patient's issues. Patient's accounts are sent to collections without the patients ever receiving billing statements. Accounts go into collections without billing the patient's insurance. Accounts Receivables are so far behind that patients wait up to 6 months for their refunds. Patients and attorneys fax in proof of charity, attorney request for months and they are never received. Accounts go to collections when they shouldn't and it ruins patient's credit scores. They don't formally train their customer service reps. They sit them with another rep and have them watch that rep for a week or two and put you on phones. This company will not be in business long. All they care about is AHT time. They care NOTHING about resolving patient's issues.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...
the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Zotec did overnight a refund check, but it was made in the wrong amount. The amount that I overpaid them was $80.25, and they sent a check for $71.48. I would like an additional check sent for the remaining $8.77 that they owe me. While it's not a large amount, I don't see any reason that they shouldn't have to reimburse me for the full amount I paid them. I called Zotec in the morning yesterday and made them aware of the situation. The manager stated that she would talk to the refund department and get back to me. I would like this handled in a timely manner.
Regards,
[redacted]
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LLC provides medical billing management...
services on behalf of [redacted]. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted].
Our review of the patient's account has resulted in these findings:
· The claim was filed to the patient's insurance on 01/20/14 and on 04/11/14.
· The patient received statement on 02/27/14 and 09/15/14.
· The patient paid $837.00 on 1/21/15.
· The patient's insurance company paid $37993 with an adjustment of $457.07 on 05/08/15.
· The patient was left with a $0.00 responsibility.
As a result of these findings, we have taken the following corrective actions:
A refund was sent to patient on 04/23/15 for $837.00.
We apologize for the inconvenience this has caused [redacted] at this time; we request you close this complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me hy e-mail at r[redacted]@zotecpartners.com
Renee [redacted]
Billing Manager
Zotec Partners
11460 N. Meridian Street, Ste 200
Carmel, 1N 46032
Revdex.com of Central Indiana151 N Delaware Street #2020Indianapolis, IN 46204-2599
size=3>
RE: ([redacted])
Dear Revdex.com of Indiana,
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LLC provides medical billing management services on behalf of [redacted] PA. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] PA.
Our review of the patient’s account has resulted in these findings:
The dates of service(s) of 02/03/2014 were sent to [redacted] for $18.01. I contacted the collection agency this morning and spoke with Tasha; she advised they have not received a payment from Mr. [redacted] for $18.01. The balance is still outstanding.
In regards to 02/09/2014 and 02/10/2014 dates of service; the outstanding balance remains as $327.02. We did receive a payment from Business Revenue in the amount of $18.01 which applied to the date of service of 02/09/2014. Business Revenue is no longer a collection agency that we work with. All payments made to them in recent months have been forwarded to us.
Mr. [redacted] has three separate dates of services which they all carry a different balance for each procedure.
If Mr. [redacted] has made payment to [redacted] Services of South Florida; he can send us proof of the payment and we will post the payment in a timely fashion.
At this time we are unable to locate any payment that was made to [redacted] Services of South Florida by Mr. [redacted] for the dates of services listed above.
For Mr. [redacted] records our payments address is P.O. BOX 452225 Ft. Lauderdale, FL 33345.
We apologize for the inconvenience this has caused Mr. [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me by e-mail at ch[redacted]@zotecpartners.com
Christy [redacted]
Customer Service Representative
Zotec Partners
11460 N. Meridian Street, Ste 200
Carmel, IN
46032
cc: Ned [redacted], Chief Compliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. first of all it appears that either the Revdex.com or [redacted] have crossed my complaint with another. I did not have my service in Florida nor is my name Mr. [redacted]. I did provide them with their requested bill, collection company bill, my recipt, and a copy of my bank statement showing the withdrawal. I sent this addressed with the info they wanted to the fax number they gave me. I can do so again if needed but would prefer to send a individual, to have a chance that someone will look at it. It is almost worth paying the bill a second time. I don't want to reward incompetence. Please review the posted response from the business. My service was at [redacted] in Overland Park, Ks . I can provide all info, the buisness needs to look into the books.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted], and find that this resolution would be satisfactory to me. As requested, here is the pertinent information:Imaging Company: Southeast Texas Imaging, telephone 1-844-362-1733
Patient Account Number: [redacted]
The error/overpayment was for claims:
[redacted] DOS [redacted] DOS [redacted]
Contact was made to company on 8/5/15, 10/5/15, 10/23/15, 10/26/15, 11/4/15, 11/16/15, 12/7/15, 12/17/15 and 1/17/15.
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, [[C provides medical billing management services on behalf of [redacted] As such, lam responding to your inquiry on their behalf. It is our mutual...
goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted]Our review of the patient's account has resulted in these findings:The charges for date of service 08/07/14 were billed to [redacted] and denied on 08/26/14. Several attempts were made to contact patient through mail and phone as address patient provided was incorrect.
The patient called on 09/30/15 to provide updated insurance information and update patient address.
As a result of these findings, we have taken the following corrective actions;The charges for date of service 08/07/1.4 have been cancelled with collection agency and the agency is removing reporting from credit bureaus.Zotec Partners has sent the patient a zero balance statement for services on 08/07/14.
We apologize for the inconvenience this has caused [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me by e-mail at [redacted]
Renee [redacted]ManagerZotec Partners11450 N. Meridian Street, Ste 200Camel, IN 46032
This company is HORRIBLE. First of all, they reward their Call Center reps if the can get callers off the phone in less than 2 minutes. They could care less about resolving patient's issues. Patient's accounts are sent to collections without the patients ever receiving billing statements. Accounts go into collections without billing the patient's insurance. Accounts Receivables are so far behind that patients wait up to 6 months for their refunds. Patients and attorneys fax in proof of charity, attorney request for months and they are never received. Accounts go to collections when they shouldn't and it ruins patient's credit scores. They don't formally train their customer service reps. They sit them with another rep and have them watch that rep for a week or two and put you on phones. This company will not be in business long. All they care about is AHT time. They care NOTHING about resolving patient's issues.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...
the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Zotec did overnight a refund check, but it was made in the wrong amount. The amount that I overpaid them was $80.25, and they sent a check for $71.48. I would like an additional check sent for the remaining $8.77 that they owe me. While it's not a large amount, I don't see any reason that they shouldn't have to reimburse me for the full amount I paid them. I called Zotec in the morning yesterday and made them aware of the situation. The manager stated that she would talk to the refund department and get back to me. I would like this handled in a timely manner.
Regards,
[redacted]
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LLC provides medical billing management...
services on behalf of [redacted]. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted].
Our review of the patient's account has resulted in these findings:
· The claim was filed to the patient's insurance on 01/20/14 and on 04/11/14.
· The patient received statement on 02/27/14 and 09/15/14.
· The patient paid $837.00 on 1/21/15.
· The patient's insurance company paid $37993 with an adjustment of $457.07 on 05/08/15.
· The patient was left with a $0.00 responsibility.
As a result of these findings, we have taken the following corrective actions:
A refund was sent to patient on 04/23/15 for $837.00.
We apologize for the inconvenience this has caused [redacted] at this time; we request you close this complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me hy e-mail at r[redacted]@zotecpartners.com
Renee [redacted]
Billing Manager
Zotec Partners
11460 N. Meridian Street, Ste 200
Carmel, 1N 46032
Revdex.com of Central Indiana151 N Delaware Street #2020Indianapolis, IN 46204-2599
size=3>
RE: ([redacted])
Dear Revdex.com of Indiana,
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LLC provides medical billing management services on behalf of [redacted] PA. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] PA.
Our review of the patient’s account has resulted in these findings:
The dates of service(s) of 02/03/2014 were sent to [redacted] for $18.01. I contacted the collection agency this morning and spoke with Tasha; she advised they have not received a payment from Mr. [redacted] for $18.01. The balance is still outstanding.
In regards to 02/09/2014 and 02/10/2014 dates of service; the outstanding balance remains as $327.02. We did receive a payment from Business Revenue in the amount of $18.01 which applied to the date of service of 02/09/2014. Business Revenue is no longer a collection agency that we work with. All payments made to them in recent months have been forwarded to us.
Mr. [redacted] has three separate dates of services which they all carry a different balance for each procedure.
If Mr. [redacted] has made payment to [redacted] Services of South Florida; he can send us proof of the payment and we will post the payment in a timely fashion.
At this time we are unable to locate any payment that was made to [redacted] Services of South Florida by Mr. [redacted] for the dates of services listed above.
For Mr. [redacted] records our payments address is P.O. BOX 452225 Ft. Lauderdale, FL 33345.
We apologize for the inconvenience this has caused Mr. [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me by e-mail at ch[redacted]@zotecpartners.com
Christy [redacted]
Customer Service Representative
Zotec Partners
11460 N. Meridian Street, Ste 200
Carmel, IN
46032
cc: Ned [redacted], Chief Compliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. first of all it appears that either the Revdex.com or [redacted] have crossed my complaint with another. I did not have my service in Florida nor is my name Mr. [redacted]. I did provide them with their requested bill, collection company bill, my recipt, and a copy of my bank statement showing the withdrawal. I sent this addressed with the info they wanted to the fax number they gave me. I can do so again if needed but would prefer to send a individual, to have a chance that someone will look at it. It is almost worth paying the bill a second time. I don't want to reward incompetence. Please review the posted response from the business. My service was at [redacted] in Overland Park, Ks . I can provide all info, the buisness needs to look into the books.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted], and find that this resolution would be satisfactory to me. As requested, here is the pertinent information:Imaging Company: Southeast Texas Imaging, telephone 1-844-362-1733
Patient Account Number: [redacted]
The error/overpayment was for claims:
[redacted] DOS [redacted] DOS [redacted]
Contact was made to company on 8/5/15, 10/5/15, 10/23/15, 10/26/15, 11/4/15, 11/16/15, 12/7/15, 12/17/15 and 1/17/15.
Regards,
[redacted]
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, [[C provides medical billing management services on behalf of [redacted] As such, lam responding to your inquiry on their behalf. It is our mutual...
goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted]Our review of the patient's account has resulted in these findings:The charges for date of service 08/07/14 were billed to [redacted] and denied on 08/26/14. Several attempts were made to contact patient through mail and phone as address patient provided was incorrect.
The patient called on 09/30/15 to provide updated insurance information and update patient address.
As a result of these findings, we have taken the following corrective actions;The charges for date of service 08/07/1.4 have been cancelled with collection agency and the agency is removing reporting from credit bureaus.Zotec Partners has sent the patient a zero balance statement for services on 08/07/14.
We apologize for the inconvenience this has caused [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me by e-mail at [redacted]
Renee [redacted]ManagerZotec Partners11450 N. Meridian Street, Ste 200Camel, IN 46032