Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
However, I must contest that they were not aware of issues with their website not working to accept payment as I did tell each time that I called that I was unable to pay online. I will be checking the credit report and if I do see that this incident has in any way affected the credit score or report, I will take further legal action.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...
the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Zotec did overnight a refund check, but it was made in the wrong amount. The amount that I overpaid them was $80.25, and they sent a check for $71.48. I would like an additional check sent for the remaining $8.77 that they owe me. While it's not a large amount, I don't see any reason that they shouldn't have to reimburse me for the full amount I paid them. I called Zotec in the morning yesterday and made them aware of the situation. The manager stated that she would talk to the refund department and get back to me. I would like this handled in a timely manner.
Regards,
[redacted]
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LLC provides medical billing management...
services on behalf of [redacted]. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted].
Our review of the patient's account has resulted in these findings:
· The claim was filed to the patient's insurance on 01/20/14 and on 04/11/14.
· The patient received statement on 02/27/14 and 09/15/14.
· The patient paid $837.00 on 1/21/15.
· The patient's insurance company paid $37993 with an adjustment of $457.07 on 05/08/15.
· The patient was left with a $0.00 responsibility.
As a result of these findings, we have taken the following corrective actions:
A refund was sent to patient on 04/23/15 for $837.00.
We apologize for the inconvenience this has caused [redacted] at this time; we request you close this complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me hy e-mail at r[redacted]@zotecpartners.com
Renee [redacted]
Billing Manager
Zotec Partners
11460 N. Meridian Street, Ste 200
Carmel, 1N 46032
Revdex.com of Central Indiana151 N Delaware Street #2020Indianapolis, IN 46204-2599
size=3>
RE: ([redacted])
Dear Revdex.com of Indiana,
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LLC provides medical billing management services on behalf of [redacted] PA. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] PA.
Our review of the patient’s account has resulted in these findings:
The dates of service(s) of 02/03/2014 were sent to [redacted] for $18.01. I contacted the collection agency this morning and spoke with Tasha; she advised they have not received a payment from Mr. [redacted] for $18.01. The balance is still outstanding.
In regards to 02/09/2014 and 02/10/2014 dates of service; the outstanding balance remains as $327.02. We did receive a payment from Business Revenue in the amount of $18.01 which applied to the date of service of 02/09/2014. Business Revenue is no longer a collection agency that we work with. All payments made to them in recent months have been forwarded to us.
Mr. [redacted] has three separate dates of services which they all carry a different balance for each procedure.
If Mr. [redacted] has made payment to [redacted] Services of South Florida; he can send us proof of the payment and we will post the payment in a timely fashion.
At this time we are unable to locate any payment that was made to [redacted] Services of South Florida by Mr. [redacted] for the dates of services listed above.
For Mr. [redacted] records our payments address is P.O. BOX 452225 Ft. Lauderdale, FL 33345.
We apologize for the inconvenience this has caused Mr. [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me by e-mail at ch[redacted]@zotecpartners.com
Christy [redacted]
Customer Service Representative
Zotec Partners
11460 N. Meridian Street, Ste 200
Carmel, IN
46032
cc: Ned [redacted], Chief Compliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. first of all it appears that either the Revdex.com or [redacted] have crossed my complaint with another. I did not have my service in Florida nor is my name Mr. [redacted]. I did provide them with their requested bill, collection company bill, my recipt, and a copy of my bank statement showing the withdrawal. I sent this addressed with the info they wanted to the fax number they gave me. I can do so again if needed but would prefer to send a individual, to have a chance that someone will look at it. It is almost worth paying the bill a second time. I don't want to reward incompetence. Please review the posted response from the business. My service was at [redacted] in Overland Park, Ks . I can provide all info, the buisness needs to look into the books.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted], and find that this resolution would be satisfactory to me. As requested, here is the pertinent information:Imaging Company: Southeast Texas Imaging, telephone 1-844-362-1733
Patient Account Number: [redacted]
The error/overpayment was for claims:
[redacted] DOS [redacted] DOS [redacted]
Contact was made to company on 8/5/15, 10/5/15, 10/23/15, 10/26/15, 11/4/15, 11/16/15, 12/7/15, 12/17/15 and 1/17/15.
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, [[C provides medical billing management services on behalf of [redacted] As such, lam responding to your inquiry on their behalf. It is our mutual...
goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted]Our review of the patient's account has resulted in these findings:The charges for date of service 08/07/14 were billed to [redacted] and denied on 08/26/14. Several attempts were made to contact patient through mail and phone as address patient provided was incorrect.
The patient called on 09/30/15 to provide updated insurance information and update patient address.
As a result of these findings, we have taken the following corrective actions;The charges for date of service 08/07/1.4 have been cancelled with collection agency and the agency is removing reporting from credit bureaus.Zotec Partners has sent the patient a zero balance statement for services on 08/07/14.
We apologize for the inconvenience this has caused [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me by e-mail at [redacted]
Renee [redacted]ManagerZotec Partners11450 N. Meridian Street, Ste 200Camel, IN 46032
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
However, I must contest that they were not aware of issues with their website not working to accept payment as I did tell each time that I called that I was unable to pay online. I will be checking the credit report and if I do see that this incident has in any way affected the credit score or report, I will take further legal action.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...
the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Zotec did overnight a refund check, but it was made in the wrong amount. The amount that I overpaid them was $80.25, and they sent a check for $71.48. I would like an additional check sent for the remaining $8.77 that they owe me. While it's not a large amount, I don't see any reason that they shouldn't have to reimburse me for the full amount I paid them. I called Zotec in the morning yesterday and made them aware of the situation. The manager stated that she would talk to the refund department and get back to me. I would like this handled in a timely manner.
Regards,
[redacted]
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LLC provides medical billing management...
services on behalf of [redacted]. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted].
Our review of the patient's account has resulted in these findings:
· The claim was filed to the patient's insurance on 01/20/14 and on 04/11/14.
· The patient received statement on 02/27/14 and 09/15/14.
· The patient paid $837.00 on 1/21/15.
· The patient's insurance company paid $37993 with an adjustment of $457.07 on 05/08/15.
· The patient was left with a $0.00 responsibility.
As a result of these findings, we have taken the following corrective actions:
A refund was sent to patient on 04/23/15 for $837.00.
We apologize for the inconvenience this has caused [redacted] at this time; we request you close this complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me hy e-mail at r[redacted]@zotecpartners.com
Renee [redacted]
Billing Manager
Zotec Partners
11460 N. Meridian Street, Ste 200
Carmel, 1N 46032
Revdex.com of Central Indiana151 N Delaware Street #2020Indianapolis, IN 46204-2599
size=3>
RE: ([redacted])
Dear Revdex.com of Indiana,
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LLC provides medical billing management services on behalf of [redacted] PA. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] PA.
Our review of the patient’s account has resulted in these findings:
The dates of service(s) of 02/03/2014 were sent to [redacted] for $18.01. I contacted the collection agency this morning and spoke with Tasha; she advised they have not received a payment from Mr. [redacted] for $18.01. The balance is still outstanding.
In regards to 02/09/2014 and 02/10/2014 dates of service; the outstanding balance remains as $327.02. We did receive a payment from Business Revenue in the amount of $18.01 which applied to the date of service of 02/09/2014. Business Revenue is no longer a collection agency that we work with. All payments made to them in recent months have been forwarded to us.
Mr. [redacted] has three separate dates of services which they all carry a different balance for each procedure.
If Mr. [redacted] has made payment to [redacted] Services of South Florida; he can send us proof of the payment and we will post the payment in a timely fashion.
At this time we are unable to locate any payment that was made to [redacted] Services of South Florida by Mr. [redacted] for the dates of services listed above.
For Mr. [redacted] records our payments address is P.O. BOX 452225 Ft. Lauderdale, FL 33345.
We apologize for the inconvenience this has caused Mr. [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me by e-mail at ch[redacted]@zotecpartners.com
Christy [redacted]
Customer Service Representative
Zotec Partners
11460 N. Meridian Street, Ste 200
Carmel, IN
46032
cc: Ned [redacted], Chief Compliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. first of all it appears that either the Revdex.com or [redacted] have crossed my complaint with another. I did not have my service in Florida nor is my name Mr. [redacted]. I did provide them with their requested bill, collection company bill, my recipt, and a copy of my bank statement showing the withdrawal. I sent this addressed with the info they wanted to the fax number they gave me. I can do so again if needed but would prefer to send a individual, to have a chance that someone will look at it. It is almost worth paying the bill a second time. I don't want to reward incompetence. Please review the posted response from the business. My service was at [redacted] in Overland Park, Ks . I can provide all info, the buisness needs to look into the books.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted], and find that this resolution would be satisfactory to me. As requested, here is the pertinent information:Imaging Company: Southeast Texas Imaging, telephone 1-844-362-1733
Patient Account Number: [redacted]
The error/overpayment was for claims:
[redacted] DOS [redacted] DOS [redacted]
Contact was made to company on 8/5/15, 10/5/15, 10/23/15, 10/26/15, 11/4/15, 11/16/15, 12/7/15, 12/17/15 and 1/17/15.
Regards,
[redacted]
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, [[C provides medical billing management services on behalf of [redacted] As such, lam responding to your inquiry on their behalf. It is our mutual...
goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted]Our review of the patient's account has resulted in these findings:The charges for date of service 08/07/14 were billed to [redacted] and denied on 08/26/14. Several attempts were made to contact patient through mail and phone as address patient provided was incorrect.
The patient called on 09/30/15 to provide updated insurance information and update patient address.
As a result of these findings, we have taken the following corrective actions;The charges for date of service 08/07/1.4 have been cancelled with collection agency and the agency is removing reporting from credit bureaus.Zotec Partners has sent the patient a zero balance statement for services on 08/07/14.
We apologize for the inconvenience this has caused [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me by e-mail at [redacted]
Renee [redacted]ManagerZotec Partners11450 N. Meridian Street, Ste 200Camel, IN 46032