Sign in

ZPDI

Sharing is caring! Have something to share about ZPDI? Use RevDex to write a review
Reviews ZPDI

ZPDI Reviews (122)

Good Afternoon, After further research, we determined that the customer was missing critical booking details to finalize his reservationWe attempted to contact the passenger on several occasions but, it was not until the 24th of May that we received a response backThe delay caused for the flight to cancel but we were successful in restoring and issuing the ticket as originally requestedThe customer paid using miles (12500) and airline fees of $USD per passenger The airline fees for this type of route are always around $USD We do not know where the passenger is getting the amount of $ We attempted to contact the customer again today May 26, to clarify the comments but, they do not accept incoming calls Please let us know if you need further clarification.Best regards,Oscar

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: this is the 3rd time I am asking for reimbursement of toiletries and once again I am attaching the relevant receipts to this document Please reimburse Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Contrary to Lufthansa's claims, they did not fully compensation me for proven and documented expenses that were a direct result of them losing my bags for days They did compensate us for the items that were delayed in the first of the two bags which was delivered after about days The second bag, however, was not delivered for days and I was forced to purchase gym shoes and shirts that were in that second lost bag I submitted the additional receipts in the amount of $on August per the request of Lufthansa agent (Laurie) referencing feedback #: [redacted] I was not compensated, per the terms of the Montreal Convention that governs these matters, for these additional items Lufthansa sent one email saying that an agent different from Laurie settled that claim THIS IS NOT ACCCURATE Lufthansa has not compensated me for the documented expenses and Lufthansa has not responded to my repeated requests to explain why they will not compensation me for items I was required to purchase due to their losing my bag for days.It appears to me there is confusion at Lufthansa I don't understand why they claim they have compensated me for that second claim of $submitted on August with documented receipts (Copy of receipts attached) Regards, [redacted] ***

From: Date: Wed, Jun 15, at 3:PMDear [redacted] ,Thank you for your continued correspondence forwarded by the Revdex.comWe are sorry to have disappointed you with our responsePlease be assured that it is never pleasant to deny a customer's request; however we must operate within certain guidelines to ensure everyone is treated equitablyAfter further evaluation no new information has come to light warranting a change in our positionOnce a return itinerary is cancelled, the ticket reverts to a one way fareThe one way fare plus taxes is a higher fare than the roundtrip purchased As such, Lufthansa is unable to comply with your request for refund of the cancelled unused flight couponWe regret your ticket holds no valueYour request for a refund is respectfully deniedWe regret that we were not able to meet your expectationsHowever it is our hope that you will continued to place your trust in Lufthansa as we look forward to serving you in the futureSincerely,BM***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me but the company will not change its decision Therefore, I will accept the response Regards, [redacted]

Dear [redacted] ,Thank you for your correspondence forwarded by the Revdex.comYour taking the time to describe your experience is appreciatedWe are sorry to learn of your disappointment with the delay of Lufthansa flight LH [redacted] from Newark to Munich on January 14, 2017.We know our customers expect their flights to operate as scheduled and we make every effort to do soEven though such occurrences are rare, adverse weather, air traffic congestion, etccan interfere with the operations of all airlinesWe consider any delay or cancellation to be a serious matter and constantly work to improve our record, and we would never compromise the safety of our passengers and crewOur records indicate flight LH [redacted] on January experienced a departure delay of 39min and an arrival delay of 1hr06min due to Air Traffic Control Restrictions and Air Traffic services.In the event of an irregularity, our representatives do their best to arrange alternative travel accommodations on the next available routingYour upset is certainly understandable under the circumstancesHowever, we are pleased to learn you were provided a EURmeal voucher.Our personnel are trained to provide professional, courteous care at all times and I regret your experience was otherwiseWe regard the feedback from our valued customers as a necessary tool in assessing our performance, and your comments concerning the treatment you received have been recorded for information and review.In accordance with our Conditions of Carriage, which form part of the ticket contract between passenger and carrier, liability is excluded for consequential expenses resulting from flight irregularitiesYour request for compensation in this regard is therefore respectfully declined.We apologize that our delay resulted in a less convenient journey for youDespite our best efforts to provide a seamless connection for all our passengers, on occasion, flight delays may result in a less desirable connectionAs you were transported to your destination we regret we are unable to provide a refund on your ticket issued by United Airlines.We hope you will draw on your positive experiences and come to an understanding of our stanceWe look forward to the opportunity to welcome you on board in the futureSincerely,BM***

Dear [redacted] ,Thank you for your correspondence and for choosing Lufthansa for your travel plansWe were sorry that the in-flight entertainment system on the flight to Washington on October had malfunctioned and the crew was unable to remedy the situationYou are absolutely right that this should simply not happenPlease accept our sincere apologies for thisWe realize how important a good entertainment program is on a long flightWe have made every effort to ensure that our on board entertainment system is fully functional at all timesUnfortunately, shortly after installation of the units we discovered that the in-flight entertainment system was more prone to errors than we find to be acceptableTogether with the manufacturer Lufthansa was able to solve the most frequent problemsFor example, we were able to significantly improve the reliability of the system with a software update It is upsetting to hear that your were offered bonus miles to your account by the cabin crew; however have not yet received itWe would like to be of assistance to you and therefore at your earliest convenience, please reply back to the below email address providing us with your and your companion’s [redacted] account numbers so that we can contact our partner to credit your accountsPlease also include your reference number [redacted] in the subject [email protected] We were sorry to hear that your return flight from Toulouse had been delayed on October 23; however we were pleased to hear that you were able to make your connecting flight to WashingtonWe do apologize for the delay and inconvenience as we understand you would have preferred relaxing at one of the restaurants during your departing or transit stay in Frankfurt It is disappointing to learn that you had to wait on hold for a very long time when you had contacted our Customer Relations inbound Call Center to discuss your recent experienceYour frustration is certainly understandable and we appreciate your criticismAs a result we have forwarded a copy to the management team for their information and internal review so that they can improve their future services We are also aware we may not have been able to offer you the Lufthansa quality you have come to expect and we feel it is important to acknowledge this and appeal for a degree of understandingTherefore, we will be mailing you a saving certificate to your home which can be used toward a future Lufthansa operated flight, as our gesture of our concern in an effort to regain your confidence once again We value your patronage and ask for you to view this experience as an exception to our performance and assure you and your companion that we will strive to ensure that your future flights with us will again meet your expectations Sincerely, AA [redacted] Customer Relations North America Lufthansa German Airlines Customer Relations North America

Revdex.com of Metro Washington DC Date: Fri, Nov 13, at 8:AMSubject: Fwd: Your Feedback to Lufthansa, FB ID [redacted] To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: Lufthansa Customer Relations Date: Thu, Nov 12, at 2:PMSubject: Your Feedback to Lufthansa, FB ID [redacted] To: [redacted] @***.edu, [email protected] [redacted] /**Dear [redacted] Revdex.com [redacted] Thank you for your correspondence forwarded by the Revdex.comYour taking the time to describe your recent experience is appreciated and we very much appreciate having the opportunity to respond.We know our customers expect their flights to operate as scheduled and we make every effort to do soEven though such occurrences are rare, adverse weather, air traffic congestion, etccan interfere with the operations of all airlinesWe would never compromise the safety of our passengers and crew.Because many factors can affect operating conditions, schedules may be affectedWhen flight interruptions do occur we, of course, expect our personnel to assist all passengers and to do everything in their power to hold inconvenience to a minimumOur records confirm that flight LH [redacted] on August 5, experienced an irregularity.We would like to be of assistanceIn this instance, we will certainly refund reasonable incidental costs incurred, i.etwo telephone calls, meals and cab fare from/to the airport as neededKindly forward your original receipts so that we may review your claim.We make every effort to maintain or improve the high standard of service we offer our valued passengers, and when we fail to meet our customer’s expectation we feel it important to acknowledge this, therefore, under separate cover we will send two 20% Savings Certificates as our gesture of goodwill[redacted] it is our hope you and your family will continue to enjoy our product and services and allow us to welcome you on board in the near futureThank you for your patience and understanding.Sincerely, [redacted] ______________________________ Customer Feedback North America

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:From: [redacted] < [redacted] @***.com>Date: Fri, Apr 1, at 11:AMSubject: Re: [redacted] / [redacted] Revdex.com # [redacted] To: lufthansa_customer_relations_usa@***.deCc: [redacted] @***.com, [email protected] MrM***, My flight reservation numbers are: [redacted] – This reservation is for my wife and myself, [redacted] and [redacted] – This reservation is for my two underage children, [redacted] and [redacted] , both years oldI was trying to get seats all together, obviously this is of great importance for us since they are still very young This is why I reserved all the best seats I could find together from the beginningBut when I went to change to better, and more expensive seats, I was told that I would have to forfeit the money I have already paid for seat reservationsI find this highly unfair, especially since we have been flying Lufthansa exclusively for the last years or so[redacted] Regards, [redacted]

Revdex.com: I contacted the Lufthansa customer service twice after got the notice that there was an issue with my ticketsThe first agent told me the flight was CANCELED (which was not true) and I had to redo the booking at a much higher priceSince I have already made plan/reservation for rest of the family and rest of the itinerary, that change would have caused a huge cost on my sideI was glad that I did not listen to the first agent's words and re-book everythingI called again and got another agent, who just asked for the birthday of one of the passenger (which should be asked in the first place, and they did not)That solved the issueSo I think Lufthansa should train their agents better and don's mislead customers and therefore cause huge cost on the customer's side [redacted] **

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] , Thank you for your continued correspondence We have researched your case with our Miles&More department and were advised that apparently you have not met all of the below criteria to qualify for Lifetime Senator statusThe requirements are as follows: minimum age yearsyears uninterrupted SEN statusat least Mio status miles in a 10-year-SEN-periodFTL Downgrade Your account indicates an accumulation of status miles in years For more information about purchasing Senator status please visit: www.miles-and-more.com/senator If you have further questions or need additional information please contact our Miles & More Department directly Sincerely, Gabrielle M [redacted] Customer Relations North America Lufthansa German Airlines Austrian Airlines Hempstead Turnpike East Meadow, NY USA Tel.: ###-###-#### Fax: ###-###-#### e-mail: [email protected] lufthansa.com austrian.com Members of Star Alliance ¾¾¾¾¾¾ Q P Please consider the environment before printing this e-mail Tell us why here

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:This is continuous of the following Complaint ID # [redacted] and my booking code is [redacted] I am really upset since they responded back to me at the time of my flightI was very stressed out since I waited so long for a answer which could have been given to me within the matter of days not weeksI was very stressed out since I had to leave earlier than expected and you guys didn't honor what was said earlierThe aircraft was very dirty and the bathrooms were the worstThe entertainment system was very slow and the wifi which I paid for was uselessThe wifi didn't work and it was really a waste of moneyThe food was frozen and staleI barely touched anything and I was really hungry till I landed in Frankfurt Germany, We landed in Frankfurt and I was sitting in the back of the planeI stranded up and waited patiently for the line to move in the front and I can exit out from the front exitI was really upset since the flight attendant decided to open the back exit door which was not used for passenger to get ofThe flight attendant mention that it was for the cleaning crew but there was no body who came inI was really upset and stressed out since I didn't have my jacket and I was really freezing since it was CIt was really cold out there and she didn't have the decency to wait till the passengers are off the planeI really felt bad and sick since my whole body was shivering because of thatI think this is really wrong and I am really upsetAfter this, I was sick with high fever due to this incident and I end up paying a lot of money in medical billsI am out of the country and you will not be able to get of hold of me via phonePlease email me with any updates or concerns Regards, [redacted] ***

From: AW/P-C, NYC CUSTOMER RELATIONS NORTH AMERICA Sent: Wednesday, March 30, 10:AM To: 'sevgenitakis@***.com' Cc: '[email protected]' Subject: [redacted] /bf Revdex.com # [redacted] Dear [redacted] , Thank you for your correspondence regarding your recent experience Please forward the following documentation: Flight itinerary Ticket number Once the requested information is received, we will not hesitate to address your concerns Sincerely, BM [redacted] Lufthansa German Airlines Customer Relations North America P.O.Box Hempstead Turnpike East Meadow, NY USA Fax: [redacted] E-mail: [email protected]

From: Lufthansa Customer Relations [mailto:[email protected]] Sent: Friday, September 16, 10:AM To: [redacted] @ [redacted] .net Subject: Your Feedback to Lufthansa, FB ID [redacted] Dear [redacted] Thank you for your continued correspondenceWe are sorry to have disappointed you with our responsePlease be assured that it is never pleasant to deny a customer's request; however we must operate within certain guidelines to ensure everyone is treated equitably According to your record, your ticket was issued against a non-refundable economy fare ticket with restrictionsWe apologize for any misinformation you may have received, however, please note that the ticket is nonrefundable and forms part of the existing air tariff as filed with the Department of TransportationOnce the first flight was not flown, as per the Conditions of Carriage, the itinerary was cancelled by an automatic che system The attitude and service of our personnel should reflect an interest in our customer’s needs at all times along with a conscientious desire to be of serviceWe expect our personnel to be helpful and cooperative at all timesPlease accept our apology for any misinformation and all related inconvenience We regret that we were not able to meet your expectations Sincerely, B.M [redacted] ______________________________ Customer Relations North America Lufthansa German Airlines

We received from the Revdex.com your claimWe also received your continued correspondence.We regret you and your family’s disappointment that you were unable to travel with them on your Lufthansa flights on August 14th, As was explained to you by our colleagues, *** experienced an aircraft change to that of a smaller versionWe understand your wife and children, who held separate reservations, were automatically accommodated on another flight, arriving three hours later than their original flightWe are sorry you were not notified prior to arriving to the airport in Gdansk of this changeIt is certainly disappointing to hear that our airport agents in Gdansk were unable to accommodate you on the same flights as your familyThey each were provided with appropriate compensation of EUReach ($352), in accordance to the EU 261/regulationsWe appreciate your understanding, as you were not affected with a flight change to your reservation we are unable to offer you the same compensation.Consideration to partially refund your tickets is not possible since transportation was providedOur colleagues provided you with a goodwill gesture of EUR($176), for your hardships as we understand you were disappointed you were unable to travel togetherWhile we are unable to offer you additional monetary, we would like to send you a 20% Lufthansa savings certificate in an effort to regain your trustThe savings certificate may be redeemed on Lufthansa operated flights only (Economy Class) and is good for up to passengers travelling on the same itineraryPlease note the Terms and Conditions outlined on the back of the certificate where you also find instructions on how to redeem the savings certificate.We appreciate the opportunity to respond and assure you of our interest to be of continued service.Sincerely, SA***

From: Date: Thu, Feb 25, at 11:AMSubject: [redacted] /bf [redacted] Revdex.com # [redacted] To: [redacted] @ [redacted] .***Cc: [email protected] Dear [redacted] , Thank you for your correspondenceWe are sorry to learn of the baggage delay and damage you experienced; however we are grateful for this opportunity to address your concernsPlease accept our sincere apologies for our delayed replyWe are currently experiencing a high volume of feedbacks from our customersWe apologize for the inconvenience and additional expenses incurred as a result of a baggage irregularity and regret the less than positive impression gainedWe would like to be of assistance with your expenses while without your bagsIf you would like to receive reimbursement for 100% of your purchases, it is Lufthansa’s policy to reimburse reasonable interim purchases up to the maximum liability limitations established by the Montreal ConventionPlease forward the purchased items (excluding toiletries and undergarments) with original receipts to the address belowShould you not have the original receipts, please forward receipt copies or other proof of purchase for our considerationLufthansa Customer RelationsHempstead TurnpikeEast Meadow, NY In the event you wish to keep the items purchased, our policy is to reimburse up to 50% for reasonable, necessary clothing and 100% of toiletries and undergarments purchases against original receipts while you are without your bagTherefore, forward the original receipts for evaluationLuggage is normally processed with care and accuracy and the vast majority is handled without incidentWe would like to be of assistance in reimbursement for your damaged bag and ask that you forward your repair receipt for reviewIf the bag was unable to be repaired kindly forward the original bag purchase receipt to my attentionSincerely,B.M***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:BM [redacted] While we appreciate you responding, thank you, we are not satisfied with the responseWe understand the fare rules, that is why we are seeking a one time concession for a full refund in this situationWe were told by the North American office that this would qualify for a one time concession and they would have processed it but since the departure wasn't in the US, they needed the DE office to process the refundWere we to show up at the airport with our ticket in hand, Lufthansa would not let us fly due to my wife being not only beyond weeks, but at her actual due dateIn addition, we have provided a doctor's note further forbidding us from flyingAs a courtesy to us, we hope you can understand the challenges of our situation and grant us this one time concession and a full refundRebooking is not an option for usWe will be unable to travel within the time frame as we will have a newborn and will not be able to travel internationallyEven if we could, the rebooking costs as much as the ticket so it doesn't offer us any benefit.We have spent an incredible amount of time and energy on thisFor your reference, I have attached a written correspondence that further outlines our situation and our frustrations dealing with thisIf this needs to be escalated to another department, or to someone else, please pass along these communications.Thank you, [redacted] and [redacted] ***Regards, [redacted] ***

BELOW PLEASE FIND OUR REPLY TO MR***:Dear Mr***, Thank you for your correspondence and your patience while awaiting our reply We understand you had pre travel concerns regarding rebooking your Lufthansa flights We have contacted the Lufthansa Call center and they confirm that they were able to rebook your ticket in a lower class of service within Economy and that travel has been completed For any future issues you should have regarding pre travel, please contact Lufthansa Call center as Customer Relations handles post travel concerns only We remain at your continued service Sincerely, SA***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Check fields!

Write a review of ZPDI

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

ZPDI Rating

Overall satisfaction rating

Address: 7411 John Smith Dr Ste 1500, San Antonio, Texas, United States, 78229-6034

Phone:

Show more...

Web:

www.phillipsfuneralhomepa.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with ZPDI, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for ZPDI

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated