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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I want at least part of my refund , I pay so much money and I don't get that service I deserve for my money , I never will travel with Lufthansa again was the worth experience,
Regards,
*** ***

A telephone conversation with *** *** occurred January 11th regarding
his request for a refund of the unused taxes related to his tickets*** *** reiterated that he is unable to use the two ticketsWe advised
him that there may be a partial refund of some applicable taxes and fees
and
that the refund should be processed back to the original form of
payment within seven days; however, it may take longer to appear on his
credit card statement.Jeff K***Lufthansa German AirlinesCustomer Relations

sent to passenger 4NOV2016Dear *** ***
Thank you for your correspondence and for your cooperation by submitting the information needed to investigate your claim
We were sorry to learn of the circumstances that prompted you to contact us and certainly understand your feelings concerning the
reported loss of your ringWe are very sorry to learn you discovered that you left your ring onboard flight LH *** from
Munich to San Francisco on September 5, We can only imagine your frustration
We regret to learn that you had tried to contact our Lost and Found Department without successWe truly regret that our service did not meet your expectations and apologize for the less than positive impression gainedWe have contacted our Tracing Office on your behalf and regrettably, your lost article was neither found nor turned in
Please allow us to explain that there is no carrier liability for articles left on board or in the terminalResponsibility for carbaggage and personal belongings rests upon the passengers during the entire journey
It is our hope our product and services otherwise met with your expectations as we look forward to welcoming you on board in the future.Lufthansa Customer RelationsNorth America

From: Date: Thu, Jun 30, at 1:PMDear ***,Thank you for your correspondenceWe appreciate the opportunity to respond. We understand that life happens and situations beyond the passengers control may ariseSo we are happy to
advise you that you may use the fare value of your non-refundable ticket (USD4125.00) towards the purchase of a new ticket of equal or higher fare on Lufthansa to Europe, Asia or Africa, paying any fare increase. Paid taxes and surcharges will be adjusted accordingly to any new or increase in taxes along with payment of the change fee of USDThe ticket must be re-issued before May 09, 2017, but travel may be booked for up to one year after that date, depending on the date the flights are booked. When you are ready to rebook, please contact our Customer Service Center at ###-###-#### for assistance with rebooking and provide your ticket number *** and your original reservation code *** for reference. The new fare must be on Lufthansa booked flights over the Atlantic originating in the USAThe value may not be transferred to another airline or *** *** carrier. *** ***, we thank you for your patience and understanding and look forward to welcoming you on board Lufthansa in the future. Sincerely,B.M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have emailed Lufthansa the star alliance numbers for myself and my wife
Regards,
*** ***

As all refunds have been confirmed as completed, there is no further action to be takenPassenger must speak to their credit card provider as the refunds have been processed

This complaint is in the process of being handled since 11AUG2016. We are in contact with the customer

From: Revdex.com of Metro Washington DCDate: Tue, Jan 17, at 11:AMSubject: Fwd: Your Feedback to Lufthansa---------- Forwarded message ----------From: Lufthansa Customer Relations Date: Fri, Jan 13, at 3:PMSubject:
Your Feedback to Lufthansa Dear *** ***,Thank you for your correspondence and the correspondence from the Revdex.com regarding your recent experience and for your cooperation in submitting your receiptsWe are sorry to learn of the baggage irregularity you experienced.We want to minimize your inconvenience by assisting you with the costs of necessary purchases while without your bagIn the event you wish to keep the items purchased, Lufthansa offers up to 100% reimbursement for toiletries and 50% reimbursement for clothing against original receipts and within the guidelines of airline liability.Based on the information and receipts submitted, you may expect a check to arrive under separate cover in the amount of USD90.36, representing 100% reimbursement for your interim expensesThis check may be expected within the next three weeks at your Philadelphia address.The search for your bag will continue for days from the date of loss and if it is located, the nearest Lufthansa airport office will call you immediately to arrange delivery. Your Property Irregularity report number is ***.We realize our actions cannot erase your displeasure; however it is our hope you will draw on your positive experiences.Sincerely,B.M***__________________

sent to passenger 13SEP2016Dear *** ** ***
Thank you for your correspondence forwarded by the Revdex.comWe regret to learn of the unfortunate circumstances which prompted you to write;
however we will always welcome the opportunity to address your concernsWe can certainly
understand the disappointment and are sorry for the poor impression gained
After investigation of your past dated reservation, which was created by *** ***, it is evident your itinerary was booked on codeshare flightsFlight LH *** from Washington to Brussels is owned and operated by *** flight ** ***Flight LH *** from Brussels to Washington is owned and operated by Brussels flight ** ***
Airport chewould be with the operating airlinesThe confirmation provided by your travel professional should have indicated the operating carrierIf tickets for this
routing were indeed issued by your travel agent; any request for information about the itinerary must be addressed with the agent
Sincerely,
B.M***

Dear *** *** and *** ***,Thank you for the correspondence forwarded by the Revdex.com and for the opportunity to replyWe sincerely regret learning of your disappointment with the service you received. We realize that flight scheduling can make the difference to suit our customers’ needs, and every effort is made to effectively meet the travel requirements from our broad customer base. This is why Lufthansa offers customers a broad range of fares. Many factors that can influence fares at any given time, to include origin and destination, the season of travel, the length of stay, and the rules and restrictions governing the requested fare, to name a few. According to your record, your non-refundable ticket was issued against a special fare economy ticket with restrictions. We apologize for any misinformation you may have received however, please note that the restrictions form part of the existing air tariff as filed with the Department of Transportation. In the case of special fares the restrictions may not be waived. If you wish to cancel the booking only the applicable taxes will be refundedIf you wish to rebook, the booking for the new travel dates must be made prior to the original booked travel dates, i.eAugust 17, (5PM Europe time/ 7AM Mountain Standard Time)The ticket reissue/rebooking fee plus any applicable upsell or tax would be collected at the time of the change. *** *** and *** ***, while we understand this may not be the reply you were anticipating we nonetheless are certain you will understand Lufthansa’s position in this matter. Thank you for your understanding. Sincerely, BM*** Lufthansa German Airlines Customer Relations North America P.O.Box *** *** *** *** East Meadow, NY ***

We received your claim from the Revdex.com, reference number ***.We understand you claim you have not received a refund for the ticket you purchased via the Lufthansa websiteAccording to our records, we can confirm that a refund of your Lufthansa ticket number, *** for $was
processed on October 31st, A credit for the aforementioned amount was applied to the original form of payment, *** credit card number ending in ***Please allow at least billing cycles for this amount to appear on your statementConsideration to add interest to this amount is not possible.We appreciate the opportunity to respond and assure you of our interest to be of continued service.Sincerely, SA***

This complaint has been resolvedThank you very much for your assistance with this matterRegards, *** ***

To whom it may concern,We contacted *** *** on February 23, via phone regarding his feedbackAn apology was given and accepted regarding the time frame it has taken to contact him regarding his request for reimbursement for excess baggage feesWe advised that we would reimburse the
excess baggage fees of $USD that he paid in addition to $USD for the damaged bag that occurred on his return flights on January 8, We also offered $per passenger for a total of $USD as a gesture of goodwill*** *** was happy that he received a phone call to discuss his feedback and was very happy with resolution.Kind regards,Tanya C*** Customer Feedback North America Lufthansa German Airlines*** *** ***East Meadow NY ***Fax: * ***Email: [email protected]***.com Members of *** ***

Dear *** ***,Thank you for your patience during our processing of your claim.We regret to learn of the difficulty you experienced attempting to cancel your booked flights within the cancellation deadlineWe have authorized the remaining value of your tickets to be refundedPlease allow up to
days for the credit to appear on the original form of payment used to purchase the tickets.We appreciate your choosing Lufthansa and we hope to see you both on one of our flights again in the near future.Sincerely, B B*** Lufthansa German Airlines Customer Relations *** *** *** *** *** ** ***

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Dear *** ***
We are in receipt of your communication addressed to the Revdex.comWe are currently experiencing an unusual high volume of inquiries and regret not being able to respond within the time frame that you would expect from usFor this, we beg your pardon. We understand how important advance seating assignments are for our guests who have particular seating criteria in mind and our staff will do all possible to honor these request where possibleSeat reservations are considered to be a voluntary service, not binding and outside the Contract of Carriage celebrated with Lufthansa. Lufthansa offers ASR- Advance Seat Reservation, as an additional serviceEconomy Class passengers are able to reserve seats in advance for a feeWith this service passengers can receive the respective seat in their chosen category (aisle, middle or window)Due to operational changes, seat numbers could changeHowever, the seat criterion booked against a fee remains guaranteedAs in the past, all guests may choose their preferred seat at no extra charge within hours of departureHowever, by this time preferred seating options may be limited.We value you as a Lufthansa passenger and can certainly understand how you feel you did not receive the service you rightly expect from Lufthansa in this situation.*** *** Lufthansa aims to be a credible and, above all, reliable partner for you, and we take your criticism of our seating assignment policy seriouslyWe therefore, thank you for the opportunity to respond and regret any inconvenience.Sincerely, B B***

Dear *** ***,Thank you for your correspondence forwarded by the RevDex.comWe appreciate the opportunity to review your request for a refundWe can appreciate
your perspective and disappointment in the matter described in your
correspondence.
After reviewing
a copy of
your Lufthansa ticket, we confirm the ticket purchased was for a
round-trip economy fareIn the case of mixed fares the most restrictive fare determines
the ticket restrictionsAs advised by our call center on November 1, 2016,
kindly refer to our website www.lufthansa.com for ticket
rules/terms and conditions
A review of
your record indicates that you traveled on the outbound portion of your ticket
This reverts to a one way fareThe one way fare plus taxes is a higher fare
than the roundtrip fare purchased and we regret your ticket holds no value. As such, Lufthansa is unable to comply with
your request for refund of unused flight coupons
While we are
unable to comply with your request for a refund, we trust you will come to an
understanding of our stance
Sincerely,Lufthansa German Airline

Lufthansa airlines without our knowledge substituted a flight from Philadelphia to Brussels and return for another airlines that cost considerably less. We would like this cost difference to be refunded. Lufthansa has responded, but has avoided the issue of the response

Thank youI have verified the refundThe Revdex.com can close the claim. Sent from my ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Lufthansa is refusing to tell me how much the taxes and fees they're refundingFurthermore, Lufthansa did not take into consideration the fact that I could've made the flight to Houston
Regards,
*** ***

-----Original Message-----
From: Lufthansa Customer Relations [mailto:[email protected]]
Sent: Thursday, April 27, 11:AM
To: ***@***.com
Cc: [email protected]
Subject: Your Feedback to Lufthansa, FB ID *** Revdex.com ***
Dear ***
***,
Thank you for your correspondence forwarded by the RevDex.com
Nothing is worse than losing the confidence of a
customer; thus we sincerely regret learning of your disappointmentAlthough
the purpose for your contacting Lufthansa is less than positive, we do
appreciate your taking the time to notify us of your concerns
We realize that flight scheduling can make the difference
to suit our customers’ needs, and every effort is made to effectively meet the
travel requirements from our broad customer baseLufthansa offers customers a
broad range of faresMany factors that can influence fares at any given time,
to include origin and destination, the season of travel, the length of stay,
and the rules and restrictions governing the requested fare, to name a few
According to your record, your ticket was issued against
an Economy fare ticket with restrictionsWe apologize for any misinformation
you may have received, however, please note that the ticket is nonrefundable
and forms part of the existing air tariff as filed with the Department of
TransportationAs per the fare rules, a refund of the refundable taxes was
issued to the original form of paymentOnce the itinerary is cancelled and the
ticket taxes refunded, the non-refundable ticket holds no value
While we understand this may not be the reply you were
anticipating we nonetheless are certain you will understand Lufthansa’s
position in this matter
SincerelyLufthansa German Airlines