ZPDI Reviews (122)
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Address: 7411 John Smith Dr Ste 1500, San Antonio, Texas, United States, 78229-6034
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Address: 7411 John Smith Dr Ste 1500, San Antonio, Texas, United States, 78229-6034
Phone: |
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Web: |
www.phillipsfuneralhomepa.com
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Please see the response sent in reply to ID
[redacted]
From: AW/P-C, NYC CUSTOMER RELATIONS NORTH AMERICA
Sent: Monday, January 18, 2016 4:27 PM
To: '[redacted].COM'
Subject: [redacted]/**
Dear [redacted],
Thank you for
your...
correspondence.
The 200
USD is refund handling fee which applies for fully flexible tickets in Nigerian
market. Our refund department contacted the passenger [redacted] in
December regarding
this issue. Field Office denied waiving this fee.
Exceptionally, your
request for a refund has been forwarded to our refund department. Kindly allow
three weeks for review and processing to the original form of payment and allow
two billing cycles for a credit to appear on a credit card statement.
Sincerely,
B. M[redacted]
BELOW PLEASE FIND OUR REPLY TO MR. [redacted]:Dear Mr. [redacted],
Thank you for your correspondence and your
patience while awaiting our reply.
We understand you had pre travel concerns regarding rebooking your
Lufthansa flights. We have contacted the
Lufthansa Call center and they confirm...
that they were able to rebook your
ticket in a lower class of service within Economy and that travel has been completed. For any future issues you should have regarding
pre travel, please contact Lufthansa Call center as Customer Relations handles
post travel concerns only.
We remain at your continued service.
Sincerely,
S. A[redacted]