Zynga, Inc.

Initial Business Response /* (1000, 5, 2015/09/17) */
Acknowledged claimant's feedback and apologized for the bad experienceEducated claimant about the Fight Carnage eventXXXXXX-XXXXXXXX MHSC
Initial Consumer Rebuttal /* (3000, 12, 2015/10/11) */
*** ***
To ***@zynga.com RevDex.com Today at 10:AM
To *** of Zynga Executive Relations Department,
My apologies for not writing back I have Stage Lung Cancer so sometimes I forget many things because of Chemo treatments
You stated the following,
"We do value our players' ideas and comments regarding the game for it will help us in making Mafia Wars more enjoyable for every player."
However you ***'t listen to us, I have filled out multiple surveys in regard to Fight Carnage, it have virtually ruined my gameI can no long make Family XP in icesIt got better temporarily in Los Angeles but now its back up to Stamina per hitAnother thing, I can only fight in classic mode in Los Angeles, that's a joke! You want me to go back to spending money as I have been for the last years then I suggest you change the game back to the way it wasPeople are leaving the game because of Carnage & event on top of event, you have and will be the ruin of Mafia Wars I just wish you would see this!
The dev team was supposed to me *** J*** for a meeting on skype but your dev team was a no show, Hmm I wonder whyIf my game does not change I will be quitting mafia wars for good, no more speding per month on any of your games!!!
Final Business Response /* (4000, 14, 2015/10/13) */
Zynga has informed the claimant regarding the final resolution of his claimsPlease refer to original case # XXXXXX-XXXXXXXX MHSC

Initial Business Response /* (1000, 5, 2015/09/14) */
Acknowledged our claimant's feedback regarding the new Fight Carnage feature in Mafia WarsEducated our claimant about our support optionsXXXXXX-XXXXXXXX - ***
Initial Consumer Rebuttal /* (3000, 8, 2015/09/15) */
(The consumer indicated
he/she DID NOT accept the response from the business.)
I have received the response from Zynga and I do NOT accept their solution of sending me a computer generated mass email that is the exact same that they send to everyone elseThey could not even be bothered to make sure my name was spelled correctly
The link they sent for their Support Article https://support.zynga.com/article/mafia-wars/Fight-Carnage-FAQ-en_US-XXXXXXXXXXX...⇄
specifically states that Fight Carnage is a *limited-time event*The only thing that was limited time to this was their wording in the game itselfThe Fight Carnage status remains in the gameThis is not why I joined the game, not what I agreed to when began building my in-game character as a fighterFight Carnage forces us to play in what is called the Arena and there is no skill involved in the ArenaThe Arena also forces us to spend more of our own *** if we want to be able to continue to play each day
https://support.zynga.com/article/mafia-wars/Fight-Carnage-FAQ-en_US-XXXXXXXXXXX...⇄ /> Q: What is Fight Carnage?
A: Fight Carnage is a limited-time event in which each Attack in Fights will deal a lot more Damage and will proportionally cost more Stamina for the Damage dealtThe Stamina spent per attack will be based on your total Max Stamina
Zynga suggests that I contact their Customer Support siteWhen clicking on their link provided http://support.zynga.com , I have areas of option
is to email where when I do email them, I receive the exact same automated return email as they sent for this complaint
Email Us
Get answers in hours
2nd option is:
Our chat agents are currently unavailablePlease try again soon
(Please note that I have yet to be able to use their chat option in approximately years as they are always unavailableIt does not matter what day or time of day that I try to reach their chat agents, the message is always the same of 'unavailable')
Again, I do NOT accept their automated response as a solution to my complaint
Final Business Response /* (4000, 10, 2015/09/16) */
We have already provided the final resolution for the claimant's casePlease refer to the original case "XXXXXX-XXXXXXXX - ***"
Final Consumer Response /* (4200, 12, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A portion of their game was promoted as being Limited Time in the gameThe only thing they changed was the wording and left the formatTheir outright lie is unacceptableI have a screenshot of their Limited Time promotion if it is neededThey do not have a working Player Support Customer Portal as they claim and when You email them, you get the same generic response as was sent to all for this complaintAlso, the Forums that they direct you to are not monitored by Zynga staff but is other players answering questions to the best of their knowledgeI do NOT accept their Proposed Resolution

Zynga has assisted the claimant regarding his/her issuesPlease refer to case # *** - JDV

Initial Business Response /* (1000, 6, 2016/01/06) */
Denied claimant's request since it shows on our records that the correct amount of Coin winnings were already added to his account on December 31, XXXXXX-XXXXXXXX - RCR
Initial Consumer Rebuttal /* (3000, 9, 2016/01/08) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
I HAVE THE PROVE THAT I DIDNT WIN THE RIGHT AMOUNT A PICTURE SPEAKS A 1OOO WORDS AS THEY SAY.DIDNT YOU THE Revdex.com SEE MY PROVE OR DO YALL JUST DONT CARE BECAUSE ZYNGA IS A PAID MEMBER???
Final Business Response /* (4000, 11, 2016/01/12) */
Final resolution has been provided to the claimantPlease refer to original case # XXXXXX-XXXXXXXX RCR

Zynga will continue to assist the claimant regarding his/her issuesPlease refer to original case # *** AV

Initial Business Response /* (1000, 5, 2015/11/01) */
We were unable to verify the missing coins and denied the player's requestThe coins were not missing but used in the gameXXXXXX-XXXXXXXX PB
Initial Consumer Rebuttal /* (3000, 7, 2015/11/03) */
(The consumer indicated he/she DID NOT
accept the response from the business.)
HiThey did verify I had 44million coinsThey said it was through game play that deleted my coins which is not trueWhen I call I tunes support and give them my serial number for my phone they can't find itMaybe someone else got themAll I know I had million shut my phone off to charge opened the app and had 30,pointsI had read so many complaints about Zygna and ***'t want to be another one to blow up Facebook and Twitter
Final Business Response /* (4000, 20, 2015/11/10) */
Request is deniedFinal resolution has already been provided to the claimantXXXXXX-XXXXXXXX PB
Final Consumer Response /* (4200, 22, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not sure what the out come isStill no resolutionHave found out my phone doesn't go through Facebook and when I win a mystery bonus I do not get the coins awardedPlease let's come up with a resolution

Complaint: ***I am rejecting this response because:I would like to update my complaintThe issue of me not being able to play at all has been resolved, but there are still two underlying issues not resolvedNot getting purchased or won rewardsI used actual cash money and bought some bronze keys to open bronze crates out of the three crates I opened an I collected items that should have gone into my inventory, only items actually appeared in my inventoryThis also happens with keys you obtain from racing and also when you win parts in the game you do not receive the advertised itemsThis is affecting multiple players so the extend of the financial loss to players is not knownWhile not intentional I am sure, is basically fraud on a small scale as I only lost dollarsI am locked out of the advanced levels of the game, and this has effected numerous players, and there has been no resolutionIn closing I am glad that Zynga has fixed the first problem but would like to keep the complaint open until a resolution for the purchased items not showing up is resolvedThank you *** *** *** *** *** *** Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/06/22) */
Acknowledged claimant's concernEducated player that the limited Edition Horses is named as Baby Fur Grey Mini Horse and Baby Striped Golden Chestnut and it is already placed on her Farm.Provided a screenshot where the Horses are placed
Provided information on how to contact Customer Support for future gaming concernsXXXXXX-XXXXXXXX

Initial Business Response /* (1000, 5, 2015/06/13) */
Player giving feedback about pricesMain issue is about Farm *** missing in the gameWe asked for UID and email address of the account since email address used in the Revdex.com complaint did not appeared in the ZRM for re-investigationThanked
player for feedback and provided link about ForumsXXXXXX-XXXXXXXX - **

Zynga has provided the final resolution to the claimantClaimant was informed on different occasions that Zynga will be unable to restore the ChipsPlease refer to original issue # *** JDV

Zynga has assisted the claimant regarding her issuePlease refer to case # *** TM

Complaint: ***I am rejecting this response because: I already tried restarting the game and recovering the parts but no successI will accept a resolution if they can put the vehicles I have problems with back to where it was before the updateThey did send me a message saying they have been working on this but this has been going on for days and no success. Sincerely,*** ***

Zynga has assisted the claimant regarding his/her issuesPlease refer to case* *** **

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
(The issue has been resolved)
Sincerely, Mohamed ***

Complaint: ***I am rejecting this response be**use: *** Afrom the business advised that they are looking into my complaint and they have not yet offered me any compensation for loss of use for
two months, so there is not yet a resolution. I **nnot accept the response until my *** *** farm is fixed and they have offered me some type of compensation. I understand that it may take *** Aa little time to resolve my issues. Thank you.Sincerely, Gina Goode

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I WANT MY CHIPS BACK, BECAUSE WRONGFULLU TAKEN AND ZTNGA INCIS A SCAM

Initial Business Response /* (1000, 6, 2015/05/29) */
Was able to verify that the Claimant have botting activities on her gameInformed the Claimant that Informed the Claimant that her game is not blocked on our end but using unauthorized links or third party applications may cause disruption and
jeopardize her online securityFinal resolution ans response was already sent to the claimantXXXXXX-XXXXXXXX **

Initial Business Response /* (1000, 5, 2015/09/12) */
Acknowledged our claimant's feedback regarding the "Fight Carnage" feature in Mafia WarsInformed claimant about Zynga's Terms of Service on refund policyEducated about support optionsXXXXXX-XXXXXXXX - ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am still awaiting resolution but I feel they will be honorable in their attempts to satisfy me.Sincerely, *** ***

Initial Business Response /* (1000, 5, 2015/06/18) */
Informed claimant that we are unable to return her the Billion chips as per our terms of serviceProvided more information that once an account is suspended due to violations on our terms of service, the chips on the account will be taken
XXXXXX-XXXXXXXX **
Initial Consumer Rebuttal /* (3000, 8, 2015/06/20) */
RE: Reply from Zynga Customer Support ref:_***._XXXXXqVuTn:ref
RE: Reply from Zynga Customer Support ref:_***._XXXXXqVuTn:ref
*** *** 12:
To: Zynga Customer Support
zynga,
I understand that you are saying I have broken your terms of service, yet when I initially informed you I asked for the proof of what I have done wrongunless there is no proof I would like to know why you are unwilling to provide it and when the account was suspended it stated I would either be suspended for three days or admit fault and return to game play with 10% (up to million chips)i did not admit fault so I still do not understand why my chips have not been returned to meif you can forward proof of this alleged breach of terms of service I am happy to comply and accept fault but as I believe I have not unless there is proof otherwise I would like all chips returned to my account asap,
yours sincerely,
*** ***
Date: Fri, Jun 06:38:+
From: ***@zynga.com
To: ***@hotmail.co.uk
Subject: Reply from Zynga Customer Support ref:_***._XXXXXqVuTn:ref
Hello ***
Good day! This is Redel and it has been escalated to me through the Revdex.com regarding your Poker account with the missing Chips amounting to almost Billion
I sincerely apologize for any inconvenience this may have caused youI have checked our records and the account was found to be in violation of our Terms of ServiceFor your reference, please review our Terms of ServiceI have provided the link below for your convenience
Your account was suspended for Inappropriate Poker Chat-Racial epithets, discriminating or profane languageI understand that it may not be in anyway wrong from your point of view but this may come in offensive to the other playersWe have to maintain a safe and healthy environment for our games, with that, we have suspended your account as a counter measure
As per the Terms of service agreement, once an account has been suspended, the points or chips are automatically taken from the accountYour account was automatically reactivated after daysThe chips that were removed will not be returned
We also regret to inform you that we are unable to issue a refund per our Terms of Service
You can review our Terms of Service again on the link below:
https://zynga.com/legal/terms-of-service
It is important to note that this decision is final and that any further inquiries in regards to this matter will be closed upon receipt
We always encourage you to use our Customer Portal Page so you can get support for the games you are playing
Here are useful links you can refer to:
Customer Portal:
http://www.zyngaplayersupport.com
Forums:
http://www.zyngaplayerforums.com/forum.php
Your Support Options
https://support.zynga.com/article/all/Your-Support-Options-en_US-XXXXXXXXXXXXX⇄ /> For your reference, here is the incident number for this issue: XXXXXX-XXXXXXXX
Regards,
***
Zynga Executive Relations
Final Business Response /* (4000, 11, 2015/06/25) */
We have already informed the claimant that our decision regarding the chips being taken is already finalWe can no longer return the chips taken after their account was suspended due to Terms of Service ViolationsXXXXXX-XXXXXXXX RF
Final Consumer Response /* (4200, 13, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their proposed solution, they will not send proof of what I've doneI've asked a few times but they do not answerI've done nothing wrong what so ever on their poker siteHow can they justify saying I've done wrong when no proof has been sentyou cant just accuse anyone of anything without proofThis is my fight with themI've been on this site for years and have never had a problemI am asking you if you could help me in this matterA few more players on the same site have told me they have had the same thing done with no reasonthis can't be done to peopleI play on this site to communicate with friends and have a friendly gameCould you please help me in this matter to regain all of my chips, or see the proof of what I have allegedly doneyours faithfully, ***