Zynga, Inc.

Initial Business Response /* (1000, 6, 2015/09/17) */
We have acknowledged the claimant's feedback and provided information about the new game update. We have also denied the refund request due to the conditions stipulated in our Terms of Service.
Initial Consumer Rebuttal /* (3000, 8,...

2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can understand not giving a refund, but I do not understand why the game changes that have been forced on us and protested by so many have to remain in place. After taking surveys and asking for feedback Zynga has ignored them. Why ask for feedback if you are not going to listen to your customers. The amount of players and paying customers has dropped considerably since Zynga introduced these changes. I know this to be true by the amount of people in my groups that have quit. The real solution would be to restore the game to how it was 2 months ago. More and more of my friends and fellow players are ready to quit for good as am I, despite the money I have spent.
Final Business Response /* (4000, 10, 2015/09/23) */
We've already provided our official statement about this case.
XXXXXX-XXXXXXXX RCR
Final Consumer Response /* (4200, 12, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not really satisfied with their response. Not really sure what more I can do at this point but cancel my paid subscription and block their game. It is obvious they really [redacted]'t care about the customers opinion.
Thank you to the Revdex.com for the help provided. I greatly appreciate it.

Complaint: [redacted]I am rejecting this response because: I have already sent 2 videos previously. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/09/14) */
We have acknowledged the claimant's feedback and provided more information about the new game update.
XXXXXX-XXXXXXXX MC
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from...

the business.)
it is an auto message being sent to every player of the product that is contacting right now. they are only trying to smooth over and are lying , nothing is being done for those who are unhappy with product
would attach photo copy of email they sent but cant figure out ho w... so copying and pasting it here for you to view
[redacted]@zynga.com via x958xdeXXXXXo7.6-j52ieac.na26.bnc.salesforce.com

Sep 14 (2 days ago)

to me
Hello [redacted],
This is [redacted] and your Mafia Wars concern has been escalated to me through the Revdex.com.
We appreciate your honest feedback regarding the new game updates in Mafia Wars. Please trust that this will be considered for future game enhancements as we do value our players' ideas and comments regarding the game to help us make Mafia Wars more enjoyable for every player.
Here's where you can see information about the NEW game update: https://support.zynga.com/article/mafia-wars/Fight-Carnage-FAQ-en_US-XXXXXXXXXXX...⇄ /> For additional game play concern, please contact our Customer Support Team directly: http://zynga.tm/d0J7
Thank you for your understanding about this matter.
For your reference, here is the incident number for this issue: XXXXXX-XXXXXXXX
Regards,
[redacted]
Zynga Executive Relations
ref:_[redacted]
Final Business Response /* (4000, 9, 2015/09/17) */
We have already provided our official statement regarding this issue.

Initial Business Response /* (1000, 5, 2015/09/23) */
Thanked the Claimant for sending their feedback on game updates and denied refund due to our terms of service agreement policy XXXXXX-XXXXXXXX RF

Complaint: [redacted]I am rejecting this response because: They ar attempting yet again to get out of refunding charges that were illegally made using my account. They were informed not only by myself that the charges were not approved by me but that they were also informed by Google as well as my bank. Yet they continued to allow charges to build up. Google has offered to assist me in the matter by providing receipts showing the transactions. On top of this proof as also been provided that shows multiple Facebook accounts have used my account and Facebook also has provided me with logs that show the charges were made from different IP addresses from all over. Zynga is infamous for doing this and getting away with it because no one bothers to do anything about it. But I will not accept some lame  response. I have my bank as well as Google and Facebook all on my side on this. Nothing but a full refund is what I will accept.Sincerely,[redacted]

Informed claimant to provided additional information for us to further investigate her concern. Was able to verify that claimant's been contacting our Customer Support team since February 7, 2017 with the same concern. Please refer to helpshift ticket number: [redacted] for the additional steps...

done regarding claimant's issue.