Zynga, Inc.

Complaint: [redacted]I am rejecting this response because: I have no idea what that means. I am working with someone on the complaint but it has not been by any means been settled at this point.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: the issue is not resolved yet. they are asking me the same questions over and over again and again by different support team. every time I do respond to their email, I get a different person contacting me and telling me are looking in to this, then I get a meail from some eles asking me the same question that I did respond to before.Sincerely,[redacted]

Zynga will continue to assist the claimant regarding her issues. Please refer to original case [redacted]

We have assisted the Claimant and provided on how to do the account security feature.  [redacted]

Zynga has assisted the claimant regarding her issues. Please refer to case #[redacted] JS

Complaint: [redacted]I am rejecting this response because: They have not done anything  with  the game and its issues.Sincerely,[redacted]

Zynga has assisted the claimant regarding his/her issues. Please refer to case #[redacted] BB

Zynga has assisted the claimant regarding his/her issues. Please refer to case # [redacted] AV

Initial Business Response /* (1000, 5, 2015/12/22) */
Requested claimant to send us more information regarding their concern so that we can further assist. Provided them information on how to reach our support. Sent information regarding refunds. XXXXXX-XXXXXXXX **
Complaint Response Date bumped...

because: Holiday

Initial Business Response /* (1000, 5, 2015/06/11) */
Informed the Claimant about game closure announcement last March 2015 and denied claimant's request for a refund as per Zynga's Terms of Service and Purchase Policies. XXXXXX-XXXXXXXX **

Initial Business Response /* (1000, 5, 2015/11/13) */
XXXXXX-XXXXXXXX -**
I responded to the claimant in our internal ticketing system after reviewing the account due to Terms of Service violations, the claimant's chips will not be returned. Claimants been informed of how to avoid future...

suspensions by adhering to our Terms of Service.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have asked them several times what I violated and to prove I did what it. They say I violated but will not show me proof. If they have a tape of me doing something, I'd like to see it. Its my account and they are telling me I violated their terms, yet they won't show me. Ask them to provide the proof?
Final Business Response /* (4000, 9, 2015/11/24) */
Zynga has provided the final resolution to the claimant's case. Please refer to original case #XXXXXX-XXXXXXXX **

Complaint: [redacted]I am rejecting this response because: Thay done nothing to fix the issue at all not restored one single item just pushed me off.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/21) */
We have requested for the claimant's UID/ZID and the exact date of the purchase. Will provide proper solution for this issue once we receive an update coming from the claimant. XXXXXX-XXXXXXXX **
Initial Consumer Rebuttal /* (3000, 7,...

2015/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was emailed numerous times but no resolution came about.
I was told that I had to be a Facebook member in order to get what was taken. This is unaccetable. They clearly stated that they had verified the loss and that I was indeed correct but Zynga wants me to become a Facebook member in order to reimberse me what is owed. Totally unacceatable. So just so others dont fall in the same trap I am coninuing my despute.
Final Business Response /* (4000, 9, 2016/01/04) */
Zynga has provided the final resolution to the claimant's case. Please refer to original case # XXXXXX-XXXXXXXX **.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/09/13) */
We have acknowledged the claimant's feedback about the new updates in the game and assured him that it will be reviewed for future game enhancement. Denied the claimant's request for refund due to the conditions stipulated in our Terms of...

Service.
XXXXXX-XXXXXXXX MC
Initial Consumer Rebuttal /* (3000, 7, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They need to change it back to the way it was before they introduced the Fight Carnage.
Final Business Response /* (4000, 9, 2015/09/17) */
We have already advised the player about the new game updates.

Zynga has assisted the claimant regarding his issues. Please refer to case # [redacted] JDV

Initial Business Response /* (1000, 5, 2015/05/12) */
Informed the claimant that as per our Terms of Service, we do not refund purchased in-game currencies. XXXXXX-XXXXXXXX **
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from...

the business.)
I understand they have a right to close this product but they have not been forthcoming with their decision to do so. When ethics are not taken into consideration by this company although their legal obligations are met ... It does not excuse the fact .. that they were deceitful in how they went about it. I have boycotted all Zynga games and will continue to do so. When all consumer interests are not taken into account its bad business. They were not apologetic but a moral company would try to make amends with the consumer. I spent money .. I invested long term in this product .. They are not out anything ... It is my fault for buying into a lemon game and a lemon company. Thanks
Final Business Response /* (4000, 9, 2015/05/18) */
Acknowledged feedback from the claimant and informed them that we value their feedback and comments since it helps us make our community better. XXXXXX-XXXXXXXX **
Final Consumer Response /* (4200, 11, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Zynga has replied. The fact of the matter is that they are removing the product / game. Under their own conditions this is something they probably have a right to do. I have spent a lot of money on this game in past. By them removing the game completely they still have my money and I will have nothing. I would like to advise others that I will boycott this company and all Zynga products as they feel they can go into an agreement with their customers, take the money and then delete everything the customer had paid for. This not being just monetarily but also the many hours of game play I put in, for me to establish my rank within the game. I would caution others of this companies actions. DO not buy into games that companies can delete at any time they wish without feeling any responsibility to their consumers.RIP Ninja Kingdom !!

Complaint: [redacted]I am rejecting this response because:Sincerely,Paul [redacted]
the business has suspended me for somebody else’s stupidity, I find it unfair that my chips were taken from me

Complaint: [redacted]I am rejecting this response because: I received the same generic response they that always give. I was contacted by Connie who asked for further details about my complaint. I was then...

contacted by Julie, who said she would be handling my complaint since Connie was out. Julie admitted that they had a glitch but no refund was issued.
"we're glad to inform you that the fix for the "Hold the Fort" battles will be released on the 1.17 update of the game.
 
People paid for a 12 use relic to use during the event, but lost a single use of that relic every time the hit the glitched land
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/19) */
Gave claimant our FV 2's troubleshooting article which contains the new guides on how to improve her game's performance. Escalated this loading issue to FV 2's Studio. Addressed her refund request and provided the link for our Terms of...

Service.
XXXXXX-XXXXXXXX-[redacted]