Zynga, Inc.

Initial Business Response /* (1000, 5, 2015/09/14) */
We have acknowledged the claimant's feedback and provided information about the new game update.
XXXXXX-XXXXXXXX **
Initial Consumer Rebuttal /* (3000, 7, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
The only thing Zynga sent was a form letter stating they made the change to Fight. They told me in the letter to send complaints to Customer Support. But they have shut down most of Customer Support and the only thing ANY player receives is a form letter to state what we already know, that they are using the Carnage formula in fight. The only adjustment they made was to let us initially attack with less stamina, but the end result is the EXACTLY the same.
This week [redacted] is taking a poll of MW players. The question is, "Do you want all of Carnage removed from your game?" https://www.facebook.com/events/XXXXXXXXXXXXXXXX/
So far less than 5% of players vote NO.
Zynga is playing semantics and distorting the truth. They kept the formula for Carnage permanently as their new Fight. They told us they would give us Classic Fight in one city and have not. And until they give us Classic Fight in all cities, I will not pay them another cent. Neither will most MW players.
Zynga never showed the players the results of their own surveys on Carnage. But they never asked outright like we did this ONE question being asked in the [redacted] poll.
Everyday MW loses large numbers of good players from the game due to Zynga's Carnage formula being used in Fight permanently.
Zynga continues to lie and "handle" us with form letters. They keep saying all this was to improve performance in the game. However, the number of player reporting improved performance is so extremely low that I suspect the ones saying it work directly for Zynga.
After Zynga lied to their shareholders and continue to lie to the players, this is a news story and it surprises me Zynga is getting away with this with no repercussions.
Final Business Response /* (4000, 11, 2015/09/24) */
We have already provided our official statement regarding the new update in Mafia Wars.
XXXXXX-XXXXXXXX **

Complaint: [redacted]I am rejecting this response because: I have no idea what that means. I am working with someone on the complaint but it has not been by any means been settled at this point.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/13) */
XXXXXX-XXXXXXXX -**
I responded to the claimant in our internal ticketing system after reviewing the account due to Terms of Service violations, the claimant's chips will not be returned. Claimants been informed of how to avoid future...

suspensions by adhering to our Terms of Service.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have asked them several times what I violated and to prove I did what it. They say I violated but will not show me proof. If they have a tape of me doing something, I'd like to see it. Its my account and they are telling me I violated their terms, yet they won't show me. Ask them to provide the proof?
Final Business Response /* (4000, 9, 2015/11/24) */
Zynga has provided the final resolution to the claimant's case. Please refer to original case #XXXXXX-XXXXXXXX **

Complaint: [redacted]I am rejecting this response because: They have not done anything  with  the game and its issues.Sincerely,[redacted]

Zynga has assisted the claimant regarding his/her issues. Please refer to case # [redacted] AV

We have assisted the Claimant and provided on how to do the account security feature.  [redacted]

Initial Business Response /* (1000, 5, 2015/12/22) */
Requested claimant to send us more information regarding their concern so that we can further assist. Provided them information on how to reach our support. Sent information regarding refunds. XXXXXX-XXXXXXXX **
Complaint Response Date bumped...

because: Holiday

Zynga will continue to assist the claimant regarding her issues. Please refer to original case [redacted]

Initial Business Response /* (1000, 5, 2015/06/11) */
Informed the Claimant about game closure announcement last March 2015 and denied claimant's request for a refund as per Zynga's Terms of Service and Purchase Policies. XXXXXX-XXXXXXXX **

Zynga has assisted the claimant regarding her issues. Please refer to case #[redacted] JS

Zynga has assisted the claimant regarding his/her issues. Please refer to case #[redacted] BB

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: Thay done nothing to fix the issue at all not restored one single item just pushed me off.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/09/13) */
We have acknowledged the claimant's feedback about the new updates in the game and assured him that it will be reviewed for future game enhancement. Denied the claimant's request for refund due to the conditions stipulated in our Terms of...

Service.
XXXXXX-XXXXXXXX MC
Initial Consumer Rebuttal /* (3000, 7, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They need to change it back to the way it was before they introduced the Fight Carnage.
Final Business Response /* (4000, 9, 2015/09/17) */
We have already advised the player about the new game updates.

Initial Business Response /* (1000, 5, 2015/12/21) */
We have requested for the claimant's UID/ZID and the exact date of the purchase. Will provide proper solution for this issue once we receive an update coming from the claimant. XXXXXX-XXXXXXXX **
Initial Consumer Rebuttal /* (3000, 7,...

2015/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was emailed numerous times but no resolution came about.
I was told that I had to be a Facebook member in order to get what was taken. This is unaccetable. They clearly stated that they had verified the loss and that I was indeed correct but Zynga wants me to become a Facebook member in order to reimberse me what is owed. Totally unacceatable. So just so others dont fall in the same trap I am coninuing my despute.
Final Business Response /* (4000, 9, 2016/01/04) */
Zynga has provided the final resolution to the claimant's case. Please refer to original case # XXXXXX-XXXXXXXX **.

Complaint: [redacted]I am rejecting this response because:Sincerely,Paul [redacted]
the business has suspended me for somebody else’s stupidity, I find it unfair that my chips were taken from me

Zynga has assisted the claimant regarding his issues. Please refer to case # [redacted] JDV

Initial Business Response /* (1000, 5, 2015/05/12) */
Informed the claimant that as per our Terms of Service, we do not refund purchased in-game currencies. XXXXXX-XXXXXXXX **
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from...

the business.)
I understand they have a right to close this product but they have not been forthcoming with their decision to do so. When ethics are not taken into consideration by this company although their legal obligations are met ... It does not excuse the fact .. that they were deceitful in how they went about it. I have boycotted all Zynga games and will continue to do so. When all consumer interests are not taken into account its bad business. They were not apologetic but a moral company would try to make amends with the consumer. I spent money .. I invested long term in this product .. They are not out anything ... It is my fault for buying into a lemon game and a lemon company. Thanks
Final Business Response /* (4000, 9, 2015/05/18) */
Acknowledged feedback from the claimant and informed them that we value their feedback and comments since it helps us make our community better. XXXXXX-XXXXXXXX **
Final Consumer Response /* (4200, 11, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Zynga has replied. The fact of the matter is that they are removing the product / game. Under their own conditions this is something they probably have a right to do. I have spent a lot of money on this game in past. By them removing the game completely they still have my money and I will have nothing. I would like to advise others that I will boycott this company and all Zynga products as they feel they can go into an agreement with their customers, take the money and then delete everything the customer had paid for. This not being just monetarily but also the many hours of game play I put in, for me to establish my rank within the game. I would caution others of this companies actions. DO not buy into games that companies can delete at any time they wish without feeling any responsibility to their consumers.RIP Ninja Kingdom !!

Complaint: [redacted]I am rejecting this response because: I received the same generic response they that always give. I was contacted by Connie who asked for further details about my complaint. I was then...

contacted by Julie, who said she would be handling my complaint since Connie was out. Julie admitted that they had a glitch but no refund was issued.
"we're glad to inform you that the fix for the "Hold the Fort" battles will be released on the 1.17 update of the game.
 
People paid for a 12 use relic to use during the event, but lost a single use of that relic every time the hit the glitched land
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/06/14) */
Acknowledged and thanked the claimant for the feedback/request. Educated claimant about the releasing of the new features in-game. Denied his request to add Farm Bucks in exchange of an item/rewards from his Inventory.Provided a link where he...

can submit his feedback/suggestion and educated him about our Support Options for future gameplay concerns.XXXXXX-XXXXXXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Zygna did not respond to my complaint about game bugs which did not give me certain rewards. More specifically, the Order Board, when completed by a Co-op, gives the players of the Co-op 200 Favors. I completed enough orders that would complete the Order Board for my Co-op. However a KNOWN BUG, which was acknowledged by Zygna on their message boards, did not count my completed orders for the Order Board. The Co-op that I was participating with at the time was 5 orders short of the goal and I had at least 5 orders that did not count.
Also this same bug prevented me from leading the co-op at the end of the week and I did not receive the 50 Water Reward the comes with leading it. I have taken many screen captures of this bug which show that I had the orders completed to earn these rewards, but did not receive them due to Zygna's fault.
Zygna makes it far too easy to mis-click and waste a player's virtual Farmbucks (which are purchased with real currency) without the player intending to spend the Farmbucks. I was clicking to water several crops, and I ran out of water. However, I still had 40 water sitting in my wells ready to use. While I was clicking to water these crops an Out of Water pop-up appeared and disappeared as I had been clicking to water a crop in the exact spot that the box appears to spend Farmbucks on a Water 50 pack. So without me even being able to even think or decide if I really want to use Farmbucks on 50 Water, Zygna deducts Farmbucks from my account and gives me 50 Water that I did not want or need because I still had the water to use in my wells.
Here is a good analogy: suppose I go to the food market and bring my toddler. When I turn my back for half a second, my toddler puts $50 worth of cookies in the shopping cart. I say no and try to take the cookies out of the cart and put them back on the shelf. The Manager of the store runs up to me and says, "I'M SORRY the cookies are in your cart, YOU HAVE TO PURCHASE THEM." This is what Zygna does with items and Farmbucks in the Farmville 2 game.
This has happened to me twice: once with a Water 50 pack for 20 Farmbucks and once with a Feed 500 Pack for 40 Farmbucks. I did not want either of these foolish purchases, yet I forced to make them due to a sudden pop-up in which I had ZERO recourse in cancelling. Furthermore, another Farmbucks misclick purchase was where I intended to buy 3 baby chickens for 16,000 coins each, and where I had not realized that I clicked on the Adult version which cost 30 Farmbucks each. I would NEVER use Farmbucks on an Adult version of some baby animal that I can buy for coins. Coins are easy to earn in the game and I had millions of coins. Why would I spend $3.08 on 50 Water which I had already, $6.15 for 500 Feed of which I could make over 20,000 Feed with the crops I had to make feed, and $13.85 for chickens when I could easily buy the babies with the resources I already had and could ask friends for baby bottles to make the chickens into adults? I WOULD NOT DO THAT. Just because Zygna has some customers that make foolish purchases does not mean I want to make foolish purchases.
I want the 200 Favors and the 50 Water reward due to the Order Board bugs and the mis-clicked 150 Farmbucks credited back to my account. Furthermore, I now require permanent access to Premium Support.
Does Zygna want me to keep making purchases in the future? If Zygna does not satisfy me here, I will never make any purchases again, and I might decide to escalate this complaint beyond the Revdex.com. It will be much cheaper for Zygna to make me a happy customer with the aforementioned demands.
Final Business Response /* (4000, 9, 2015/06/22) */
Continue assisting the Claimant by getting the correct game information like the Social Network ID and the registered email to make sure that I am checking the correct account. XXXXXX-XXXXXXXX **
Final Consumer Response /* (4200, 11, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are still negotiating through e-mail. I am submitting a response here to extend time.