Call Me Van Line, Inc.

To Whom It May Concern:
Our company is in contact with our mutual client, Mr. A[redacted], and are complying with their requests. We have come to an agreement through a third party prior to my letter today, and I will...

now pass this complaint back to them to close accordingly. 
 
We sincerely appreciate Mr. A[redacted] business, and look forward to his response. 
 
Thank you, 
 
Call Me Van Line, Inc.

Dear M[redacted]:
color="#000000">
First, I want to apologize to you that your move incurred delays. As a testament to strive for your satisfaction as our client, we have taken steps to ensure that this will never happen again by addressing this issue directly with the owner of our company immediately. In addition, I am very sorry to learn that your experience with our Customer Service Representative was less than adequate. He should have handled the situation differently and transferred your call to someone with more authority.
As one of our valued customers, you have the ultimate vote about whether or not our moving services were to your standard. We are counting on you to let us know what you think of us -- our service, our attitude, our staff. We want you to be happy about everything! And if you're not, we need to know about it so that we can fix the problem. I understand your frustration at the scheduling of your move, and why our remedy to the situation was not to your satisfaction. I appreciate you taking the time out to share those concerns with the Revdex.com. We appreciate the open platform they provide our customers for which to communicate with us.
In regards to your moving charges; the actual weight of your shipment came to 3,660 pounds. That was an additional 755 pounds from your Order for Service which had 2,905 pounds. At a rate of $0.96 per pound, an additional $724.80 was added to the order. Your original order included a total of $132.99 in packing materials and services; however, the actual packing materials and services used came to a total of $342.00, thus adding $209.01 to the order. In addition, a bulky fee was added in the amount of $132.00 (Please see Bill of Lading). With that said please review the following excerpt from Page 1, bottom paragraph, of your Order for Service: "The estimated price shown on this document is a guaranteed price and will only increase if the shipper orders additional services, moves additional property, or if the actual weight of the property exceeds the estimate." Our agreement is lucid in nature and clearly reflects moving charges, along with "Your Rights and Responsibilities When You Move" brochure that was included in those documents. We want to make sure our charges are clear and concise. 
Please be assured that we are doing everything we can to make the rest of your move as smooth as possible. Your business is very important to us. If there is anything we can do to help please do not hesitate to let us know. 
Sincerely, 
Call Me Van Line

Complaint: 11293432
I am rejecting this response because:
The Extra charges added are exorbitant and was not explained initially. Also, according to the response the total charges (including the extra charges) adds up to $4004. But we were sent a bill of $5470 in text message and email( By David), and were forced to pay the balance in cash else threatened with putting our stuff in storage. We had no option but to pay and get back all our stuff. The customer center and office were closed and did not help.
I request the initial quote be honored.
Regards,S[redacted] 
From D[redacted]'s email:
transportation  $3300PACKING MATERIAL $350
FUEL SURCHARGE  $$350
BULKY ITEM     $225
BINDING ESTIMATH  $1233
TOTAL  JOB IS $5458 
PAID DEPOSIT  ($1300)
PAID TO DRIVER ($860)
DISCOUNT ($606)
BALANCE DUE  BALANCE DUE IS 2704.74
OVER NIGHT $ $750  TOTAL      BALANCE DUE 3454.74
PLEASE HAVE POSTAL MONEY ORDER FOR $3000

Please accept my sincere apology on behalf of our company that our response to your Revdex.com inquiry was not satisfactory. We are doing everything we can to meet your needs, and expectations; however, we will need some communication on your end to have your claim for damages reevaluated by our insurance company.
Please be advised that our agreement with you was lucid in nature, and clearly reflected your charges for your move. Keep in mind that your moving charges were ultimately based on the actual services preformed and the actual items moved. At any time during our role in the relocation process if you were not satisfied with our terms and conditions on our agreement you could have opted not to execute our agreement and a full refund of the said fees would have been issued. However; that did not transpire and our moving services were preformed to completion. For this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation process. 
With that said, and as previously stated, we are here to help you with all of your moving needs, even after your delivery. I understand your frustration with your experience with our customer care department, and claims department, but keep in mind those Representatives are given a set of guidelines for compensation that they are supposed to adhere to as per the terms you agreed to. I understand that these guidelines did not meet your expectations, and thus, I am willing to further review the file, and resubmit to claims. I will need some communication from you to do so. I can be reached directly at ###-###-####. \
Sincerely, 
S[redacted]
Call Me Van Line

Dear Mrs. B[redacted]:   I am writing you in response to you rejecting our Revdex.com response, and in accordance with the Revdex.coms guidelines to respond.   In your letter you stated: “They [Call Me Van Line] have made no attempt for a resolution.  According to our records that are dated, time stamped, and unable to be altered; a total of 138 telephone calls, emails, and text messages were corresponded with you throughout your relocation and claims process.     In regards to your claim. Here are the Terms and Conditions from your contract with our company regarding claims:   In the last paragraph on your Order for Service: …I understand that unless I have purchased third party Full Value Protection Insurance, the Carrier is only responsible for $0.60 per pound per article up to the maximum valuation option selected…   In Section 3 of the Terms and Conditions: Carrier Liability: The carrier is not responsible for any damages to any article or fragile article unless packed and unpacked by the carrier. The carrier is not responsible for any furniture made from press wood and will not assemble or de-assemble press wood furniture…   In Section 3 of the Terms and Conditions: Option 2: FREE of Charge No Deductible - Agree to Waive FVP, and agree to Release FVP. Select 60 cents per pound per article you must write, on the line when the shipment has been released to the carrier at the value not exceeding $0.60 per pound per article as per declaration of the value Customer agreed that said property be moved packed, shipped, forwarded, or otherwise, handled with the carrier’s liability specifically limited to $0.60 per pound per article…   In Section 3 of the Terms and Conditions: Whether or not the Shipper was aware of the nature of the goods, the Shipper shall indemnify the Carrier against all claims, losses, damages, liabilities or expenses arising in consequences of the Carriage of such goods without the carrier knowledge, no responsibility for a safe delivery.   In Section 4 of the Terms and Conditions: Filing of Claims/Complaints Procedures: Carrier shall not be liable for the loss or destruction of, or missing goods, or damage of goods tendered hereunder or any part thereof unless claim is made in writing supported by proof of ownership, together with substation of value, and weight. …   In the Valuation Options Page, First Paragraph: WAIVER of Full (Replacement) Value Protection. This lower level of protection is provided at no additional cost beyond the base rate; however, it provides only minimal protection that is considerably less than the average value of household goods. Under this option, a claim for any article that may be lost, destroyed, or damaged while in your mover’s custody will be settled based on the weight of the individual article multiplied by 60 cents. For COMPLETE THIS PART ONLY if you wish to WAIVE The Full (Replacement) Level of Protection included in the higher cost estimate provided [above] [on the prior page] for your shipment and instead select the LOWER Released Value of 60-cents-per-pound Per Article; to do so you must initial and sign on the lines below- I wish to Release My Shipment to a Maximum Value of 60-cents-per-pound per Article.   On the Interstate Household Goods Bill of Lading directly above your signature: DELIVERY ACKNOWLEDGMENT: The shipper hereby acknowledges that the shipment was received in apparently good condition except as noted on the inventory list. Furthermore the shipper acknowledges that all the services that were ordered have been performed, have been fully satisfied, and the truck was inspected and nothing has been left behind. Shipper and/or agent has full authority to accept the shipment and enter into this agreement.   With that said; I completely understand your position and, as a business owner yourself Mrs. Betz, I hope you can understand ours. Just like we honor our word when it comes to claims which are eligible (as I illustrated above with our contracted agreement terms) the same way we respect our policy when it comes to ineligable claims.   At the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceed. That is considered a legal contract obligation between the service provider and shipper. I am very sorry if you now regret for what you have previously accepted. Our policies is completely transparent.   I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matter. Once again, I am very sorry for any inconvenience this has caused you. Again, I welcome you to call, email, or bring in person all of your future requests directly to the owner of Call Me Van Line.    
 
Sincerely,    
 
D[redacted] Owner of Call Me Van Line

Dear 
255);">Z[redacted]:
Please accept my sincere apology on behalf of our company. I am very sorry to learn that your experience with D[redacted], our Customer Service Representative, was less than adequate. She should have handled the situation differently and transferred your call to someone with more authority. We understand why D[redacted]'s offer to remedy the situation did not meet your expectations. Our Customer Service Representatives are given a set of guidelines for compensation that they are supposed to adhere to, however in this case, clearly those standards were insufficient per your specific needs.
In regards to your resolution to process your claim, be advised that our company contacted you on several occasions to advise we are still missing sufficient documentation to compensate you for your claim. Our claim forms are lucid in nature and clearly indicate the documents required to properly submit to insurance. Our insurance company requires this information from us, and since you kept the original documents, as well as the drivers documents, and refused to return them; regardless our many attempts to retrieve them, we will require them to file the claim properly.
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone at ###-###-#### or email at [email protected].
Sincerely,
Call Me Van Line

Dear Mrs. [redacted]:
First, I want to apologize to you that your furniture incurred damages and missing items due to your move. As a testament to strive for your satisfaction as our client, we have taken steps to ensure that this will never happen again by addressing this issue directly with...

the owner and crew here immediately. In addition, I have attached a claim form to this email. Call Me Van Line is going to help you every step of the way in filing a claim, and getting this resolved for you. We deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your delivery.Thank you for letting us know about your recent experience with your move. I apologize if our services did not meet your expectations, and appreciate you taking the time to share those concerns with the Revdex.com. Our goal is to provide a consistently reliable service, with an exemplary level of customer care. Based on the events you described, we did not meet this goal for you. Your comments regarding the delays in your delivery will be used for coaching and training our employees and agents.
In regards to your concerns regarding the delays in your move be advised on your order we provided you with a delivery window that allows us to make sure we are absolutely prepared to meet your expectation with the utmost quality of service. Unless you have purchased the entire truck for your move we have implemented a window on your order with our company. The window will help all of the customer’s you share a truck with the same opportunities as yourself. Your window will be subject to any and all variables that can happen moving across the country. Keep in mind the window on your order with our company, but know that your driver wants to move you to your destination as quickly as possible so they can be paid for their services.
In regards to your concerns about the weight of your shipment be advised that your shipment is based on weight; however, it is also based on the items you went through in great detail with Andrew upon making the reservation for your move. If you are moving more items than what is on your order then your price will be more, and, on the contrary; if you move less items than your order shows your price will obviously be less. By basing the actual charges on the actual weight of your shipment we are not only protecting our consumer, but our company as well. For this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation process.
I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matter. Once again, I am very sorry for any inconvenience this has caused you.
Lastly, I am enclosing a $50.00 gift certificate you can redeem at any Call Me Van Line location nationwide. It is good on all packing merchandise, including sale items. We value your patronage here at Call Me Van Line and hope you will continue to consult us for all your moving needs.
 
Very Truly Yours,
 
The Claims Operations Team at Call Me Van Line
Phone: ###-###-####
Email: [email protected]
Hours: 9:00 AM to 5:00 PM EST, Mon - Fri.

Yes I read and accept the terms but those terms did NOT include your damaging my property and shipping me trash! As previously stated, there are more than one witness in El Paso to attest that my furniture was not ripped to threads as it was delivered and there is no way that I would have put such trash in storage and pay on it for more than two years so if you can work for someone who can guide you to be dishonest then that is what you choose to do for a living but my story won't change and it appears that you are trained very well to word things to mean something other than what it is intended so we can agree to disagree. 
Complaint: 11787326
I am rejecting this response because: I did not sign to any terms of Call Me Van Line damaging my property! As for as whether my case is within your guidelines to be eligible for a refund, that is up to whoever, but surely anyone with even an ounce of common sense should know that no one would pay to store trash for more than two years. My furniture is not cheap and you all destroyed my couch and loveseat, damaged my Laura Ashley nightstand and dresser and bed post, broke my crystal lamp, shattered a vase and the only resolution is a FULL refund AND to pay for my damaged goods because Call Me Van Line deserves absolutely nothing! The owner sais that he didn't care if I was dying when I was in tears so I can care less about your terms!
Nothing else will suffice or grant vindication!!
Regards,
[redacted]

Dear Mr. G[redacted]:
Thank you for letting us know about your recent experience with your move. I apologize if our services did not meet your expectations, and appreciate you taking the time to share those concerns today with the Revdex.com.
In regards to your claims about...

delays in delivery, this assertion is false. Be advised on your order we provided you with a delivery window of 8/19 to 9/16 that allows us to make sure we are absolutely prepared to meet your expectation with the utmost quality of service. Unless you have purchased the entire truck for your move we have implemented a window on your order with our company. The window will help all of the customer’s you share a truck with the same opportunities as yourself. Your window will be subject to any and all variables that can happen moving across the country. Keep in mind the window on your order with our company, but know that your driver wants to move you to your destination as quickly as possible so they can be paid for their services.I am sorry to hear you feel this way, and if you stopped agreeing with our policy that you had been contracted during your reservation. I completely understand your position and I hope you can understand ours. Just like we honor our word when it comes to refunds which are eligible (e.g.: invalid charges, duplicate charges, the deposit supersedes the 20% fee, the refund is within the guidelines of our terms of service…) the same way we respect our policy when it comes to ineligable refunds such as the one requested here with the Revdex.com.
At the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceed. That is considered a legal contract obligation between the service provider and shipper. I am very sorry if you now regret for what you have previously accepted. Our cancellation and refund policy is completely transparent. 
I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matter. Once again, I am very sorry for any inconvenience this has caused you.
Please do not hesitate to call or email us with all of your moving needs.
 
THANK YOU FROM:The Customer Service Team at Call Me Van LinePhone: ###-###-####Email: [email protected]

Dear [redacted]:
 
When our movers arrived at your storage unit to load your shipment we found most of the items completely damaged. We contacted you to let you know that not only was the shipment estimated to be 3,500 pounds, but a majority of the items were damaged beyond repair....

Regardless of the damage you instructed us to conduct the move, and you signed the revised estimate. Our movers took photos of the items before they loaded them to have proof of all of the damages.The amount of the revised estimate was just that, an estimate. You neglected to mention that the actual charges on delivery was much less. In fact, we didn't charge you for all of the packing needed to be done to prepare your shipment for safe travels, nor did we charge you for the shuttle service you required on delivery. In addition, we charged $650 less than the revised estimate on delivery. 
At the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceed. That is considered a legal contract obligation between the service provider and shipper. I am very sorry if you now regret for what you have previously accepted. Our claims and refund policy is completely transparent.
I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matter. Once again, I am very sorry for any inconvenience this has caused you.
 
Very Truly Yours,
The Claims Operations Team at Call Me Van Line
Phone: ###-###-####
Email: [email protected]
Hours: 9:00 AM to 5:00 PM EST, Mon - Fri.

Thank you for letting us know about your recent experience with your move. I apologize if our services did not meet your expectations, and appreciate you taking the time to share those concerns today with the Revdex.com. Our goal is to provide a consistently reliable service,...

with an exemplary level of customer care. Based on the events you described, we did not meet this goal for you. Your comments regarding the delays in your delivery and damages incurred during your move will be used for coaching and training our employees and agents.In regards to said damages incurred during your move, be advised that on your Bill of Lading we provided you with a claims filing procedure. Our records, that are dated, time stamped, and unable to be altered indicate that a claim has not been filed for the damages to your move. For your convenience I have notified our third party claims department to send you a claim form to your email address. Call Me Van Line is going to help you every step of the way in filing a claim, and getting this resolved for you. We deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your delivery.
In the meantime please do not hesitate to call or email us with all of your moving needs. The Customer Care Department is available Monday through Friday from 9AM to 5PM EST., and can be reached directly at ###-###-####.

Complaint: 11518668
I am rejecting this response because:
Sorry for my delay but I’ve been traveling and it took a lot additional time for me to find the rejection as you have to go into the Revdex.com account and to write this email. I copied and pasted the notice I found in the Revdex.com account which is a response signed by yourself. I’m unclear how you or the Revdex.com doesn’t have this information. I have spent months and many many hours trying to get some type of resolution from Call Me Van Lines. They have made no attempt for a resolution. 
I run a business myself and am a very busy person as most of us are. Therefore, it is difficult to continue to take time out of my day to continue to contact CMVL or the Revdex.com. First, the response from CMVL through the Revdex.com was in no way a resolution nor could it have in any way be construed as a satisfactory response from CMVL. 
I have photos, emails and phone messages regarding the damage, missing items and etc. I have sent all of this information to CMVL along with their claims form as they requested. They then submitted it to their “3rd party claims company” which I’m not isn’t owned by CMVL. However, I then finally got an email from the claims company who wanted me to fill out all of the exact same claim forms and submit all of the photos and documentation again. CMVL refused to forward the information to the claims company which I was told they would do a the beginning of the claims process. 
David Kohanim, the owner of CMVL, wrote the response through Revdex.com. He is 100% aware of the situation as he is the one I spoke to the day my items were suppose to be delivered. I even had his cell phone number. David is the one who changed his mind at the last second to refusing a wire transfer of funds or a certified cashiers check from Wells Fargo which is the bank CMVL banks to only accepting cash. I was under severe duress since I had been living without furniture or personal items for nearly 3 weeks. He changed his mind to only accepting cash for no reason whatsoever. He said if I didn’t give the drivers cash, they would take my belongings. I had to drive over 35 miles one way to the nearest Wells Fargo to exchange the certified check for cash. I had received an email a few days earlier stating they would accept a check or wire transfer giving me their wiring information. I offered to wire the funds so I wouldn’t have to make the drive in severe weather, but David Kohanim refused! It has been months since I submitted the claim. I don’t understand how it could be taking this long nor I don’t understand why I never get any type of an update. I have emails to CMVL asking for updates and I never get an update. Also, items were not improperly packed by me. I had the items packed by professionals in my local town. I didn’t have CMVL do it because they were very expensive and the nearest CMVL location to me is over 5 hours away. CMVL cannot say it was improperly packed by me since they do not know how anything was packed. 
This statement "The items included in your claim such as the dish sponge, piece of Tupperware, among dozens of other like items were improperly packed by yourself. of our crews many attempts to have your items repacked properly, you refused to allow them” is a complete lie and they have no documentation of such. The 2 person crew showed up one day late, loaded the truck and left. My items were packed and taped inside brand new Uhaul boxes which I have photos of such boxes. Additionally, I didn’t submit and type of Tupperware as he claims. I sent of photo of a plastic item that was destroyed to show them how badly things were handled. This item is virtually unbreakable. I notice how he doesn’t address the boxes that were damage, water damage, ripped, opened and clearly retaped by them. He also doesn’t mention how the movers said the truck was 100% empty when my brand new iMac was still missing. I called the dispatch who then spoke in private with the mover after I threatened to call the police. Suddenly, they found my iMac in the truck. Very suspicious!!! 
A simple apology from CMVL is NOT an acceptable resolution. Let me know if you need further information. I have a ton of more information I can give you with emails, phone calls and photos.
Regards,
L[redacted]

Dear Robert:
 
We are in receipt of your second dispute with the Revdex.com. I apologize that our initial response was not to your satisfaction; and apologize that your concerns were not resolved. 
We were unable to issue a refund through our merchant processor due to the charge being under dispute. In addition; our internal notes that are dated, time stamped, and unable to be altered indicate we tried to contact you several times to settle the matter. I understand your frustration, and we are working hard to improve our systems and process for you in the future so this does not happen again.
At the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceed. That is considered a legal contract obligation between the service provider and shipper. We are very sorry if you now regret for what you have previously accepted. Our payment and refund policy is completely transparent. Payments to the drivers can be made in certified funds only as per the contract. In case we receive a dispute notification we will of course provide the needed details about your contract with us.
We regret that you experienced bad service and a poor customer care—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
We welcome you to give the owner a call to personally resolve your issue, and if any refund is due it will be resolved. 
 
Sincerely, 
The Claims Operations Team at Call Me Van Line

good morning
this is d[redacted] from call me van line
on 7/24 I recive this order from broker alliance moving

Binding Moving Estimate
Job No:A[redacted]70
Alliance Moving Services Inc [redacted] New York, NY 11106 http://alliancemovingservices.com US DOT: 2406813 MC: 817950
Customer Rep: K[redacted] Toll Free: ###-###-#### Fax : ###-###-#### Email : [email protected]
Moving From
Moving To
L[redacted]
[redacted] Street
, Apt. #: 403
MINNEAPOLIS, MN 55415
Phone: ###-###-####
L[redacted] Dr
, Apt. #: 3509
CHICAGO, IL 60611
Phone: ###-###-####
[redacted]@gmail.com
Relocation Details
Job No:
A43[redacted]0
Representative:
Kylep
Move Type: Residential
Long Distance, 413 miles
Estimated 2000 lbs Minimum
Estimated Rate:
$0.64 per lbs ($4.48 per cf)
Moving Dates:
07/28/2015 - 07/29/2015
Created on:
06/18/2015
Relocation Estimate
Basic Estimate Price
$1280.00
Fuel Surcharge: 9.00 %
$115.20
Binding Estimate Fee
$610.00
Packing Materials
$344.50
(imresdis78567)
- $230.00
Basic Valuation Protection:$0.60 per lbs. per article
$0.00
Total Moving Estimate
$2119.70
Customer Payment:
$500.00
Full Value Protection Amount of Liability: $11,982.00 (Optional)
Deductible Levels:
$0
$250
$500
$750
$1000
$1500
Valuation Charge:
$407.32
$395.34
$383.36
$371.38
$359.40
$347.42
Total Estimate PlusValuation Charge:
$2527.02
$2515.04
$2503.06
$2491.08
$2479.10
$2467.12
Customer's Initials:
x_________
x_________
x_________
x_________
x_________
x_________
WARNING: If a moving company loses or damages your goods, there are 2 different standards for the company’s liability based on the types of rates you pay. BY FEDERAL LAW, THIS FORM MUST CONTAIN A FILLED-IN ESTIMATE OF THE COST OF A MOVE FOR WHICH THE MOVING COMPANY IS LIABLE FOR THE FULL (REPLACEMENT) VALUE OF YOUR GOODS in the event of loss of, or damage to, the goods. This form may also contain an estimate of the cost of a move in which the moving company is liable for FAR LESS than the replacement value of your goods, typically at a lower cost to you. You will select the liability level later, on the bill of lading (contract) for your move. Before selecting a liability level, please read “Your Rights and Responsibilities When You Move,” provided by the moving company, and seek further information at the government website www.protectyourmove.gov
Understanding Your Estimate
FIRST DELIVERY 8/7Customer has selected a binding estimate. Total costs will not exceed the estimated cost; detailed in the list of pieces, for an estimated weight/volume listed in the “Relocation details” of this agreement, providing that Customer provides Alliance Moving Services Inc. with an accurate description of the items that are to be moved and the services that need to be performed. If there is an increase of items, packing services, weight/volume or labor services added at the origin or destination to those quoted in this agreement, the customer may be charged for those services at rates uniform with the carrier’s tariff.
Articles List 14 Items, 30 Pieces
Qty
Items
Lbs
[redacted]
[redacted]
General
1
BED FRAME
50
1
BED, HEADBOARD
105
11
BOX, LARGE (4.5 CU. FT)
495
Qty
Items
Lbs
1
CONSULE TABLE
65
1
DRESSER, SINGLE
175
1
LAMP, TABLE
14
1
MATTRESS QN
210
1
MIRROR, REGULAR
14
1
OTTOMAN, LG.
56
Qty
Items
Lbs
2
TABLE, END
70
1
TV STAND
35
2
TV FLAT SCREEN- 32``-50``
168
[redacted]
Boxes
1
BOX, DISH PACK (5.2)
50
5
BOX, WARDROBE (14.0)
490
and I deside to do the move on 7/26 my driver arrive to client house
look at the inventury and se she have more furniture and boxs
my forman toled client she have more items and he need to call the office for new revised estimate
before start working and moving furniture VERY IMPORTANT: If you are going to add additional pieces/items to your inventory at origin, or if your inventory pieces/items are different in weight and/or volume from what was estimated on this agreement when the carrier arrives:
Carrier’s foreman will provide you with a revised written estimate to sign on site including all costs necessary for your move.
Federal regulation requires carrier to honor original estimate if foreman has loaded truck prior to shipper signing and agreeing to revised estimate. You should not allow carrier to load the truck or perform any services until revised estimate has been signed and agreed to by you, the shipper.
Do not sign blank or incomplete moving documents. If the foreman presents you blank or incomplete moving documents to sign, please contact Alliance Moving Services Inc. as soon as possible. If you can please take pictures of the blank document.
my polacy we cant move antill client know there final price before we start packing and moving
this is client inventure befor wee arrive please see inventury abouve is 14 itam = to 30 pecesArticles List 14 Items, 30 Pieces
Qty
Items
Lbs
[redacted]
[redacted]
General
1
BED FRAME
50
1
BED, HEADBOARD
105
11
BOX, LARGE (4.5 CU. FT)
495
Qty
Items
Lbs
1
CONSULE TABLE
65
1
DRESSER, SINGLE
175
1
LAMP, TABLE
14
1
MATTRESS QN
210
1
MIRROR, REGULAR
14
1
OTTOMAN, LG.
56
Qty
Items
Lbs
2
TABLE, END
70
1
TV STAND
35
2
TV FLAT SCREEN- 32``-50``
168
[redacted]
Boxes
1
BOX, DISH PACK (5.2)
50
5
BOX, WARDROBE (14.0)
490
I call client and charge here for 150 cu feet mor + ful surcharge and packing material
total off $3001.48
she agreed and sign the revise estimate
then driver start working. 3 houers after driver left cliend call and ask me it mast be deliver on
8/8/15 and I told her we cant not geranty delivery on 8/8/15 becuse her first delivery day is on
8/8/15 we have the right to deliver up to 14 day from the first delivery day
Based on the load size and mileage of your move, delivery may take anywhere from 1-21 business days. Estimated time of delivery is determined by many factors beyond the control of any carrier and Alliance Moving Services Inc. such as traffic delays, weather delays,
estimated windows begin on the shipper’s first available delivery date.
ms L[redacted] ware not happy and heng up the tele 5 minth after here dad call me and se if I can deliver to chicago
and he will rent a storage in chicago so the can pickup on the 8/8/15 and I say my driver will be in chicago tomorrow or the next day
and it is ok whit my company he told me he need to talke to hez dourher lauren leonard and will call me back
after 5 or 10 mn he call and told me hez douther do not want to store the shipmant in chicago and she will rend a truck
will drive 3 to 4 houer to meet my driver to pickup the shipmanth
I call driver and ask hem to rend a room and wight for client to arrive and pickup her shipmant
client call 3 hour lather and ask my driver to met at the storage lication she rented
my driver arrive at the storage facility and met the client representative whit a police officer
my driver call me and say client have the police and she don't like to pay the balance
I ask to spick whit the police and the police agreed this sign the paper and she need to pay for the service
she deside to pay only $1200 and send $300 on the mail
driver unload furniture and did inventury whit representative on from the police oficer
after driver is dan unloading the representetive did not want to sign the inventury
I ask to talke to the police officer and he told me he can't force them to sign
I say ok and told my driver to go to the hotel and to the next job
on 8/8/15 we receive a call from client dad she is missing a Tv and a box I told hem I will send a clime form as son I receive
the $300 balance due
client call the DOT to complan and the ask me to send them copy off the paper work for this job
DOT cheek all paper work and told me I work by the book and the will call here to let here knoe she sign the revise estimate
and the can't help here
please be advise she book this job whit a brooker and she sign whit the brooker she have 30 pices
and I have copy off the inventory whit 57 pices this is 50% more
please let me know if you need copy of the paper work
call me van line do over 90 jobs a month for long destance and yes sam pepole have to complen because the go whit brooker
and did not ask for a salsa person to cam and look at the move
please call me at [redacted] if you have qustion

Complaint: 11529467
I am rejecting this...

response because: This response doesn't even make sense to me. I have been unable to reach anyone from this company via telephone as they have blocked my number. I sent several emails to Nathan Wagner and have had issues getting a response back from anyone via email or phone. 
Regards,Dr. [redacted]

Dear Valued Client,
Greeting from Call Me Van Line. Thank you for your inquiry.
If a refund is due onto your credit card you will need to contact our billing department directly at: 
The Billing Operations Team at Call Me Van Line
[redacted], Camarillo, CA...

93010###-###-#### 
[email protected]
We take your concerns very seriously, we will implement your feedback, and resolve your concerns. We are not willing to jeopardize our relationship with such an important client as yourself over $1200.  I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matter. Once again, I am very sorry for any inconvenience this has caused you. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone, email, or in person.
 
Sincerely, 
 
Call Me Van Line, Inc.

Complaint: 11745275
I am rejecting this response because:
I am awaiting a resolution to the original complaint.
Regards,
[redacted]

Customer has previously submitted a complaint against our company that was closed due to no response from the submitter. This is a duplicate. Please rectify. 
 
Thank you, 
Call Me Van Line

Complaint: 11518668
I am rejecting this response because:
 
Regards,
[redacted]
CMVL has made no attempt to resolve the missing boxes, broken items and damaged items. My claim is not regarding of the long delay of delivering my items. It is regarding the items that are missing, damaged and broken. The boxes were clearly smashed, water damaged and ripped apart. I sent CMVL the photos of everything broken, damaged and missing. There has not been one attempt to resolve this issue. Every time I ask for an update on the claim, I do not get an update from CMVL or their "claims company".

Complaint: 11529467
I am rejecting this response because:I have re-read the contract and the cancellation policy does not apply. I never cancelled the move. The movers did not show up on the day of my move and I spoke to Dana Collins, who said that the move could be rescheduled and she would call me back to do so. She never called back to reschedule and I attempted to reach the company to reschedule dozens of times. I in no way cancelled my move. The movers did not show up and the company never rescheduled. They did not provide said services in the contract and made no arrangements with me to reschedule the move. 
I don't want any gift cards. I want my $400 deposit refunded.
Regards,
K[redacted]