Dunkin's Brands has contacted the Franchise owner of this location requesting him/her to contact the guest directly. We have received an e-mail notification from the Franchise owner that he/she has reached out to the guest leaving her a Voice Mail. Franchise owner is now waiting to guest to return his/her call
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
The Guest Support Team at [redacted]' Brands has sent this guest an email on 6/1/2015 with regards to this complaint. The [redacted] locations are independently owned an operated franchises restaurants. We have made the Franchise owner of this location aware of the guest's complaint...
and have requested that he/she contact the guest directly.
Dunkin' Brands Guest Support Team has updated this complaint with the franchise owner and appropriate teams. Guest Support has requested that the franchise owner reach out to the guest directly to address this complaint.
Guest originally contacted Dunkin' Brands Guest Support Team on 11/14/17. The restaurants are independently owned and operated. Case was escalated to the franchisee and Guest Support requested that the franchisee contact the guest in regards to this complaint. Guest Support Supervisor spoke to this...
guest on 11/21/17. The supervisor updated the guest's complaint with the franchisee.
The Dunkin' Brands Loyalty Support Team contacted this guest by phone on 1/9/18. The Loyalty Support representative was able to speak to the guest and have the issue addressed.
The Dunkin' Brands Guest Support Team has notified the Dunkin' Brands Loyalty Support Team of this complaint. The Guest Support Team requested that a representative from Loyalty Support reach out to the guest personally to address this matter.
A representative from the Dunkin' Brands Guest Support team attempted to reach the guest by phone on 10/20/2017. We were unable to speak with the guest at that time and will be following up with the guest by phone and by email. The Guest Support team has notified the franchisee and the field operations team. The Guest Support team has requested that the franchisee reach out to the guest directly to resolve the issue.
The Dunkin' Brands Loyalty Support Team contacted this guest via phone on 1/5/18. The Loyalty Support representative was able to address guest's concerns.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues...
and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
As of this date I still have not heard from anyone from the company. I do not consider this issue resolved.
Dunkin' Donuts restaurants are independently owned and operated by franchise owners. A supervisor from the Guest Support team has requested that the franchisee reach out to the guest directly to address this. The Dunkin' Brands Guest Support team has updated the guest's case with the appropriate people.
A supervisor from the Dunkin' Brands Loyalty Support team called the guest on 07/26/2017. The supervisor resolved this complaint with the guest. This case has been resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the...
response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
As you stated in your latest message to me a supervisor from Dunkin Donuts called me on 10/30/17. She assured me that she was pursuing this with their IT department, and was fairly sure they had removed me from receiving further promo emails. She gave me her phone number. On 11/01 I called the supervisor, but had to leave my message on voice mail. Advised her that emails keep coming, and requesting a call back. Most recently I have still receiving emails on 10/30, 11/01, 11/02.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues...
and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
This store, as the majority of our stores are, is independently owned and operated by an individual franchise owner. The Guest Support Team at Dunkin' Brands has sent this complaint to the franchise owner via e-mail on 6/10/2016. We have requested that the franchise owner/representative...
This was brought to the attention of a Supervisor on the Loyalty Support Team of Dunkin' Brands. They will be reaching out to the guest directly regarding this case.
The Loyalty Support Team at Dunkin' Brands handles any questions, concerns, and assistance that a guest may need regarding the DD Perks Account and their DD Perks Mobil App. The appropriate team members have been made aware that this guest is in need of assistance. They will be reaching...
out to the guest via phone call today 6/19/2015 in order to assist the guest.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does...
not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I'm sorry but the matter is anything but resolved. Yes, a representative did finally contact me after I filed the Revdex.com complaint. The rep also verified that despite Dunkin Donuts' having opened the case on 7/20/17 (6 days ago) nothing had been done with that case since then. Nothing had been done to have my money returned to me. Moreover, Dunkin Donuts VOIDED the gift cards that that were funded (via unauthorized transactions with the DD app) from my bank account on 7/20/17. In the 6 days since voiding those cards - they did nothing other than hold my money. They knew that they had money that came from unauthorized transactions and they knew that they had voided the cards but had taken no action to return the funds that had funded the cards that were no longer valid. I wrote several times and contacted Dunkin Donuts via several methods of communication but I received no response in six days. I invested significant time, had several other charges declined because Dunkin Donuts was holding my money and was forced to file a Revdex.com complaint just to get someone to respond. After all of that, Dunkin Donuts seems to think that calling me, apologizing and telling me that they are just now issuing a refund (that will take 3-5 business days to appear in my account) has "resolved" the matter. That is absurd. I still do not have my money. I am still enduring a hardship as a result of their failure to act and as a result of the breach of private/protected information held by their app. To be clear, I am no more frustrated that Dunkin Donuts would immediately suggest that the matter is "resolved" because they have no started to do what should have happened 6 days ago and in spite of the fact that I still will not have my money for several more business days. Said differently, Dunkin Donuts wants responded in hopes of IMMEDIATELY closing out a Revdex.com complaint against their company because it impacted the company. Conversely, when it negatively impacted their customer, they did nothing to help resolve that situation. They had no concern (literally no concern as evidence by their admitted lack of action) about holding my money for gift cards that they voided despite how all of this was impacting me or my family. Similarly, it is concerning that nothing has been done as far as examining how the private information was breached or about the dangers of having customers link their debit cards to the dunkin donuts app. Their response to the Revdex.com served more to upset me than it did to bring this matter to a close.
Regards,[redacted]
This concern was brought to the attention of Loyalty Support Team at Dunkin' Brands. A representative from Loyalty Support will be reaching out to the guest in order to assist him with this.
Dunkin's Brands has contacted the Franchise owner of this location requesting him/her to contact the guest directly. We have received an e-mail notification from the Franchise owner that he/she has reached out to the guest leaving her a Voice Mail. Franchise owner is now waiting to guest to return his/her call
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
The Guest Support Team at [redacted]' Brands has sent this guest an email on 6/1/2015 with regards to this complaint. The [redacted] locations are independently owned an operated franchises restaurants. We have made the Franchise owner of this location aware of the guest's complaint...
and have requested that he/she contact the guest directly.
Dunkin' Brands Guest Support Team has updated this complaint with the franchise owner and appropriate teams. Guest Support has requested that the franchise owner reach out to the guest directly to address this complaint.
Guest originally contacted Dunkin' Brands Guest Support Team on 11/14/17. The restaurants are independently owned and operated. Case was escalated to the franchisee and Guest Support requested that the franchisee contact the guest in regards to this complaint. Guest Support Supervisor spoke to this...
guest on 11/21/17. The supervisor updated the guest's complaint with the franchisee.
The Dunkin' Brands Loyalty Support Team contacted this guest by phone on 1/9/18. The Loyalty Support representative was able to speak to the guest and have the issue addressed.
The Dunkin' Brands Guest Support Team has notified the Dunkin' Brands Loyalty Support Team of this complaint. The Guest Support Team requested that a representative from Loyalty Support reach out to the guest personally to address this matter.
A representative from the Dunkin' Brands Guest Support team attempted to reach the guest by phone on 10/20/2017. We were unable to speak with the guest at that time and will be following up with the guest by phone and by email. The Guest Support team has notified the franchisee and the field operations team. The Guest Support team has requested that the franchisee reach out to the guest directly to resolve the issue.
The Dunkin' Brands Loyalty Support Team contacted this guest via phone on 1/5/18. The Loyalty Support representative was able to address guest's concerns.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues...
and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
As of this date I still have not heard from anyone from the company. I do not consider this issue resolved.
Dunkin' Donuts restaurants are independently owned and operated by franchise owners. A supervisor from the Guest Support team has requested that the franchisee reach out to the guest directly to address this. The Dunkin' Brands Guest Support team has updated the guest's case with the appropriate people.
A supervisor from the Dunkin' Brands Loyalty Support team called the guest on 07/26/2017. The supervisor resolved this complaint with the guest. This case has been resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the...
response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
As you stated in your latest message to me a supervisor from Dunkin Donuts called me on 10/30/17. She assured me that she was pursuing this with their IT department, and was fairly sure they had removed me from receiving further promo emails. She gave me her phone number. On 11/01 I called the supervisor, but had to leave my message on voice mail. Advised her that emails keep coming, and requesting a call back. Most recently I have still receiving emails on 10/30, 11/01, 11/02.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues...
and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
A representative of Dunkin' Brands Loyalty Support Team will be contacting the guest directly to assist her with this matter.
This store, as the majority of our stores are, is independently owned and operated by an individual franchise owner. The Guest Support Team at Dunkin' Brands has sent this complaint to the franchise owner via e-mail on 6/10/2016. We have requested that the franchise owner/representative...
reach out to guest with regards to this case.
This was brought to the attention of a Supervisor on the Loyalty Support Team of Dunkin' Brands. They will be reaching out to the guest directly regarding this case.
The Loyalty Support Team at Dunkin' Brands handles any questions, concerns, and assistance that a guest may need regarding the DD Perks Account and their DD Perks Mobil App. The appropriate team members have been made aware that this guest is in need of assistance. They will be reaching...
out to the guest via phone call today 6/19/2015 in order to assist the guest.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does...
not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I'm sorry but the matter is anything but resolved. Yes, a representative did finally contact me after I filed the Revdex.com complaint. The rep also verified that despite Dunkin Donuts' having opened the case on 7/20/17 (6 days ago) nothing had been done with that case since then. Nothing had been done to have my money returned to me. Moreover, Dunkin Donuts VOIDED the gift cards that that were funded (via unauthorized transactions with the DD app) from my bank account on 7/20/17. In the 6 days since voiding those cards - they did nothing other than hold my money. They knew that they had money that came from unauthorized transactions and they knew that they had voided the cards but had taken no action to return the funds that had funded the cards that were no longer valid. I wrote several times and contacted Dunkin Donuts via several methods of communication but I received no response in six days. I invested significant time, had several other charges declined because Dunkin Donuts was holding my money and was forced to file a Revdex.com complaint just to get someone to respond. After all of that, Dunkin Donuts seems to think that calling me, apologizing and telling me that they are just now issuing a refund (that will take 3-5 business days to appear in my account) has "resolved" the matter. That is absurd. I still do not have my money. I am still enduring a hardship as a result of their failure to act and as a result of the breach of private/protected information held by their app. To be clear, I am no more frustrated that Dunkin Donuts would immediately suggest that the matter is "resolved" because they have no started to do what should have happened 6 days ago and in spite of the fact that I still will not have my money for several more business days. Said differently, Dunkin Donuts wants responded in hopes of IMMEDIATELY closing out a Revdex.com complaint against their company because it impacted the company. Conversely, when it negatively impacted their customer, they did nothing to help resolve that situation. They had no concern (literally no concern as evidence by their admitted lack of action) about holding my money for gift cards that they voided despite how all of this was impacting me or my family. Similarly, it is concerning that nothing has been done as far as examining how the private information was breached or about the dangers of having customers link their debit cards to the dunkin donuts app. Their response to the Revdex.com served more to upset me than it did to bring this matter to a close.
Regards,[redacted]
This concern was brought to the attention of Loyalty Support Team at Dunkin' Brands. A representative from Loyalty Support will be reaching out to the guest in order to assist him with this.