Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
The Dunkin' Brands Guest Support team has updated the Dunkin' Brands Loyalty Support team with the guest's additional information. A representative from the Loyalty Support team has sent the guest an email on 5/23/2017 advising that the refund takes 3-5 business days to show.
The Dunkin' Brands Guest Support team has updated the Dunkin' Brands Loyalty Support team with the additional information. A representative from the Loyalty Support team called the guest directly on 08/07/2017 to address this complaint.
The Dunkin' Brands Guest Support Team has updated the case and requested that a Senior Coordinator from the Loyalty Support Team reach out to the guest personally in order to assist.
The Dunkin' Brands Guest Support team has updated this case with the Dunkin' Brands Loyalty Support team. A supervisor from the Loyalty Support team called the guest directly on 3/3/2017 and left a message. The supervisor has also requested that a representative from the Loyalty Support...
team follow up with the guest if they do not receive a call back.
The Dunkin' Brands Loyalty Support Team contacted this guest on 1/8/18. A voicemail was left for guest,requesting guest contact Dunkin' Brands Loyalty Support Team back, so the issue can be addressed.
The Dunkin' Brands Loyalty Support Supervisor contacted this guest by phone on 1/5/18 and 1/12/18. Supervisor is waiting to hear back from the guest so the issue can be addressed.
The Dunkin' Brands Guest Support team sent the guest an email on 07/24/2017 requesting additional information in regards to this complaint. Dunkin' Donuts restaurants are independently owned and operated by franchise owners. When the guest responds with the store location, we will request that the...
franchise owner reach out to the guest directly to address this complaint.
Dunkin Brands' did receive guest's complaint in May 2015 regarding this location. At that time a representative of the franchise had contacted the guest. These locations are independently owned and operated by individual franchise owners. I will be making the franchise owner aware...
of guest complaint to the Revdex.com requesting that someone again reaches out to guest directly.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Dunkin' Brands Guest Support Team notified the franchise owner of the guest experience on 12/27/2017. The Guest Support Team requested that the franchise owner reach out to this guest to resolve the issue. The restaurants are independently owned and operated. The Guest Support Team has updated the...
appropriate teams with the additional guest information.
reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Dunkin' Brands claimed they would assign a representative to reach out to me, but it didn't happen.No one has ever contacted me yet. No email. No phone. No case number. Zero action.Either they are very slow, or they are simply ignoring the customer and the request from Revdex.com.
Regards,
[redacted]
The representative from the Loyalty Support Team at Dunkin' Brands has tried again to reach the guest via the phone, after e-mail correspondence were made. The representative is working on getting this guest's concerns and questions addressed.
The Dunkin' Brands Guest Support team updated the Dunkin' Brands Loyalty Support team with the guest's additional comments. A supervisor from the Loyalty Support team spoke with the guest on 5/19/2017. The case has been resolved.
Guest spoke to a Loyalty Support representative and supervisor regarding this case on 11/27/2017. Representative addressed guest's concerns on 11//27/2017. Loyalty Support Supervisor contacted guest on 11/28/2017 and left a voicemail, as a follow-up to address any further concerns with this...
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . The "guest", and I certainly reject this regard to me, because I have NEVER purchased anything in my lifetime from Dunkin' Donuts. I do not understand why the people there refuse to contact me through this Revdex.com site or through my email [redacted]. I have received absolutely NO phone messages on my phone here in Florida and the real bottom line here is the fraudulent charge of $50.00 is still appearing on my bank statement! I told these Dunkin' Donuts people explicitly, that I would be travelling, and that I would Not even be at that Canadian landline #! My number here is ([redacted] (Florida Landline) and it was included in my last response that you, The Revdex.com, said you had forwarded to these people! I feel they are only "playing dumb" here and have no desire to get to the bottom of my problem. I am certainly going to be sure and tell everyone I know about their truly shoddy business practices!
Regards,
[redacted]
The Dunkin' Brands Loyalty Support supervisor contacted this guest by phone on 2/21/18. The supervisor was able to address guest's concerns and resolve the matter.
This case was handled by our Loyalty Support team. A representative from the Loyalty Support team contacted the guest by email on 11/20/2017. This case has been resolved.
The Dunkin' Brands Guest Support Team has notified the appropriate teams of the guest's complaint. The Guest Support Team has requested that the franchise owner reach out to the guest to address this issue.
Better...
Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
The Dunkin' Brands Guest Support team has updated the Dunkin' Brands Loyalty Support team with the guest's additional information. A representative from the Loyalty Support team has sent the guest an email on 5/23/2017 advising that the refund takes 3-5 business days to show.
The Dunkin' Brands Guest Support team has updated the Dunkin' Brands Loyalty Support team with the additional information. A representative from the Loyalty Support team called the guest directly on 08/07/2017 to address this complaint.
The Dunkin' Brands Guest Support Team has updated the case and requested that a Senior Coordinator from the Loyalty Support Team reach out to the guest personally in order to assist.
Dunkin' Brands Guest Support team has sent an email to this guest on 12/13/2016 requesting additional information in regards to this complaint.
The Dunkin' Brands Guest Support team has updated this case with the Dunkin' Brands Loyalty Support team. A supervisor from the Loyalty Support team called the guest directly on 3/3/2017 and left a message. The supervisor has also requested that a representative from the Loyalty Support...
team follow up with the guest if they do not receive a call back.
The Dunkin' Brands Loyalty Support Team contacted this guest on 1/8/18. A voicemail was left for guest,requesting guest contact Dunkin' Brands Loyalty Support Team back, so the issue can be addressed.
The Dunkin' Brands Loyalty Support Supervisor contacted this guest by phone on 1/5/18 and 1/12/18. Supervisor is waiting to hear back from the guest so the issue can be addressed.
The Dunkin' Brands Guest Support team sent the guest an email on 07/24/2017 requesting additional information in regards to this complaint. Dunkin' Donuts restaurants are independently owned and operated by franchise owners. When the guest responds with the store location, we will request that the...
franchise owner reach out to the guest directly to address this complaint.
Dunkin Brands' did receive guest's complaint in May 2015 regarding this location. At that time a representative of the franchise had contacted the guest. These locations are independently owned and operated by individual franchise owners. I will be making the franchise owner aware...
of guest complaint to the Revdex.com requesting that someone again reaches out to guest directly.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Dunkin' Brands Guest Support Team notified the franchise owner of the guest experience on 12/27/2017. The Guest Support Team requested that the franchise owner reach out to this guest to resolve the issue. The restaurants are independently owned and operated. The Guest Support Team has updated the...
appropriate teams with the additional guest information.
Revdex.com:
I have...
reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Dunkin' Brands claimed they would assign a representative to reach out to me, but it didn't happen.No one has ever contacted me yet. No email. No phone. No case number. Zero action.Either they are very slow, or they are simply ignoring the customer and the request from Revdex.com.
Regards,
[redacted]
The representative from the Loyalty Support Team at Dunkin' Brands has tried again to reach the guest via the phone, after e-mail correspondence were made. The representative is working on getting this guest's concerns and questions addressed.
The Dunkin' Brands Guest Support team updated the Dunkin' Brands Loyalty Support team with the guest's additional comments. A supervisor from the Loyalty Support team spoke with the guest on 5/19/2017. The case has been resolved.
Guest spoke to a Loyalty Support representative and supervisor regarding this case on 11/27/2017. Representative addressed guest's concerns on 11//27/2017. Loyalty Support Supervisor contacted guest on 11/28/2017 and left a voicemail, as a follow-up to address any further concerns with this...
guest.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . The "guest", and I certainly reject this regard to me, because I have NEVER purchased anything in my lifetime from Dunkin' Donuts. I do not understand why the people there refuse to contact me through this Revdex.com site or through my email [redacted]. I have received absolutely NO phone messages on my phone here in Florida and the real bottom line here is the fraudulent charge of $50.00 is still appearing on my bank statement! I told these Dunkin' Donuts people explicitly, that I would be travelling, and that I would Not even be at that Canadian landline #! My number here is ([redacted] (Florida Landline) and it was included in my last response that you, The Revdex.com, said you had forwarded to these people! I feel they are only "playing dumb" here and have no desire to get to the bottom of my problem. I am certainly going to be sure and tell everyone I know about their truly shoddy business practices!
Regards,
[redacted]
The Dunkin' Brands Loyalty Support supervisor contacted this guest by phone on 2/21/18. The supervisor was able to address guest's concerns and resolve the matter.
This case was handled by our Loyalty Support team. A representative from the Loyalty Support team contacted the guest by email on 11/20/2017. This case has been resolved.
The Dunkin' Brands Guest Support Team has notified the appropriate teams of the guest's complaint. The Guest Support Team has requested that the franchise owner reach out to the guest to address this issue.